• Staff picture
    Lauren Taylor
  • Staff picture
    Michelle Brown
  • Staff picture
    Emma Reeve
  • Staff picture
    Cally Murphy
  • Staff picture
    Michelle Tinson
  • Staff picture
    Sarah Gascoigne
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    Nicola Gill
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    Amy Boole
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    Jenna Dolman
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    Nicola Barnard
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    Nic Younger
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    Amanda Aldenat
  • Staff picture
    Martin King
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    Gail Cieslak
  • Staff picture
    Eliza Tudgay
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    Michael Brain
  • Staff picture
    Tom Dukes
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    Jo Riggott
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    Heather Furber
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    Sarah Keeling
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    Rachel Beighton
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    Heidi Bainborough
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    Rebecca Mills
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    Aimee Thornton
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were su
Read full description...Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Hannells

www.hannells.co.uk

Properties for Sale
Properties to Rent

“The best agent we have ever met!...”

Mar 19,2019
Minithumbup
Alex Simpson
By: 'Evie Stamtsi \/ Vasilis Katsaros'
Mar 19,2019
0 people found
this helpful
I cannot put into words how thankful we are to have cooperated with Alex Simpson during the house purchase. From the very beginning, Alex was on top of everything. Besides his sharp professionalism, he was always patient, kind and so helpful in explaining what we ...
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Comment on agent fees
N\/A
Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
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Thank you so much for the kind review left for our Sales Progressor; Alex... This is often a part of our service that goes unnoticed. Alex works tirelessly with professionalism to ensure the progression process is as stress free as possible.. Thanks again!!! ...

“Excellant service...”

Mar 19,2019
Minithumbup
By: 'Sue Wilcox'
Mar 19,2019
0 people found
this helpful
When your final parent dies and you need to sell a property there needs to be a lot of trust given to the Estate agent you pick. I hadn't lived in Derby since 1973, so my understanding of the area was very limited. But I knew ...
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Comment on agent fees
The fee seems good value in today’s market place.
Was this helpful? Yes
By: Angie Taylor
Mar 19, 2019
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Dear Sue, the whole team thank you for your kind and considered review. From the first time we spoke to you at the start of the process, we understood what you were looking for in an Agent and were happy to commit to you from the start.. It has been a pleasure to help you at such a sensitive time.. ...

“Very friendly and helpful staff...”

Mar 19,2019
Minithumbup
Emma Reeve
Martin King
By: 'Hanna prince'
Mar 19,2019
0 people found
this helpful
Im really pleased with how helpful and friendly the staff at hannells have been throughout all my interactions with them. They are very easy to talk to and act on things quickly which is really appreciated. Would definitely recommend them to friends and family. Emma ...
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Comment on agent fees
The fees are reasonable
Was this helpful? Yes

“Smooth letting experience...”

Mar 17,2019
Minithumbup
Leanna Holmes
Heather Furber
By: 'John and Jess'
Mar 17,2019
0 people found
this helpful
When looking for a new home to rent Heather was very professional and helpful, going out of her was to find suitable properties. \r\n\r\nLeanna was very professional when answering queries, always responding quickly. \r\n\r\nAll in all a very professional ...
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Comment on agent fees
As expected
Was this helpful? Yes

“The Sale...”

Mar 16,2019
Minithumbup
George Shore
Sam
By: 'Paul'
Mar 16,2019
0 people found
this helpful
Both Sam and George kept me up to date with all the aspects of the sale especially the appointment viewings and feedback....
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Comment on agent fees
Good
Was this helpful? Yes

“Very good...”

Mar 16,2019
Minithumbup
Sara Walker-Bradley
By: 'Chris Fernandez'
Mar 16,2019
0 people found
this helpful
It is very stressful selling a house or a flat . Sara kept me updated on a regular basis with detailed news on how the sale was progressing . This was very helpful ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Nicola Barnard
Mar 18, 2019
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Thank you Chris for your comments, we were all pleased to hear your moving experience was a good one. Thank you for writing the review. Kind regards Nicola & the Allestree Team ...

“Very good service...”

Mar 13,2019
Minithumbup
Zoe Blakeman
Sara Walker-Bradley
By: 'TR'
Mar 13,2019
0 people found
this helpful
From the first point of contact with Zoe at viewing then negotiating stage I received a very good service. With Zoe's friendly and efficient manner followed by Sara's regular updates I felt like I was in good hands and would recommend Hannellls and indeed this ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Nicola Barnard
Mar 13, 2019
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Thank you for your kind words & writing your review. We have been pleased to hear your "moving experience" has been an amazing one.Best wishes in your new home. Kind regards Nicola & The Allestree team ...

“Alvaston...”

Mar 13,2019
Minithumbup
Toby
Gail Cieslak
By: 'Philip'
Mar 13,2019
0 people found
this helpful
I found that Hannells displayed a high level of professionalism from my first meeting with Toby through the whole process of selling the property including being kept up to date with viewings & being issued with a time flow chart indicating approximate time scales for the ...
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Comment on agent fees
The fees seem to be competitive when compared with other agents in the area.
Was this helpful? Yes

“Another success story...”

Mar 13,2019
Minithumbup
Gail Cieslak
By: 'Still No. 1 in Derby!'
Mar 13,2019
0 people found
this helpful
Despite an initially optimistic assessment of the property value (would have had 5 stars otherwise) , I have a second successful sale through this office. The sales staff are ever helpful and post-sales, Gail has the patience of a saint....
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Comment on agent fees
Not the cheapest but you really do get what you pay for. Making promises is easy. Hannells have delivered.
Was this helpful? Yes

“Outstanding Service...”

Mar 13,2019
Minithumbup
Vicky
By: 'BowAdam'
Mar 13,2019
0 people found
this helpful
Vicky has been very professional liaising between ourselves and our tenants. Nothing is too much trouble, and you will always receive a response to a query same day....
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic Service once again...”

Mar 13,2019
Minithumbup
Toby
Rob Rawlins
By: 'Steve Allan'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
Was this helpful? Yes

“Brilliant service...”

Mar 13,2019
Minithumbup
Heidi Bainborough
By: 'Jenny Biddle'
Mar 13,2019
0 people found
this helpful
Can see why Hannels is one of the leading estate agents ,nothing is to much trouble and done so quickly and precise ,Heidi is brilliant always greets with a lovely friendly smile so caring and understanding too thank you Hannels for making my dads dream ...
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Comment on agent fees
Fine
Was this helpful? Yes

“Fantastic Service once again...”

Mar 13,2019
Minithumbup
Toby
Rob Rawlins
By: 'Steve Allan'
Mar 13,2019
0 people found
this helpful
I sold my property through hannells and from start to finish the service and communication was great, accurate valuation compared to others, and always received honest feedback....
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Comment on agent fees
competitive
Was this helpful? Yes

“Thank you...”

Mar 13,2019
Minithumbup
Zoe Blakeman
By: 'Ammar'
Mar 13,2019
0 people found
this helpful
It has been a pleasure working with you Hannells. the staff are amazing and very helpful. My sincere special thanks go to Zoe Blakeman for her amazing service and communication....
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By: Nicola Barnard
Mar 13, 2019
View all comments (1)
Thank you Ammar for you amazing review that has made Zoe's day. We pride ourselves on high levels of customer service, so I was pleased to hear, you were happy with the service we provided. Kind regards Nicola & the Allestree Team ...

“Emma...”

Mar 12,2019
Minithumbup
Emma Reeve
By: 'Delbridge'
Mar 12,2019
0 people found
this helpful
Emma was very helpful and did everything we asked of her in connection with the purchase being made. Alex has also been very helpful but unfortunately we do not know which Alex we are dealing with!!...
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Comment on agent fees
No fees involved from our side
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for your kind review.. We understand we have two team members called Alex and that it may be a little confusing. But Alex in Sales progression thanks you for your comments. he will be looking after you right through the process. ...

“Patience!...”

Mar 12,2019
Minithumbup
Gail Cieslak
Toby
By: 'Tracy & Emma'
Mar 12,2019
0 people found
this helpful
Both members of staff have been incredibly patient in what has been a long process. They have always been understanding and gave me the time to do all viewings I needed to do to get everything in place. It was a pleasure working with them ...
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Comment on agent fees
N/a
Was this helpful? Yes

“Excellent service...”

Mar 12,2019
Minithumbup
Natalie
Toby
By: 'Jaybee'
Mar 12,2019
0 people found
this helpful
From first contact Hannells Alvaston staff have been very helpful and proactive. Toby had an excellent knowledge of the local market and we felt confident in his opinion and advice. Natalie has kept us informed at every step. The property sold a lot quicker than ...
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Comment on agent fees
Fair and fixed
Was this helpful? Yes

“Excellent service !...”

Mar 12,2019
Minithumbup
Gemma Loisy
By: 'Andy Gibson'
Mar 12,2019
0 people found
this helpful
From first walking in to the Littleover branch I have to say that the service level delivered by Gemma was second to none. She was friendly & polite and set about answering my various questions in a prompt and professional manner. All in all I'm very ...
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Comment on agent fees
N/A as I'm a buyer
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
What a positive review... it is always a pleasure to read a review showcasing our team members individually. We look forward to continuing the level of service provided thus far through to the sales Progression.. Thanks again... ...

“Great Service!...”

Mar 11,2019
Minithumbup
Alex Simpson
By: 'Happy Customers'
Mar 11,2019
0 people found
this helpful
Hannells have dealt with the sale of our property. They have been excellent from start to finish. Alex kept us regularly updated and answered any queries that we had. Would definitely recommend them!...
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By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for the kind review.. We pride ourselves on offering a full Sales Progression service to ensure buyers and Vendors are kept up to date, during what can sometimes be a stressful part of the process. ...

“Great service...”

Mar 11,2019
Minithumbup
Leanna Holmes
Eliza Tudgay
By: 'Simon'
Mar 11,2019
0 people found
this helpful
From start to finish both Eliza and Leanna were very helpful, positive and timely with the correspondence. The communication was clear and the whole experience was great! Thank you...
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“Helpful and Efficcient and i would Recomment the service of this Agent...”

Mar 11,2019
Minithumbup
Gail Cieslak
Rachel Beighton
By: 'Manjit Kaur'
Mar 11,2019
0 people found
this helpful
Gail was so helpful in explaining what I needed to do and putting me in touch with the right people. She was always available to answer any questions I had (no matter how silly and small they were) and overall I received a fantastic and ...
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Comment on agent fees
Good
Was this helpful? Yes

“Simply Awesome...”

Mar 09,2019
Minithumbup
Emma Reeve
Aaron Curd
By: 'Cheryl'
Mar 09,2019
0 people found
this helpful
I simply couldn't be happier, after being with purple bricks for 10 months and no joy, I asked Hannels to step in and got an acceptable offer from the first viewing which they arranged the same day as they put it on the market! All without ...
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Comment on agent fees
Can’t complain at the agents fees with such a speedy service.
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Cheryl.. We couldn't be happier for you. Yet again Hannells win over an on-line Agent and we are so happy that you trusted us above other Agents to look after you. Congratulations again!!! ...

“Marketing 25 Hill Cross Ave...”

Mar 08,2019
Minithumbup
Emma Reeve
By: 'Helen'
Mar 08,2019
0 people found
this helpful
Emma was extremely helpful in arranging a viewing for me of the above property. Her follow-up phone call enabled me to book a second viewing of the property. I called into the Littleover branch to make an offer on the property and Emma's attitude was ...
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By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you for such a positive review highlighting Emma's commitment to you. Staying late is all in a days work for our team and we will always go the "extra mile" to provide this level of service. Well done Emma!!! ...

“Fantastic support...”

Mar 08,2019
Minithumbup
Natalie
By: 'Ellie B'
Mar 08,2019
0 people found
this helpful
Natalie responded quickly and helpfully to all of our queries and found us the house of our dreams. We couldn't fault the service provided....
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“Excellent service from start to finish...”

Mar 08,2019
Minithumbup
Eliza Tudgay
Leanna Holmes
By: 'Bob W'
Mar 08,2019
0 people found
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Selling my house and buying a new property...”

Mar 08,2019
Minithumbup
Emma Reeve
Aaron Curd
By: 'Lauren'
Mar 08,2019
0 people found
this helpful
I have found my experience so far with the Littleover Hannells branch brilliant. They have kept me in informed at all times and been very helpful. Particularly Aaron and Emma have been great....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Angie Taylor
Mar 13, 2019
View all comments (1)
Thank you Lauren for your kind review.. we continually strive to provide this level of service and thank you fro recognising the commitment of the team here at Littleover.. ...

“Excellent service from start to finish...”

Mar 08,2019
Minithumbup
Eliza Tudgay
Leanna Holmes
By: 'Bob W'
Mar 08,2019
0 people found
this helpful
We have had excellent service from the whole lettings team, from first meeting with Heather and great efforts by Eliza and Leanna to get the property successfully let. Everything we dealt with was very helpful...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Professional agent, friendly, approachable and efficient...”

Mar 08,2019
Minithumbup
Leanna Holmes
Heather Furber
By: 'Cute Place'
Mar 08,2019
0 people found
this helpful
Hannells now manage two rental properties for me and on both occasions I've been very impressed with their friendly and professional approach. I found it hard to rate the best members of staff as they have all done such a good job! I have appreciated ...
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Comment on agent fees
Agents fees were very competitive but the recent increase is a little disappointing.
Was this helpful? Yes

“Excellent service/Result...”

Mar 06,2019
Minithumbup
Toby
Rob Rawlins
By: 'Neil s.'
Mar 06,2019
0 people found
this helpful
My house was placed on the market Friday and was sold Monday, Toby and Rob both came round to discuss the sale, very good knowledge of the area and they had prospective buyers waiting to view, they were very easy to talk to and were ...
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Comment on agent fees
I found the fees ok, it cost money to sell a house , thats life and i dont like the idea of these internet based sites, there local, they have a wealth of experiance with Derby and i think its worth the cost to have this at the end of the phone.
Was this helpful? Yes

“Excellent service from start to finish...”

Mar 05,2019
Minithumbup
By: 'Helen'
Mar 05,2019
0 people found
this helpful
The entire team at Hannells have provided us with a first class service. They were able to arrange lots of viewings for our property and provided timely, detailed feedback. The sales progression team were also excellent. We'll have no hesitation in recommending Hannells....
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By: Nicola Barnard
Mar 05, 2019
View all comments (1)
Thank you Helen for taking the time to write to write a review & your kind words on your "moving experience" it has been a pleasure for the whole team to read. Best wishes in your new home. Kind regards Nicola & the Allestree team ...

ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 1 42 1 261 1 127 1 13 4

Fees

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Complaints Procedure

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Last updated at 9:42 AM 19/09/2018 by allAgents

Allestree
502 Duffield Road, Derby DE22 2DL
(91)
Alvaston
27 Shardlow Road, Derby DE24 0JG
(54)
Chaddesden
488 Nottingham Road, Derby DE21 6PF
(76)
show all branches (7)
Chellaston
55-57 High Street, Derby DE73 6TB
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Lettings Pride Park
1 Mallard Way, Derby DE24 8GX
(75)
Littleover
272 Blagreaves Lane, Derby DE23 1PS
(87)
Mickleover
9 The Square, Derby DE3 0DD
(44)


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