• Robert Shine
    Robert Shine
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    Kim Badol
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    Hayley Badol
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    Hollie Bryan
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    Fiona
Since opening in November 1998 Hanover Shine has grown to become Harrow's leading specialist residential letting and management Agents with an extensive portfolio of properties, ranging from rooms in multiple occupation houses to substantial detached residences. We pride ourselves on our unrivalled level of commitment to our clients, providing a high level of service and advice and ensuring our portfolio of properties are effectively dealt with resulting in maximum returns and minimum problems.

13 Northolt Road
Harrow
Middlesex
HA2 OLH
020 8422 3321

 
Jun 23,2017
Minithumbup
Robert Shine
By:
Jun 23,2017
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I have been working with Robert since 2000 when i first purchased a house and then a flat from HS. In 2001 i started the rental process of my flat and have continued to work with HS ever since. Have always had a great service. In particular Robert has been really helpful and considerate when i have had a few issues with tenants or builders. Trust and respect, in my view, need to be earned. And I can safely say that Robert has earned that over the years and this was one of the many reasons I stay...
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Comment on agent fees
Reasonable in the current market.
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May 02,2017
Minithumbup
Robert Shine
Kim Badol
By:
May 02,2017
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Excellent and very professional service from Rob and the team. They found a tenant very quickly, always keep me in the loop and very responsive. Definitely the best agents i have come across over the last couple of years....
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Apr 28,2017
Minithumbup
Robert Shine
Hayley Badol
By:
Apr 28,2017
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Excellent service from Robert. He found tenants for my new buy to let within days of the property going on the market at the full rent we were asking. He and his team quickly sorted out everything I needed from utilities certificates to furniture so that the letting was hassle free. Very friendly and helpful staff. When there was a problem with the gas they sorted everything out very quickly but kept me informed about what was happening. I would highly recommend Robert and his team....
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Comment on agent fees
Agent's fees are very reasonable
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Apr 25,2017
Minithumbup
Hayley Badol
Hollie Bryan
By:
Apr 25,2017
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Very lovely experience renting our first flat. We were helped first by Hollie and Hayley and really enjoyed our experience, they were very reassuring and helpful to us and Kim and Fiona have been great too since moving in. Would recommend to other potential customers, other estate agents I have dealt with whilst looking for flats have been much less down to earth and more about profit, less about helping us! Thankyou...
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Comment on agent fees
Fees were fine, average or even less than others I have experienced before.
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By: Hayley
Apr 26, 2017
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Hi Sophie. From all of us at Hanover Shine, thank you so much for your lovely review. We all strive to make sure your experience is enjoyable. We are always here to help. ...
Apr 21,2017
Minithumbup
Hayley Badol
By:
Apr 21,2017
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We are very impressed by the professionalism, competence and attention given to us from Hayley and the team at Hannover Shine. We rented a flat just about a month ago, and from the viewings till now we are very satisfied and happy with the service provided. I would certainly recommend the agency to anyone looking for a nice property to rent....
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Comment on agent fees
The initial fees are the same across the industry. The only surprise we had was when we went to sign the contract they have a clause that an admin fee is chargeable to renew the contract. We rent property for the past 7 years and this was the first time an agency required that.
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By: Robert Shine (Director)
Apr 21, 2017
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Thank you for the 5 star review. We really appreciate you taking the time to post it. We strive to provide a very high level of service and it is always lovely to receive positive feedback and to know that our efforts are appreciated. Whilst I apprecite your comment about the fee we charge the Tenant for renewing a tenancy, I believe that at just ร‚ยฃ50 plus VAT (ร‚ยฃ60 in total), it is very reasonable and would inform you that it significantly lower than many of our competitors, some of wh ...
Apr 03,2017
Minithumbup
Robert Shine
By:
Apr 03,2017
0 people found
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Hanover Shine have acted as our Property Managing Agents in Harrow & Watford. Robert Shine & his team are great to work with, always proactive and give a completely honest appraisal of every situation. We have absolutely no hesitation in highly recommending this very professional agency....
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Comment on agent fees
Fees are in keeping with other agents that manage properties for us in different areas.
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Apr 03,2017
Minithumbup
Hollie Bryan
By:
Apr 03,2017
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Hollie is excellent at her work, very well behaved and addresses all quires very carefully. She is very helpful as well. highly recommend....
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Comment on agent fees
Good
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Mar 20,2017
Minithumbup
Hollie Bryan
Kim Badol
By:
Mar 20,2017
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I have been with Hanover Shine for seven years and they are truly an outstanding agency- friendly, professional, efficient. They will go an extra mile for you. I never use any other agents as they always find tenants quickly, and their management service makes renting out a property easy and stress free. Looking back I feel so lucky I chose Hanover Shine. They give more personal service than some bigger agencies out there, and genuinely care about their clients. I cannot recommend them enough!...
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Comment on agent fees
Good
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Mar 17,2017
Minithumbup
Robert Shine
Kim Badol
By:
Mar 17,2017
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Hanover Shine have wonderfully managed our property since purchase for over 15 years and also helped to sell it this month. It has been a pleasure to deal with all the staff....
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Comment on agent fees
Good
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Mar 10,2017
Minithumbup
Kim Badol
Hollie Bryan
By:
Mar 10,2017
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The service and client care we have received surpassed all our expectations. Hollie and Kim worked really hard to help us secure a stunning flat to rent albeit our position was not as strong as other applicants could have been. They treated us with a really caring and can do attitude and worked their charm and skills to help put together a win win let for the landlord and our family. The communication from them both was just so prompt and professional. We we were kept up to date with emails and...
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Comment on agent fees
Good
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Mar 01,2017
Minithumbup
Hollie Bryan
Fiona
By:
Mar 01,2017
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A few days ago We got our new rental flat. It was a great experience. Hollie has provided a brilliant service for us to get the flat as soon as possible. We were very happy with Fiona as well. Both of them are great agents....
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Feb 15,2017
Minithumbup
Kim Badol
Hollie Bryan
By:
Feb 15,2017
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I have rented a property through Hanover shine for the last 2 years and from day one have received a fantastic service. I was in desperate need to find somewhere to rent and from my first enquiry received a friendly, warm and efficient service from both Kim and holly. All administration/paperwork was delalt with quickly meaning I had a stress free exsperiance when moving in. This has continued when renewing my lease and could not recommend the Hanover shine team more....
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Comment on agent fees
Very good agent fees
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Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
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Hanover Shine...... For several years I have let my property through this agency. They're simply the best! From front of house staff through to the Robert Shine, Director, they're always accessible and available to provide me with professional help and an outstanding service. From time to time I contact Robert to check or enquirer about' general, contractual or legal matters. He is a mindfield and information and really knows his stuff. I always feel as though he provides me with answers to m...
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Comment on agent fees
They offer very competitive commission rates.
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Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
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I have rented a property through Hanover shine recently and my overall experience has been great in terms of referencing, fees charged and negotiations...
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Jan 16,2017
Minithumbup
Hollie Bryan
Fiona
By:
Jan 16,2017
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Hanover shine is excellent!. They provide excellent service and customer care. Hollie particularly was very helpful in showing me around. She arranged prompt property viewings....
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Comment on agent fees
Good
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Dec 07,2016
Minithumbup
Kim Badol
Robert Shine
By:
Dec 07,2016
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I have been a tenant at one of the flats managed by Hanover Shine (since Sep 2013 to Jan 2017) and I only have positive comments for them. On every single occasion my concerns have been dealt with professionally and hassle-free. I am now moving out as I have bought my own house, but when I was looking to rent I compared couple of Agencies with flats available in the same building, Hanover Shine I felt was the most reasonable. No doubt if I wish to rent out my propoerty in future HS will be my ...
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Comment on agent fees
Very Reasonable
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Nov 28,2016
Minithumbup
Kim Badol
Robert Shine
By:
Nov 28,2016
0 people found
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The team at Hanover Shine has been excellent from my first call till my last interaction with them. I would especially mention Kim Badol here, who has always responded to our queries and issues related to our flat at St Saviours in Harrow. Kim was fabulous with her Turn Around Time for any concerns we had. I hope they continue their good work and I wish them good luck for future....
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Comment on agent fees
Good
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By: Kim
Nov 28, 2016
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Thank you Amit for your kind comments and we would be more than happy to assist you in the future should you require accommodation again. ...
Oct 19,2016
Minithumbup
Kim Badol
By:
Oct 19,2016
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Our saviours! Following a nasty experience with our previous agents, Hanover Shine came to our rescue in 2006. They have looked after our flat with complete professionalism and I have absolute trust in their judgement. They have always found lovely tenants and their 'Condition of the flat' reports are very extensive and clear. Kim is amazing ... answering any query no matter how big or small and getting back to us so quickly. Hanover Shine handles everything to do with tenant changeovers, an...
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Comment on agent fees
Fees are very competitive I'm sure .. not that I've looked at any others as I wouldn't go anywhere else!
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Oct 19,2016
Minithumbup
Hayley Badol
Kim Badol
By:
Oct 19,2016
0 people found
this helpful
We have recently rented a property through Hanover Shine and have found the experience really positive. Hayley is very responsive and has been a continued great help. Kim has also been a great help too! We have really appreciated Hanover Shine's proactive and organised approach to helping us move into our new home....
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Comment on agent fees
The fees are high but then a lot of agencies do charge similar amounts. Unfortunately this is very rarely avoided.
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Oct 18,2016
Minithumbup
Robert Shine
Hollie Bryan
By:
Oct 18,2016
0 people found
this helpful
Excellent service. The whole team is very understanding and helped us at every stage of the process. Special thanks to Mr Shine for helping us as when we were in need. I would recommend Hanover Shine to anyone who is looking for a property in Harrow area as the whole team is helpful and their fees are nominal as compare to other Highstreet State Agents....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
A truly wonderful agency! Very friendly and helpful throughout what can be a stressful process. We felt everyone who we worked with cared about helping us find and secure a property that suited us. We are so happy with our new home and with the service we received. Thanks to all at Hanover Shine!...
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Comment on agent fees
Standard
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Aug 09,2016
Minithumbup
Robert Shine
By:
Aug 09,2016
0 people found
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16 years ago when I received the keys for my new flat (having waiting 6 years for its completion!) my life had changed considerably and as selling wasn't an option, I started to hunt around for a management company to let my property. From the moment I spoke to Robert I knew this was the company for me. Hanover Shine, not being estate agent works hard to find the right tenant for your property. They have always been there and have kept a close eye on both the requirements of the tenant and mysel...
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Comment on agent fees
What you'd expect to pay.
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By: Robert Shine
Aug 09, 2016
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Thank you for the glowing review Jacqui and for your business over the past 16 years. It's been an absolute pleasure working for you. Wishing you all the very best for he future. I hope everything works out and that your house move goes ahead in good time. Kindest regards, Robert. ...
Aug 05,2016
Minithumbup
Robert Shine
Kim Badol
By:
Aug 05,2016
0 people found
this helpful
I have been a client of Hanover Shine for around sixteen years and have always found their service to be outstanding. Robert and his team are friendly, professional and very efficient. I've been very happy with both the administration and management of the properties that I've rented. I certainly recommend Hanover Shine to Landlords and tenants alike....
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By: Robert Shine
Aug 05, 2016
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Thank you Ziyaad for your very kind words. It's great to be appreciated. Wishing you all the very best in your new home. Our only regret is that we were not able to find you something this time round. Please do contact us again if we can ever assist you with anything in the future. ...
Jul 05,2016
Minithumbup
Robert Shine
Kim Badol
By:
Jul 05,2016
0 people found
this helpful
Worked with Robert and Kim for 23 years in the letting of our flat in Harrow. Always found them to be friendly, professional and efficient and always worked in our best interests. Over the last six months they have acted as our selling agent for this flat. This was not a straight forward process and Kim worked tirelessly to achieve the sale at a good price. Overall an excellent service that I would recommend to anyone....
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Comment on agent fees
fair and totally transparent
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By: Robert
Jul 05, 2016
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Thank you Tracey for your kind review and for your business over the past 23 years - has it really been THAT long?!! Wishing you all the very best for the future. If we can ever help you again in any way, please do not hesitate to get in touch. ...
May 20,2016
Minithumbup
Robert Shine
Kim Badol
By:
May 20,2016
0 people found
this helpful
Very good lettings management team, have been a tenant for almost 6 years and everything handled professionally right from Viewing, Inventory and end of tenancy formalities. Highly recommend the agency....
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Comment on agent fees
Nominal
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Apr 24,2016
Minithumbup
Robert Shine
Kim Badol
By:
Apr 24,2016
0 people found
this helpful
I was letting a flat in harrow through them. Very professional and honest estate agents throughout. five star - strongly recommend...
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By: Robert Shine
Apr 25, 2016
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Thank you for your kind words. We always strive to provide good service and really appreciate it when someone takes the time to post a positive review. ...
Apr 05,2016
Minithumbup
Robert Shine
Kim Badol
By:
Apr 05,2016
0 people found
this helpful
Robert and his team have now looked after my portfolio of properties for the last 13 years. It has proved to be a wise decision They see the bigger picture with regards to long term investment and the gain resulting therefrom. Barely have I had void periods and only on one occasion that I can recall, have we had to deal with a problem tenant. The referencing process has been excellent and as a result 13 years on, the properties are in excellent condition and worth significantly more than I paid ...
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Mar 29,2016
Minithumbup
Kim Badol
By:
Mar 29,2016
0 people found
this helpful
I was well pleased with my total experience as a new tenant with Hanover shine. They were very professional from start to end . Kim is very approachable and friendly which I believe is a peace of mind to every tenant . Looking forward to the experience . Would recommend this agent to anybody ....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2016
Minithumbup
By:
Jan 23,2016
0 people found
this helpful
We can absolutely recommend Robert and his team. We rented and sold our properties with their help over 8 years, during this time we had an excellent working partnership in which l any issues where resolved quickly. We had a fantastic dialogue where both parties where kept completely in the loop making it much easier comparing it to other agents who we have used in the past!!!...
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Comment on agent fees
Very comparable
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By: Robert Shine
Jan 25, 2016
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Thank you so much for the glowing revue. What a great way to start the week! It's lovely to hear that our efforts are appreciated. :) ...
Dec 31,2015
Minithumbup
By:
Dec 31,2015
0 people found
this helpful
Hanover Shine has fully managed my property for the past 16 years. They have been wonderful. Any issues or emergencies arising from my tenants were dealt with immediately and efficiency. They also sold my flat and led me through the process every step of the way. I cannot speak more highly of them. Based on my experience, I would highly recommend them for managing or selling property....
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Comment on agent fees
The agents fees were worth every penny. They went above and beyond and completed transactions in a timely manner.
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Areas covered
  • HA1
  • HA7
  • HA9
  • UB5
  • HA2
  • HA8
  • HA0
  • HA1
  • HA3
  • HA2
  • WD3
  • HA3
  • HA5
  • HA4
  • WD17
  • HA5
  • HA6
  • HA6
  • WD18
  • HA7

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
23 2 30 3 0 0 0 0 3 0

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Agent Fees

Landlords: Please contact us to discuss the various levels of service we are able to provide and our competitive & flexible fee structure.

Tenants: AGENCY FEES APPLY AS FOLLOWS:
Administration Fee: ยฃ100.00 (incl VAT) per tenancy.
Referencing Fee: ยฃ100.00 (incl VAT) per tenant.
Inventory Check-In Fee (if applicable): Variable, subject to size of property.
Tenancy Renewal Administration Fee: ยฃ60.00 (incl VAT).
Last updated at 9:09 AM 19/10/2016 by Robert Shine

Complaints Procedure

If you are not happy with any aspect of our service, you can make a formal complaint in any of the following ways:

In writing:
The Managing Director
Hanover Shine Ltd
13 Northolt Road
Harrow
Middlesex
HA2 0LH

By email:
complaints@hanovershine.co.uk

It will assist our investigation if you could provide us with as much information as possible about your complaint. Examples of information that would be appreciated is as follows:

รขย€ยข Property address
รขย€ยข The name(s) of the person(s) you have dealt with
รขย€ยข Full description of your complaint
รขย€ยข Copies of all relevant documents
รขย€ยข Your contact information

What will happen when we receive your complaint?

We will try to resolve your complaint as quickly as possible. If our investigation is taking longer than expected and we are unable to provide you with our final response within 10 working days, we will advise you in writing and then provide you with regular updates until our final response is issued. On receipt of your complaint we will:

รขย€ยข Record your complaint on our records
รขย€ยข Confirm receipt of your complaint in writing
รขย€ยข Correct any mistakes we have made
รขย€ยข Notify you of the outcome of our investigation

Our Response

If we are unable to resolve your complaint within 4 weeks, we will write to you explaining the reason for the delay and let you know when we expect to be able to send you a final response.
Last updated at 9:09 AM 19/10/2016 by Robert Shine
Robert Shine Robert Shine
Director
34 reviews

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Kim Badol - upload your photo Kim Badol
Office Manager
32 reviews

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Hayley Badol - upload your photo Hayley Badol
Lettings Negotiator
4 reviews

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Hollie Bryan - upload your photo Hollie Bryan
Lettings Negotiator
8 reviews

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Fiona  - upload your photo Fiona
2 reviews

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