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    Rachel Axton
Reading’s longest established estate agents, Haslams have built a strong reputation as independent specialists in the local property market, providing the very best advice to ensure the successful marketing of your property.

Whether you are looking to buy or sell, rent or let, you can be assured that you’ll receive a unique, first class service. Personal recommendations are very important, so we put a great deal of effort into maintaining and continually improving our service st
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Properties for sale
Properties for rent
Apr 22,2017
Minithumbdown
By:
Apr 22,2017
0 people found
this helpful
I am currently looking for a property to rent and I most definitely do not recommend Haslams as a trustable and serious real estate agency, and I will tell you the reasons why. I booked a viewing early on a Saturday morning, confirming earlier that I would be present at the arranged time, I was left waiting 30 minutes for the agent to arrive. No notices or phone calls were made to advise the delay, and when the agent finally arrived, he had the courage to say that he wouldn't apologize for his d...
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Comment on agent fees
Bad
Was this helpful? Yes
Mar 22,2017
Minithumbdown
By:
Mar 22,2017
0 people found
this helpful
Haslams provided us the worst customer experience and damaged our trust to any kind of real estate agency. We faced three major incidents with them and none of them are acceptable. Incident 1 : As a couple, we moved to UK one year ago and arranged some viewings for 1 bed flat in central Reading. The agent (Gareth) was very friendly at the beginning and we decided our flat in 2 days. He informed us that the flat has no parking space and told us we can apply Reading Borough Council if we decide ...
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Comment on agent fees
Very bad
Was this helpful? Yes
Mar 03,2017
Minithumbup
Paul Hayhow
Simon Price
By:
Mar 03,2017
0 people found
this helpful
From valuation done by Paul to sale completed by Simon the whole HASLAMS team has worked amazingly hard to sell our house within 2 months especially with Christmas period being in the middle. A large team that managed each aspect so well that we were very impressed. Their prompt communication was impressive and sometimes I had replies in the evenings too. I felt they understood the anxieties of a seller and it made me assured that they would also treat the buyers with great care. Thank you to ev...
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Comment on agent fees
Fees were reasonable and they were willing to negotiate.
Was this helpful? Yes
Oct 11,2016
Minithumbup
Rachel Axton
Hannah Jackson
By:
Oct 11,2016
0 people found
this helpful
Changed contract last minute which we disapproved off and would not gie us the money back for the reservation after they made changes. Later had unprofessional email from their staff Worst estate agents I have ever dealt with...
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Was this helpful? Yes
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
0 people found
this helpful
NEVER rent a house using this agency! Charges more fees than you expect and don't care about the tenants!!!!!...
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Was this helpful? Yes
By: Tim Harding - Head of Operations
Aug 05, 2016
View all comments (1)
I am sorry to read your comments - if you would like to contact me directly to discuss this that would be appreciated. Our fees are transparent and we comply fully with ARLA rules regarding display of fees on our advertising, online and in our office. ...
Apr 12,2016
Minithumbdown
By:
Apr 12,2016
0 people found
this helpful
Stay well clear of this bunch of *. Each member of this poorly trained group of people don't have the first clue about honest sales and lettings. It's these people that continue to secure how the public view estate agents. Don't let the funky office fool you they are just another dated agency that hasn't moved with the times....
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Was this helpful? Yes
By: Tim Harding - Head of Operations
Apr 12, 2016
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I'm really concerned to hear your feedback - I'm not aware of your particular case - if you do wish to contact me to discuss please telephone our office. ...
Apr 07,2016
Minithumbdown
By:
Apr 07,2016
0 people found
this helpful
I'm not sure where to start with this agency. *They don't understand the market AT ALL. The only saving grace is ** who has an older gentleman actually knows what he's speaking about (half the time). They showed up so late to so many viewings that we had to carry them out ourselves and then when they eventually showed up they would never apologise and blame the person in charge of the diary. We had 2 fall throughs because they didn't vet the buyers well enough - one buyer needed an extra 125k!...
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Comment on agent fees
Reasonsable fees to be honest
Was this helpful? Yes
Jan 04,2016
Minithumbdown
stephen woodford
By:
Jan 04,2016
2 people found
this helpful
Had an extremely disappointing experience with Haslams from the word 'go' two and half years back..between what they communicate and what happens are two entirely different things..there is a lot of haggling that I have had to do and escalate in order for me to get justice while dealing with this service provider (SP). Had a bad experience moving in - the inventory was incorrect - had rusted pots and pans - and at the end they want them back while the landlord had actually come in and thrown the...
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What agent could do to change your mind?
no comments as I have commented enough about how disappointed I have been with this agency.
Attached Files
Comment on agent fees
no comments as I have commented enough about how disappointed I have been with this agency.
Was this helpful? Yes
Aug 27,2014
Minithumbdown
Marion James
By:
Aug 27,2014
5 people found
this helpful
This agency is, by far, the worst and most unprofessional agency we have ever had to deal with. We have been renting for years in various places in England, including London, both as students and working professionals, and no other agency has ever been as bad. Although our experience was primarily with the Haslams lettings team, at the end of our tenancy our rental flat was put on the market to be sold and our experience with the Haslams sales team was also far from pleasant. Our bad experien...
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Was this helpful? Yes
Apr 08,2014
Minithumbdown
Oliver Chambers
Adam Goodier
By:
Apr 08,2014
3 people found
this helpful
Horrible estage agency. First of all their fees are the most expensive in the market. When you leave the property they will charge you for referral to your new landlords which is something no estate agency in the market does. Had many problems with them. Since the day I moved in the cleaning had been horribly done and was done just on the day of the move, leaving Haslams no time to inspect the service provided, differently from other estate agencies approach, this shows how amateur they are. A...
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What agent could do to change your mind?
Be upfront with their fees. Align their fees with the market. Be more professional when scheduling a contractor to carry out works in the property.
Attached Files
Was this helpful? Yes
By: Tim Harding - Head of Operations
Aug 06, 2014
View all comments (1)
We're disappointed to read this review and would welcome the opportunity to discuss the detail with you. Haslams were one of the first agents in Reading to be transparent with our fees, showing these online and ensuring that these are referred to in all our property advertising. We do our best to ensure that tenants are fully appraised of the fees they will be required to pay. ...
Dec 27,2013
Minithumbdown
By:
Dec 27,2013
2 people found
this helpful
The member of staff was extremely unhelpful in organising a second viewing or accepting a preliminary offer. We were told that as the property was only just put on the market they were not taking offers. Three days later, rightmove showed the property was sold subject to contract. I believe that the agent had an inside interest and was putting off other offers in order to keep offer prices down. I will never deal with Haslams in the future....
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What agent could do to change your mind?
Close down and rid the property market of corruption and dishonesty.
Attached Files
Was this helpful? Yes
Jul 19,2013
Minithumbup
Charlie Rapson
By:
Jul 19,2013
1 people found
this helpful
Haslams and their property management team have always been responsive to my requests and gave a patient listen. I appreciate their service, co-operation all along the duration of my tenancy so far....
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Was this helpful? Yes
May 03,2013
Minithumbup
Andrew Huntley
By:
May 03,2013
0 people found
this helpful
I have just bought my first buy-to-let property through Haslams and Andrew has given me lots of advice on how to deal with the tenancy and the deposit. I have found him very helpful and always available to help on the phone....
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Was this helpful? Yes
Mar 08,2013
Minithumbup
Andrew Huntley
Michele Woodford
By:
Mar 08,2013
0 people found
this helpful
There were noisy works being conducted by the Oracle shopping centre, beneath our apartment. They started at 06:00 in the morning and had gone on for about 3 weeks before we finally complained to Haslams. We hadn\'t had any communication about the works taking place. This wasn\'t good... ... However, when Andrew Huntley (from Haslams) got involved, he fast tracked our complaint to our landlord who subsequently agreed to compensating us financially for the time in which this had taken place. F...
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Was this helpful? Yes
Feb 17,2013
Minithumbup
Oliver Chambers
Andrew Huntley
By:
Feb 17,2013
0 people found
this helpful
I was very happy with the service that was provided by Haslams in Reading during the setting up of the agreement made for renting; communication, attention to detail and the fact that all staff were approachable and happy to help made the progress less stressful. Unfortunately for myself I had to leave the property; due to a domestic matter between myself and the other tenant. My situation was made a lot worse due to the other tenant then not taking any responsibility for his half of the agreem...
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Was this helpful? Yes
Dec 05,2012
Minithumbup
Charlie Rapson
By:
Dec 05,2012
0 people found
this helpful
I am currently going through the process of becoming a tenant at 154 Castle Hill. I have been dealing with Charlie and found him to be extremely helpful and efficient. My previous experiences of letting agencies have been quite painful & long winded but so far, Haslams and Charlie have been excellent. Many thank to him and the team....
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Was this helpful? Yes
Dec 05,2012
Minithumbup
Dan Pitt
Charlie Rapson
By:
Dec 05,2012
0 people found
this helpful
I have dealt with 4 people at Haslams; Dan, Charlie, Hannah and Oliver and every single one of them is what I expect a great estate agent to be. Unfortunately I have dealt with a number if their "competitors" of late and it had left me wondering if anyone actually cared about the customer and their requirements or if I was just to be seen as a commission cheque. Haslams took the time to understand my needs; young family so needed a garden and space and only showed me the most relevant ...
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Was this helpful? Yes
Dec 05,2012
Minithumbup
Oliver Chambers
Jack Salmon
By:
Dec 05,2012
0 people found
this helpful
Further to the recent rental of my property in Basingstoke Road, I wanted to drop you a line of thanks for getting the job done well. My first meeting at the property with John, who gave a very honest & experienced view of the current market conditions & likely value immediately gave me confidence. Oliver Chambers was very helpful throughout the process & decisive when we had a small misunderstanding. In particular could you please pass on my thanks to Jack Salmon who despite b...
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Was this helpful? Yes
Dec 03,2012
Minithumbup
Andrew Huntley
By:
Dec 03,2012
0 people found
this helpful
I contacted Andrew Huntley at Haslams in Reading to request advise on specific letting issues. The request was of an urgent nature - and I was very impressed with the response from Andrew, who was: 1. Professional in approach. 2. Knowledgeable about the issues identified. 3. Provided options, in terms of approach and next steps. 4. Timely in email response, and followed up with a telephone call to confirm that every angle had been covered 5. Thinking out of the box to confirm the route t...
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Was this helpful? Yes
Oct 27,2012
Minithumbup
By:
Oct 27,2012
0 people found
this helpful
My wife and I had a fantastic two month stay at Home Court in Reading. Haslams were responsive to any requests and the property manager was most helpful. The service person on site was very friendly and extremely hard working, makings sure all apartments were serviced to a high level. We wouldn\'t hesitate in recommending Home Court to others. Thank you....
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Was this helpful? Yes
Oct 21,2012
Minithumbup
Michele Woodford
By:
Oct 21,2012
0 people found
this helpful
I had a great experience with Haslams. I needed a short term let but was unable to be specific about the end date - we actually had to play it a day at a time. Haslams was incredibly understanding and flexible. Dealing with Michele was a pleasure. She was very professional and helped me out with some extra requests very promptly....
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Was this helpful? Yes
Oct 16,2012
Minithumbup
Michele Woodford
By:
Oct 16,2012
0 people found
this helpful
I rent an apartment through the Haslams Estate Agent " Michele Woodford", I would like to say that her services were so excellent. We were happy with the deal and I strongly recommend Haslams Estate Agent for any service. The only thing I would like to suggest to use the debit card for the rent payment. Thank You....
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Was this helpful? Yes
Sep 27,2012
Minithumbdown
Tina Jones
Evi Antoniou
By:
Sep 27,2012
1 people found
this helpful
This is the worst estate agent i have dealt with as well as being the most expensive one. I have several charges and even to get a reference, i needed to pay them. On top of that they gave a bad reference when i was only 2 days late paying the rent. they claimed that i had several arrears on my reference. Useless bunch of people working there....
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Was this helpful? Yes
By: Haslams Lettings Department
Nov 21, 2012
View all comments (1)
We're disappointed to hear this feedback and would welcome the opportunity to discuss this in detail with you. Our ARLA qualified staff have dealt with this case and as we do in all matters relating to our lettings processes we follow the guidelines and best practice set out by the governing body. ...
Sep 12,2012
Minithumbup
Andrew Huntley
Tina Jones
By:
Sep 12,2012
0 people found
this helpful
Both named representatives were very helpful, approachable and professional on all my dealings with them....
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Was this helpful? Yes
Jul 27,2012
Minithumbup
Michele Woodford
By:
Jul 27,2012
0 people found
this helpful
It was excellent experience, you gave me all support I need during my stay. Thanks a lot....
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Was this helpful? Yes
Jul 09,2012
Minithumbup
Michele Woodford
By:
Jul 09,2012
0 people found
this helpful
michele was very friendly and helpfull. the apartment was superb and spacefull. i have already told all my friends about this property and how nice it is. so far three of them rented it and loved it thanks michele...
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Was this helpful? Yes
Jul 09,2012
Minithumbup
By:
Jul 09,2012
0 people found
this helpful
Website to rent property was exellent. Happy with tenent...
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Was this helpful? Yes
Jun 01,2012
Minithumbup
Ivette Arthur
By:
Jun 01,2012
0 people found
this helpful
Was this helpful? Yes
May 30,2012
Minithumbup
Johnathan Chambers
Jim Nutley
By:
May 30,2012
0 people found
this helpful
Haslams were just great. We can\'t reccommend them enough. We had so many viewings and the agents that brought the viewers around were very professional and had brilliant selling techniques. We got the price we wanted for our home and everything went through smoothly. Communication was great between us and Haslams with regular calls from them and updates. If you\'re selling a house in Reading, go with Haslams. Thanks to Johnathan, Jim, Dan, Paul, Selina, Chris and the rest of the team. Keep up t...
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Was this helpful? Yes
May 10,2012
Minithumbup
Michele Woodford
By:
May 10,2012
0 people found
this helpful
The apartments I used were good quality and the service provided by Haslams was excellent...
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Was this helpful? Yes
Apr 25,2012
Minithumbup
Paul Hayhow
Johnathan Chambers
By:
Apr 25,2012
0 people found
this helpful
We first engaged with Haslems in early February 2012 and were very pleased with the quality of the advice we received. We then instructed Haslams to sell our property. We had concluded a sale (subject to contract) within a very short perioid, and had received excellent support and advice throughout the process. All matters were dealt with professionally and quickly and all the members of the team that we dealt with were fully aware of the details of our move. We then moved to a new home in a...
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Was this helpful? Yes
Mar 25,2012
Minithumbup
By:
Mar 25,2012
0 people found
this helpful
Haslams provided an excellent and professional service when finding me a new tenant for my flat in Reading. The staff are efficient and always kept me up to date with feedback after viewings. I would highly recommend them....
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Was this helpful? Yes
Mar 15,2012
Minithumbup
Johnathan Chambers
By:
Mar 15,2012
1 people found
this helpful
I live in Canada and had to sell my property in Reading, Haslams were recommended to me by a friend. I had to rely completely on Jonathan for a number of things above and beyond what an agent should reasonably be expected to do. Jonathan was absolutely fabulous, always helpful, patient and knowledgeable. He helped me to avoid a certain disaster due to a mistake by my bank. I cannot thank him enough for all of his help, I would recommend Haslams and in particular Jonathan to anyone trying to s...
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Was this helpful? Yes
Feb 20,2012
Minithumbup
Johnathan Chambers
By:
Feb 20,2012
0 people found
this helpful
Six months after having our offer accepted we have finally moved into our new home. Had it not been for Jonathan Chamber's careful and sensitive manner in guiding us through the process we would probably not have held out for so long and would be renting now instead. He dealt with us intelligently and respectfully and kept us all calm whilst doing everything he could to speed things a long. We are really grateful for all his hard work....
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Was this helpful? Yes
Feb 04,2012
Minithumbup
By:
Feb 04,2012
0 people found
this helpful
We have just completed on selling my deceased mother's flat. It has been a very complicated and legnthy process. and I cannot praise Jonathan Chambers highly enough; his advise and experience was invaluable. He has been incredibly supportive and helpful throughout and I would have no hesitation in recommending Haslams Estate Agency and Jonathan in particular, to anyone....
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Was this helpful? Yes
Jan 25,2012
Minithumbup
By:
Jan 25,2012
0 people found
this helpful
I recently moved from Florida, USA and my house hunting trip to the UK could not be any better. The staff is friendly and considering that I had very limited time, we were able to screen and narrow down my options and not waste any time. The customer service is great too! Any time I needed something, they were able to help right away. I checked other real estate companies in the area prior to this one, and I was not very satisfied. I have two colleagues moving soon and I recommended their servi...
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Was this helpful? Yes
Jan 04,2012
Minithumbup
By:
Jan 04,2012
0 people found
this helpful
I have had a great service from Haslam's from start to finish. The initial valuation was carried out in a highly sensitive (this was my late mother's property), detailed and professional manner, showing an excellent knowledge of the typical characteristics of the type of property, which no other agents showed. The valuation was honestly explained and the house sold incredibly quickly at a good price. As I don't live in Reading myself, I needed to do most of the things connected with the sale re...
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Was this helpful? Yes
Dec 22,2011
Minithumbup
By:
Dec 22,2011
0 people found
this helpful
Our mother passed away earlier in the year and, as I live abroad and my brother and sister quite a distance from the property, we were expecting a long and bothersome task ahead of us. Halams took on the role as Agent and were brilliant. Within 4 months the property was sold and the new owner moved in. The staff, a well coordinated team with a good manager/staff relation, were friendly, very professional and kept us informed every step of the way. Thank you Halsams!...
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Dec 13,2011
Minithumbup
By:
Dec 13,2011
0 people found
this helpful
I used Haslams to find a short term let at very short notice for some American visitors. The service was efficient, prompt, friendly and very flexible. The property was extremely good value for money....
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Was this helpful? Yes
Nov 26,2011
Minithumbup
By:
Nov 26,2011
0 people found
this helpful
I purchased my house through Haslams a few years ago so instructed them when I came to sell. They had some very good photos taken of the property and marketed it well. They found a number of people who wanted to buy the house and the whole transaction proceeded smoothly. They kept me well informed regarding surveys and the purchaser's own sale. Overall they were hard to fault and I am sure I shall use them again in the future....
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Was this helpful? Yes
Nov 22,2011
Minithumbup
Chris Cullity
Johnathan Chambers
By:
Nov 22,2011
0 people found
this helpful
Right from the start the service we have had from Haslams was very good. At the point of deciding which agent to market the property with, Haslams out performed the others in terms of professionalism and general attitude. Whilst the sale of the property has been trouble free, our onward chain has proved challenging at times to say the least. Many of the issues have been caused due to poor or a complete absence of communication from another estate agent (who like to drive green minis) I shall be...
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Was this helpful? Yes
Nov 13,2011
Minithumbup
Steve Woodford
By:
Nov 13,2011
0 people found
this helpful
Haslams were the sellers agent. We dealt mainly with Steve Woodford, the MD, who was very pleasant and through his discussions with the seller allowed us time to develop the purchase (I was sellng two properties in parallel). Steve kept us informed on a regular basis of any developments and helped us forge a good relationship with the seller through to completion and beyond. We also considered Haslams for sale of one of our properties but we felt their valuation of the property was on the low ...
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Was this helpful? Yes
Nov 07,2011
Minithumbup
By:
Nov 07,2011
0 people found
this helpful
I found that the Manager and staff at Haslams in Friar Street were extremely helpful in bringing the sale of my elderly Mother's house to a smooth conclusion. As I live in Hampshire and she was moving to a Care Home in Winchester near to me, it was such a relief to be able to leave the sale in the hands of professionals who kept me informed every step of the way....
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Oct 26,2011
Minithumbup
Johnathan Chambers
By:
Oct 26,2011
0 people found
this helpful
I used Haslams to sell my property due to theiir excellent local reputation and the fact that they had sold my property to me 10 years ago. From the first telephone call arranging a valuation right up to completion and indeed beyond, the service has been absolutely superb. The sale process was not straightforward and became increasingly stressful right up to the last minute, resulting in considerable distress to myself. Jonathan Chambers was the sales agent and handled everything with total pr...
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Sep 23,2011
Minithumbup
By:
Sep 23,2011
0 people found
this helpful
This is the first time I have purchased a property through Haslams and I have received an excellent service from all the staff. I would especially like to thank Johnathan Chambers who has been extremely helpful and very professional throughout the purchase. He is a true asset to the organisation and I would have no hestitation in recommending them....
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Aug 19,2011
Minithumbup
By:
Aug 19,2011
0 people found
this helpful
I would like to officially thank Mr Oliver Chambers and Mr Nick Bruton for all the help, effort and support you've provided me in making my new tenancy transition as smooth as possible. All the steps and procedures that were taken indicate the professionalism of Haslams and re-affirm my decision in choosing Haslams as my new Lettings agent. The property was spot on and exactly as described in the brochure. Keep up the excellent work and am looking forward in working/collaborating with you again!...
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Aug 18,2011
Minithumbup
By:
Aug 18,2011
0 people found
this helpful
I found Haslams extremly helpful whilst purchasing my property. They were always very professional and I would definitely use them again....
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Aug 14,2011
Minithumbup
By:
Aug 14,2011
0 people found
this helpful
Haslams were very professional and communicated very well with us. We were very impressed, especially in comparison to other local agents we tried! Many thanks....
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Aug 04,2011
Minithumbup
By:
Aug 04,2011
0 people found
this helpful
I had a very good experience at Home court. Definitely it is an amazing place to stay and I am completely satisfied with all facility. Michele was extremely helpful to go everything smoothly....
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Jul 28,2011
Minithumbup
By:
Jul 28,2011
0 people found
this helpful
As a Landlord i cannot reccommend the team from Haslams more highly. They keep me regularly up to date on any developments and i have a hassle free relationship safe in the knowledge that my house is being looked after. They are very easy to deal with and are always available on the phone or email and most importantly they are very prompt at all times....
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Jul 19,2011
Minithumbup
By:
Jul 19,2011
0 people found
this helpful
As a first time buyer in the current uncertain market, I faced difficulties with the bank, solicitors and advisors. It was very frustrating. However the only hope I had was 'Jonathan' a thorough professional from Haslams. He helped me sort many of these issues and kept track of the deal. We had strict completion timelines and he ensured that these were met by making sure there were no delays from the seller/sellers solicitor etc. Would recommend Haslams!! A+...
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Jul 13,2011
Minithumbup
By:
Jul 13,2011
0 people found
this helpful
I have used Haslams for the past 3 years to rent out my flat in Reading. Olly and all the team have always been extremely professional in their approach and I would have no hesitation in recommending them to others....
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Jul 08,2011
Minithumbup
By:
Jul 08,2011
1 people found
this helpful
When looking for a prospective let Michele had a professional and friendly manner and was extremely efficient. The spec for the propeerty was spot on and just what I was looking for. I would definitely both use Haslams again and have no hesitation in recommending them....
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Jul 07,2011
Minithumbup
By:
Jul 07,2011
0 people found
this helpful
Excellent customer service. Michele was extremely helpful in finding us a place to stay and the process was smooth and easy!...
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Jul 02,2011
Minithumbup
By:
Jul 02,2011
0 people found
this helpful
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Jun 30,2011
Minithumbup
By:
Jun 30,2011
0 people found
this helpful
As a Relocation Agent, I have sourced a number of flats over the last 8 years through Haslams on behalf of our corporate clients. The quality and specifications of their properties have been top notch at whatever budgetary level I was looking. Ollie, Dan and Michelle have been a pleasure to work with during my searches - being very professional, helpful and equally importantly always being positive and enthusiastic. Whether I was a prospective Landlord or Tenant - if I did not use Haslams then m...
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Jun 27,2011
Minithumbup
By:
Jun 27,2011
0 people found
this helpful
I have always found Ollie and Michelle very professional and capable at finding good tenants quickly . They manage to obtain references etc to allow quick handovers into properties. Highly recommended....
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Jun 25,2011
Minithumbup
By:
Jun 25,2011
0 people found
this helpful
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Jun 23,2011
Minithumbup
By:
Jun 23,2011
0 people found
this helpful
Property details were very professional and had lots of potential buyers viewing the property quickly. Advised of realistic marketing price. Sold quickly for a price we were happy with, although was not our ideal selling price, hence only 4 stars....
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Jun 22,2011
Minithumbdown
By:
Jun 22,2011
3 people found
this helpful
I have been extremely disappointed with the ¢â‚¬Ëœservice' I have received from Haslams over the past 18 months. The crux of the problem, in my opinion, is that Haslams does not dedicate a ¢â‚¬ËœCRM' to each Landlord or property. This means that whenever there is an issue, you receive emails from 5-6 different personnel and are passed around the firm when you telephone with no-one willing to take ownership. I have experienced times when Haslams has taken payments twice and o...
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By: Haslams
Jul 09, 2011
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Dear C First of all I am very sorry to hear your feelings about the management of your property but I can’t help but feel disappointed as the issues are I believe somewhat historic. Not to brush past your comments as they have certainly been noted, we of course take on board all negative feedback with a view to improving our processes; I hope the improvements you have seen over the last year reflect a far better experience now. As you know a number of changes were made last year and ...
Jun 21,2011
Minithumbup
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Jun 21,2011
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My husband spoke to several different estate agents before we decided on Haslams to let out our four flats. Ollie came across as very competent from the start (and still is). All the staff from property management are also fantastic helping you deal with any issues that tenants may have....
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Jun 21,2011
Minithumbup
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Jun 21,2011
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Oliver at Haslams has always been very helpful with advice and also finding tenants for my property over the last 2 years. The management side of Haslams has improved greatly, and after a very difficult time with this side of the business, I now feel much more confident in the service. It is very helpful to have an agent that you feel are working well for you, and not having to chase them for answers....
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Jun 21,2011
Minithumbup
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Jun 21,2011
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We use Home Court for our corporate apartments. The service we receive is always very good, Michele is always most helpful and will do her very best to accommodate us, they will always be my first point of contact when looking for an apartment....
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Jun 20,2011
Minithumbup
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Jun 20,2011
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I have been an extremely happy abd satisfied customer of Haslams since 1997. I have bought two properitie and sold one through Haslams and in the past 14 years I have also been a customer of their lettings department for a number of properties for which Haslams has acted very successfully as our letting agent. I feel so much at ease dealing with Haslams and the staff are very friendly, professional and meticulous in their work,.Recently all I had to do was to call to Oliver (Ollie) and he has l...
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Jun 20,2011
Minithumbup
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Jun 20,2011
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I have been using Haslams for 2 years with 3 properties and I am very satisfied with the service provided. They act very quickly on all matters, they have a very good contractor to fix all problems in the properties, and the payments are made on time without problem. It has been an excellent experience so far....
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Jun 20,2011
Minithumbup
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Jun 20,2011
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We bought our house through Haslams and they were great in that instance so we used them again to sell. They did a great job, keep in close contact, helped us out with queries and were also very polite and professional whoever we spoke to at the agency. Only got four stars because we felt that their valuation was a little low and indeed we sold our house for more than what was initially suggested. We always recommend Haslams to friends and colleagues as in our opinion they are the best agent in...
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Jun 20,2011
Minithumbup
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Jun 20,2011
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Can\\\'t believe how smooth everything has been. I have moved several times and Haslams has been the most responsive estate agent I have ever dealt with. Special thanks to Ollie, who has been on the case 100% of the time and has been an absolute gem. I have just moved into a flat through Haslams, and there were a few things that needed fixing or dealing with. After reading some of the reviews on this site, I was apprehensive about the property management department and wasn\\\'t expecting ...
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Jun 13,2011
Minithumbup
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Jun 13,2011
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The property I am now renting is not managed by Haslams, they only acted as letting agents to find a new tenant, however they have continued to offer support weeks after the move-in date to ensure everything has gone okay on my side. Admin fees/agency charges were lower than most, and the process has been extremely smooth (with regard to the agency), which was surprising considering I moved in only 2 weeks after making an offer! Wish they were managing the property! I would highly recomm...
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May 03,2011
Minithumbup
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May 03,2011
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The stay (almost a month long) in Home court serviced apartments was really excellent. Thanks Michele and Caron for their prompt and professional service. ...
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Apr 19,2011
Minithumbup
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Apr 19,2011
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As the executor of a will who needed to sell a property in dealing with an estate I found a high level of competence and a willingness to help. This was in a situation where I lived 65 miles away and could not always visit the site....
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Apr 08,2011
Minithumbup
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Apr 08,2011
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I used Haslams for the first time to book Home Court serviced apartments on London Street, Reading. Michele (Halsams) was very professional, extremely helpful and answered all of my queries promptly. Eg. I did ask that I didn't want to stay in an apartment close to the main road so she found me one facing into the courtyard. It even had a tiny little garden ¯ÂÅ . Accommodation was great. Very clean and tidy. A nice touch was that there were a few toiletries and basic breakfast f...
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Apr 08,2011
Minithumbdown
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Apr 08,2011
2 people found
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Worst experience ever, had a flat with several issues, like big water stain on a wall, I've been told it's going to be fixed once I move in. I lived at the property for the year and that stain has never been fixed, apart from that I had mould every where cause of that stain and I had to through most of cloth away and most of the furniture. On top of that we've been charged for a sink (with a small crack) which apparently costed as much as the rent for two months for this flat. No apologiz...
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By: Haslams
Apr 16, 2011
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We're very sorry to hear about your issues mentioned above. We strive to maintain a high level of service in all parts and stages of our business, any poor experience felt by a customer of ours is taken very seriously. As the head of lettings I would be happy to discuss this matter further should you wish to contact me. ...
Apr 07,2011
Minithumbup
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Apr 07,2011
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Apr 01,2011
Minithumbdown
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Apr 01,2011
1 people found
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As a Landlord my experience of Haslams has been without doubt the worst letting agent I have ever come across. Their major failing is that their property maintenance department is managed in Cyprus - so when you have an issue it is impossible to get anybody to attend your property to see for themselves the issues. Their reviews on the condition of the property are less than encouraging due to the lack of information obtained and provided. When you have issues they have a great habit of pas...
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By: T
May 12, 2011
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Chris, Your comment is noted, however it should be made clear to all that during the whole long and drawn out process of Haslams trying to look after the property your continued refusal to actually meet with me was beyond belief. I requested numerous meeting with you to resolve the situations created by Haslams and every time this was refused by yourself. It is no good writing all the "sales speak" now and offering to meet now that it is all over - yet again proof that Haslams shy away fro the ...
Mar 31,2011
Minithumbup
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Mar 31,2011
0 people found
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I rented through Haslams for a year and found them to be a pleasure to deal with. All the staff I dealt with were friendly & professional, they just made my tenancy a smooth pain free experience from beginning to end, something that I unfortunately have not experienced from several other agencies that I have used in the past. So I highly recommend Haslams & a big thank you to all the staff especially Michele for all her help, much appreciated....
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Feb 08,2011
Minithumbup
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Feb 08,2011
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I have been using Haslams for the last 2 years for getting serviced apartments while I move back to Reading from overseas assignments. First of all, they are professional people giving importance to customer requirement and provide proper service on time to meet customer satisfaction. Myself and family stayed in their property - Home Court, on London Street 2 times with duration ranging from 2 weeks to 5 weeks. During this tenure, the service was excellent and just a call was enough to get a...
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Feb 06,2011
Minithumbdown
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Feb 06,2011
2 people found
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I dont have time as well as intention to degrade Haslams Estate Agents about the terrible experience what I had with them. I can only advice you please for the God sake never ever go with this agent....
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Feb 01,2011
Minithumbup
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Feb 01,2011
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I've stayed at Home court Apartments on London Street several times during 2009 and 2010 and I would recommend the two bedroom apartments without pause. Having acquired a company in Reading in mid 2009, I have had the opportunity to now use 3 apartments and the standard of offering & service at Home Court now means that this has become my strong preference unless they are fully booked. The reasons for my preference are as follows: - the consistent standard of hygiene and cleanliness, - ...
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Jan 28,2011
Minithumbup
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Jan 28,2011
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I would like to share that I deeply enjoyed staying into the duplex apartment "Home Court" in Reading and I greatly enjoyed the space it was offering. I found that everything was built in such a taste and such an intelligence of managing space and colours that I felt being in a warmth and welcoming home, - offering a "zen oriented" comfort and all facilities. This was just perfect for accomplishing my project in Reading. The master bedroom was large enough for practicing yoga and qigong. I fo...
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Jan 20,2011
Minithumbup
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Jan 20,2011
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Haslams have just let my property for a higher rent than I had been receiving previously, so I am really pleased. So far all communication has been very good and I actually feel that I am a 'customer' and not just a commodity....
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Nov 24,2010
Minithumbup
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Nov 24,2010
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We sold our property and bought another property through Haslams at the same time. Despite the usual ups and downs of purchasing and selling, the Haslams team helped everything go smoothly in the end!...
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Nov 01,2010
Minithumbup
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Nov 01,2010
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I have dealt with Haslams for 18 months now, they have let my flat 3 times during that period, all with minimal fuss and acheived great rental figures. I would definately reccomend them to anyone. Keep up the good work !!...
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Oct 18,2010
Minithumbup
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Oct 18,2010
0 people found
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Entire team is very supportive. Very special kudos to Caron & Michele. Would love to go for Haslams again....
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Oct 16,2010
Minithumbup
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Oct 16,2010
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I have been dealing with Haslams since Nov./Dec.2009. Haslams are managing two flats for me. Flats are let through Reading branch. I have found the staff very courteous and willing to help. Management charges are reasonable. I can recommend Haslams to any one without any reservation.Well done Haslams of Reading Branch....
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Oct 15,2010
Minithumbup
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Oct 15,2010
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I contacted Haslams for short term rental as the house I was moving into was still under construction and my quit date for the old property was just a week away. I stayed in their property Home Court, on London Street. It was perfect in my circumstances, clean, quiet and comfy. Their agent was helpful, flexible and understanding and did all to accommodate my needs. The housekeeping staff was friendly, courteous and efficient. I would use them again and recommend them....
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Sep 20,2010
Minithumbdown
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Sep 20,2010
1 people found
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Poor reviews by tenants regarding Haslams and how they deal with maintenance issues may be down to Haslams re-locating their property maintenance team to Cyprus earlier this year. Think they also handle property management for some London based letting agencies e.g. Lauristons. ...
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Sep 14,2010
Minithumbup
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Sep 14,2010
0 people found
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Haslams were first class as agents for my recent property sale. The were realistic with the valuation and achieved the full asking price. We only had viewings that were serious buyers. The communication was excellent and we were kept informed throughout our transaction as to progress. I felt confident our sale was in good hands. The staff were all very friendly too and nothing was too much to ask. I would highly recommend Haslams....
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Aug 30,2010
Minithumbup
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Aug 30,2010
0 people found
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Have just let my property for the 9th year with Haslams, have always found the staff to be professional and prepared to go the extra distance to secure a let. Very good at selecting suitable tenants and I have no problem recommending them to family and friends. Have had issues previously with other 'big' firms in the town centre and have found them generally to be dismissive and difficult to deal with and I was the client!!!! Stick to the small, indpendantly owned firms and avoid the big co...
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Aug 17,2010
Minithumbup
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Aug 17,2010
0 people found
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Recently used Haslams to sell a property in Reading. The sales staff were first rate, knew what they were talking about and were always very helpful and efficient. Only introduced suitable viewers (no time-wasters) and achieved a sale very close to the asking price. Would have no hesitation in using them again....
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Mar 25,2010
Minithumbdown
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Mar 25,2010
1 people found
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Have had non stop problems with Haslams since agreeing to let a flat through them. Firstly charged ...
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By: laura
Jan 14, 2011
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Completely agree. They even sent us a letter after one inspection telling us to clean up a few crumbs from the work top. Seriously? It's our house. I was in a rush that morning. Awful awful awful. ...
Feb 22,2010
Minithumbdown
By:
Feb 22,2010
2 people found
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I had one of the worst experience with Haslams. After charging hefty 375 GBP as a administration fee... I was told would be move into flat in a week time... Eventually it took more than two weeks time for verification process and other process..... (I don\'t know why would it take that time...while the flat was vacat and ready to move in...). I had to stay at hotel till that time. I opted for a fully furnished house and I was told that all the amenitis are working.. Only after I moved in, I r...
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Sep 28,2009
Minithumbdown
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Sep 28,2009
1 people found
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The were terrible. Nothing was dealt with quickly. Constantly having to call them with the promise they'd call back. They never do. And now they have used my name against the building in a bunch of new bills. AVOID!!!...
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Mar 19,2007
Minithumbdown
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Mar 19,2007
0 people found
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Areas covered
  • RG1
  • RG40
  • RG2
  • RG30
  • Reading
  • RG31
  • RG5
  • RG6
  • RG7
  • RG4
  • RG8
  • RG41

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 4 29 11 17 0 6 0 5 4

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Agent Fees

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Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers



1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly involved in the matter. That manager then will promptly investigate the matter and provide a formal written outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within 6 months of that letter being sent.




Contact details:



For consumers wishing to make a complaint to either ARLA or the NAEA - they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)



Property Ombudsman

The Property Ombudsman Scheme

Milford House

43 - 55 Milford Street

Salisbury

Wiltshire

SP1 2BP

t 01722 333306

f 01722 332296

e admin@tpos.co.uk

www.tpos.co.uk

Last updated at 1:00 AM 01/01/1970 by

Awards won by Haslams Estate Agents Ltd

Individual Branch Awards

Reading, RG1 1HE

Charlie Rapson - upload your photo Charlie Rapson
3 reviews

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Johnathan Chambers - upload your photo Johnathan Chambers
6 reviews

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Michele Woodford - upload your photo Michele Woodford
6 reviews

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Paul Hayhow - upload your photo Paul Hayhow
2 reviews

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Ivette Arthur - upload your photo Ivette Arthur
1 reviews

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Andrew Huntley - no image available Andrew Huntley
Sales Negotiator
5 reviews

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Tina Jones - upload your photo Tina Jones
2 reviews

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Evi Antoniou - upload your photo Evi Antoniou
1 reviews

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Oliver Chambers - upload your photo Oliver Chambers
3 reviews

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Jack Salmon - upload your photo Jack Salmon
1 reviews

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Dan Pitt - upload your photo Dan Pitt
1 reviews

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William Hardcastle - no image available William Hardcastle
Sales & Lettings Negotiator
0 reviews

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Laura  Simmonds - no image available Laura Simmonds
Property Visits
0 reviews

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Simon Price - no image available Simon Price
Sales & Lettings Negotiator
1 reviews

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Hannah Jackson - no image available Hannah Jackson
Sales & Lettings Negotiator
1 reviews

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Chris Cullity - no image available Chris Cullity
Head of Sales & Lettings
1 reviews

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Jim Nutley - upload your photo Jim Nutley
1 reviews

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Steve Woodford - upload your photo Steve Woodford
1 reviews

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Adam Goodier - upload your photo Adam Goodier
1 reviews

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Marion James - upload your photo Marion James
1 reviews

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stephen woodford - upload your photo stephen woodford
1 reviews

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Rachel Axton - upload your photo Rachel Axton
1 reviews

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Firm Address

155 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000(S) or 0118 601055(L)

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