If you have a property to sell we can advise you on how much it is worth. The service is FREE and you won't be tied to us to sell your property but it will help you have an idea of how much you can af Read full description...If you have a property to sell we can advise you on how much it is worth. The service is FREE and you won't be tied to us to sell your property but it will help you have an idea of how much you can afford when searching for a new property.
The same thing happened to me as it did to Jon. I feel so strongly that I shall put a note through the vendors' door about the service that they are not getting. I shall never use these estate agents and I shall spread the ... read full review
I telephoned the Melton Mowbray branch of HM to enquire about viewing a property only to be told that unless I agreed for them to build a profile of me and my personal data they would not be able to process the request – surely at ... read full review
Branch: Leicester, 2A King Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Le3
Branch: Leicester, 2A King Street
Lettings (as a Tenant)
Postcode: Le3
1people found this helpful
Very unprofessional. Theh set me up a view to let one property ,but they never came. I was waitting for them in cold with a small baby. Shame!!!... read full review
“Keep well away from this estate agent if your buying they are liars and will waste your money on surveys and time...”
1 Star Review
May 28,2018
By: 'Mo'
May 28,2018
Branch: Northampton, 3 George Row
Services: Buying agent
Would you recommend?: No
Postcode: Nn3
Branch: Northampton, 3 George Row
Buying agent
Postcode: Nn3
1people found this helpful
i was buying my property through this estate agent. I viewed the property and made a offer. One day later get a phone call from the branch manager Alan and was told my offer has been been accepted. I found a solicitor and got everything ... read full review
Dealt with Harrison Murray as a purchaser. Very disorganised and unprofessional. Hard to believe some of the statements made by one new member of staff who should not have been allowed to deal with customers without supervision! Would not deal with them again in future.... read full review
Very happy with the service we received from Harrison Murray when we instructed them to sell. They found our buyer by matching our details with buyer's requirements before our property was even advertised. We were under pressure to complete subsequent purchase in a short time ... read full review
Comment on agent fees
Average fees charged - similar to other agents in the area.
“Completely useless - avoid at all costs!
After being given ......”
1 Star Review
Aug 10,2017
By: 'ECS'
Aug 10,2017
Branch: Northampton, 3 George Row
Services: Sales (as a Vendor)
Sold price: £172000 Would you recommend?: No
Postcode: NN1
Branch: Northampton, 3 George Row
Sales (as a Vendor)
Sold price: £172000 Postcode: NN1
4people found this helpful
Completely useless - avoid at all costs!
After being given instructions about how to lock the door of my property (there are two bolts on my door which I do not use), one of the members of HM decided to ignore these and lock me ... read full review
Comment on agent fees
Very expensive for no extra service (1.25%) - you'd be better off using an online estate agent like Purple Bricks.
“I am really disappointed with the after service from Harrison ......”
1 Star Review
Apr 18,2017
By: 'Paula'
Apr 18,2017
Branch: Nottingham, 5/13 Upper Parliament Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG8
Branch: Nottingham, 5/13 Upper Parliament Street
Lettings (as a Tenant)
Postcode: NG8
2people found this helpful
I am really disappointed with the after service from Harrison Murray Lettings Agency in Wollaton, Nottingham. After leaving a rented property on 3rd March 2017, my deposit was only received today, 18th April 2017.
In my opinion, this is far too long, especially after renting two other ... read full review
“Can't fault them. Bought a run-down place in Mapperley and ......”
5 Star Review
Apr 05,2017
By: 'Eddie D'
Apr 05,2017
Branch: Nottingham, 5/13 Upper Parliament Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NG3
Branch: Nottingham, 5/13 Upper Parliament Street
Lettings (as a Landlord)
Postcode: NG3
0people found this helpful
Can't fault them. Bought a run-down place in Mapperley and spent about £10k making it good. Had a few agents round some ignored the £10k I'd spent making it a lovely place and insisted on a rental based only on the average for the locality. ... read full review
Comment on agent fees
We save with The Nottingham so we got a full managed @ 8%. Their setup fee was a bit OTT but given the great rental on a long lease they got I can't complain.
“I will avoid to use this agency again. Bought a ......”
3 Star Review
Dec 15,2016
By: 'Jenny'
Dec 15,2016
Branch: Northampton, 3 George Row
Services: Buying agent
Would you recommend?: No
Postcode: NN2
Branch: Northampton, 3 George Row
Buying agent
Postcode: NN2
5people found this helpful
I will avoid to use this agency again. Bought a property from this agency, staff there are arrogant,impatient, only standing on seller's side.... read full review
I feel i should write about my experience with Harrison Murray, 4 years ago i tried to sell my house with them. I had no interest at all with the £115,000 price they valued at, it turned out to be at least £7000 over the odds, i had ... read full review
Comment on agent fees
I cant comment currently, but previously it was very high
View all comments
(1)
We had endless problems with this agent. Would not recommend. Physically drained me and my partner. The other agents were alot more professional. Staff attitudes need addressing in this company too! ...
“I am 32 year old, employed woman, living on my own ......”
1 Star Review
Nov 24,2015
By: 'Disgruntled Tenant'
Nov 24,2015
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Rent PCM: £595 Would you recommend?: No
Postcode: LE3
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Rent PCM: £595 Postcode: LE3
10people found this helpful
I am 32 year old, employed woman, living on my own and had taken the property on for 6 months pending the purchase of my own house.
Lets put it this way, if I ran my department like this I would have lost my job 100 times over ... read full review
What agent could do to change your mind?
Remove themselves from the letting market entirely pending a complete shake up of their staff and service levels - a new maintenance department ( i'm not sure if this is outsourced but they are horrendous) and perhaps an education on how to treat their clients?
“Harrison Murray is a joke. When we first rented our ......”
1 Star Review
Oct 01,2015
By: 'Darth Draconis'
Oct 01,2015
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Rent PCM: £495 Would you recommend?: No
Postcode: LE18
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Rent PCM: £495 Postcode: LE18
6people found this helpful
Harrison Murray is a joke. When we first rented our property last year, they said that the place was cleaned. Particularly the stove. That was false, the stove was caked with grim and grease. We ended up purchasing an oven of our own, because we ... read full review
What agent could do to change your mind?
Answer their phones, hire competent staff and competent builders, and get repairs done quickly and properly when tenants need them. Communicate with your builders and inspectors, and stop giving people the run around.
HarrisonMurray now use a voicemail system to stop the caller from speaking to anyone directly. You have to wait for them to call you-sometimes it can be several HOURS. This is a long time for a yes or no answer to a simple question. THIS ... read full review
What agent could do to change your mind?
They need to get back to basics. Do away with the voicemail system and employ enough staff needed to do the jobs that have to be done. If a landlord or tenant are calling HM its because they need to talk to someone, not just for laughs. The management are poking fun at landlords and tenants alike.
“Totally feel sick and physically drained from how rude they ......”
1 Star Review
Jun 24,2015
By: 'h marshall'
Jun 24,2015
Branch: Melton Mowbray, 34 Market Place,
Services: Sales (as a Vendor)
Sold price: £120000 Would you recommend?: No
Postcode: le13
Branch: Melton Mowbray, 34 Market Place,
Sales (as a Vendor)
Sold price: £120000 Postcode: le13
5people found this helpful
Totally feel sick and physically drained from how rude they are.
During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point ... read full review
View all comments
(3)
I have heard a lot of things about this company too, it is very sad that people get treated like this when they put their trust in them! It's a shame that Sandra hasn't changed since she worked at Connells! Hope you get everything sorted H Marshall. ...
“This agency is an absolute joke! Customer service is non-existent ......”
1 Star Review
Jun 23,2015
By: 'Sietse'
Jun 23,2015
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Rent PCM: £725 Would you recommend?: No
Postcode: LE9
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Rent PCM: £725 Postcode: LE9
4people found this helpful
This agency is an absolute joke! Customer service is non-existent and I would advise people to stay away from them as far as possible. Unfortunately I only found this website after signing the contract with them. If I would have seen the reviews on this ... read full review
“Hi there I have had two properties let through HM ......”
2 Star Review
Mar 18,2015
By: 'STEVE WILSON'
Mar 18,2015
Branch: Northampton, 3 George Row
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN5
Branch: Northampton, 3 George Row
Lettings (as a Landlord)
Postcode: NN5
1people found this helpful
Hi there I have had two properties let through HM in Northampton; property A & B.
Property A- we bought through HM with sitting tenants, they had two very active dogs. When the refit between tenants started the house stunk of dog, there was dirt and ... read full review
What agent could do to change your mind?
I don\'t know whether some of the issues are due the move to Notts Building Society or not and they need to sort out the teething problems. But even before that there were many shortcomings. I think overall there needs to be more coordination between branches and head office.
Attached Files
Comment on agent fees
I have only had a verbal breakdown of the fees-having not received the written copy. I am undecided.
“We have just bought a house via this agent. I ......”
1 Star Review
Jul 15,2014
By: 'Mrs M'
Jul 15,2014
Branch: Enderby, 2A King Street
Enderby
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: Le19
Branch: Enderby, 2A King Street
Enderby
Sales (as a Buyer)
Postcode: Le19
4people found this helpful
We have just bought a house via this agent. I am thoroughly disappointed in particular with their attitude towards us as the buyers. When there were problems highlighted in the survey they spoke to me as though it were my fault. They were so unhelpful ... read full review
View all comments
(1)
Mrs M,
I am sorry to hear that you feel disappointed with our Harrison Murray Enderby branch. We take all feedback or comments seriously and would like to take this opportunity to let you know about our internal complaints procedure which is available from within the branch. I have investigated your concerns and if you would like to call the Estate Agency Manager within the branch we can discuss this further. ...
“My daughter was about to purchase a property from HM ......”
1 Star Review
Jun 19,2014
By: 'Julie'
Jun 19,2014
Branch: Harpenden, 13 Church Green
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: AL5
Branch: Harpenden, 13 Church Green
Sales (Prospective customer)
Postcode: AL5
4people found this helpful
My daughter was about to purchase a property from HM but was told to look at the property next door which had just come back on the market and was told "it was better".This she did but I then asked her why did it ... read full review
“I was a tenant with them until March 2014 and when ......”
1 Star Review
Jun 08,2014
By: 'Manuela'
Jun 08,2014
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Rent PCM: £575 Would you recommend?: No
Postcode: LE2
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Rent PCM: £575 Postcode: LE2
0people found this helpful
I was a tenant with them until March 2014 and when I left the property they tried to make me pay for a bunch of structural problems. I had to dispute the issue with TDS, which I won but they still refuse to return the deposit, ... read full review
“After many disappointing experiences with local agents it was with ......”
5 Star Review
Apr 29,2014
By: 'Mrs F'
Apr 29,2014
Branch: Harpenden, 13 Church Green
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: AL5
Branch: Harpenden, 13 Church Green
Sales (as a Buyer)
Postcode: AL5
0people found this helpful
After many disappointing experiences with local agents it was with great pleasure we stumbled across Branka Fenton at Harrison Murray. I genuinely believe her when she says she is determined to change the negative view people can get about estate agents. Branka really listened to ... read full review
“Had a very efficient service with HM and was extremely ......”
5 Star Review
Apr 29,2014
By: 'Rebecca'
Apr 29,2014
Branch: Harpenden, 13 Church Green
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: Al5
Branch: Harpenden, 13 Church Green
Sales (as a Buyer)
Postcode: Al5
0people found this helpful
Had a very efficient service with HM and was extremely impressed with all dealings with them. Totally professional and honest service.... read full review
“Using Harrison Murray Lettings to "manage" the letting of my ......”
1 Star Review
Apr 29,2014
By: 'leicesterfan'
Apr 29,2014
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: le3
Branch: Leicester, 15 Halford Street
Lettings (as a Landlord)
Postcode: le3
3people found this helpful
Using Harrison Murray Lettings to "manage" the letting of my house has been the most miserable, tiring and worst customer experience of my life. The level of incompetency from start to finish with these people is astounding. The entire letting was mismanaged from the offset ... read full review
“We were renting a property for two and a half ......”
2 Star Review
Aug 19,2013
By: 'JJ'
Aug 19,2013
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PE14
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Postcode: PE14
2people found this helpful
We were renting a property for two and a half years and had never been late paying once. We were told out of the blue by our landlord that he may have to sell the property and that he wanted agents too come in and ... read full review
What agent could do to change your mind?
We all understand a contract. But as a tenant that has paid rent on time without fail and maintained the property too a good standard they could have had the decency to let us out of the last two weeks of notice. They were quick enough with the excuses for cheating us out of a whole weeks notice. I wouldn\'t deal with this company. This is our lives they are messing with.
“I have heard so many bad reviews about the staff ......”
1 Star Review
Aug 13,2013
By: 'Jane'
Aug 13,2013
Branch: Harpenden, 13 Church Green
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: al5
Branch: Harpenden, 13 Church Green
Sales (as a Vendor)
Postcode: al5
4people found this helpful
I have heard so many bad reviews about the staff at both this branch and the St. Albans branch from local people I have spoken to. I have even been told that one agent has the reputation as being the most dishonest agent in Harpenden!
... read full review
“Harrison Murray have no idea of the concept of service ......”
1 Star Review
Mar 20,2013
By: 'Very Very Very Unhappy'
Mar 20,2013
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NN1
Branch: Leicester, 15 Halford Street
Lettings (as a Landlord)
Postcode: NN1
2people found this helpful
Harrison Murray have no idea of the concept of service let alone the ability to deliver it.
They say they fully checked the tenant but he turned out to be self employed and only paid the rent on time ONCE in six months. They allowed ... read full review
“Terrible, organised viewing , never showed up, then arranged 2nd viewing ......”
1 Star Review
Feb 18,2013
By: 'systonprospectivetennant'
Feb 18,2013
Branch: Syston, 10 High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: le7
Branch: Syston, 10 High Street
Lettings (Prospective customer)
Postcode: le7
0people found this helpful
Terrible, organised viewing , never showed up, then arranged 2nd viewing and they never showed up again after promising me otherwise. Cant believe they ever let properties with this attitude and I just wish I could let the landlord know as this has property has been ... read full review
What agent could do to change your mind?
actually turn up when you book a viewing!!! and then not lie and say they have called you when they havnt!!
Really useless from start to finish really. The financial advisor assumed I didn\'t know anything and wouldn\'t answer direct questions that other financial advisors did straight away. I gave up on him when after 2 face to face meetings he still wouldn\'t tell ... read full review
What agent could do to change your mind?
Agents and financial advisers need to be honest and straight with people. These were not.
“Terrible service. All nods and smiles when they need something. ......”
1 Star Review
Oct 27,2012
By: 'Mick'
Oct 27,2012
Branch: Northampton, 3 George Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Northampton, 3 George Row
Lettings (as a Tenant)
Postcode:
1people found this helpful
Terrible service. All nods and smiles when they need something. If you have a problem expect a 6 month lead time. I had a 1 year old child and they took ages to sort the boiler out in the middle of winter. Rude, arrogant and treat you ... read full review
“I would never recomend this agency to anyone. There are ......”
1 Star Review
Mar 24,2012
By: 'Dissapointed'
Mar 24,2012
Branch: Leicester, 15 Halford Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Leicester, 15 Halford Street
Lettings (as a Tenant)
Postcode:
8people found this helpful
I would never recomend this agency to anyone. There are never there when you need them and always behind your feet when they need something from you.
They were talking to me one things in person and writing completely the opposite!
I am so dissapointed ... read full review