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    Leah and all the staff
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Website not available Properties for sale
Properties for rent
Jan 16,2018
Minithumbup
Sarah
Michelle
By: 'JulieF'
Jan 16,2018
0 people found
this helpful
We fell in love with a house in July last year at a time when we were not even looking to move. Hannells came round and valued our house and got it on the market for us straight away, with viewings taking place after two days of us deciding to go for it! They really pulled out all the stops for us and after 5 weeks, we accepted an offer on our house just in time to have our offer accepted on the house we fell in love with. Of course, that is just the start of the process and the next stage is wh...
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Jan 16,2018
Minithumbup
Barbara
By: 'Derby girl'
Jan 16,2018
0 people found
this helpful
My house sold with Hannels in less than two weeks. The service they provided was excellent all the way through. All members of staff from the valuation to the after sales team were efficient and courteous I would recommend them to anyone...
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Comment on agent fees
You get what you pay for
Was this helpful? Yes
Jan 11,2018
Minithumbup
Leah and all the staff
By: 'John SALLIS'
Jan 11,2018
0 people found
this helpful
Excellent efficient service from all the staff who kept us fully up to date. We sold very quickly but it fell through due to no fault of Hannels but a break in the chain. Soon found a new buyer and all's well that ends well. Absolutely recommend them to anybody -a great and friendly service....
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Comment on agent fees
Well deserved
Was this helpful? Yes
By: LT
Jan 15, 2018
View all comments (1)
Hi John, Thank you so much for taking the time to write this review! The whole team here at Littleover were delighted when they saw it! We're really pleased that you would be happy to recommend our services to anyone and we hope that we can be of service to you again at some point in the future! Best wishes from all of us here at Hannells Littleover! Regards Lauren Taylor Hannells Littleover ...
Jan 10,2018
Minithumbdown
By: 'Diana Conroy'
Jan 10,2018
0 people found
this helpful
Incompetent, Unethical and Unprofessional I have had the misfortune to deal with the Lettings department. Firstly, they forced me to share my details with third parties against my consent, threatening to return the deposit if I did not agree to these terms, which was well as being completely unethical is actually unlawful under data protection and information sharing laws. I felt bullied by the member of staff who dealt with me (and who then failed to return e-mails asking for information ...
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Comment on agent fees
Overpriced and disproportionate to service received. Charge tenants £300 for a basic letting agreement, check in and inventory.
Was this helpful? Yes
By: HC
Jan 15, 2018
View all comments (1)
Hi Diana, We're really disappointed that our lettings service didn't meet your expectations. I can confirm that your formal complaint has been received and, as you will be aware, this is currently being dealt with internally. With regards to the events you mention in your review, there were definitely errors from our side of things and that is certainly not the norm. As a gesture of goodwill we reduced our fees to make up for any inconvenience caused. In respect of your mention of data ...
Jan 02,2018
Minithumbup
By: '`weztas'
Jan 02,2018
0 people found
this helpful
I instructed Hannells mainly because of the market exposure they have.I have dealt with property for over twenty years and in the past have always decided to sell at auction as I was rather dubious about estate agents. This property was in a well sought after area so it was better to sell through an estate agent using the traditional method. I approached Hannells and everything was explained in great detail and my questions answered. The property was marketed very quickly and i found that the wh...
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Comment on agent fees
the fees are the fees. you pay for what you get and overall im very pleased
Was this helpful? Yes
By: BB
Jan 03, 2018
View all comments (1)
Hi Weztas! Thank you so much for taking the time to write such a brilliant review of your experience with the Hannells Team at Littleover. We're on a mission to provide all of our customers with a "Moving Experience" and it makes it all the more worthwhile for the team when they see that their hard works pays off thanks to reviews like this. From the whole team at Hannells, we'd like to thank you for choosing to move with Hannells and all the very best for the future. We sinc ...
Sep 06,2017
Minithumbup
Michelle
Sarah
By: 'Ian King'
Sep 06,2017
2 people found
this helpful
I had nothing but great service from them in selling my house,I didn't need to ring (as knowing there had been a viewing, they had already contacted me to tell me ) but then, the following day had contacted the prospective buyer for their views, incidentally the pictures were fabulous ,using a wide angle lens, totally professional and subsequently sold the house for the asking price within the week, I had other agents obviously to come for a valuation prior to Hannells but the friendly, professi...
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Comment on agent fees
I didn't know what to do in this matter but for the service I would have paid more
Was this helpful? Yes
Sep 06,2017
Minithumbup
Ben
By: 'Phillipa Mead'
Sep 06,2017
2 people found
this helpful
Outstanding service. I was kept up to date with all veiwings. Very pleasant and efficient staff. A very smooth process....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2017
Minithumbup
By: 'Charlotte Hodgson'
Sep 06,2017
2 people found
this helpful
I received excellent customer service when dealing with the sale of my house. Staff were all very professional, helpful at all times and nothing was any trouble. They kept me informed every step of the way and ensured I was happy with all viewings and times. They made the whole process of selling stress free. I'd highly recommend them to all my friends and family in the future....
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Was this helpful? Yes
Sep 02,2017
Minithumbup
By: 'Daisy22'
Sep 02,2017
0 people found
this helpful
Absouloute RUBBUSH no other words I could find to describe this agency .how do they manage to sell any of their properties is beyond me !!! The way they treat people is disgusting.,always thought sales people were meant to be good with people ...what a joke with these people . Just wish I knew how to take oue complaint further. Sickend!!!!...
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Comment on agent fees
Rubbish
Was this helpful? Yes
By: michael brain
Sep 05, 2017
View all comments (1)
we are really sorry that it seems our customer service has not met yours or it would seem our normal standards on this ocassion , we take our customer service very seriously and we do have a complaints procedure in house and external , we are extremely keen to know where and how we have not come up to our normal standard on this occasion ,so please if you would email your complaint to alison@hannells.co.uk and i can assure you we will attend to this as soon as possible ...
Aug 03,2017
Minithumbdown
By: 'mr p'
Aug 03,2017
5 people found
this helpful
can only describe has the worse experience we have had from both buying and selling ,no communication just excuses ,over value your house then say its about area , no viewings even though other properties did, and when it comes to buying even worse cant be bothered to chase up things you do the work...
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By: michael brain
Aug 18, 2017
View all comments (1)
i am the md of hannells , i have no complaint come across my desk, i take customer service very seriously if you would like to discuss please get in touch ...
Jun 26,2017
Minithumbdown
By: 'Disgruntledseller'
Jun 26,2017
4 people found
this helpful
Do not put your house in their hands. Their laziness astounds me. If you don't want to sell quickly and literally want to throw your money away go with Hannells. They will put an ad on Rightmove and that's your lot. You won't hear from them at all, but when you call them they will actively encourage you to drop the price. Even though they valued it in the first place! Everyone I have spoken to has had a bad experience. Take your chances elsewhere but if you are that stupid negotiate a 6 week con...
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By: michael brain
Aug 25, 2017
View all comments (1)
Im sorry you have not received the level of service that you should of , i see from the comments that you were a prospective customer , may i point out that there is nothing sneaky about our withdrawal fee, it is pointed out at every point of the contract and to ensure this we get our clients to witness all pages of our contract , and i believe we are the only agents who do this, and i do believe yo will find withdrawal fee with 99% of all agents , this is not some snidy practice and as for 6 ...
May 08,2017
Minithumbdown
By: 'Chris H'
May 08,2017
2 people found
this helpful
We've been letting a property through Hannells for 9months. In month 2 we advised Hannells of crucial repairs that needed doing to the property. These are the Landlords responsibility under the tenancy agreement and the Landlord and Tenant Act. Since then the property has further fallen into disrepair and caused damage to our car. Roof tile fallen off and hit it. Hannells have not attended to the repairs or offered to repair our vehicle now having to get the lawyers involved. They are full of li...
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Comment on agent fees
Don't know the landlord pays them.
Was this helpful? Yes
By: michael brain
Aug 18, 2017
View all comments (1)
im sorry , but i saw picture of both the car and tile , so you are saying a slate roof tile, fell 18 ft of roof hit your car scratched it in two directions , no dent and the tile then hit a blocked paved driveway and didnt smash , whilst landing aproximately 3 ft away from the car ,ill let people make there own mind up ...
Aug 26,2016
Minithumbdown
Emma
By: 'Ruqayyah'
Aug 26,2016
5 people found
this helpful
This service leaves a lot to be desired. Service adviser called and was very rude and impolite. Asked my why I 'had not been to a mortgage adviser's appointment' which was in a week's time! Someone had booked my appointment in the diary on the incorrect date. When she realised she had made a mistake, she didn't bother apologising. I had to ask for an apology. She then proceeded to swear at me when she THOUGHT she had put the phone down.Big mistake. There was some other service adviser in the b...
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What agent could do to change your mind?
n/a
Attached Files
Comment on agent fees
n/a
Was this helpful? Yes
Feb 21,2015
Minithumbdown
By: 'Mick'
Feb 21,2015
8 people found
this helpful
Worse company in the world!!!! Full of b.s to me and the vendor! They over value houses by over £20k and deny its their fault when it falls through! 2 valuations state it was worth 20k less and they still say they valued it correctly. Plus they lie through their teeth to get you to go higher, making up fantom people who have put a bid in? Plus they stretch photos to make rooms and gardens 5 x bigger than they are! Beware worst company in the world! Do not buy through them and defo don't se...
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Was this helpful? Yes
By: michael brain
Aug 18, 2017
View all comments (3)
no we do not make up phantom offers in any way whatsoever , and we valued the house at current market condtions, someone agreed to purchase the property at that price, it was down valued by the surveyor for the mortgage company , if it had been a cash buyer this vendor would of been singing our praises , but i understand the dissapointment felt after the surveyor downvalued it , had it been a different surveyor the outcome could well of been different , and we dont lie to get you to go higher , ...
Oct 10,2013
Minithumbdown
By: 'Ecumming01'
Oct 10,2013
5 people found
this helpful
After putting an offer in we we\'re informed that another had been put in of the same value and that it had gone to sealed bids to which my partner replied that she would have to talk it over with myself as I was at work the lady the began to try to pressure my partner into giving an offer she explained again she couldn\'t give one as we would have to discuss how much we was prepared to go too the lady said ok, the next day after discussing my partner rang up to put our bid in only to be told th...
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What agent could do to change your mind?
More patience less pressurising
Attached Files
Was this helpful? Yes
Oct 01,2013
Minithumbdown
By: 'Sarah'
Oct 01,2013
4 people found
this helpful
I am currently looking to purchase a house, and also selling mine. After a number of people armed me against hannells I decided not to go with them. Thankfully I didn\'t. I have phoned them on a. Umber of occasions regarding properties they have advertised. The staff are rude, can not be bothered with your queries, do not offer any other properties for sale nearby. I have phoned other estate agents who have been so friendly and helpful. I suggest a revamp in staff because I am not the only one s...
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What agent could do to change your mind?
Staff need to be more friendly and polite, try and be enthusiastic with potential customers.
Attached Files
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Apr 11,2013
Minithumbdown
By: 'unhappy customer'
Apr 11,2013
5 people found
this helpful
My property was up for sale for 2 years and during that time the marketing was crap! Standard ad on Rightmove but hardly any in the local paper or their window etc - was told they don\'t get many sales from the paper when I queried... told on several occasions to reduce my price which I evetually did (several times) but still hardly any viewings and no offers! Eventually got so frustrated with them that I used another agent in the city centre and hey presto it sold!!!!!! Could have been many rea...
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Was this helpful? Yes
By: MGB
Aug 23, 2013
View all comments (1)
pardon my flippence, but if we were that bad, why an earth would you stay with an agent for two years, something amiss here ...
Feb 09,2013
Minithumbdown
By: 'Dave'
Feb 09,2013
5 people found
this helpful
My daughter provided a large payment to cover sale of herhouse and solicitor fees. Whilst the house was for sale they constantly had to chase them to get viewings and felt as if the staff were not interested. Unfortunately due to personal circumstances they could not proceed to sell and requested money back which was not used for the legal side of the sale. Despite only a few adverts and little help from the sales team they refused any refund. I would definately not recomend use of this agent....
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By: MGB
Jun 14, 2013
View all comments (1)
The lady in question agreed to use our services, we offered two types of package, because the market wasn't very good at this time, we offered our normal fee, which the lady would have had to pay our fees , solicitors fees buying and selling , and EPC charges, or we offered a greatly reduced fee (To assist people to get on the market), which included all the of the services mentioned , this enabling her to budget the move more easily, and also saving hundreds of pounds on normal fees. we did as ...
Dec 27,2010
Minithumbdown
By: 'Pojken'
Dec 27,2010
2 people found
this helpful
Hannels failed to provide a copy of the tenancy agreement, until requested: and even then the landlord's obligations pages were missing, and they also failed to provide out of hours emergency phone numbers (which I have only found out due to having frozen pipes and no water. They took over a month to rectify the water heater (in winter), a month to replace the washing machine, over a month to replace a shower, with a lesser unit than the original. ...
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Was this helpful? Yes
By: mgb
Aug 23, 2013
View all comments (1)
would be nice if true, but hannells Allestree have never done lettings, so dont know where this has come from ...
Apr 07,2010
Minithumbdown
By: 'AMH710'
Apr 07,2010
1 people found
this helpful
Dreadful lettings agency. Staff never give feedback on viewings. You always have to chase them, they never keep you informed. The staff are nice but they\'re predominantly young and inexperienced - and clearly nobody is spending any time training them on best practice. I lost a long term rental purely due to their inefficiency. Inefficient, poorly organised and unprofessional - don\'t use them !...
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By: MGB
Aug 23, 2013
View all comments (1)
would be nice if true, but hannells Allestree have never done lettings, so dont know where this has come from ...
Nov 16,2009
Minithumbdown
By: 'rj'
Nov 16,2009
2 people found
this helpful
Very uncooperative, very untrustworthy, very unreliable. At times downright rude. They were very friendly till our offer was accepted and then became extremely difficult to deal with, refusing to even answer the most basic questions. Very shady organisation. (We dealt with the Allestree branch). They made the process of buying a house very, very difficult. I hope people will stay clear of them....
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