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Hanover Shine Ltd

4.8/5, 125 Reviews
94% Recommended

100% letting valuation accuracy

98% letting fee satisfaction

Contact Us
Since opening in November 1998 Hanover Shine have grown to become Harrow's leading specialist Letting Agents, with a large portfolio of high quality properties ranging from studio flats to substantial family residences and a market presence second to none. We pride ourselves on our level of commitment to our cli
ents an offer a level of service and advice to ensure our portfolio of properties are effectively dealt with to guarantee maximum returns and minimum problems.
Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%98.00%£550£2,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
343785000050
Areas covered
  • HA0
  • HA1
  • HA2
  • HA3
  • HA4
  • HA5
  • HA6
  • HA7
  • HA9
  • NW9
  • WD17
  • WD18
  • WD23
  • WD3
Address

Hanover Shine Ltd
13 Northolt RoadHarrow, Middlesex
HA2 0LH
020 8422 3321

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:30 - 16:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
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I would highly recommend Kim ...

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5 Star Review
UserName

By : 'Bianca'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA1

29 Jun 2017
People found this helpful0

I would highly recommend Kim as an agent.She is very helpfull and very quick on getting back to the queries you have. Would highly recommend all the services Hanover Shine has been providing to me over the past 2yrs and looking forward to longer yrs to ... Read Full Review


Comments on Agent Fees

Good

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Hanover Shine have been ...

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5 Star Review
UserName

UserName

By : 'Omar'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : HA2

26 Jun 2017
People found this helpful0

Hanover Shine have been managing our property for a few years now. Robert and Kim in particular have been very thorough and diligent in managing all aspects of the property. I am quite busy with my day job and having this service gives me peace of mind that all aspects of managing my property are ... Read Full Review


Comments on Agent Fees

Agents fees are fair.

Comments (0)Was this helpful?:
Great customer service is ...

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5 Star Review

By : 'Keith'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : HA1

23 Jun 2017
People found this helpful0

Great customer service is something which we can't expect from everyone and it''s so rare.I would say Hollie has it all,professional,swift action and cheerful.However,I would like to thank the Hanover Shine Harrow Team for going an extra mile to help us to comfortably settled in the new ... Read Full Review


Comments on Agent Fees

Reasonable

Comments (1)Was this helpful?:

By : Robert Shine (Director)

26 Jun 2017

Thank you for taking the time to post a positive review of Hollie. Good customer service is very important to us and we love receiving positive feedback. We hope your tenancy goes well. Please do not ...


Thank you so much for such a ...

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5 Star Review
UserName

UserName

By : 'Yatin'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : HA1

23 Jun 2017
People found this helpful0

Thank you so much for such a smooth transition from the old tenants to the new ones for my flat in Harrow A fantastic job as always. You have looked after my properties in Harrow for over 10 years and I wouldn't go anywhere else. Thank ... Read Full Review


Comments on Agent Fees

Good

Comments (1)Was this helpful?:

By : Robert Shine (Director)

26 Jun 2017

Thank you Yatin so much for taking the time to post a nice review about us. You are one of our very favourite Landlords and it's really nice to know our efforts are appreciated and we promise to keep ...


I have been working with ...

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5 Star Review
UserName

By : 'Sumita'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA2

23 Jun 2017
People found this helpful0

I have been working with Robert since 2000 when i first purchased a house and then a flat from HS. In 2001 i started the rental process of my flat and have continued to work with HS ever since. Have always had a great service. In particular Robert has been really helpful and considerate when i have ... Read Full Review


Comments on Agent Fees

Reasonable in the current market.

Comments (1)Was this helpful?:

By : Robert Shine (Director)

26 Jun 2017

Thank you for your kind review Sumita. It has been a pleasure working for you for the past 17 years. Please do not hesitate to contact us again if we can ever be of further help, or if you ever need...


Excellent and very ...

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5 Star Review
UserName

UserName

By : 'panos'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA2

2 May 2017
People found this helpful0

Excellent and very professional service from Rob and the team. They found a tenant very quickly, always keep me in the loop and very responsive. Definitely the best agents i have come across over the last couple of ... Read Full Review

Comments (0)Was this helpful?:
Excellent service from ...

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5 Star Review
UserName

By : 'Nicola'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : HA1

28 Apr 2017
People found this helpful0

Excellent service from Robert. He found tenants for my new buy to let within days of the property going on the market at the full rent we were asking. He and his team quickly sorted out everything I needed from utilities certificates to furniture so that the letting was hassle free. Very ... Read Full Review


Comments on Agent Fees

Agent's fees are very reasonable

Comments (0)Was this helpful?:
Very lovely experience ...

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5 Star Review

By : 'SophieH'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £780
Would you recommend ? : Yes
Postcode : HA2

25 Apr 2017
People found this helpful0

Very lovely experience renting our first flat. We were helped first by Hollie and Hayley and really enjoyed our experience, they were very reassuring and helpful to us and Kim and Fiona have been great too since moving in. Would recommend to other potential customers, other estate agents I have ... Read Full Review


Comments on Agent Fees

Fees were fine, average or even less than others I have experienced before.

Comments (1)Was this helpful?:

By : Hayley

26 Apr 2017

Hi Sophie. From all of us at Hanover Shine, thank you so much for your lovely review. We all strive to make sure your experience is enjoyable. We are always here to...


We are very impressed by the ...

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5 Star Review

By : 'Camila'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : WD17

21 Apr 2017
People found this helpful0

We are very impressed by the professionalism, competence and attention given to us from Hayley and the team at Hannover Shine. We rented a flat just about a month ago, and from the viewings till now we are very satisfied and happy with the service provided. I would certainly recommend the agency ... Read Full Review


Comments on Agent Fees

The initial fees are the same across the industry. The only surprise we had was when we went to sign the contract they have a clause that an admin fee is chargeable to renew the contract. We rent property for the past 7 years and this was the first time an agency required that.

Comments (1)Was this helpful?:

By : Robert Shine (Director)

21 Apr 2017

Thank you for the 5 star review. We really appreciate you taking the time to post it. We strive to provide a very high level of service and it is always lovely to receive positive feedback and to...


Hollie is excellent at her ...

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5 Star Review

By : 'Rohan'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HA1

3 Apr 2017
People found this helpful0

Hollie is excellent at her work, very well behaved and addresses all quires very carefully. She is very helpful as well. highly ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Hanover Shine have acted as ...

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5 Star Review
UserName

By : 'Tony'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA2

3 Apr 2017
People found this helpful0

Hanover Shine have acted as our Property Managing Agents in Harrow & Watford. Robert Shine & his team are great to work with, always proactive and give a completely honest appraisal of every situation. We have absolutely no hesitation in highly recommending this very professional ... Read Full Review


Comments on Agent Fees

Fees are in keeping with other agents that manage properties for us in different areas.

Comments (0)Was this helpful?:
I have been with Hanover ...

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5 Star Review
UserName

By : 'Anastasiya'
Branch : Harrow, 13 Northolt Road
Services : Letting (Property Management)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : HA2

20 Mar 2017
People found this helpful0

I have been with Hanover Shine for seven years and they are truly an outstanding agency- friendly, professional, efficient. They will go an extra mile for you. I never use any other agents as they always find tenants quickly, and their management service makes renting out a property easy and stress ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Hanover Shine have ...

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5 Star Review
UserName

UserName

By : 'Ram'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : HA1

17 Mar 2017
People found this helpful0

Hanover Shine have wonderfully managed our property since purchase for over 15 years and also helped to sell it this month. It has been a pleasure to deal with all the ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
The service and client care ...

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5 Star Review
UserName

By : 'Jatin'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA1

10 Mar 2017
People found this helpful0

The service and client care we have received surpassed all our expectations. Hollie and Kim worked really hard to help us secure a stunning flat to rent albeit our position was not as strong as other applicants could have been. They treated us with a really caring and can do attitude and worked ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
A few days ago We got our new ...

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5 Star Review
UserName

By : 'Mary'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : HA2

1 Mar 2017
People found this helpful0

A few days ago We got our new rental flat. It was a great experience. Hollie has provided a brilliant service for us to get the flat as soon as possible. We were very happy with Fiona as well. Both of them are great ... Read Full Review

Comments (0)Was this helpful?:
I have rented a property ...

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5 Star Review
UserName

By : 'Jodie'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : HA1

15 Feb 2017
People found this helpful0

I have rented a property through Hanover shine for the last 2 years and from day one have received a fantastic service. I was in desperate need to find somewhere to rent and from my first enquiry received a friendly, warm and efficient service from both Kim and holly. All administration/paperwork ... Read Full Review


Comments on Agent Fees

Very good agent fees

Comments (0)Was this helpful?:
Hanover Shine...... For ...

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5 Star Review

By : 'A'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : YAO

3 Feb 2017
People found this helpful0

Hanover Shine...... For several years I have let my property through this agency. They're simply the best! From front of house staff through to the Robert Shine, Director, they're always accessible and available to provide me with professional help and an outstanding service. From time to time I ... Read Full Review


Comments on Agent Fees

They offer very competitive commission rates.

Comments (0)Was this helpful?:
I have rented a property ...

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4 Star Review

By : 'vipin'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA1

2 Feb 2017
People found this helpful0

I have rented a property through Hanover shine recently and my overall experience has been great in terms of referencing, fees charged and ... Read Full Review

Comments (0)Was this helpful?:
Hanover shine is excellent!. ...

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4 Star Review
UserName

By : 'Natasha'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : HA1

16 Jan 2017
People found this helpful0

Hanover shine is excellent!. They provide excellent service and customer care. Hollie particularly was very helpful in showing me around. She arranged prompt property ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
I have been a tenant at one ...

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5 Star Review
UserName

UserName

By : 'Nitin'
Branch : Harrow, 13 Northolt Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : HA1

7 Dec 2016
People found this helpful0

I have been a tenant at one of the flats managed by Hanover Shine (since Sep 2013 to Jan 2017) and I only have positive comments for them. On every single occasion my concerns have been dealt with professionally and hassle-free. I am now moving out as I have bought my own house, but when I was ... Read Full Review


Comments on Agent Fees

Very Reasonable

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Landlord Fees
Landlord
Overall Fees
8% (inc. VAT),On Completion (Fees are Negotiable)
Letting Fee: Charged at the rate of 8%, plus VAT (charged at the prevailing rate), of the full rent payable for the full term of the tenancy during the first twelve month period, and deducted full-term in advance. Should the tenancy renew into a second year, our second year letting fee will be charged at the reduced rate of 6%, plus VAT, and then again at 5%, plus VAT, should the tenancy continue into a third year and beyond. All fees are payable term in advance. Rent Collection: Charged in addition to our Letting Fee, at the rate of 2%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord. Property Management (includes Rent Collection) Charged in addition to our Letting Fee, at the rate of 5%, plus VAT (charged at the prevailing rate), and deducted pro rata, each time rent is paid to the Landlord.

Last Updated On 13/06/2019, 11:15 AM by 0

Tenant Fees
Tenant
Tenant Fees
0% (inc. VAT),On Completion
We do not charge fees to Tenants! The Tenant only pays rent and deposit, the latter of which is limited to a maximum of five week's rent.

Last Updated On 13/06/2019, 3:39 PM by 0

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways: In writing: The Managing Director Hanover Shine Ltd 13 Northolt Road Harrow Middlesex HA2 0LH By email: complaints@hanovershine.co.uk It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows: • Property address • The name(s) of the person(s) you have dealt with • Full description of your complaint • Copies of all relevant documents • Your contact information What will happen when we receive your complaint? We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will: • Record your complaint on our records • Confirm receipt of your complaint in writing • Correct any mistakes we have made • Notify you of the outcome of our investigation Our Response If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.

Last updated at 6/12/2024, 4:02:07 AM by allAgents

Awards won by Hanover Shine Ltd

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