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Hacking & Paterson
1.7/5, 134 Reviews
17% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
31% sales fee satisfaction
31% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 31% | £28,000 | £300,000 |
| Lettings | 50% | 31% | £265 | £1,400 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 15 | 2 | 8 | 0 | 1 | 0 | 1 | 17 | 89 |
Address
Hacking & Paterson
103 East London Street, Edinburgh, City of Edinburgh
EH7 4BF
0131 523 1575
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
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Hacking & Paterson Branches (View All 2)
Absolute rip off merchants, ...
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1 Star Review
By : 'Ackeygraham'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G14
19 Dec 2017
People found this helpful13
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer! Now sold our flat and settled the so called final bill, they have managed to wangle a fee to take half your float. Constantly chasing with ... Read Full Review
Comments on Agent Fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
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Very dissatisfied with this ...
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1 Star Review
By : 'Charlie_999'
Branch : Edinburgh, 103 East London Street
Services : Property Management
Would you recommend ? : No
Postcode : N/A
9 Sept 2017
People found this helpful23
Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you all you need to know. The staff are ... Read Full Review
Comments on Agent Fees
Too expensive for what you get especially when the service is poor.
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Terrible service blaming ...
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1 Star Review
By : 'Meadowbank'
Branch : Edinburgh, 103 East London Street
Services : Property Management
Would you recommend ? : No
Postcode : EH7
2 Sept 2017
People found this helpful13
Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all ... Read Full Review
Comments on Agent Fees
Fees are extortionate but then again factor fees ain’t cheap !
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Useless bunch *. I have no ...
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1 Star Review
By : 'Rip'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : G69
16 Jun 2017
People found this helpful22
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (I called numerous times and gave up asking). ... Read Full Review
Comments on Agent Fees
Rip off
Comments (1)Was this helpful?:
By : Mark
23 Jun 2017Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is...
If you can get them to answer ...
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1 Star Review
By : 'Rob'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G200
7 Jun 2017
People found this helpful18
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ... Read Full Review
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Utter thieves! Hacking and ...
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1 Star Review
By : 'ripped'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Sold price : £115000
Would you recommend ? : Yes
Postcode : ML5
22 May 2017
People found this helpful19
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through to them. So bad I actually ... Read Full Review
Comments on Agent Fees
Nothing good can be said about these robbing cowboys
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Terrible. Years of bad ...
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1 Star Review
By : 'Disgruntled'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G3
16 May 2017
People found this helpful18
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack them. H&P rejected this decision and will not ... Read Full Review
Comments on Agent Fees
Highly suspicious. Numerous times work has been charged that did not happen.
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By : Thomas
5 Feb 2018If you have an overall majority, you need to write to them with the signatories of all the owners (not tenants) and instruct them that under the terms and conditions of your Title Deeds you have...
This company is the WORST ...
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1 Star Review
By : 'Landlord'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G12
30 Apr 2017
People found this helpful14
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue to employ ... Read Full Review
Comments on Agent Fees
Overcharging, do nothing for their money.
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Horrible, nasty company that ...
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1 Star Review
By : 'Fettes'
Branch : Edinburgh, 103 East London Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH36
26 Apr 2017
People found this helpful14
Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous ... Read Full Review
Comments on Agent Fees
Excessive, immoral and unjustifiable fees.
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Disaster of a company how on ...
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1 Star Review
By : 'YOGI'
Branch : Edinburgh, 103 East London Street
Services : Property Management
Would you recommend ? : No
Postcode : EH4
24 Feb 2017
People found this helpful16
Disaster of a company how on earth is it still in business??? Oh yeah they overcharge constantly and save money by not doing the jobs they charge for. I am selling my flat just to get away from ... Read Full Review
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Worst company ever total ...
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1 Star Review
By : 'Madeline'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : DG1
23 Feb 2017
People found this helpful17
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also and can't answer basic ... Read Full Review
Comments on Agent Fees
Robbers
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When it is necessary to ...
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5 Star Review
By : 'Neil'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : Yes
Postcode : G77
27 Jan 2017
People found this helpful3
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : Ross
9 Nov 2017Mr Young lied to me and then when I asked to make a formal complaint. He said "no problem, you just write to ME and I will deal with it" I pointed out that there was no Wayne should be...
The most incompetent and ...
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1 Star Review
By : 'Christine'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G12
23 Jan 2017
People found this helpful23
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed assistance I had to organise everything myself and ... Read Full Review
Comments (1)Was this helpful?:
By : Linda
22 May 2017Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant ...
45 quarterly charge, 75 ...
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1 Star Review
By : 'Craig'
Branch : Edinburgh ,103 East London Street
Services : Property Management
Would you recommend ? : No
Postcode : G12
21 Jan 2017
People found this helpful14
45 quarterly charge, 75 charge when you move. Unable to issue final statements until 6 months after, deposit money is used to cover charges invoiced weeks after the sale date, and they request a 200 retention from your solicitors. They are unable to apportion an annual charge into the correct ... Read Full Review
Comments on Agent Fees
I'm sure someone must be benefitting, somewhere. It is certainly not the home owners
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By : stephanie scarff
23 Jan 2017Thoroughly agree with every word in this review,we have been trying to get roof repairs sorted for 6 years,and have been billed a fortune along the way for sub standard work by their "favourite...
Terrible company, huge bills ...
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1 Star Review
By : 'Nathan'
Branch : Edinburgh, 103 East London Street
Services : Property Management
Would you recommend ? : No
Postcode : EH48
12 Jan 2017
People found this helpful17
Terrible company, huge bills and no work done at all, such a huge scam and they wonder why people don't want to pay them, trying to charge me £1400 a year for a hoover and garden even tho I don't have a ... Read Full Review
Comments on Agent Fees
Bad fees
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If I saw Hacking and Paterson ...
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1 Star Review
By : '12.45-2'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G12
1 Oct 2016
People found this helpful32
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match ... Read Full Review
Comments on Agent Fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
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If I could give a minus ...
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1 Star Review
By : 'Lesley'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : KA3
14 Sept 2016
People found this helpful25
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. I love where I live but this ... Read Full Review
Comments on Agent Fees
Paying extortionate fees for absolutely nothing.
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By : Neil
21 Jun 2023This company have no intention to help the people who pay their invoices. They do not manage, they are arrogant beyond belief. The only function they address is overbilling and ridiculous charging....
Never in my existence have I ...
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1 Star Review
By : 'Simon'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : FK6
28 May 2016
People found this helpful19
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can expect to pay 3-5x more in factoring if you have ... Read Full Review
What agent could do to change your mind?
Legal Extortion
Comments on Agent Fees
Legal Extortion
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Absolutely terrible service ...
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1 Star Review
By : 'AO'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : G12
7 Mar 2016
People found this helpful16
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been ... Read Full Review
Comments on Agent Fees
Very high
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By : Doug
9 Mar 2016I have a development company called 91BC. We renovate old houses for resale. The biggest single problem in our business model is dealing with factor providers who barely lift a finger for their...
Absolutely abysmal. They ...
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1 Star Review
By : 'Brian'
Branch : Glasgow, 1 Newton Terrace
Charing Cross
Services : Property Management
Would you recommend ? : No
Postcode : ML3
26 Feb 2016
People found this helpful24
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work. They rip us off at every opportunity. Over �115 to replace a couple of lightbulbs. Over ... Read Full Review
What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Comments on Agent Fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
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1 - 20 of 134 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Last updated at 11/30/2, 12:00:00 AM by allAgents
