Hancock & Partners
3.3/5, 28 reviews
57% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
82% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £148,000 £350,000
Lettings 100% 82% £350 £1,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 7 11 2 0 5 1 1 0
Areas covered
Address

5 Northgate
Chichester
West Sussex
PO19 1BA
01243 531155

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Professionally and personally incredible...”

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Nov 03,2023
Minithumbup
Laura
By: 'Jack Wileman'
Nov 03,2023
0 people found
this helpful
Hancock and Partners have been brilliant throughout the whole process. Joel and Laura in specific have been wonderful always keeping us updated on the sale of the house and always there to answer any questions we had. Both have been not only brilliant professionally but ...
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“Joel & Laura were amazing! Kept us up to date......”

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Nov 03,2023
Minithumbdown
Joel
By: 'chloe'
Nov 03,2023
0 people found
this helpful
Joel & Laura were amazing! Kept us up to date all the way through and we're very professional! Would definitely recommend Hancock estate agents....
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“Above and beyond...”

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Nov 02,2023
Minithumbup
Joel
By: 'Katie Stroud'
Nov 02,2023
0 people found
this helpful
From the very first viewing of our property to the completion of the sale Joel and Laura have been absolutely amazing. Always so helpful and attentive. They have gone above and beyond to help us out. I can't thank them enough for all of their ...
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Was this helpful? Yes

“Laura & Joel was amazing. We had some delays ......”

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Aug 31,2023
Minithumbup
Laura
By: 'Bron Campbell'
Aug 31,2023
0 people found
this helpful
Laura & Joel was amazing. We had some delays and difficulties with our buyer and seller but they helped us sort them and get everything through as quickly as possible and was understanding when I got stressed....
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“Helpful and quick to respond with any questio......”

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Aug 20,2023
Minithumbup
Joel
By: 'Chloe Trump'
Aug 20,2023
0 people found
this helpful
Helpful and quick to respond with any questions I had on the process, the team were available for repeat viewings prior to exchange. They helped to make my first property purchase go smoothly. Thanks to the team, specifically Laura, Joel, and Sam, for all of ...
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Was this helpful? Yes

“Sold my property through Hancocks. Joel value......”

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Jul 26,2023
Minithumbup
Joel
By: 'Lisa B'
Jul 26,2023
0 people found
this helpful
Sold my property through Hancocks. Joel valued my home and gave me a realistic price which is what I wanted as I needed to sell. He was very open with me about viewing levels and after 3 weeks he had found a buyer. Happy with the ...
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Was this helpful? Yes

“Best Agent I've used in a while, Joel was my ......”

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Jul 20,2023
Minithumbup
Joel
By: 'S Harper'
Jul 20,2023
0 people found
this helpful
Best Agent I've used in a while, Joel was my point of contact throughout and he made everything so easy for me. The valuation was a true reflection of what I achieved. Weekly updates put my mind at ease and was always very quick with ...
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Was this helpful? Yes

“Top marks for Hancock & Partners, especially ......”

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Mar 17,2021
Minithumbup
Simone
By: 'Siobain'
Mar 17,2021
0 people found
this helpful
Top marks for Hancock & Partners, especially for Simone, who handled our letting in a professional and expedient manner. Thank you....
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Was this helpful? Yes

“These two members of Hancocks staff have been exceptional in ......”

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Nov 28,2015
Minithumbup
Jonny
By: 'Sunny'
Nov 28,2015
1 people found
this helpful
These two members of Hancocks staff have been exceptional in their willingness, generosity of time given, courteousness and communication. I recently purchased a property and nothing was too much trouble. They have kept me fully informed and that has been so helpful. I can't recommend ...
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Was this helpful? Yes

“DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING ......”

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Sep 04,2015
Minithumbdown
By: 'no'
Sep 04,2015
2 people found
this helpful
DO NOT RENT WITH THESE PEOPLE. THEY ARE MONEY GRABBING IDIOTS WHO DO NOT CARE ABOUT THEIR TENANTS. My house was and still is a health hazard, with black mold everywhere and a broken boiler/heating. We could see breath from around October to Feb ...
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What agent could do to change your mind?
expensive for the pile of poo it was
Attached Filesnbsp;
Comment on agent fees
expensive for the pile of poo it was
Was this helpful? Yes
By: hancockemployee
Sep 08, 2015
View all comments (1)
We are very disappointed to read that you have not been happy with the service from our office. We have discussed your complaint as a team and cannot find any notes or have any recollection of a poor level of service. We take customer service very seriously, but must also point out that we are only in a position to advise landlords on what action to take regarding the maintenance and upkeep of properties. We would be very happy to discuss your personal situation in the hopes that we may resto ...

“We had an awful experience with Hancock and Partners and ......”

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May 19,2015
Minithumbdown
By: 'Jake'
May 19,2015
2 people found
this helpful
We had an awful experience with Hancock and Partners and would not deal with them again. We have since seen promising looking properties advertised by Hancock's and decided not to consider viewing them because of our experience. Here is a list of things that happened ...
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Was this helpful? Yes
By: Hancock Employee
May 19, 2015
View all comments (1)
We are very sorry to hear that you are unhappy with the service you received. Please do contact Hancock and Partners directly on 01243 531155 so we can discuss and hopefully resolve any grievances. ...

“Brilliant service - amazingly quick as well. Used them 3 years ......”

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Mar 19,2015
Minithumbup
By: 'Sandra'
Mar 19,2015
1 people found
this helpful
Brilliant service - amazingly quick as well. Used them 3 years ago when things were done differently which did cause me some grief - so a massive improvement since then....
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Comment on agent fees
Reasonably pleased with the fees as they were cheaper than Johnson Wood and others. Still feel that agent fees for tenants are really bad news when one thinks the rent being paid.
Was this helpful? Yes
By: hancockemployee
Mar 26, 2015
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Thank you for the positive feedback! We are delighted to read that you are happy with our service. ...

“We rented a property from Hancock and partners for 2 years ......”

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Dec 24,2014
Minithumbup
By: 'West'
Dec 24,2014
2 people found
this helpful
We rented a property from Hancock and partners for 2 years now and have had nothing but good news. We had a few maintaince issues in the past however they have now been resolved with a change of staff....
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Was this helpful? Yes
By: hancockemployee
Dec 29, 2014
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Thank you for your positive comments. We are delighted you are happy with the service. ...

“This is our 7th dealing with letting agents and Hancocks ......”

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Dec 08,2014
Minithumbup
Ellie
By: 'stephen'
Dec 08,2014
2 people found
this helpful
This is our 7th dealing with letting agents and Hancocks are by far the most friendly and efficient. They treated us with respect and made the whole process easy. Ellie in particular was very helpful...
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Was this helpful? Yes
By: hancockemployee
Dec 09, 2014
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Dear Stephen and Sarah, Thank you so much for your positive feedback! We are delighted you are happy with our service. ...

“Looking at Hancock and partners reviews I was so shocked ......”

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Nov 26,2014
Minithumbup
By: 'Ebony'
Nov 26,2014
3 people found
this helpful
Looking at Hancock and partners reviews I was so shocked because I am a current tenant and they have been really good, they always call me back when they say they will and they are always polite and friendly. I recently had a cupboard fall ...
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Was this helpful? Yes
By: hancockemployee
Nov 27, 2014
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Thank you for your positive feedback! We are delighted that you have been happy with our service. ...

“We rented a house though Hancock's for 3 years and found ......”

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Nov 24,2014
Minithumbup
By: 'Hancocks'
Nov 24,2014
2 people found
this helpful
We rented a house though Hancock's for 3 years and found them nothing but helpful and polite. they seem to have changed staff though the past year but the current team are quick and helpful if you have any issues. When we had a problem with ...
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Comment on agent fees
Really Happy with the service
Was this helpful? Yes
By: hancockemployee
Nov 25, 2014
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Many thanks for your positive feedback! We are delighted you were happy with our service. ...

“It is a fact of life that when renting a ......”

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Nov 14,2014
Minithumbdown
By: 'Hancock's'
Nov 14,2014
2 people found
this helpful
It is a fact of life that when renting a property, the estate agent is the last thing you think about. You search for properties then deal with the agent based on your choices. It is another fact that you rarely have much interaction with ...
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What agent could do to change your mind?
Nothing, the whole experience was so bad we would never consider using them again.
Attached Filesnbsp;
Was this helpful? Yes
By: hancockemployee
Nov 18, 2014
View all comments (1)
We are sorry to read you have had a negative experience regarding maintenance issues with the property you previously rented. We report maintenance issues to the property owner and instruct any works once we have had the owner's approval to have those works carried out. We would welcome the opportunity to speak with you about it further if you would like to get in contact. ...

“I'm not sure which agent the others reviewers have been ......”

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Oct 18,2014
Minithumbup
Jonny
By: 'NONE'
Oct 18,2014
3 people found
this helpful
I'm not sure which agent the others reviewers have been using but it is not the Hancock's that I dealt with, After a good informative phone call with Jonny (sales manager) he came round and valued my property for sale that day. A valuation came ...
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Comment on agent fees
Perfect
Was this helpful? Yes

“I have been a tenant of Hancock's twice, the first ......”

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Oct 17,2014
Minithumbdown
By: 'Not'
Oct 17,2014
4 people found
this helpful
I have been a tenant of Hancock's twice, the first as a student and second as a couple. The first time I was treated like a second class citizen who's point or complaints were ignored, while living in a property not raven fit for a ...
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What agent could do to change your mind?
Be proactive, pass on information within their own office
Attached Filesnbsp;
Was this helpful? Yes
By: Hancocks Office
Oct 17, 2014
View all comments (1)
We always value client feedback, however we do not have any record of the issues listed within this review. We are very concerned at the nature of these comments and would very much like the author to get in contact with us as soon as possible. ...

“Very unprofessional. I once returned a call from them and ......”

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Jun 02,2014
Minithumbdown
By: 'Elg20'
Jun 02,2014
4 people found
this helpful
Very unprofessional. I once returned a call from them and was told that they had no idea why I had been called but they were sure someone would call me again if it was important. Conversations and agreements were promptly forgotten about. A considerable amount ...
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Was this helpful? Yes

“Really just want to warn people not to use this ......”

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Feb 05,2014
Minithumbdown
James
By: 'Tenants'
Feb 05,2014
7 people found
this helpful
Really just want to warn people not to use this appalling agents. Perhaps landlords get more response and respect but they all treat tenants like dirt. Not a single person working there understands 'customer service' or 'manners'. Obviously far too much to ask of them. ...
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“Worst company I have ever dealt with, rude, unresponsive, unlawful ......”

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Jan 04,2014
Minithumbdown
By: 'Chi91'
Jan 04,2014
7 people found
this helpful
Worst company I have ever dealt with, rude, unresponsive, unlawful and just generally slack. We have rented with them for the past right months- cutting our year contract short because of how we've been treated. The property we were in was not maintained had not ...
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Was this helpful? Yes

“IT was a dreadful experience renting a property through Hancocks ......”

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Apr 18,2013
Minithumbdown
By: 'Peggy'
Apr 18,2013
5 people found
this helpful
IT was a dreadful experience renting a property through Hancocks and not one I would wish on my worst enemy. The staff were rude and inefficient and arrived late with the keys on the first day when my removal men were waiting to get in.. ...
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What agent could do to change your mind?
Repaired items efficiently. Ensure hose was clean and fit for purpose when we moved in. Reply to correspondence. Be efficient.
Attached Filesnbsp;
Was this helpful? Yes

“I had a very positive experience with Hancock & Partners as ......”

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Apr 11,2013
Minithumbup
Paul
By: 'new'
Apr 11,2013
1 people found
this helpful
I had a very positive experience with Hancock & Partners as a letting agent. From the beginning they were responsive to my emails, positive, friendly and clearly wanted to make an effort to help me with my enquiry. They found appropriate properties matching my search (unlike ...
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Was this helpful? Yes

“In the 12 years that I have been a tenant in ......”

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Oct 05,2012
Minithumbdown
By: 'Disappointed'
Oct 05,2012
5 people found
this helpful
In the 12 years that I have been a tenant in rental properties I have never, ever had such poor, lackadaisical service as I have had with Hancock and Partners. I only rented this property for six months, and during this time I had the following ...
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Was this helpful? Yes

“I used to rent from Hancocks about 3 years ago. At ......”

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Feb 03,2012
Minithumbdown
By: 'Alexis'
Feb 03,2012
6 people found
this helpful
I used to rent from Hancocks about 3 years ago. At the time I would have never used them again. It took ages for me to get anything fixed by them and when I eventually tried to get my deposit back which I paid Hancocks I ...
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What agent could do to change your mind?
Been fair and reliable with me.
Attached Filesnbsp;
Was this helpful? Yes

“Do not respond to correspondence, rude, only seem to handle ......”

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Sep 23,2008
Minithumbup
By: 'balwalk'
Sep 23,2008
4 people found
this helpful
Do not respond to correspondence, rude, only seem to handle sub-standard property that no reputable agent will take on....
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Was this helpful? Yes

“They are the most disorganised estate agents I've ever come ......”

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Feb 13,2008
Minithumbdown
By: 'rooney_booney'
Feb 13,2008
5 people found
this helpful
They are the most disorganised estate agents I've ever come across. The staff contradict each other and no one there seems able to give a straight answer. The blame always falls on the "landlord" when the error has almost always been with them....
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Was this helpful? Yes
By: Nicky
Aug 14, 2008
View all comments (2)
I have the same problem. Stuck with a property that has it's health issues, landlord doesn't even want to hear about it, the staff is awful and rude, the manager doesn't even know what he is doing, he lies all the time!!! Be aware and do not use them no matter the property!!! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Hancock & Partners

Regional Awards won by Hancock & Partners

Individual Branch Awards

Chichester, PO19



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