Properties Glasgow - Infiniti Properties
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    Alasdair Souter
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    Bruce
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    Ross Hadden
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    Geraldine Jeffrey
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    Tracey Craig
Property, legal, and financial expertise with a personal touch. Hadden Rankin is founded on the idea that if our clients trust us they will be clients for life. We take the time to understand your nee Read full description...Property, legal, and financial expertise with a personal touch. Hadden Rankin is founded on the idea that if our clients trust us they will be clients for life. We take the time to understand your needs and aspirations and offer a broad range of services to match.
 
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Properties for sale
Properties for rent
Feb 21,2017
Minithumbup
By:
Feb 21,2017
1 people found
this helpful
We are based overseas, and we were glad to find Hadden Rankin to help us manage our investment property. The staff have been incredibly helpful and very prompt to respond - something which we greatly appreciate, being so far away. The biggest concern for us when we were looking for a letting agent, was to find an agent who we could trust, and so far we have had a great experience. We look forward to working with Hadden Rankin on various properties for years to come....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
1 people found
this helpful
I have nothing but positive things to say about Geraldine and Tracey - they are a superhero team. We've rented from Hadden Rankin for 4.5 years and they have never failed to surprise us at how quickly they respond and get problems resolved for us. For the first time we feel like we're being treated fairly as tenants (like human beings!). We have had nothing but flawless service as standard including on bank holidays and over Christmas. We are now in the situation where we would like to move some...
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By: Geraldine
Feb 15, 2017
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Thank you for this feedback, it is much appreciated. ...
Feb 14,2017
Minithumbup
By:
Feb 14,2017
1 people found
this helpful
As landlords we have used HaddenRankin for more than twenty years, which apart from anything else should say a great deal. We have always found the staff patient, informative and helpful beyond what you might ordinarily expect, and willing to go the extra mile. It is especially important for us to have an established relationship with people that are trustworthy, as we do not live in Scotland. I would recommend HaddenRankin without hesitation....
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Comment on agent fees
The fees charged are more than fair when considered against the whole "package" of services delivered.
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Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
We rented through HR for around 18 months and found the service for the entire duration to be excellent. The initial viewing, enquiry and letting agreement process was simple and Geraldine was extremely helpful; this continued throughout the duration of our rental period. All problems were dealt with promptly and professionally. We met Tracey on our departure day and again found her to be very professional, polite and helpful. I have rented with a variety of agencies and private landlords over...
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Comment on agent fees
Good - even when it came to reviewing the rental after the initial 12 month period I feel like we were offered a very suitable increase and rationale for this.
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By: Geraldine Jeffrey
Feb 14, 2017
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Many thanks for taking the time to add a review. Best wishes for you both in your new home. ...
Jan 31,2017
Minithumbup
By:
Jan 31,2017
1 people found
this helpful
Been with this letting agency for nearly 3 years and they are quite simply the best I've ever had in 17 years. They come out the same day if I've had a problem. They have patience with me if I had some issues with the flat which has been a mistake on my part. They go the extra mile. They're extremely knowledgeable. Cannot recommend highly enough. Very flexible as well. They look after the tenant and the owner....
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Comment on agent fees
I'm not familiar with their fees :(
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Jan 04,2017
Minithumbup
By:
Jan 04,2017
1 people found
this helpful
Very impressed with the service from this letting agent. They have managed my property for the last 18 months and every step of the process has been straightforward. Would not hesitate to recommend them to others....
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
2 people found
this helpful
Really great letting agent. Very professional and always on hand to help when needed. Easily contactable as well and always get back to you when they say they will. Whenever we have any issues with our property (which is rare), Geraldine is always on hand to help in an efficient and friendly manner. Would definitely recommend Hadden Rankin when compared with other letting agents I have dealt with they are miles ahead....
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By: Geraldine Jeffrey
Dec 16, 2016
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Thank you for this review. We are so pleased you are happy with our service. Merry Christmas! ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
As an overseas resident, it it important that I have a property management agent that I can trust, who knows my property and who is responsive to deal with my enquiries and any follow up required. Hadden Rankin, particularly Tracey and Geraldine, fulfill all those requirements. Hadden Rankin is particularly strong on following up on issues. Hadden Rankin have been managing my property for over 10 years....
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Comment on agent fees
Good
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
2 people found
this helpful
I have used Hadden Rankin for over twenty years to find new tenants and carry out the legal side of letting my flat. Geraldine and her assistant, Emma, were all I could hope for in effecting the change. They were patient beyond the call of duty and most helpful at every stage of the process. Their relaxed, friendly and professional support was exemplary....
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Comment on agent fees
Not submitted yet.
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
2 people found
this helpful
I have rented a flat through Hadden and Rankin for a couple of months and would certainly recommend them to others. Geraldine is always extremely helpful and quick to respond to queries; she even managed to move up the move-in date for me originally, for which I was very grateful....
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Comment on agent fees
No agent fees.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
2 people found
this helpful
I have been working with Hadden Rankin for several years and I am quite happy to continue to do so. There is a good team of professional and dedicated people. I thank Geraldine for her excellent work for her daily management of my flat: listening with care to the tenants needs and at the same time protecting my interests, having the maintenance done for the benefits of the tenants and also mine by using carefully chosen suppliers. Thank you for keeping both parties happy....
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Jun 23,2015
Minithumbdown
By:
Jun 23,2015
3 people found
this helpful
Last week, I viewed, and then applied for, a flat that they manage - 7/2 Sciennes House Place. When I phoned to arrange the viewing, they asked whether I'm in full-time employment. I explained that I'm not, but that I have a full-time income, through a combination of part-time employment and self-employment. They then said that my income needs to be above a certain amount, and I said, truthfully, that it is. After the viewing, I told them that I'd like to take the flat, and asked them to let the...
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By: Hadden Rankin
Jun 24, 2015
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We note your comments and are disappointed in your reaction to our processes. We strive to meet the expectations of our tenants and landlords and would consider our actions to be in everyones interest. Please accept our apologies if you feel this was not the case on this occasion. ...
Apr 09,2015
Minithumbdown
By:
Apr 09,2015
3 people found
this helpful
Everything started off well with Hadden Rankin and they were gnerally attentive, althoiugh not everything that went wrong was fixed timeously. The problems bgan after two years of renting a property when it became obvious that Hadden Rankin were doing everythin their power to ensure that they extracted money from the deposit paid. They insisted on cleanliness of the flat being in excess of the cleanliness when originally rented and then claimed that professional cleaners woudl require to be em...
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Jun 13,2014
Minithumbup
By:
Jun 13,2014
2 people found
this helpful
I have recommended HR to my brother in law, as he too is building a property portfolio. Everyone I've dealt with has been very pleasant and helpful. Bruce is a mind of information and a great asset to HR....
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
3 people found
this helpful
We found Ross a very professional, experienced, calm (!) and good humoured person to deal with. He didn't just tell us what we wanted to hear, importantly, but did get us the results we wanted....
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
2 people found
this helpful
Property purchase from start to finish was a smooth and hassle free. Everything was carried out to a very high standard. I've since recommended the firm to two friends who have used the firm for their own purchases....
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
2 people found
this helpful
Myself and all my family have used Hadden Rankin and will continue to do so. Alasdair Souter and all his staff are brilliant and so helpful. I wouldn't go to anyone else!...
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Jun 10,2014
Minithumbup
By:
Jun 10,2014
2 people found
this helpful
Transferred from a larger legal firm that had lost their personal touch. Excellent and very informative service has been provided with a friendly approach. Our requirements are on going and we have already recommended your services to family who have now used Hadden Rankin in the purchase of their new home....
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Jun 06,2014
Minithumbup
By:
Jun 06,2014
2 people found
this helpful
One of the few companies that still takes the time and effort to give a personal service to it's clients. Unlike many of these fixed price estate agents you feel like an individual rather than just another number through the door. Competitively priced, and worth every penny!...
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Jan 27,2014
Minithumbup
By:
Jan 27,2014
2 people found
this helpful
We were tenants of Hadden Rankin for 8 years. We always had the impression that the staff were on our side. Repairs were always executed quickly and to a high standard, We always had proper notice of inspections and the staff were always friendly and approachable. I would highly reccomend them to any tenant...
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May 24,2013
Minithumbdown
By:
May 24,2013
6 people found
this helpful
We almost rented a property from Hadden Rankin last year and the experience was really, really appalling. To start with, we had it in writing from them, via email, that we would be viewing the property at 10.30am on a Saturday. When we arrived, on time, for the viewing, there was no viewing agent to meet us. We were shown around the property by some very nice, but surprised tenants, who had obviously not been notified of the appointment. When we got in touch with Hadden Rankin the followin...
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By: Liam S
Jun 10, 2014
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Hi JC, I would first like to apologise for your experience and categorically state that this is not the norm at Hadden Rankin. We pride ourselves on the personal professional service that we offer and regret that your experience has not lived up to our normally high expectations. I think in this case there was unfortunately a break down in communication between the two parties and the fact you and your partner were newly self-employed without an accountant caused a number of stumbling blo ...

ARLA LPS


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Last updated at 3:49 PM 24/06/2014 by Liam Stray

Complaints Procedure

Please contact Liam Stray on lstray@hrpm.com.
Last updated at 3:49 PM 24/06/2014 by Liam Stray

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New Town Edinburgh
40 Howe Street, Edinburgh EH3 6TH
(19)
Office 1
5 Dalkeith Road Mews, Edinburgh EH16 5GA
(1)
Office 2
1 Hope Park Terrace, EH8 9LZ
(1)

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