• Robert Shine
    Robert Shine
  • claim your profile
    Kim Badol
  • claim your profile
    Hayley Badol
  • claim your profile
    Hollie Bryan
Since opening in November 1998 Hanover Shine has grown to become Harrow's leading specialist residential letting and management Agents with an extensive portfolio of properties, ranging from rooms in multiple occupation houses to substantial detached residences. We pride ourselves on our unrivalled level of commitment to our clients, providing a high level of service and advice and ensuring our portfolio of properties are effectively dealt with resulting in maximum returns and minimum problems.

13 Northolt Road
Harrow
Middlesex
HA2 OLH
020 8422 3321

 
Sep 04,2016
Minithumbup
By:
Sep 04,2016
Featured Review
0 people found
this helpful
A truly wonderful agency! Very friendly and helpful throughout what can be a stressful process. We felt everyone who we worked with cared about helping us find and secure a property that suited us. We are so happy with our new home and with the service we received. Thanks to all at Hanover Shine!...
read full review
Comment on agent fees
Standard
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
Featured Review
0 people found
this helpful
16 years ago when I received the keys for my new flat (having waiting 6 years for its completion!) my life had changed considerably and as selling wasn't an option, I started to hunt around for a management company to let my property. From the moment I spoke to Robert I knew this was the company for me. Hanover Shine, not being estate agent works hard to find the right tenant for your property. They have always been there and have kept a close eye on both the requirements of the tenant and mysel...
read full review
Comment on agent fees
What you'd expect to pay.
Was this helpful? Yes
By: Robert Shine
Aug 09, 2016
View all comments (1)
Thank you for the glowing review Jacqui and for your business over the past 16 years. It's been an absolute pleasure working for you. Wishing you all the very best for he future. I hope everything works out and that your house move goes ahead in good time. Kindest regards, Robert.....
Aug 05,2016
Minithumbup
By:
Aug 05,2016
Featured Review
0 people found
this helpful
I have been a client of Hanover Shine for around sixteen years and have always found their service to be outstanding. Robert and his team are friendly, professional and very efficient. I've been very happy with both the administration and management of the properties that I've rented. I certainly recommend Hanover Shine to Landlords and tenants alike....
read full review
Was this helpful? Yes
By: Robert Shine
Aug 05, 2016
View all comments (1)
Thank you Ziyaad for your very kind words. It's great to be appreciated. Wishing you all the very best in your new home. Our only regret is that we were not able to find you something this time round. Please do contact us again if we can ever assist you with anything in the future.....
Nov 28,2015
Minithumbup
By:
Nov 28,2015
Featured Review
0 people found
this helpful
I recently contacted Hanover Shine to let my property - a 2 bedroom flat - and from the time the keys were handed over to them everything was done with speed and professionalism. Several prospective tenants saw the flat within a few days and it was let, at a full price, just after one week. The service provided after the tenants moved in was also efficient and courteous. Kim and her team were very helpful at all times and I am sure this happy beginning will continue in time to come....
read full review
Comment on agent fees
This seemed in line with present day market rates.
Was this helpful? Yes
Jul 05,2016
Minithumbup
By:
Jul 05,2016
Featured Review
0 people found
this helpful
Worked with Robert and Kim for 23 years in the letting of our flat in Harrow. Always found them to be friendly, professional and efficient and always worked in our best interests. Over the last six months they have acted as our selling agent for this flat. This was not a straight forward process and Kim worked tirelessly to achieve the sale at a good price. Overall an excellent service that I would recommend to anyone....
read full review
Comment on agent fees
fair and totally transparent
Was this helpful? Yes
By: Robert
Jul 05, 2016
View all comments (1)
Thank you Tracey for your kind review and for your business over the past 23 years - has it really been THAT long?!! Wishing you all the very best for the future. If we can ever help you again in any way, please do not hesitate to get in touch.....
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
The team at Hanover Shine has been excellent from my first call till my last interaction with them. I would especially mention Kim Badol here, who has always responded to our queries and issues related to our flat at St Saviours in Harrow. Kim was fabulous with her Turn Around Time for any concerns we had. I hope they continue their good work and I wish them good luck for future....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kim
Nov 28, 2016
View all comments (1)
Thank you Amit for your kind comments and we would be more than happy to assist you in the future should you require accommodation again.....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Our saviours! Following a nasty experience with our previous agents, Hanover Shine came to our rescue in 2006. They have looked after our flat with complete professionalism and I have absolute trust in their judgement. They have always found lovely tenants and their 'Condition of the flat' reports are very extensive and clear. Kim is amazing ... answering any query no matter how big or small and getting back to us so quickly. Hanover Shine handles everything to do with tenant changeovers, an...
read full review
Comment on agent fees
Fees are very competitive I'm sure .. not that I've looked at any others as I wouldn't go anywhere else!
Was this helpful? Yes
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
We have recently rented a property through Hanover Shine and have found the experience really positive. Hayley is very responsive and has been a continued great help. Kim has also been a great help too! We have really appreciated Hanover Shine's proactive and organised approach to helping us move into our new home....
read full review
Comment on agent fees
The fees are high but then a lot of agencies do charge similar amounts. Unfortunately this is very rarely avoided.
Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
Excellent service. The whole team is very understanding and helped us at every stage of the process. Special thanks to Mr Shine for helping us as when we were in need. I would recommend Hanover Shine to anyone who is looking for a property in Harrow area as the whole team is helpful and their fees are nominal as compare to other Highstreet State Agents....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Very good lettings management team, have been a tenant for almost 6 years and everything handled professionally right from Viewing, Inventory and end of tenancy formalities. Highly recommend the agency....
read full review
Comment on agent fees
Nominal
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
I was letting a flat in harrow through them. Very professional and honest estate agents throughout. five star - strongly recommend...
read full review
Was this helpful? Yes
By: Robert Shine
Apr 25, 2016
View all comments (1)
Thank you for your kind words. We always strive to provide good service and really appreciate it when someone takes the time to post a positive review.....
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
Robert and his team have now looked after my portfolio of properties for the last 13 years. It has proved to be a wise decision They see the bigger picture with regards to long term investment and the gain resulting therefrom. Barely have I had void periods and only on one occasion that I can recall, have we had to deal with a problem tenant. The referencing process has been excellent and as a result 13 years on, the properties are in excellent condition and worth significantly more than I paid ...
read full review
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
I was well pleased with my total experience as a new tenant with Hanover shine. They were very professional from start to end . Kim is very approachable and friendly which I believe is a peace of mind to every tenant . Looking forward to the experience . Would recommend this agent to anybody ....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2016
Minithumbup
By:
Jan 23,2016
0 people found
this helpful
We can absolutely recommend Robert and his team. We rented and sold our properties with their help over 8 years, during this time we had an excellent working partnership in which l any issues where resolved quickly. We had a fantastic dialogue where both parties where kept completely in the loop making it much easier comparing it to other agents who we have used in the past!!!...
read full review
Comment on agent fees
Very comparable
Was this helpful? Yes
By: Robert Shine
Jan 25, 2016
View all comments (1)
Thank you so much for the glowing revue. What a great way to start the week! It's lovely to hear that our efforts are appreciated. :)....
Dec 31,2015
Minithumbup
By:
Dec 31,2015
0 people found
this helpful
Hanover Shine has fully managed my property for the past 16 years. They have been wonderful. Any issues or emergencies arising from my tenants were dealt with immediately and efficiency. They also sold my flat and led me through the process every step of the way. I cannot speak more highly of them. Based on my experience, I would highly recommend them for managing or selling property....
read full review
Comment on agent fees
The agents fees were worth every penny. They went above and beyond and completed transactions in a timely manner.
Was this helpful? Yes
Nov 23,2015
Minithumbup
By:
Nov 23,2015
0 people found
this helpful
I have recently moved out of the area having spent 9 years as a tenant in this property. I had dealings with both Kim and Robert throughout that time. I found all of my communications and dealings with them in a professional, caring and courteous manner, they were both responsive to any request or query I had. I was impressed by their manner and by their discretion. I did not feel that they over managed the property but were available when I needed them. I would recommend Hanover shine to prospe...
read full review
Comment on agent fees
It was acceptable
Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
0 people found
this helpful
As landlords we have been using Hanover Shine for 10 years to find tenants and manage our 3 properties in Harrow. We find them much better than agents we used previously. Robert and Kim always quick a quick response to any problems, They listen carefully to both landlord and tenant and are very fair minded in the way they deal with things. It's great to have a personal, friendly service from an agent who specialize in lettings and find good tenants....
read full review
Was this helpful? Yes
Oct 09,2015
Minithumbup
By:
Oct 09,2015
0 people found
this helpful
I was looking for studio flats near my university, for a good price, and the first time I saw the studio flat in Ha1, it was beautiful! I decided to call and I spoke to Kim. She is a very caring person and very patient. Even when I needed a guarantor as I am a student, I couldn't find any that met the requirements. Kim literally did all she could do for me to get the studio flat. Most agencies would never go an extra mile just for me to get the studio as it is near my university and is only for...
read full review
Comment on agent fees
the fees is at a very low price and affordable!!! and I am a full time student saying this!
Was this helpful? Yes
Oct 06,2015
Minithumbdown
By:
Oct 06,2015
0 people found
this helpful
I would like to share my experience with Hanover Shine, so tenants have idea for choosing right estate agent. I know that when I am writing my opinion, I always make sure that I am honest and 100% accurate. I only lived at Platinum House in Harrow for 7 months. During the tenancy period there was air conditioning /heating system failed and there wasn't any quick solution to fix it and it took nearly two months fix. This was in summer so no problem and Rob Shine has respectfully granted £...
read full review
Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
0 people found
this helpful
Was a tenant through Hanover Shine for six years and always happy with the service. My landlord was not the easiest to deal with (slow to respond to requests, etc) but Robert and Kim were always helpful in pushing my case. When I moved out it was great to have them in my corner when it came to negotiating about some furniture I was leaving and about getting my deposit back. Would highly recommend them - although perhaps not with my particular landlord!...
read full review
Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
0 people found
this helpful
Excellent service and very friendly! Having just moved from Abroad to the uk and already working, i had very little tome to go view and arrange properties. However Robert was excellent in helping me find somewhere and organising inspections and a move in date, as well as ensuring The place was furnished when we arrived. Could not be happiet with how it all went and would 100% reccomend to anyone looking to let in the area!...
read full review
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
They were excellent in dealing with everything. We are very pleased to be in their care for the past 3 years. Thank you Hanover Shine!...
read full review
Comment on agent fees
Reasonable and fair
Was this helpful? Yes
Aug 17,2015
Minithumbup
By:
Aug 17,2015
0 people found
this helpful
My experience of Hanover Shine has been a very positive one - which isn't always the case with letting agents. I rented a property from them and I found both Robert and Kim to be extremely helpful - I needed to move into my property very quickly which they accommodated and I found their fees to be very reasonable compared with other agencies. During my 30 months at the property Hanover Shine have been easily contactable and have always responded promptly to any queries I had. Recently, I fo...
read full review
Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Robert Shine
Aug 17, 2015
View all comments (1)
Thanks for the positive review Annabel and for being such a great Tenant. It's always nice to know our efforts are appreciated. Wishing you all the very best in your new home. Please do contact us again if we can ever be of assistance in the future....
Jul 03,2015
Minithumbup
By:
Jul 03,2015
0 people found
this helpful
This is the second time I've used Hanover Shine to find a good long-term tenant for my property. Again, they haven't let me down. Robert and Kim always keep me informed throughout the tenancy search process. I would recommend them to any Landlord in the Harrow area, searching for a great tenant....
read full review
Comment on agent fees
Agent fee's are reasonable.
Was this helpful? Yes
May 27,2015
Minithumbup
By:
May 27,2015
0 people found
this helpful
Our experience with Hanover Shine has been very good.Robert and Kim, very friendly and professional.They responded promptly to all our queries.Our check in process was very smooth.Few issues, we raised has been acknowledged and they have started to sort out immediately....
read full review
Comment on agent fees
Agent's fees - Reasonable
Was this helpful? Yes
May 16,2015
Minithumbup
By:
May 16,2015
0 people found
this helpful
I have two properties that are being managed by Hanover Shine and I am extremely pleased with the level of professionalism and competence they have shown. They have handled all the aspects of managing the properties and have kept me informed at every step of the way whenever issues have arisen....
read full review
Comment on agent fees
The fees reasonable and are well worth not having the stress IMHO.
Was this helpful? Yes
Apr 29,2015
Minithumbup
By:
Apr 29,2015
1 people found
this helpful
Phenomenal Agent - really pleased with their professionalism - have been a customer for over 10 years and delighted. Would thoroughly recommend. I am on overseas landlord and never have to worry about anything - everything is taken care of on time and without issue....
read full review
Was this helpful? Yes
Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
My experience with Hanover Shine has been excellent, queries were dealt with swiftly by Kim and Robert. Friendly faces when going in to the office, easy to talk to. Also the turn around of me viewing the apartment to arranging a moving in date was quick as i was relocating from Manchester, Kim was able to accommodate to this request. The apartment i am letting from Hanover Shine was a top spec standard at a very good price. Maintenance issues have been quickly resolved within 24hours of mak...
read full review
Comment on agent fees
The agent fees were reasonable, a lot cheaper then most estate agents in the area.
Was this helpful? Yes
Apr 06,2015
Minithumbup
By:
Apr 06,2015
0 people found
this helpful
I contacted Robert Shine with regard to a studio property for my son who was moving to the area. My son is Aspergers and we were keen to find the right property for him. Robert Shine whilst totally professional with his clients interests at heart totally understood where I was coming from and was extremely understanding and helpful. The appointment was arranged and a viewing was made. My husband filmed it all as I was not able to attend. I could hear Robert in the background. The flat was e...
read full review
Was this helpful? Yes
Dec 18,2014
Minithumbdown
By:
Dec 18,2014
0 people found
this helpful
It's been 2 months since I move in the flat and there are still issues to be sorted out. They are very busy and never have time to take care of things. Every time I contact them (email, phone) I am being told that I will be contacted back but this hardly happens. When chasing about things they almost always state about how much work they have to do, that they have other priorities, telling me stories about their bad experience as a tenant (in order to make me feel better?), promise things that h...
read full review
Was this helpful? Yes
By: Robert Shine
Jan 28, 2015
View all comments (1)
Dear Adrian, I very much regret that the start of your tenancy was problematic and appreciate that this will have caused you considerable inconvenience. As you are aware, this was the result of the previous tenant having left the property in unexpectedly poor condition and not having informed us of various maintenance issues that required resolving. Your review intimates that we have been too busy to assist you and that you have had to chase us on a daily basis, but this is at all not accur....
Dec 15,2014
Minithumbup
By:
Dec 15,2014
0 people found
this helpful
I rent out a single flat in Wembley. It is the only property that I rent. I once had a disastrous experience with a tenant and moved to Hanover Shine in 2001. During this period, Robert and the staff have always gone the extra mile to assist me and I expect the tenants. I have never had problems and despite being a very minor client I always feel that I secure the same level of service as the biggest clients. They are a great company to deal with....
read full review
Was this helpful? Yes
Nov 27,2014
Minithumbup
By:
Nov 27,2014
0 people found
this helpful
I was a tenant with Hanover Shine and I couldn't fault them. I am a university student and they helped me every step of the way. Any concerns and problems I had they were more than happy to help and when I made mistakes they helped me to correct them. They are brilliant with student tenants and will help as much as they can....
read full review
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
0 people found
this helpful
I am very pleased to post that my experience of Hanover Shine to date has always been extremely positive. The team at Hanover Shine are very professional, resourceful always taking the time to listen carefully to their clients' needs in order to tailor relevant solutions. Hanover Shine has never failed to deliver on their word and have always made me feel like the most important participant at any given moment in time during all business discussions....
read full review
Was this helpful? Yes
Nov 10,2014
Minithumbup
By:
Nov 10,2014
0 people found
this helpful
I have been dealing with Hanover Shine for two years now. They have been very professional and found us good tenants within the promised time frame. More importantly, being an overseas landlord, I always found Hanover Shine extremely resourceful at providing solutions and accommodating to their client's needs....
read full review
Was this helpful? Yes
Nov 07,2014
Minithumbup
By:
Nov 07,2014
0 people found
this helpful
I've dealt with Hanover shine for over 10 years. Their service is outstanding and from my experience completely fair to both tenants and landlords alike. I really do trust the team at Hanover shine and to date they have been absolutely amazing. I can't thank them enough!!!...
read full review
Was this helpful? Yes
Areas covered
  • HA1
  • HA7
  • HA9
  • UB5
  • HA2
  • HA8
  • HA0
  • HA1
  • HA3
  • HA2
  • WD3
  • HA3
  • HA5
  • HA4
  • WD17
  • HA5
  • HA6
  • HA6
  • WD18
  • HA7

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 2 21 3 0 0 0 0 2 0

Job vacancies

Please see a list of jobs available

Agent Fees

Landlords: Please contact us to discuss the various levels of service we are able to provide and our competitive & flexible fee structure.

Tenants: AGENCY FEES APPLY AS FOLLOWS:
Administration Fee: ยฃ100.00 (incl VAT) per tenancy.
Referencing Fee: ยฃ100.00 (incl VAT) per tenant.
Inventory Check-In Fee (if applicable): Variable, subject to size of property.
Tenancy Renewal Administration Fee: ยฃ60.00 (incl VAT).
Last updated at 9:09 AM 19/10/2016 by Robert Shine

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways:

In writing:
The Managing Director
Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH

By email:
complaints@hanovershine.co.uk

It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows:

รขย€ยข Property address
รขย€ยข The name(s) of the person(s) you have dealt with
รขย€ยข Full description of your complaint
รขย€ยข Copies of all relevant documents
รขย€ยข Your contact information

What will happen when we receive your complaint?

We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will:

รขย€ยข Record your complaint on our records
รขย€ยข Confirm receipt of your complaint in writing
รขย€ยข Correct any mistakes we have made
รขย€ยข Notify you of the outcome of our investigation

Our Response

If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.
Last updated at 9:09 AM 19/10/2016 by Robert Shine
Robert Shine Robert Shine
Director
28 reviews

About Robert No description set View full profile
Kim Badol - upload your photo Kim Badol
Office Manager
26 reviews

About Kim No description set View full profile
Hayley Badol - upload your photo Hayley Badol
Lettings Negotiator
1 reviews

About Hayley No description set View full profile
Hollie Bryan - upload your photo Hollie Bryan
Lettings Negotiator
1 reviews

About Hollie No description set View full profile


Opening hours



Make an Enquiry




.