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No description available.

Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432

 
Website not available Properties for sale
Properties for rent
Apr 19,2017
Minithumbup
Adrian cooper
By: 'Jane B'
Apr 19,2017
0 people found
this helpful
There was a problem with the gates & Adrian went out of his way to allow me to give him my gate fob on a Saturday morning which I found commendable of him as I would have struggled to hand the fob to him in the week due to my work shifts...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 13,2017
Minithumbup
By: 'Betsy'
Apr 13,2017
0 people found
this helpful
At one point, I had an issue with unreasonable levels of noise from a fellow resident. Adrian dealt with this sensitively but firmly until the issue was resolved. I've always found Adrian to be fair, honest, helpful and professional in his approach....
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Comment on agent fees
I have had concerns in the past regarding some of the costs but have been reassured since Adrian joined the team.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Jon Ward
By: 'Lou E'
Mar 09,2017
0 people found
this helpful
We moved to HLM a couple of years ago after a torrid time with our previous property managers. We have found the service to be so much better. We actually see our property manager here regularly and have found Jon to be excellent in getting us through the numerous issues we brought with us. Repairs are carried out quickly, the service levels have improved vastly and yet our service charge has remained virtually unchanged....
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Comment on agent fees
Compared to previous we are getting a much better service for virtually the same management fee. No complaints.
Was this helpful? Yes
Feb 28,2017
Minithumbup
charlotte Vanner
By: 'Lee'
Feb 28,2017
0 people found
this helpful
Rang up to speak to Charlotte today and was pleased to be dealt with by a polite and friendly voice. I was calling from work so needed a quick solution to my query. I found Charlotte very helpful and efficient. More approachable staff like Charlotte will go some way to improving the poor overall satisfaction scores displayed on this site. Charlotte thank you for your time and keep up the good work!!...
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Was this helpful? Yes
Feb 26,2017
Minithumbup
By: 'ERN'
Feb 26,2017
0 people found
this helpful
HLM were appointed to run our site in Shrewsbury when we changed agents. They have since transformed our development. They have provided the directors with clear reports and progressed the works that we needed doing to enhance our building, as well as tackling the service charge arrears. The management fees they charged were also less than our previous agent. I would recommend them to anybody finding themselves in a situation like ours....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
Pam Lynch
By: 'R Clubley'
Feb 23,2017
0 people found
this helpful
I have dealt with Pam over the last 5 years and always found her to be very professional in her approach to the job and very tenacious in getting matters resolved. as a director of the management company I found her help invaluable and consider her an asset to the company (HLM). I have also dealt with other members of the team at HLM and always found them to be courteous and helpful. In all, a good company to deal with....
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Comment on agent fees
I would have thought about average although they need to be monitored as they tend to apply above inflation price increases each year.
Was this helpful? Yes
Feb 20,2017
Minithumbup
Adrian cooper
By: 'Jaccih'
Feb 20,2017
0 people found
this helpful
I am very pleased with the attitude and help HLM have given me. They are professional, friendly and reply quickily to queries. Many thanks....
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Comment on agent fees
Ok
Was this helpful? Yes
Feb 14,2017
Minithumbup
By: 'Karen'
Feb 14,2017
0 people found
this helpful
I received extremely good service, definitely a good asset to your company, very polite, professional and went the extra mile for me...
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Comment on agent fees
Pretty fair compared to others
Was this helpful? Yes
Feb 13,2017
Minithumbup
Pam Lynch
By: 'Jean'
Feb 13,2017
0 people found
this helpful
I would like to offer my appreciation and thanks to Pam Lynch for all her help and support. She is an excellent site manager who can be trusted to get job done quickly. Pam is friendly and professional in her approach. Thanks again Pam and the HLM TEAM...
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Comment on agent fees
good
Was this helpful? Yes
Feb 10,2017
Minithumbup
All Staff
By: 'Adam'
Feb 10,2017
0 people found
this helpful
Very impressed with HLM today. They solved what I thought was a major issue swiftly. The lady I spoke to was very helpful and talked me through the process. Thank you HLM for all your help....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Feb 09,2017
Minithumbup
Jon Ward
Helen Barrow
By: 'HG'
Feb 09,2017
1 people found
this helpful
Our management company moved to HLM several years ago and I have found them to be much improved over the previous agents, for a lower management fee. Having seen some of the below comments, from my experience charges only go up 'excessively' when owners have insisted on keeping their service charge low for years, then suddenly when works are required to the building, all the money has to come in at once. Unfortunately a lot of people just don't understand that if people don't pay their charges...
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Comment on agent fees
We checked other agents management fees and HLM were extremely competitive
Was this helpful? Yes
Feb 09,2017
Minithumbup
Pam Lynch
By: 'Highbury 1'
Feb 09,2017
1 people found
this helpful
We have been with HLM as our managing agents for 9 years and have had fantastic service, especially since the arrival of Pam Lynch. She always responds promptly and sympathetically to enquiries and you can rely on her to solve problems quickly. She is always friendly, professional and efficient. It makes a real difference to know she is there, willing and able to look after the best interests of her clients. HLM are lucky to have her to represent them....
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Comment on agent fees
N A
Was this helpful? Yes
Feb 09,2017
Minithumbdown
By: 'Fuzzy Bear'
Feb 09,2017
1 people found
this helpful
There has been a flurry of positive reviews for this agent, after a steady succession of negatives. It is perfectly possible for the Company to have got their act together & cleaned up their performance, however in my experience, our site suffered abysmal management for some 10 years from HLM. They failed to organise work in a competent manner, they failed to follow LVT Orders, they failed to properly account for monies received, and they failed to follow the terms of our Lease, all to the e...
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Comment on agent fees
Cheap, but ending up costing a fortune to correct their mistakes.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Jon Ward
Estee Davies
By: 'Steve & Ruth Hurley'
Feb 08,2017
2 people found
this helpful
We have dealt with HLM for over 8 years and have always been delighted with their service. We have had numerous issues in that time and can honestly say that they have been managed swiftly and professionally. We are always kept informed as to what is going on and we would not hesitate to recommend them to anyone looking for property management....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Pam Lynch
By: 'Gwenda/Eifiom'
Feb 07,2017
1 people found
this helpful
We are tenants living in a building which contains four flats managed by HLM, we have no input re the financial obligations, these are dealt with by our Landlords (one of the four Leaseholders). Our contact at HLM is Pam Lynch, she is always very professional and most helpful at all times....
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Comment on agent fees
Not applicable to us.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
Estee Davies
Jon Ward
By: 'Annoyed Resident'
Nov 22,2016
2 people found
this helpful
I am forced to pay service charces to HLM, which I totally and utterly despise for their incompetence in providing any kind of maintanance and security services to Harrow Court, in Rugeley, the Walton Homes complex where my house is located at. I have sent numerous emails, made countless phone calls and HLM has not sorted either the security of the complex, where cars and houses get vandalised, or resolved the incessant illegal parking at the block paving and visitors allicated spaces. I have a...
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Was this helpful? Yes
By: Fuzzy Bear
Nov 22, 2016
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It looks like your development is around 9 houses, with a joint private road and some communal landscape areas. Therefore, your S/C should be fairly nominal. Is Walton Homes still the Freeholder? Technically, HLM report to them as "the Client", however that doesn't mean they should ignore complaints. HLM are also part of "Countrywide", who are affiliated to the RICS (Royal Institution of Chartered Surveyors). I suggest you refer to the RICS web site, and download the "Co ...
Apr 13,2016
Minithumbdown
David Evans
John Ryan
By: 'john'
Apr 13,2016
3 people found
this helpful
One star only as no option for 0 stars. Absolutely dreadful company to deal with. Charges are raised constantly for services that are not done including cleaning and repair. Charges increase year on year whilst the services are not done. In our property the front door has been broken for 2 years but cannot be fixed. The accounts never add up with any shortfall added to your bill but I repeat NO MAINTENANCE IS EVER DONE for the monies that are paid. This dereliction of our block resulted ...
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Comment on agent fees
bad just doesn't cut it I'm afraid - disgraceful daylight robbery sums it up far better.
Was this helpful? Yes
By: FIGHTER
Sep 07, 2016
View all comments (1)
why don't you complain to the property ombudsman, they are very helpful, do something about them, take charge-don't be a victim ...
Nov 05,2015
Minithumbdown
Jon Ward
CHARLOTTE SCURR
By: 'COWBOYS'
Nov 05,2015
4 people found
this helpful
Hiked service charges, no evidence given upon request of what my money is spent on,ie receipts, lies and aggression from Jon ward and Charlotte Scurr. I am in the process of taking them to tribunal tier 1 This agents should be: Being more honest and open to what they are spending my money on, show documentary evidence of the receipts. Stop ignoring my requests, stop hiking the service charges every year without prior warning. Maintain my property as Charlotte has classed it as a flat altho...
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Was this helpful? Yes
Aug 10,2015
Minithumbdown
Pam Margerison
Pam Lynch
By: 'Volta'
Aug 10,2015
6 people found
this helpful
This company has cost me a lot of money and provided me with no services whatsoever over the last 4 years ever since Pam Lynch took over.the projection of accounts could have been put together better by my six year old grandson.I have had to pay over £1000 in solicitors costs because the accounting was so bad.I have not taken this any further before because I have suffered with severe depression which was not helped by this co actions.the Landlord pier management are not much better.I woul...
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Was this helpful? Yes
By: FIGHTER
Sep 07, 2016
View all comments (3)
You should complain to the Property Ombudsman regarding their illegal actions/behaviours. Get in touch and I can talk you through it. Have you wrote to HLM because you have to exhaust their complaints procedures stage 1 and 2. I did and got no where, they are out for themselves, don't trust them, lets get together and fight them! ...
Jul 01,2015
Minithumbdown
Nicola Corfield
zoe claydon
By: 'jo'
Jul 01,2015
3 people found
this helpful
Absolutely shocking blatant liars and I would have a better service if a 3 year old managed my property! Run from dealing with this company and never look back more hassle than it could ever be worth!!...
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Was this helpful? Yes
Jun 12,2015
Minithumbdown
Nicola Corfield
By: 'Don't touch HLM'
Jun 12,2015
3 people found
this helpful
HLM manage our estate we have payed them plenty of money and they've spent very little, they tell you bare faced lies,whoever you talk to say exactly the same thing what you want to here. They take the management fees and the money seems to spirit away very clever.they are a management company that don't have expertise in maintenance but are good at sending out bills. Please check there o/a rating third from bottom.we as residents have set up our own committee to take on HLM....
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Was this helpful? Yes
May 26,2015
Minithumbdown
All Staff
Pam Lynch
By: 'Rebekka Heitmar'
May 26,2015
4 people found
this helpful
My review is basically echoing what others posted already: 1. poor management 2. poor communication 3. lots of promises but hot air and never done. I decided I will publish the whole paper trail now so others are warned or may need this for future reference. Simply here are a few things but this is not exhaustive: the key code is still the same as ever to enter the door although flats have changed hands many times. After pressing a lot we managed to arrange for an annual meeting, needless...
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What agent could do to change your mind?
Stick to the rules: i.e. if you state fortnightly then provide the service fortnightly, same for service that are told we have to do ourselves we should not be charged for. When agreeing to hold regular meetings then do so. but to be honest, a company that is outsourcing every service including accounting- what can there be improved?
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Apr 22,2015
Minithumbup
By: 'Maddie'
Apr 22,2015
0 people found
this helpful
The agent never responds to tenants / landlord complaint. They have taken over water meter charges from Dee Valley and now put it as part of management fee budget. This quite ridiculous as water charges varies and yet they are chagrin this as a fixed rate. This is a responsibility of service provide who are the Dee valley. Query why not take other utilities such as electric. Some owners have rented out their property and this is tenant responsibility to pay their bill. HLM will never give w...
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Was this helpful? Yes
Mar 05,2015
Minithumbdown
Jon Ward
John Ryan
By: 'Aidan Forth'
Mar 05,2015
2 people found
this helpful
1. Blatantly not resolving problems with maintenance 2. Not doing the work they charge for 3. Breaching of Housing Act where request for maintenance payments are concerned 4. Not dealing with complaints 5. They don't return calls or emails 6. They don't tell the truth when dealing with complaints so there not impartial 7. They know that taking any action to get them to act is difficult and costly and do what ever they please. 8. Don't ever choose this company to manage your lease, you will regre...
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Was this helpful? Yes
Nov 27,2014
Minithumbdown
By: 'Dave Calvert'
Nov 27,2014
1 people found
this helpful
I was a director of the company formed when the development was built but sold my property two years ago. I resigned my directorship in the correct manner but since then have received via my mail redirect service numerous requests such as signing off the accounts "as I am a director", demands for payments , agendas for meetings etc, etc. I wrote numerous times to put the situation right and made telephone calls, but after two years am still getting letters from them. Absolutely hopeles...
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What agent could do to change your mind?
Get their databases and act together
Attached Files
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Sep 22,2014
Minithumbup
Estee Davies
By: 'Bill'
Sep 22,2014
0 people found
this helpful
Our aparment block had a serious refuse problem. The bins were full, there was a one metre high heap of rubbish and the council refused to clear the area as they couldn't get access. Rats were reported and the smell in the apartments from the rubbish heap was awful. Other apartment blocks were stealing our bins to increase their capacity and residents from adjacent houses were adding to the heap when their bins were full. The problem was rapidly spiralling out of control. I emailed Estee Davi...
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Was this helpful? Yes
By: Hlmprisoner
Oct 01, 2014
View all comments (1)
It's early days yet I wouldn't get to excited if I was you! And if I reme correctly it is the responsibility of the local authority to dispose of household waste, so for a guess it was just a call to them or environmental health to report the issue, I doubt very much you would have had a speedy response if they had to organise it, and I bet the neighbours are quaking in their boots after getting that letter!!!! ...
Jul 28,2014
Minithumbdown
By: 'Disappointed'
Jul 28,2014
7 people found
this helpful
We all seem to have the same or similar issues. My dispute has been ongoing for 3 years now and still not at a satisfactory conclusion. I get talked to like a child when I call up, wait ages for a response and don't get important emails forwarded onto me then they wonder why I haven't replied. I suggest everyone reports them to this company http://www.tpos.co.uk/contact.php I have done so tonight but the more of us that complain the better. A shocking excuse for a business....
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Was this helpful? Yes
Jul 03,2014
Minithumbdown
By: 'Colin J Meadows'
Jul 03,2014
4 people found
this helpful
Failed to pay a £10 estate management bi-annual fee. Chaos at home, now looking after my wife's Alzheimer's suffering mother. Suspected that I had forgotten to pay, but the unpredictable events of the day diverted me. Now HLM charge me an extra £120 plus VAT. That hurts, when my family loses about £3500 a year, as higher rents are unsupportable. Thinking about it, HLM are stiff, and do not allow any informal or informative contact...
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Was this helpful? Yes
Feb 24,2014
Minithumbup
Pam Lynch
By: 'Prohlm'
Feb 24,2014
0 people found
this helpful
I think it is such a shame that people only write on here when they have had a negative experience - I suppose it is he same as any review site. However I would like to take the time to give credit where credit is due. Pam Lynch has managed our property for well over a year now and has always conducted herself with the upmost professionalism in often difficult circumstances. Although she does not always reply instantaneously, I am aware of the pressures of such a job and when I do receive a r...
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Was this helpful? Yes
By: Rebekka Heitmar
May 26, 2015
View all comments (2)
Well good for you- sadly our experience with her is the opposite. ...
Feb 18,2014
Minithumbdown
By: 'John'
Feb 18,2014
5 people found
this helpful
At a recent meeting with HLM we were amazed to find that they receive a commission/discount on the Insurance premium of over £1,000.00 that is not credited back to the property owners, this along with an ever increasing management cost means over the last six years they have been paid £15,000 more than others would charge !!...
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Awards won by H L M Midlands

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Jon Ward - upload your photo Jon Ward
7 reviews

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Nicola Corfield - upload your photo Nicola Corfield
3 reviews

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Phillp Bird - upload your photo Phillp Bird
3 reviews

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Bedworth Warks - upload your photo Bedworth Warks
1 reviews

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Pam Lynch - upload your photo Pam Lynch
9 reviews

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John Ryan - upload your photo John Ryan
3 reviews

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David Evans - upload your photo David Evans
2 reviews

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All Staff - upload your photo All Staff
3 reviews

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Estee Davies - upload your photo Estee Davies
4 reviews

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Trefor Howell - upload your photo Trefor Howell
1 reviews

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Maddie Gray - upload your photo Maddie Gray
0 reviews

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zoe claydon - upload your photo zoe claydon
1 reviews

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Pam Margerison - upload your photo Pam Margerison
1 reviews

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CHARLOTTE SCURR - upload your photo CHARLOTTE SCURR
0 reviews

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CHARLOTTE SCURR - upload your photo CHARLOTTE SCURR
1 reviews

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Helen Barrow - upload your photo Helen Barrow
1 reviews

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Adrian cooper - upload your photo Adrian cooper
2 reviews

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charlotte Vanner - upload your photo charlotte Vanner
1 reviews

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