Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. We also offer a range of 'guaranteed rent' schemes. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assu Read full description...Henleys Estate Agents are licensed ARLA agent and a high-profile, independent Estate Agency specialising in Residential / Commercial Lettings and Management, Block Management and Sales. We also offer a range of 'guaranteed rent' schemes. Our aim is to consistently provide efficient service, focused on quality and committed to successful long term business relationship with our clients and customers. The benefits of dealing with a licensed ARLA agent are that the Landlords and Tenants can be assured- • To be consulting with qualified and trained agent who can give you professional up to date advice and guidance. • That the money is protected by a Client Money Protection Scheme. • That you are dealing with an agent who follows a Code of Practice and Rules of conduct laid down by their professional body. • That your agent has Professional Indemnity Insurance. • That you have a route to redress should something go wrong. We are proficient in providing Lettings Management Service. We can manage the properties on your behalf and advise you on how to prepare your property for Let so that you receive the best rental income from your investment. We also provide free Market Appraisal and Valuation. Our hands on Managing Director Ken Makkar has been working in Estate Agency for several years. The experience gained over the years means Henleys Estate Agents clients can be rest assured they are in safe hands throughout their contact time with the Company. Having successfully handled a diverse range of properties over many years, Henleys have now also entered the field of block management. We regularly receive referrals from our growing number of clients throughout West London.
Henleys Estate Agents

5 Odeon Parade,480 London Road
Isleworth
Greater London
TW7 4DE
02085684455

Website not available

Properties for Sale
Properties to Rent

Areas covered
  • TW7
  • TW5
  • TW4
  • TW3
  • TW13
  • TW14
  • TW8
  • UB2
  • TW9
  • UB1

ARLA TPOS TDS Property Redress Scheme


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Agent Fees

Scale of Tenant Fees

1) Tenant Administration £250 (inc VAT)

2) Credit/Referencing £30 (inc VAT) Price per applicant

3) Tenancy agreement drafting £90 (inc VAT)

4) Check in inventory £0 (inc VAT)

5) Check out inventory £50 (inc VAT)

6) Tenancy Renewal £90 (inc VAT)

7) New landlord reference £0 (inc VAT)

8) Guarantor referencing £0 (inc VAT)

The fees charged to the tenant may change and we will endeavour to inform you of such a change at the earliest opportunity.
Last updated at 12:53 PM 08/08/2017 by Mikhil

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. Send the written complaint to:
Henleys Estate Agents, 5 Odeon Parade, 480 London Road, Isleworth, Middlesex, TW7 4DE

info@henleysestates.co.uk

We have eight weeks to consider your complaint. If we have not resolved it within this time you
may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.

• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP
01722 333 306 www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 12:53 PM 08/08/2017 by Mikhil

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