• Staff picture
    Lauren Taylor
  • Staff picture
    Michelle Brown
  • Staff picture
    Emma Reeve
  • Staff picture
    Cally Murphy
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    Michelle Tinson
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    Sarah Gascoigne
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    Nicola Gill
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    Amy Boole
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    Jenna Dolman
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    Nicola Barnard
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    Nic Younger
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    Amanda Aldenat
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    Martin King
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    Gail Cieslak
  • Staff picture
    Eliza Tudgay
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    Michael Brain
  • Staff picture
    Tom Dukes
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    Jo Riggott
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    Heather Furber
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    Sarah Keeling
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    Rachel Beighton
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    Heidi Bainborough
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    Rebecca Mills
  • Staff picture
    Aimee Thornton
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were su
Read full description...Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells

www.hannells.co.uk

Properties for Sale
Properties to Rent

“Exceptional...”

Feb 18,2019
Minithumbup
Amanda Aldenat
Julianna
By: 'Amanda'
Feb 18,2019
0 people found
this helpful
From start to finish the team at Chellaston have been professional, friendly, caring and everything was handled in a timely and efficient way. They made a difficult time bearable for me...
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Comment on agent fees
Par for the course
Was this helpful? Yes

“Poor service...”

Feb 18,2019
Minithumbdown
By: 'Pete'
Feb 18,2019
0 people found
this helpful
Had a valuation visit today took time off work and the agent made me feel uncomfortable in my home then the value was a lot lower than others which was fine which I expected but didn't like the way was made to feel plus the ...
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Comment on agent fees
Don’t know
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“Excellent Service...”

Feb 18,2019
Minithumbup
Nicola Barnard
Sara Walker-Bradley
By: 'KS'
Feb 18,2019
0 people found
this helpful
I have brought through the Allestree branch of Hannells & could not fault the service from all the staff involved. Nicola, Sara, Leah, Zoe & Pam have always been so helpful & kept me fully updated on all developments. I would highly recommend. Thank you for all your ...
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Comment on agent fees
n/a
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“Amazing from the start...”

Feb 13,2019
Minithumbup
Aaron Curd
By: 'Ward family'
Feb 13,2019
0 people found
this helpful
Aaron has been fantastic looking after the sale of our property. We have been kept up to date and all our questions or requests were dealt with quickly and professionally....
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Comment on agent fees
Fees are aligned with the average for derby but the service provided is exceptional
Was this helpful? Yes
By: Angie Taylor
Feb 13, 2019
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Hello to the lovely "Ward" family, It's great to see that our exceptional service has won the day again.. We are not the cheapest Agent in Derbyshire, we don't claim to be. But what we do is provide the "complete moving experience" and this sets us apart from lesser Agents. It has been a pleasure working with you and we will continue to provide the excellent service all the way to completion of the Sale. Thanks again!!! ...

“Excellent service...”

Feb 13,2019
Minithumbup
Tom Dukes
By: 'Lisa'
Feb 13,2019
0 people found
this helpful
Great team good communications very knowledgable.Attention to detail.Thanks again would definitely reccomend sold our house within a week....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent service...”

Feb 11,2019
Minithumbup
By: 'Katie'
Feb 11,2019
0 people found
this helpful
We purchased our first house through Hannells. They provided excellent service and kept us up to date every step of the way. They were always available to speak to us and answer any questions and worked well with our solicitor. I would recommend their services....
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Comment on agent fees
N/A
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By: Angie Taylor
Feb 11, 2019
View all comments (1)
Hi Katie Thank you for taking time to post such a positive review.. The team here at Littleover work hard to provide the "Complete moving experience" and we are happy you felt well looked after throughout the buying process... ...

“A very smooth sales process...”

Feb 11,2019
Minithumbup
Michelle Brown
By: 'Elizabeth Bowler'
Feb 11,2019
0 people found
this helpful
As soon as we accepted a sale, we were handed over to a dedicated Sales Progressor, Michelle Brown. Michelle was very communicative in leading us through the process, keeping us informed along the way and even calling just to say nothing new had happened but ...
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Comment on agent fees
We felt the agent fees were fair.
Was this helpful? Yes

“Great service...”

Feb 11,2019
Minithumbup
Leanna Holmes
Eliza Tudgay
By: 'Jessica'
Feb 11,2019
0 people found
this helpful
I've used Hannells prior to this move and always received great customer service. However this time I feel like they helped out a lot more, they were so friendly and smiley every time we saw them. We did have a few issues with finding a ...
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Comment on agent fees
Good, they are reasonably priced and they take the fees all in one go making it easier for moving in day.
Was this helpful? Yes

“Excellent service from Leanna, Jenna and Eliza...”

Feb 11,2019
Minithumbup
Jenna Dolman
Leanna Holmes
By: 'John and Dawn Goodall'
Feb 11,2019
0 people found
this helpful
Leanna is an excellent member of staff who works hard at managing our property. Always helpful and gets good results. We were really happy how quickly she sorted new tenants for our property. Jenna is also excellent. She is always on the ball. Eliza is ...
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Comment on agent fees
Good. Pleased with the service given.
Was this helpful? Yes

“Friendly / Helpful Service...”

Feb 11,2019
Minithumbup
Zoe Blakeman
By: 'Claire'
Feb 11,2019
0 people found
this helpful
Prompt response to phone calls. Efficient and friendly at the viewing appointment. Keeps promises of returning calls and very knowledgeable....
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Comment on agent fees
Not known
Was this helpful? Yes

“Excellent all round sales service....”

Feb 11,2019
Minithumbup
Alex Simpson
By: 'Tessa'
Feb 11,2019
0 people found
this helpful
I cannot praise Hannells at Littleover enough. We received an excellent allround and personal service throughout both our search for a property and the whole sales process. They were patient, flexible and supportive and contributed in every way possible to making the whole process as ...
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Comment on agent fees
Fair and reasonable fees for a great personal service.
Was this helpful? Yes
By: Angie Taylor
Feb 11, 2019
View all comments (1)
Dear Tessa Thank you so much for a lovely review. It has been an absolute pleasure to market and sell your property and i know Alex our sales Progressor will be pleased with the mention as he works tirelessly to keep the process as stress free as possible!! Thanks again... ...

“Stress free...”

Feb 08,2019
Minithumbup
Leanna Holmes
By: 'Gary and Anisoara'
Feb 08,2019
0 people found
this helpful
110% stress free with the way things have gone from start to finish Made the whole process of becoming a new tenant easy Always had time to answer all your questions...
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Comment on agent fees
Good
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“Five Star Service...”

Feb 08,2019
Minithumbup
Michelle Brown
Cally Murphy
By: 'Mr Very Happy'
Feb 08,2019
0 people found
this helpful
From the first meeting to the last so so helpful,always very professional and correct,was quided through all the steps regarding sale superbly,all the staff are so calming to deal with,especially when dealing with a potential problem,can not thank them enough....
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Comment on agent fees
As agreed very fair
Was this helpful? Yes

“Professional...”

Feb 08,2019
Minithumbup
By: 'Ro'
Feb 08,2019
0 people found
this helpful
Throughout the process I dealt with a number of different people all of who were helpful, professional and friendly, I was happy with the service I received. The only slight issue I had was that I dealt with so many different people, but that said ...
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Comment on agent fees
Ok
Was this helpful? Yes

“My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us into our new home....”

Feb 08,2019
Minithumbup
Eliza Tudgay
Leanna Holmes
By: 'Sarah'
Feb 08,2019
0 people found
this helpful
My partner and I were in a very difficult situation, the lovely team at Hannells did everything they could to help us. They were efficient, professional and we left their office confidently knowing our move was in great hands. Thank you....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Very friendly and efficient...”

Feb 08,2019
Minithumbup
Leah Stares
Pam Fletcher
By: 'Friendly and Efficient'
Feb 08,2019
0 people found
this helpful
The girls are always plesent to talk to have have kept us well informed on the progress of the sale. All currently going to plan...
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Comment on agent fees
Slightly high when you add Vat but we are getting what we pay for
Was this helpful? Yes
By: Nicola Barnard
Feb 08, 2019
View all comments (1)
Thank you for your review & we were all pleased to hear your comments. Kind regards Nicola & The Allestree Team ...

“Outstanding...”

Feb 07,2019
Minithumbup
Amy Boole
Michelle Tinson
By: 'frances'
Feb 07,2019
0 people found
this helpful
Right from the first phone call the staff at Hannells have been there for my partner and I, arrangeing viewings and meetings. Nothing has been to much trouble. I thank them all for helping us buy our first property...
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“Fabulous Customer Service...”

Feb 07,2019
Minithumbup
Leanna Holmes
Eliza Tudgay
By: 'Sam Richardson'
Feb 07,2019
0 people found
this helpful
From the moment I made the appointment to view the property, the service I have received cannot be faulted. Eliza showed me around the house and was very friendly. She even let us back in to double check something we'd forgotten to check for (This ...
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Comment on agent fees
I think the fees seem to be in line with other Agent's
Was this helpful? Yes

“Kept in touch throughout. Always positive....”

Feb 07,2019
Minithumbup
Michelle Brown
By: 'Anon'
Feb 07,2019
0 people found
this helpful
A difficult journey to purchasing our home but felt well supported by this positive team, especially Michelle in sales progression...
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Was this helpful? Yes

“Buying a house...”

Feb 06,2019
Minithumbup
Michelle Tinson
Richard Brown
By: 'Kyle'
Feb 06,2019
0 people found
this helpful
Michelle was very helpful and friendly could not fault in any way! Richard shown us around the house on a couple of occasions and was great!...
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Was this helpful? Yes

“Very good...”

Feb 05,2019
Minithumbup
Gail Cieslak
Natalie
By: 'Stacey'
Feb 05,2019
0 people found
this helpful
All the agents I spoke with were very helpful especially Gail and Natalie. I would definitely recommend to any buying or selling their home....
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Was this helpful? Yes

“A Friendly and helpful experience...”

Feb 05,2019
Minithumbup
Sarah Gascoigne
Amy Boole
By: 'DAB'
Feb 05,2019
0 people found
this helpful
Both Sarah and Amy have been extremely helpful throughout the purchase of my new home, providing a professional and friendly service over the past few months....
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Was this helpful? Yes

“Efficient...”

Feb 05,2019
Minithumbup
Emma Reeve
By: 'Pop'
Feb 05,2019
0 people found
this helpful
Emma was polite and courteous and handled our offer efficiently by keeping us informed throughout. She arranged for the memorandum of sale to be forwarded to our solicitors very quickly, and the purchase is now going through....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Angie Taylor
Feb 06, 2019
View all comments (1)
Thank you taking the time to post such a positive review.. Wishing you all the best with your purchase and be assured Hannells excellent sales Progressor Alex will guide you through to completion... ...

“Great Service...”

Feb 04,2019
Minithumbup
Sarah Gascoigne
By: 'HB's'
Feb 04,2019
0 people found
this helpful
Fast and efficient service from start to finish. Lots of communication with us about the sale of the property. All the team at the branch have been very good. Easy to work with, just a great team....
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Comment on agent fees
Agents fees were very competitive
Was this helpful? Yes

“Good service...”

Feb 04,2019
Minithumbup
Natalie
By: 'Craig'
Feb 04,2019
0 people found
this helpful
We purchased a property in Shardlow via Hannells Alvaston branch. Initially we were shown around the property by Toby, who was both professional and honest. We dealt mostly with Natalie for the purchase, who was always helpful and happy to accommodate any requests. We would ...
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Was this helpful? Yes

“House Purchase...”

Feb 03,2019
Minithumbup
Gail Cieslak
By: 'Arthur Kinder'
Feb 03,2019
0 people found
this helpful
Gail was always happy to help with any queries and always rang back if a message was left. Very helpful in sorting out the solicitor that was holding every thing up....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“They saved my Christmas!...”

Feb 02,2019
Minithumbup
Leanna Holmes
Hollie
By: 'Andrew'
Feb 02,2019
0 people found
this helpful
I have sent this e-mail to show how grateful I am for the help and service I received from your staff. Eliza showed me around a couple of properties and did the handover at the chosen property, Heather showed me around the chosen property, the ...
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Was this helpful? Yes

“Selling my house...”

Feb 01,2019
Minithumbup
Angie Taylor
Emma Reeve
By: 'Ian King.'
Feb 01,2019
1 people found
this helpful
I would just like to thank Hannells for their immense effort they put in with the sale of my house, so professional and kept upto date with every step of the sale, even, with the sale being completed yesterday the purchaser asked for a final ...
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Was this helpful? Yes
By: Angie Taylor
Feb 01, 2019
View all comments (1)
Thank you Ian for the amazing review..as you know we work tirelessly to provide the "complete moving experience" It was a pleasure working with you Ian and look forward to the next time... ...

“Professional and friendly...”

Jan 30,2019
Minithumbup
Leah Stares
Nicola Barnard
By: 'Nicola & Paul'
Jan 30,2019
1 people found
this helpful
I found Nicola, Leah and Zoe to be professional and friendly at all time. There efforts to assist us in finding a new home were fantastic. Everything is followed up in writing and even follow up call to check you would still be attending a ...
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Comment on agent fees
Fees were higher than another agent offered, but I appreciate they have a pricing structure. I f they had come closer to the price we may have chosen Hannells to market the property.
Was this helpful? Yes
By: Nicola Barnard
Jan 30, 2019
View all comments (1)
Thank you both for taking the time to write your review & I'm pleased to see your Hannells moving experience is a good one. We shall of course keep you updated on the progress of your purchase. Kind regards Nicola & all the team at Allestree ...

“friendly, Helpful , polite , efficient....”

Jan 29,2019
Minithumbup
Sarah Keeling
Cally Murphy
By: 'Melanie'
Jan 29,2019
0 people found
this helpful
Whilst walking around Mickleover one day not thinking of selling my house I saw a property that caught my eye , I continued to walk into Hannells to ask if I could view the property Sarah did nothing more than drive me there in her car ...
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Comment on agent fees
Good
Was this helpful? Yes

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 1 37 1 238 1 110 1 11 4

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:42 AM 19/09/2018 by allAgents

Allestree
502 Duffield Road, Derby DE22 2DL
(83)
Alvaston
27 Shardlow Road, Derby DE24 0JG
(38)
Chaddesden
488 Nottingham Road, Derby DE21 6PF
(72)
show all branches (7)
Chellaston
55-57 High Street, Derby DE73 6TB
(57)
Lettings Pride Park
1 Mallard Way, Derby DE24 8GX
(65)
Littleover
272 Blagreaves Lane, Derby DE23 1PS
(76)
Mickleover
9 The Square, Derby DE3 0DD
(40)


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