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A leading and highly respected estate agency offering a wide range of services and covering properties in all price ranges from ten offices in West Sussex and East Hampshire with a London Office in Pa Read full description...A leading and highly respected estate agency offering a wide range of services and covering properties in all price ranges from ten offices in West Sussex and East Hampshire with a London Office in Pall Mall.
 
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Properties for sale
Properties for rent
Apr 01,2017
Minithumbup
James Riley
By:
Apr 01,2017
0 people found
this helpful
I am delighted to say that I found James to be very helpful, friendly, and informative when offering advice on buy to let properties in the Bognor Regis area. I subsequently purchased two properties which I am pleased to say, were quickly let & managed through his office....
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Comment on agent fees
Very competitive.
Was this helpful? Yes
Apr 01,2017
Minithumbup
James Riley
By:
Apr 01,2017
0 people found
this helpful
James Riley took us through the whole process of letting our property effortlessly in a way in which we were able to understand...
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Comment on agent fees
good
Attachments
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Mar 30,2017
Minithumbup
James Riley
By:
Mar 30,2017
0 people found
this helpful
We have had a fabulous service from James and all other staff at Henry Adams. The staff have always been polite and friendly, punctual for all meetings, and efficient in dealing with all forms of communication. Communication by email and phone has always been easy and this is such an important factor especially as I am an overseas landlord....
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Comment on agent fees
Fair
Was this helpful? Yes
Mar 28,2017
Minithumbup
James Riley
By:
Mar 28,2017
0 people found
this helpful
He always tried to help in a proffesional manner. Everytime I had a query he helped straight away or at least he provided the information I needed....
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Comment on agent fees
deserved
Was this helpful? Yes
Feb 10,2017
Minithumbdown
Oliver Shaw
By:
Feb 10,2017
0 people found
this helpful
Oliver Shaw is arrogant and a complete embarrassment to Henry Adams. We made it clear to him that the service he was providing fell far short of the service he promised. He still did not step up to the mark. After 3 weeks of being on the market and seeing no effort at all to sell our property and having been fed a pack of lies, we asked to terminate our contract early offering 4 days notice in which time he could tie up lose ends and follow up leads. To which Oliver Shaw replied- 'I am struggli...
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Comment on agent fees
Just paying to list on Rightmove and prepare a basic non informative brochure.... very expensive. Had he actively tried to sell the property then the fees would have been reasonable
Was this helpful? Yes
Jan 24,2017
Minithumbup
Gill Eyres
By:
Jan 24,2017
0 people found
this helpful
Thanks to Gill, details of my statement of account on my Buy to Let were with me in a matter of minutes to enable me to process my tax return! A speedy and efficient service....
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Was this helpful? Yes
Jan 05,2017
Minithumbup
James Riley
By:
Jan 05,2017
0 people found
this helpful
I found James to go above and beyond to secure a tenant over a difficult Christmas period. I will certainly remember this when looking to secure tenants in the future....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
All members of the lettings team at Henry Adams have been very helpful with their professional advice. They have provided a courteous and efficient approach in guiding me through the process of finding a new tenant. Many thanks....
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Comment on agent fees
Reasonable for the work involved.
Was this helpful? Yes
Nov 25,2016
Minithumbup
James Riley
By:
Nov 25,2016
0 people found
this helpful
I highly recommend Henry Adams Lettings Ltd in Bognor. James was lovely to deal with and is obviously very knowledgeable which was great as I had never let a property before. He found the ideal tenant to match my very specific requirements....
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Comment on agent fees
Their agents fees are very competitive
Was this helpful? Yes
Nov 14,2016
Minithumbup
James Riley
By:
Nov 14,2016
0 people found
this helpful
James and the team at Henry Adams were extremely helpful at all times and highly professional. From the moment we first viewed our new house to sorting out the little issues when we moved in, James could not have been more helpful and friendly. We would recommend their services 100%....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Nov 13,2016
Minithumbup
James Riley
James Riley
By:
Nov 13,2016
0 people found
this helpful
We are extremely pleased with the service from Henry Adams, Bognor Regis, James Riley is very helpful, reliable and knowledgeable, he has found two perfect tenants for our two properties. Can not recommend this company highly enough... Thank you James...
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Comment on agent fees
Very pleased with the level of fees
Was this helpful? Yes
Nov 12,2016
Minithumbup
James Riley
James Riley
By:
Nov 12,2016
0 people found
this helpful
When me and my partner where looking for a property we thought we found one and then saw a lovely place we fell in love with James showed us round after six when the office was shut on the day I phone even tho I phone at 5:30 on the day at very short notice he went out of his way to show us and the whole procesees was a breeze we moved in a week later as needed to move asap everything was so stress free and was lovely to recive emails on how we where settling in I would 100% recomend Henry Adams...
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Comment on agent fees
Great
Was this helpful? Yes
Nov 10,2016
Minithumbup
James Riley
By:
Nov 10,2016
0 people found
this helpful
Excellent. My property had been languishing for 2 months with another agent. James was brought on board and convinced me the price and location was competitive it just needed to be seen. Within 12 hours James secured a 12 month contract at the asking price....
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Nov 09,2016
Minithumbup
James Riley
By:
Nov 09,2016
0 people found
this helpful
Excellent service, we have been kept informed at all stages of negotiation - and the house was let to suitable clients in under 24 hours! Thank you....
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Comment on agent fees
Again, excellent!
Was this helpful? Yes
Oct 11,2016
Minithumbup
James Riley
James Riley
By:
Oct 11,2016
0 people found
this helpful
Wonderful service. Extremely professional but with a personal touch. Friendly and informative. Would highly recommend. James kept the lines of communication open throughout the whole process keeping us up to date with our application....
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Comment on agent fees
I found the fees to be average
Was this helpful? Yes
Sep 28,2016
Minithumbdown
Emily Perry
By:
Sep 28,2016
0 people found
this helpful
Unprofessional, unhelpful and accusing of issues that were there when I moved in even though it was reported in the inventory not dealing with issues when reported. At the end of the tenancy between her and the landlady accused me of painting the front door number black, it is black on the original inventory,not happy with that, she dug out an old photo which was totally different to the original and started up again after I filled out and accepted the return of my deposit...
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Comment on agent fees
Probably in line with other agents
Was this helpful? Yes
By: Emily
Sep 28, 2016
View all comments (1)
I am sorry you feel that my service was not satisfactory. The front door issue was resolved and agreed this was not something you did and therefore nothing was deducted from your deposit in regards to this matter and was no further action was taken. ...
Sep 16,2016
Minithumbup
James Riley
By:
Sep 16,2016
0 people found
this helpful
This is our first time letting property. From the first initial meeting with James through to advice on what we needed to do to the property to meet letting requirements, through to marketing, and prospective tenants' viewings, James helped us every step of the way. Very satisfied with the service....
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Comment on agent fees
Fees on par with other Agents.
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
James was an absolute star when he found us a dog friendly property at the last minute! We were relocating from Derby to West Sussex and our rental had fallen through with another agent, he found us something almost immediately. We also dealt with Gill to who was most helpful....
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Comment on agent fees
Very good
Was this helpful? Yes
Aug 29,2016
Minithumbup
James Riley
By:
Aug 29,2016
0 people found
this helpful
James was very helpful and very professional, anything I asked her knew orchestra would find out quickly. I couldn't have asked for any more!!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 27,2016
Minithumbup
James Riley
By:
Aug 27,2016
0 people found
this helpful
James is very polite and committed to providing excellent customer service. He is very informative and available for when advice and guidance is required....
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Was this helpful? Yes
Aug 26,2016
Minithumbup
James Riley
By:
Aug 26,2016
0 people found
this helpful
Thanks very much to James Riley and Jodie Gregory for their superb service. They couldn't have been more helpful, and made it very easy for us to move in. Highly recommended, friendly and professional people, the best we have come across!...
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Comment on agent fees
Agents fees were fine, process was very straight forward and value for money
Was this helpful? Yes
Aug 26,2016
Minithumbup
James Riley
By:
Aug 26,2016
0 people found
this helpful
James has been friendly, efficient and helpful in our search for a property for our family. He responded promptly to our questions and queries and also helped resolve other issues speedily and kept us informed....
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Was this helpful? Yes
Jul 08,2016
Minithumbup
James Riley
By:
Jul 08,2016
0 people found
this helpful
Great service and would definitely recommend. Remained in contact with us throughout and replied very quickly to any calls or messages....
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Was this helpful? Yes
Jun 29,2016
Minithumbup
Gill Eyres
By:
Jun 29,2016
0 people found
this helpful
Gill has been most helpful as a direct link with my landlord. She is very fair looking at an issue from both sides and reaching an acceptable solution....
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Comment on agent fees
good/fair in most cases
Was this helpful? Yes
Jun 13,2016
Minithumbup
Gill Eyres
lily white
By:
Jun 13,2016
0 people found
this helpful
Rent a flat through Henry Adams and the washing machine broke down. Emailed Gill and she was straight on it -engineer called 5 minutes later to arrange a visit. Very happy...
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Comment on agent fees
The service from Henry Adams has been good, but I did have to sell one of kidneys to move in re fees
Was this helpful? Yes
Jun 13,2016
Minithumbup
Hannah Brock
By:
Jun 13,2016
0 people found
this helpful
Just a quick few lines to commend the outstanding service We have recently benefited from, in relation to the successful marketing of two rental properties. Both the properties rented within 48 hours of going to market, which in no small way has to be credited to Hannah Brock and her colleaugues, who have all provided a extremely professional service throughout. I would not hesitate in recommending this company and in particular Hannah Brock to potential landlords or tenants alike....
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Was this helpful? Yes
Jun 03,2016
Minithumbup
Gill Eyres
Tamzin Macleod
By:
Jun 03,2016
0 people found
this helpful
These ladies have been great. Very efficient and helpful. I would recommend them both to anyone I know, always ready to assist with whatever may come your way....
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Comment on agent fees
These ladies have been fantastic... They are very helpful and extremely efficient. If you need something done they great
Was this helpful? Yes
Jun 02,2016
Minithumbup
Siobhan Merrett
By:
Jun 02,2016
0 people found
this helpful
Very helpful and cooperative. Communication was excellent, fast and accurate. A professional service from the start and made the entire process smooth and hassle-free....
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Was this helpful? Yes
Jun 01,2016
Minithumbup
James Riley
By:
Jun 01,2016
1 people found
this helpful
It was a difficult time when we had to move Mum out of where she had lived for many years and rent her home, all made worse by the fact the family had no experience of renting. We looked at 5 companies and Henry Adams stood out by a long way largely because of the help and understanding of James Riley who liaised with us over the decision and guided us through the process of getting checks, certificates and recommendations for work. We have found him and the company to be helpful and patient and...
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Comment on agent fees
Very fair completely transparent.
Was this helpful? Yes
May 27,2016
Minithumbup
Michael Sturt
Siobhan Merrett
By:
May 27,2016
0 people found
this helpful
This is my first experience of being a landlord and the Henry Adams team have been brilliant in their support...
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Comment on agent fees
The fees are acceptable and fair
Was this helpful? Yes
Apr 08,2016
Minithumbup
Gill Eyres
Tamsin Macleod
By:
Apr 08,2016
0 people found
this helpful
Renting a house suits us because of a need for flexibility. Liz and I have lived in our current property in Emsworth for 6 months and it's the first time we've worked with Henry Adams. As expected, there have been a few teething problems with the house, but thanks to Gill's personal interest in making sure we're happy with the property, the work gets done to our satisfaction. We feel she looks after our interests as well as those of the landlord. We've found Gill extremely helpful, with a much-...
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Was this helpful? Yes
Apr 04,2016
Minithumbup
Gill Eyres
By:
Apr 04,2016
0 people found
this helpful
Gill helped me to resolve 2 issues lately- a broken hot water tap and a broken oven. Gill contacted me immediately after I reported the issues (which I really appreciated! ) and sprang to action. She arranged for the contractors to come and fix it. The issues were fixed so quickly!!! Gill was absolutely great and very helpful. It was a very good experience!...
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Was this helpful? Yes
Mar 30,2016
Minithumbup
James Riley
By:
Mar 30,2016
0 people found
this helpful
James was always contactable and went the extra mile to help me. I was very impressed with him and the agency in general....
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Comment on agent fees
Fees were pretty good. I could have done without the check in fee of 10% though, I think you should get rid of that.
Was this helpful? Yes
Mar 30,2016
Minithumbup
Gill Ey
By:
Mar 30,2016
0 people found
this helpful
Fantastic service from start to finish. Henry Adams made managing our buy to let property incredibly easy. We took out a managed let and this gave us complete peace of mind....
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Comment on agent fees
Henry Adams fees were good considering they did all the work for us.
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
We have had only positive dealings with Henry Adams in Horsham on the lettings side. We have found them to be very professional and helpful and they were able to answer all queries we had when we first rented out our property. We will definitely be continuing to use them for future tenancies....
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Comment on agent fees
Good fees, competitive to those other agents in the town that we approached.
Was this helpful? Yes
Feb 19,2016
Minithumbup
Hannah Brock
By:
Feb 19,2016
0 people found
this helpful
I have worked with Henry Adams lettings for the past 4 years as They have been responsible for two of my properties. I have found them to be extremely efficient, pro active and professional and a pleasure to deal with. I would have no hesitation to recommend them - and have done so....
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Was this helpful? Yes
Feb 03,2016
Minithumbup
By:
Feb 03,2016
0 people found
this helpful
My family have used Henry Adams, formerly Henry Smith as letting agents & property managers for a small cottage since at least 1960 & probably much earlier, & have always received good service. On the one single occasion when bad tenants were chosen, they more than made up for the error by doing everything possible to put things right. I would happily recommend them....
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Comment on agent fees
Standard 10% for full management
Was this helpful? Yes
Feb 02,2016
Minithumbup
Hannah Brock
Richard Town
By:
Feb 02,2016
0 people found
this helpful
Very helpful lettings team - Richard, Hannah and Harriet have all been very helpful whilst helping me to rent out my property in Horsham. Would definitely recommend to those landlords with little or no experience with renting out properties before as they make it all very easy to understand and answered my huge amount of questions!...
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Comment on agent fees
Very reasonable - I found some other agents a bit cheaper but less personable!
Was this helpful? Yes
Jun 01,2015
Minithumbup
Ian Wiggett
lily white
By:
Jun 01,2015
0 people found
this helpful
Ian gave us detailed advice about letting processes, local values and important issues about our properties. We have had 2 excellent tenants in our properties who have been nice people and a pleasure to deal with. The office staff have also always been really helpful, timely and thorough. We are delighted to work with them....
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Comment on agent fees
Agents fees are comparable and reflect value for services given
Was this helpful? Yes
May 27,2015
Minithumbup
Gill Eyres
Tamzin Macleod
By:
May 27,2015
0 people found
this helpful
Unrivaled service from a dedicated and committed team with enthusiastic managerial leadership coming form Ian and Gill at the helm....
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Was this helpful? Yes
May 26,2015
Minithumbup
Ian Wiggett
Tamzin Macleod
By:
May 26,2015
0 people found
this helpful
They achieved the full asking rent for the property very quickly at a difficult time of year just after Christmas. They carried out a detailed inventory and schedule of condition and obtained the necessary references. They kept me updated throughout the whole process and it all went very smoothly. We use them very successfully for renting our properties. They are professional, courteous and helpful....
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Was this helpful? Yes
May 22,2015
Minithumbup
Ian Wiggett
By:
May 22,2015
0 people found
this helpful
Professional yet friendly and personal service from all of the team at Henry Adams in Chichester. They keep us updated and informed at all times on any issues that may arise. We now have a small portfolio of 4 properties that they manage for us very efficiently indeed....
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Was this helpful? Yes
May 22,2015
Minithumbup
Ian Wiggett
Tamzin Macleod
By:
May 22,2015
0 people found
this helpful
Excellent service and good communication. Very happy with their quality staff who are always willing to help specially Ian Wiggett. Great team....
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Was this helpful? Yes
May 22,2015
Minithumbup
Ian Wiggett
By:
May 22,2015
0 people found
this helpful
This was my first experience with a letting agency. The whole process was clear an easy. Ian was able to guide me through everything and help with arising problems. Friendly and professional!...
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Was this helpful? Yes
May 22,2015
Minithumbup
Ian Wiggett
lily white
By:
May 22,2015
0 people found
this helpful
I have dealt with Henry Adams Lettings for a number of years, their service is excellent, they keep you informed of inspections on your properties and you know they are acting in your best interest. I have recommended them to a couple of friends (new to the letting market) and they have both been very pleased...
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Comment on agent fees
The fees are fair for the level of service
Was this helpful? Yes
Jan 12,2015
Minithumbdown
By:
Jan 12,2015
0 people found
this helpful
Very dismissive when I have enquired about renting properties, unprofessional and seemed uninterested. One particular Young girl I delt with seemed bored talking to me and gave me literally no information on properties, was shocked that a company this big has such bad customer service. I will not be using them again....
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Was this helpful? Yes
By: Kay Phillips
Jan 30, 2015
View all comments (1)
If you would like to contact Ian Wiggett in our Storrington office he would be more than happy to discuss this with you. He is keen to discuss this with you as we don't have any young girls who work in the Billingshurst office. His number is 01903 745511 or email him on ian.wiggett@henryadams.co.uk. We look forward to hearing from you. ...
Dec 22,2014
Minithumbdown
Simon Smith
By:
Dec 22,2014
3 people found
this helpful
Whatever you do DO NOT USE THIS ESTATE AGENCY BUSINESS. I instructed them to sell my house, they introduced a buyer who had worked for them and did not declare this personal involvement, contrary to the 1979 Estate Agency Act, which they are legally obliged to do so....
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Was this helpful? Yes
Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
Service was courteous and efficient when dealing with Henry Adams. Generally they have been prompt to reply to problems that we have had and have been able to sort out said problems. However they are one of the more pricey agents....
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Was this helpful? Yes
Jun 09,2014
Minithumbup
Katarina Wilmot
By:
Jun 09,2014
0 people found
this helpful
It was our first time renting from the agency in general, and we never thought that it can be so easy. MASpecial thanks goes to out agent, who helped us and described all the procedure in a detailed and understandable manner....
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Was this helpful? Yes
May 29,2014
Minithumbup
By:
May 29,2014
0 people found
this helpful
A thoroughly comprehensive and profeesional service. Made renting my property easy and stress-free. Had the upmost confidence in the agent\'s ability to make the right decisions and handle anything which came up in an appropriate manner....
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Was this helpful? Yes
May 29,2014
Minithumbup
Sonia Broadley
By:
May 29,2014
0 people found
this helpful
Over years Sonia and all the team have been consistently helpful and efficient. We live abroad and have no difficulty letting and managing the property with their help....
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Was this helpful? Yes
May 26,2014
Minithumbup
By:
May 26,2014
0 people found
this helpful
I cannot speak highly enough of Henry Adams Lettings at Storrington. Over many years, new tenants have been identified quickly and efficiently with all the necessary security checks. They have carried out regular inspections and acted promptly to remedy any problems identified using reliable and cost effective sources. The staff are exceptionally friendly and always happy to help with any questions or problems on either my part or that of the tenants....
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Was this helpful? Yes
May 22,2014
Minithumbup
Sonia Broadley
By:
May 22,2014
0 people found
this helpful
Sonia goes above and beyond to deliver the highest levels of service and is an absolute pleasure to deal with....
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May 22,2014
Minithumbup
By:
May 22,2014
0 people found
this helpful
We have used HA for a long time now and I have always found them very responsive and personable to deal with as have out tenants. I would highly recommend them to anyone letting out property....
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Was this helpful? Yes
May 21,2014
Minithumbup
Sonia Broadley
By:
May 21,2014
0 people found
this helpful
Henry Adams inherited me as a client when they took over Links Lettings. Oakfield is a particularly difficult rental being a mobile home on a 5 acre plot that is used frequently by our family for BBQ's, camping, log chopping, ferreting etc., sometimes large machinery is used in the fields. Not suited to most tenants. Our tenant has been with us for about 5 years, he's 'tricky' on occasions and after a spell of unemployment and depression he was very behind with the rent. Sonia was brilliant,...
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Was this helpful? Yes
May 21,2014
Minithumbup
Samantha barham
By:
May 21,2014
0 people found
this helpful
Both myself and my husband found Sam very helpful and a pleasure to deal with. We feel that any further help needed or questions we have will be dealt with promptly....
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Was this helpful? Yes
May 21,2014
Minithumbup
By:
May 21,2014
0 people found
this helpful
They treated me with respect and honesty. I found them all extremely helpful, honest and respectful, which unfortunately not all agents in this industry do. Both staff members were very professional,...
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Was this helpful? Yes
May 21,2014
Minithumbup
Sonia Broadley
By:
May 21,2014
0 people found
this helpful
I have only ever had excellent service from Henry Adams and the agents I have dealt with including Sonia. Any problem I have had with my property has been handled quickly and efficiently. Any time I happened to pop into the office in person I was also treated with the utmost professionalism and courtesy as I was on the phone also. Sonia and the Henry Adams staff have always dealt very competently with all the checking, financial, renewing, appointments. I am happy to recommend this company....
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May 17,2014
Minithumbup
By:
May 17,2014
0 people found
this helpful
I find Henry Adams Lettings in Storrington to be efficient, selecting suitable tenants for my properties they do a very good job....
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May 17,2014
Minithumbup
By:
May 17,2014
0 people found
this helpful
The main reason for contact was maintenance, the cooperation of the agents when rang was very helpful and the speed and efficiency of repairs was excellent....
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May 16,2014
Minithumbup
By:
May 16,2014
0 people found
this helpful
Henry Adams in Storrington offer a solid lettings management service to us as landlords with a small number of residential properties, requiring various levels of administration....
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May 15,2014
Minithumbup
lily white
By:
May 15,2014
0 people found
this helpful
Since I have put the overall management of my flat in Emsworth over to Lily, I have been able to relax in the knowledge that Lily will always deal quickly and efficiently with any problems that may arise. There have been quite a few issues, and, as I am spending a lot of time in France at the moment, it has really been an enormous help to me. All other aspects seem to have been dealt with efficiently. Notifications and payments have always been clear and on time. Many thanks....
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May 15,2014
Minithumbup
By:
May 15,2014
0 people found
this helpful
I have been going to Henry Adams for many years, ant throughout that time all the staff have always been very friendly and helpful to me....
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May 15,2014
Minithumbup
By:
May 15,2014
0 people found
this helpful
Always found them to be efficient and reliable , I have used them for the last 6 yesrs and would recommend them to any prospective client....
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May 14,2014
Minithumbup
Sonia Broadley
Lesley Humphrey
By:
May 14,2014
0 people found
this helpful
Very good management service with good contacts for maintenance etc. resulting in satisfied tenants and Landlord. I felt that all work needed was carried out with good quality and value....
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May 14,2014
Minithumbup
Samantha barham
Lesley Humphrey
By:
May 14,2014
0 people found
this helpful
My wife and I have been landlord with Henry Adams (previously Link) for almost 15 years. We now have 2 properties with them. I have found the general management of the properties including paperwork, communication to be very good. In particular our residence overseas for a large portion of this time has not been an issue as most of our communication especially last 10 years has been by email. For the larger property we have been fortunate to have the excellent support of Lesley Humphrey who ha...
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May 12,2014
Minithumbdown
By:
May 12,2014
0 people found
this helpful
The staff are generally poorly informed regarding the details of the property and there have been failings with responding to reported problems...
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What agent could do to change your mind?
More reliable, responsive service
Attached Files
Was this helpful? Yes
By: Henry Adams Lettings
May 13, 2014
View all comments (1)
We are very sorry to hear that you have not been happy with our service in some respects. We will email you directly to ask for some more detail to see what went wrong in this instance. Thank you for your comment. ...
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
My wife and I have been using Henry Adams Lettings for several years and have always been happy with the service the Storrington office provide. they are always pleasant, helpful and efficient and we have built an excellent relationship with the entire office....
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Apr 22,2014
Minithumbup
By:
Apr 22,2014
1 people found
this helpful
Henry Adams has been managing my property since May 2012 and during this time has provided an excellent, professional and no nonsense service. The efficient management & maintenance of my property is of paramount importance whilst I continue to live in Asia, so it's very reassuring to know that Ian and his team take a personal interest in my property which is balanced by their interest in serving the tenant. I would certainly recommend Henry Adams to any prospective Landlord....
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Apr 08,2014
Minithumbup
Ian Wiggett
Tamsin Macleod
By:
Apr 08,2014
0 people found
this helpful
When my previous Tenants moved out the house need a lot of work in a very short space of time . Ian and Tamsin put my mind at rest from the beginning that everything will be fine . The day before the new Tenants were moving in work was still needed but all it took was a few phone calls and workmen were at the house within an hour putting things right . I can not thank all at Henry Adams enough for the time and effort they have put in not just with the work done but since i have had them as my Ma...
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Mar 28,2014
Minithumbup
Ian Wiggett
By:
Mar 28,2014
1 people found
this helpful
Ian Wiggett, Director of Lettings, guided me through the whole process and was very supportive throughout. As this is the first time I have let a propety, I felt very confident that my flat would be managed efficiently and was grateful for the advice regarding necessary changes, and suggesting various companies to carry out work needed. He was also very patient with my barrage of questions! Importantly he also, together with Katarina, kept me informed all the time....
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Jan 27,2014
Minithumbdown
By:
Jan 27,2014
2 people found
this helpful
My wife and I viewed and rented a small cottage in a nice village, we explained to the employee of Henry Adams that we wanted to settle down for a view years there if we got the property, and save to buy a place in the future. When we paid out reference fee they did nothing, in fact we did all the phone calling to the referencing people which cost us more money, and annoyed us that Henry Adams just sat on their back sides. When moving in we met the land lord who informed us that the cottage and ...
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What agent could do to change your mind?
Very poor quality and do not care about you once they have your admin fee!
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By: Henry Adams Lettings
Mar 06, 2014
View all comments (1)
We are very sorry to read this comment. Having now spoken at length to the tenant in question I hope they are reassured that no knowledge was deliberately withheld and they were put forward on the basis that they wanted to remain in the property on a long term basis and accepted as such by the landlord. The tenant was kind enough to mention that staff have dealt with him in a courteous and efficient manner on other matters and we have explained that we are instructed only to deal with introduc ...
Mar 16,2013
Minithumbdown
By:
Mar 16,2013
4 people found
this helpful
I live in France and arranged for my son to travel down to Chichester from Kent to view this property on my behalf (described as 3 bedrooms and parking). I emailed and telephoned the company stating my exact requirements, 2 double bedrooms and parking for 2 cars and even rang their office to confirm it was as described . My son arrived at the property and was met by the land lady a very nice person. She duly showed him around but it was clear this was a 2 bedroomed house and 1 double and 1 sin...
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What agent could do to change your mind?
It\'s far too late, these people should not be in business.
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By: Henry Adams Lettings
May 22, 2013
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Response to review รขโ‚ฌโ€œ I am very sorry to hear of your negative experience with our company. We pride ourselves on the service we provide so it is very disappointing that you are not satisfied with the service offered. If you would like to discuss this further please do get in contact with me. I believe the house you are talking about does have 3 bedrooms and parking however at the point of the viewing you mention the landlord asked us to alter the advert to confirm the 3rd bedroom is la ...
Jul 20,2012
Minithumbdown
By:
Jul 20,2012
3 people found
this helpful
This agent mis-sold the property we rented. They told us the garden would be landscaped and that it would be cleaned completely prior to moving in. Neither happened and they couldn\'t have cared less. During telephone conversations a number of staff were arrogant, impolite and extremely unprofessional. A catalogue of incidents occured with them where it became obvious they were being deliberately awkward. This agent is awful to deal with we do not recommend them to anyone....
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What agent could do to change your mind?
Could have been much more decent in the first place.
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Nov 28,2011
Minithumbdown
By:
Nov 28,2011
2 people found
this helpful
The property was supposed to be fully managed. Henry Adams failed to notice the fact that the tenents had re-decorated the entire property - very badly and without permission. When a claim was made for the costs of redecoration the claim was not upheld due to the little detail included in the report by Henry Adams and the lack of reponse from them. In short keep well away from this company, they seem perfectly nice people and I'd happily have a drink with them. I would however ensure that ...
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What agent could do to change your mind?
Managed the property correctly and been proactive in making good the mistakes he made.
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Oct 18,2010
Minithumbdown
By:
Oct 18,2010
3 people found
this helpful
Arranged a viewing, took the afternoon off work and they never showed up. When I rang them they informed me that the property had been rented out and there was 'nothing in the book' about my viewing....
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