• Rachel Erridge
    Rachel Erridge
  • Emma Gretton
    Emma Gretton
  • Hannah Atkinson
    Hannah Atkinson
  • Reece Gathern
    Reece Gathern
  • Kate Plows
    Kate Plows
  • Mark Harrington
    Mark Harrington
Harringtons are now one of the only agents in Brighton and Hove who only specialise in lettings. We do lettings only because it is what we are good at. Why use any other company who don't specialise in this area! Our only focus is to let your property and provide you and your tenant with a totally transparent, expert and quality service! It is what we are good at and what we have been doing since 1993.

Lettings has been one of the safest and best performing investments as well as combining
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Harringtons Lettings

109 Western Road
Hove
Brighton and Hove
BN3 1FA
01273 724000

Nov 22,2014
Minithumbup
Rachel Erridge
By: 'Ffc10'
Nov 22,2014
0 people found
this helpful
Harringtons Lettings helped me from the very begining of my property search and found me the perfect flat. They have since been on hand to provide me with the support I have needed, for instance shortly after I moved in I had an issue with ...
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Was this helpful? Yes
Nov 20,2014
Minithumbup
Rachel Erridge
By: 'Ella'
Nov 20,2014
0 people found
this helpful
Ever since my first dealings with Harrington Lettings they have been nothing short of brilliant. They have obviously put a lot of thought into how a good letting agent should operate and it has made for smooth dealings. My contact, Rachel in the property management ...
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Was this helpful? Yes
Nov 13,2014
Minithumbup
Rachel Erridge
By: 'Jamie carter'
Nov 13,2014
0 people found
this helpful
My girlfriend and i were very impressed by the service provided by harringtons lettings. Rachel was extremely helpful through out the whole process, being new to this we were even more grateful for the straight forward approach....
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Was this helpful? Yes
Nov 13,2014
Minithumbup
By: 'Rsmith'
Nov 13,2014
0 people found
this helpful
I've dealt with Jade on a number of occasions and each time I've been really pleased with her professionalism and customer service, I've gone to her with a few issues as a tenant and she's handled them quickly and efficiently and has never made anything ...
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Comment on agent fees
I\'ve used a couple of lettings agents in the past and Harringonts fees seem pretty reasonable in comparison to some others
Was this helpful? Yes
Nov 12,2014
Minithumbup
Rachel Erridge
By: 'Megan Thomas'
Nov 12,2014
0 people found
this helpful
I would recommend Harringtons Lettings to anybody thinking about letting a property in Brighton & Hove. Throughout the whole process I have been very impressed with the honesty & integrity by all staff. I would like to compliment Rachel in particular for her professionalism. I ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'kate'
Nov 11,2014
0 people found
this helpful
I have been a tenant for over two years and have experienced nothing but good things with Harringtons. As soon as an issue arises (eg broken toilet flush) I contact Rachel who is one of the administrators who always deals with my issue immediately. Everyone ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
By: 'kirsty'
Nov 11,2014
0 people found
this helpful
Had nothing but a great 5* service. Rachel has always gone out of her way to help with anything. Wouldn't use anyone else, would definitely recommend Harringtons lettings as the best lettings agent in Brighton!...
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Was this helpful? Yes
Nov 11,2014
Minithumbdown
Rachel Erridge
By: 'julie'
Nov 11,2014
0 people found
this helpful
Great experience with Rachel at harringtons. The process from viewing to moving couldn't have gone any smoother. They were very quick to organise relevant paperwork and were always just a call or email away. Would happily recommend Harrington lettings....
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Nicole Taylor'
Nov 11,2014
0 people found
this helpful
I have rented from Harringtons Lettings for nearly a year and I am very happy with their service. Whenever I have had a problem, Rachel is always very quick to resolve it. I have never had a problem with Harringtons and I would highly recommend ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Sophie Barton'
Nov 11,2014
0 people found
this helpful
I have rented from Harringtons lettings for 6 months and I am very happy the service I have received. Rachel and Jade have been dedicated from day one and always dealt with our questions and queries with accuracy and promptness. We always receive a timely response ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Melissa Thomason'
Nov 11,2014
0 people found
this helpful
Rachel was extremely helpful in facilitating my issue and took it upon herself to get the issue resolved. She hadn't been part of the prior discussion however, she still took on the issue as hers. I would like to thank her for her genuine care ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Georgina'
Nov 11,2014
0 people found
this helpful
I have been with Harringtons Lettings for four years now and I have always contacted Rachel with any queries or issues that may arise. Since living at the property, we have had regular inspections to ensure any maintenance issues are picked up and improvements can ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Helena Gann'
Nov 11,2014
0 people found
this helpful
Rachel has been very helpful and is always professional and courteous in my dealings with her. She was particularly supportive when I had problems with my bank, she dealt with the situation with understanding and cooperation. She was also very quick to sort out a ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'sh163'
Nov 11,2014
0 people found
this helpful
Very professional and prompt service by Harringtons. Extremely friendly and efficient staff. Dealt with Rachel regarding a couple of minor repairs which were quickly sorted with no fuss. Contracts done very easily. Very satisfied. Would recommend to anyone looking for a property in Brighton....
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Jenna Taylo'
Nov 11,2014
0 people found
this helpful
Rachel always responds very promptly to any maintenance problems, the team are extremely easy to deal with on the phone and in person. Their contractors were fast, tidy and professional....
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Rachel Erridge
By: 'Rebecca West'
Nov 11,2014
0 people found
this helpful
I liasied mostly with Rachel and found her to be exceptionally dedicated and consistently going the extra mile for us whenever it was required. We found that the personalised approach compared to some of the bigger letting agents suited our needs perfectly and made for ...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
By: 'killjoy'
Nov 11,2014
0 people found
this helpful
I rent through Harringtons Lettings as a student as after a search i found out they are the no1 student lettings company. The process was fast and once a property was found Jade dealt with all of the paperwork and i soon moved in. Unfortunately ...
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Was this helpful? Yes
Nov 10,2014
Minithumbup
Rachel Erridge
By: 'Katie Harrison'
Nov 10,2014
0 people found
this helpful
I have been in contact with Rachel regarding an issue at our property. I have received a timely response to my query which has been very much appreciated. This is what good service is all about. It is important for tenants to know that the ...
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Was this helpful? Yes
Sep 18,2014
Minithumbup
By: 'RobPrickard'
Sep 18,2014
0 people found
this helpful
Very Helpful. We were struggling to find other people to rent with an they helped us so much! They put us in contact with other people looking in the same situation and Aston took us to see 3 p;properties of which one we really liked. ...
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Comment on agent fees
Cheap compared to others
Was this helpful? Yes
By: Aston
Oct 27, 2014
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Hi Rob, Thanks for your feedback, glad it all worked out for you in the end. Harringtons ...
Sep 17,2014
Minithumbdown
By: 'starlitdarkness'
Sep 17,2014
4 people found
this helpful
I honestly think that Basil Fawlty could run a lettings agency in a more professional and organised manner than this thoroughly incompetent company. I am relieved to have finished dealing with them after a year of consistently unprofessional service. This is a company which are ...
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What agent could do to change your mind?
Learn some professionalism!
Attached Files
Was this helpful? Yes
By: Harringtons
Oct 27, 2014
View all comments (1)
Hi Γ’β‚¬ΛœStarlight DarknessÒ€ℒ. Im sorry to hear of your negative review. We have a company policy to give all tenants 24 hoursÒ€ℒ notice, unfortunately we kept finding in your case that every time we called we got voicemails so we just left voicemails 24 hours before. In terms of the phone call regarding the arrears we did have a couple of occasions where the reference we initially gave you was not put on the payment so we take hundreds of rent on the 1st of every month and witho ...
Jun 16,2014
Minithumbdown
By: 'unhappy beyond belief'
Jun 16,2014
4 people found
this helpful
this is a very strong warning. do not use this company, everything in the previous posts ( the negatives which you see far outweigh the 'positives' which seem a little false to me everything negative is true and i have experienced my own version of most ...
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Was this helpful? Yes
By: Harringtons
Oct 27, 2014
View all comments (1)
Hi, im sorry to hear of your bad experience. I think we need to be clear, there are no employers above everyone in the front office, and it is all run by a branch manager and administration manager who sit at the front of our office. So if you had a positive experience with them then hopefully it should be okay. Unfortunately you chose who to live with in the house not us and the landlords are responsible for buildings and landlords insurance but all tenants are responsible for contents insura ...
Apr 10,2014
Minithumbup
By: 'L White'
Apr 10,2014
0 people found
this helpful
I have used numerous lettings agents and Harringtons have been the best so far. From when I first enquired about the property to moving in they were really friendly, helpful and efficient. I enquired about the property online in the evening and received a call ...
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Was this helpful? Yes
By: Harringtons
Oct 27, 2014
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Hi Lily, thanks for your positive feedback, it is much appreciated. Regards Harringtons ...
Feb 14,2014
Minithumbup
By: 'Dan'
Feb 14,2014
0 people found
this helpful
I used Harringtons lettings to find tenants for my student property. Very easy, hassle free process! If I had the money to buy another property I\'d certainly use them again!...
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Was this helpful? Yes
Feb 05,2014
Minithumbdown
By: 'BrightonHoveRental'
Feb 05,2014
6 people found
this helpful
Having dealt with numerous letting agents through my time in Brighton & Hove, Harringtons Lettings succeeded in becoming the most unprofessional and incompetent agency I have managed to come across. To begin with, after experiencing numerous problems with the property upon moving in, including rot ...
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Was this helpful? Yes
Feb 05,2014
Minithumbdown
By: 'Lawrence Friend'
Feb 05,2014
8 people found
this helpful
Absolutely appalling! We decided to end our tenancy 5 months early due to being fed up of dealing with incompetent staff at Harringtons. As the tenancy agreement had no \'get out\' clause we had to pay £300 for the privilege, to which Harringtons referred to ...
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Was this helpful? Yes
Dec 12,2013
Minithumbup
By: 'landlord123'
Dec 12,2013
0 people found
this helpful
I recently used Harringtons Lettings to let my property, I joined Harringtons over a year ago as an introduction Landlord as I wanted to try them out before asking them to manage my property. Its always difficult to choose the right agency so I was ...
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Was this helpful? Yes
Sep 16,2013
Minithumbdown
By: 'Rudie Danso'
Sep 16,2013
3 people found
this helpful
Initially a group of us arranged a house viewing, we wre then taken to a house which wasn\'t in very good condition. It was a 4 bedroom house and we were told by Aston that it would be converted into a 5 bedroom, with the kitchen ...
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What agent could do to change your mind?
Treated us with respect and not tried to deceive us.
Attached Files
Was this helpful? Yes
By: Harry
Dec 12, 2013
View all comments (1)
Hi Rudie, Thanks for your review. I am sorry to hear you did not have the greatest experience, I think there was a severe lack of communication between everyone including us and we were speaking to everyone individually trying to get to the bottom of the situation. We had to wait 3 weeks to get a move-in date from your guys which changed regularly and because we didn't manage the property we could only tell you what works the landlord have told us were being done. I do apologise for this as mayb ...
Aug 15,2013
Minithumbdown
By: 'Agent Reviewer'
Aug 15,2013
7 people found
this helpful
Harringtons appear to have a problem in dealing with both tenants and landlords: they are no longer customers but simple cash providers. If you are aware of this, you will avoid surprises, upset stomachs and possibly even headaches. But you would be a rare person. ...
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What agent could do to change your mind?
Take a course in customer service
Attached Files
Was this helpful? Yes
Aug 08,2013
Minithumbdown
By: 'Unhappy tenant'
Aug 08,2013
4 people found
this helpful
Harringtons Lettings agents are truly the worst lettings agent imaginable. Why? -On moving into the property, we find it dirty, smelly and damp. The bathroom walls/ceiling Β were covered in mold, the wall so sodden that the tiles were falling off. The carpets were covered ...
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Was this helpful? Yes
By: unknown
Dec 12, 2013
View all comments (1)
Its great to see that you got your deposit back after having such a bad experience, but reading this I think its important that a few things are pointed out: 1) The stains surely would have been there when you looked at the flat.... so why take it? Or why didnt you make a request for the landlord to get them done before you moved in. That goes for any agent you use. 2) external building work doesn't reflect on how the agents treated you, its not their responsibility to ask all your neighbo ...
Jul 17,2013
Minithumbdown
By: 'sharon'
Jul 17,2013
2 people found
this helpful
I have been asked if I would like to write a review for Harringtons..............well where shall I start..I previously rented this same property through Leaders for over 7 years, they were excellent in every way. Then along came Harringtons, I found KIM to be ...
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What agent could do to change your mind?
if KIM actually took the time to be pleasant and listen to tenants then maybe Harringtons might be a half decent agent. Kim makes you feel as if you are stupid and are not worthy of her time. Her telephone manner leaves a lot to be desired, I think she needs to take a leaf out of Jades book. Sorry if this sounds harsh, I was asked if I would give a review and the only reason I have done so is because Jade and the house inspection lady do such an excellent job.
Attached Files
Was this helpful? Yes
Areas covered
  • BN1
  • BN2
  • BN3
  • BN42
  • BN43
  • BN10
  • BN9
  • BN14

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
52 2 169 17 0 0 1 0 3 1

Agent Fees

Important information about our fees:
Administration Fee - Β£240 per tenant (due when securing the property)
Deposit - One month`s rent. (due two weeks prior to the moving date)
There will no other fees before moving in unless stated otherwise. All tenants are required to provide a UK homeowner guarantor of which will be on a jointly and severally liable basis in the instance there are multiple tenants.
For any tenants who are not able to provide a guarantor there may be the option to pay the rent in advance for the entire term of the contract however this will be at the landlords' discretion and a three month deposit will also be required.
Last updated at 9:43 AM 21/12/2016 by allAgents

Complaints Procedure

OUR COMPLAINTS PROCEDURE

Stage 1

In most cases we try to resolve your complaint immediately. Where it is possible to resolve your complaint within five working days, we will let you know what we can do by communicating with you by way of email or in writing. If it is not possible to resolve your complaint within five working days we will automatically escalate the complaint to stage 2.

If you are not happy with the way we have dealt with your complaint at Stage 1, you have ten working days to request that we progress the matter to stage 2 of our complaints procedure. You will need to tell us what you are unhappy about and why what we have done has not solved the problem. This request has to be in writing.

Stage 2

Once your complaint has progressed to stage 2, you will receive an acknowledgement within three working days of us receiving the complaint. We may contact you to make sure that we have all the facts so that we can fully investigate the problem.

A team leader will fully investigate your complaint and will reply to you within ten working days. If we are unable to complete this investigation within ten working days we will write to you and tell you why and set a final date for completing our investigation.

Stage 3

Once you have received a reply, if you feel that we have not dealt with your complaint satisfactorily, you need to tell us within ten working days. You will need to tell us why you remain dissatisfied and what further action you would like us to take. We will consider this information and escalate your complaint if appropriate.

A Branch Manager from Harringtons will then review your case. You will receive an acknowledgement within five working days of us receiving your complaint. A full reply will be sent to you within fifteen working days. If we are unable to complete this investigation within the fifteen working days we will write to you and tell you why and set a final date for completing our investigation.

Stage 4 Ҁ“ The Appeal

If you are unhappy with the way your complaint has been dealt with by the Branch Manager, you can ask for the complaint to be referred to Mark Harrington the owner of Harringtons Lettings. You should do this within ten working days of receiving the response from our Branch Manager. You will need to tell him why you remain dissatisfied and what further action you would like him to take. Your complaint will then be referred to Mark Harrington.

When your case is considered, you will be entitled to make all representations in writing to include all facts. You will then receive a final decision within ten working days. If you are still unhappy with the decision made by Mark Harrington then you are entitled to refer the matter to the Property Redress Scheme. Their details can be found at www.theprs.co.uk.

Please note our email is as follows:-

Administration Ҁ“ admin@harringtonslettings.co.uk
Last updated at 9:43 AM 21/12/2016 by allAgents

Awards won by Harringtons Lettings

Individual Branch Awards

Hove, BN3

Rachel Erridge Rachel Erridge
Administration Manager
194 reviews

About Rachel Rachel is the senior administrative assistant of Harrington's Lettings and deals with the day to day management of all of our properties. She has years of administration experience having previously w View full profile
Emma Gretton Emma Gretton
Lettings Manager
161 reviews

About Emma Emma has been an integral part of Harrington's and has been quickly promoted through the ranks to the manager of the business. Emma is consistently trained by the owner Mark Harrington on a day by day View full profile
Hannah Atkinson Hannah Atkinson
Administration Assistant
11 reviews

About Hannah Hannah has a history of administration and is now becoming an important part of Harrington's team. She previously worked for a Property Management Company and is now supporting the Administration Dep View full profile
Reece Gathern Reece Gathern
Lettings Negotiator
13 reviews

About Reece Reece has recently joined us and is already proving to be a vital member of our team! With previous lettings experience Reece has a wealth of knowledge of the property industry and shows a keen passio View full profile
Kate Plows Kate Plows
Property Manager
9 reviews

About Kate Kate joined the Admin team at Harringtons in 2017 after working in an independent estate agents in Eastbourne as a Property Manager. Before this she worked in retail and customer care for 10 years. Ka View full profile
Mark Harrington Mark Harrington
Director
0 reviews

About Mark Mark started the business in 1993 and has dedicated his entire adult life to property. He has put a lot of time and effort into making Harringtons what it is today and particularly specialises in deal View full profile

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