Happy Lets
3.8/5, 73 reviews
71% recommended
100% lettings valuation accuracy
77% lettings fee satisfaction
We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy ... show more We are committed to providing a high standard of service and management to our landlords, tenants and properties alike. This is the simple, but fundamental key to a successful let from beginning to end and is what we incorporate into our daily management service. Our mission is to create happy landlords, happy tenants and happy homes, and this philosophy is in the heart of every member of our team.
1-2-Let | Free instant Valuation

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 77% £267 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 2 42 16 0 0 0 0 1 3
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA TPOS Lettings TPOS
Latest Properties

No Properties

“Very bad ..they are very very bad and literal......”

Share on :
Dec 08,2020
Minithumbdown
By: 'kirangandhi'
Dec 08,2020
0 people found
this helpful
Very bad ..they are very very bad and literally deduct entire your deposit at the end by pointing there is a small hair in bath tub bla bla .some stupid reasons and give the flat to next tenant as it is cleaned by previous tenant...
read full review
Was this helpful? Yes
By: Kira Keaney
Dec 16, 2020
View all comments (1)
Dear Kirangandhi, we are really disappointed to read your review and just wanted to clarify this again for you. At the start of your tenancy in 2018, you agreed to an inventory that stated that the property was professionally clean and there was no sign of mould. Furthermore, you were given 7 days to make any amendments to this. It was only when we attended routine inspections did we discover mould starting to form in areas in the property and you were given advice by email on how to combat ...

“My ceiling fell through and their 'repair' was a plastic bag!...”

Share on :
Nov 04,2020
Minithumbdown
By: 'Tamara'
Nov 04,2020
1 people found
this helpful
They are super disorganised, messing me around with move in dates and the like, having to reschedule and costing us heaps. They didn't even manage to get the inspection done for my flat till after we had moved in (if they even did it - ...
read full review
Attachments

Review file
Was this helpful? Yes
By: Kira Keaney
Nov 04, 2020
View all comments (1)
We are saddened and frustrated to see that you would prefer visiting various social media websites to leave inaccurate comments instead of trying to liaise with ourselves in resolving the matter. Looking through our records, an entry date of 23/08/2019 was agreed via email on 14/08/2019 and that was the date on which you took up occupancy. An inventory was set to you on 03/09/2019 and you had seven days to make amendments which you did and seemed happy with when you returned this on 05/09 ...

“I contacted Iain regarding a property that wa......”

Share on :
Oct 22,2020
Minithumbup
By: 'Mohammed'
Oct 22,2020
0 people found
this helpful
I contacted Iain regarding a property that was up for rent. The customer service that Iain gave me was second to none. He was able to answer all the questions I had regarding the property and he stayed on the line and helped me fill ...
read full review
Was this helpful? Yes
By: Kira Keaney
Dec 16, 2020
View all comments (1)
Thank you for your kind words - Iain has also been passed these and is delighted to hear it :) ...

“I really appreciate the way team understood the urgency of ......”

Share on :
Sep 29,2020
Minithumbup
By: 'Ganesh'
Sep 29,2020
0 people found
this helpful
I really appreciate the way team understood the urgency of the repair matters reported. They made sure to keep us informed about the status of the progress being made. Also they made sure that the contractor attends the property at the said date and time ...
read full review
Was this helpful? Yes
By: Kira Keaney
Dec 16, 2020
View all comments (1)
You are more than welcome - thanks for the kinds comments! ...

“Positive Experience...”

Share on :
May 19,2020
Minithumbup
By: 'Max'
May 19,2020
0 people found
this helpful
As the first company I have ever dealt with when renting they were extremely helpful and generally very responsive! Emails were replied to quickly and issues which they could resolve without landlord input are dealt with efficiently....
read full review
Was this helpful? Yes

“Iain MacLachlan (Property Manager) and Kira K......”

Share on :
May 09,2020
Minithumbup
By: 'Simon'
May 09,2020
0 people found
this helpful
Iain MacLachlan (Property Manager) and Kira Keaney (Branch Manager) worked very hard to market our property just as the COVID-19 lockdown was coming into force. They did an excellent job in very difficult circumstances and a ever changing working environment. We are really happy with ...
read full review
Was this helpful? Yes

“The most shockingly arrogant and negligent treatment I have ever ......”

Share on :
Mar 20,2020
Minithumbdown
By: 'Foiniki'
Mar 20,2020
1 people found
this helpful
The most shockingly arrogant and negligent treatment I have ever encountered as a tenant. I moved into a one bedroom flat managed by "Happy" Lets which, as I discovered upon spending my first two nights there, was suffering from a serious case of DAMP, making ...
read full review
Was this helpful? Yes

“Poor service...”

Share on :
Mar 10,2020
Minithumbdown
By: 'Stacey'
Mar 10,2020
1 people found
this helpful
Totally disappointed with the service from this company. My daughter looking to get her 1st flat. We thought we found something suitable but happy lets dont accommodate viewings for people working full time hours as they only seem to offer office hours. How unprofessional and ...
read full review
Was this helpful? Yes

“The "Go To" Company for letting.....”

Share on :
Feb 08,2020
Minithumbup
By: 'Ray'
Feb 08,2020
0 people found
this helpful
This is a Company which is superior in every respect, from the marketing of the property through vetting of tenants to the administration of the accounts. The accounting is transparency itself and nothing, but nothing, is too much trouble. The office personnel are both friendly ...
read full review
Was this helpful? Yes
By: Kira Keaney
Feb 10, 2020
View all comments (1)
Thank you Mr Tilley for this fab review! We miss you already and you too were an absolute pleasure to deal with at all times :) ...

“Excellent work from Iain MacLachlan...”

Share on :
Nov 13,2019
Minithumbup
By: 'Nicolas'
Nov 13,2019
0 people found
this helpful
Iain MacLachlan warmly welcomed me to Happy Glasgow and facilitated my move into the property. I found the property in an exemplary state of cleanliness. Iain takes care of the maintenance of the property with a lot of reactivity and very quickly warned the repair ...
read full review
Was this helpful? Yes

“Cool friendly guy, very calm, sends emails on......”

Share on :
Nov 07,2019
Minithumbup
By: 'Konstantinos'
Nov 07,2019
0 people found
this helpful
Cool friendly guy, very calm, sends emails on time. (Any words below this line serve to reach the word count). Happy Lets...
read full review
Was this helpful? Yes

“We had the best of service from all the staff......”

Share on :
Oct 17,2019
Minithumbup
By: 'Monika'
Oct 17,2019
0 people found
this helpful
We had the best of service from all the staff at Happy Lets. They accomodated a difficult viewing time for us and the manager Iain, in particular, dealt with all enquiries and arising issues with the flat efficiently and professionally. Would recommend to anyone :)....
read full review
Was this helpful? Yes

“Professional and highly efficient service. Ma......”

Share on :
Sep 19,2019
Minithumbup
By: 'Sonia'
Sep 19,2019
0 people found
this helpful
Professional and highly efficient service. Made the move in quickly and less stressful when all the office stuff can be done online....
read full review
Was this helpful? Yes

“Great experience...”

Share on :
Sep 10,2019
Minithumbup
By: 'H&C'
Sep 10,2019
0 people found
this helpful
We had a great experience working with iain at Happy Let's. He was very attentive, at all points of the day, promptly answering any questions we had and making us feel at ease. We would definitely recommend Iain from Happy let's to anyone looking to ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes

“Totally disgusted...”

Share on :
Jun 17,2019
Minithumbdown
By: 'A'
Jun 17,2019
4 people found
this helpful
Used them before to rent a flat 6 years ago, thought I'd give them a go. Hired them to let a flat I had bought in Motherwell. Pictures appalling, said it was based in the West Side of Paisley....in the ad, come on guys stop ...
read full review
Comment on agent fees
Marketing Fees were not finalised in advance. Also all fees are plus VAT. Whereas other agencies include VAT in their fees. Something to think about.
Was this helpful? Yes

“Excellent service...”

Share on :
Jun 14,2019
Minithumbup
By: 'Bwatson'
Jun 14,2019
0 people found
this helpful
Throughout the entire process of noting interest in the flat to sorting through my work reference and gaurentour, until even after I had moved in Iain has provided great customer service and has always been extremely helpful and patient. He has truly made me feel ...
read full review
Was this helpful? Yes

“A Great Few Years...”

Share on :
Apr 16,2019
Minithumbup
By: 'MikeBlythe'
Apr 16,2019
0 people found
this helpful
My flatmate and I have enjoyed many happy and comfortable years in our property from Happy Lets. The flat is regularly checked over and the team are all incredibly lovely and supportive. We haven't had any major problems with the agency whatsoever in 3 years, and ...
read full review
Was this helpful? Yes

“Satisfied...”

Share on :
Feb 27,2019
Minithumbup
By: 'Heather'
Feb 27,2019
0 people found
this helpful
I had a fairly smooth process with happy lets. Everything was done via email/phone call and any time I had any queries Iain was quick to answer....
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“Answered all our questions regarding moving into our flat...”

Share on :
Feb 13,2019
Minithumbup
By: 'Glenn'
Feb 13,2019
0 people found
this helpful
Iain has been great! I honestly thought he was a manager when he was dealing with us. Answered every question we had...
read full review
Comment on agent fees
Agent had no fees that I’m aware of
Was this helpful? Yes

“Management of my property...”

Share on :
Jan 30,2019
Minithumbup
By: 'Mr'
Jan 30,2019
0 people found
this helpful
I have been a landlord with Happy Lets for almost 3 years since I switched from another agency who could not keep me updated on my property without constant chasing at my end. It left me feeling uneasy that I had to be one step ahead ...
read full review
Was this helpful? Yes

“Profesionales...”

Share on :
Jan 19,2019
Minithumbdown
By: 'Alobaidy'
Jan 19,2019
0 people found
this helpful
Thanks Iain for all things that you helped us with. We have received amazing professional deal in term of viewing and filling the form out and everything....
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Professional and Friendly...”

Share on :
Jan 08,2019
Minithumbup
By: 'Annoymous'
Jan 08,2019
0 people found
this helpful
Iain was professional and friendly to come into contact with. He was very helpful providing everything that I needed and his communication skills were excellent too. He was understanding and put things in place that made it easy for myself to sign the lease and ...
read full review
Was this helpful? Yes

“Great help...”

Share on :
Jan 03,2019
Minithumbup
By: 'MB'
Jan 03,2019
0 people found
this helpful
Iain has been brilliant from the start - very warm and friendly approach but always remained professional. We were in frequent contact but never felt like we were bombarded with messages. He made sure we knew what was happening at each stage of the process ...
read full review
Was this helpful? Yes

“Customer for over 10 years......”

Share on :
Nov 19,2018
Minithumbup
By: 'Pippa'
Nov 19,2018
0 people found
this helpful
We have been with Happy Lets as a landlord for over 10 years now so that is a testimonial in itself. Everything handled professionally and has been great to see the business grow and develop. They regularly take feedback on board - for example, we were ...
read full review
Comment on agent fees
Very proportionate - it costs a lot when a tenant changes but that is the same everywhere and to be expected. The vetting process is thorough which is very important.
Was this helpful? Yes

“Friendly and quick service...”

Share on :
Oct 26,2018
Minithumbup
By: 'MB'
Oct 26,2018
0 people found
this helpful
I found out I had passed the checks for a property the day before I was going on holiday. I told Amanda what my situation was and she quickly processed the paperwork so I could sign it that day. My experience so far with Happy ...
read full review
Was this helpful? Yes
By: Kira Keaney
Oct 29, 2018
View all comments (1)
Hi there, Many thanks for your kind comments which have been passed along to Amanda. Amanda shall continue to be your dedicated property manager throughout your tenancy and we have no doubt that your positive experience shall continue! Thanks again and hope you have a fab holiday! ...

“Great Service...”

Share on :
Oct 19,2018
Minithumbup
By: 'Anna'
Oct 19,2018
0 people found
this helpful
I am actually gutted I am no longer with Happy Lets. Rented the flat managed by them for the last 3 years and I had no hassle at all. They were very responsive and friendly, always great communication with plenty of notice when it came to ...
read full review
Was this helpful? Yes
By: Kira Keaney
Oct 23, 2018
View all comments (1)
Hi Anna, Thanks so much for your kind comments; you have been a tenant with us for so long now, certainly is sad that this is no longer the case. You know where we are though should you ever require our assistance. All the very best to you! :) ...

“£240 to clean an ALREADY CLEAN flat - Dreadful experience with Happy Lets - do NOT rent from them...”

Share on :
Oct 16,2018
Minithumbdown
By: 'L&S'
Oct 16,2018
3 people found
this helpful
Our "happy lets" experience was anything but "happy". It was, and continues to be, awful. Before we could sign the lease, we had to take out contents insurance from a Happylets preferred insurer. This was an extra monthly cost to us, on top of the £550/...
read full review
Was this helpful? Yes
By: UNhappy tenant
Dec 08, 2018
View all comments (2)
I am another very unhappy tenant and it is an absolute lie that Happy Lets has 'absolutely no requirement for you to take (insurance) from a preferred insurer'. Prior to signing the contract they tell you you have to buy tenants liability insurance as it is 'a requirement for your tenancy agreement'. More specifically, they have their partners from Let Alliance contact you saying:"We recently completed your references ahead of your move into your new home and they have asked us to contact you ab ...

“Professional well organised team...”

Share on :
Jun 02,2018
Minithumbup
By: 'Alasdair'
Jun 02,2018
0 people found
this helpful
I have had my property rented out with Happylets over the 2 years. Having had many agents in the past I was happy to find a team who worked well together and were able to provide a professional service....
read full review
Comment on agent fees
Agent fees were competitive
Was this helpful? Yes
By: Kira Keaney
Jun 06, 2018
View all comments (1)
Hi Alasdair, Thanks so much for your kind comments! You have been an absolute pleasure to deal with :) ...

“Unreliable...”

Share on :
May 11,2018
Minithumbdown
By: 'Disillusioned'
May 11,2018
5 people found
this helpful
Happy Lets manage(d) a property next to ours. Important mail for us had gone astray at the end of January. We contacted Happy Lets on numerous occasions in February and March 2018, and were assured by Lesley that she had visited the property on a ...
read full review
Was this helpful? Yes
By: Lesley Ann Barclay
May 15, 2018
View all comments (1)
Mr & Mrs Barclay, I am very sorry you feel that because you have been unsuccessful in claiming our landlord insurance from damage done to your property back in December and consequently you having fallen out with our landlord that you feel the need to take this out on Happy Lets even although during these times we were more than helpful to you when you are not our client.. You are saying in this that I didn't bother going up to the property to look for your mail, I can assure you I had gone ...

“£282 cleaning bill for an apartment that was clean to a ......”

Share on :
Mar 02,2018
Minithumbdown
By: '£282'
Mar 02,2018
3 people found
this helpful
£282 cleaning bill for an apartment that was clean to a high standard. Happylets will also send you emails saying you previously agreed to things that you never agreed to. Liars...
read full review
Was this helpful? Yes
By: Kira Keaney
Apr 25, 2018
View all comments (1)
Although we are again sorry to hear this and truly believe that you have the complete wrong impression of Happy Lets, we do not want to insult you by repeating the same response to your other reviews on public forums. The only thing we would like to repeat is to remind you that you have been sent our complaints procedure so that we can look into this via the appropriate method and come back to you accordingly. Many thanks. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We apologise if you have had an experience that has caused you a need to complain.
We are committed to providing a quality service and take all complaints seriously.
Should you wish to make a formal complaint, please email glasgow@happylets.co.uk for a copy of our in house complaints procedure.
We are committed to ensuring all complaints are fully and fairly addressed.
We will investigate your complaints fully and provide you with a written, formal response.
Should you remain dissatisfied, following the completion of our review, you are at liberty to refer the matter to The Property Ombudsman or ARLA.
Last updated at 3:22 PM 01/12/2017 by Kira Keaney

Awards won by Happy Lets

Individual Branch Awards

Glasgow, G3


.
As Seen On

Find the Best Agent to
Sell or Rent Your Home