Hamilton Homes

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and do everything we can to put things right. If you have a complaint, please put it in writing (including as much detail as possible) to: office@hamiltonhomes.uk. We will then respond in line with the timeframes set out below however, if you feel we have not sought to address your complaint within eight weeks, you may be able to refer your complaint to the Property Redress Scheme to consider without our final viewpoint on the matter. What will happen next? • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint by reviewing your file and speaking to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by the company Director. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. If you remain dissatisfied, you can then contact The Property Redress Scheme to request an independent review: Address: Property Redress Scheme Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH Telephone: 0333 321 9418 Website: https://www.theprs.co.uk/ Please note the following: You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Last updated at 9/20/2021, 6:54:19 AM by allAgents

Awards won by Hamilton Homes

Regional Awards Won by Hamilton Homes

Individual Branch Awards