Hacking & Paterson

51 reviews 1.3 /5 rating
  • 28% valuation accuracy
  • 12% recommend
  • 13% fee satisfaction
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    Colin Devon
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    Ian Calderwood
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    Alan Gifford
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    John Russo
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    Graham Dinsmore
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    Ilona Stubley
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    Scott Gillespie
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    gordon buchanan
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    Victoria Johnston
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    Graeme Dinsmore
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    Gordon Young
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    Gordon Young
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    Lauren Clarke
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    Alasdair Buchanan
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Jun 16,2017
Minithumbdown
By:
Jun 16,2017
1 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (I called numerous times and gave up asking). They also decided to add on liability insurance just in case someone injures themselves on my drive... WTF. * Worst company I have dealt with I'm my life....
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Rip off
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By: Mark
Jun 23, 2017
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Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...
Jun 07,2017
Minithumbdown
By:
Jun 07,2017
1 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge pole....
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May 22,2017
Minithumbup
By:
May 22,2017
3 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through to them. So bad I actually moved house.................
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Nothing good can be said about these robbing cowboys
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May 16,2017
Minithumbdown
By:
May 16,2017
3 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack them. H&P rejected this decision and will not leave. They simply refuse to accept our decision. We may have to go to court to remove them. HELP!!! What can we do???...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
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Apr 30,2017
Minithumbdown
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Alasdair Buchanan
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Apr 30,2017
4 people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue to employ him underlines their ethos !!...
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Comment on agent fees
Overcharging, do nothing for their money.
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Apr 26,2017
Minithumbdown
By:
Apr 26,2017
4 people found
this helpful
Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous people...
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Excessive, immoral and unjustifiable fees.
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Feb 24,2017
Minithumbdown
By:
Feb 24,2017
8 people found
this helpful
Disaster of a company how on earth is it still in business??? Oh yeah they overcharge constantly and save money by not doing the jobs they charge for. I am selling my flat just to get away from them....
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Feb 23,2017
Minithumbdown
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Feb 23,2017
8 people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also and can't answer basic questions...
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Robbers
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Jan 27,2017
Minithumbup
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Gordon Young
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Lauren Clarke
By:
Jan 27,2017
1 people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
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Comment on agent fees
Good
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Jan 23,2017
Minithumbdown
By:
Jan 23,2017
14 people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed assistance I had to organise everything myself and do their job for them....
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By: Linda
May 22, 2017
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Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant I'm going to get this back! They have also informed us the money they owe us won't be paid until August!! Our estate was once charged £70 for moving a dead bird!!! How are they getting away with this? Who regulates them? Furious 😡 ...
Jan 21,2017
Minithumbdown
By:
Jan 21,2017
11 people found
this helpful
45 quarterly charge, 75 charge when you move. Unable to issue final statements until 6 months after, deposit money is used to cover charges invoiced weeks after the sale date, and they request a 200 retention from your solicitors. They are unable to apportion an annual charge into the correct amount owed for a 3 month period and after questioning the invoices and if they were capable of basic mathematics I received the below reply; As your request for copies of all the contractors invoices is...
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Comment on agent fees
I'm sure someone must be benefitting, somewhere. It is certainly not the home owners
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By: stephanie scarff
Jan 23, 2017
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Thoroughly agree with every word in this review,we have been trying to get roof repairs sorted for 6 years,and have been billed a fortune along the way for sub standard work by their "favourite contractors"The way this company operates is disgusting,and the most unhelpful, useless contact I have had is with the "property manager",which says it all ...
Jan 12,2017
Minithumbdown
By:
Jan 12,2017
12 people found
this helpful
Terrible company, huge bills and no work done at all, such a huge scam and they wonder why people don't want to pay them, trying to charge me £1400 a year for a hoover and garden even tho I don't have a garden...
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Comment on agent fees
Bad fees
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Oct 01,2016
Minithumbdown
By:
Oct 01,2016
22 people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
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Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
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Sep 14,2016
Minithumbup
By:
Sep 14,2016
20 people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. I love where I live but this company and the landscaper they use are making my life a misery. The last straw was today when the landscaper smashed my car window and Mr Dinsmore has called it a regrettable accident....
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Comment on agent fees
Paying extortionate fees for absolutely nothing.
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May 28,2016
Minithumbdown
By:
May 28,2016
13 people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can expect to pay 3-5x more in factoring if you have Hacking and Paterson as your property factor, I would strongly advise not go near a property where they are involved in essence you will pay considerably more on top of your mortgage!...
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What agent could do to change your mind?
Legal Extortion
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Comment on agent fees
Legal Extortion
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Mar 07,2016
Minithumbdown
By:
Mar 07,2016
12 people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
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Comment on agent fees
Very high
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Feb 26,2016
Minithumbdown
By:
Feb 26,2016
15 people found
this helpful
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work. They rip us off at every opportunity. Over £115 to replace a couple of lightbulbs. Over £1000 to refit a railing that had become detached from a decorative wall. They have now had the audacity to call meetings to try and get us to change the legal document. They claim the legal ...
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What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
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Comment on agent fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
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Feb 25,2016
Minithumbdown
By:
Feb 25,2016
10 people found
this helpful
I concur with all previous poor reviews of this company, they are a real problem. They regularly itemise exorbitant fees for works which I can't see having ever been carried out, with grass cutting the only exception. Christ, if I can make over £1000 to cut 3 small areas of grass once a month over a quarter, I'd gladly head out and purchase a lawnmower and do it myself and charge half the amount! £75 for a playpark inspection - what are these people doing?! I only wish I could get o...
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What agent could do to change your mind?
Despicable.
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Despicable.
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Dec 17,2015
Minithumbdown
By:
Dec 17,2015
19 people found
this helpful
* HACKING AND PATERSON, lives off individuals who have never personally subscribed to ever work with them, but are tied to them through a common tenant policy. They capitalise on this fact with BULLYING TACTICS, shoddy workmanship, manufactured bills for un-required works and ultimately threatening letters. This is, by a country mile, the worst company I've ever come across in my life, either personally or professionally and the sooner they are ** of Scottish Property the better it will be e...
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What agent could do to change your mind?
Go out of business..unfortunately I can find nothing positive to say about this agent.
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Nov 30,2015
Minithumbdown
By:
Nov 30,2015
11 people found
this helpful
Hacking and Paterson are as useless as a bare wall..... a bare wall is in fact better. Their timescales are ridiculous, a communal aerial WILL NOT BE FIXED so I have no choice than pay for virgin, their services are terrible, the staff are useless and don't have a clue. I have not met 1 person who has anything good to say about this managing agent. There willing to take £50 a month off me which they want to raise but I told them where to go.... £50 for what*? They simply don't manage...
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Nov 23,2015
Minithumbdown
By:
Nov 23,2015
12 people found
this helpful
This company is a disgusting waste of time,they manage my building ALLEGEDLY,all they do is get ridiculous quotes for jobs that need done,charge us extortionate fees for doing nothing,also the little man i deal with has this ridiculous rule of not replying to an email within 7 days.If you have a problem in your building forget getting any help from this lot,this is daylight robbery at its very best...
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Nov 16,2015
Minithumbdown
By:
Nov 16,2015
10 people found
this helpful
Expensive and incompetent. They fail to complete requested works. Only use contractors who are available during working hours so if you have an issue outside those hours you are screwed....
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Comment on agent fees
One of the most expensive.
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Oct 03,2015
Minithumbdown
By:
Oct 03,2015
12 people found
this helpful
Hacking & Paterson either don't do the neccessary repairs or do such a shoddy job that the work ends up needing to be redone within a few months - the back gate has had to be replaced at least 5 times since I moved here. Most of the time it's broken and the back garden area is left unsecured. Also they blame all the issues with new bins and cleansing of the backcourt on Glasgow City Council, when the problem is with them. They're are completely useless as Factors....
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Sep 10,2015
Minithumbup
By:
Sep 10,2015
6 people found
this helpful
I don't deal that much with the factor directly, however, our neighbours on the ground floor (Mr & Mrs Brotherhood), started doing small tasks around our cul-de-sac of blocks 14-17 to look after the area, on a neighbourly basis. I know having spoken with them that they received excellent guidance and help from G Dinsmore & I Stubley and have managed to successfully resolve many of their concerns. We now have a...
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Aug 24,2015
Minithumbup
By:
Aug 24,2015
3 people found
this helpful
Last year our Burnwood Court Residents Association (1982) folded because of lack of interest. My wife and I were members and office bearers of the BCOA for over 20 years. In January this year I started doing small tasks around our cul-de-sac of blocks 14-17 to look after for the area, on a neighbourly basis. With some excellent guidance and help from G Dinsmore & I Stubley I managed to resolve many of my neighbours concerns. 5 other like-minded neighbours have now involved themselves with ...
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Aug 24,2015
Minithumbdown
By:
Aug 24,2015
9 people found
this helpful
Absolutely useless as factors and charge a fortune for doing not very much. Very rude. Service is terrible. I struggle to comprehend how they are still managing to go on with the poor quality of service they provide. Even one star is one too many in my opinion!...
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Aug 22,2015
Minithumbdown
By:
Aug 22,2015
6 people found
this helpful
Useless and expensive - they avoid phonecalls, ignore emails, try to get rid of the problems by passing it on to someone else. I've had sewage back-ups and piping issues ever since we moved to Glasgow Harbour and it's taken me 8 weeks so far and still no use. (see photos) The bills are astronomical and every single staff member is arrogant and completely useless. Would love to see them go out of business asap....
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Jul 11,2015
Minithumbdown
By:
Jul 11,2015
9 people found
this helpful
I am a home owner and Hacking &Patterson have been in charge of "factoring" the property. I use the term very loosely as they have done nothing more than charge a high rate for almost no service. they have gardeners who certainly no nothing or don't bother to do any trimming of hedges and shrubs at the property. the grass gets cut and that is it. As for the carpets in the communal area they sent a couple of people to" clean"and we were left with not only a really bad ...
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By: Doug
Aug 14, 2015
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This is a very interesting review. Its the first one that I have read, but I'm almost certain that they all say the same thing. I have a development company called 91BC. We simply renovate old houses for resale. The biggest single problem in our business model is the plethora of lazy, corrupt, nepotistic, extortionate factor providers who barely lift a finger for their exorbitant fee. To this end, we have created our own factor company, based on a customer-interactive online application. Each re ...
Nov 10,2014
Minithumbdown
By:
Nov 10,2014
7 people found
this helpful
Dear sirs, I am at my wits end with this management company I just can't believe how I've been treated when complaining to them. I had roofers come to my property last week as was getting a lot of rain. Firstly I had to wait 3 days on them turning up, not even a phone call to say they were arriving. This fat bloke came into my property to view issue with his dirty rigger boots on, I challenged him To ask to remove boots and all I got was a glare, and when he spoke,he stank of stale booze...
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What agent could do to change your mind?
Factor not interested
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Sep 14,2014
Minithumbdown
By:
Sep 14,2014
14 people found
this helpful
The owners of our properties have voted to remove Hacking & Paterson as our factor, lawfully and in line with the conditions of the title deeds and found a much fairer, cheaper and altogether better service which we intend to employ. they have bullied and attempted to hoodwink us and REFUSED to step down. We are fighting them on this issue following the continued and sustained neglect of our property, ever rising charges, REFUSAL to show what we have been paying for - when we wrote asking f...
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What agent could do to change your mind?
At this stage - nothing. I have raised a complaint and would be happy to never have to deal with them again.
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Hacking & Paterson - Charing cross, Glasgow, G3
Office 1
1 Newton Terrace Charing Cross, Glasgow G3 7PL
(43)
Hacking & Paterson - Edinburgh, EH7
Office 2
103 East London Street, Edinburgh EH7 4BF
(7)


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