Groves Residential (Newcastle)
1.1/5, 11 reviews
0% recommended
40% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 40% 0% £0 £0
Lettings 100% 0% £650 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 8 0 0 0 0 0 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Worst experience ever!...”

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Jul 24,2020
Minithumbdown
By: 'ar'
Jul 24,2020
4 people found
this helpful
Worst experience ever! Property posted on their website 17/7. On Sunday, I email to request a virtual viewing. On Monday morning 20/7, I phone their office. They do not have a video so I request a showing and they cannot schedule one until Thursday 23/7 at the earliest. ...
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“A shambles of a company...”

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May 21,2020
Minithumbdown
By: 'Robin'
May 21,2020
0 people found
this helpful
Your holding deposit may count for nothing. My daughter put a holding deposit on a student house with Groves, only to be informed two months later that the property had been otherwise let through another agency. Groves had failed to take landlords contact details, failed ...
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By: Robin Sprigg
Jun 10, 2020
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Oh dear Groves, be careful what you write. Nothing I have stated is incorrect. Had you been "in full contact with the landlord" then why did it take you two months to contact my daughter? Your statement fails to clarify the timescale involved. Yes, you did return the deposit two months after it was paid to you, this is the very least that could be expected. Were you not surprised that your belated offer to find an alternative property was declined? ...

“No stars - one is far too generous.This comp......”

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Aug 20,2019
Minithumbdown
By: 'Steven'
Aug 20,2019
4 people found
this helpful
No stars - one is far too generous. This company is very unprofessional, purposely deceitful, untruthful and rude, in particular the Property Manager *, and the inspector **. I vacated the property and made sure that I was there when the inspection was carried out by Sarah. ...
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“Terrible. Unprofessional. Rude....”

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May 01,2019
Minithumbdown
By: 'Jed'
May 01,2019
2 people found
this helpful
Absolutely do not recommend. They did not do the sufficient checks to ensure my application had been fully accepted. They led me to believe I was moving in and last minute withdrew my application for reasons that I had twice asked them to check before ...
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“Worst letting agent in the world. Be very careful. I ......”

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Sep 26,2017
Minithumbdown
By: 'Dr'
Sep 26,2017
8 people found
this helpful
Worst letting agent in the world. Be very careful. I paid this company a fortune to manage my let property. When the last tenant moved out they sent me an inspection that was two weeks late stating everything was ok. So I decided to do ...
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Comment on agent fees
For the fact that they did nothing to keep my property safe
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“We rented from Groves for 1 year and moved out a ......”

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Jul 15,2017
Minithumbdown
By: 'GJ'
Jul 15,2017
3 people found
this helpful
We rented from Groves for 1 year and moved out a month earlier just to be out of the flat. We had issues with mould from the start and sent numberous emails asking them to fix numberous problems which were mostly ignored. Now after moving out ...
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“I would not recommend this agent. In my experience all ......”

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Mar 28,2017
Minithumbdown
By: 'The'
Mar 28,2017
8 people found
this helpful
I would not recommend this agent. In my experience all staff have been incompetent, we took on a dirty property (which allegedly had been professionally cleaned), put up with a catalogue of disrepair issues during our tenancy and handed the property back far cleaner than ...
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Comment on agent fees
High for little service
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“Overpriced fees. They don't even do a proper credit check, ......”

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Aug 26,2016
Minithumbdown
By: 'Disgruntled'
Aug 26,2016
2 people found
this helpful
Overpriced fees. They don't even do a proper credit check, but ask you to send bank statements. Very flexible with the truth both in terms of properties and the progress of your application. Zero interest in you once contacts are signed, zero vetting of landlords. ...
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What agent could do to change your mind?
Too high for the poor service received.
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Comment on agent fees
Too high for the poor service received.
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“I have rented through Groves on two occasions now, once ......”

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Aug 15,2014
Minithumbdown
By: 'Disgruntled'
Aug 15,2014
2 people found
this helpful
I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of £415 ...
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What agent could do to change your mind?
Lower your fees! I feel that I have got nothing from you for what I paid, nothing at all. As far as I'm concerned I feel like I've paid for being 'found', shouldn't it be the landlord paying for this??
Attached Filesnbsp;
Comment on agent fees
Nothing short of extortionate. I have rented through Groves on two occasions now, once as a student and once as a professional and find them completely non-value for money. Most recently, upon finding a house advertised by them both myself and my housemate each paid an agency fee of ‚£415 - What do we get for this fee? A reference. That is the only service Groves supply us with. Our landlord resides in London but full management of the property is through her. Groves do not even hold keys. Any maintenance issues, lock-outs, rent queries need to be done through the landlord, Groves flat out refuses to entertain any kind of service in these areas. I was having trouble getting in touch with my landlord to discuss leaving the property so I got in touch with Groves understanding the arrangement but not sure who else to call. I was bluntly told it was nothing to do with them, they only find the tenants and supply a reference. What did I pay them for??
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“Absolute SHAMBLES! Do NOT use this company or the Gosforth ......”

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Dec 01,2012
Minithumbdown
By: 'pineapple'
Dec 01,2012
4 people found
this helpful
Absolute SHAMBLES! Do NOT use this company or the Gosforth one. Taken a month to get bond back, still not recieved it! The woman (Alex) dealing with our property left without anyone notifying us. I have had to call up EVERY other day for the ...
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What agent could do to change your mind?
nothing can be done now, i have given them so many chances! these jokers could not organise a p*ss up in a brewery! Farcical!
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“Rude and incompetent staff who do not follow through on ......”

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Aug 21,2012
Minithumbdown
By: 'Steve'
Aug 21,2012
4 people found
this helpful
Rude and incompetent staff who do not follow through on their promises. I actually bypassed them on a number of occasions and directly contacted the landlord with most my issues. They were so bad landlord sacked them at the end of my tenancy. Stay away ...
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What agent could do to change your mind?
Put thei heads in a oven.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

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