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Hacking & Paterson

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“ Not a bad word.... ”

May 02,2018
Minithumbup
By: 'JKalisz'
May 02,2018
1 people found
this helpful
No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and decay....
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Comment on agent fees
Expensive, but that seems to be the norm in Edinburgh.
Was this helpful? Yes

“ a scamming company only think to rip off honest home owners... ”

Apr 25,2018
Minithumbdown
By: 'philippe'
Apr 25,2018
2 people found
this helpful
the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud. h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely ...
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Comment on agent fees
a rip off,stealing money from owners by any means as much as possible
Was this helpful? Yes
By: Maggie
May 02, 2018
View all comments (1)
The most untrustworthy company I have never known. Favour contractors more than the client. Keep clear!!! ...
Feb 24,2018
Minithumbdown
By: 'SCAMMED'
Feb 24,2018
7 people found
this helpful
Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of Β£40-Β£45 on the basis that my original deposit was Β£50 and ...
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Comment on agent fees
Totally appalling - final fee can not be justified and NEVER thought they were value for money!
Was this helpful? Yes
Jan 13,2018
Minithumbdown
By: 'catwoman'
Jan 13,2018
7 people found
this helpful
Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. ...
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Comment on agent fees
Very expensive
Was this helpful? Yes
Dec 19,2017
Minithumbdown
By: 'Ackeygraham'
Dec 19,2017
9 people found
this helpful
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer! Now sold our flat and settled the so called final bill, they have managed to wangle a fee ...
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Comment on agent fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
Was this helpful? Yes
Sep 09,2017
Minithumbdown
By: 'Charlie_999'
Sep 09,2017
19 people found
this helpful
Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you ...
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Comment on agent fees
Too expensive for what you get especially when the service is poor.
Was this helpful? Yes
Sep 02,2017
Minithumbdown
By: 'Meadowbank development'
Sep 02,2017
11 people found
this helpful
Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all costs....
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Comment on agent fees
Fees are extortionate but then again factor fees ainÒ€ℒt cheap !
Was this helpful? Yes
Jun 16,2017
Minithumbdown
By: 'Rip off merchants'
Jun 16,2017
17 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (...
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Comment on agent fees
Rip off
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By: Mark
Jun 23, 2017
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Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...
Jun 07,2017
Minithumbdown
By: 'Rob F'
Jun 07,2017
13 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ...
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May 22,2017
Minithumbup
By: 'ripped off customer'
May 22,2017
11 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through ...
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Comment on agent fees
Nothing good can be said about these robbing cowboys
Was this helpful? Yes
May 16,2017
Minithumbdown
By: 'Disgruntled Home Owner'
May 16,2017
13 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack ...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
Was this helpful? Yes
By: Thomas
Feb 05, 2018
View all comments (1)
If you have an overall majority, you need to write to them with the signatories of all the owners (not tenants) and instruct them that under the terms and conditions of your Title Deeds you have elected to dismiss their services. Govan Law Centre has a template you can use to write the letter and remove them, it comes under the Tenement Act, use it - I did and we sacked Hacking and Paterson but had pre-arranged to transfer to a social housing landlord who also branched out to Property Managemen ...
Apr 30,2017
Minithumbdown
By: 'Landlord'
Apr 30,2017
10 people found
this helpful
This company is the WORST factor I have come across, obstructive , unhelpful, unresponsive, argumentative - and we paying them to help us !! NEVER use them, of particular note is Alisdair Buchanan who is totally useless, good at writing obstructive emails the fact this company continue ...
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Comment on agent fees
Overcharging, do nothing for their money.
Was this helpful? Yes
Apr 26,2017
Minithumbdown
By: 'Fettes Row'
Apr 26,2017
11 people found
this helpful
Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous people...
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Comment on agent fees
Excessive, immoral and unjustifiable fees.
Was this helpful? Yes
Feb 24,2017
Minithumbdown
By: 'YOGI'
Feb 24,2017
15 people found
this helpful
Disaster of a company how on earth is it still in business??? Oh yeah they overcharge constantly and save money by not doing the jobs they charge for. I am selling my flat just to get away from them....
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Feb 23,2017
Minithumbdown
By: 'Madeline'
Feb 23,2017
13 people found
this helpful
Worst company ever total joke! Paying ground maintenance fees and they haven't even been out to do any ground work over the winter period. Going to start a petition with neighbours and get rid of them once and for all. Rude on the phone also ...
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Comment on agent fees
Robbers
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'Neil'
Jan 27,2017
1 people found
this helpful
When it is necessary to contact the office I receive swift, accurate and relevant responses to any enquires, in a pleasant and courteous manner....
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Comment on agent fees
Good
Was this helpful? Yes
By: Ross
Nov 09, 2017
View all comments (1)
Mr Young lied to me and then when I asked to make a formal complaint. He said "no problem, you just write to ME and I will deal with it" I pointed out that there was no Wayne should be dealing with complaints made against him and that he would surely just put my letter in the bin. He then said "I can not predict on how I will deal with it" I was left speechlees! ...
Jan 23,2017
Minithumbdown
By: 'Christine'
Jan 23,2017
20 people found
this helpful
The most incompetent and dishonest company I have ever encountered. They ignore calls and emails, even when they are urgent, and are rude and dismissive when you do finally get through to someone. The fee is money down the drain - any time I needed ...
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By: Linda
May 22, 2017
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Just sold and moved out of our house in Dalgety Bay. Today we received our final statement from this shower of crooks and they have charged us £75 for moving out of our own house!! I am 100% adamant I'm going to get this back! They have also informed us the money they owe us won't be paid until August!! Our estate was once charged £70 for moving a dead bird!!! How are they getting away with this? Who regulates them? Furious 😑 ...
Jan 21,2017
Minithumbdown
By: 'Craig'
Jan 21,2017
12 people found
this helpful
45 quarterly charge, 75 charge when you move. Unable to issue final statements until 6 months after, deposit money is used to cover charges invoiced weeks after the sale date, and they request a 200 retention from your solicitors. They are unable to apportion an annual charge into the ...
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Comment on agent fees
I'm sure someone must be benefitting, somewhere. It is certainly not the home owners
Was this helpful? Yes
By: stephanie scarff
Jan 23, 2017
View all comments (1)
Thoroughly agree with every word in this review,we have been trying to get roof repairs sorted for 6 years,and have been billed a fortune along the way for sub standard work by their "favourite contractors"The way this company operates is disgusting,and the most unhelpful, useless contact I have had is with the "property manager",which says it all ...
Jan 12,2017
Minithumbdown
By: 'Nathan sharp'
Jan 12,2017
16 people found
this helpful
Terrible company, huge bills and no work done at all, such a huge scam and they wonder why people don't want to pay them, trying to charge me £1400 a year for a hoover and garden even tho I don't have a garden...
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Comment on agent fees
Bad fees
Was this helpful? Yes
Oct 01,2016
Minithumbdown
By: '12.45-2'
Oct 01,2016
23 people found
this helpful
If I saw Hacking and Paterson in a home report I would not even consider viewing the property. Avoid at all costs, what you pay on you mortgage they will help match quarterly....
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Comment on agent fees
Extortionate, uncompetitive. They use their own set of 'approved' companies and have no qualms charging buildings hundreds of pounds for a call out of 10 minutes and no work.
Was this helpful? Yes
Sep 14,2016
Minithumbup
By: 'Lesley'
Sep 14,2016
22 people found
this helpful
If I could give a minus review I would. I have no words for how appalling this company. I have plenty of words to describe Mr * however the polite ones are arrogant, obstructive, condescending and unprofessional. I am actually considering moving house because of them. ...
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Comment on agent fees
Paying extortionate fees for absolutely nothing.
Was this helpful? Yes
May 28,2016
Minithumbdown
By: 'Simon'
May 28,2016
15 people found
this helpful
Never in my existence have I ever met more corrupt, greedy and above all inept company. The world has never seen the coming together of crooks in this way since the Kray twins. Lie, hussle, steal and swindle seems to be their motto. You can ...
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What agent could do to change your mind?
Legal Extortion
Attached Files
Comment on agent fees
Legal Extortion
Was this helpful? Yes
Mar 07,2016
Minithumbdown
By: 'AO'
Mar 07,2016
13 people found
this helpful
Absolutely terrible service accompanied by huge monthly bills. HP are completely useless and charge an absolute fortune. Regularly billed for work which does not appear to have been done....
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Comment on agent fees
Very high
Was this helpful? Yes
Feb 26,2016
Minithumbdown
By: 'Brian S'
Feb 26,2016
19 people found
this helpful
Absolutely abysmal. They have been our factors since 2007. Throughout this time they have repeatedly ignored the legal document for the estate, the Deed of Conditions, and carried out unauthorised work. They rip us off at every opportunity. Over £115 to replace a couple of lightbulbs. ...
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What agent could do to change your mind?
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Attached Files
Comment on agent fees
Extortion. If their unskilled workers can afford luxury cars it shows the fees are too high.
Was this helpful? Yes
Feb 25,2016
Minithumbdown
By: 'Andy O'
Feb 25,2016
13 people found
this helpful
I concur with all previous poor reviews of this company, they are a real problem. They regularly itemise exorbitant fees for works which I can't see having ever been carried out, with grass cutting the only exception. Christ, if I can make over £1000 to ...
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What agent could do to change your mind?
Despicable.
Attached Files
Comment on agent fees
Despicable.
Was this helpful? Yes
Dec 17,2015
Minithumbdown
By: 'John Gordon'
Dec 17,2015
20 people found
this helpful
* HACKING AND PATERSON, lives off individuals who have never personally subscribed to ever work with them, but are tied to them through a common tenant policy. They capitalise on this fact with BULLYING TACTICS, shoddy workmanship, manufactured bills for un-required works and ultimately threatening letters. ...
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What agent could do to change your mind?
Go out of business..unfortunately I can find nothing positive to say about this agent.
Attached Files
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Nov 30,2015
Minithumbdown
By: 'Vik'
Nov 30,2015
12 people found
this helpful
Hacking and Paterson are as useless as a bare wall..... a bare wall is in fact better. Their timescales are ridiculous, a communal aerial WILL NOT BE FIXED so I have no choice than pay for virgin, their services are terrible, the staff are useless ...
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Was this helpful? Yes
Nov 23,2015
Minithumbdown
By: 'unhappy'
Nov 23,2015
13 people found
this helpful
This company is a disgusting waste of time,they manage my building ALLEGEDLY,all they do is get ridiculous quotes for jobs that need done,charge us extortionate fees for doing nothing,also the little man i deal with has this ridiculous rule of not ...
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Was this helpful? Yes
Nov 16,2015
Minithumbdown
By: 'Anon'
Nov 16,2015
11 people found
this helpful
Expensive and incompetent. They fail to complete requested works. Only use contractors who are available during working hours so if you have an issue outside those hours you are screwed....
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Comment on agent fees
One of the most expensive.
Was this helpful? Yes
Oct 03,2015
Minithumbdown
By: 'Partick Resident'
Oct 03,2015
14 people found
this helpful
Hacking & Paterson either don't do the neccessary repairs or do such a shoddy job that the work ends up needing to be redone within a few months - the back gate has had to be replaced at least 5 times since I moved here. Most ...
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Was this helpful? Yes



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Office 1
1 Newton Terrace Charing Cross, Glasgow G3 7PL
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Office 2
103 East London Street, Edinburgh EH7 4BF
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