Hannells

4.89/5 rating 641 reviews
99% recommend
  • 86% lettings valuation accuracy
    • |
  • 94% lettings fee satisfaction
  • Staff picture
    Lauren Taylor
  • Staff picture
    Michelle Brown
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    Emma Reeve
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    Cally Murphy
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    Michelle Tinson
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    Sarah Gascoigne
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    Nicola Gill
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    Amy Boole
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    Jenna Dolman
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    Nicola Barnard
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    Niki Younger
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    Amanda Aldenat
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    Martin King
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    Gail Cieslak
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    Eliza Tudgay
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    Michael Brain
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    Tom Dukes
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    Jo Riggott
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    Heather Furber
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    Sarah Keeling
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    Rachel Beighton
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    Heidi Bainborough
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    Rebecca Mills
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    Aimee Thornton
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were su Read full description...Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells

www.hannells.co.uk

Properties for Sale
Properties to Rent

Featured Review
a

“Great Service !...”

Apr 04,2019
Minithumbup
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Heather Furber
By: 'DenStone'
Apr 04,2019
14 people found
this helpful
As a landlord,I cannot fault the prompt professional service received from Heather. From receiving keys to a property -photos-advertising-viewing and a tennant accepting only an amazing 4days.........that's outstanding-many thanks !!!!...
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Comment on agent fees
Every penny spent on Hannells fees is a penny very well spent.
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Featured Review
a

“Good Service...”

Mar 22,2019
Minithumbup
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Vicky Hallam
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Jenna Dolman
By: 'Mr Stanley'
Mar 22,2019
13 people found
this helpful
Just a comment to say I always find Vicky & Jenna extremely helpful, pro-active and responsive in my dealings with them. Generally as a landlord I'm very satisfied with the service that Hannells provide....
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Featured Review
a

“Professional and responsive...”

Mar 26,2019
Minithumbup
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Vicky Hallam
By: 'EmmaW'
Mar 26,2019
13 people found
this helpful
Responsive in assisting with problems and happy to help. Vicky has always remained professional and updates us regularly without having to chase. Letting with Hannells is easy and the process has been great....
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Comment on agent fees
The fees were fine. Affordable
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Featured Review
a

“Professional, Personable and Effective service...”

Apr 08,2019
Minithumbup
By: 'Indie Critic'
Apr 08,2019
2 people found
this helpful
Brilliant estate agents. Reasonably priced, non-pretentious, extremely friendly and courteous staff. Highly efficient and effective as a team. Kept me well informed at each stage. Got a sale within weeks. Their good reputation is well deserved. I highly recommend to future sellers....
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Comment on agent fees
Reasonable fees
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By: Angie Taylor
Apr 08, 2019
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Thank you so much for the positive review. It was a pleasure selling such a beautiful home and the whole team are pleased that you asked Hannells to look after you throughout the process. ...
Featured Review
a

“Great easy service...”

Apr 06,2019
Minithumbup
By: 'GDW Construction. Gary.'
Apr 06,2019
2 people found
this helpful
From start to finish the staff have been great. We dealt with nearly all members at one point or another and each one were fantastic and knowledgeable. We look forward to working with them again in the future....
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Comment on agent fees
Good
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“Keeping up to date...”

Jun 20,2019
Minithumbup
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Alex Simpson
By: 'GavS'
Jun 20,2019
0 people found
this helpful
Great service as always keeping you up to date with progress on a regular basis, chasing solicitors on the sellers behalf....
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Comment on agent fees
Good reasonable fees
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“Great service...”

Jun 19,2019
Minithumbup
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Alex Simpson
By: 'Emma J'
Jun 19,2019
0 people found
this helpful
Great communication and quick responses from emails. Alex helped make the buying process a less stressful one. Thanks for your help....
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N/A
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“Excellent service and beyond...”

Jun 18,2019
Minithumbup
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Michelle Brown
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Sarah Keeling
By: 'DrJEaton'
Jun 18,2019
0 people found
this helpful
Our purchase was not straightforward for several reasons, but the service we received from Michelle and Sarah was second to none. We feel that both professionals were approachable, supportive and really went beyond the call of duty to make sure our purchase was smooth and ...
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Comment on agent fees
We did not pay fees to the agent as a buyer
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“Great service...”

Jun 17,2019
Minithumbup
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Rob Rawlins
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Rob Rawlins
By: 'Corey'
Jun 17,2019
0 people found
this helpful
Rob , Natalie and Toby have been brilliant so far. That have helped me find a property and also find a buyer for mine. Highly recommend....
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“Delighted...”

Jun 16,2019
Minithumbup
By: 'Vic'
Jun 16,2019
0 people found
this helpful
Hannells have done a fantastic job from marketing my house right through to contacting solicitors and keeping the chain moving. Excellent service and I would definitely use them again....
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Comment on agent fees
I am happy with my inclusive fee package
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By: Angie Taylor
Jun 17, 2019
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The whole team are so pleased that we did such a "fantastic" job.. we thank you for taking the time to post such a positive review!! ...

“Positive experience...”

Jun 14,2019
Minithumbup
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Eve Holmes
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Michelle Brown
By: 'N&A'
Jun 14,2019
0 people found
this helpful
Moved from another Agent, and the difference was hugely noticeable. Flood of viewings fairly quickly as you'd expect and once we got to the point of accepting an offer the communication was clear....
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Comment on agent fees
You can move for cheaper but that is usually with online agents.
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“Great professional service...”

Jun 14,2019
Minithumbup
By: 'Marsh. B'
Jun 14,2019
0 people found
this helpful
Great service from the team. Nathalie, Toby and Rob. Rob did a particularly good job on the negotiation. Very good communications at all stages...
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Comment on agent fees
The fees are reasonable for the service provided.
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“First time buyers...”

Jun 13,2019
Minithumbup
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Natalie
By: 'Stacey'
Jun 13,2019
0 people found
this helpful
We dealt with Natalie from original request of viewing the property right through to acceptance of offer. As first time buyers, and very picky buyers, I have to admit it was a daunting process neither of us have any idea about! But Natalie was supportive, ...
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“Always available always polite always helpful...”

Jun 13,2019
Minithumbup
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Rob Rawlins
By: 'Ian Manders'
Jun 13,2019
0 people found
this helpful
All round great service. Always available, helpful, polite and understanding. Always kept updated on offers and advise when needed. Thank you....
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Comment on agent fees
You get what you pay for.
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“Thank you!...”

Jun 12,2019
Minithumbup
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Sarah Gascoigne
By: 'Laura McWha'
Jun 12,2019
0 people found
this helpful
Thank you so much Sarah and team for helping so far which has resulted in us having our offer accepted to buy our first house! So far everything has been really smooth and easy to follow as you've been so helpful. I feel I can ...
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Comment on agent fees
Good
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“Happy Customer...”

Jun 11,2019
Minithumbup
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Rob Rawlins
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Toby
By: 'T.B'
Jun 11,2019
0 people found
this helpful
Very happy with the service we received. Rob was very polite and informative i highly recommend this agent. Thanks Rob. Toby was spot on with the valuation again very polite and professional. Thanks Toby...
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Comment on agent fees
Fees average
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“Michelle is amazing...”

Jun 11,2019
Minithumbup
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Michelle Tinson
By: 'Chappers65'
Jun 11,2019
0 people found
this helpful
Michelle has been amazing, nothing is any trouble and her service to us has been outstanding. Cannot sing her praises enough....
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Comment on agent fees
Reasonable
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“Excellent...”

Jun 11,2019
Minithumbup
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Eliza Tudgay
By: 'Landlord'
Jun 11,2019
0 people found
this helpful
Can't fault Eliza at all she was fabulous from start to finish very friendly and professional kept me up to date throughout....
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Comment on agent fees
Good
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“Friendly and relaxed...”

Jun 08,2019
Minithumbup
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Eve Holmes
By: 'lbxyz'
Jun 08,2019
0 people found
this helpful
Relaxed environment and chilled, approachable staff. I interacted the most with Eve I think and she was super helpful, friendly and clear....
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Comment on agent fees
I've not realy paid attention to it that much so they can't be bad - but I'm not sure if we are even at the point yet where I'd get fees charged so can't really comment
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“Friendly and helpful...”

Jun 05,2019
Minithumbup
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Leah Stares
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Nicola Barnard
By: 'Deborah'
Jun 05,2019
0 people found
this helpful
I spoke with Leah initially who was approachable, efficient and friendly. Later I corresponded with Nicola who was equally as friendly and helpful....
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Comment on agent fees
I am the buyer
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“Verification...”

Jun 04,2019
Minithumbup
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Leanna Holmes
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Eliza Tudgay
By: 'Peter'
Jun 04,2019
0 people found
this helpful
Hannells have a very stringent verification process and Leanna & Eliza were very Helpful, Friendly & Professional in helping me through, understanding the situation I was in, acting on behalf of my parents....
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Comment on agent fees
As expected
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“Staff very professional and helpful. A great team....”

Jun 04,2019
Minithumbup
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Leanna Holmes
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Eliza Tudgay
By: 'Charlotte Jackson'
Jun 04,2019
0 people found
this helpful
The staff were always happy to help, always professional and polite and friendly. We had a positive experience with the team....
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“Beyond helpful!...”

May 31,2019
Minithumbup
By: 'Matt S'
May 31,2019
0 people found
this helpful
Before the sale, they were great; advised us well with valuing the property and what to do with the offers we received. After the sale, they really came into their own. They kept us in the loop, chased info when it was needed and did ...
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“Professional...”

May 30,2019
Minithumbup
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Leanna Holmes
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Vicky Hallam
By: 'Jason'
May 30,2019
0 people found
this helpful
Vicky and Leanna are very friendly and professional in the work they do. I've dealt with them for a while now and they are always very thorough....
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Comment on agent fees
Good
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“Highly recommend...”

May 30,2019
Minithumbup
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Michelle Tinson
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Richard Brown
By: 'Andrea'
May 30,2019
0 people found
this helpful
All the members of staff have been really lovely so far. Helpful with a personal touch. Contacted when promised and sympathetic to people's needs. Thank you....
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“Purchase...”

May 29,2019
Minithumbup
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Niki Younger
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Amanda Aldenat
By: 'Chris'
May 29,2019
0 people found
this helpful
Niki and all the staff were very professional and helpful. I would highly recommend them again the sale went smoothly....
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Comment on agent fees
N/A
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“Brilliant customer service...”

May 29,2019
Minithumbup
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Richard Brown
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Amy Boole
By: 'Tom and Zoe'
May 29,2019
0 people found
this helpful
The whole team were really helpful throughout the whole process and they updated us regularly. Richard Brown took the time to get to know us and the property we were looking for. He contacted us when he saw a suitable property and made the whole ...
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“Excellent...”

May 28,2019
Minithumbup
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Nicola Barnard
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Zoe Blakeman
By: 'Martin'
May 28,2019
0 people found
this helpful
Nicola was very friendly and helpful throughout the viewing and offer process, backed up by her team who have dealt with me in a positive and professional manner. Would definitely recommend....
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N/A
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“Oak Drive...”

May 27,2019
Minithumbup
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Eve Holmes
By: 'Mick Palmer'
May 27,2019
0 people found
this helpful
We have found the Hannells team to be very helpful in dealing with the purchase of no 3 Oak Drive, Mickleover. We now look forward to completion in the near future....
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“Amazing service...”

May 25,2019
Minithumbup
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Rob Rawlins
By: 'Corey taylor'
May 25,2019
0 people found
this helpful
Rob has helped me through every step to purchasing my second property. I could not of asked for a better service. Thank you for the help....
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“Hats off to Amanda...”

May 24,2019
Minithumbup
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Amanda Aldenat
By: 'Tariq'
May 24,2019
0 people found
this helpful
No doubt Amanda has difficult role as sale progression person. She was very professional and helpful. Would definitely like to do business with Hannells. Thanks to all team Tariq...
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Comment on agent fees
Very reasonable
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“Efficient and Friendly...”

May 23,2019
Minithumbup
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Amy Boole
By: 'Theresa'
May 23,2019
0 people found
this helpful
I was impressed with the efficiency and knowledge of Michelle at our first meeting and felt comfortable asking questions. I received weekly updates from either Michelle or Amy and felt reassured that the sale of my mum's property was being given a high priority and ...
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Comment on agent fees
Not sure, reasonable? but I don’t mind if I get a good service.
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“Fantastic contact every step of the way....”

May 22,2019
Minithumbup
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Rebecca Mills
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Emma
By: 'Steve'
May 22,2019
0 people found
this helpful
I have had a relaxed approach to the sale. This is due to having constant updates along the way. All viewings were done by Hannells and all offers were given quickly....
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Comment on agent fees
Would prefer a smaller fee on properties under a certain threshold.
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“Great Service...”

May 21,2019
Minithumbup
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Leanna Holmes
By: 'Katie'
May 21,2019
0 people found
this helpful
Leanna and the rest of the team have been really helpful. Everyone is really friendly, approachable and always happy to help with any queries!...
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“Fantastic service...”

May 21,2019
Minithumbup
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Leanna Holmes
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Donna Phillips
By: 'Kaz b'
May 21,2019
0 people found
this helpful
Fantastic service very fast acting and friendly service . Highly recommended. Very professional and on the ball. From the first viewing they was very nice and polite attitude...
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Comment on agent fees
Good
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ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
55 1 66 2 330 1 165 1 17 4
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

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Last updated at 9:47 AM 19/09/2018 by allAgents

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