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    Nisha Makkar
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    Ken Makkar
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    Viktor Balog
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    Jill Garrow
Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. We also offer a range of 'guaranteed rent' schemes. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assu Read full description...

5 Odeon Parade,480 London Road
Isleworth
Greater London
TW7 4DE
02085684455

 
Website not available Properties for sale
Properties for rent
Areas covered
  • TW7
  • TW5
  • TW4
  • TW3
  • TW13
  • TW14
  • TW8
  • UB2
  • TW9
  • UB1

ARLA TPOS TDS


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Job vacancies

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Agent Fees

Scale of Tenant Fees

1) Tenant Administration £250 (inc VAT)

2) Credit/Referencing £30 (inc VAT) Price per applicant

3) Tenancy agreement drafting £90 (inc VAT)

4) Check in inventory £0 (inc VAT)

5) Check out inventory £50 (inc VAT)

6) Tenancy Renewal £90 (inc VAT)

7) New landlord reference £0 (inc VAT)

8) Guarantor referencing £0 (inc VAT)

The fees charged to the tenant may change and we will endeavour to inform you of such a change at the earliest opportunity.
Last updated at 12:53 PM 08/08/2017 by Mikhil

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. Send the written complaint to:
Henleys Estate Agents, 5 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE

info@henleysestates.co.uk

We have eight weeks to consider your complaint. If we have not resolved it within this time you
may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP
01722 333 306 www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 12:53 PM 08/08/2017 by Mikhil

Awards won by Henleys Estate Agents

Individual Branch Awards

Nisha Makkar - no image available Nisha Makkar
Management Trainee
0 reviews

About Nisha No description set View full profile
Ken Makkar - no image available Ken Makkar
Director
0 reviews

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Viktor Balog - no image available Viktor Balog
Property Management
0 reviews

About Viktor No description set View full profile
Jill Garrow - no image available Jill Garrow
Property Management
0 reviews

About Jill No description set View full profile

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