Hawes & Co
1.5/5, 13 reviews
15% recommended
100% lettings valuation accuracy
20% lettings fee satisfaction
The knowledge, experience and expertise acquired over the years gives us a unique position in the marketplace but even more importantly, we never forget that our business is primarily about people. And their homes. show more The knowledge, experience and expertise acquired over the years gives us a unique position in the marketplace but even more importantly, we never forget that our business is primarily about people. And their homes.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 20% £915 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 6 0 2 1 1 0 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Shockingly bad property management...”

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Jul 22,2019
Minithumbdown
By: 'Tenant'
Jul 22,2019
0 people found
this helpful
Hawes and Co offer a really terrible property management service. We reported that the extractor fan was broken and it took them 3 months to fix it (over winter so the property was impossible to heat). Then they left the communal gardens unmaintained for 3 months! (still ...
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“Selling property...”

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Oct 23,2018
Minithumbup
By: 'S & M'
Oct 23,2018
0 people found
this helpful
We were really satisfied with the service and professionalism shown by the team during the process of selling our property. The same as when we bought it. Always dedicated support and guidance, really friendly approach resulting in sucessful results! Thanks to Sarah, Sam and Charlie ...
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Comment on agent fees
Reasonable fees.
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“BUYING HOME...”

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Aug 09,2018
Minithumbup
By: 'MICHAEL.'
Aug 09,2018
0 people found
this helpful
I WOULD LIKE TO EXPRESS MY GRATITUDE AND APPRECIATION TOWARDS HAWES AND CO, IN SURBITON. LIANA FOR ALL HER COMMITMENT AND HARDWORK IN MAKING SURE OF PURCHASING OUR NEW HOME IN SURBITON. LIANA'S CONTINUOUS GUIDANCE ENABLED OUR HOME HUNTING MORE COVENIENT AND REALISTIC. REGARDS, MICHAEL....
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“The worst letting agency ever. Very unprofessional staff. Really poor ......”

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Jan 09,2018
Minithumbdown
By: 'Tenant'
Jan 09,2018
4 people found
this helpful
The worst letting agency ever. Very unprofessional staff. Really poor customer service. Don't respect tenants at all. Very rude. Just try to avoid this agency. There are so many of good ones....
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“Unprofessional, not in the interest of tenants - They Add ......”

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Jun 03,2015
Minithumbdown
By: 'Neil'
Jun 03,2015
2 people found
this helpful
Unprofessional, not in the interest of tenants - They Add clauses to agreements *, particularly around Damp/ Mould issues to remove liability, and will only accept if you are not smart enough to check. They are interested in the Let, obtaining the deposit, but once that's ...
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What agent could do to change your mind?
Be attentive to both tenants and landlords. Work in the interest of both parties, as both are customers not one-sided. Be mindful when stating law and procedure around lettings/ sales, especially if end customers have a high-knowledge in the same field
Attached Filesnbsp;
Comment on agent fees
Over-charge of admin costs
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“We put the property on market with these guys after ......”

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Mar 11,2015
Minithumbdown
By: 'Berzhang'
Mar 11,2015
1 people found
this helpful
We put the property on market with these guys after a very promising first meeting. They were not out highest valuation but they came across realistic. Alarms bells rang after they arranged the first viewing, we all cancelled plans on our saturday all was ready ...
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What agent could do to change your mind?
Better communication!!
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“We bought a house through Hawes and Co in Raynes ......”

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Mar 06,2015
Minithumbdown
By: 'RP Resident'
Mar 06,2015
2 people found
this helpful
We bought a house through Hawes and Co in Raynes Park in 2012 and found they made it an even more stressful process than usual. The member of staff we dealt with was rude, patronising, and did not advise us adequately of the buyer's position and ...
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“Hawes and Co are the worst letting agents I have ......”

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Oct 18,2014
Minithumbdown
By: 'SVT'
Oct 18,2014
3 people found
this helpful
Hawes and Co are the worst letting agents I have encountered in 10 years. They promised to resve a damp issue prior to us moving in, they didn't. When we moved in the previous tenants left a ton of rubbish in the back garden. Hawes thought ...
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“We initially put the property on the market in February 2013 ......”

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Nov 18,2013
Minithumbdown
By: 'CPJS'
Nov 18,2013
7 people found
this helpful
We initially put the property on the market in February 2013 and all appeared to be moving along fine. Then we were passed onto another member of staff to deal with, and about a month later another member of staff and finally finished with the manager. ...
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What agent could do to change your mind?
Manage the sale by not passing us between all the staff in the office. Do their job properly by checking the financial status of the prospective buyers and keeping the customer informed instead of the customer chasing for updates.
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“Terrible experience during the 2 years of tenancy.We have been ......”

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Apr 18,2013
Minithumbdown
By: 'James'
Apr 18,2013
4 people found
this helpful
Terrible experience during the 2 years of tenancy. We have been experiencing serious issues with dump and nothing was resolved after contacting them every day for more than a month. We then decided to leave the property and they deducted lots of money from the deposit ...
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By: Lettings Manager
May 07, 2013
View all comments (1)
Dear James Thank you for your comments. As you have put very few details it is difficult for me to comment on your individual problem with damp. However regarding the return of the deposit, any deductions are fully detailed to you and agreed prior to the return of the deposit, in line with the relevant deposit scheme. If you wish to discuss this matter further, pelase do not hesitate to get in touch. Thank you. ...

“They had a landlord managing the property from ALGERIA!!! We ......”

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Oct 11,2012
Minithumbdown
By: 'forevertenant'
Oct 11,2012
3 people found
this helpful
They had a landlord managing the property from ALGERIA!!! We had a roaming UK mobile number to call (costing us a bundle!!!). Of course, the heating stopped working so they got in two handymen - neither of which was Gas Safe registered - who started ...
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By: Lettings Manager
May 07, 2013
View all comments (1)
Thank you for your comments. It is at Landlord discretion whether to use the management service offered by the Agent. In this case the Landlord has local maintenance people and this has worked successfully since we took the property on our books in 2005. Regarding the heating, this runs on a centralised boiler in the block so the problem was not as simple as you would expect with an individual boiler etc. It was only when it transpired that there were ongoing problems with the heating (that th ...

“Sales Prevention Officers! Really don't know what these jokers do ......”

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Apr 30,2009
Minithumbdown
By: 'Frustrated buyer'
Apr 30,2009
7 people found
this helpful
Sales Prevention Officers! Really don't know what these jokers do for their money - they take minimal photos, their floorplans are non-existent or unreadable, they take a minimum of 3 days to return calls (if they bother to return them at all which they frequently don't), ...
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By: fred
Sep 29, 2009
View all comments (1)
Thanks for the heads up, was going to use the Surbiton office. ...

“Most disorganised. Called 3 times to arrange a viewing. Registered all ......”

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Mar 23,2009
Minithumbdown
By: 'SS'
Mar 23,2009
8 people found
this helpful
Most disorganised. Called 3 times to arrange a viewing. Registered all three times but they didn't call back. Wonder how they are doing any business....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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