• Robert Shine
    Robert Shine
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    Kim Badol
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    Hayley Badol
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    Hollie Bryan
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    Fiona
Since opening in November 1998 Hanover Shine has grown to become Harrow's leading specialist residential letting and management Agents with an extensive portfolio of properties, ranging from rooms in multiple occupation houses to substantial detached residences. We pride ourselves on our unrivalled level of commitment to our clients, providing a high level of service and advice and ensuring our portfolio of properties are effectively dealt with resulting in maximum returns and minimum problems.
Hanover Shine Ltd

13 Northolt Road
Harrow
Middlesex
HA2 OLH
020 8422 3321

Website not available

Properties for Sale
Properties to Rent (13)

“ Excellent all round service... ”

Apr 03,2018
Minithumbup
Robert Shine
Kim Badol
By: 'SK'
Apr 03,2018
0 people found
this helpful
I have used Robert Shine to let me property over the last 3 years; I have found them to be highly efficient, helpful and the source of excellent tenants. Robert in particular is an extremely helpful individual who puts his clients needs foremost. His style is ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Robert Shine (Director)
Apr 03, 2018
View all comments (1)
Thank you for your business and for the very kind review. We always strive to provide a high quality service and it's great to hear that our efforts are appreciated and hearing so motvates us to improve even further. ...

“ Rented for 3 years... ”

Mar 21,2018
Minithumbup
Robert Shine
Hollie Bryan
By: 'HarrowTenant'
Mar 21,2018
0 people found
this helpful
I rented a property for 3 years through Hanover Shine. I found them to be helpful, straightforward and genuine from the start. Robert was also willing to help with a problem with the property management company and with some noisy neighbours when he didn't have ...
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Comment on agent fees
I can't remember the fees.
Was this helpful? Yes
Jan 23,2018
Minithumbup
Robert Shine
Kim Badol
By: 'Stuart'
Jan 23,2018
0 people found
this helpful
Hanover Shine have found me 3 excellent tenants in the past 5 years. Everything always goes smoothly and there's never been any time when my property is vacant. Great work by Robert and the team! I thoroughly recommend Hanover Shine to any potential landlords who want ...
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Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Robert Shine (Director)
Jan 24, 2018
View all comments (1)
Thank you for a great review Stuart. We really appreciate your continued business and for taking the time to spead the Hanover Shine word! :) ...
Jan 06,2018
Minithumbup
Hayley Badol
Kim Badol
By: 'Sadiq'
Jan 06,2018
0 people found
this helpful
Really helpful, went out of your way to sort things out. Great customer service definitely a รฐยŸย‘ยรฐยŸยยฟ. Will definitely recommend your services...
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Comment on agent fees
Great
Was this helpful? Yes
Dec 19,2017
Minithumbup
Kim Badol
Robert Shine
By: 'Tumini'
Dec 19,2017
0 people found
this helpful
Very happy with the way the process of renting my first flat went, so happy that I stayed there for 6 years before moving into my own place. During that time the team at Hanover Shine went above and beyond to help iron out issues that ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Robert Shine (Director)
Dec 19, 2017
View all comments (1)
Thank you Tumini for your kind words and glowing review. We hope your onward move into your first time purchase went smoothly and that you are enjoying settling into your new home. Wishing you all the very best for the future and if we can ever help, we would be delighted to do so! Have a wonderful Christmas and a happy, healthy and prosperous 2018! :) ...
Dec 19,2017
Minithumbup
Robert Shine
Hayley Badol
By: 'Graeme McGowan'
Dec 19,2017
0 people found
this helpful
I have been with HanoverShine for over 8 years and the Team were - as always - amazing during my recent and hopefully last move. Brilliant customer service and wonderful people. Apologies for the delay in writing this due to manic work schedule....
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Comment on agent fees
Good
Was this helpful? Yes
By: Hayley Badol
Dec 20, 2017
View all comments (1)
Hi Graeme, thank you so much for this lovely review. As always, all of us here at Hanover Shine are delighted you were happy with our services. You are a wonderful tenant. ...
Nov 29,2017
Minithumbup
Hayley Badol
Kim Badol
By: 'Himanshu'
Nov 29,2017
0 people found
this helpful
Finding a home in a city which new for you, is always a big trouble and takes lots of energy. But with agents like Hayley and Kim we had a very good and nice experience from start to end....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 28,2017
Minithumbup
Hayley Badol
Kim Badol
By: 'Namrata Khatri'
Nov 28,2017
0 people found
this helpful
We found the Letting agent Very cooperative in behavior. Ready to help any time with Good professionalism. It was a nice experience. All the best Hayley and Kim Badol....
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Comment on agent fees
Not very high in comparison with others.
Was this helpful? Yes
Oct 23,2017
Minithumbup
Robert Shine
Kim Badol
By: 'Owen'
Oct 23,2017
0 people found
this helpful
For various reasons we became accidental landlords of my late mother's maisonette. A good friend recommended Hanovershire & Robert took us gently though the process of what to expect & almost immediately provided us with tenants, who have been there 6 years. The tenancy is ...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 12,2017
Minithumbup
Fiona
Kim Badol
By: 'Andrea and Anna'
Oct 12,2017
0 people found
this helpful
Fantastic service from Hanover Shine team. They were attentive and professionals at all time, were always contactable to answer any questions and clarify each step. We always got a prompt response and we really appreciate the wonderful service provided to us. Quickly and assertive. 100% satisfaction ...
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Comment on agent fees
good
Was this helpful? Yes
Oct 06,2017
Minithumbup
By: 'GJMcG'
Oct 06,2017
0 people found
this helpful
All the staff at Hanover Shine represent the best in customer service and satisfaction. A great team and wonderful people....
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Comment on agent fees
Good
Was this helpful? Yes
By: Graeme McGowan
Oct 06, 2017
View all comments (1)
I might just add "Probably the best estate agent on the Planet" ...
Sep 25,2017
Minithumbup
Hollie Bryan
By: 'Ioana Giuleanu'
Sep 25,2017
0 people found
this helpful
We all know that moving to a diffrent house can be tricky! But not with Hanovershine! Everything went smoothly, fast, without any problems! We got all the information we needed, the staff was very helpful and kind. I would highly recommend Hanovershine if you want ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Hollie Bryan
By: 'Laura'
Aug 30,2017
0 people found
this helpful
We are very happy with the way the process of renting went. We had bad experiences with other letting agencies and we were really happy to see that this time everything went so well. Professional attitude , good and prompt answers and also everything was done ...
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Kim Badol
Robert Shine
By: 'Arnie'
Aug 18,2017
0 people found
this helpful
Excellent Service ! With clear communication and hugely helpful. From the start of the tenancy right until the end. Having rented property for work purposes before I was extremely pleased with hassle free support from the Team at Hanover Shine, this was much appreciated !!! Many Thanks ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2017
Minithumbup
Kim Badol
Robert Shine
By: 'Arnie'
Aug 18,2017
0 people found
this helpful
Excellent Service ! With clear communication and hugely helpful. From the start of the tenancy right until the end. Having rented property for work purposes before I was extremely pleased with hassle free support from the Team at Hanover Shine, this was much appreciated !!! Many Thanks ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 17,2017
Minithumbup
Kim Badol
By: 'Jakub'
Aug 17,2017
0 people found
this helpful
I was looking for new flat with my family and from beginning I received outstanding help and customer service from Hanover Shine. Kim and her team wen extra mile to help me securing new flat and answer all my questions quickly and giving me all ...
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Comment on agent fees
Similar to other agents.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Hayley Badol
Robert Shine
By: 'Demi Vanessa'
Jul 11,2017
0 people found
this helpful
Hayley was absolute lovely to us and really kind and helpful. She was really patient with us when we didn't understand something and explained things in detail which was very helpful. When we look for our next house we would definitely go with her again ...
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Comment on agent fees
The fees are resonable considering we have a brand new place which is newly furnished.
Was this helpful? Yes
Jun 29,2017
Minithumbup
Kim Badol
By: 'Bianca'
Jun 29,2017
0 people found
this helpful
I would highly recommend Kim as an agent.She is very helpfull and very quick on getting back to the queries you have. Would highly recommend all the services Hanover Shine has been providing to me over the past 2yrs and looking forward to longer ...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 26,2017
Minithumbup
Robert Shine
Kim Badol
By: 'Omar'
Jun 26,2017
0 people found
this helpful
Hanover Shine have been managing our property for a few years now. Robert and Kim in particular have been very thorough and diligent in managing all aspects of the property. I am quite busy with my day job and having this service gives me peace ...
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Comment on agent fees
Agents fees are fair.
Was this helpful? Yes
Jun 23,2017
Minithumbup
Robert Shine
By: 'Sumita'
Jun 23,2017
0 people found
this helpful
I have been working with Robert since 2000 when i first purchased a house and then a flat from HS. In 2001 i started the rental process of my flat and have continued to work with HS ever since. Have always had a great service. In particular ...
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Comment on agent fees
Reasonable in the current market.
Was this helpful? Yes
By: Robert Shine (Director)
Jun 26, 2017
View all comments (1)
Thank you for your kind review Sumita. It has been a pleasure working for you for the past 17 years. Please do not hesitate to contact us again if we can ever be of further help, or if you ever need any property-related advice. ...
Jun 23,2017
Minithumbup
Robert Shine
Kim Badol
By: 'Yatin'
Jun 23,2017
0 people found
this helpful
Thank you so much for such a smooth transition from the old tenants to the new ones for my flat in Harrow A fantastic job as always. You have looked after my properties in Harrow for over 10 years and I wouldn't go anywhere else. Thank ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Robert Shine (Director)
Jun 26, 2017
View all comments (1)
Thank you Yatin so much for taking the time to post a nice review about us. You are one of our very favourite Landlords and it's really nice to know our efforts are appreciated and we promise to keep on striving for you :) ...
Jun 23,2017
Minithumbup
Hollie Bryan
By: 'Keith'
Jun 23,2017
0 people found
this helpful
Great customer service is something which we can't expect from everyone and it''s so rare.I would say Hollie has it all,professional,swift action and cheerful.However,I would like to thank the Hanover Shine Harrow Team for going an extra mile to help ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Robert Shine (Director)
Jun 26, 2017
View all comments (1)
Thank you for taking the time to post a positive review of Hollie. Good customer service is very important to us and we love receiving positive feedback. We hope your tenancy goes well. Please do not hesitate to contact us should you encounter any problems, or require any tenancy-related assistance. ...
May 02,2017
Minithumbup
Robert Shine
Kim Badol
By: 'panos'
May 02,2017
0 people found
this helpful
Excellent and very professional service from Rob and the team. They found a tenant very quickly, always keep me in the loop and very responsive. Definitely the best agents i have come across over the last couple of years....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Robert Shine
Hayley Badol
By: 'Nicola'
Apr 28,2017
0 people found
this helpful
Excellent service from Robert. He found tenants for my new buy to let within days of the property going on the market at the full rent we were asking. He and his team quickly sorted out everything I needed from utilities certificates to furniture so ...
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Comment on agent fees
Agent's fees are very reasonable
Was this helpful? Yes
Apr 25,2017
Minithumbup
Hayley Badol
Hollie Bryan
By: 'SophieH'
Apr 25,2017
0 people found
this helpful
Very lovely experience renting our first flat. We were helped first by Hollie and Hayley and really enjoyed our experience, they were very reassuring and helpful to us and Kim and Fiona have been great too since moving in. Would recommend to other potential customers, ...
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Comment on agent fees
Fees were fine, average or even less than others I have experienced before.
Was this helpful? Yes
By: Hayley
Apr 26, 2017
View all comments (1)
Hi Sophie. From all of us at Hanover Shine, thank you so much for your lovely review. We all strive to make sure your experience is enjoyable. We are always here to help. ...
Apr 21,2017
Minithumbup
Hayley Badol
By: 'Camila and Luciano'
Apr 21,2017
0 people found
this helpful
We are very impressed by the professionalism, competence and attention given to us from Hayley and the team at Hannover Shine. We rented a flat just about a month ago, and from the viewings till now we are very satisfied and happy with the service ...
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Comment on agent fees
The initial fees are the same across the industry. The only surprise we had was when we went to sign the contract they have a clause that an admin fee is chargeable to renew the contract. We rent property for the past 7 years and this was the first time an agency required that.
Was this helpful? Yes
By: Robert Shine (Director)
Apr 21, 2017
View all comments (1)
Thank you for the 5 star review. We really appreciate you taking the time to post it. We strive to provide a very high level of service and it is always lovely to receive positive feedback and to know that our efforts are appreciated. Whilst I apprecite your comment about the fee we charge the Tenant for renewing a tenancy, I believe that at just ร‚ยฃ50 plus VAT (ร‚ยฃ60 in total), it is very reasonable and would inform you that it significantly lower than many of our competitors, some of wh ...
Apr 03,2017
Minithumbup
Robert Shine
By: 'Tony G'
Apr 03,2017
0 people found
this helpful
Hanover Shine have acted as our Property Managing Agents in Harrow & Watford. Robert Shine & his team are great to work with, always proactive and give a completely honest appraisal of every situation. We have absolutely no hesitation in highly recommending this very professional ...
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Comment on agent fees
Fees are in keeping with other agents that manage properties for us in different areas.
Was this helpful? Yes
Apr 03,2017
Minithumbup
Hollie Bryan
By: 'Rohan'
Apr 03,2017
0 people found
this helpful
Hollie is excellent at her work, very well behaved and addresses all quires very carefully. She is very helpful as well. highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 20,2017
Minithumbup
Hollie Bryan
Kim Badol
By: 'Anastasiya'
Mar 20,2017
0 people found
this helpful
I have been with Hanover Shine for seven years and they are truly an outstanding agency- friendly, professional, efficient. They will go an extra mile for you. I never use any other agents as they always find tenants quickly, and their management service makes renting ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 17,2017
Minithumbup
Robert Shine
Kim Badol
By: 'Ram Advani'
Mar 17,2017
0 people found
this helpful
Hanover Shine have wonderfully managed our property since purchase for over 15 years and also helped to sell it this month. It has been a pleasure to deal with all the staff....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • HA1
  • HA7
  • HA9
  • UB5
  • HA2
  • HA8
  • HA0
  • HA1
  • HA3
  • HA2
  • WD3
  • HA3
  • HA5
  • HA4
  • WD17
  • HA5
  • HA6
  • HA6
  • WD18
  • HA7

DPS Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 2 46 3 0 0 0 0 4 0

Agent Fees

Landlords: Please contact us to discuss the various levels of service we are able to provide and our competitive & flexible fee structure.

Tenants: AGENCY FEES APPLY AS FOLLOWS:
Administration Fee: ยฃ100.00 (incl VAT) per tenancy.
Referencing Fee: ยฃ100.00 (incl VAT) per tenant.
Inventory Check-In Fee (if applicable): Variable, subject to size of property.
Tenancy Renewal Administration Fee: ยฃ60.00 (incl VAT).
Last updated at 9:09 AM 19/10/2016 by Robert Shine

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways:

In writing:
The Managing Director
Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH

By email:
complaints@hanovershine.co.uk

It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows:

รขย€ยข Property address
รขย€ยข The name(s) of the person(s) you have dealt with
รขย€ยข Full description of your complaint
รขย€ยข Copies of all relevant documents
รขย€ยข Your contact information

What will happen when we receive your complaint?

We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will:

รขย€ยข Record your complaint on our records
รขย€ยข Confirm receipt of your complaint in writing
รขย€ยข Correct any mistakes we have made
รขย€ยข Notify you of the outcome of our investigation

Our Response

If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.
Last updated at 9:09 AM 19/10/2016 by Robert Shine
Robert Shine Robert Shine
Director
45 reviews

About Robert No description set View full profile
Kim Badol - upload your photo Kim Badol
Office Manager
46 reviews

About Kim No description set View full profile
Hayley Badol - upload your photo Hayley Badol
Lettings Negotiator
9 reviews

About Hayley No description set View full profile
Hollie Bryan - upload your photo Hollie Bryan
Lettings Negotiator
12 reviews

About Hollie No description set View full profile
Fiona  - upload your photo Fiona
3 reviews

About Fiona No description set View full profile

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