Hall & Benson

1.62/5 rating 13 reviews
  • 40% valuation accuracy
  • 15% recommend
  • 38% fee satisfaction
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Sep 04,2017
Minithumbdown
By: 'DO NOT USE AT ALL COSTS'
Sep 04,2017
3 people found
this helpful
Absolute disgusting company. I started my tenancy at number 5 Cosy Flats, Wilmot Street, Heanor with them at the beginning of January 2017 and spent 8 months at the flat ending the tenancy with my final leaving date the 26th August. During my stay there no bins where provided for the tenants or myself and where left with no where to dispose of our rubbish, I contacted the council and they told me that Hall and Benson where not very co operative with them in regards to the issue of not providing ...
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Aug 22,2017
Minithumbdown
By: 'Gab'
Aug 22,2017
1 people found
this helpful
This company is an absolute joke. We have been renting our house for over two years and we still have the same leek that we reported nearly two years ago. Now our boiler is giving us problems and it's taking them forever to sort it. All they do is send people out to "have a look" but it never gets fixed. I've lost count of the amount of times we've had to report issues that never get fixed. Also the staff at the allestree branch are very rude. My mother who is paying the rent even got ...
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May 17,2017
Minithumbdown
By: 'Annoyed'
May 17,2017
2 people found
this helpful
I have rented from this company. There had been many repairs needed and they don't care to do them after complaining several times. When I vacated they didn't allow for general ware and tair of the property they accused me of not sweeping or washing the floors when I have my dad and friend as witness to prove that it was done. I cleaned throughout on my hands and knees whilst pregnant and suffering from a bad back. DONT USE HALL AND BENSON!! I seriously regret having made a deal with the devils!...
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May 10,2017
Minithumbup
By: 'Maxine'
May 10,2017
0 people found
this helpful
I am selling my house through this branch and the staff have all been fantastic,keeping me informed about all viewings and feedback,would recommend them to anybody....
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Good all round package
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Apr 27,2017
Minithumbdown
By: 'Miss F'
Apr 27,2017
0 people found
this helpful
I wish you could put no stars on this website!! Absolutely discusted in the way I have been spoken to by a member of staff at the Allestree branch. Nothing but push and push is into paying the application fee. Told they were refundable when we went to view the property (which was an absolute state might I add) to find out they are not. Nothing was clearly explained and now there is a lot more to pay that I originally thought. (My own faults for signing anything but still wasn't explained) I ...
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Comment on agent fees
BAD
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By: Mark Benson
Apr 28, 2017
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Hannah. I'm saddened to read your comments which do not match up with the information we hold. I understand that your partner and yourself applied for the property 4 days after viewing it and being given the comprehensive guidance notes explaining the process fully to you. I would hope this gave more than enough time to read and understand the process and requirements or clarify any points before you contacted us to proceed? Since applying the team have spoken to you to move your applicati ...
Feb 27,2017
Minithumbup
By: 'Andy.'
Feb 27,2017
2 people found
this helpful
We have just recently sold our property through Hall and Benson, the team in Spondon were fantastic from start to finish. We had an awful chain with a few problems along the way but the team at Hall and Benson helped us through without question. A special mention for Kim who on several occasions went above and beyond our expectations. Thank you very much for all your work it was truly appreciated....
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Comment on agent fees
Very good fees especially the all inclusive package we negotiated
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Oct 08,2016
Minithumbdown
By: 'frank'
Oct 08,2016
3 people found
this helpful
I thought when I got a call from the selling agent and was asked `do i want to keep the microwave?I thought I do not need one and said No `what I was not told` is that it was integrated into the Kitchen and worth £300+.I was left with cables and a huge ugly gap in where the `built` in microwave oven once stood. Its Very wrong how this request was put to me via telephone, myself being disabled I could not visit the purchased property at the time as I was struggling to walk so I had to as...
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N/A
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Apr 01,2016
Minithumbdown
By: 'EllisFamily'
Apr 01,2016
2 people found
this helpful
We are current tenants of H+B. Me and my family moved towns to be near a good hospital and family for my medical needs, I have had nothing but stress from this company. They do not want to know when it comes to repairs, when I looked around and pointed problems out, I was lied to saying either 'we have checked that and its fine' or 'that will be fixed before you move in'. When we moved in a window had been broken (wasn't fixed for 8 weeks!!!) and all the problems promised to be fixed still haven...
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What agent could do to change your mind?
My rent I have found compared to others in my are is shocking. We pay an extra 175.00 more than most on our street and they don't have to put up with a house falling apart
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Comment on agent fees
My rent I have found compared to others in my are is shocking. We pay an extra 175.00 more than most on our street and they don't have to put up with a house falling apart
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By: gabriel vlad
Jun 10, 2016
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18 days later still not received my deposit back ...
Nov 24,2014
Minithumbdown
By: 'Annoyed of Spondon'
Nov 24,2014
1 people found
this helpful
Hall & Benson are currently dealing with the sale of my property and seem to be spending all of their time pandering to my buyers demands rather than my requirements. The house was sold with no assistance from H&B as we found a buyer before any sales particulars were generated. In error H&B did not change the sales particulars and are now threatening us that because the particulars show "No upward chain" we could be forced from our home 10 days prior to our required movi...
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It would have been appreciated if the agent could have worked on my behalf rather than my buyers as I am the one paying the significant bill for their lack of services and professionalism. Being harassed by a pushy agent because they told everyone involved there was no upward chain when quite clearly there is is unacceptable. Subsequently trying to push the blame onto us despite never having to publish any sales particulars is inexcusable. Taking it upon themselves to contact every solicitor, agent etc in the chain was also highly unprofessional. I will never use Hall & Benson again.
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Comment on agent fees
Whilst I believe the levels of fees are around average I certainly do not believe Hall & Benson have done anything to earn their fee. They have simply made a stressful situation worse and are very close to causing the whole chain to collapse.
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Apr 17,2014
Minithumbdown
By: 'Disappointed'
Apr 17,2014
2 people found
this helpful
Hall & Benson come and inspect the properties of their occupants every couple of months. They let you know via a letter one week before the date they\'re coming to look round, and if you can\'t do the date/wont be home you have to let them let themselves in to look around or pay £20 to rearrange it to another date. I think it\'s terrible as most people wouldnt want a stranger going around their home whilst theyre not there and its very late notice to get time off work in order to be ho...
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What agent could do to change your mind?
The agent should have not gone against our wishes and let themselves into our home unoccupied when it had been agreed that the inspection would have been moved to a later date when we could be there.
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Nov 15,2012
Minithumbdown
By: 'Miss bradley'
Nov 15,2012
1 people found
this helpful
We veiwed a lot of houses with different estate agents, but both properties we veiwed with hall &benson were god awful! The estate agent turned up half an hour late, she was then very pushy, we asked odd questions about the property and she replied with \'i dont know\' on both accounts, she mDe it very clear she eother wantex our money right there or she wasnt interested. The properties themselves were unclean yo the extreme, falling to bits and disgusting, i wouldnt even consider them!...
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What agent could do to change your mind?
First of all she could of turned up at the time agreed, second actually let us veiw the propefty before foring the agreements and payments upon us. Actually taken the time to know what property she was taking about. So pretty much retrain your staff to actually look like they care?
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By: Mark Benson
Nov 26, 2012
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Miss Bradley I am sorry to read your comments. I have tried to find for your details on our system without success. I would like to be able to contact you directly to receive your feedback and thereby allow me to investigate and respond accordingly, would you please contact me to do so. Although with the vagaries of traffic timekeeping is always a challenge for both my team and those we are meeting, we endeavour to maintain contact with viewers if a staff member is delayed to be both courte ...
Sep 09,2012
Minithumbdown
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paul churchard
By: 'Miss hilton'
Sep 09,2012
2 people found
this helpful
i would avoid renting any property with Hall and Benson.i have rented with quite a few different agents and never had such bad service as i have with H&B. Any repairs you want doing will take them as long as possible to do.I have had many repairs for the property i rent as the house seems to have had every poss problem going! leaks and plumbing prob in every room of the house! I have a plumbing ptoblem at the moment which i have reported endless times,eventually after calling the repairs...
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Aug 11,2008
Minithumbdown
By: 'Mr B'
Aug 11,2008
2 people found
this helpful
They will eagerly take money off of you as soon as they can for the slightest thing but will take their sweet time fixing anything, it took Hall and Benson over 4 months to fix our boiler each day my heavily pregnant partner had to climb up the kitchen work top to get it going again and when we reported our gas safety check took a mere 10 minutes when any check should take at least 20 (one test requires a 10 minute wait) our concerns were shrugged off with a "Well we haven't had any problems yet...
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View All 5 Branches


Hall & Benson - Allestree, Derby, DE22
Allestree
23 Park Farm Centre, Park Farm Drive,, Derby DE22 2QQ
(1)
Hall & Benson - Spondon, Derby, DE21
Office 1
Pixton House, 75 Sitwell Street, Derby DE21 7FH
(2)
Hall & Benson - Derby, DE1
Office 2
19-21 St James Street, Derby DE1 1RF
(1)
show all branches (5)
Hall & Benson - Belper, DE56
Office 3
2a King Street, Belper DE56 1PS
(3)
Hall & Benson - Alfreton, DE55
Office 4
23 High Street, Alfreton DE55 7DR
(3)


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