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Hannells
4.9/5, 3632 Reviews
95% Recommended
97% sales valuation accuracy
96% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Way back in 2003, Michael and Alison Brain were left disappointed and frustrated after being on the receiving end of a poor estate agency service.
After speaking with family and friends, they were surprised to discover that their negative selling experience seemed to be not just commonplace, but accepted as the “
norm”.
It was at that moment they realised they had the opportunity to change the way property is bought and sold in Derby, for good…
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 89% | £20,025 | £47,000,000 |
| Lettings | 96% | 89% | £320 | £2,350 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 250 | 14 | 392 | 26 | 1588 | 75 | 1029 | 78 | 152 | 25 |
Address
Hannells
513-515 Nottingham Road, Derby, Derbyshire
DE21 6LZ
01332 281400
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
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Latest Properties
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Hannells Branches (View All 7)
Images and Videos
Straight forward yearly ...
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4 Star Review
By : 'Mervyn'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Owner)
Would you recommend ? : No
29 Apr 2025
People found this helpful0
Straight forward yearly renewal with no hassle or issues, exactly what was ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
30 Apr 2025Hi Mervyn, Thank you for your review of your moving experience with Leanna and the Lettings team. We're pleased to see that you've found your yearly renewals to be no hassle, no issues and...
A very good team. They were ...
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5 Star Review
By : 'Daniel'
Branch : Alvaston, 27 Shardlow Road
Services : Sales (As a Buyer)
Would you recommend ? : No
29 Apr 2025
People found this helpful0
A very good team. They were always helpful and very ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
30 Apr 2025Hi Daniel, Thanks for your positive review of your moving experience with Amy and the Alvaston team. We're pleased to see that you found them to be helpful and very attentive throughout your...
Very helpful with good ...
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5 Star Review
By : 'Beth'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Owner)
Would you recommend ? : No
29 Apr 2025
People found this helpful0
Very helpful with good communication. Responsive to emails and ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
30 Apr 2025Hi Beth, Thanks for your positive review of your moving experience with Leanna and the Lettings team. We're pleased to see that you found them to be good with their communication and responsive ...
As always a smooth renewal ...
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5 Star Review
By : 'Hayley'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : No
29 Apr 2025
People found this helpful0
As always a smooth renewal process, friendly service and always very ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
30 Apr 2025Hi Hayley! Thank you for your 5-star review of your moving experience with Leanna and the Lettings team. We're pleased to see that your renewal process was smooth and that you found the team to ...
The whole process was easy ...
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5 Star Review
By : 'Lauren'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE22
29 Apr 2025
People found this helpful0
The whole process was easy and stress free. Emma Cocker was friendly, positive and couldn’t be more ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
29 Apr 2025Hi Lauren, Thank you for your 5-star review of your moving experience with Emma and the lettings team. We're pleased to see that you found the whole process easy and stress-free, and that Emma ...
Hannells staff communicate ...
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4 Star Review
By : 'Catherine'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Sold price : £850
Would you recommend ? : Yes
Postcode : DE21
28 Apr 2025
People found this helpful0
Hannells staff communicate effectively with people providing timely updates and responses example Emma ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
29 Apr 2025Hi Catherine! Thank you for your positive review of your moving experience with Emma, Leanna and the Lettings team. We're pleased to see that you found the team to be effective with the...
Hannells are an incredibly ...
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5 Star Review
By : 'Tom'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Buyer)
Sold price : £375000
Would you recommend ? : Yes
Postcode : DE21
28 Apr 2025
People found this helpful0
Hannells are an incredibly hard working and friendly estate agents that have been very easy to work with. A special mention to Lorna who has impeccable customer service skills and definitely sets the benchmark how an estate agent should conduct ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
29 Apr 2025Hi Tom! Thank for such a brilliant review of your moving experience with Lorna and the Chaddesden team. We're pleased to see that you found the team to be hard working, friendly and easy to...
Great service and really ...
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4 Star Review
By : 'Charlotte'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE24
28 Apr 2025
People found this helpful0
Hannell’s have been so helpful during our move. Emma in particular has been great at advising us, providing information and liaising with our landlord. Any questions, concerns and changes were easily and quickly tackled and answered. When we phoned and spoke to other agents, they were also ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
29 Apr 2025Hi Charlotte! Thank you for your positive review of your moving experience with Emma and the Lettings team. We're delighted to hear you felt supported throughout your move, and we'll be sure to ...
I had an amazing moving in ...
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5 Star Review
By : 'Mary'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : DE24
25 Apr 2025
People found this helpful0
I had an amazing moving in assisted by Mya Czapski- Hood and collegues made our process easy and amazing.i strongly ... Read Full Review
Comments (2)Was this helpful?:
By : Benjamin Brain
25 Apr 2025Hi Mary! Thank you for such a brilliant review of your moving experience with Mya and the Lettings team. We're pleased to see that Mya was able to assist you with your move and that she was...
Hannells, a no nonsense ...
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5 Star Review
By : 'Andy'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Vendor)
Sold price : £300000
Would you recommend ? : Yes
Postcode : DE21
24 Apr 2025
People found this helpful0
We came across Hannells when we actually purchased our property in 2020 and thought it was a well run company. Here we are in 2025 selling the same place and with hindsight, was a wise decision to go with Hannells. Everything went as ... Read Full Review
Comments (2)Was this helpful?:
By : Benjamin Brain
25 Apr 2025Hi Andy! Thank you for taking the time to leave such a brilliant review of your moving experience with Lorna, Aimee and the Chaddesden team. We're delighted that both of your experiences with...
Everyone was kind and helpful ...
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5 Star Review
By : 'Sharron'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DE21
23 Apr 2025
People found this helpful0
Everyone was kind and helpful and clear throughout buyingselling. Good ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
24 Apr 2025Hi Sharron! Thank you for your 5-star review of your moving experience with Lorna and the Chaddesden team. We're delighted to you found everyone at the Chaddesden branch to be kind, helpful and ...
I couldn’t recommend Hannells ...
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5 Star Review
By : 'Lewis'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (Prospective Vendor/Buyer)
Sold price : £365000
Would you recommend ? : Yes
Postcode : DE22
23 Apr 2025
People found this helpful0
I couldn’t recommend Hannells more! Sarah and Nicola have gone above and beyond me as a buyer in what’s turned out to be a frustrating purchase. The customer service from the 2 mentioned previously has been second to none. Even as the buyer, they have supported me the whole way and given me ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
24 Apr 2025Hi Lewis! Thank you for such a brilliant review of your moving experience with Nicola, Sarah and the Allestree team. We're pleased to see that the team went above and beyond for you and that...
A very good ...
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5 Star Review
By : 'Michael'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DE22
22 Apr 2025
People found this helpful0
Although we withdrew our house from the market before sale, we were very impressed with everything that happened, from initial contact, visit and valuation, photography and web page, arranging viewings, through to our cancellation, which was accepted with no problem. The staff we dealt with, mainly ... Read Full Review
Comments on Agent Fees
We withdrew our house from sale so there were no fees.
Comments (1)Was this helpful?:
By : Benjamin Brain
23 Apr 2025Hi Michael! Thank you so much for taking the time to write such a brilliant review of your moving experience with Bonnie, Leah and the Allestree team. We're pleased to see that you were...
Very ...
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5 Star Review
By : 'Helen'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (As a Vendor)
Sold price : £174
Would you recommend ? : Yes
Postcode : DE1
21 Apr 2025
People found this helpful0
All the staff I had contact with were very helpful and professional. They responded to me promptly and gave me time to discuss issues. I felt that they were doing their best to achieve a good outcome ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
22 Apr 2025Hi Helen! Thank you for your brilliant review of your moving experience with Nicola, Sara and the Allestree team. We're pleased to see that all the staff you had contact with were helpful,...
Great support for first time ...
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5 Star Review
By : 'Mr'
Branch : Mickleover, 15 The Square
Services : Sales (As a Buyer)
Sold price : £225000
Would you recommend ? : Yes
Postcode : DE3
17 Apr 2025
People found this helpful0
Both Gemma and Eve at Hannells in Mickleover were fantastic in helping us work towards making an offer as first time buyers. They answered all our questions quickly and professionally, and we would easily recommend their services to anyone looking at property in the ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
22 Apr 2025Hi Mr & Mrs F! Thank you for taking the time to leave a 5-star review of your moving experience with Gemma, Eve and the Mickleover team. We're pleased to see that you found both Gemma and Eve...
Professional to the ...
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5 Star Review
By : 'Robert'
Branch : Lettings Chellaston, 17a High Street
Services : Letting (As a Owner)
Sold price : £900
Would you recommend ? : Yes
Postcode : DE24
16 Apr 2025
People found this helpful0
We've been with Hannells Lettings Since 2016 on their fully managed package through maybe 4 or 5 tenants and at times on some of the longer lets maybe questioned "what am I paying " but when it comes down to it we have only been without a tenant 1 week in 9 years. From organising repairs, gas ... Read Full Review
Comments on Agent Fees
You get what you pay for
Comments (1)Was this helpful?:
By : Benjamin Brain
22 Apr 2025Hi Robert! Thank you so much for taking the time to leave such a thoughtful and detailed review of your moving experiences with Jenna, Vicky and the Lettings team. We’re incredibly proud to...
Very professional and well ...
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5 Star Review
By : 'Rikki'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Buyer)
Sold price : £230
Would you recommend ? : Yes
Postcode : DE21
16 Apr 2025
People found this helpful0
Very professional and well organised. Would definitely recommend them to anyone looking to buy or ... Read Full Review
Comments (1)Was this helpful?:
By : Benjamin Brain
22 Apr 2025Hi Rikki! Thank you for your 5-star review of your moving experience with Lorna and the Chaddesden team. We're pleased to see that you found them to be professional, well organised and that...
Very friendly, polite, ...
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5 Star Review
By : 'Steve'
Branch : Allestree, 18 Park Farm Shopping Centre
Services : Sales (As a Vendor)
Sold price : £635000
Would you recommend ? : Yes
Postcode : DE22
13 Apr 2025
People found this helpful0
Very friendly, polite, responsive people and service. A pleasure to have used ... Read Full Review
Comments (0)Was this helpful?:
Helpful staff throughout the ...
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5 Star Review
By : 'Nikketa'
Branch : Chaddesden, 513-515 Nottingham Road
Services : Sales (As a Vendor)
Sold price : £170
Would you recommend ? : Yes
Postcode : DE21
11 Apr 2025
People found this helpful0
Helpful staff throughout the process so far. Kelia dealt with my sale initially explaining the processes and getting my property on the market. Lorna then kept in contact with potential buyers and viewings and also negotiated the sale with the prospective ... Read Full Review
Comments (0)Was this helpful?:
Disappointed ...
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2 Star Review
By : 'Arshad'
Branch : Littleover, 272 Blagreaves Lane
Services : Sales (As a Vendor)
Sold price : £200000
Would you recommend ? : No
Postcode : DE23
11 Apr 2025
People found this helpful
Property advertised with incorrect price at beginning. Agreed that I would be helped to find a property by doing letter drops in preferred location. This did not ... Read Full Review
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Last updated at 10/2/2024, 6:09:51 AM by allAgents
