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Gregory Brown - An independantly owned firm of Estate Agents established in 1991 with a proven track record of success! From our prominent High Street Office in Staines we offer a wide range of servic Read full description...Gregory Brown - An independantly owned firm of Estate Agents established in 1991 with a proven track record of success! From our prominent High Street Office in Staines we offer a wide range of services including Residential Sales & Lettings, Property Management, Financial Services, Conveyancing and Surveying.
Properties for sale
Properties for rent
Sep 22,2016
Minithumbup
Tom Elliott
By:
Sep 22,2016
0 people found
this helpful
Working with Tom and Will was a refreshing change from your 'typical' estate agents. There are no winklepickers nor a thin tie in sight, instead both are highly professional, thoroughly experienced and honest people. From the first valuation I knew they would be trustworthy and I was not disappointed. I was kept informed at all stages of my sale and they were incredibly patient with me at all times. The whole team are very reliable and I would highly recommend choosing Gregory Brown over larger ...
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Comment on agent fees
Very reasonable, they are transparent with their fees from the start and it was worth every penny.
Was this helpful? Yes
Sep 21,2016
Minithumbup
Tom Elliott
William Whitelock
By:
Sep 21,2016
0 people found
this helpful
Dealt with the sale of my property very well and managed me and my buyer well in what was some times quite stressful. Would use them again and felt they were worth every penny....
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Comment on agent fees
Very reasonable for the work carried out.
Was this helpful? Yes
Sep 16,2016
Minithumbup
William Whitelock
Tom Elliott
By:
Sep 16,2016
0 people found
this helpful
Gregory Brown sold my property within 4 days. They were very helpful and kept me updated through the process. They are a smaller organisation than most of the agents in Staines but as a result you get a personal positive service. I have friends that have used them in the past and I will always recommend them....
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Comment on agent fees
The fees are very good and are always competitive.
Was this helpful? Yes
Sep 16,2016
Minithumbup
Tom Elliott
William Whitelock
By:
Sep 16,2016
0 people found
this helpful
I was really pleased I used Gregory Brown, I felt like I could trust them, I don't like estate agents who are cocky, they were down to earth and friendly and Tom always called or emailed me back straight away and answered any questions I had. I had an open house and on the first day I got 5 offers all over the asking price. The price they had marketed the house for was the top price I wanted so to get more was brilliant. I would definitely recommend them, I have dealt with a lot of estate a...
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Comment on agent fees
The fees were good, better than other agents.
Was this helpful? Yes
Sep 15,2016
Minithumbup
Tom Elliott
By:
Sep 15,2016
0 people found
this helpful
From start to finish, the service I received from all staff members at Gregory Brown was impeccable. Tom performed the initial valuation and talked through the process; within a week we had genuine viewings, one of which turned into a sale. Throughout the sale, Gregory Brown staff were quick to respond and carried out their part of the process in a friendly, professional manner and without being intrusive. I have no hesitation in recommending them to others....
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Comment on agent fees
Very fair.
Was this helpful? Yes
Sep 15,2016
Minithumbup
Tom Elliott
William Whitelock
By:
Sep 15,2016
0 people found
this helpful
We let our property for 5 years through Gregory Brown and the service was excellent. Communication was extremely good and the tenants were chosen well. All property/content maintenance was sorted fast and efficiently, at good prices and the tradespeople used were very very good. I would 100% recommend Gregory Brown to my friends, fantastic work guys thank-you....
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Comment on agent fees
Rental Fees: very good value
Was this helpful? Yes
Sep 15,2016
Minithumbup
Tom Elliott
William Whitelock
By:
Sep 15,2016
0 people found
this helpful
Both Tom and Will helped us greatly with the sale of our property. They were efficient in chasing up our buyers solicitor when it seemed the process had slowed and got us back on track. I would recommend them to anyone thinking about selling their property or purchasing in the area....
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Comment on agent fees
The fee's were the same as all other local agents. We were happy with this.
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By:
Aug 16,2016
1 people found
this helpful
Avoid - We booked an appointment to view a property. I called 3 times to say we have not received any confirmation of the booking. Each time I was assured it was in the diary and not to worry. When we arrived on the day of the appointment, the agent was not there and when we knocked the door the owner answered and informed us it came off the market over a week ago. - At least the manager called to apologise!!!...
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Was this helpful? Yes
Feb 06,2016
Minithumbup
Tom Elliott
William Whitelock
By:
Feb 06,2016
0 people found
this helpful
Gregory Brown's middle names scare 'professional and friendly'. All the staff who dealt with our Sale showed these qualities, as well as their knowledge and advice of the property market for our requirements. Guidance from the staff was gratefully received and we achieved our goal. Thankyou all....
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Comment on agent fees
I would say average for their Fees, it is only the addition of VAT that was unwelcome.
Was this helpful? Yes
Oct 26,2015
Minithumbup
William Whitelock
Karen Gunn
By:
Oct 26,2015
0 people found
this helpful
I contracted all local Agents and through negotiation settled on GB. This was my first time using their service and I found them to be a very proactive team. Communications were ok and always friendly. I'm happy with the level of attention received and the timeline in finding a tenant. I would happily recommend GB to another landlord....
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Comment on agent fees
A good common sense approach was taken and I was pleased with the arms we reached
Was this helpful? Yes
Sep 08,2015
Minithumbup
William
By:
Sep 08,2015
0 people found
this helpful
Will and team were a real help when buying and selling our property. It's so refreshing to deal with honest estate agents that have your best interest at heart. We can't recommend them enough....
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Was this helpful? Yes
Sep 08,2015
Minithumbup
William Whitelock
Tom Elliott
By:
Sep 08,2015
0 people found
this helpful
After failing to sell my property with two other agents I approached Gregory Brown. From day 1 I found them to be professional, knowledgable and determined.The team knew the area well this was a huge plus. Viewings were carried out by the company and feedback given, I never had to chase for information. Once a sale was secured I was kept updated and knew exactly what was happening. The team were respectful and considerate every step of the way. There is a lot of negativity about estate agents b...
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Comment on agent fees
Agent was happy to negotiate a fixed price
Was this helpful? Yes
Sep 02,2015
Minithumbdown
William Whitelock
Tom Elliott
By:
Sep 02,2015
0 people found
this helpful
My wife and I were looking to purchase a property through Gregory Brown and the experience has left alot to be desired, ethics what ethics....? We will never use this agency or these individuals again. We have been involved in the purchase of a 4 bed property in chestnut grove where to start Will (who has all the charisma and charm of a wet paper bag) makes it clear that his interests lie with the seller, we are beaten up to a price of 465 through a flurry of anonymous last-minute bidding (extr...
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Was this helpful? Yes
Jul 29,2015
Minithumbup
Tom Elliott
William Whitelock
By:
Jul 29,2015
0 people found
this helpful
Very professional team. Helpful about several visits in different occasions. Very supportive during the different steps of the buying process....
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Was this helpful? Yes
Jul 14,2015
Minithumbup
Tom Elliott
William Whitelock
By:
Jul 14,2015
0 people found
this helpful
We were very pleased with this agent for the sale of our flat. We were kept in the loop with progress and any queries we had were answered promptly. Highly reccomended....
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Jul 14,2015
Minithumbup
William Whitelock
Tom Elliott
By:
Jul 14,2015
0 people found
this helpful
We sold our property through Gregory Browne in Staines and also purchased our new home through them. This was not the easiest of transactions, not due to Gregory Browne but due to a large chain! We were kept informed throughout and never felt we were a nuisance when we telephoned, im sure we were because we were super keen to get our new home. Tom and William kept their sense of humor and easy manor throughout which was really helpful. The service we were provided with was professional and effi...
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Comment on agent fees
Excellent
Was this helpful? Yes
Apr 30,2015
Minithumbup
Tom Elliott
William Whitelock
By:
Apr 30,2015
0 people found
this helpful
I have moved many times over the last 25 years and have never had cause to say a good word about Estarpte Agents, much less write a review. However I used Gregory Brown to help my Mum sell her house, and it is fair to say that with any other Estate Agent the Exchange at the least would have been delayed, and probably the sale would have fallen through. Everyone in the office appeared to know me, my Mum, and the property, even though I hadn't spoken to everyone. The telephones are always answered...
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Comment on agent fees
Very Competitive
Was this helpful? Yes
Apr 07,2015
Minithumbup
Tom Elliott
William Whitelock
By:
Apr 07,2015
0 people found
this helpful
I used Gregory Brown before and was very happy with the sale and purchase so used them again. All of the staff at the Staines office are friendly, helpful and always there to help....
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Was this helpful? Yes
Mar 11,2015
Minithumbup
Tom Elliott
By:
Mar 11,2015
0 people found
this helpful
Tom at Gregory Brown was amazing we wouldn't have completed our sale if it wasn't for him. Very professional...
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Was this helpful? Yes
Feb 25,2015
Minithumbdown
Karen Gunn
William Whitelock
By:
Feb 25,2015
0 people found
this helpful
Before we recently moved, we asked Gregory Brown/Octagon lettings on numerous occasions for a copy of the inventory from when we moved into the property as we didnt have a copy and wanted to check it against the check out report. Ofter numerous requests they refused to provide us with a copy and i was shouted at over the phone by Karen Gunn you were given a copy when you moved in, you should be more carefull with your documents then she hung up. I asked William Whitelock (The company owner...
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Was this helpful? Yes
Feb 06,2015
Minithumbup
By:
Feb 06,2015
0 people found
this helpful
Really professional service, all members of the team were really supportive and worked efficiently whilst I was trying to sell my house. They gave me great advice and often went the extra mile to check things were running smoothly with both my sale and purchase. Thanks guys....
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Was this helpful? Yes
Dec 28,2014
Minithumbup
Tom Elliott
By:
Dec 28,2014
0 people found
this helpful
We previously used Tom to find us a tenant for our property, so it made sense to go back to him to sell. Tom kept us informed and sold the property quickly for us at full asking price. He then helped with solicitors enquiries etc. and made sure that notice was served at the right time for the current tenants, meaning no loss of rent prior to completion, and happy tenants too. I would definitely recommend Gregory Brown - many thanks for all your help Tom!...
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Was this helpful? Yes
Dec 23,2014
Minithumbup
Tom Elliott
By:
Dec 23,2014
0 people found
this helpful
We were very happy with the service we received from both William and Tom at Gregory Brown. We both sold and bought through them. William was a delight to deal with from the get go - punctual, responsive, polite, respectful and not at all pushy like some other estate agents I have come across. He promptly marketed our house, was efficient in the viewings, experienced in the negotiations and it sold within a week. We had a good relationship and kept each other informed of progress throughou...
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Was this helpful? Yes
Dec 19,2014
Minithumbup
Tom Elliott
By:
Dec 19,2014
0 people found
this helpful
We used Gregory Brown to sell and also buy our new property I could not fault the customer service also the attention to detail to our needs to sell and buy our properties. We had a few issues along the way regarding our buyers solicitors and Tom was very helpful with resolving these issues for us. I would totally recommend Gregory Brown to anyone selling or buying as they made our process easy and enjoyable....
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Was this helpful? Yes
Dec 19,2014
Minithumbup
Tom Elliott
William Whitelock
By:
Dec 19,2014
0 people found
this helpful
Gregory Brown sold my house and we then purchased our new home with them as the agent. Both the sale and the purchase were complicated further by different issues which meant a lot of contact between myself and Gregory Brown to receive status updates. I chased them hard determined to push through both deals as fast as possible and the guys were always honest and professional. However I am still waiting for my bottle of champagne as a customer who sold and purchased via the same agent haha ...
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Was this helpful? Yes
Nov 27,2014
Minithumbup
Tom Elliott
William Whitelock
By:
Nov 27,2014
1 people found
this helpful
Tom and Will provided an excellent service throughout the roller-coaster ride that is; buying a house! Will picked up the phone out of hours when necessary which really helped keep the ball rolling during the process. Once the sale had been agreed, Tom was pivotal in closing the process off as quickly as possible with all parties involved. The most helpful bit was he always responded to my queries on email, which was extremely convenient as I could only communicate throughout the working day on ...
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Was this helpful? Yes
Aug 18,2014
Minithumbup
Tom Elliott
By:
Aug 18,2014
0 people found
this helpful
We had found another property we were eager to purchase, but were told by the person selling to us that we had to find a buyer for our property within 2 weeks. Tom came around and we agreed a realistic price to sell our property at. Within 24 hours of our property being put on the market Tom had arranged for 15 viewings all on the next day. It was manic during that day, however, by the end of the day we had two potential buyers. We would like to thank Tom and his team at Gregory Brown, Stain...
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Comment on agent fees
Just think that the percentage was too high at 1.5% although we know its a standard fee.
Was this helpful? Yes
Aug 10,2014
Minithumbup
William Whitelock
By:
Aug 10,2014
0 people found
this helpful
We had a very positive experience of Gregory Brown right from our very first meeting with Will to discuss the sale of our property. He and the team encouraged us through the difficult months of unsuccessful viewings and offers that fell through and then, finally, advised us well on the offer to accept and then found us a perfect home to purchase! All of our contact with all of the GB team was helpful and positive and we would definitely recommend them....
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Was this helpful? Yes
Aug 09,2014
Minithumbup
Tom Elliott
William Whitelock
By:
Aug 09,2014
0 people found
this helpful
Both Tom and Will were very helpful throughout our time purchasing the property. They were able to answer any queries we had or if they didn't know, they asked the vendor on our behalf. We used the electrician that Will recommended and he was excellent; we will be using him again! We were very pleased with the service we received and we would use Gregory Brown again should the need arise....
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Aug 08,2014
Minithumbup
William Whitelock
Tom Elliott
By:
Aug 08,2014
0 people found
this helpful
I was extremely grateful that the experience and expertise of the team at Gregory Brown found suitable buyers for a property that had a good deal of work to be done on it amongst other issues. It was not a particularly easy property to sell. All members of staff were alert, courteous and very patient during the process. I would not hesitate to recommend Gregory Brown to anyone with a property to sell, buy, let, rent or which needs managing. The care and attention given by all members of the te...
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Comment on agent fees
I know I had excellent value for money.
Was this helpful? Yes
Aug 08,2014
Minithumbup
By:
Aug 08,2014
0 people found
this helpful
The agent did a good job on the house sale and the brochure was excellent with lots of photos. They went further in suggesting and arranging viewings for possible purchase. They were very good as intermediaries with the buyer as well as additional advice when we got to moving day, and helped a lot with getting our vendor to co-operate....
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Was this helpful? Yes
Aug 07,2014
Minithumbup
Tom Elliott
By:
Aug 07,2014
0 people found
this helpful
Great service at a fair price. Property sold before it was even published as they are keeping in constant touch with their database. Tom worked hard chasing all parties through to progress the sale as well....
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Was this helpful? Yes
Aug 07,2014
Minithumbup
By:
Aug 07,2014
1 people found
this helpful
From valuing my property through to completion, the team, led by Tom Elliott kept me updated on viewings, followed by the progress to completion of sale. When phoning the Staines office somebody was always available to take my call and if necessary pass on a message. A professional team - which cannot always be said when buying and selling property, I would recommend them as agents. I would also state I used Gregory Brown having been recommended by a neighbour who had recently sold her pro...
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Comment on agent fees
Fee paid was average in my experience of England and very good value compared to Florida where I negotiated the agent down to pay only 6%!! (They are responsible for some of the legal costs). As I was not living in the property at Staines I appreciated the team had to attend all the viewings and be responsible for leaving the property secure, which was done on every occasion.
Was this helpful? Yes
Feb 14,2014
Minithumbup
Tom Elliott
William Whitelock
By:
Feb 14,2014
0 people found
this helpful
We were initially with another agent, but they did not appear to be particularly interested in selling our property. We contacted Gregory Brown and spoke at length with Tom Elliott about our options. He was exceptionally honest and confident. He assured us that there was nothing wrong with the property and price. Tom, William and they team did come up trump: they organised a lot of viewings in a short period of time and got us the offer we were after. Tom was also very supportive throughout the...
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Was this helpful? Yes
Feb 12,2014
Minithumbdown
William Whitelock
Karen
By:
Feb 12,2014
0 people found
this helpful
The people working at GB are incompetent. After paying our holding deposit we did not hear a word from them. My husband and I called constantly for 2 weeks until we finally managed to get hold of Karen. Our references then got janded to William who told us our references were still ongoing but did not ever have the decency to update us with what was going on. The next day we called to be told they have given the property to someone else even thoigh we talked to them the day before the property w...
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Was this helpful? Yes
Feb 10,2014
Minithumbdown
By:
Feb 10,2014
0 people found
this helpful
Very disappointed with the agency. No communication and the fees that were applied at the end of the tenancy were over the top! We were charged for the cleaning £200, and the cleaning wasn\'t even carried out! It took more than one moth for them to give the deposit back to us. And after that not all amount was given back, for no reason ! I would never recommend this agency to anyone !...
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Jan 23,2014
Minithumbup
William Whitelock
Tom Elliott
By:
Jan 23,2014
0 people found
this helpful
William was exceptionally helpful in my search and always informe dme when a property of interest came on the market. He scheduled visits when it suited me. During the purchase he helped make it happen quicker. When I wanted to visit the property for various purposes he kindly let me visit it. He gave me useful advice and he and Tom are always happy to help their customers....
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Jul 07,2013
Minithumbup
Tom Elliott
William Whitelock
By:
Jul 07,2013
0 people found
this helpful
The service provided by Gregory Brown was excellent and inperticular Tom Elliot went above and beyond! I will be recommending these guys to everyone I know!...
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May 31,2013
Minithumbup
William Whitelock
By:
May 31,2013
0 people found
this helpful
William met us at the property within hours of our request and despite us having to change the time at very short notice. He was very considerate of the circumstances of the sale and listened and observed carefully as I showed him around the property. We made the decision there and then despite having not seen any other estate agents to go with Gregory Brown based upon Williams manner. He immediately arranged for the brochure and photos to be done and placed the property on line. Viewings co...
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Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
Helped us find our new house, and ensured we managed to get the house and made the transcation run smoothly....
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Apr 23,2013
Minithumbdown
Jeremy Brown
By:
Apr 23,2013
1 people found
this helpful
Terrible. Do not appear to know current legislation which has resulted in us experiencing unnecessary delays. He does\'nt return phone calls and thinks nothing of lying to cover up his sheer lack of interest. Untrustworthy and incompetant is the only way to describe them. Caused us a few sleepless nights so far, and it sickens me that we have to pay him for such a shocking level of service. Will never use again and would advise anyone against it....
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What agent could do to change your mind?
Nothing
Attached Files
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Apr 17,2013
Minithumbup
By:
Apr 17,2013
0 people found
this helpful
As FTB I had loads of probably silly questions, but all were answered promptly. It was a pleasure! Thank you very much :-)...
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Apr 09,2013
Minithumbup
Tom Elliott
By:
Apr 09,2013
1 people found
this helpful
My wife and I used Gregory Brown to purchase our property. They were very, very good. From making the initial viewing, they promptly booked us in. When being shown around, what I liked was how passionate the agent was about the property. There is nothing worse than being shown around by an uninterested agent. Gregory Brown was the complete opposite, they took so much interest in how the property would suite us as a family. We made an offer that same day and this was promptly filtered through to ...
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Mar 15,2013
Minithumbup
Tom Elliott
By:
Mar 15,2013
0 people found
this helpful
The initial impression from Tom Elliot was excellent, friendly and professional. Gregory Brown then went on market my property as discussed and liaised with myself throughout proceedings accordingly. My dealings with the other members of the sales team was also a satisfactory and pleasent experience. I thoroughly recommend Gregory Brown to anyone selling property in the area....
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Nov 12,2012
Minithumbdown
By:
Nov 12,2012
0 people found
this helpful
I booked a 1 BHK flat with GB in Staines about 6 weeks back. I paid the holding fees and was given move-in date after 2 weeks. Close to the move-in date, I called them practically every day to enquire about status of my background check. They kept saying that everything is in order and background check result will be known anytime. Just before my check-in day, they called and said that landlord has decided to give the flat to a relative and they couldn\'t do anything about it. I faced major prob...
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By: Tom Elliott
Nov 22, 2012
View all comments (1)
Many thanks for taking the time to post a review. I am sorry to hear of your experience and have looked into the exact situation in relation to the property. As you can appreciate we are unable to insist that Landlords proceed with tenancies and do reiterate this to applicants at the time of a reservation, which is also fully detailed again in writing on the completed reservation forms. I believe that on this property we spent alot of time chasing the landlord to get their authority to enter int ...
Sep 19,2012
Minithumbup
By:
Sep 19,2012
1 people found
this helpful
Gregory Brown (Staines) assisted me greatly a few years ago when I embarked upon renting out a property. They gave me good advice on all aspects and proposed a number of options regarding the management aspect. I was therefore able to opt for the management option that best suited my circumstances (and removed the need for me to become closely involved). During the following few years there were a number of tenants and in each case every aspect was dealt with in a friendly, yet professional mann...
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Sep 15,2012
Minithumbup
Tom Elliott
By:
Sep 15,2012
1 people found
this helpful
Tom did a great job, his honest approach and proactive methods enabled me to sell my house then go on to buy the house of my dreams, which he also gave some great input too. thank you,...
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Sep 12,2012
Minithumbup
Tom Elliott
By:
Sep 12,2012
1 people found
this helpful
We used Tom at Gregory Brown to sell our 3 bedroom house in Staines. We choose Tom as his approach was very pro active and honest in terms of the marketing and the pricing. They in fact got us an offer within the first week of marketing (even before details were produced). They were great at chasing the deal right through to an exchange of contracts. Being an Agent myself I was very fussy in choosing someone that would offer the Service I would expect, Gregory Brown were fantastic and after ...
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Jul 09,2012
Minithumbdown
By:
Jul 09,2012
0 people found
this helpful
Buyers , avoid them. Not passing on all offers. William rejected the offer without consulting the seller. Stay alerted and demand confirmation in writing that your offer was passed on, additionally don\'t increase your offer until rejected in writing. You could save thousands.......
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Was this helpful? Yes
Mar 14,2012
Minithumbdown
Amanda Brown
Jeremy Brown
By:
Mar 14,2012
2 people found
this helpful
These are the worst most unprofessional agents I have ever dealt with. They ignore requests, contacting them by phone we are spoken to condescendingly and rudely (especially by whoever manages the phones on Saturdays). Their invoices and bills are always timely and they are quick to alert you to any late payments ( a tactic often needed to get some form of correspondence from them). The way they managed our paperwork I am sure was illegal, not providing us with signed copies, swapping out ...
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What agent could do to change your mind?
Simple, honest and timely communication with the tenant. Accurate and timely paperwork. A modicum of respect and professionalism.
Attached Files
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Feb 16,2011
Minithumbup
By:
Feb 16,2011
0 people found
this helpful
Having used GB for over a year I can safely say I have never had a problem with them. They are always helpful and answer phone calls and requests quickly. Would return to these again. ...
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Jan 04,2011
Minithumbdown
By:
Jan 04,2011
1 people found
this helpful
Ditto. Worst I've ever come across. Basically the same details as earlier review. Trying to get any kind of communication with them is a nightmare. Since they are paid to manage the property as well as letting agents, you'd expect a degree of interest in the problems. But they neglect to pay any consideration to any questions/issues. They really are dreadful and often positively rude. Avoid at all costs....
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Jan 18,2010
Minithumbdown
By:
Jan 18,2010
1 people found
this helpful
Firstly they showed me a 2 bed 2 bath flat, give me a contract, grab hold of my deposit (very quickly and aggressively i might add) and then bugger off. Any problems at all and they don't want to know. Once they have your money you can forget about everything else. Also, I had to contact my landlord for various reasons, they would take 3 days to make a phone call, only to be told it was on voicemail, then another 2-3 days to get back to me with this info. Do yourselves a huge favour, d...
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By: Leo
Aug 18, 2011
View all comments (1)
I had the same bad experience with Gregory Brown (Staines office). Unfortunately, their attitude and response during all the communication over check out report was very rude. I would strongly recommend to avoid Gregory Brown and use a well-established estate agent instead. ...



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