Heaton Property

I have genuinely never had the displeasure of working with a more obnoxious, rude, and entitled group of people as I did working with Heaton Property. The manager is not only useless but also aggressive and unpleasant in every single interaction I ever had with him. This company will do absolutely ... Read Full Review

Absolutely atrocious company. Not only do they squeeze every last drop of money they can from you but they do not keep you updated. I lived in a house share and felt incredibly uncomfortable as people (with permission from the letting agency) came in and out of my house regularly with zero warning ... Read Full Review

Scum. Rude, rip off merchants and generally the reason these companies get a bad name. Spend their working lives trying to take money off people. Borderline ... Read Full Review

Avoid this agency at all costs. Their manager is rude on the phone and they will never fix any problems without you putting up a fight. The fridge broke, heating didn't work, pest issues, wifi faulty, broken lights and broken chairs. Nothing was fixed despite many emails and phone calls and ... Read Full Review

Trying to get money out of people's pockets at the end of the tenancy. With videos, photos and matching inventory reports, they tried to magnify the smallest bits to charge very expensive "cleaning" fees. One thing I honestly wish I would've done was go for the whole process ... Read Full Review

Friends of mine moved out at the end of August and are being chased for an additional months rent - they're basically being asked to pay for a property they're not even living in. This is causing so much unnecessary stress, particularly when we're in the middle of a pandemic and ... Read Full Review

Really unacceptable practices at Heaton Property, including continuing to charge tenants rent for a property after their contract has ended and tenants have moved out. They are inflexible in their response to the challenges of the pandemic and seem to be attempting to profit from it. Avoid this ... Read Full Review

Dishonest and unprofessional for Heaton Property to try to drag out a contract longer than agreed -especially during the Coronavirus Pandemic! You cannot trust this company, even during a crisis, very ... Read Full Review

It's reprehensible that they've attempted to get money for a empty property for a month after the tenants contract has run out and they have moved out. Especially, when we are all currently facing a pandemic and many people are struggling ... Read Full Review

Friends of mine rented through Heaton Property and went through a really difficult and stressful time as a result during the COVID pandemic. They have found a new place and moved out before the end of their contract. After having asked for a rolling contract to give them more time to look and ... Read Full Review

Some friends of mine rented through Heaton Property, moved out at the end of their contract, and the landlord is STILL TRYING TO CHARGE THEM RENT despite the contract being over and them not living there! There's a pandemic going on, for crying out loud! Do they not have anything better to do ... Read Full Review

They were uncommunicative and unwilling to consider a reasonable request for flexibility during Covid. Despite us accepting this and finding other accommodation at the end of our contract, they are trying to sting us with an extra month's rent payment! A terrible company. Steer well ... Read Full Review

I am giving this letting agent a one star review as i have found them to be highly unprofessional and treated tenants in an unacceptable manner especially given that we are in a pandemic. Two friends of mine recently moved out of a property rented from Heaton Properties, they were asked to move ... Read Full Review

Both Damiano and Zeno at Heaton Property have engaged in attempted extortion of a tenant for rent on a property they no longer live in and are no contractual obligation to pay rent for. It’s clear things have really gone downhill since the 2014 award they cling to in order to fool people ... Read Full Review

This company seems to operate in pretty unacceptable ways, if you're looking to be treated fairly and decently you should look elsewhere. They think it's ok to charge people money for a home they don't live in AFTER they move out after the end of a contract! This pandemic has hit ... Read Full Review

Really unimpressed and really don't know why they have won so many awards. They're unacceptably trying to drag out a contract after moving out - they're demanding money for a home that isn't lived in. Really disappointed with their unhelpful ... Read Full Review

You only need to skim through reviews to get a measure of Heaton Property. All of the 1 star reviews are from tenants. All of the 5 star reviews are from landlords despite allAgents stating that positive reviews from landlords are prohibited - reviews literally state "they found good ... Read Full Review

I have lived in a few rented houses in my time. This one was the worst and I would strongly advise everybody from using Heaton property. I’m unsure exactly how they have been winning all of their “awards”. The shower didn’t work and despite consistently ... Read Full Review

Maintenance request took longer than originally anticipated to be taken seriously - however, issues were eventually sorted out. Management is persistent to resolve personal complaints - unlike other local agents - strong ... Read Full Review

Absolutely terrible customer service, Stay away from this one. If you have to deal with them be very careful. Keep records of all conversations and take the check in inventories seriously. I have dealt with many letting agents and by far Heaton property in Newcastle has been the worse experience ... Read Full Review