Company Name:Hamlet HomesBrief Profile:Hamlet Homes is a national company with offices in Reading, Southend and Warrington offering sales, lettings, property management.

Our 16 years of heritage means a great deal to us, but it’s the future that we're focussed on. That’s why we are one of the strongest names in the property business, doing what is best for our clients and making sure the vast range of advice we offer enhances their future prosperity.

Moving is a busy and exci
Read full description...Company Name:Hamlet HomesBrief Profile:Hamlet Homes is a national company with offices in Reading, Southend and Warrington offering sales, lettings, property management.

Our 16 years of heritage means a great deal to us, but it’s the future that we're focussed on. That’s why we are one of the strongest names in the property business, doing what is best for our clients and making sure the vast range of advice we offer enhances their future prosperity.

Moving is a busy and exciting time and we're here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof.

Hamlet Homes has always used computer and internet technology, however the company's main strength is the genuinely warm, friendly and professional approach which we offer all of our clients.

So, if you want professional help and advice on all aspects of moving home please contact us on the above number or call into our office.
Hamlet Homes

78 Oxford Road
Reading
Berkshire
RG1 7LJ
01189 505 660



Properties for Sale
Properties to Rent

“WORST AGENCY IN READING...”

Mar 06,2019
Minithumbup
By: 'Anonymous'
Mar 06,2019
0 people found
this helpful
WORST AGENCY in Reading, First they charge commission for every service, but their after service is very poor. They don't treat their customers nicely at all, Also once you check out the property they will charge plenty of amount randomly which is non deniable. They ...
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Comment on agent fees
VERY BAD
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“Disrespectful...”

Feb 28,2019
Minithumbdown
By: 'Anonymous'
Feb 28,2019
0 people found
this helpful
I called hamlet homes in Reading to let them know that my mother had passed away because she was the land lady of one of the Propertys they manage. Gary was very rude and abrupt to me on the phone his tone of voice was ...
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“Rude...”

Jan 14,2019
Minithumbdown
By: 'Meh'
Jan 14,2019
0 people found
this helpful
Throughout my numerous dealings with this branch, I felt like each and every one of them was just simply rude and unreliable. They were very much being the typical estate agents giving the big one. However, they never came true to their promises. I would ...
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Comment on agent fees
Okay
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“Worst estate agent I've ever dealt with...”

Oct 23,2018
Minithumbdown
By: 'Drz1846'
Oct 23,2018
0 people found
this helpful
Hamlet homes is run by a bunch of clowns that have no idea what they are doing. They do not accept calls, take months to replace a TV even though it's a part of the contract, do not replace the kitchen door handle for weeks ...
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Comment on agent fees
Ridiculous/comical.
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“Scarred for life...”

Sep 04,2018
Minithumbdown
By: 'Very upset Tenant'
Sep 04,2018
0 people found
this helpful
Worst estate agents I have ever come across. Literally do not know what they do all day as they never answered any calls or emails from myself or my other housemates. We spent our lives going back and form from their office and even then ...
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Comment on agent fees
Bad. Bills not included.
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“Unprofessional, rude and disgusting...”

Aug 04,2018
Minithumbdown
By: 'D'
Aug 04,2018
1 people found
this helpful
If I could give '0' stars, I would. I had the most awful experience with this estate agent. When I had a question/problem with something regarding my contract, one of the agent was very very rude to me even though I was speaking ...
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By: Very upset Tenant
Sep 01, 2018
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Atrocious.The service was rude, appalling, agonizing and communication was slit your throat, practically non-existent. I am still waiting for Sonia to reply to emails I sent nearly two years ago now. When I asked for another contactable email address, Sonia gave me one that bounced back. I once went to talk to Sonia about a serious issue and I got laughed at straight to my face. We had a serious mold problem and after months of Hamlet Homes ignoring us, they randomly sent someone round without i ...

“The staff are friendly and efficient. I was moved in ......”

Dec 06,2017
Minithumbup
By: 'Jamie'
Dec 06,2017
8 people found
this helpful
The staff are friendly and efficient. I was moved in within 3 days, something which didn't seem possible with other agents, Hamlets accommodated me within a very short space of time which meant I didn't have to spend a fortune on hotel accommodation....
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“If it was possible to give 0 start we would. The ......”

Nov 29,2017
Minithumbdown
By: 'Disgusted'
Nov 29,2017
5 people found
this helpful
If it was possible to give 0 start we would. The most rude, unprofessional, incapable landlords we have ever come across. The house was in no fit state to live in when we first moved in and not much has changed since! All they care about ...
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“I wouldn't even give them one star. Just rude. I ......”

Nov 02,2017
Minithumbdown
By: 'Upset Tenant'
Nov 02,2017
9 people found
this helpful
I wouldn't even give them one star. Just rude. I went into the office with a problem and she kept putting her hand and finger in my face to shut me up even though we were having a calm conversation. And then she could not ...
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Comment on agent fees
In regards to the house the fees are adequate. In regards to the estate agents service they provide, the fees are outrageously over priced.
Was this helpful? Yes
By: Another upset Tenant
Sep 04, 2018
View all comments (2)
I am not the person that wrote this comment, however I could not help but laugh at your statement - 'The review is some what inconsistent with the named member of staff, whom in the past and present is known to be diligent with communicating back to both our landlords and tenants'. Sonia has never been violent towards myself however she has been rude and menacing especially when the conversation was not going to her plan. ...

“I am really happy with hamlet homes services. They were ......”

Nov 02,2017
Minithumbup
By: 'Navjot'
Nov 02,2017
12 people found
this helpful
I am really happy with hamlet homes services. They were really good and always helped, actioned all issues quickly. All team is helpful and polite. Highly recommended to all....
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Comment on agent fees
Good
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“The most unprofessional and corrupt agency I've had the misfortune ......”

Jun 22,2017
Minithumbdown
By: 'Amy'
Jun 22,2017
6 people found
this helpful
The most unprofessional and corrupt agency I've had the misfortune to come across. After checking out of the property and signing the relevant check out forms to receive my deposit back in full, Hamlet Homes declared two days after I had vacated the property that ...
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“Incompetent and unprofessional, and a chore to deal with from ......”

Jun 20,2017
Minithumbdown
By: 'James G'
Jun 20,2017
5 people found
this helpful
Incompetent and unprofessional, and a chore to deal with from start to finish. I intended to rent a room in a shared property from Hamlet Homes (Reading), but I had to withdraw my application before signing a tenancy agreement and moving in due to unforeseen ...
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“Hamlet homes is great company. I had a great experience ......”

Dec 28,2016
Minithumbup
By: 'Samita'
Dec 28,2016
15 people found
this helpful
Hamlet homes is great company. I had a great experience during my stay in a ensuite room property close to the town centre. All Staff is helpful specially Sonia who is always very helpful and a gentle lady. She had done my check in on ...
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“Awful! Awful experience. Hamlet Staff/Housing are not worth the ......”

Nov 29,2016
Minithumbdown
By: 'N.A'
Nov 29,2016
5 people found
this helpful
Awful! Awful experience. Hamlet Staff/Housing are not worth the hassle. Lack of customer service, communication, ownership of issue and slow to act on issues. Disgusting service - worst have ever experienced. Worst Estate Agents that I have experienced in 6 years. Please do not make ...
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“Hamlet Homes have been impressive. Really professional. The communication was ......”

Nov 24,2016
Minithumbup
By: 'Professional & Impressive'
Nov 24,2016
22 people found
this helpful
Hamlet Homes have been impressive. Really professional. The communication was clear, they listened to what I wanted when I was first looking for accommodation, and since living in the property, they have responded quickly to any issues or questions I've had. Dan and Gary particularly ...
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Comment on agent fees
Fine
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“On the phone they were lovely and accommodating at first. ......”

Nov 17,2016
Minithumbdown
By: 'Anonymous'
Nov 17,2016
5 people found
this helpful
On the phone they were lovely and accommodating at first. I had booked a viewing and it was fine but I was emailed to say it was cancelled twenty minutes before and just told to call the office and rearrange. I was happy to do ...
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Comment on agent fees
N/a
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“NO STARS AS COMPLETELY USELESS! What a shambles of an ......”

Sep 07,2016
Minithumbdown
By: 'Rob'
Sep 07,2016
4 people found
this helpful
NO STARS AS COMPLETELY USELESS! What a shambles of an Agency - do not go near these people! Although some of the staff members are good, they have their hands completely tied by their seemingly arrogant and uncaring owner. The Agents have received monies from ...
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“Cheap agency fees and very transparent with all fees,..no ......”

Aug 24,2016
Minithumbup
By: 'SW'
Aug 24,2016
24 people found
this helpful
Cheap agency fees and very transparent with all fees,..no hidden fees. Quick with responses. I would highly recommend Hamlet Homes. Thank you for all your help....
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“It's a shame that with the amount of phonecalls and ......”

May 23,2016
Minithumbdown
By: 'Cheryl'
May 23,2016
2 people found
this helpful
It's a shame that with the amount of phonecalls and emails to hamlet homes they seem to brush us off with the neighbours continued extreme loud music and allow it to carry on and not put things in place. No one has been to the ...
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“My 6 months stay was comfortable. All my housemates were professions ......”

Mar 08,2016
Minithumbup
By: 'Victor'
Mar 08,2016
27 people found
this helpful
My 6 months stay was comfortable. All my housemates were professions all as agent said during viewing. Quiet and well maganed property by them. Check In and check out were comfortable. During check out I met agent Ryan at the property and all went smoothly. Everything ...
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“Staff is really helpful.Couple of Maintenence issues raised by ......”

Mar 02,2016
Minithumbup
By: 'Armad'
Mar 02,2016
28 people found
this helpful
Staff is really helpful.Couple of Maintenence issues raised by me during my stay which were dealt promptly.Good service....
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“I've rented with many agents over the years. Ignoring Hamlet's ......”

Nov 02,2015
Minithumbdown
By: 'Bob'
Nov 02,2015
8 people found
this helpful
I've rented with many agents over the years. Ignoring Hamlet's bad reviews and going with them was my biggest mistake. Before moving in: Appointments not kept too - I was waiting 45mins for my rep to get back from a viewing. Contracts all over the ...
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What agent could do to change your mind?
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Attached Filesnbsp;
Comment on agent fees
Lots of fees for everything. I've never paid to leave a property before. Then like I've said before, you can't charge a tenent for an inventory and then not carry it out. Mine was as if the place was new, when there were obvious signs of damage and wear. It never did get updated, even though I re-typed it all for them...
Was this helpful? Yes
By: Hamlet Homes
Nov 02, 2015
View all comments (1)
Good afternoon Mark, Thank you for your review. As always with these review sites it is very easy to get carried away and portray the agent as being completely useless. In most cases it isn't true instead an exaggerated version of the truth. We are sorry you felt you needed to over exaggerate your grievances rather than coming to us directly and discussing. We aim to provide the highest quality of service and whilst we do appreciate this doesn't always go smoothly, for one reason or ano ...

“Hamlet Homes! Fantastic, they rented my property within 3 days and ......”

Sep 15,2015
Minithumbup
By: 'Robert'
Sep 15,2015
25 people found
this helpful
Hamlet Homes! Fantastic, they rented my property within 3 days and I could not be happier! The tenants they found are wonderful and I could not promote the company enough! Staff are so diligent with their paperwork and communications! Thank you Justin and co!...
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Comment on agent fees
Hamlet Homes fees are very justified and satisfactory! They are very competitive in their pricing, not the cheapest but high quality, but not the expensive either.
Was this helpful? Yes

“Where do I begin, I can't think of one single ......”

Jun 17,2015
Minithumbdown
By: 'Natstar'
Jun 17,2015
8 people found
this helpful
Where do I begin, I can't think of one single positive thing about hamlet homes reading. They are all nice and smiles when you walk through the door for the first time right up until you sign a contract with them. The staff were rude ...
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What agent could do to change your mind?
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
Attached Filesnbsp;
Comment on agent fees
The fees would be acceptable if they had actually done their job properly, we paid them to be ignored the entire year
Was this helpful? Yes

“would highly recommend to steal clear of this agent. Very ......”

Jan 16,2015
Minithumbdown
By: 'Anom'
Jan 16,2015
10 people found
this helpful
would highly recommend to steal clear of this agent. Very unprofessional service, most of the staff are very rude, never seem to understand, care or deal with any problems. I have been left without working appliances, blocked drains, and doors which do not close. I ...
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By: Hamlet Homes
Mar 21, 2015
View all comments (1)
Good afternoon, Thank you for your honest review. However, to provide a balanced view we would like to respond. We attended the property at midnight to turn off the fire alarm after sausages had been burn't. This was avoidable. The drains were blocked due to cigarette butt being discarded outside and subsequently pushed down the drain when it rained resulting in it 'Blocking' The doors were perfectly fine and we received an email apologising it was 'Tenant error' The appliance in question ...

“Very rude and arrogant, extortionate fees, were in court for ......”

Nov 12,2014
Minithumbdown
By: 'disatisfied tenant'
Nov 12,2014
7 people found
this helpful
Very rude and arrogant, extortionate fees, were in court for flagrantly flouting HMO regulations. formerly known as Redstones, always change name when in trouble. Same owners...
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What agent could do to change your mind?
Be more professional and understanding, charge less fees, then ‚£300 plus
Attached Filesnbsp;
Comment on agent fees
very high and extortionate fees with add ons . Poor service in exchange
Was this helpful? Yes
By: Hamlet Homes
Mar 21, 2015
View all comments (1)
Good day to you, Thank you for your comments. They have been duly noted. However, your lack of identity and the property address makes it difficult to provide any kind of formal apology or compensation. We would welcome a discussion with you to establish and authenticate the complaint & accusation you have openly made online. Kind regards Hamlet Homes Property ...

“Remarkable service! Staff is very friendly and very quick in ......”

May 25,2014
Minithumbup
By: 'Louise'
May 25,2014
25 people found
this helpful
Remarkable service! Staff is very friendly and very quick in resolving all issues. I lived in the property for 1 year and any issues I have been dealt with quickly and efficiently. I would definitely use hamlet homes services again. Ajay Shahi...
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“Dealing with the agency on a whole was a terrible ......”

Aug 08,2013
Minithumbdown
By: 'Revan619'
Aug 08,2013
10 people found
this helpful
Dealing with the agency on a whole was a terrible experience. They were constantly rude, missed arranged meeting times, never delivered on agreements with the property and always had a could not be bothered attitude. The initial list of repairs that was agreed to be ...
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What agent could do to change your mind?
Communication. -responding promptly (not just when it suits them) -turning up to arranged meetings Reliability. -Following through with agreements. -Not flat out lieing to tenants and trying to deny it when being caught in the lie.
Attached Filesnbsp;
Was this helpful? Yes
By: Justin Digance
Sep 26, 2013
View all comments (1)
Good day to you, Thank you for your comments. They have been duly noted. However, your lack of identity and the property address makes it difficult to provide any kind of formal apology or compensation. We would welcome a discussion with you to establish and authenticate the complaints you have openly made online. Kind regards For Hamlet Homes ...
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