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Harrison Murray

28 reviews
  • 1.9 /5 rating
  • 21% recommend
  • 22% fee satisfaction
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If you have a property to sell we can advise you on how much it is worth. The service is FREE and you won't be tied to us to sell your property but it will help you have an idea of how much you can af Read full description...If you have a property to sell we can advise you on how much it is worth. The service is FREE and you won't be tied to us to sell your property but it will help you have an idea of how much you can afford when searching for a new property.
 
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Not a transparent agent

Nov 24,2015
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Nov 24,2015
2 people found
this helpful
I am 32 year old, employed woman, living on my own and had taken the property on for 6 months pending the purchase of my own house. Lets put it this way, if I ran my department like this I would have lost my job 100 times over - the worst letting agent I have ever had the displeasure of dealing with. I was lucky that I had a brilliant landlord whom I ended up contacting directly! I would like to take the opportunity to highlight what a disappointing service Harrison Murray and their mainte...
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What agent could do to change your mind?
Remove themselves from the letting market entirely pending a complete shake up of their staff and service levels - a new maintenance department ( i'm not sure if this is outsourced but they are horrendous) and perhaps an education on how to treat their clients?
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Oct 01,2015
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Oct 01,2015
2 people found
this helpful
Harrison Murray is a joke. When we first rented our property last year, they said that the place was cleaned. Particularly the stove. That was false, the stove was caked with grim and grease. We ended up purchasing an oven of our own, because we refused to use that nasty thing they left us. Not to mention, the place has a multitude of issues (even to this day). Botched jobs from the builders they bring in. That's if the builders even show up at all. We needed our bath tub replaced, as, I had a s...
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What agent could do to change your mind?
Answer their phones, hire competent staff and competent builders, and get repairs done quickly and properly when tenants need them. Communicate with your builders and inspectors, and stop giving people the run around.
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Jul 22,2015
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Jul 22,2015
2 people found
this helpful
HarrisonMurray now use a voicemail system to stop the caller from speaking to anyone directly. You have to wait for them to call you-sometimes it can be several HOURS. This is a long time for a yes or no answer to a simple question. THIS SERVICE IS RUBBISH. Yes there are individual staff members who do their best but the system holds them back and of course they get the flack from the irate caller. They were okay when they had an office in Northampton then they centralised to Leicester and ...
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What agent could do to change your mind?
They need to get back to basics. Do away with the voicemail system and employ enough staff needed to do the jobs that have to be done. If a landlord or tenant are calling HM its because they need to talk to someone, not just for laughs. The management are poking fun at landlords and tenants alike.
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Jun 24,2015
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Jun 24,2015
2 people found
this helpful
Totally feel sick and physically drained from how rude they are. During the Sale of my flat Sandra argued with me saying I'm biting of my nose to spite my face if I didnt accept the low offer the buyer had offered. At this point I pointed out that she was being rude to me on the phone. I asked to speak to the manager mike ford who never called me. Then when me and my partner went to see the mortgage advisor which is in the Harrison and Murray branch , we could loudly hear the staff in the sta...
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By: Me!
Jul 09, 2015
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I have heard a lot of things about this company too, it is very sad that people get treated like this when they put their trust in them! It's a shame that Sandra hasn't changed since she worked at Connells! Hope you get everything sorted H Marshall.....
Jun 23,2015
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Jun 23,2015
1 people found
this helpful
This agency is an absolute joke! Customer service is non-existent and I would advise people to stay away from them as far as possible. Unfortunately I only found this website after signing the contract with them. If I would have seen the reviews on this website prior to signing the contract I would have run away as fast as possible in the opposite direction! Terrible experience so far... About two months ago my girlfriend and my 2 year old and myself started renting a house through HM Lettings...
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Mar 18,2015
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Mar 18,2015
0 people found
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Hi there I have had two properties let through HM in Northampton; property A & B. Property A- we bought through HM with sitting tenants, they had two very active dogs. When the refit between tenants started the house stunk of dog, there was dirt and filth everywhere. However, the inspection reports said the house was clean, tidy and well looked after. Some of the reports were verbatim copies off the computer. I must add I got back my deposit in full but HM had not done the job they were...
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What agent could do to change your mind?
I don\'t know whether some of the issues are due the move to Notts Building Society or not and they need to sort out the teething problems. But even before that there were many shortcomings. I think overall there needs to be more coordination between branches and head office.
Comment on agent fees
I have only had a verbal breakdown of the fees-having not received the written copy. I am undecided.
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Jul 15,2014
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Jul 15,2014
2 people found
this helpful
We have just bought a house via this agent. I am thoroughly disappointed in particular with their attitude towards us as the buyers. When there were problems highlighted in the survey they spoke to me as though it were my fault. They were so unhelpful and I could practically hear them shrugging down the phone when we discovered that although they had signed the keys over to us, the previous owner had not moved out. Would not recommend using them and will certainly avoid in the future....
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By: HM Enderby
Jul 17, 2014
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Mrs M, I am sorry to hear that you feel disappointed with our Harrison Murray Enderby branch. We take all feedback or comments seriously and would like to take this opportunity to let you know about our internal complaints procedure which is available from within the branch. I have investigated your concerns and if you would like to call the Estate Agency Manager within the branch we can discuss this further.....
Jun 19,2014
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Jun 19,2014
3 people found
this helpful
My daughter was about to purchase a property from HM but was told to look at the property next door which had just come back on the market and was told "it was better".This she did but I then asked her why did it come back on the market. She was repeatedly lied to by both agents in the office but finally got to the bottom of it, it had structural problems. She will not now be dealing with this company as they are Very Unprofessional. The house is still on the market she was going to bu...
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Jun 08,2014
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Jun 08,2014
0 people found
this helpful
I was a tenant with them until March 2014 and when I left the property they tried to make me pay for a bunch of structural problems. I had to dispute the issue with TDS, which I won but they still refuse to return the deposit, leaving me no option than take further legal action....
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Apr 29,2014
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Apr 29,2014
0 people found
this helpful
After many disappointing experiences with local agents it was with great pleasure we stumbled across Branka Fenton at Harrison Murray. I genuinely believe her when she says she is determined to change the negative view people can get about estate agents. Branka really listened to our needs as first time buyers, and I believe throughout the process acted in our best interests. From offer to completion within 6 weeks, with the help of this agency. Would happily use them again in fact they are ...
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Apr 29,2014
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Apr 29,2014
0 people found
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Had a very efficient service with HM and was extremely impressed with all dealings with them. Totally professional and honest service....
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Apr 29,2014
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Apr 29,2014
2 people found
this helpful
Using Harrison Murray Lettings to "manage" the letting of my house has been the most miserable, tiring and worst customer experience of my life. The level of incompetency from start to finish with these people is astounding. The entire letting was mismanaged from the offset with incorrect advertising of the property, witholding payment of rent and deduction from rent of unauthorised repairs and equipment bought for the tenant without our knowledge or any communication on their behalf. ...
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Aug 19,2013
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Aug 19,2013
1 people found
this helpful
We were renting a property for two and a half years and had never been late paying once. We were told out of the blue by our landlord that he may have to sell the property and that he wanted agents too come in and value the place. He said he would let us know ASAP if he decided too go ahead with the sale. On the 31st july we received eight weeks notice too quit. The letter was dated 24th July, it was not sent registered. When I questioned why I had lost a week I was basically refered back too...
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What agent could do to change your mind?
We all understand a contract. But as a tenant that has paid rent on time without fail and maintained the property too a good standard they could have had the decency to let us out of the last two weeks of notice. They were quick enough with the excuses for cheating us out of a whole weeks notice. I wouldn\'t deal with this company. This is our lives they are messing with.
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Aug 13,2013
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Aug 13,2013
3 people found
this helpful
I have heard so many bad reviews about the staff at both this branch and the St. Albans branch from local people I have spoken to. I have even been told that one agent has the reputation as being the most dishonest agent in Harpenden! Sadly this was also my experience. HM manipulate transactions to suit themselves. They are arrogant, bullying and worse of all, liars and this came throught time and time again when using them. I caught them out numerous times during our transaction. I was disgu...
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Mar 20,2013
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Mar 20,2013
2 people found
this helpful
Harrison Murray have no idea of the concept of service let alone the ability to deliver it. They say they fully checked the tenant but he turned out to be self employed and only paid the rent on time ONCE in six months. They allowed him to pay by debit/credit card and the funds were never received via a standing order from a bank as per the agreement. HM failed to call back when they promised, supplied paper work late and generally had a "you\'re a landlord, you can afford it" attitud...
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Feb 18,2013
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Feb 18,2013
0 people found
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Terrible, organised viewing , never showed up, then arranged 2nd viewing and they never showed up again after promising me otherwise. Cant believe they ever let properties with this attitude and I just wish I could let the landlord know as this has property has been on the market a while and it doesn\'t take much to sum up why....
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What agent could do to change your mind?
actually turn up when you book a viewing!!! and then not lie and say they have called you when they havnt!!
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Feb 12,2013
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Feb 12,2013
1 people found
this helpful
Really useless from start to finish really. The financial advisor assumed I didn\'t know anything and wouldn\'t answer direct questions that other financial advisors did straight away. I gave up on him when after 2 face to face meetings he still wouldn\'t tell me any possible interest rates! I get the feeling he\'d take advantage of a first time buyer or anyone without much experience of buying a house. The advisers were ok before I bought the house (overly friendly if anything), but when I move...
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What agent could do to change your mind?
Agents and financial advisers need to be honest and straight with people. These were not.
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Oct 27,2012
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Oct 27,2012
0 people found
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Terrible service. All nods and smiles when they need something. If you have a problem expect a 6 month lead time. I had a 1 year old child and they took ages to sort the boiler out in the middle of winter. Rude, arrogant and treat you like dirt. They came around supposedly to take photos of a problem i reported.. so they could get this fixed. next minute those photos are on right move and they are telling me the land lord has decided to sell up. Don\'t trust this agency. Very unprofessional and...
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Mar 24,2012
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Mar 24,2012
8 people found
this helpful
I would never recomend this agency to anyone. There are never there when you need them and always behind your feet when they need something from you. They were talking to me one things in person and writing completely the opposite! I am so dissapointed and I am hoping that I will never cross paths with Harrison Muray....
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Feb 09,2012
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Feb 09,2012
3 people found
this helpful
My neighbour decided to go on the market with Harrison Murray, which is fair enough. However I noticed that when they took a photo of my neighbour's house my house was also in the picture. I requested to the Enderby branch that they take my house out of the photo and noticed an hour later that they changed the picture to one of the lounge. Great, thanks. But two days later I noticed that my house was back up on the internet. I was furious and contacted their head office. 24 hours later I had a l...
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What agent could do to change your mind?
They could have been open and helpful- not downright rude and abusive to us
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Dec 16,2011
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Dec 16,2011
7 people found
this helpful
Harrison Murray made me feel like I would have got a much better service out of them, had we used the products and services that they were trying to sell. As a result of not using any services provided by them, we felt like we received a second rate service by being deliberately messed around. The lies were getting ridicules to the point I no longer wanted to waste my time talking or having any further communication with them. They were more concerned with Messing us around and being Ge...
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What agent could do to change your mind?
Been more honest rather than lying about pretty much everything.
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Sep 18,2010
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Sep 18,2010
2 people found
this helpful
Short, rude, pushy to say the least. Poor product knowledge. Also heard from other people they don't care about customers once on the books!...
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Jul 08,2010
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Jul 08,2010
3 people found
this helpful
I wish to say what a pleasure it was to deal with both Ian and Jane for my first purchase through them. Ian was very professional and prompt in dealing with my enquires and went out of his way to help me. It is good to have someone who is diplomatic and understanding of my needs as a landlord when I could not complete the purchase in time where Ian found a way to get my tenants housed. Thank toy Ian and Jane. I am purchasing my second property now through Ian and the service is once again excell...
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Dec 23,2009
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Dec 23,2009
0 people found
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Exceptional service throughout...
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Aug 22,2009
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Aug 22,2009
0 people found
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At the time we where in a hurry to move as it was close to Christmas. Sarah in Chatteris branch was so helpful and couldnt do enough for us. Now we are selling the property and I'm sure she will be just as obliging this time too....
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Mar 11,2009
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Mar 11,2009
0 people found
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I have found the lettings department of Harrison Murray in recent months to be helpful, friendly and definitely professional. I moved into a property with them in February and they could not do enough for me and my son - we had to move quickly away from recent troubles and i was in within a week and the property is lovely....
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Dec 17,2008
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Dec 17,2008
3 people found
this helpful
terrible. stay clear!!!!!!!!!!!!...
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May 14,2007
Minithumbdown
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May 14,2007
6 people found
this helpful
Unfortunately very agressive and unhelpful....
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By: Agentsliketofobboff
Nov 10, 2011
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Much Better now??? Really? So far I am not at all impressed with the Northampton branch, East Hunsbury branch to be more specific. If you guy's don't pull your finger out soon, I will be delighted to put my experience on here.....



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Awards won by Harrison Murray

Individual Branch Awards

Firm rankings


Overall

View All 29 Branches


Harrison Murray - Ashbourne, Ashbourne, DE6
Ashbourne
12 Market Place, Ashbourne DE6 1ES
(0)
Harrison Murray - Lutterworth, Lutterworth, LE17
Lutterworth
6 Church Street, Lutterworth LE17 4AW
(0)
Harrison Murray - Melton Mowbray, Melton Mowbray, LE13
Melton Mowbray
34 Market Place,, Melton Mowbray LE13 1XD
(1)
show all branches (29)
Harrison Murray - Leicester, LE1
Office 1
7-9 Halford Street, Leicester LE1 1JA
(0)
Harrison Murray - Enderby, Leicester, LE19
Office 1
2A King Street, Leicester LE19 4NT
(0)
Harrison Murray - Groby, Leicester, LE6
Office 1
11 Ratby Road Groby, Leicester LE6 0GF
(0)
Harrison Murray - Rothley, Leicester, LE7
Office 1
15 Woodgate, Leicester LE7 7LL
(0)
Harrison Murray - Northampton, NN1
Office 1
3 George Row, Northampton NN1 1DF
(3)
Harrison Murray - Luton, LU2
Office 10
Bushmead Shopping Centre Hancock Drive, Luton LU2 7SF
(0)
Harrison Murray - Bedford, MK40
Office 11
48 Allhallows, Bedford MK40 1LN
(0)
Harrison Murray - Milton Keynes, MK9
Office 12
Sovereign Court 209 Witan Gate East, Milton Keynes MK9 2HP
(0)
Harrison Murray - Harpenden, AL5
Office 13
13 Church Green, Harpenden AL5 2TW
(4)
Harrison Murray - Rickmansworth, WD3
Office 14
1-3 Station Road, Rickmansworth WD3 1QP
(0)
Harrison Murray - St Albans, AL1
Office 15
4 St Peters Street, St Albans AL1 3LF
(0)
Harrison Murray - Leicester, LE1
Office 16
15 Halford Street, Leicester LE1 1JA
(8)
Harrison Murray - Leicester, LE3
Office 17
233 Hinckley Road, Leicester LE3 0TG
(1)
Harrison Murray - Syston, LE7
Office 18
10 High Street, Syston LE7 1GP
(1)
Harrison Murray - Wigston, LE18
Office 19
49 Leicester Road, Wigston LE18 1NR
(0)
Harrison Murray - East Hunsbury, Northampton, NN4
Office 2
Unit 1 Butts Road, Northampton NN4 0UE
(2)
Harrison Murray - Market Harborough, LE16
Office 20
45 High Street, Market Harborough LE167AA
(0)
Harrison Murray - Duston, Northampton, NN5
Office 3
49 Bordeaux Close, Northampton NN5 6YR
(0)
Harrison Murray - Abington, Northampton, NN1
Office 4
194-196 Wellingborough Road , Northampton NN1 4EB
(1)
Harrison Murray - Enderby, L
Office 5
2A King Street Enderby, Enderby LE19
(2)
Harrison Murray - Wisbech, PE13
Office 6
9-10 Bridge Street, Wisbech PE13 1AE
(0)
Harrison Murray - March, PE15
Office 7
Hill House Market Place, March PE15 9JF
(0)
Harrison Murray - Chatteris, PE16
Office 8
46 High Street, Chatteris PE16 6BH
(0)
Harrison Murray - Luton, LU1
Office 9
5 Upper George Street, Luton LU1 2QX
(0)
Harrison Murray - office-21, March, PE15
office-21
39 Broad Street, March PE15 8TP
(0)
Harrison Murray - office-22, Northampton, NN4
office-22
1 Butts Road, Northampton NN4 0UE
(0)

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