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    Lauren Taylor
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    Michelle Brown
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    Emma Reeve
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    James
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    Cally Murphy
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    Michelle Tinson
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    Sarah Gascoigne
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    Nicola Gill
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    Amy Boole
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    Jenna Dolman
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    Nicola Barnard
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    Nic Younger
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    Amanda Aldenat
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    Martin King
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    Gail Cieslak
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    Eliza Tudgay
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    Michael Brain
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    Tom Dukes
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    Jo Riggott
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    Heather Furber
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    Sarah Keeling
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    Heidi Bainborough
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    Aimee Thornton
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were su
Read full description...Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells

www.hannells.co.uk

Properties for Sale
Properties to Rent

“Great all round service...”

Nov 19,2018
Minithumbup
Natalie
Gail Cieslak
By: 'Aben Living Limited'
Nov 19,2018
0 people found
this helpful
The team at Hannells Alvaston, in particular Natalie, Gail and Steve, were always on hand to answer any queries that the I had over the course of the conveyance period. I felt that each interaction with them was professional and courteous, even though at some ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Very Pleased...”

Nov 19,2018
Minithumbup
Natalie
By: 'Donna and Stephen'
Nov 19,2018
0 people found
this helpful
Thank you Hannells you have provided me with a fantastic service so far. Really impressed with how quick you got my house on the market and sold in less than a week!...
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Comment on agent fees
Very good value
Was this helpful? Yes

“natalie clarke...”

Nov 19,2018
Minithumbup
Natalie
By: 'phil loydall'
Nov 19,2018
0 people found
this helpful
Natalie was very professional and thorough with all aspects of my purchase and made things very straightforward. all of my calls were returned promptly and any questions answered.i feel that she is a great member of staff and an integral part of the Alvaston ...
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Comment on agent fees
not applicable to me as a purchaser
Was this helpful? Yes

“Amazing...”

Nov 15,2018
Minithumbup
Aaron Curd
By: 'Donna Butler'
Nov 15,2018
3 people found
this helpful
I recently put in an offer for a house with Aaron and unfortunately we were unable to meet the asking price. After explaining the reason to Aaron and the love for the house and the owners themselves i needed someone to put across my situation ...
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Comment on agent fees
N/A
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By: Angie Taylor
Nov 15, 2018
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Donna, we are so proud of Aaron. he works hard to bridge the gap between our Vendors and Buyers. This is such a fundamental process and contributes to our success... We are so pleased you are now able to move forward.. ...

“Very professional...”

Nov 15,2018
Minithumbup
Natalie
By: 'Phil'
Nov 15,2018
0 people found
this helpful
I have found the experience so far to be very professional & efficient form the first meeting with Toby at the property through to the regular feedback received from Natalie re. visits arranged with potential buyers & subsequent offers....
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Comment on agent fees
Generally in line with other agencies.
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“Excellent service...”

Nov 14,2018
Minithumbup
Holly
By: 'Donna Peace'
Nov 14,2018
0 people found
this helpful
Excellent service from Hannells. Holly has been a great help, always returns my a calls/emails and deals with any queries quickly and effectively, and always in a friendly manner....
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By: Hollie Clayton
Nov 16, 2018
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Thank you for your kind words Donna. I am glad everything was dealt with quickly. Kind Regards Hollie from Hannells. ...

“Excellent customer service...”

Nov 14,2018
Minithumbup
Leanna Holmes
Jenna Dolman
By: '170 Chaddesden park road'
Nov 14,2018
0 people found
this helpful
We have previously been with other agencies and Hannell's is by far the best agency to deal with. It has been so easy and the staff have been so helpful and catered for all our needs....
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Comment on agent fees
Good
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“Excellent Service...”

Nov 14,2018
Minithumbup
Amanda Aldenat
By: 'Jill and Ian Mosedale'
Nov 14,2018
0 people found
this helpful
Thanks to all the staff at Hannells Chellaston for making our selling experience in difficult circumstances a problem and stress free few months. Particular thanks to Amands and Emma for keeping us well informed at everystep of the way and answering all our questions so ...
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Comment on agent fees
Excellent value for money considering all the viewings and property checks made at our request.
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“Fantastic sales representative!...”

Nov 13,2018
Minithumbup
Tom Dukes
By: 'Billy'
Nov 13,2018
0 people found
this helpful
We were greeted by Tom at the property we were veiwing. Very friendly he made us feel at ease and comfortable looking around compared to other reps we've had. He's understanding, knowledge was thorough and he answered all our questions without having to ...
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Comment on agent fees
N/A
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“Outstanding throughout...”

Nov 13,2018
Minithumbup
Nicola Barnard
By: 'Richard & Cath'
Nov 13,2018
0 people found
this helpful
Nicola has been excellent throughout our house sale process. Organising showrounds and providing advice and clear instructions to both us and prospective buyers. Ours was a beautiful house and Nicola sold it as if it were hers. We've accepted an offer now and can'...
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Comment on agent fees
Hannells select are a touch above some percentages out there, but you get what you pay for. Personal showrounds are the key
Was this helpful? Yes
By: Nicola Barnard
Nov 14, 2018
View all comments (1)
Thank you Richard for taking the time to write your review & your kind comments on your moving experience with Hannells, our aim is always to make the experience an amazing one for all our clients & showing people your beautiful home has been a pleasure. Kind regards Nicola & Allestree team ...

“Very helpful members of staff 100% recommendation...”

Nov 12,2018
Minithumbup
Eliza Tudgay
Leanna Holmes
By: 'Ru'
Nov 12,2018
0 people found
this helpful
Leanna was so helpful from the beginning. From finding the house and the application process. Lovely and very friendly. Liz is the best inventory guide I've ever met. Very through and best attention to detail. Many many thanks, Ru and Steve...
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Comment on agent fees
N/A
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“Making moving house so easy...”

Nov 11,2018
Minithumbup
Amanda Aldenat
By: 'Sian'
Nov 11,2018
0 people found
this helpful
People warned me that selling my house would be the most stressful thing I would ever do but due to Hannells this was definitely not the case. Amanda was amazing! She took care of everything. She made sure that I was updated every step of ...
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Comment on agent fees
Hannells earned every penny of the fees they charged!
Was this helpful? Yes

“Heather is Amazing!...”

Nov 10,2018
Minithumbup
Heather Furber
Leanna Holmes
By: 'Kamala & Joshua'
Nov 10,2018
0 people found
this helpful
Joshua and I would really like to thank Heather for helping us rent our dream home. She really pushed us forward to our now landlord and we have never been happier. She is very personable and professional. She is a credit to Hannel's....
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Comment on agent fees
Highest price we have seen, but all ran smoothly so no complaints.
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“Very good experience as a 1st time buyer...”

Nov 09,2018
Minithumbup
Amy Boole
By: 'Marek Hyde'
Nov 09,2018
0 people found
this helpful
Great experience always very helpful and informative about the moving process. Whenever I called back they got back to me ASAP with my request. Let me visit property whilst sale was going through. All round great service. No complaints....
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By: Michelle Tinson
Nov 09, 2018
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Thankyou so much for your kind review ...

“Very helpful staff, happy to answer any questions....”

Nov 09,2018
Minithumbup
Emma
Julianna
By: 'Rachel'
Nov 09,2018
0 people found
this helpful
Very helpful over the telephone and in branch. Happy to show us around a property numerous times and put us at ease with the procedure of buying and selling. Would recommend....
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Comment on agent fees
Not sure as have never used anyone else/ got a quote elsewhere
Was this helpful? Yes

“Sold quickly...”

Nov 08,2018
Minithumbup
Michelle Brown
Cally Murphy
By: 'Lynda Lynch'
Nov 08,2018
0 people found
this helpful
Michelle was brilliant always returned calls & emails chased solicitors doggedly when they dragged their heels really great to have on your side. Our property was sold within 3 days of being on right move because Hannells new their customers and matched our property accordingly....
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Comment on agent fees
Fees reasonable for work carried out in after sales care.
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“Excellent customer service...”

Nov 08,2018
Minithumbup
By: 'Alison Fielding'
Nov 08,2018
0 people found
this helpful
I have always used Hannells in Littleover when selling my home, and have always found the service to be of the highest quality. Along with the staff being extremely friendly and approachable, they are also very professional and have kept me updated at all times. ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Excellent professional service...”

Nov 07,2018
Minithumbup
Sam
Wai
By: 'D brown'
Nov 07,2018
0 people found
this helpful
Fantastic service I sold my house through Hannells & want to say how brilliant they were. Sam at the valuation, Wai doing my viewings & all the girls there just couldn't do enough to help sell my home. Wouldn't use any other estate ...
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“Excellent Communication...”

Nov 05,2018
Minithumbup
Natalie
By: 'For The landlords.com'
Nov 05,2018
0 people found
this helpful
We have just completed on a purchase that was progressed by Natalie. Natalie kept us up to date throughout the whole process and nothing was a problem. Excellent communication with always a super personality. A credit to Hannells and their team....
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“Sale of.our property...”

Nov 02,2018
Minithumbup
Jo Riggott
Amy Boole
By: 'Jane & Richard'
Nov 02,2018
0 people found
this helpful
Sold to first viewer with minimal fuss, good advice given and happy with valuation. All dealings between offer and sale went without a hitch...
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Comment on agent fees
Seemed reasonable at just over 1% which seems to be industry norm
Was this helpful? Yes

“Professional and methodical...”

Nov 01,2018
Minithumbup
By: 'RDF'
Nov 01,2018
0 people found
this helpful
Very happy with the service we received. Everyone we dealt with was professional and methodical. Sales progression is particularly good....
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“Brilliant Job!...”

Oct 31,2018
Minithumbup
Donna
By: 'Kylie'
Oct 31,2018
0 people found
this helpful
Outstanding service at Hannells, Donna was extremely helpful and very professional. Nothing was too trouble which made things a lot easier. Thankyou Donna!...
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“Happy Landlord...”

Oct 30,2018
Minithumbup
Leanna Holmes
Jenna Dolman
By: 'Happy Landlord'
Oct 30,2018
0 people found
this helpful
I am a professional landlord with several residential properties in Derby for well over 15 years. One of my tenants needed to leave before his tenancy had ended. The team at Hannells (Leanna and Jenna ) went swiftly into action getting the marketing and viewings arranged. Whilst ...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes

“Five Star Service from Nicola...”

Oct 27,2018
Minithumbup
Zoe Blakeman
Nicola Barnard
By: 'sue'
Oct 27,2018
0 people found
this helpful
Five star service from Nicola, Zoe and Pam at the Allestree Branch. Pam did a great job with the valuation of the property and Zoe was key in negotiating the best price for us. Nicola was great at selling the property and highlighting all its ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Nicola Barnard
Oct 29, 2018
View all comments (1)
Thank you so much Sue for taking the time to write a review on your moving experience with Hannells. It has been a pleasure to assist you in the sale of your home. Kind regards Nicola & the Allestree team ...

“Great support and good communication...”

Oct 26,2018
Minithumbup
Gail Cieslak
Steve Crookes
By: 'Mark Wigglesworth'
Oct 26,2018
0 people found
this helpful
Hannell's staff were really helpful throughout the process of selling my house. At the time of the sale I was no longer living in Derby, which could have been a complication and source of stress. Hannells did a great job, their suggested asking price ...
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Comment on agent fees
The Fees were in line with other local estate agents with no hidden extras.
Was this helpful? Yes

“Great job- well done team!...”

Oct 26,2018
Minithumbup
Heather Furber
Leanna Holmes
By: 'Vijay'
Oct 26,2018
0 people found
this helpful
Always get a good and professional service from Heather, Hollie and Leanna. Keep up the good work. Great team - thanks a lot Vijay...
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Comment on agent fees
Good
Was this helpful? Yes

“Quick and simple...”

Oct 26,2018
Minithumbup
Gail Cieslak
By: 'Sam'
Oct 26,2018
0 people found
this helpful
After buying my house I was able to pick up my keys quickly and easily. Afterwards when dealing with meter reading Gail was very helpful....
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Comment on agent fees
N/A
Was this helpful? Yes

“Excellent customer support...”

Oct 26,2018
Minithumbup
Aaron Curd
By: 'Jo'
Oct 26,2018
1 people found
this helpful
We have found the whole process of selling our home very easy so far and this has been purely due to the support given to us by the staff at hannels. From Alex valuing our property, Rob taking photos and the staff in the office ...
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Comment on agent fees
I am happy with the agent fees.
Was this helpful? Yes
By: Angie Taylor
Nov 15, 2018
View all comments (1)
Hi Jo So pleased the "Hannells moving experience" has made the process of selling your home stress free.. The whole team thank you for your kind words.. ...

“Fantastic service...”

Oct 26,2018
Minithumbup
By: 'Mr Beacon'
Oct 26,2018
0 people found
this helpful
A fantastic/professional service from start to finish, always on the end of the phone and kept up to date on progression of the sale. From the valuation from Sam, Cally with regular calls for viewings and Michelle for the after care and chasing solicitors ...
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Comment on agent fees
Good
Was this helpful? Yes

“Helpful & polite. Very efficient. Always good comms....”

Oct 25,2018
Minithumbup
Sarah Gascoigne
By: 'Emma'
Oct 25,2018
0 people found
this helpful
A good friendly team, particuarly Sarah Gasgoine, determination to find me a property. Daily emails & calls about potentional viewings untill I found the one I wanted....
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ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 0 25 1 187 1 81 1 10 3

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 9:42 AM 19/09/2018 by allAgents

Allestree
502 Duffield Road, Derby DE22 2DL
(63)
Alvaston
27 Shardlow Road, Derby DE24 0JG
(26)
Chaddesden
488 Nottingham Road, Derby DE21 6PF
(54)
show all branches (7)
Chellaston
55-57 High Street, Derby DE73 6TB
(46)
Lettings Pride Park
1 Mallard Way, Derby DE24 8GX
(41)
Littleover
272 Blagreaves Lane, Derby DE23 1PS
(60)
Mickleover
9 The Square, Derby DE3 0DD
(33)


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