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GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.

GSL Lettings has become \'the\' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today\'s letting industry and
marketplace. \'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.

\"Our
Read full description...GSL Lettings offers a comprehensive, uncomplicated and experienced
service to both Landlords and Tenants for letting property in Scotland.

GSL Lettings has become \'the\' letting agent for excellent customer
services as it is independent, run by local people for local people with
extensive knowledge and experience of today\'s letting industry and
marketplace. \'GSL has an extensive portfolio of property to rent
throughout Central Scotland including Glasgow, Edinburgh & Stirling.

\"Our mission is to provide unrivalled service throughout every aspect of
our business. It is what sets us apart from the rest and a difference
you will see from the start\"

We tailor our business to suit your needs providing an efficient,
effective and personal service, meeting and exceeding the standards
required in today\'s increasingly demanding market. Whether it is a Full
Management Service or a Tenant Find Service our team will guide you
through every stage of the letting process.
GSL Lettings

27 Oswald Street
Glasgow
City Of Glasgow
G1 4PE
0141 465 6600

www.glasgowsalesandletting.co.uk

Properties for Sale
Properties to Rent

“Hugely helpful...”

Apr 23,2019
Minithumbup
Grace
By: 'DebbieW'
Apr 23,2019
0 people found
this helpful
Grace has helped me through the rental process and several times when something has needed fixing in the flat. She not only makes the arrangements for me, but keeps me informed and guides me to what I need to do, when appropriate. This is a ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Good communication...”

Apr 23,2019
Minithumbup
Steven
By: 'Vivian Sung'
Apr 23,2019
0 people found
this helpful
Steven and his team are all professional to provide a smooth and efficiency service to me. Highly recommend to all landlords....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Gets the job done!...”

Apr 23,2019
Minithumbup
Steven
Sharon
By: 'JC'
Apr 23,2019
0 people found
this helpful
The agents handles the lettings professionally, efficiently and fast which leaves you hassle free and without worry. They keep you updated on what's happening with lettings and they get back to you very promptly....
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Was this helpful? Yes

“Excellent service from Jane Leonard...”

Apr 19,2019
Minithumbup
Jane
By: 'Stephen'
Apr 19,2019
0 people found
this helpful
Miss Jane Leonard from GSL Lettings has provided excellent and very professional service throughout the years. I would recommend Jane to others....
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“1st class service & support...”

Apr 19,2019
Minithumbup
Grace
By: 'Mike Hutchinson'
Apr 19,2019
0 people found
this helpful
I have used GSL for a numbers of years now on a fully managed service for the flat we let out in the city centre. There have been numerous maintenance requirements both planned and reactive over past years and we have found GSL but most ...
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Comment on agent fees
Agent fees appear to be comparative to other agents fees both locally and Nationally.
Was this helpful? Yes

“Excellent staff very prompt with work...”

Apr 18,2019
Minithumbup
Chloe
By: 'Ram'
Apr 18,2019
0 people found
this helpful
Great to work with sorted the tenant mess quickly and moved the next tenant in the quickest possible time Very good and excellent team working...
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Comment on agent fees
Good
Was this helpful? Yes

“Wonderful customer service...”

Apr 18,2019
Minithumbup
Jane
By: 'Carla Zonfrillo'
Apr 18,2019
0 people found
this helpful
Jane has been a fantastic agent from the start - everything was made easy for me and all done with a smile and a very warm friendly personality....
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Comment on agent fees
happy with fees
Was this helpful? Yes

“Great agent...”

Apr 17,2019
Minithumbup
Grace
Sharon
By: 'Nick'
Apr 17,2019
0 people found
this helpful
Has been very good agent for the past 3 years. highly recommend. Very good in responding with my questions and always available....
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Comment on agent fees
None
Was this helpful? Yes

“Friendly, helpful customer service...”

Apr 17,2019
Minithumbup
Grace
By: 'Miss Hinton'
Apr 17,2019
0 people found
this helpful
Thank you to Grace for her continued support over the years with both of our properties. She always goes above and beyond to help resolve issues, give advice and has our best interests at heart. We did consider selling the properties a couple of years ...
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Comment on agent fees
Good
Was this helpful? Yes

“Good service and high professional standards...”

Apr 17,2019
Minithumbup
Chloe
By: 'Ajinkya'
Apr 17,2019
0 people found
this helpful
Very good experience. Tenant and owner neutral, unbiased. The process is mature and elaborate and covers everything. Happy and satisfied....
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Comment on agent fees
Good
Was this helpful? Yes

“Great service, happy to help, no problems...”

Apr 17,2019
Minithumbup
Jane
By: 'CURRIE'
Apr 17,2019
0 people found
this helpful
Jane is always happy to help, if she can, she will get back to you, had nothing but good service...
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Comment on agent fees
Good
Was this helpful? Yes

“Management service...”

Apr 17,2019
Minithumbup
Jane
By: 'John Dick'
Apr 17,2019
0 people found
this helpful
I've been using GSL for the last 8 years, and Jane Leonard has been exemplary in her approach on all matters. Everything is dealt with very promptly and in a professional manner. All in all, I'm very happy with the service with both of my flats, ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Organised and efficient...”

Apr 17,2019
Minithumbup
Jane
By: 'Ydae'
Apr 17,2019
0 people found
this helpful
When there has been a problem at the flat eg the shower leaking Jane has been very quick and efficient at organising a tradesman to come and identify the problem and carry out the work...
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Comment on agent fees
Good
Was this helpful? Yes

“Polite and professional...”

Apr 17,2019
Minithumbup
Jane
By: 'R Gill'
Apr 17,2019
0 people found
this helpful
Jane is easy to talk to, happy to answer your questions, comes across knowledgable, and competent in her dealings with you....
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Comment on agent fees
A bit on the high side
Was this helpful? Yes

“Agent...”

Apr 11,2019
Minithumbup
Grace
By: 'Victoria Reilly'
Apr 11,2019
0 people found
this helpful
Grace Hakeem is my property agent. I am a tenant. Whenever an issue arises within the property Grace always deals with it promptly and efficiently. She is very professional and pleasant in her communication with myself....
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Was this helpful? Yes

“Great, Friendly & Professional Service. Very happy with them. Always respond very fast and solve the issues....”

Apr 08,2019
Minithumbup
Grace
By: 'JOSEF & ANNIS PICHLER'
Apr 08,2019
0 people found
this helpful
We appreciate their kindness and professionalism in handling any issues promptly. They very helpful and friendly. Thank you very much....
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Comment on agent fees
Agent fees are very resonable and they deserve it for the great service.
Was this helpful? Yes

“Sandbank...”

Apr 07,2019
Minithumbup
Grace
By: 'Peter_M'
Apr 07,2019
0 people found
this helpful
Fortunately I rent a decent property, so need help on relatively few occasions. On those occasions I have always found Grace happy to help and efficient in getting any issues addressed....
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Comment on agent fees
Unknown
Was this helpful? Yes

“Friendly, helpful service!...”

Apr 04,2019
Minithumbup
Jane
By: 'J_Allan'
Apr 04,2019
0 people found
this helpful
Our property manager Jane has been a wonderful support from start to finish through the duration of our search to find a property for our family. Moving back home after living in the States, Jane made an otherwise stressful process easy and stress-free. Her kind ...
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Was this helpful? Yes

“Satisfied with the service...”

Apr 03,2019
Minithumbup
Grace
By: 'Actioning'
Apr 03,2019
0 people found
this helpful
GSL was the letting agent for my flat located in Glasgow for about one year. I was very happy with the service provided. Rental payments were promptly paid out, repairs were promptly attended to. I believe both landlord's and tenant's interests were looked after....
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Was this helpful? Yes

“Agent Review...”

Apr 02,2019
Minithumbup
Grace
By: 'AmandaM'
Apr 02,2019
0 people found
this helpful
Great experience with my agent Grace, any questions or concerns I have had have been dealt with immediately and effectively....
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Was this helpful? Yes

“Professional friendly service....”

Apr 01,2019
Minithumbup
Hazel
Steven
By: 'Andrew'
Apr 01,2019
0 people found
this helpful
I have been using GSL for the past 3 years. Grace is my main contact and deals with everything professionally and nothing is ever a problem. Steven is always on hand with any other problems or queries I have. I have no problem in recommending GSL ...
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Was this helpful? Yes

“GSL...”

Mar 31,2019
Minithumbup
Grace
By: 'Cliff'
Mar 31,2019
0 people found
this helpful
I have had a couple of properties with GSL for approximately 6 years and Grace has been looking after me for most of these. I think assigning individuals within GSL to properties really helps to build a rapport and a level of understanding. Overall, I've found ...
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Comment on agent fees
I think the fees are at market rate but personally I'd like to see a discount for multiple properties kick in as soon as there is more than one on the books.
Was this helpful? Yes

“Chloe...”

Mar 29,2019
Minithumbup
Chloe
Hazel
By: 'Roberta'
Mar 29,2019
0 people found
this helpful
Chloe is a very pleasant and helpful agent. Chloe has very good customer service skills and makes you feel comfortable with any communication you have with her. Always there when you need her for anything....
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Comment on agent fees
good
Was this helpful? Yes

“Great Service...”

Mar 29,2019
Minithumbup
Grace
By: 'Annette & Calum'
Mar 29,2019
0 people found
this helpful
We have been with GSL over a year and received Fantastic service from Grace from arranging engineers to dealing with any queries we had personally. We appreciate all the help and would definitely recommend their service !!!!! 😌🏘 ......
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Comment on agent fees
Very good and affordable
Was this helpful? Yes

“Excellent Service...”

Mar 27,2019
Minithumbup
Grace
By: 'Richard'
Mar 27,2019
0 people found
this helpful
We have worked with GSL and Grace for many years - they are super efficient and very professional. They make the whole process of letting ...seamless!! Whatever service or maintenance you require they have the infrastructure to support....
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Comment on agent fees
Very fair and very good value.
Was this helpful? Yes

“Great experience...”

Mar 27,2019
Minithumbup
Jane
By: 'TONY'
Mar 27,2019
0 people found
this helpful
Working with Jane at GSL was a great customer service experience. From signing the papers at move in through to the day we moved out, Jane handled whatever we threw at her. Thank you for everything!...
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Was this helpful? Yes

“Chloe at GSL Lettings...”

Mar 27,2019
Minithumbup
Chloe
By: 'James'
Mar 27,2019
0 people found
this helpful
Chloe has been dealing with the leasing of my flat for a number of years now. From marketing to dealing with tenants the service has been first class. I would highly recommend her services....
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Comment on agent fees
Fee is reasonable
Was this helpful? Yes

“Great service...”

Mar 26,2019
Minithumbup
Chloe
By: 'VQ'
Mar 26,2019
0 people found
this helpful
Chloe is always very helpful and responsive to issues both for me and from the tenants. She helps to make the renting process as trouble free as possible....
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Comment on agent fees
The agency fees are reasonable and are value for money for the service given.
Was this helpful? Yes

“Chloe - GSL...”

Mar 26,2019
Minithumbup
Chloe
By: 'Graemecp'
Mar 26,2019
0 people found
this helpful
I have been very impressed with the professionalism of Chloe in dealing with the Management of my property. All issues and any concearns are highlighted promptly and she is very thorough and competent in dealing with these....
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Was this helpful? Yes

“Efficient, Polite Friendly...”

Mar 26,2019
Minithumbup
Chloe
By: 'Jarrar'
Mar 26,2019
0 people found
this helpful
Chloe as part of the GSL team is efficient and polite i really cant fault them as I am kept in the loop on all matters. If Chloe cant help someone else on the team will....
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Comment on agent fees
Industry Average
Was this helpful? Yes
Areas covered
  • G1
  • FK2
  • G3
  • G4
  • G2
  • G12
  • EH1
  • G9
  • EH2
  • G10
  • EH3
  • G11
  • ML1
  • G43
  • ML2
  • G7
  • ML3
  • G8
  • FK1
  • G5

ARLA SAL LPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
49 7 27 7 0 0 0 0 1 4

Fees

Initial Tenant Find Fee £150 + Vat
Last updated at 23/03/2018, 2:29 PM by Jenna.b Jenna.b

Complaints Procedure

Complaints Procedure

How to make a Complaint:

GSL Lettings are a voluntary member of The Property Ombudsman Scheme (TPOS) for lettings and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place for lettings.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers satisfaction at Manager level.

Stage One Property Manager
Complaints should, in the first instance, be directed to the appropriate Property Manager you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

Stage Two Director
Should the Property Manager not be able to resolve your complaint to your satisfaction, you can refer the matter to a Director who will respond within 14 working days from receipt.

Stage Three The Property Ombudsman
Once the internal GSL Lettings complaints procedure is exhausted, which includes receiving a Final Viewpoint letter from a Director, you may approach the Ombudsman.
Contact details for the Ombudsman will be included in the Final Viewpoint letter.
For your information:
You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
Last updated at 2:29 PM 23/03/2018 by Jenna.b Jenna.b
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