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Hannells
4.9/5, 3632 Reviews
95% Recommended
97% sales valuation accuracy
96% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “
norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 89% | £20,025 | £47,000,000 |
| Lettings | 96% | 89% | £320 | £2,350 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 250 | 14 | 392 | 26 | 1588 | 75 | 1029 | 78 | 152 | 25 |
Address
Hannells
513-515 Nottingham Road, Derby, Derbyshire
DE21 6LZ
01332 281400
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hannells Branches (View All 7)
Images and Videos
Very supportive, effective ...
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5 Star Review
By : 'Sam'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Vendor)
Sold price : £380000
Would you recommend ? : Yes
Postcode : DE24
24 Jun 2025
People found this helpful0
Very supportive, effective and knowledgeable. Always there to help. ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Sam! Thank you for your review of your moving experience with Heather and the Alvaston team. We're pleased to see that you found them to be supportive, effective, knowledgeable and always...
Very informative and ...
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5 Star Review
By : 'Michael'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DE21
24 Jun 2025
People found this helpful0
Very informative and helpful, quick to answer calls and ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Michael! Thank you for your 5-star review of your moving experience with Lorna, Jessica and the Chaddesden team. We're pleased to see that you found them informative, helpful and quick to...
Exceptional service from a ...
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5 Star Review
By : 'richard'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DE22
24 Jun 2025
People found this helpful0
Exceptional service from a team well trained in their knowledge of the industry and local ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Richard, Thank you for your positive review of your moving experience with Nicola and the Allestree team. We're pleased to see that you felt the service was exceptional and that you found...
Stress free ...
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5 Star Review
By : 'Ella'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE21
24 Jun 2025
People found this helpful0
Mya helped us with finding a property to rent - the whole process was really fast and easy, but Mya was an absolute credit. Thank ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Ella! Thank you for your review of your moving experience with Mya and the Lettings team. We're pleased to see that you found the whole process of finding a property to rent really fast and...
Great customer service ...
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5 Star Review
By : 'Pryesh'
Branch : Mickleover, 15 The Square
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DE3
22 Jun 2025
People found this helpful0
Great customer service throughout the sale, responded to any queries very ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Pryesh! Thank you for your 5-star review of your moving experience with Laura and the Mickleover team. We're pleased to see that you found the customer service throughout the sale to be...
Emma was very friendly and ...
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5 Star Review
By : 'Tenant'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE24
21 Jun 2025
People found this helpful0
Emma was very friendly and helpful with every question I had. Showing a great professional attitude. made the whole process very easy and stress free, thank you ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
1 Jul 2025Hi Tenant! Thank you for your brilliant review of your moving experience with Emma and the lettings team. We're pleased to see that you found Emma in particular to be friendly, helpful and that ...
The best agency in the UK. ...
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5 Star Review
By : 'Mariwan'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Buyer)
Sold price : £154000
Would you recommend ? : Yes
Postcode : DE24
21 Jun 2025
People found this helpful0
The best agency in the UK. They have Best customer service. All work as the team. They are very nice, kind, respectful and ... Read Full Review
Comments on Agent Fees
The best agency in the UK. They provide the best customer service. They are kind, nice and very honest.
Comments (1)Was this helpful?:
By : Benjamin Brain
25 Jun 2025Hi Mariwan! Thank you for such a brilliant review of your moving experience with Eliza, Sharon and the Alvaston team. We're pleased to see that you feel they have the best customer service and ...
Thank ...
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5 Star Review
By : 'Robert'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Buyer)
Sold price : £165000
Would you recommend ? : Yes
Postcode : DE24
21 Jun 2025
People found this helpful0
Amazing service, quick, friendly and always reliable support. Thank ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
25 Jun 2025Hi Robert! Thank you for your 5-star review of your moving experience with Eliza and the Alvaston team. We're pleased to see that you found the service to be quick and that the team were...
1 Royal ...
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1 Star Review
By : 'Zafar'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (Property Management)
Sold price : £1275
Would you recommend ? : No
Postcode : DE73
21 Jun 2025
People found this helpful0
I am writing to express my frustration and disappointment regarding the complete lack of hot water in the property the past four days. Despite reporting this issue promptly, I have yet to receive any meaningful response or action from your team. To add to the frustration, I was contacted by a ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
25 Jun 2025Hi Zafar, Thank you for taking the time to leave your feedback. We’re naturally sorry to hear that you were left feeling disappointed with your recent experience. However, we’d like to clarify...
Very good. Friendly staff. My ...
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5 Star Review
By : 'EmmaL'
Branch : Littleover, 272 Blagreaves Lane
Services : Sales (As a Vendor)
Sold price : £358000
Would you recommend ? : Yes
Postcode : DE23
20 Jun 2025
People found this helpful0
Very good. Friendly staff. My only even better ifs are I would have liked more communicarion, email would have been fine, when things were happening in the background....e.g. delays with Dr Bhindi, the weekend when we got Olivrr engaged again. Maybe due to our specific situation, and me being a ... Read Full Review
Comments on Agent Fees
The fees were on par with other agents
Comments (1)Was this helpful?:
By : Benjamin Brain
25 Jun 2025Hi Emma! Thank you for your review of your moving experience so far with Lauren and the Littleover team. We're pleased to see that you've found the service to be very good and the staff...
The Chaddesden sale ...
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5 Star Review
By : 'William'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Buyer)
Sold price : £170000
Would you recommend ? : Yes
Postcode : DE21
19 Jun 2025
People found this helpful0
The Chaddesden team were absolutely amazing during a long and complex sale, they were very friendly and professional, especially Rachel and Aimee they kept me informed at every stage, I'm so pleased their ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
25 Jun 2025Hi William! Thank you for your brilliant review of your moving experience with Aimee, Rachel and the Chaddesden team! We're pleased to see that you found them to be friendly, professional and...
Good communication , ...
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5 Star Review
By : 'Abiodun'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DE22
18 Jun 2025
People found this helpful0
Good communication , Excellent , amazing staffs , quick ... Read Full Review
Comments on Agent Fees
The agent was plain with the negotiation of the property and it is not over priced
Comments (1)Was this helpful?:
By : Benjamin Brain
19 Jun 2025Hi Abiodun! Thank you for your 5-star review of your moving experience with Leah, Kim and the Allestree team. We're pleased to see that you found the team to be great at communicating, quick to ...
Would ...
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5 Star Review
By : 'Paige'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Buyer)
Would you recommend ? : No
17 Jun 2025
People found this helpful0
They sorted an appointment me straight away and by the next day when I knew I loved the place I put an offer down that was then accepted the same day and everything happened quickly and efficiently so thank ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
18 Jun 2025Hi Paige! Thank you for your 5-star review of your moving experience with Joe and the Alvaston team. We're pleased to see that they were quick to get your viewing booked and that you felt the...
What a great ...
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5 Star Review
By : 'Peter'
Branch : Mickleover, 15 The Square
Services : Sales (As a Vendor)
Sold price : £215000
Would you recommend ? : Yes
Postcode : DE3
16 Jun 2025
People found this helpful0
It was clear when it came to selling my property the only agent to work with was Hannells,purely due the volume of their ' Sold' boards in ... Read Full Review
Comments on Agent Fees
very transparent and competitive
Comments (1)Was this helpful?:
By : Benjamin Brain
17 Jun 2025Hi Peter! Thank you for a brilliant review of your moving experience with Gemma, Sam and the Mickleover team. We're pleased to see that you felt they were the only agent to work with due to the ...
Helpful ...
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5 Star Review
By : 'Oluwatomisin'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE24
16 Jun 2025
People found this helpful0
My husband and I rented a property from Hannells and the team has been very helpful. They answered all her questions as numerous and they were and updated us with the details we needed. We are pleased with their ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
17 Jun 2025Hi Oluwatomisin, Thank you for taking the time to leave a brilliant review of your moving experience with Emma and the Lettings team. We're pleased to see that you found the team to be very...
Hi Hannells where very ...
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5 Star Review
By : 'Haiydar'
Branch : Littleover, 272 Blagreaves Lane
Services : Letting (Property Management)
Would you recommend ? : No
16 Jun 2025
People found this helpful0
Hi Hannells where very helpful throughout the purchase of my property allways available to help in any way they could so thank ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
17 Jun 2025Hi Haiydar! Thank you for your 5-star review of your moving experience with Charlotte and the Littleover team. We're pleased to see that you found them to be helpful throughout the process, and ...
So far our experience with ...
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5 Star Review
By : 'Heather'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Vendor)
Sold price : £188000
Would you recommend ? : Yes
Postcode : DE24
15 Jun 2025
People found this helpful0
So far our experience with HANNELLS has been excellent .All the sales team have worked really hard to arrange viewers us, especially Joe . Who also answered our many questions. We are very grateful as we haven't moved over 30 ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
16 Jun 2025Hi Heather! Thank you for your brilliant review of your moving experience with Joe and the Alvaston team. We're really pleased to see that so far, you've found the team to be excellent and that ...
First class estate ...
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5 Star Review
By : 'Sam'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Vendor)
Would you recommend ? : No
13 Jun 2025
People found this helpful0
First estate agent. Very helpful, always contactable and responsive both on email and ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
16 Jun 2025Hi Sam! Thank you for your 5-star review of your moving experience with Amy and the Alvaston team. We're really pleased to see that you found them to be helpful, always contactable and...
Hannells Chellaston ...
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5 Star Review
By : 'Alex'
Branch : Sales Chellaston, 17 High Street
Services : Sales (As a Vendor)
Sold price : £565000
Would you recommend ? : Yes
Postcode : DE73
12 Jun 2025
People found this helpful0
Hannells Chellaston worked exceptionally well to sell my house! Great initial consultation, really impressive photoslisting. Took care of all the viewings (as I had moved to Cheltenham). Really communicative and hard working team, who are passionate and committed to selling your property. Would ... Read Full Review
Comments on Agent Fees
Very reasonable pricing
Comments (1)Was this helpful?:
By : Benjamin Brain
13 Jun 2025Hi Alex! Thank you for your 5-star review of your moving experience with Rebecca, Aaron and the Chellaston team. We're pleased to see that you found the team to be hard-working, communicative...
Great ...
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5 Star Review
By : 'Great'
Branch : Sales Chellaston, 17 High Street
Services : Sales (As a Vendor)
Would you recommend ? : No
12 Jun 2025
People found this helpful0
The team were brilliant. They were incredibly efficient and managed to pull out all the ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
13 Jun 2025Hi there! Thank you for such a brilliant review of your moving experience with Aaron, Clare and the Chellaston team. We're pleased to see that you felt the team were brilliant, incredibly...
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Last updated at 10/2/2024, 6:09:51 AM by allAgents
