“Hacking & Paterson are the worst management c......”
1 Star Review
Jan 11,2021
By:
'David'
Jan 11,2021
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our estate
Would you recommend?: No
Postcode: G69
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our estate
Postcode: G69
0
people found
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Hacking & Paterson are the worst management company I have ever dealt with, we are charged a lot of money for sub standard gardening work, also we in our estate have been trying to get an area on our oval dug out and have some small ...
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“Craig Cosgrove is all that is wrong with H&P...”
1 Star Review
Dec 17,2020
By:
'Emma Frame'
Dec 17,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Rent PCM: £180000
Would you recommend?: No
Postcode: FK7
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Rent PCM: £180000
Postcode: FK7
1
people found
this helpful
Craig Cosgrove is all that is wrong with Property Factoring. Terrible service, terrible attitude and contempt for his customers. Wouldn’t know good service if it bit his backside. AVOID AT ALL COSTS...
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1
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“Never use this company. Total ripoff. Inheri......”
1 Star Review
Dec 12,2020
By:
'My'
Dec 12,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: PA2
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: PA2
1
people found
this helpful
Never use this company. Total ripoff. Inherited the property. Had I known how much these people were extorting out of my family, I'd have tried to get them to sell long ago....
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“I did write a very scathing review of H&P but......”
1 Star Review
Nov 27,2020
By:
'Roslynn'
Nov 27,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G31
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G31
1
people found
this helpful
I did write a very scathing review of H&P but I was contacted by a whiny voiced peon of theirs named Gordon Buchanan who threatened legal action if I didn't remove it. So here's a point by point version of why they suck (you ...
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“would give them no stars if i could - total r......”
1 Star Review
Oct 01,2020
By:
'Derek'
Oct 01,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Sold price: £120000
Would you recommend?: No
Postcode: G31
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Sold price: £120000
Postcode: G31
2
people found
this helpful
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts & buildings)...
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“I wish I had read their reviews before I boug......”
1 Star Review
Sep 16,2020
By:
'Furious'
Sep 16,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G40
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G40
2
people found
this helpful
I wish I had read their reviews before I bought my property!!!
Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications.
During COVID I have been ...
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2
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“Money down the drain...”
1 Star Review
Jul 20,2020
By:
'Susan'
Jul 20,2020
Branch: Edinburgh, 103 East London Street
Services: They manage our building
Sold price: £295000
Would you recommend?: No
Postcode: EH6
Branch: Edinburgh, 103 East London Street
They manage our building
Sold price: £295000
Postcode: EH6
6
people found
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Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality ...
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“Greedy, incompetent and arrogant. AVOID THESE......”
1 Star Review
Jul 06,2020
By:
'Mr'
Jul 06,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G3
7
people found
this helpful
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS!
They‘re not interested in organising anything other than lining their pockets....
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7
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“These are renowned Gangsters in Glasgow. The ......”
1 Star Review
Jun 30,2020
By:
'L.W.'
Jun 30,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: G42
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: G42
5
people found
this helpful
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could.
They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, gardening ...
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“The estate my house was in was managed by H&P......”
1 Star Review
May 13,2020
By:
'Ian'
May 13,2020
Branch: Edinburgh, 103 East London Street
Services: They manage our estate
Sold price: £250000
Would you recommend?: No
Postcode: KY11
Branch: Edinburgh, 103 East London Street
They manage our estate
Sold price: £250000
Postcode: KY11
1
people found
this helpful
The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to ...
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“If i could give a -10 then i would, worst com......”
1 Star Review
Apr 28,2020
By:
'Mark'
Apr 28,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: PA4
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Lettings (as a Tenant)
Postcode: PA4
4
people found
this helpful
If i could give a -10 then i would, worst company i have dealt with in all my life. I'm a tenant and called them to find out when a contractor would be out. We are in lockdown and we all have no tvs working ...
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4
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“If I could give zero stars I would. They sent......”
1 Star Review
Apr 16,2020
By:
'Suz'
Apr 16,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: Property Management
Would you recommend?: No
Postcode: G20
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Property Management
Postcode: G20
10
people found
this helpful
If I could give zero stars I would. They sent someone round 3 weeks into lock down to wipe our stair banister with a dirty cloth. After 3 weeks it's a bit late, never mind we did not give permission and it's not essential so they are ...
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“VERY POOR CUSTOMER SERVICE. Having dealt wit......”
1 Star Review
Mar 14,2020
By:
'Peter'
Mar 14,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G3
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G3
9
people found
this helpful
VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in ...
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1 Star Review
Feb 17,2020
By:
'Valerio'
Feb 17,2020
Branch: Edinburgh, 103 East London Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EH17
Branch: Edinburgh, 103 East London Street
Lettings (as a Tenant)
Postcode: EH17
4
people found
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We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage.
Our ceiling is peeling off with chunks are falling around, are they waiting ...
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4
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“One star each for Compliance, Integrity, Ability, Transparency and Ethics. ......”
1 Star Review
Feb 06,2020
By:
'Paul'
Feb 06,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: PA4
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: PA4
12
people found
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across.
In a telephone call Hacking and Paterson (HPMS) advised they would update ...
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12
people found
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4 Star Review
Nov 20,2019
By:
'Graham'
Nov 20,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: Yes
Postcode: ML6
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: ML6
0
people found
this helpful
Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser.
Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported ...
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0
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5 Star Review
Nov 02,2019
By:
'Anne'
Nov 02,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: Yes
Postcode: G61
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G61
3
people found
this helpful
I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly ...
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3
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“They unfortunately manage two properties for......”
1 Star Review
Oct 17,2019
By:
'Derek'
Oct 17,2019
Branch: Edinburgh, 103 East London Street
Services: They manage our estate
Would you recommend?: No
Postcode: EH48
Branch: Edinburgh, 103 East London Street
They manage our estate
Postcode: EH48
3
people found
this helpful
They unfortunately manage two properties for me
They are Not to be trusted
Will not even speak to me on telephone....
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3
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“Possibly the worst company I have ever dealt ......”
1 Star Review
Sep 21,2019
By:
'andrew'
Sep 21,2019
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH42
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH42
5
people found
this helpful
Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that ...
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5
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“As everyone else has said, this company are nothing but * ......”
1 Star Review
Sep 05,2019
By:
'Tony'
Sep 05,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: G73
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: G73
5
people found
this helpful
As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out.
I'd move property rather than use ...
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Comment on agent fees
The fees were grossly inflated considering that no maintenance services were provided.
5
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“Hacking & Paterson...useless and rude...”
1 Star Review
Sep 04,2019
By:
'Dawn'
Sep 04,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They manage our building
Would you recommend?: No
Postcode: PA1
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They manage our building
Postcode: PA1
3
people found
this helpful
I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a ...
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3
people found
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“Wish it could be 0 stars! Truly awful factors......”
1 Star Review
Aug 30,2019
By:
'Sarah'
Aug 30,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G44
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G44
5
people found
this helpful
Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband ...
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5
people found
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“I would give zero ratings if there was an opt......”
1 Star Review
Aug 20,2019
By:
'JK'
Aug 20,2019
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: No
Postcode: EH5
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH5
5
people found
this helpful
I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of money....
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5
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“1 resident costs the others £260 in 2 minutes...”
1 Star Review
Aug 08,2019
By:
'Angella'
Aug 08,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: ML2
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: ML2
3
people found
this helpful
A tree surgeon has just cut a tree in 2 minutes costing £260.
The inept factors sent a letter asking for objections but the neighbours has no idea which tree.
It turns out it is not the largest tree but it was annoying 1 person so we are ...
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“Daylight robbery. Awful, arrogant customer service....”
1 Star Review
Jun 18,2019
By:
'Angry'
Jun 18,2019
Branch: Edinburgh, 103 East London Street
Services: They manage our estate
Would you recommend?: No
Postcode: KY11
Branch: Edinburgh, 103 East London Street
They manage our estate
Postcode: KY11
7
people found
this helpful
H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all costs....
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Comment on agent fees
Bad
7
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2 Star Review
May 23,2019
By:
'Angry'
May 23,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Sold price: £190000
Would you recommend?: No
Postcode: KA1
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Sold price: £190000
Postcode: KA1
6
people found
this helpful
H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 ...
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Comment on agent fees
Bad
6
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“Worst company to deal with...”
1 Star Review
May 10,2019
By:
'CL'
May 10,2019
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: Yes
Postcode: KY11
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: KY11
7
people found
this helpful
This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and unhelpful....
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Comment on agent fees
Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.
7
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“Worst firm in Scotland - awful...”
1 Star Review
Apr 07,2019
By:
'idemandarefund'
Apr 07,2019
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: G12
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: G12
11
people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
11
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“How to terminate H&P...”
1 Star Review
Mar 28,2019
By:
'Thomas'
Mar 28,2019
Branch: Edinburgh, 103 East London Street
Services: They are our factor
Would you recommend?: Yes
Postcode: EH17
Branch: Edinburgh, 103 East London Street
They are our factor
Postcode: EH17
16
people found
this helpful
I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with.
I just managed to get rid of them. Here is how:
1. Create a "mandate of termination" saying:
"Based on Section 4 of the Tenements (Scotland) ...
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Comment on agent fees
Extorsion
16
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5 Star Review
Mar 27,2019
By:
'alister'
Mar 27,2019
Branch: Edinburgh, 103 East London Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: FK3
Branch: Edinburgh, 103 East London Street
Lettings (as a Tenant)
Postcode: FK3
0
people found
this helpful
I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister ...
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Comment on agent fees
good
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