Hawk & Chadwick operate an internal complaints procedure in keeping with the guidelines laid out by The Property Ombudsman, with whom we are a full member firm.
All complaints should be addressed in the first instance to the Directors who will carry out an investigation and will endeavour to resolve your complaint immediately, and certainly no later than fourteen working days of the first notification. We do recommend that where possible you outline your complaint in writing, especially if it appears a complex issue. Following our response, if you are still not satisfied that your complaint has been resolved, you have the option of contacting The Property Ombudsman who will investigate the matter further with our full cooperation. You may contact them here:
The Property Ombudsman scheme, visit www.tpos.co.uk or call 01722 333306.
All complaints will be handled in the strictest confidence.
Last updated at 2:37 PM 11/06/2014 by Alasdair Melville