95% sales valuation accuracy
98% sales fee satisfaction
89% lettings valuation accuracy
95% lettings fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “...
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Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Leanna Holmes
Nicola Barnard
Heather Furber
Amy Boole
Emma Reeve
Eliza Tudgay
Michelle Tinson
Aaron Curd
Lauren Taylor
Sarah Gascoigne
Michelle Brown
Amanda Aldenat
Sara Walker-Bradley
Alex Simpson
Leah Stares
Eve Holmes
Gemma Loisy
Sarah Keeling
Zoe Blakeman
Aimee Thornton
Cally Murphy
Jo Riggott
George Shore
Hollie Clayton
Martin King
Latest Reviews
View all Reviews 992Featured Review
a
reviewed by 'DenStone'
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reviewed by 'Mr Stanley'
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reviewed by 'EmmaW'
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reviewed by 'Indie Critic'
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reviewed by 'GDW Construction. Gary.'
1st Dec 2020
reviewed by 'Rob Duncan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £22,000 | £47,000,000 |
| Lettings | 89% | 95% | £320 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 73 | 3 | 94 | 2 | 511 | 8 | 267 | 6 | 23 | 5 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Featured Review
a
Apr 04,2019
Apr 04,2019
15
people found
this helpful
this helpful
As a landlord,I cannot fault the prompt professional service received from Heather.
From receiving keys to a property -photos-advertising-viewing and a tennant accepting only an amazing 4days.........that's outstanding-many thanks !!!!...
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Comment on agent fees
Every penny spent on Hannells fees is a penny very well spent.
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Featured Review
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Mar 22,2019
Mar 22,2019
13
people found
this helpful
this helpful
Just a comment to say I always find Vicky & Jenna extremely helpful, pro-active and responsive in my dealings with them. Generally as a landlord I'm very satisfied with the service that Hannells provide....
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Mar 26,2019
Mar 26,2019
13
people found
this helpful
this helpful
Responsive in assisting with problems and happy to help. Vicky has always remained professional and updates us regularly without having to chase. Letting with Hannells is easy and the process has been great....
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Comment on agent fees
The fees were fine. Affordable
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Featured Review
a
Apr 08,2019
Apr 08,2019
3
people found
this helpful
this helpful
Brilliant estate agents. Reasonably priced, non-pretentious, extremely friendly and courteous staff. Highly efficient and effective as a team. Kept me well informed at each stage. Got a sale within weeks. Their good reputation is well deserved. I highly recommend to future sellers....
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Comment on agent fees
Reasonable fees
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Apr 08, 2019
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Thank you so much for the positive review. It was a pleasure selling such a beautiful home and the whole team are pleased that you asked Hannells to look after you throughout the process. ...
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a
Apr 06,2019
Apr 06,2019
4
people found
this helpful
this helpful
From start to finish the staff have been great. We dealt with nearly all members at one point or another and each one were fantastic and knowledgeable.
We look forward to working with them again in the future....
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Comment on agent fees
Good
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Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Amanda and the rest of the team were absolutely amazing through a very difficult and stressful buying process. Without their help do not think this purchase would have happened. Would highly recommend to our friends and family. Thankyou!...
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Nov 30,2020
Nov 30,2020
0
people found
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Speedy getting property to market, enthusiastic about our home and very efficient.
Cheerful and helpful throughout, quick to arrange viewings and confirm by email....
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Nov 30,2020
Nov 30,2020
0
people found
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We have been very impressed with the service that we have received at the oakwood branch . Everyone has been brilliant. Amanda has kept us informed and up to date every step of the way . Would definitely recommend Hannells ....
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Nov 28,2020
Nov 28,2020
0
people found
this helpful
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Great friendly staff and a great company. Sold my house with ease and always there to answer any questions. Excellent service....
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Nov 28,2020
Nov 28,2020
0
people found
this helpful
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A highly professional service at Hannells with no issues and a great team at Oakwood!
Thank you all for a smooth house purchase.
I hope to deal with Amanda and the team again.
Kind Regards
Paul...
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Nov 27,2020
Nov 27,2020
0
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Brilliant service from day 1.
Nothing was too much trouble. Communication wad fantastic. We're very happy with our choice to use Hannells Alvaston....
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Nov 27,2020
Nov 27,2020
0
people found
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I have sold a number of my investment properties with the Hannells Allestree branch over the last few months and the service has been excellent. I would definitely use them again....
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Nov 27,2020
Nov 27,2020
0
people found
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I have been very pleased with the service I have received from Hannells. Their approach is highly professional and very efficient. I have been particularly impressed by their tenacity at keeping up with the
machinations of the parties in the chain.
I am very grateful ...
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Nov 26,2020
Nov 26,2020
0
people found
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Hannells have been great throughout the whole selling process.
The team at the Littleover branch are friendly and professional and I am pleased that I chose them to sell my house.
It has been a bit of a bumpy ride but I felt they handled ...
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Nov 27, 2020
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Hi Amanda, Thank you so much for taking the time to write about your experience with the Hannells Littleover team. It really was so lovely ready your thoughts on the team and how impressed you was with the service you received. Fantastic to know that you would Highley recommend our services. Kind Regards Lauren and the whole team here at Littleover. ...
Nov 26,2020
Nov 26,2020
0
people found
this helpful
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Initial contact was poor, but once Sarah got involved she made sure we were updated regularly and was extremely helpful. She was patient and explained the selling process clearly....
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Nov 22,2020
Nov 22,2020
0
people found
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Gemma and Emma are great, they are friendly and professional, they offered support and advice when required, they worked hard and always followed up viewings with feedback, the 5*s are solely for them.
1* should be deducted as the photos and property description were basic and ...
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Nov 23, 2020
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Hi Caroline, I hope you are well. Thank you so much for taking the time to write a review. Gemma and Emma were delighted when they read your fabulous comments. They really do love what they do and comments like yours show their passion for their roles. In relations to your other comments written they have been duly noted. Kind Regards Lauren and the whole team here at Littleover. ...
Nov 20,2020
Nov 20,2020
0
people found
this helpful
this helpful
A big thank you to Sally at the Mickleover branch for making us as first time buyers so at ease through the process, making it much less daunting. The Mickleover team have been very friendly and helpful, thanks again for the excellent service!...
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Nov 19,2020
Nov 19,2020
0
people found
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Great service and super fast sale. Sarah at Mickleover branch was excellent, my house sold within 5 days and completed in 6 weeks. (Sept 2020) Would highly recommend Sarah and her team....
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Nov 19,2020
Nov 19,2020
0
people found
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Sarah, George and Sally kept us well informed and advised throughout the marketing, sales and pre-contract periods.
They were always friendly, approachable and proffeaional. We were regularly kept updated on viewing figures, feedback and found their advice on marketing strategies very helpful.
We would highly ...
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Nov 18,2020
Nov 18,2020
0
people found
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As two first time buyers looking to get our first home everything was a little daunting but Eliza at Hannells was excellent in helping us through the process in the first few days....
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Nov 18,2020
Nov 18,2020
0
people found
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From my first phone call with Hannells I explained my situation which is unique as I have two disabled children so the viewings would be hard and they sorted everything out for me, nothing was a problem they worked everything around what I could and ...
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Nov 17,2020
Nov 17,2020
0
people found
this helpful
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From the start we felt confident with choosing Hannels , we booked a valuation and the team moved quickly to get our house on the market , arranging domestic engineers and photographer . We then saw a house we wanted to offer on and asked for advice on ...
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Nov 17,2020
Nov 17,2020
0
people found
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I cannot even begin to thank you girls at
Hannells (Alvaston branch), for your dedicated and professional help throughout the whole of this lengthy and problematic experience!
For me, it has been a complete and utter nightmare since January this year and with all the ...
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Nov 12,2020
Nov 12,2020
0
people found
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Amazing service! Sold our house very quickly. Great communication along the way.
Would definitely recommend and will use again and again.
5 stars!!!!...
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Nov 12,2020
Nov 12,2020
0
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Sarah was just wonderful she’s excellent at her job as was all the Handel’s Staff. They were all very friendly and helpful, even went that extra mile to help when asked ....
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Nov 11,2020
Nov 11,2020
0
people found
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The staff have all been first class and very professional in the sale of my deceased mother's property. Nothing is too much trouble for them and they have been in constant touch over every detail. Hannells would always be my first choice. Thank you...
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Nov 10,2020
Nov 10,2020
0
people found
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Eliza and Heather have been fantastic! Constantly keeping me updated and sorting things out for the sale of our house. Went live on the Thursday and sold by the Monday!! 100% recommend Hannells....
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Nov 09,2020
Nov 09,2020
0
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Very helpful when valuing
Very prompt at taking photos
Nothing was too much trouble.
Hannels have been very patient with me...
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Nov 09,2020
Nov 09,2020
0
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Jo was lovely when she came to value the property and take photos and was very clear with my expectations.
I spoke with Aimee, Lorna Sarah and Michelle who arranged viewings and the initial sale. They were all very helpful and efficient....
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Nov 09,2020
Nov 09,2020
0
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Oliver who completed the valuation was Friendly, Professional and very informative - The property sold for the asking price
The Aftersales team kept me up-to-date and fully aware of issues. I would like to personally thank Nicola and Sara for helping get this over the ...
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Nov 09,2020
Nov 09,2020
0
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We probably wouldn’t have ended up in our wonderful house if it wasn’t for the support, transparency and hard work done by Hannells. Truly the most reassuring people to help you through the most stressful and scary process. Couldn’t recommend enough - ...
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Nov 08,2020
Nov 08,2020
0
people found
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Great service, and provides excellent communication throughout the entire process. Very professional and good value for money. I would highly recommend others to use Hannells....
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Nov 07,2020
Nov 07,2020
0
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Eliza has been excellent from my first call to enquire about a house we were interested in. Eliza has kept me informed as things have progressed after our offer was accepted....
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Nov 06,2020
Nov 06,2020
0
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Very good kept us informed at all stage. In particular Eliza and Heather very helpfull. Very satisfied and will recommend....
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Nov 06,2020
Nov 06,2020
0
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Very helpful and kept me up to date at all times. They have made the process very easy and clear. Great customer service....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 9:46 AM 19/09/2018 by allAgents
Awards won by Hannells
Individual Branch Awards
Derby, DE73
Derby, DE23
-
2020
Best Estate Agent in Derby
-
2020
Best Overall Agent in DE23
-
2020
Best Estate Agent in DE23
-
2019
Best Overall Agent in DE23
-
2019
Best Estate Agent in DE23
-
2019
Best Estate Agent in Derby
-
2018
Best Overall Agent in DE23
-
2018
Best Estate Agent in DE23
-
2019
Best Estate Agent in Midlands
-
2018
Best Estate Agent in Derby
-
2020
Best Estate Agent in Midlands
-
2019
Best Overall Agent in Midlands
Derby, DE24
-
2020
Best Letting Agent in Derby
-
2020
Best Letting Agent in DE24
-
2019
Best Letting Agent in Midlands
-
2019
Best Letting Agent in DE24
-
2019
Best Overall Agent in DE24
-
2019
Best Letting Agent in Derby
-
2019
Best Overall Agent in Derby
-
2018
Best Letting Agent in DE24
-
2018
Best Letting Agent in Derby
-
2019
Best Overall Agent in Midlands
