GSL Lettings
4.4/5, 113 reviews
84% recommended
73% lettings valuation accuracy
83% lettings fee satisfaction
GSL Lettings offers a comprehensive, uncomplicated and experiencedservice to both Landlords and Tenants for letting property in Scotland.GSL Lettings has become 'the' letting agent for excellent customerservices as it is independent, run by local people for local people withextensive knowledge and experience of today's letting industry andmarketplace. 'GSL has ... show more GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.

GSL Lettings has become 'the' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today's letting industry and
marketplace. 'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.

"Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start"

We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today's increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.
GSL Lettings - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 73% 83% £350 £1,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
59 7 34 7 1 0 0 0 1 4
Areas covered
Address

27 Oswald Street
Glasgow
City Of Glasgow
G1 4PE
0141 465 6600

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA SAL LPS
Latest Properties

No Properties

“Anytime I have dealt with Jane I have found her to be very professional and friendly she always responds to any requests always calls me back...”

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Jul 12,2019
Minithumbup
Jane
By: 'Hugh Garrity'
Jul 12,2019
1 people found
this helpful
I always find Jane easygoing and friendly easy to deal with and very professional she always returns my call and assists with any requests...
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Comment on agent fees
Fees are fair
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“Overall review...”

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Jul 03,2019
Minithumbup
Chloe
By: 'Liza Selfridge'
Jul 03,2019
1 people found
this helpful
Very clear communication and promptly with issues and responses. Overall I am very happy with Chloe and can recommend her for others....
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“Chloe Simeon...”

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May 03,2019
Minithumbup
Chloe
By: 'Stuart'
May 03,2019
1 people found
this helpful
Chloe is responding to my clients problems and my issues in a prompt and professional manner. That is the main service I require from GSL...
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Comment on agent fees
average
Was this helpful? Yes

“Good Service...”

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May 02,2019
Minithumbup
Chloe
By: 'Imy'
May 02,2019
1 people found
this helpful
Chloe has been my letting manager for a year and half now and has given me prompt, professional and quality service. She is responsive to my queries and informs me with sufficient time if I have any landlord responsibilities coming up for action or renewal. ...
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Comment on agent fees
Their fees are reasonable and reflect the service they provide.
Was this helpful? Yes

“Outstanding Service in Every Aspect...”

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Apr 30,2019
Minithumbup
Grace
Steven
By: 'Bart Kuiper'
Apr 30,2019
1 people found
this helpful
I have been with GSL Lettings for approximately 9 years, having originally signed up with them before emigrating from Scotland to Australia. GSL have consistently provided an outstanding level of service over the entire period I have been with them. Living on the other side of ...
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Comment on agent fees
When I first joined GSL I had 4 properties and was happy with the management fee that was negotiated.
Was this helpful? Yes

“Customer service...”

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Apr 29,2019
Minithumbup
Jane
By: 'Steven Forbes'
Apr 29,2019
1 people found
this helpful
I've been dealing with Jane thru all my time being a landlord and thru good and bad Jane has always went that extra bit further for me in many situations! Always with a happy professional attitude and always responds to my emails or phone calls ...
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Was this helpful? Yes

“Mr...”

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Apr 28,2019
Minithumbup
Steven
Chloe
By: 'Jiandong'
Apr 28,2019
1 people found
this helpful
When I enquiry something to the staff, they always respond in time and help a lot. Sometimes they make constructive proposals and help me save money....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Experience...”

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Apr 25,2019
Minithumbup
Grace
Hazel
By: 'Ryan J Marshall'
Apr 25,2019
1 people found
this helpful
This is the first time i am renting a home on my own, and both Grace and Hazel couldn't have been any better to deal with. Hazel was great when it came to the viewing and explaining everything, as was Grace when it came to ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“Prompt and helpful...”

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Apr 25,2019
Minithumbup
Chloe
By: 'Chris O'
Apr 25,2019
1 people found
this helpful
Chloe has helped with a number of tasks and issues with the flat. This has not always been easy as the tenant can sometimes be difficult to reach but nevertheless she has worked hard to ensure everything was resolved as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes

“Brilliant service...”

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Apr 25,2019
Minithumbup
Jane
By: 'Franco Emanuel Quiroz Acevedo'
Apr 25,2019
1 people found
this helpful
In our experience in private letting Jane Leonard has been the most patience, competent, polite, professional and kind. We did have a minor problem with the electricity in the property but Jane managed to fix it quickly and efficiently by the next day and was ...
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Comment on agent fees
Good
Was this helpful? Yes

“Perfection...”

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Apr 24,2019
Minithumbup
Grace
By: 'Aldo C'
Apr 24,2019
1 people found
this helpful
Having had an issue recently (not either parties fault) Grace was so professional courteous and understanding in dealing with the issue to prevent further confusion. I honestly can't fault Grace or GSL in any way shape or form. I've been a tenant for many years ...
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“Organised and Friendly...”

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Apr 24,2019
Minithumbup
Jane
By: 'Vineet Seth'
Apr 24,2019
1 people found
this helpful
I've been moved to this property two and half years ago and from day one Jane dealt with every matter with friendly smile. All the matter been quickly and timely resolved during my stay. Thanks to Jane for making our stay comfortable....
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Comment on agent fees
Good
Was this helpful? Yes

“Viewing and renting...”

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Apr 24,2019
Minithumbup
Jane
Steven
By: 'Nicola McGuire'
Apr 24,2019
1 people found
this helpful
When I went to my flat viewing Steven was very helpful had all the info about the flat I needed and he was friendly. Once I had decided to rent the flat Jane was very helpful getting me set up and answered all my questions ...
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Comment on agent fees
They have done everything they posibly could have to help me.
Was this helpful? Yes

“Excellent service...”

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Apr 24,2019
Minithumbup
Steven
By: 'Raphael'
Apr 24,2019
1 people found
this helpful
I am landlord client of GSL Lettings for a number of year and I have consistently received an excellent level of service from them. Steven Craig in particular has been very knowledgeable on all matters relating to landlord/renting regulations and has been quick to ...
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Comment on agent fees
competitive
Was this helpful? Yes

“Great service...”

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Apr 24,2019
Minithumbup
Jane
Steven
By: 'Kelly'
Apr 24,2019
1 people found
this helpful
Hi I would highly recommend GSL letting agency to everyone. Good service and trustworthy people. I've been with them for many years now and they are never let me down ....
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Comment on agent fees
Good
Was this helpful? Yes

“Good Service...”

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Apr 24,2019
Minithumbup
Steven
By: 'Male 33'
Apr 24,2019
1 people found
this helpful
Service was good and generally efficient although at times email response was not as prompt as I would have likedbut was generally as there was no update and as soon as there was something to report info was provided. Would recommend / use again....
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Comment on agent fees
Fees were as expected. No issues.
Was this helpful? Yes

“Review...”

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Apr 24,2019
Minithumbup
Chloe
By: '1981sg'
Apr 24,2019
1 people found
this helpful
Chloe has always been extremely helpful when there are any issues and is excellent at explaining any issues. I feel very confident that if there is an issue that needs rectifying Chloe will be able to help. ....
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“Hugely helpful...”

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Apr 23,2019
Minithumbup
Grace
By: 'DebbieW'
Apr 23,2019
1 people found
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Good communication...”

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Apr 23,2019
Minithumbup
Steven
By: 'Vivian Sung'
Apr 23,2019
1 people found
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Gets the job done!...”

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Apr 23,2019
Minithumbup
Steven
Sharon
By: 'JC'
Apr 23,2019
1 people found
this helpful
The agents handles the lettings professionally, efficiently and fast which leaves you hassle free and without worry. They keep you updated on what's happening with lettings and they get back to you very promptly....
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Was this helpful? Yes

“Excellent service from Jane Leonard...”

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Apr 19,2019
Minithumbup
Jane
By: 'Stephen'
Apr 19,2019
1 people found
this helpful
Miss Jane Leonard from GSL Lettings has provided excellent and very professional service throughout the years. I would recommend Jane to others....
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“1st class service & support...”

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Apr 19,2019
Minithumbup
Grace
By: 'Mike Hutchinson'
Apr 19,2019
1 people found
this helpful
I have used GSL for a numbers of years now on a fully managed service for the flat we let out in the city centre. There have been numerous maintenance requirements both planned and reactive over past years and we have found GSL but most ...
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Comment on agent fees
Agent fees appear to be comparative to other agents fees both locally and Nationally.
Was this helpful? Yes

“Excellent staff very prompt with work...”

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Apr 18,2019
Minithumbup
Chloe
By: 'Ram'
Apr 18,2019
1 people found
this helpful
Great to work with sorted the tenant mess quickly and moved the next tenant in the quickest possible time Very good and excellent team working...
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Comment on agent fees
Good
Was this helpful? Yes

“Wonderful customer service...”

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Apr 18,2019
Minithumbup
Jane
By: 'Carla Zonfrillo'
Apr 18,2019
1 people found
this helpful
Jane has been a fantastic agent from the start - everything was made easy for me and all done with a smile and a very warm friendly personality....
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Comment on agent fees
happy with fees
Was this helpful? Yes

“Great agent...”

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Apr 17,2019
Minithumbup
Grace
Sharon
By: 'Nick'
Apr 17,2019
1 people found
this helpful
Has been very good agent for the past 3 years. highly recommend. Very good in responding with my questions and always available....
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Comment on agent fees
None
Was this helpful? Yes

“Good service and high professional standards...”

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Apr 17,2019
Minithumbup
Chloe
By: 'Ajinkya'
Apr 17,2019
1 people found
this helpful
Very good experience. Tenant and owner neutral, unbiased. The process is mature and elaborate and covers everything. Happy and satisfied....
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Comment on agent fees
Good
Was this helpful? Yes

“Great service, happy to help, no problems...”

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Apr 17,2019
Minithumbup
Jane
By: 'CURRIE'
Apr 17,2019
1 people found
this helpful
Jane is always happy to help, if she can, she will get back to you, had nothing but good service...
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Comment on agent fees
Good
Was this helpful? Yes

“Management service...”

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Apr 17,2019
Minithumbup
Jane
By: 'John Dick'
Apr 17,2019
1 people found
this helpful
I've been using GSL for the last 8 years, and Jane Leonard has been exemplary in her approach on all matters. Everything is dealt with very promptly and in a professional manner. All in all, I'm very happy with the service with both of my flats, ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Organised and efficient...”

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Apr 17,2019
Minithumbup
Jane
By: 'Ydae'
Apr 17,2019
1 people found
this helpful
When there has been a problem at the flat eg the shower leaking Jane has been very quick and efficient at organising a tradesman to come and identify the problem and carry out the work...
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Comment on agent fees
Good
Was this helpful? Yes

“Polite and professional...”

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Apr 17,2019
Minithumbup
Jane
By: 'R Gill'
Apr 17,2019
1 people found
this helpful
Jane is easy to talk to, happy to answer your questions, comes across knowledgable, and competent in her dealings with you....
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Comment on agent fees
A bit on the high side
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Staff picture Jane
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Staff picture Chloe
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Staff picture Steven
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Staff picture Grace
(16)
Upload your photo Hazel
(5)
Staff picture Sharon
(7)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 2:29 PM 23/03/2018 by Jenna.b Jenna.b

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Glasgow, G1


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