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H L M Midlands

Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432

Website not available

Properties for Sale
Properties to Rent

“ Pam a great ambassador for HLM... ”

Jul 13,2018
Minithumbup
By: 'Marple'
Jul 13,2018
0 people found
this helpful
I would like to thank Pam for the excellent service she provides at all times. Her help and support is invaluable. Problems and queries are dealt with quickly and efficiently. It is a pleasure to deal with Pam and her team....
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Comment on agent fees
Like all services of this type we need to ensure value for money. This is reviewed annual.
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“ Manage Your RTM with HLM For An Easier Life... ”

Jul 13,2018
Minithumbup
By: 'Homer Phoenix RTM Company'
Jul 13,2018
0 people found
this helpful
Having visited HLM many times in their old and new offices at Shrewsbury I have to say they are always welcoming and staff - Rebecca, Zoe, Clare and everybody else are always pleasant. Working closely with your Property Manager means you are in control of ...
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Comment on agent fees
Very Low with Good Service
Was this helpful? Yes
Jan 04,2018
Minithumbup
By: 'Powick3'
Jan 04,2018
0 people found
this helpful
Our Community took the initiative to outsource the Management of our site and our experience in our first year confirms we made a good decision. HLM have been outstanding for us and have shown to be a caring and professional organisation who understand our needs. ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 05,2017
Minithumbup
By: 'James Lawrence'
Dec 05,2017
0 people found
this helpful
I have always found Clare very professional and helpful when I needed her to deal with the issues on the three sites which I deal with. Her communication skills are very good with the owners/tenants bringing most matters to a satisfactory conclusion. She understands ...
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Comment on agent fees
The invoice sent to each owner is extremely competitive within the industry norm, mainly due to good property management.
Attachments

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Apr 19,2017
Minithumbup
By: 'Jane B'
Apr 19,2017
0 people found
this helpful
There was a problem with the gates & Adrian went out of his way to allow me to give him my gate fob on a Saturday morning which I found commendable of him as I would have struggled to hand the fob to him in ...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 13,2017
Minithumbup
By: 'Betsy'
Apr 13,2017
0 people found
this helpful
At one point, I had an issue with unreasonable levels of noise from a fellow resident. Adrian dealt with this sensitively but firmly until the issue was resolved. I've always found Adrian to be fair, honest, helpful and professional in his approach....
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Comment on agent fees
I have had concerns in the past regarding some of the costs but have been reassured since Adrian joined the team.
Was this helpful? Yes
Mar 09,2017
Minithumbup
By: 'Lou E'
Mar 09,2017
0 people found
this helpful
We moved to HLM a couple of years ago after a torrid time with our previous property managers. We have found the service to be so much better. We actually see our property manager here regularly and have found Jon to be excellent in getting ...
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Comment on agent fees
Compared to previous we are getting a much better service for virtually the same management fee. No complaints.
Was this helpful? Yes
By: A.M
Jun 08, 2018
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You are lucky seeing someone regularly, if there are any visits where I live it's a secret,HLM to Countrywide 2 ...
Feb 28,2017
Minithumbup
By: 'Lee'
Feb 28,2017
0 people found
this helpful
Rang up to speak to Charlotte today and was pleased to be dealt with by a polite and friendly voice. I was calling from work so needed a quick solution to my query. I found Charlotte very helpful and efficient. More approachable staff like Charlotte ...
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Was this helpful? Yes
Feb 26,2017
Minithumbup
By: 'ERN'
Feb 26,2017
0 people found
this helpful
HLM were appointed to run our site in Shrewsbury when we changed agents. They have since transformed our development. They have provided the directors with clear reports and progressed the works that we needed doing to enhance our building, as well as tackling the service ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By: 'R Clubley'
Feb 23,2017
0 people found
this helpful
I have dealt with Pam over the last 5 years and always found her to be very professional in her approach to the job and very tenacious in getting matters resolved. as a director of the management company I found her help invaluable and consider her ...
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Comment on agent fees
I would have thought about average although they need to be monitored as they tend to apply above inflation price increases each year.
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Feb 20,2017
Minithumbup
By: 'Jaccih'
Feb 20,2017
0 people found
this helpful
I am very pleased with the attitude and help HLM have given me. They are professional, friendly and reply quickily to queries. Many thanks....
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Comment on agent fees
Ok
Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Jean'
Feb 13,2017
0 people found
this helpful
I would like to offer my appreciation and thanks to Pam Lynch for all her help and support. She is an excellent site manager who can be trusted to get job done quickly. Pam is friendly and professional in her approach. Thanks again Pam and ...
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Comment on agent fees
good
Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Adam'
Feb 10,2017
0 people found
this helpful
Very impressed with HLM today. They solved what I thought was a major issue swiftly. The lady I spoke to was very helpful and talked me through the process. Thank you HLM for all your help....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'HG'
Feb 09,2017
1 people found
this helpful
Our management company moved to HLM several years ago and I have found them to be much improved over the previous agents, for a lower management fee. Having seen some of the below comments, from my experience charges only go up 'excessively' when owners have ...
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Comment on agent fees
We checked other agents management fees and HLM were extremely competitive
Was this helpful? Yes
Feb 09,2017
Minithumbup
By: 'Highbury 1'
Feb 09,2017
1 people found
this helpful
We have been with HLM as our managing agents for 9 years and have had fantastic service, especially since the arrival of Pam Lynch. She always responds promptly and sympathetically to enquiries and you can rely on her to solve problems quickly. She is always friendly, ...
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Comment on agent fees
N A
Was this helpful? Yes
Feb 09,2017
Minithumbdown
By: 'Fuzzy Bear'
Feb 09,2017
2 people found
this helpful
There has been a flurry of positive reviews for this agent, after a steady succession of negatives. It is perfectly possible for the Company to have got their act together & cleaned up their performance, however in my experience, our site suffered abysmal management for ...
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Comment on agent fees
Cheap, but ending up costing a fortune to correct their mistakes.
Was this helpful? Yes
Feb 08,2017
Minithumbup
By: 'Steve & Ruth Hurley'
Feb 08,2017
2 people found
this helpful
We have dealt with HLM for over 8 years and have always been delighted with their service. We have had numerous issues in that time and can honestly say that they have been managed swiftly and professionally. We are always kept informed as to what is ...
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Feb 07,2017
Minithumbup
By: 'Gwenda/Eifiom'
Feb 07,2017
1 people found
this helpful
We are tenants living in a building which contains four flats managed by HLM, we have no input re the financial obligations, these are dealt with by our Landlords (one of the four Leaseholders). Our contact at HLM is Pam Lynch, she is always very ...
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Comment on agent fees
Not applicable to us.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
By: 'Annoyed Resident'
Nov 22,2016
4 people found
this helpful
I am forced to pay service charces to HLM, which I totally and utterly despise for their incompetence in providing any kind of maintanance and security services to Harrow Court, in Rugeley, the Walton Homes complex where my house is located at. I have sent ...
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Was this helpful? Yes
By: Fuzzy Bear
Nov 22, 2016
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It looks like your development is around 9 houses, with a joint private road and some communal landscape areas. Therefore, your S/C should be fairly nominal. Is Walton Homes still the Freeholder? Technically, HLM report to them as "the Client", however that doesn't mean they should ignore complaints. HLM are also part of "Countrywide", who are affiliated to the RICS (Royal Institution of Chartered Surveyors). I suggest you refer to the RICS web site, and download the "Co ...
Apr 13,2016
Minithumbdown
By: 'john'
Apr 13,2016
4 people found
this helpful
One star only as no option for 0 stars. Absolutely dreadful company to deal with. Charges are raised constantly for services that are not done including cleaning and repair. Charges increase year on year whilst the services are not done. In our property the front door ...
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Comment on agent fees
bad just doesn't cut it I'm afraid - disgraceful daylight robbery sums it up far better.
Was this helpful? Yes
By: FIGHTER
Sep 07, 2016
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why don't you complain to the property ombudsman, they are very helpful, do something about them, take charge-don't be a victim ...
Nov 05,2015
Minithumbdown
By: 'COWBOYS'
Nov 05,2015
5 people found
this helpful
Hiked service charges, no evidence given upon request of what my money is spent on,ie receipts, lies and aggression from Jon ward and Charlotte Scurr. I am in the process of taking them to tribunal tier 1 This agents should be: Being more honest and ...
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Aug 10,2015
Minithumbdown
By: 'Volta'
Aug 10,2015
7 people found
this helpful
This company has cost me a lot of money and provided me with no services whatsoever over the last 4 years ever since Pam Lynch took over.the projection of accounts could have been put together better by my six year old grandson.I have had ...
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By: FIGHTER
Sep 07, 2016
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You should complain to the Property Ombudsman regarding their illegal actions/behaviours. Get in touch and I can talk you through it. Have you wrote to HLM because you have to exhaust their complaints procedures stage 1 and 2. I did and got no where, they are out for themselves, don't trust them, lets get together and fight them! ...
Jul 01,2015
Minithumbdown
By: 'jo'
Jul 01,2015
4 people found
this helpful
Absolutely shocking blatant liars and I would have a better service if a 3 year old managed my property! Run from dealing with this company and never look back more hassle than it could ever be worth!!...
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Jun 12,2015
Minithumbdown
By: 'Don't touch HLM'
Jun 12,2015
4 people found
this helpful
HLM manage our estate we have payed them plenty of money and they've spent very little, they tell you bare faced lies,whoever you talk to say exactly the same thing what you want to here. They take the management fees and the money seems ...
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May 26,2015
Minithumbdown
By: 'Rebekka Heitmar'
May 26,2015
4 people found
this helpful
My review is basically echoing what others posted already: 1. poor management 2. poor communication 3. lots of promises but hot air and never done. I decided I will publish the whole paper trail now so others are warned or may need this for future reference. Simply here ...
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What agent could do to change your mind?
Stick to the rules: i.e. if you state fortnightly then provide the service fortnightly, same for service that are told we have to do ourselves we should not be charged for. When agreeing to hold regular meetings then do so. but to be honest, a company that is outsourcing every service including accounting- what can there be improved?
Attached Files
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Apr 22,2015
Minithumbup
By: 'Maddie'
Apr 22,2015
0 people found
this helpful
The agent never responds to tenants / landlord complaint. They have taken over water meter charges from Dee Valley and now put it as part of management fee budget. This quite ridiculous as water charges varies and yet they are chagrin this as a fixed rate. ...
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Mar 05,2015
Minithumbdown
By: 'Aidan Forth'
Mar 05,2015
2 people found
this helpful
1. Blatantly not resolving problems with maintenance 2. Not doing the work they charge for 3. Breaching of Housing Act where request for maintenance payments are concerned 4. Not dealing with complaints 5. They don't return calls or emails 6. They don't tell the truth when dealing with complaints so there ...
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Nov 27,2014
Minithumbdown
By: 'Dave Calvert'
Nov 27,2014
1 people found
this helpful
I was a director of the company formed when the development was built but sold my property two years ago. I resigned my directorship in the correct manner but since then have received via my mail redirect service numerous requests such as signing off the ...
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What agent could do to change your mind?
Get their databases and act together
Attached Files
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Sep 22,2014
Minithumbup
By: 'Bill'
Sep 22,2014
0 people found
this helpful
Our aparment block had a serious refuse problem. The bins were full, there was a one metre high heap of rubbish and the council refused to clear the area as they couldn't get access. Rats were reported and the smell in the apartments from the ...
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By: Hlmprisoner
Oct 01, 2014
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It's early days yet I wouldn't get to excited if I was you! And if I reme correctly it is the responsibility of the local authority to dispose of household waste, so for a guess it was just a call to them or environmental health to report the issue, I doubt very much you would have had a speedy response if they had to organise it, and I bet the neighbours are quaking in their boots after getting that letter!!!! ...
Jul 28,2014
Minithumbdown
By: 'Disappointed'
Jul 28,2014
7 people found
this helpful
We all seem to have the same or similar issues. My dispute has been ongoing for 3 years now and still not at a satisfactory conclusion. I get talked to like a child when I call up, wait ages for a response and don't get important ...
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