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    Charlie Rapson
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    Johnathan Chambers
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    Michele Woodford
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    Paul Hayhow
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    Ivette Arthur
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    Andrew Huntley
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    Tina Jones
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    Evi Antoniou
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    Oliver Chambers
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    Jack Salmon
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    Dan Pitt
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    William Hardcastle
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    Laura Simmonds
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    Simon Price
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    Chris Cullity
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    Jim Nutley
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    Steve Woodford
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    stephen woodford
Reading’s longest established estate agents, Haslams have built a strong reputation as independent specialists in the local property market, providing the very best advice to ensure the successful marketing of your property.

Whether you are looking to buy or sell, rent or let, you can be assured that you’ll receive a unique, first class service. Personal recommendations are very important, so we put a great deal of effort into maintaining and continually improving our service st
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155 Friar Street
Reading
Berkshire
RG1 1HE
0118 9601000(S) or 0118 601055(L)

 
Website not available

Properties for sale
Properties for rent
Aug 03,2016
Minithumbdown
By:
Aug 03,2016
0 people found
this helpful
NEVER rent a house using this agency! Charges more fees than you expect and don't care about the tenants!!!!!...
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Was this helpful? Yes
By: Tim Harding - Head of Operations
Aug 05, 2016
View all comments (1)
I am sorry to read your comments - if you would like to contact me directly to discuss this that would be appreciated. Our fees are transparent and we comply fully with ARLA rules regarding display of fees on our advertising, online and in our office.....
Apr 12,2016
Minithumbdown
By:
Apr 12,2016
0 people found
this helpful
Stay well clear of this bunch of *. Each member of this poorly trained group of people don't have the first clue about honest sales and lettings. It's these people that continue to secure how the public view estate agents. Don't let the funky office fool you they are just another dated agency that hasn't moved with the times....
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Was this helpful? Yes
By: Tim Harding - Head of Operations
Apr 12, 2016
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I'm really concerned to hear your feedback - I'm not aware of your particular case - if you do wish to contact me to discuss please telephone our office.....
Apr 07,2016
Minithumbdown
By:
Apr 07,2016
0 people found
this helpful
I'm not sure where to start with this agency. *They don't understand the market AT ALL. The only saving grace is ** who has an older gentleman actually knows what he's speaking about (half the time). They showed up so late to so many viewings that we had to carry them out ourselves and then when they eventually showed up they would never apologise and blame the person in charge of the diary. We had 2 fall throughs because they didn't vet the buyers well enough - one buyer needed an extra 125k!...
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Comment on agent fees
Reasonsable fees to be honest
Was this helpful? Yes
Jan 04,2016
Minithumbdown
By:
Jan 04,2016
2 people found
this helpful
Had an extremely disappointing experience with Haslams from the word 'go' two and half years back..between what they communicate and what happens are two entirely different things..there is a lot of haggling that I have had to do and escalate in order for me to get justice while dealing with this service provider (SP). Had a bad experience moving in - the inventory was incorrect - had rusted pots and pans - and at the end they want them back while the landlord had actually come in and thrown the...
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What agent could do to change your mind?
no comments as I have commented enough about how disappointed I have been with this agency.
Comment on agent fees
no comments as I have commented enough about how disappointed I have been with this agency.
Was this helpful? Yes
Aug 27,2014
Minithumbdown
By:
Aug 27,2014
5 people found
this helpful
This agency is, by far, the worst and most unprofessional agency we have ever had to deal with. We have been renting for years in various places in England, including London, both as students and working professionals, and no other agency has ever been as bad. Although our experience was primarily with the Haslams lettings team, at the end of our tenancy our rental flat was put on the market to be sold and our experience with the Haslams sales team was also far from pleasant. Our bad experien...
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Was this helpful? Yes
Apr 08,2014
Minithumbdown
By:
Apr 08,2014
3 people found
this helpful
Horrible estage agency. First of all their fees are the most expensive in the market. When you leave the property they will charge you for referral to your new landlords which is something no estate agency in the market does. Had many problems with them. Since the day I moved in the cleaning had been horribly done and was done just on the day of the move, leaving Haslams no time to inspect the service provided, differently from other estate agencies approach, this shows how amateur they are. A...
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What agent could do to change your mind?
Be upfront with their fees. Align their fees with the market. Be more professional when scheduling a contractor to carry out works in the property.
Was this helpful? Yes
By: Tim Harding - Head of Operations
Aug 06, 2014
View all comments (1)
We're disappointed to read this review and would welcome the opportunity to discuss the detail with you. Haslams were one of the first agents in Reading to be transparent with our fees, showing these online and ensuring that these are referred to in all our property advertising. We do our best to ensure that tenants are fully appraised of the fees they will be required to pay.....
Dec 27,2013
Minithumbdown
By:
Dec 27,2013
2 people found
this helpful
The member of staff was extremely unhelpful in organising a second viewing or accepting a preliminary offer. We were told that as the property was only just put on the market they were not taking offers. Three days later, rightmove showed the property was sold subject to contract. I believe that the agent had an inside interest and was putting off other offers in order to keep offer prices down. I will never deal with Haslams in the future....
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What agent could do to change your mind?
Close down and rid the property market of corruption and dishonesty.
Was this helpful? Yes
Jul 19,2013
Minithumbup
By:
Jul 19,2013
1 people found
this helpful
Haslams and their property management team have always been responsive to my requests and gave a patient listen. I appreciate their service, co-operation all along the duration of my tenancy so far....
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Was this helpful? Yes
May 03,2013
Minithumbup
By:
May 03,2013
0 people found
this helpful
I have just bought my first buy-to-let property through Haslams and Andrew has given me lots of advice on how to deal with the tenancy and the deposit. I have found him very helpful and always available to help on the phone....
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Was this helpful? Yes
Mar 08,2013
Minithumbup
By:
Mar 08,2013
0 people found
this helpful
There were noisy works being conducted by the Oracle shopping centre, beneath our apartment. They started at 06:00 in the morning and had gone on for about 3 weeks before we finally complained to Haslams. We hadn\'t had any communication about the works taking place. This wasn\'t good... ... However, when Andrew Huntley (from Haslams) got involved, he fast tracked our complaint to our landlord who subsequently agreed to compensating us financially for the time in which this had taken place. F...
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Was this helpful? Yes
Feb 17,2013
Minithumbup
By:
Feb 17,2013
0 people found
this helpful
I was very happy with the service that was provided by Haslams in Reading during the setting up of the agreement made for renting; communication, attention to detail and the fact that all staff were approachable and happy to help made the progress less stressful. Unfortunately for myself I had to leave the property; due to a domestic matter between myself and the other tenant. My situation was made a lot worse due to the other tenant then not taking any responsibility for his half of the agreem...
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Was this helpful? Yes
Dec 05,2012
Minithumbup
By:
Dec 05,2012
0 people found
this helpful
I am currently going through the process of becoming a tenant at 154 Castle Hill. I have been dealing with Charlie and found him to be extremely helpful and efficient. My previous experiences of letting agencies have been quite painful & long winded but so far, Haslams and Charlie have been excellent. Many thank to him and the team....
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Was this helpful? Yes
Dec 05,2012
Minithumbup
By:
Dec 05,2012
0 people found
this helpful
I have dealt with 4 people at Haslams; Dan, Charlie, Hannah and Oliver and every single one of them is what I expect a great estate agent to be. Unfortunately I have dealt with a number if their "competitors" of late and it had left me wondering if anyone actually cared about the customer and their requirements or if I was just to be seen as a commission cheque. Haslams took the time to understand my needs; young family so needed a garden and space and only showed me the most relevant ...
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Was this helpful? Yes
Dec 05,2012
Minithumbup
By:
Dec 05,2012
0 people found
this helpful
Further to the recent rental of my property in Basingstoke Road, I wanted to drop you a line of thanks for getting the job done well. My first meeting at the property with John, who gave a very honest & experienced view of the current market conditions & likely value immediately gave me confidence. Oliver Chambers was very helpful throughout the process & decisive when we had a small misunderstanding. In particular could you please pass on my thanks to Jack Salmon who despite b...
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Was this helpful? Yes
Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
I contacted Andrew Huntley at Haslams in Reading to request advise on specific letting issues. The request was of an urgent nature - and I was very impressed with the response from Andrew, who was: 1. Professional in approach. 2. Knowledgeable about the issues identified. 3. Provided options, in terms of approach and next steps. 4. Timely in email response, and followed up with a telephone call to confirm that every angle had been covered 5. Thinking out of the box to confirm the route t...
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Was this helpful? Yes
Oct 27,2012
Minithumbup
By:
Oct 27,2012
0 people found
this helpful
My wife and I had a fantastic two month stay at Home Court in Reading. Haslams were responsive to any requests and the property manager was most helpful. The service person on site was very friendly and extremely hard working, makings sure all apartments were serviced to a high level. We wouldn\'t hesitate in recommending Home Court to others. Thank you....
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Was this helpful? Yes
Oct 21,2012
Minithumbup
By:
Oct 21,2012
0 people found
this helpful
I had a great experience with Haslams. I needed a short term let but was unable to be specific about the end date - we actually had to play it a day at a time. Haslams was incredibly understanding and flexible. Dealing with Michele was a pleasure. She was very professional and helped me out with some extra requests very promptly....
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Was this helpful? Yes
Oct 16,2012
Minithumbup
By:
Oct 16,2012
0 people found
this helpful
I rent an apartment through the Haslams Estate Agent " Michele Woodford", I would like to say that her services were so excellent. We were happy with the deal and I strongly recommend Haslams Estate Agent for any service. The only thing I would like to suggest to use the debit card for the rent payment. Thank You....
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Was this helpful? Yes
Sep 27,2012
Minithumbdown
By:
Sep 27,2012
1 people found
this helpful
This is the worst estate agent i have dealt with as well as being the most expensive one. I have several charges and even to get a reference, i needed to pay them. On top of that they gave a bad reference when i was only 2 days late paying the rent. they claimed that i had several arrears on my reference. Useless bunch of people working there....
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Was this helpful? Yes
By: Haslams Lettings Department
Nov 21, 2012
View all comments (1)
We're disappointed to hear this feedback and would welcome the opportunity to discuss this in detail with you. Our ARLA qualified staff have dealt with this case and as we do in all matters relating to our lettings processes we follow the guidelines and best practice set out by the governing body.....
Sep 12,2012
Minithumbup
By:
Sep 12,2012
0 people found
this helpful
Both named representatives were very helpful, approachable and professional on all my dealings with them....
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Was this helpful? Yes
Jul 27,2012
Minithumbup
By:
Jul 27,2012
0 people found
this helpful
It was excellent experience, you gave me all support I need during my stay. Thanks a lot....
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Was this helpful? Yes
Jul 09,2012
Minithumbup
By:
Jul 09,2012
0 people found
this helpful
michele was very friendly and helpfull. the apartment was superb and spacefull. i have already told all my friends about this property and how nice it is. so far three of them rented it and loved it thanks michele...
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Was this helpful? Yes
Jul 09,2012
Minithumbup
By:
Jul 09,2012
0 people found
this helpful
Website to rent property was exellent. Happy with tenent...
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Was this helpful? Yes
Jun 01,2012
Minithumbup
By:
Jun 01,2012
0 people found
this helpful
What agent could do to change your mind?
Haslam\'s have now managed my property for 5 years in an exemplary manner. New tenants have been fopund quickly and I have not experienced any voids. Repairs are resolved without delay and property inspections are carried our regularly and meticulously with excellent feedback passed on to me. I have complete confidence that my property is in good hands and this all gives me a trouble free experience
Was this helpful? Yes
May 30,2012
Minithumbup
By:
May 30,2012
0 people found
this helpful
Haslams were just great. We can\'t reccommend them enough. We had so many viewings and the agents that brought the viewers around were very professional and had brilliant selling techniques. We got the price we wanted for our home and everything went through smoothly. Communication was great between us and Haslams with regular calls from them and updates. If you\'re selling a house in Reading, go with Haslams. Thanks to Johnathan, Jim, Dan, Paul, Selina, Chris and the rest of the team. Keep up t...
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Was this helpful? Yes
May 10,2012
Minithumbup
By:
May 10,2012
0 people found
this helpful
The apartments I used were good quality and the service provided by Haslams was excellent...
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Was this helpful? Yes
Apr 25,2012
Minithumbup
By:
Apr 25,2012
0 people found
this helpful
We first engaged with Haslems in early February 2012 and were very pleased with the quality of the advice we received. We then instructed Haslams to sell our property. We had concluded a sale (subject to contract) within a very short perioid, and had received excellent support and advice throughout the process. All matters were dealt with professionally and quickly and all the members of the team that we dealt with were fully aware of the details of our move. We then moved to a new home in a...
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Was this helpful? Yes
Mar 25,2012
Minithumbup
By:
Mar 25,2012
0 people found
this helpful
Haslams provided an excellent and professional service when finding me a new tenant for my flat in Reading. The staff are efficient and always kept me up to date with feedback after viewings. I would highly recommend them....
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Was this helpful? Yes
Mar 15,2012
Minithumbup
By:
Mar 15,2012
1 people found
this helpful
I live in Canada and had to sell my property in Reading, Haslams were recommended to me by a friend. I had to rely completely on Jonathan for a number of things above and beyond what an agent should reasonably be expected to do. Jonathan was absolutely fabulous, always helpful, patient and knowledgeable. He helped me to avoid a certain disaster due to a mistake by my bank. I cannot thank him enough for all of his help, I would recommend Haslams and in particular Jonathan to anyone trying to s...
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Was this helpful? Yes
Feb 20,2012
Minithumbup
By:
Feb 20,2012
0 people found
this helpful
Six months after having our offer accepted we have finally moved into our new home. Had it not been for Jonathan Chamber's careful and sensitive manner in guiding us through the process we would probably not have held out for so long and would be renting now instead. He dealt with us intelligently and respectfully and kept us all calm whilst doing everything he could to speed things a long. We are really grateful for all his hard work....
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Was this helpful? Yes
Areas covered
  • RG1
  • RG40
  • RG2
  • RG30
  • Reading
  • RG31
  • RG5
  • RG6
  • RG7
  • RG4
  • RG8
  • RG41

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 4 29 10 16 0 6 0 4 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

Complaints Procedure for Haslams Estate Agents Customers



1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter at the time it is made.

2. We will agree to deal with any representative you might like to appoint on your behalf

3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The written record will then be passed to the individual's line manager

4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly involved in the matter. That manager then will promptly investigate the matter and provide a formal written outcome within 15 working days.

5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within 6 months of that letter being sent.




Contact details:



For consumers wishing to make a complaint to either ARLA or the NAEA - they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)



Property Ombudsman

The Property Ombudsman Scheme

Milford House

43 - 55 Milford Street

Salisbury

Wiltshire

SP1 2BP

t 01722 333306

f 01722 332296

e admin@tpos.co.uk

www.tpos.co.uk

Last updated at 1:00 AM 01/01/1970 by

Awards won by Haslams Estate Agents Ltd

Individual Branch Awards

Reading, RG1 1HE

Charlie Rapson - upload your photo Charlie Rapson
3 reviews

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Johnathan Chambers - upload your photo Johnathan Chambers
6 reviews

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Michele Woodford - upload your photo Michele Woodford
6 reviews

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Paul Hayhow - upload your photo Paul Hayhow
1 reviews

About Paul No description set View full profile
Ivette Arthur - upload your photo Ivette Arthur
1 reviews

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Andrew Huntley - no image available Andrew Huntley
Sales Negotiator
5 reviews

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Tina Jones - upload your photo Tina Jones
2 reviews

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Evi Antoniou - upload your photo Evi Antoniou
1 reviews

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Oliver Chambers - upload your photo Oliver Chambers
3 reviews

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Jack Salmon - upload your photo Jack Salmon
1 reviews

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Dan Pitt - upload your photo Dan Pitt
1 reviews

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William Hardcastle - no image available William Hardcastle
Sales & Lettings Negotiator
0 reviews

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Laura  Simmonds - no image available Laura Simmonds
Property Visits
0 reviews

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Simon Price - no image available Simon Price
Sales & Lettings Negotiator
0 reviews

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Hannah Jackson - no image available Hannah Jackson
Sales & Lettings Negotiator
0 reviews

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Chris Cullity - no image available Chris Cullity
Head of Sales & Lettings
1 reviews

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Jim Nutley - upload your photo Jim Nutley
1 reviews

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Steve Woodford - upload your photo Steve Woodford
1 reviews

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Adam Goodier - upload your photo Adam Goodier
1 reviews

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Marion James - upload your photo Marion James
1 reviews

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stephen woodford - upload your photo stephen woodford
1 reviews

About stephen No description set View full profile

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