Hacking & Paterson
1.3/5, 97 reviews
12% recommended
0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
17% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £28,000 £295,000
Lettings 33% 17% £265 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 10 2 7 0 1 0 1 10 66
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Hacking & Paterson Branches (view all 2)

“Hacking & Paterson are the worst management c......”

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Jan 11,2021
Minithumbdown
By: 'David'
Jan 11,2021
0 people found
this helpful
Hacking & Paterson are the worst management company I have ever dealt with, we are charged a lot of money for sub standard gardening work, also we in our estate have been trying to get an area on our oval dug out and have some small ...
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By: William McGonigle
Jan 19, 2021
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We now utilise a company called Fior Property who are excellent. They offered us free advice and read through our Deeds and showed us our options and how to changed Factor all free of charge. We haven't looked back since and are so glad we changed as we have a better service and pay less. Might be worth a look? ...

“Craig Cosgrove is all that is wrong with H&P...”

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Dec 17,2020
Minithumbdown
By: 'Emma Frame'
Dec 17,2020
1 people found
this helpful
Craig Cosgrove is all that is wrong with Property Factoring. Terrible service, terrible attitude and contempt for his customers. Wouldn’t know good service if it bit his backside. AVOID AT ALL COSTS...
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“Never use this company. Total ripoff. Inheri......”

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Dec 12,2020
Minithumbdown
By: 'My'
Dec 12,2020
1 people found
this helpful
Never use this company. Total ripoff. Inherited the property. Had I known how much these people were extorting out of my family, I'd have tried to get them to sell long ago....
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“I did write a very scathing review of H&P but......”

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Nov 27,2020
Minithumbdown
By: 'Roslynn'
Nov 27,2020
1 people found
this helpful
I did write a very scathing review of H&P but I was contacted by a whiny voiced peon of theirs named Gordon Buchanan who threatened legal action if I didn't remove it. So here's a point by point version of why they suck (you ...
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By: Elizabeth Waddell
Dec 04, 2020
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Property owners beware - your initial deposit to them will be held when you sell your property - supposedly to cover legal fees. Nothing but a shower of robbers without the masks. Get money for nothing - hate them with a passion - as does our whole development. Zero stars!!! ...

“would give them no stars if i could - total r......”

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Oct 01,2020
Minithumbdown
By: 'Derek'
Oct 01,2020
2 people found
this helpful
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts & buildings)...
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“I wish I had read their reviews before I boug......”

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Sep 16,2020
Minithumbdown
By: 'Furious'
Sep 16,2020
2 people found
this helpful
I wish I had read their reviews before I bought my property!!! Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications. During COVID I have been ...
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“Money down the drain...”

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Jul 20,2020
Minithumbdown
By: 'Susan'
Jul 20,2020
6 people found
this helpful
Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality ...
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“Greedy, incompetent and arrogant. AVOID THESE......”

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Jul 06,2020
Minithumbdown
By: 'Mr'
Jul 06,2020
7 people found
this helpful
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS! They‘re not interested in organising anything other than lining their pockets....
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“These are renowned Gangsters in Glasgow. The ......”

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Jun 30,2020
Minithumbdown
By: 'L.W.'
Jun 30,2020
5 people found
this helpful
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could. They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, gardening ...
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Review file
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By: joe bloggs
Nov 08, 2020
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so what??? we all have to make a living.. ...

“The estate my house was in was managed by H&P......”

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May 13,2020
Minithumbdown
By: 'Ian'
May 13,2020
1 people found
this helpful
The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to ...
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By: bob
Jun 11, 2020
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They are acting like thugs ...

“If i could give a -10 then i would, worst com......”

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Apr 28,2020
Minithumbdown
By: 'Mark'
Apr 28,2020
4 people found
this helpful
If i could give a -10 then i would, worst company i have dealt with in all my life. I'm a tenant and called them to find out when a contractor would be out. We are in lockdown and we all have no tvs working ...
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“If I could give zero stars I would. They sent......”

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Apr 16,2020
Minithumbdown
By: 'Suz'
Apr 16,2020
10 people found
this helpful
If I could give zero stars I would. They sent someone round 3 weeks into lock down to wipe our stair banister with a dirty cloth. After 3 weeks it's a bit late, never mind we did not give permission and it's not essential so they are ...
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“VERY POOR CUSTOMER SERVICE. Having dealt wit......”

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Mar 14,2020
Minithumbdown
By: 'Peter'
Mar 14,2020
9 people found
this helpful
VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in ...
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“Disgraceful...”

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Feb 17,2020
Minithumbdown
By: 'Valerio'
Feb 17,2020
4 people found
this helpful
We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting ...
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Attachments

Review file
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By: Paul Burgess
Apr 28, 2020
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Having been a flooding victim compounded by an HPMS act of negligence myself (see my review dated 6 Feb 2020) I thought I would share some information I learned a long the way. HPMS are required to operate in compliance with the Property Factors Code of Conduct, a copy is available from 'Property Factors Scotland Act 2011 - The Scottish Government' website. HPMS have 7 working days to respond to complaints though I found any difficult questions are simply ignored. I then complained to the Inf ...

“One star each for Compliance, Integrity, Ability, Transparency and Ethics. ......”

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Feb 06,2020
Minithumbdown
By: 'Paul'
Feb 06,2020
12 people found
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across. In a telephone call Hacking and Paterson (HPMS) advised they would update ...
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Review file
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“Satisfied service...”

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Nov 20,2019
Minithumbup
By: 'Graham'
Nov 20,2019
0 people found
this helpful
Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser. Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported ...
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By: Hacking and Paterson Management Services
Nov 21, 2019
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Dear Mr Simpson Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. Kind regards Jamie Elder Customer Relationship Manager Tel: 0141 248 5693 ...

“Well done!...”

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Nov 02,2019
Minithumbup
By: 'Anne'
Nov 02,2019
3 people found
this helpful
I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly ...
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By: richie
Jun 11, 2020
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The pricing structure is very high, no business sense some tenants are paying 400% more than average for insurance premiums the reviews are justified, your one of them so you wouldn't understand, there fees are so high the property becomes unsaleable, the service is average nothing special just a money machine ...

“They unfortunately manage two properties for......”

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Oct 17,2019
Minithumbdown
By: 'Derek'
Oct 17,2019
3 people found
this helpful
They unfortunately manage two properties for me They are Not to be trusted Will not even speak to me on telephone....
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“Possibly the worst company I have ever dealt ......”

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Sep 21,2019
Minithumbdown
By: 'andrew'
Sep 21,2019
5 people found
this helpful
Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that ...
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By: Andy Ferguson
Jan 23, 2020
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Disgusting company to be associated with. One employee Heather Millar who runs the credit control department is a very vile human being, does not answer calls and provides cheeky responses full of lies when contacted by email. The only thing they care about is charging people as much money as possible and threaten with legal action if they do not pay. I am currently taking them to court over such actions. Please stay well away if you can do so. ...

“As everyone else has said, this company are nothing but * ......”

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Sep 05,2019
Minithumbdown
By: 'Tony'
Sep 05,2019
5 people found
this helpful
As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out. I'd move property rather than use ...
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Comment on agent fees
The fees were grossly inflated considering that no maintenance services were provided.
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“Hacking & Paterson...useless and rude...”

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Sep 04,2019
Minithumbdown
By: 'Dawn'
Sep 04,2019
3 people found
this helpful
I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a ...
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By: Paul Burgess
Feb 06, 2020
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Hi Liz, I recently found the allagents.co.uk website and have just read your review. I may have been a contributing factor to HPMS having little time to reply to clients emails. Please read my review "No Ethics, No Integrity but plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) to fully understand where HPMS are eating up their time. ...

“Wish it could be 0 stars! Truly awful factors......”

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Aug 30,2019
Minithumbdown
By: 'Sarah'
Aug 30,2019
5 people found
this helpful
Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband ...
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“I would give zero ratings if there was an opt......”

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Aug 20,2019
Minithumbdown
By: 'JK'
Aug 20,2019
5 people found
this helpful
I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of money....
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“1 resident costs the others £260 in 2 minutes...”

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Aug 08,2019
Minithumbdown
By: 'Angella'
Aug 08,2019
3 people found
this helpful
A tree surgeon has just cut a tree in 2 minutes costing £260. The inept factors sent a letter asking for objections but the neighbours has no idea which tree. It turns out it is not the largest tree but it was annoying 1 person so we are ...
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“Daylight robbery. Awful, arrogant customer service....”

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Jun 18,2019
Minithumbdown
By: 'Angry'
Jun 18,2019
7 people found
this helpful
H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all costs....
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Comment on agent fees
Bad
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By: Lesley Rankin
Jun 19, 2019
View all comments (1)
Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these matters very seriously. Unfortunately, without details of the relevant property concerned, I cannot locate any record of a customer experience fitting the comments in your review. If you are, or were, a customer of ours, I would like to investigate, and resolve your concerns and would ask that you em ...

“Con Artists...”

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May 23,2019
Minithumbdown
By: 'Angry'
May 23,2019
6 people found
this helpful
H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 ...
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Comment on agent fees
Bad
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By: Paul Burgess
Feb 06, 2020
View all comments (4)
I read you review with interest. Labeling HPMS Con Artists is being overly generous. Please read my review posted 5 Feb 2020 on allagents.co.uk titles, "No Ethics, No Integrity but Plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) . I currently have one complaint with the Parliamentary Ombudsman and another with the Information Commissioners Office (ICO) for the second time. As you will note, I have launched an appeal for funding to petition the courts for the release of a t ...

“Worst company to deal with...”

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May 10,2019
Minithumbup
By: 'CL'
May 10,2019
7 people found
this helpful
This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and unhelpful....
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Comment on agent fees
Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.
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“Worst firm in Scotland - awful...”

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Apr 07,2019
Minithumbdown
By: 'idemandarefund'
Apr 07,2019
11 people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
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By: Margaret Jones
Sep 05, 2020
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Hacking and Paterson have recently been trying to bribe our development to return to them as former clients. I would rather stick needles in my eyes than do this. A former review described them as gangsters. How they are getting away with their terrible service at such high costs I shall never know. Beware, you have been warned ...

“How to terminate H&P...”

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Mar 28,2019
Minithumbup
By: 'Thomas'
Mar 28,2019
16 people found
this helpful
I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) ...
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Comment on agent fees
Extorsion
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“mr alister kelly...”

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Mar 27,2019
Minithumbup
By: 'alister'
Mar 27,2019
0 people found
this helpful
I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister ...
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Comment on agent fees
good
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By: Lesley Rankin
Mar 27, 2019
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Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. I would like to pass on your praise to the appropriate member of our team and would appreciate if you can email me at LRankin@hackingandpaterson.co.uk with details of who provided you with great service. Kind Regards Lesley Rankin Custo ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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