Properties Glasgow - Infiniti Properties
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    Donna hanlon
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    Jan
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    Michael MacDonald
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    Jan
Local professional sales and letting agency operating in south Lanarkshire and surrounding areas with offices in both Hamilton and Strathaven we are best placed to sell and Let your property all round Read full description...Local professional sales and letting agency operating in south Lanarkshire and surrounding areas with offices in both Hamilton and Strathaven we are best placed to sell and Let your property all round North and South Lanarkshire and across central Scotland. Honesty, integrity and great customer service are not words normally associated with Estate Agents but that's what we want to change .
 
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Properties for sale
Properties for rent
Jun 25,2016
Minithumbdown
By:
Jun 25,2016
2 people found
this helpful
Rented a property through HHC for over two and a half years. Initially, inspections were carried out regularly then this fizzled out and was fairly sporadic. Notified them of some issues with the property during the last six months or so of tenancy (external repairs & poor workmanship) and nobody bothered to inspect or return my calls/emails. Eventually gave up with them and found somewhere else to live. Handed in my notice and had to keep chasing them to put the property back on the m...
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What agent could do to change your mind?
N/A
Comment on agent fees
N/A
Was this helpful? Yes
Jul 13,2015
Minithumbdown
By:
Jul 13,2015
3 people found
this helpful
I used this agent for approximately 1 year initially no problems however several months later rent began to be paid to myself late. I was advised that there was only one person that deals with rent and they were on holiday so I was told I would just have to wait. Also on another occasion my monthly management fee was waived by Craig as he agreed that as agents they had not managed my property. It seems that each member of staff blame each other for errors and fail to communicate with one and ...
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What agent could do to change your mind?
After a year of one to many problems with the agent there was nothing they could have done. Also they were unwilling to improve and would advise that certain staff would benefit from training in customer relations.
Comment on agent fees
For the service provided I feel the fees were too high.
Was this helpful? Yes
Apr 14,2015
Minithumbup
By:
Apr 14,2015
0 people found
this helpful
Quick responses, effective problem solving, overall good customer service. Had no problems with the agency, unlike the others, they didn't charge us for every little thing, renting from them was a very positive experience. Can highly recommend this company....
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Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
My initial contact with the company was a house appointment with Craig Hemmings. He didnt at any time give me the Hard Sell and walked me through the full selling process and freely discussed the full fees which he assured me had no hidden extras.(He trusted me and didnt even ask for a signature). All of the viewings were conducted professionally, which was also included in the original price. I was kept fully informed of all viewings, viewers opinions etc. This was communicated promptly via p...
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Comment on agent fees
As given at initial discussion. No hidden extras.....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I was very happy with the service I received, all staff were pleasant and very helpful. updating me on a daily basis with any progress on the property. I would like to say thank you and well done, property sold in 3 weeks. Stephanie Hogg and Jan also gave me advice on how to secure my future property so a big thank you to both of them, all advice was very much appreciated....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
Used to advertise and find prospective tenants. Stephanie has been my main point of contact and she has been fantastic. Always professional, friendly and helpful. The tenants feel they can approach and trust her and so do I, which makes renting my property easier....
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Feb 16,2015
Minithumbup
By:
Feb 16,2015
0 people found
this helpful
Was really satisfied will the quality of service I recieved. I was kept informed and advised at different stages of process on what was the best way to promote property. A property I thought would be on the market for a while, but was happy it moved relatively quickly. Very happy....
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Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Great service all round from Hemming Hanlon Clark. Stephanie hogg in particular has been very helpful and always responded quickly when we reported any problems with our property. All staff are friendly and helpful....
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Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Having dealt with Stephanie from the start of the letting process with Hemmings , I have found Stephanie to be punctual, knowledgeable and understanding . Having dealt with other Estate Agents , what stands out for me compared to others is that she is proactive, easily reachable and a problem solver . I would highly rate Stephanie and recommend her others. She is an asset to Hemmings ....
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Feb 12,2015
Minithumbup
By:
Feb 12,2015
0 people found
this helpful
these two staff members have emailed and helped with any questions that I have needed asked. any problems they have done there best to have it sorted for me if it is able to do so. Stephanie was very helpful with what was to happen when I lost my job but she done it with empathy. these two staff members are a credit to the company....
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
Stephanie Hogg was very helpful with the letting of my flat. She arranged the viewing and always kept me up to date with the goings on and gave me advice on the prospective tenants....
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Comment on agent fees
Fine.
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Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
I put my flat up for let through HHC at the end of November 2014. Before Christmas I had my first tenant in the flat. This was a remarkable achievement given that the property market is notoriously quite around Xmas. Stephanie Hogg has been my main point of contact with the company and has kept me up to date throughout the process. This has greatly reduced any of the antricipated stress that I had expected in being a landlord....
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Comment on agent fees
The agents fees are highly competitive.
Was this helpful? Yes
Feb 05,2015
Minithumbup
By:
Feb 05,2015
0 people found
this helpful
I had no problem with all my dealings with your company ,my only complaint was with the for sale sign if it wasnt upside down or on the ground it could be seen properly,and one time it was reading back to front .As this is the first contact buyers have I think it must be right....
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Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
All members of staff have been extremely helpful in the sale of the property, keeping informed along every step of the way and keeping us assured when initially little interest in the property. Nothing has been too much trouble for the staff and have dealt with all requests promptly and with a smile. Couldn't recommend them highly enough...
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Comment on agent fees
the buyer was advised of our minimum acceptable price and the agent never once suggested we reduce that price and gained the full price we wanted
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Oct 21,2014
Minithumbup
By:
Oct 21,2014
0 people found
this helpful
As shown above , I dealt with Craig Hemmings direct ,& found him to be very polite & went above & beyond what I thought was required of an Estate Agent. He found a buyer before the property went onto the market & materialised in a sale within a few days . If I can say it was almost too quickly , which seems a crazy thing to say when selling a property . On purchasing another property , he assisted me on that side of things also . A first class service . I have recommended him ...
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By: Craig Hemmings
Oct 21, 2014
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Thanks Marie for taking time to review the service you received from Hemmings Hanlon Clark, I am glad you were happy with the service you received and we appreciate you recommending us to other people. Kind regards Craig....
Oct 20,2014
Minithumbup
By:
Oct 20,2014
0 people found
this helpful
I had a very positive experience with Hemmings Hanlon Clark. Craig was extremely helpful and informative when he visited me at my property to take picture of the house. The girls in the office were great - they were always cheery on the phone and no question i had went unanswered. They always called me to give me feedback from the viewes which made me feel like i was always kept in the loop. Overall I would rate my experience with Hemmings Hanlon Clark as excellent and I will definitely be recom...
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By: Craig
Oct 21, 2014
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Hi Cheryl Thanks for taking the time to review the service you received from Hemmings Hanlon Clark, your feedback is important to us and we are delighted you were happy with the full sales process. Craig....
Oct 11,2014
Minithumbup
By:
Oct 11,2014
0 people found
this helpful
Stephanie was great so helpful anytime I needed her. Answered any question I had about the house and all the way through. Very pleasant and made my exoteric ante of buying our first home so easy. Thanks Stephanie :)!...
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Jun 24,2014
Minithumbup
By:
Jun 24,2014
0 people found
this helpful
Saw the advert for Millgate Road online & Stephanie Hogg has since then being very helpful with everything, we are looking forward to our new home & cant thank Stephanie enough for all her help. Excellent service....
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Jun 13,2014
Minithumbup
By:
Jun 13,2014
0 people found
this helpful
What a service!! We can not fault Hemmings Hanlon and Clark at all. In our eyes they are second to none. We have been through the mill with perhaps more well know agents who promised us the world and delivered us nothing. From the very first meeting with Hemmings Hanlon and Clark we knew they were different. We weren't subjected to a tedious sales pitch but instead was given real honest advice about selling our property. Which they did in less than 2 months!! We had a steady stream of viewers an...
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By: Steph Girvan
Jun 13, 2014
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Hi Vic, Thanks ever so much for taking the time to share your experience with us. Glad you found the service helpful and had no problems. If you need anything in the future you know where to find us. I wish you all the luck in the world for going forward. It was an honor to sell your property. Thanks again and All the best. Kind regards Steph Girvan....
May 20,2014
Minithumbup
By:
May 20,2014
0 people found
this helpful
After initial introduction to Donna, who advised me of charges, services offered as an agent and generally assured me that a tenant would be found. Then spoke mostly with Stephanie, who was very helpful and kept me up to date with the letting of my property, informing me when a viewing was booked, and the outcome, and explained several issues regarding DHSS tenants. I also visited the office when in Scotland recently and found the staff to be helpful and friendly as well as informative I wou...
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May 15,2014
Minithumbup
By:
May 15,2014
0 people found
this helpful
As a landlord we require a tenant find only service and are quite specific in our requirements. We found Hemmings Hanlon Clark to be very professional, they kept us updated about viewings and feedback and at all stages of the tenant application process. The staff were very pleasant to deal with and we will use their services in future....
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May 13,2014
Minithumbup
By:
May 13,2014
0 people found
this helpful
Stephanie was polite, friendly, helpful and professional. She was always available and provided me with all the information I required. Stephanie also recommended a solicitor that was extremely professional and saved me money. I couldn\'t ask for more....
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By: Steph Girvan
May 13, 2014
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Hi Kyle Thank you for the review and glad you were happy with the service provided. I wish you all the best in your new home and for the the future. If there is anything else you need just call or email. Thanks again. Kind Regards Steph Girvan....
Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I had numerous dealings with Stephanie at Hemmings Hanlon Clark, with regards to a property I was interested in renting. Stephanie was excellent in her customer service, very polite and professional and provided very prompt responses to any queries I had. I have had dealings with other agencies where queries went unanswered for days and resulted in me continually chasing the agents for answers. I would recommend this agency not only to potential tenants but to landlords as well, as I feel they ...
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
0 people found
this helpful
I approached HHC to view one property. Their team went the extra mile to organise several viewings for me in one day, which allowed me to compare a range of properties. This was very helpful. I then applied to rent one of the properties and Stephanie Hogg organised all the paperwork and processes quickly and efficiently. She answered all my questions honestly and effciently and explained processes clearly. I would not hesitate to recommend HHC to other potential tenants....
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
this helpful
I started using the agents for renting a property back in December of 2013. Since this point I have had nothing but positive interactions. I haev primarily dealt with Stephanie Hogg and I have found her to be polite and communicative. She has been proactive in dealing with any issue that I have and has remained in constant contact with regards to this. I would go as far as to say that Hemmings Hannlon Clark, and Stephannie Hogg in particular, have provided the best level of service I have receiv...
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Apr 29,2014
Minithumbup
By:
Apr 29,2014
0 people found
this helpful
Very thorough service received from Hemmings Hanlon Clark. I\'ve been looking at lots of properties being sold by a variety of estate agents for many weeks and by a huge margin, this company was the most thorough in terms of quickly responding to my enquiries, confirming viewings by email when asked, follow-up calls after viewing and just great to deal with. Stephanie Girvan was my contact throughout and she was both polite & friendly and kept me up-to-date at every stage. Keep up the good w...
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By: Steph
Apr 29, 2014
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Hi Pauline, Thanks ever so much for that. Glad you found it an easy process in this case and you got the flat you wanted. If there is anything else you need at any point don't hesitate to call. Thanks again Pauline and congratulations with your new property. All the best for the future. Kind regards and Many Thanks Steph Girvan....
Apr 28,2014
Minithumbup
By:
Apr 28,2014
0 people found
this helpful
Although the rental was initially dealt with in the local strathaven office, since then most communication has been via stephanie hogg in the hamilton office. I am rarely able to answer the mobile phone for various reasons, driving etc and Stephanie is great at dropping me an email and doing paperwork by post. The occasions when i have had issues in the house (washingmachine or tap broken) its been dealt with in a matter of days. The visual inspections at the beginning and mid tenancy must be...
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Apr 24,2014
Minithumbup
By:
Apr 24,2014
0 people found
this helpful
I recently dealt with Hemmings Hanlon Clark on a property I was interested in renting. I dealt with Stephanie Hogg numerous times and found her to be polite, professional, efficient and very helpful. Stephanie answered any query I had and kept me fully up to date, I have had previous experience with other agents where I am left constantly chasing for information. I also found the agent who showed me round the property to be very welcoming and friendly ( I dont remember her name). Unfortunately t...
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Mar 09,2014
Minithumbup
By:
Mar 09,2014
0 people found
this helpful
I cannot rate Hemming Hanlon Clark highly enough. The girls were professional in every aspect of their job. Having had trouble evicting a Tenant, HHC took this problem off my hands and dealt efficiently and effectively with the situation. I now have a new Tenant under which HHC are managing and taking all the stress of managing a property from me,The Landlady. They keep me informed every step of the way. I would recommend Hemming,Hanlon Clark to anyone seeking advise on any matters r...
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Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Hemmings Hanlon Clark have provided both my mother before me and myself with excellent service. Stephanie Hogg is very pleasant and efficient when dealing with you. Reports supplied regarding the property and very well set out and easy to understand, payments arrive promptly. Any problems we have had with the property (nothing serious) were dealt with quickly with their help. I would and have recommended them to others...
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Agent Fees

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Last updated at 9:34 AM 29/07/2016 by donna hanlon

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Last updated at 9:34 AM 29/07/2016 by donna hanlon

Firm rankings



Hamilton
241 Low Waters Road,, Hamilton ML3 7QW
(67)
Strathaven
8 Main Street, Strathaven ML10 6AJ
(16)

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