Hannells

1.65/5 rating 17 reviews
  • 44% valuation accuracy
  • 24% recommend
  • 67% fee satisfaction
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Website not available Properties for sale
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Sep 06,2017
Minithumbup
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Sarah
By: 'Ian King'
Sep 06,2017
2 people found
this helpful
I had nothing but great service from them in selling my house,I didn't need to ring (as knowing there had been a viewing, they had already contacted me to tell me ) but then, the following day had contacted the prospective buyer for their views, incidentally the pictures were fabulous ,using a wide angle lens, totally professional and subsequently sold the house for the asking price within the week, I had other agents obviously to come for a valuation prior to Hannells but the friendly, professi...
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Comment on agent fees
I didn't know what to do in this matter but for the service I would have paid more
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Sep 06,2017
Minithumbup
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Ben
By: 'Phillipa Mead'
Sep 06,2017
2 people found
this helpful
Outstanding service. I was kept up to date with all veiwings. Very pleasant and efficient staff. A very smooth process....
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Good
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Sep 06,2017
Minithumbup
By: 'Charlotte Hodgson'
Sep 06,2017
2 people found
this helpful
I received excellent customer service when dealing with the sale of my house. Staff were all very professional, helpful at all times and nothing was any trouble. They kept me informed every step of the way and ensured I was happy with all viewings and times. They made the whole process of selling stress free. I'd highly recommend them to all my friends and family in the future....
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Sep 02,2017
Minithumbup
By: 'Daisy22'
Sep 02,2017
0 people found
this helpful
Absouloute RUBBUSH no other words I could find to describe this agency .how do they manage to sell any of their properties is beyond me !!! The way they treat people is disgusting.,always thought sales people were meant to be good with people ...what a joke with these people . Just wish I knew how to take oue complaint further. Sickend!!!!...
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Rubbish
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By: michael brain
Sep 05, 2017
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we are really sorry that it seems our customer service has not met yours or it would seem our normal standards on this ocassion , we take our customer service very seriously and we do have a complaints procedure in house and external , we are extremely keen to know where and how we have not come up to our normal standard on this occasion ,so please if you would email your complaint to alison@hannells.co.uk and i can assure you we will attend to this as soon as possible ...
Aug 03,2017
Minithumbdown
By: 'mr p'
Aug 03,2017
5 people found
this helpful
can only describe has the worse experience we have had from both buying and selling ,no communication just excuses ,over value your house then say its about area , no viewings even though other properties did, and when it comes to buying even worse cant be bothered to chase up things you do the work...
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By: michael brain
Aug 18, 2017
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i am the md of hannells , i have no complaint come across my desk, i take customer service very seriously if you would like to discuss please get in touch ...
Jun 26,2017
Minithumbdown
By: 'Disgruntledseller'
Jun 26,2017
4 people found
this helpful
Do not put your house in their hands. Their laziness astounds me. If you don't want to sell quickly and literally want to throw your money away go with Hannells. They will put an ad on Rightmove and that's your lot. You won't hear from them at all, but when you call them they will actively encourage you to drop the price. Even though they valued it in the first place! Everyone I have spoken to has had a bad experience. Take your chances elsewhere but if you are that stupid negotiate a 6 week con...
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By: michael brain
Aug 25, 2017
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Im sorry you have not received the level of service that you should of , i see from the comments that you were a prospective customer , may i point out that there is nothing sneaky about our withdrawal fee, it is pointed out at every point of the contract and to ensure this we get our clients to witness all pages of our contract , and i believe we are the only agents who do this, and i do believe yo will find withdrawal fee with 99% of all agents , this is not some snidy practice and as for 6 ...
May 08,2017
Minithumbdown
By: 'Chris H'
May 08,2017
2 people found
this helpful
We've been letting a property through Hannells for 9months. In month 2 we advised Hannells of crucial repairs that needed doing to the property. These are the Landlords responsibility under the tenancy agreement and the Landlord and Tenant Act. Since then the property has further fallen into disrepair and caused damage to our car. Roof tile fallen off and hit it. Hannells have not attended to the repairs or offered to repair our vehicle now having to get the lawyers involved. They are full of li...
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Comment on agent fees
Don't know the landlord pays them.
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By: michael brain
Aug 18, 2017
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im sorry , but i saw picture of both the car and tile , so you are saying a slate roof tile, fell 18 ft of roof hit your car scratched it in two directions , no dent and the tile then hit a blocked paved driveway and didnt smash , whilst landing aproximately 3 ft away from the car ,ill let people make there own mind up ...
Aug 26,2016
Minithumbdown
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By: 'Ruqayyah'
Aug 26,2016
5 people found
this helpful
This service leaves a lot to be desired. Service adviser called and was very rude and impolite. Asked my why I 'had not been to a mortgage adviser's appointment' which was in a week's time! Someone had booked my appointment in the diary on the incorrect date. When she realised she had made a mistake, she didn't bother apologising. I had to ask for an apology. She then proceeded to swear at me when she THOUGHT she had put the phone down.Big mistake. There was some other service adviser in the b...
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Feb 21,2015
Minithumbdown
By: 'Mick'
Feb 21,2015
8 people found
this helpful
Worse company in the world!!!! Full of b.s to me and the vendor! They over value houses by over £20k and deny its their fault when it falls through! 2 valuations state it was worth 20k less and they still say they valued it correctly. Plus they lie through their teeth to get you to go higher, making up fantom people who have put a bid in? Plus they stretch photos to make rooms and gardens 5 x bigger than they are! Beware worst company in the world! Do not buy through them and defo don't se...
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By: michael brain
Aug 18, 2017
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no we do not make up phantom offers in any way whatsoever , and we valued the house at current market condtions, someone agreed to purchase the property at that price, it was down valued by the surveyor for the mortgage company , if it had been a cash buyer this vendor would of been singing our praises , but i understand the dissapointment felt after the surveyor downvalued it , had it been a different surveyor the outcome could well of been different , and we dont lie to get you to go higher , ...
Oct 10,2013
Minithumbdown
By: 'Ecumming01'
Oct 10,2013
5 people found
this helpful
After putting an offer in we we\'re informed that another had been put in of the same value and that it had gone to sealed bids to which my partner replied that she would have to talk it over with myself as I was at work the lady the began to try to pressure my partner into giving an offer she explained again she couldn\'t give one as we would have to discuss how much we was prepared to go too the lady said ok, the next day after discussing my partner rang up to put our bid in only to be told th...
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What agent could do to change your mind?
More patience less pressurising
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Oct 01,2013
Minithumbdown
By: 'Sarah'
Oct 01,2013
4 people found
this helpful
I am currently looking to purchase a house, and also selling mine. After a number of people armed me against hannells I decided not to go with them. Thankfully I didn\'t. I have phoned them on a. Umber of occasions regarding properties they have advertised. The staff are rude, can not be bothered with your queries, do not offer any other properties for sale nearby. I have phoned other estate agents who have been so friendly and helpful. I suggest a revamp in staff because I am not the only one s...
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What agent could do to change your mind?
Staff need to be more friendly and polite, try and be enthusiastic with potential customers.
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Apr 11,2013
Minithumbdown
By: 'unhappy customer'
Apr 11,2013
5 people found
this helpful
My property was up for sale for 2 years and during that time the marketing was crap! Standard ad on Rightmove but hardly any in the local paper or their window etc - was told they don\'t get many sales from the paper when I queried... told on several occasions to reduce my price which I evetually did (several times) but still hardly any viewings and no offers! Eventually got so frustrated with them that I used another agent in the city centre and hey presto it sold!!!!!! Could have been many rea...
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By: MGB
Aug 23, 2013
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pardon my flippence, but if we were that bad, why an earth would you stay with an agent for two years, something amiss here ...
Feb 09,2013
Minithumbdown
By: 'Dave'
Feb 09,2013
5 people found
this helpful
My daughter provided a large payment to cover sale of herhouse and solicitor fees. Whilst the house was for sale they constantly had to chase them to get viewings and felt as if the staff were not interested. Unfortunately due to personal circumstances they could not proceed to sell and requested money back which was not used for the legal side of the sale. Despite only a few adverts and little help from the sales team they refused any refund. I would definately not recomend use of this agent....
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By: MGB
Jun 14, 2013
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The lady in question agreed to use our services, we offered two types of package, because the market wasn't very good at this time, we offered our normal fee, which the lady would have had to pay our fees , solicitors fees buying and selling , and EPC charges, or we offered a greatly reduced fee (To assist people to get on the market), which included all the of the services mentioned , this enabling her to budget the move more easily, and also saving hundreds of pounds on normal fees. we did as ...
Jul 15,2011
Minithumbdown
By: 'Matt'
Jul 15,2011
2 people found
this helpful
Worst agent I have dealt with. I have used several agencies in the past and Hannells is by far the worst in terms of service and professionalism. They constantly duplicate charges on my monthly statements which means they make me wait another month for a refund. Copies of the paperwork are never given and communication is very poor. There have been several occassions where there has been a problem at my property I knew nothing about. Just an invoice submitted to me. Please avoid using Hannell...
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By: Ben
Nov 01, 2011
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Hannells has not operated as a letting agent for a number of months. Also, they do not have any offices in Burton. ...
Dec 27,2010
Minithumbdown
By: 'Pojken'
Dec 27,2010
2 people found
this helpful
Hannels failed to provide a copy of the tenancy agreement, until requested: and even then the landlord's obligations pages were missing, and they also failed to provide out of hours emergency phone numbers (which I have only found out due to having frozen pipes and no water. They took over a month to rectify the water heater (in winter), a month to replace the washing machine, over a month to replace a shower, with a lesser unit than the original. ...
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By: mgb
Aug 23, 2013
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would be nice if true, but hannells Allestree have never done lettings, so dont know where this has come from ...
Apr 07,2010
Minithumbdown
By: 'AMH710'
Apr 07,2010
1 people found
this helpful
Dreadful lettings agency. Staff never give feedback on viewings. You always have to chase them, they never keep you informed. The staff are nice but they\'re predominantly young and inexperienced - and clearly nobody is spending any time training them on best practice. I lost a long term rental purely due to their inefficiency. Inefficient, poorly organised and unprofessional - don\'t use them !...
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By: MGB
Aug 23, 2013
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would be nice if true, but hannells Allestree have never done lettings, so dont know where this has come from ...
Nov 16,2009
Minithumbdown
By: 'rj'
Nov 16,2009
2 people found
this helpful
Very uncooperative, very untrustworthy, very unreliable. At times downright rude. They were very friendly till our offer was accepted and then became extremely difficult to deal with, refusing to even answer the most basic questions. Very shady organisation. (We dealt with the Allestree branch). They made the process of buying a house very, very difficult. I hope people will stay clear of them....
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View All 9 Branches


Hannells - Derby, DE22
Office 1
1 Allestree Lane Allestree, Derby DE22 2HQ
(2)
Hannells - Belper, DE56
Office 2
12 Bridge Street, Belper DE56 1AX
(0)
Hannells - Derby, DE21
Office 3
488 Nottingham Road Chaddesden, Derby DE21 6PF
(5)
show all branches (9)
Hannells - Barrow upon Trent, DE73
Office 4
55-57 High Street Chellaston, Barrow upon Trent DE73 6TB
(4)
Hannells - Derby, DE23
Office 5
272 Blagreaves Lane Littleover, Derby DE23 1PS
(2)
Hannells - Mickleover, Derby, DE3
Office 6
9 The Square Mickleover, Derby DE3 0DD
(1)
Hannells - Burton Upon Trent, DE14
Office 7
5-6 The Market Place, Burton Upon Trent DE14 1HA
(1)
Hannells - Derby, DE21
Office 8
482 Nottingham Road Chaddesden, Derby DE21 6PF
(0)
Hannells - Pride Park, Derby, DE24
Pride Park
7 Royal Scot Road, Derby DE24 8AJ
(1)


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