• Lewis Green
    Lewis Green
  • upload your photo
    Irma Kliucininkaite
  • claim your profile
    Lews Green
  • Semra M-Ali
    Semra M-Ali
  • upload your photo
    Pedro Felner Da Costa
Established in 1995 Greenstone are leading estate agents based in St John's Wood, London and specialise in the sales, lettings and acquisitions of high caliber, residential properties, in the middle to the top end of the market.

Covering Central & North West London we always have a good selection of properties in St John's Wood, Regents Park, Primrose Hill, Hampstead, West Hampstead, Belsize Park, Little Venice and Maida Vale.

Greenstone have a dedicated Lettings Department and a dedicated Sal
Read full description...
Properties for sale
Properties for rent
Dec 22,2015
Minithumbup
Lewis Green
Semra M-Ali
By:
Dec 22,2015
Featured Review
0 people found
this helpful
Lewis and Semra are excellent members of staff weve been their tenants for 2 years and they are always quick to help when we have a problem...
read full review
Was this helpful? Yes
Sep 17,2015
Minithumbup
Irma Kliucininkaite
Lewis Green
By:
Sep 17,2015
Featured Review
0 people found
this helpful
I bought a property through Greenstone (engaging with Irma & Lewis) over the summer of 2015. Overall I was very happy with the service I received, both Irma and Lewis were helpful and responsive, engaged with the Seller actively on my behalf and helped to smooth the process out where there were delays or bottlenecks. They were also flexible with timings and availabilities when I requested to visit the property at the weekend. The one point that could potentially be improved was organisatio...
read full review
Was this helpful? Yes
Sep 17,2015
Minithumbup
Irma Kliucininkaite
By:
Sep 17,2015
Featured Review
0 people found
this helpful
Excellent and professional service. Always quick to reply, very engaging and bright. A real joy to work with this letting agent after previous bad experiences at other firms....
read full review
Was this helpful? Yes
Apr 14,2015
Minithumbup
Lewis Green
By:
Apr 14,2015
Featured Review
0 people found
this helpful
Zain and Lewis went out of their way to help us out. Zain contacted us when we were still in South Africa to set up viewings. He fetched us from a convenient place and took us to view properties based on our preferences. The property that we ended up taking was with another agent and Lewis and Zain made sure that we were treated fairly as well as assisted us with some administrative issues that we experienced with the payment of the deposit. Thank you Lewis and Zain for all of your help. It is...
read full review
Was this helpful? Yes
Mar 04,2015
Minithumbup
Lewis Green
By:
Mar 04,2015
Featured Review
0 people found
this helpful
After renting the property for almost eight years, I decided it is time to buy. Luckily the landlord was willing to sell. Lewis helped in every aspect of the purchase, from agreeing sale price to completion. He made my life and my solicitor job much easier. The sale was completed in seven weeks and I cannot be happier....
read full review
Was this helpful? Yes
Dec 02,2015
Minithumbdown
By:
Dec 02,2015
3 people found
this helpful
Unfortunately we had anything but a pleasant experience with Greenstone. I have been a tenant in a lovely flat that was "managed" by Greenstone for about 3 years. So my interraction with them has not been short. They have been the worst real estate agent that I have thus far come across in my 10 years living / renting in London. The flat has been lovely but the only reason every year we were considering to move out was directly as a consequence of negative interractions with...
read full review
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
0 people found
this helpful
Provided comprehensive information about all property details I requested was past onto applicants. Enabled prompt negotiations to take place but only with the heist calibre tenants, as requested by me....
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
Semra M-Ali
By:
Mar 03,2015
0 people found
this helpful
Letting my flat through Greenstone couldn't have been easier. Semra was very professional and informed about the whole rental process. I was abroad at the time, the team kept me informed of all the developments via email and phone during Christmas period and made sure the process was as smooth as possible. Very happy about the end result too. They managed to find me a tenant securing a two year tenancy for the asking price. Many thanks and highly recommended!...
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
Lewis Green
By:
Mar 03,2015
0 people found
this helpful
Lewis has been extremely useful in overseeing and ensuring the smooth running of the conveyancing process for me. He works on a principle of transparency and effective communication, making sure that any misunderstandings are addressed promptly and with care. It has helped overcome a few deadlocks, which enabled a transaction to exchange which would otherwise have gone abortive. He is professional, polite and an expert in his field....
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
Lewis Green
By:
Mar 03,2015
0 people found
this helpful
I have dealt with Greenstone on a number of occasions. I have also felt 'looked after' and that Lewis Green always had my best interests at heart. There are times when he will say it's 'not for you' as he has taken the time to find out my detailed requirements... Therefore not wasting my time, whereas other agents sometimes show me properties for the sake of it. Throughout the whole process of selling my flat I was always kept informed as to the status. There should be more local 'honest' agents...
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
Lewis Green
By:
Mar 03,2015
0 people found
this helpful
Lewis acted on a proposed letting of a site in St John's Wood for a client and was thorough, well-informed, trust-worthy and reliable....
read full review
Was this helpful? Yes
Mar 03,2015
Minithumbup
Lewis Green
By:
Mar 03,2015
0 people found
this helpful
VERY HELPFUL, WILLING TO HELP AT ANY PROBLEM WE FACED DURING THE PROCEDURE. HE REPLIED CONSISTENTLY WITH ALL THE INFORMATION WE NEEDED ANYTIME. EXCELLENT PERFORMANCE...
read full review
Was this helpful? Yes
Mar 02,2015
Minithumbup
By:
Mar 02,2015
0 people found
this helpful
I have dealt with Zein at Greenstones in relation to renting a property in St Johns Wood. Zein proved to be very efficient in locating the right property for us and during the negotiation process established smooth communication with the landlord. He discretely yet very effectively assisted us in securing the property for the price we were happy to pay. Thanks to Zein our moving in was hassle free....
read full review
Comment on agent fees
I have dealt with Zein at Greenstones in relation to renting a property in St Johns Wood. Zein proved to be very efficient in locating the right property for us and during the negotiation process established smooth communication with the landlord. He discretely yet very effectively assisted us in securing the property for the price we were happy to pay. Thanks to Zein our moving in was hassle free.
Was this helpful? Yes
Feb 16,2015
Minithumbup
Semra M-Ali
By:
Feb 16,2015
0 people found
this helpful
Semra has been a pleasure to deal with. She is responsive and professional. Semra is able to provide helpful suggestions on how to approach different situations, and does so in an open and constructive manner. I have been pleased with the service that she delivers....
read full review
Was this helpful? Yes
Feb 16,2015
Minithumbup
Semra M-Ali
By:
Feb 16,2015
0 people found
this helpful
Semra negotiated a rent increase on my behalf. It was a good increase and I don't think I could have done it myself. It takes the stress out of relating with tenants if you have an agent who genuinely does the best for you....
read full review
Was this helpful? Yes
Feb 13,2015
Minithumbup
By:
Feb 13,2015
0 people found
this helpful
Greenstone Estates have been one of my managing agents for a number of years and their efficient service is excellent. I have never had cause for any complaints whatsoever and also find them courteous and friendly to deal with and talk to. Management issues are always accompanied by sound advice and dealt with speedily and efficiently. Their accounting system is first class and rent is usually paid into my account before the due date. I would not hesitate to recommend Greenstone Estates....
read full review
Comment on agent fees
Good value for the service received
Was this helpful? Yes
Feb 12,2015
Minithumbup
Semra M-Ali
By:
Feb 12,2015
0 people found
this helpful
I have been extremely impressed in all my dealings with Semra and Greenstone. What has really stood out is: - Professionalism - Timely response and clear communication - Always makes herself accessible - Speed of resolving any issues - Friendly and warm service - Semra is a pleasure to deal with and exemplary member of the team - By far the best letting agency I have dealt with, just wish there were more letting agencies that followed this example. Great work keep it up!...
read full review
Was this helpful? Yes
Feb 11,2015
Minithumbup
Semra M-Ali
By:
Feb 11,2015
0 people found
this helpful
I have been renting a furnished one bedroom flat via GreenStone for almost eight years. In the last couple of years I had a fridge replaced, a wardrobe repaired and a leaking washing machine fixed. All were done within a day or two of me reporting the problem (within four hours for the leak) and all thanks to Semra. Also whenever the agency needed access to the flat for inspection, etc Semra always accommodated my desired time slots. I have not dealt with many agencies but I am sure I got lu...
read full review
Was this helpful? Yes
Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
I found Zain to be courteous, responsible and true to his commitment. He was available to take any queries and always returned with solutions and answers if he was not able to respond immediately. His behaviour upheld my trust in Greenstones a managing agents for my property. This was important as I had recently come out of a bad experience with a London Agents. He brought trust and integrity back to the business by his conduct....
read full review
Was this helpful? Yes
Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
The agents were very engaged and fothcoming. Thay made sure that the parties are treated with respect and really contributed to the deal....
read full review
Was this helpful? Yes
Feb 10,2015
Minithumbup
Semra M-Ali
Lewis Green
By:
Feb 10,2015
0 people found
this helpful
For about 7 years I am Greentosne's client and since then Lewis and Semra are looking after all the issues related to the property as best as possible. They keep all services, inspections and certificates up to dated. As well as any others issues or problems that had been risen during all those years had been dealt efficiently almost immediately. I guess that relationship between tenant and agent (landlord) must be based on trust, respect, loyalty and at certain extend friendship, and certainly ...
read full review
Comment on agent fees
Depend of the fees, how much and what they are related to.
Was this helpful? Yes
Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
He was very professional, honest and reliable. Have good advice, made himself available at a short notice. Xxxx xxxxx xcxcc xxxx...
read full review
Was this helpful? Yes
Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
I found Nima excellent to deal with and would highly recommend him to anyone else. He was helpful, productive and understood my requirements and made the process for me seamless. Thanks for your help Nima....
read full review
Was this helpful? Yes
Feb 08,2015
Minithumbup
Semra M-Ali
By:
Feb 08,2015
0 people found
this helpful
Semra is very professional and shows care in managing my property. Very good in communicating with me on what is happening. I am totally hands-off as I have confidence with the service I am getting....
read full review
Was this helpful? Yes
Feb 06,2015
Minithumbup
Semra M-Ali
By:
Feb 06,2015
0 people found
this helpful
I have been supplied with tenants by Greenstones for over ten years. The tenants have all been good, sensible, reliable people and I have no hesitation in recommending Greenstones. Miss Semra M-Ali has been my person to contact and I have always found her a capable person....
read full review
Comment on agent fees
I feel it would be reasonable for agents to progressively reduce the annual fee where the existing tenant remains in place.
Was this helpful? Yes
Feb 06,2015
Minithumbup
Semra M-Ali
By:
Feb 06,2015
0 people found
this helpful
Semra has been in charge of our flats for over two and a half years we are very happy with the way she deals with the tenants and anything that needs doing she will get in touch with us straight away and then gets on with sorting out the problem. Whenever we go away we know that she can deal with anything that crops up and she will email us if need be. She is very professional and we are happy with her....
read full review
Was this helpful? Yes
Feb 06,2015
Minithumbup
Semra M-Ali
By:
Feb 06,2015
0 people found
this helpful
Semra has responded in a timely way to help resolve issues with the property. She has showed great empathy and provided good customer service throughout the process. The rating given is not the highest as there are still a number of outstanding problems with the property that needs to be attended to. Overall, our experience with Greenstone and Semra has been good. I would recommend them to others....
read full review
Comment on agent fees
fees should be charged to the landlord who is profiting from the monthly rental. We believe rental rates should have been lower due to the poor condition of the flat. Further, some of the furniture provided was missing from when it was first viewed and the quality of the ones remaining are poor.
Was this helpful? Yes
Feb 04,2015
Minithumbup
By:
Feb 04,2015
0 people found
this helpful
Nima showed us a few properties while we were searching for an apartment in St John's Wood. Although we ultimately chose a property offered by another agent, we were impressed by his professionalism. From the beginning, Nima had responded quickly and professionally (and on the weekend) to our emailed inquiry. In his emails and on the 'phone he asked fairly astute questions directed to understanding what kind of flat we were looking for and he was available to do a showing on very short noti...
read full review
Was this helpful? Yes
Feb 04,2015
Minithumbup
By:
Feb 04,2015
0 people found
this helpful
We rent 3 and 4 bed flats around W9, NW6 & NW8. Zain puts in extra effort in finding us suitable properties and appears both professional & friendly in his presentations & negotiations....
read full review
Was this helpful? Yes
Feb 04,2015
Minithumbup
Semra M-Ali
By:
Feb 04,2015
0 people found
this helpful
I have been very impressed with the way Semra conducts herself with reference to managing my property. She is very professional but yet adds that personal touch that I require, and always greets me with a smile. In the past I have dealt with Agents who were not helpful (at all) when dealing with issues, but Semra will deal with them all of the time and will resolve them. I am very pleased and will continue to feel at ease as I know Semra will always take care of my management needs. Thank you...
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
Semra M-Ali
By:
Feb 03,2015
0 people found
this helpful
I have been a tenant in one of Greenstones properties for the past 3 years and i have always found them to be very professional, on the ball, firm but fair and friendly. I would have no hesitation in recommending them....
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
By:
Feb 03,2015
0 people found
this helpful
Zain was proactive in marketing my property and listened to my requirements. He was respectful and efficient at all times and I would have no hesitation in recommending him or Greenstone again....
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
Semra M-Ali
By:
Feb 03,2015
0 people found
this helpful
I was so pleased with they way Semra at Greenstone dealt with the let. Professional, helpful, informative, friendly and always keeping me up to date with whats happening. I didnt have to really do anything. For once it was nice to get a service and happy to pay for it! I would definitely recommend them to anyone else....
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
Semra M-Ali
By:
Feb 03,2015
0 people found
this helpful
Semra was really helpful in my search to rent a one bedroom flat,she was really through in explaining the required documents and finalised the deal very quickly. She was ready to answer questions....
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
Semra M-Ali
By:
Feb 03,2015
0 people found
this helpful
I found Selma delightful to deal with from the minute we spoke on the phone for the first time. She went the extra mile to find a tenant for my property after my current tenants gave me notice early. I would not hesitate in instructing her or Greenstones again. Paul Surety...
read full review
Was this helpful? Yes
Feb 03,2015
Minithumbup
Semra M-Ali
By:
Feb 03,2015
0 people found
this helpful
Very professional, listened to comments and always answered all e-mails with a quick response. Organised things efficiently and quickly....
read full review
Was this helpful? Yes
Feb 27,2014
Minithumbup
Lewis Green
By:
Feb 27,2014
Featured Review
0 people found
this helpful
We were in a chain and being able to manage our sale and purchase was challenging especially with specific time constraints for exchange. Lewis was our main contact and he managed the process really well from our offer being accepted. Lewis helped us cope with each stage until exchange and ensured things progressed well. He was able to deal directly with the vendors and their solicitors keeping things easy and uncomplicated. He maintained a great level of contact with us keeping us informed ...
read full review
Was this helpful? Yes
Feb 27,2014
Minithumbup
Lewis Green
By:
Feb 27,2014
0 people found
this helpful
Great estate agent for buying property, always easy to get in touch with and proactive in the selling process. Very happy with Lewis and the team at Greenstone....
read full review
Was this helpful? Yes
Feb 21,2014
Minithumbup
Lewis Green
By:
Feb 21,2014
Featured Review
0 people found
this helpful
My experience of selling my property through Greenstone was very positive, due to their: - provision of clear advice with regard to marketing the property prior to sale; - excellent local knowledge; - good performance in obtaining best price for property; - efficient, prompt liaison with various parties; and - general approachability. I would, for these reasons, be pleased to recommend Greenstone to other sellers....
read full review
Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
Very professional. Has struck good / fair deals for me and the tenant. Has kept me informed about the property and has looked out for the interests of the tenant...
read full review
Was this helpful? Yes
Nov 15,2013
Minithumbup
By:
Nov 15,2013
0 people found
this helpful
My initial move into the flat was quite seamless. After living in the property for a year now, I have found that they are very prompt in getting back to me regarding repairs and other property related matters that need to be taken care of....
read full review
Was this helpful? Yes
Nov 14,2013
Minithumbup
Semra M-Ali
By:
Nov 14,2013
0 people found
this helpful
I have been a long standing customer of Greenstone Estates and I am generally satisfied with their performance compared with other well-known London agents with whom I have had dealings in the past and with whom I have been very unhappy. However, I must say that over the years I have also experienced some difficulties with Greenstone\'s management of my flat ( ie. badly monitored inventory work by an outside contractor, poor assessment of tenant\'s background, difficulties with lease prepar...
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
Semra M-Ali
By:
Nov 13,2013
0 people found
this helpful
Green stone si really good and gave us the best support as landlord BUT also being faire with the tenant too. We love Semra because she take away the problems, like it should be and deal with them, and present herself with the solution, which is a rare things nowdays. So defenetly I will recomend this agency and in particular Semra Well done Semra and thank you...
read full review
Was this helpful? Yes
Nov 13,2013
Minithumbup
Semra M-Ali
By:
Nov 13,2013
0 people found
this helpful
I have been renting a furnished property from GreenStone since 2007; they have always been helpful and professional. My last contact with the agency was last month. The bedroom wardrobe has five doors one of them came also the back of the wardrobe became loose; it was fixed in reasonable time, they even accommodated my request to have it fixed on Saturday....
read full review
Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
0 people found
this helpful
They assisted in saving me some money in the rent and also greatly helped when my flat mate was struggling to prove she had the resources to be able to pay the rent for a full 12 months. They were patient and very friendly....
read full review
Was this helpful? Yes
Oct 14,2013
Minithumbdown
Lewis Green
By:
Oct 14,2013
0 people found
this helpful
My company rented a flat in London back in 2009. We paid a deposit of 2220 pounds. This payment was directly made to Greenstone. While in the flat, it was sold from the previous landlord (Peter Ziu) to a new one (Barbara Wallis). In the middle of the deal our deposit was lost and nobody has it. Hence, Greenstone said that Barbara should have it, Barbara said Peter should have it and Peter did not say anything. Consequently, we have lost 2220 pounds. I gave Greenstone time enough to try to manage...
read full review
What agent could do to change your mind?
If they would like to help me change my mind, they should assume they committed a big mistake and they should pay us our money back.
Attached Files
Was this helpful? Yes
By: Lewsi Green
Feb 27, 2014
View all comments (1)
I have confirmed many times, in writing, that unfortunately when a flat is sold, sometimes the agent loses control. The deposit was held by the Landlord, not Greenstone, as per your tenancy agreement. I have supplied the owners details and their solicitors for the sale. I have chased for you too, to no avail and recommended you take legal action against them. I cannot do this for you - I am very sorry but have tried ...
Oct 11,2013
Minithumbup
By:
Oct 11,2013
0 people found
this helpful
First of all I would like to say thank you for Green Stone! Basically I was looking for a flat ASAP! I found this flat on gumtree , I called te agency Andrew was the one who picked up ! He was very polite , very helpful ! He could managed An appointment to have a look on the property so quick ! I felt in love with the property so I went back to the agency pay the depposit ! I asked them to move in to the flat ASAP! They were very helpful and kind at all time ! They did all the paper work in 2 d...
read full review
Was this helpful? Yes
Oct 10,2013
Minithumbup
By:
Oct 10,2013
0 people found
this helpful
He was very polite and nice. His every statement was so considerable and thoughtful. He always tried to figure out the inconvenient things to me, even a cup of water. If I find another residence, I hope to continue to have this relationship with Mr. Andre....
read full review
Was this helpful? Yes
Oct 07,2013
Minithumbup
By:
Oct 07,2013
0 people found
this helpful
Good and positive attitude, nice and comfortable service, but sometime forgot to give the information which the customers asked for...
read full review
Was this helpful? Yes
Sep 15,2013
Minithumbup
By:
Sep 15,2013
0 people found
this helpful
Gideon was so helpful from the moment we stepped into the estate agents. He got us an amazing flat and at a really good price. Gideon helped us through every stage and was always at the end of the telephone to reassure us! We could not have asked for a better estate agent! When we look in the near future to buy a flat we will defiantly be going back to Gideon at Greenstones! THANK YOU!!...
read full review
Was this helpful? Yes
Sep 12,2013
Minithumbup
By:
Sep 12,2013
0 people found
this helpful
Starting from entering the door, Mr Andre welcomed with smile and kind gesture of offering a seat. From that experience, I soon felt that this is a kind and trustworthy place. Smiles on his face and professional outfit was very much prospective. Kind in offering beverages. There is no men like him who is faithful and polite to customers. First time visiting impression was excellent and hope this continues in relationship for both of us. Thank you...
read full review
Was this helpful? Yes
Sep 09,2013
Minithumbup
Lewis Green
By:
Sep 09,2013
0 people found
this helpful
I have enjoyed an excellent service from Lewis Green at Greenstone for some years now. He is a true professional giving a dedicated service to my need. No matter if I am buying or selling, Greenstone is my agent of choice. I am currently selling a flat through them in Queens Park and Gideon , who has a charm, boundless enthusiasm and professionalism rare from one so young. I have recommended them to many friends and associates all of whom have en delighted with there first class service....
read full review
Was this helpful? Yes
Sep 09,2013
Minithumbup
By:
Sep 09,2013
0 people found
this helpful
Excellent service received. Gideon at Greenstone was professional, proactive, very well-informed and acted with full integrity during the purchase which was made much faster and easier as a result....
read full review
Was this helpful? Yes
Sep 08,2013
Minithumbup
By:
Sep 08,2013
0 people found
this helpful
The agent showed me just the flats that were related to my requirement. I did not waste my time visiting undesirables flats. After I put the offer for a flat, the agent was really fast to get everything done (contract, etc.)...
read full review
Was this helpful? Yes
Sep 07,2013
Minithumbup
Lewis Green
By:
Sep 07,2013
0 people found
this helpful
I have had dealings with Lewis Green on several occasions. He has let our flat on 2 occasions in the past 3 years. I found Lewis to be very professional, giving good advice, patient, always polite and helpful to all parties. he is the first agent I always turn to....
read full review
Was this helpful? Yes
Sep 06,2013
Minithumbup
Lewis Green
By:
Sep 06,2013
Featured Review
1 people found
this helpful
Lewis Green has always been VERY exacting, helpful, and willing to go the extra mile when it comes to getting the property let. Not only does he vet the potential tennants thoroughly, he also ensures the entire transaction is as smooth as possible, INCLUDING getting minor bits and pieces done in the flat, just to ensure the deal is sealed, so to speak. I would thoroughly recommend greenstone, Lewis AND Semra to anyone in the market for getting their property let swiftly, and at a good return....
read full review
Was this helpful? Yes
Sep 05,2013
Minithumbup
Lewis Green
By:
Sep 05,2013
0 people found
this helpful
in all my dealings with greenstones they have been professional ,honest and reliable ! a superb experience !!! thank you team greenstone...
read full review
Was this helpful? Yes
Aug 15,2013
Minithumbup
Lewis Green
Semra M-Ali
By:
Aug 15,2013
Featured Review
0 people found
this helpful
Greenstone was very proactive in finding me a suitable tenant. I felt relaxed and confident that Greenstone place mine and the tenants interest first. Great customer service. I would recommend that to anyone looking for a trusted letting agent. Thank you Lewis and Semra....
read full review
Was this helpful? Yes
Aug 14,2013
Minithumbup
Lewis Green
By:
Aug 14,2013
Featured Review
0 people found
this helpful
Lewis was incredibly responsive, knew the market, was well presented and his service was immediate, empathetic and professional. Highly recommend....
read full review
Was this helpful? Yes
Jul 25,2013
Minithumbup
Lewis Green
By:
Jul 25,2013
Featured Review
0 people found
this helpful
Greenstone was always at the centre of the transaction,providing a vital focus for communication and at all times working hard to progress matters in a pleasant and efficient manner....
read full review
Was this helpful? Yes
Jul 25,2013
Minithumbup
Lewis Green
By:
Jul 25,2013
0 people found
this helpful
Greenstone when the extra distance to make a tricky sale process smooth. Recognising that I was a prospective landlord, they recommended a builderand are supervising the renovation works....
read full review
Was this helpful? Yes
Jul 24,2013
Minithumbup
Lewis Green
Semra M-Ali
By:
Jul 24,2013
0 people found
this helpful
As always the service that I received from Greenstones was second to none. Lewis and his team go all out to ensure that the tenants that move into your property are as right for you as much as your property is for them. I have used Greenstones to rent my properties for nearly 15 years now, and I hope to be using them for many more years to come....
read full review
Was this helpful? Yes
Jul 24,2013
Minithumbup
Lewis Green
Semra M-Ali
By:
Jul 24,2013
0 people found
this helpful
Brilliant customer services, with a caring attitude. I would recommend Greenstone to my friends and any other persons looking for a professional letting agent....
read full review
Was this helpful? Yes
Jul 23,2013
Minithumbup
Semra M-Ali
By:
Jul 23,2013
0 people found
this helpful
I have been a client of Greenstone Estates for many years, and they have always used their best efforts in efficiently managing our various properties, and keeping us informed of all issues pertaining to the properties, and where necessary Greenstone\'s team have dealt efficiently and courteously with our tenants. Lewis Green has an excellent knowledge of their area, and is very proactive in offering sound advice....
read full review
Was this helpful? Yes
Jul 03,2013
Minithumbup
By:
Jul 03,2013
0 people found
this helpful
Yazmine completely understood the brief of our requirements from the word go. She was extremely positive and helpful in finding our new home. She was quick to respond to all queries and always friendly. I would definitely recommend Yazmine\'s services to any potential renters....
read full review
Was this helpful? Yes
Jul 03,2013
Minithumbup
By:
Jul 03,2013
Featured Review
0 people found
this helpful
The agent was: Great at communicating, understanding the type of property I wanted and taking me to relevant properties in and around my budget. Available and ready to take calls, and always responded to correspondance. Efficient and fast in organising the the documentation to rent the property - All in All from viewing to landlord acceptance was under 4 hours!...
read full review
Was this helpful? Yes
Jul 03,2013
Minithumbup
By:
Jul 03,2013
0 people found
this helpful
Yazmine showed me some flats and was very helpful with gaining immediate access to the flat that I was most interested in. She was very kind and helpful....
read full review
Was this helpful? Yes
Jun 08,2013
Minithumbdown
By:
Jun 08,2013
1 people found
this helpful
Hello I am writing this review because I want to be of help of future tenants who will contact Greenstone. I found them last year around June, and they found me a flat quickly, no additional fuss. I was away, in another country, and thought this was pretty good and efficient. I moved in the flat in mid July, everything seemed fine at first, until I needed their attention on something. After very slow and difficult communication, they told me that they don\'t represent me, only the landlord, and...
read full review
What agent could do to change your mind?
It would have been great if they were not licking the landlord\'s a**, and helped me when I needed them.
Attached Files
Was this helpful? Yes
By: Lewis Green
Jun 25, 2013
View all comments (1)
It is with regret that you have had a delay with your issues. Unfortunately in some cases we do not manage properties and landlords elect to manage the property themselves. In these cases our hands are tied and although we always ensure that the landlords we represent comply with their obligations, I would always recommend one of our managed flats as then we can guarantee the service. Lewis Green, Director ...
May 30,2013
Minithumbup
By:
May 30,2013
1 people found
this helpful
Gideon was truly helpful and was always available when he was needed. he usually handled all my issues and was always honest about the timeline for solving any issues and when he was unable to help he would pass me over to one of his colleagues to sort out the problem....
read full review
Was this helpful? Yes
Apr 29,2013
Minithumbup
By:
Apr 29,2013
Featured Review
0 people found
this helpful
We received a very good service. Dennis was very helpful. The location of the property is very good and the property is also very spacious. Thanks Dennis....
read full review
Was this helpful? Yes
Mar 19,2013
Minithumbdown
By:
Mar 19,2013
3 people found
this helpful
I am a tenant in the apartment that is currently being sold through Greenstone. While I cannot comment on the quality of their services provided to the owner of the apartment, they have shown absolute disrespect to my privacy as a tenant by arranging viewings at short notice / with no notice at all at inconvenient times, photographer coming in and moving my personal belongings, etc. Would not recommend this agency to anyone looking to rent / buy in the area....
read full review
Was this helpful? Yes
Nov 16,2012
Minithumbup
By:
Nov 16,2012
1 people found
this helpful
I am very satisfied with the service provided by Greenstone Estates- especifically Dennis Orere. Unfortunately, we could not find our ideal place with this agent due to our low budget but in terms of Customer Service, Dennis did an excellent job - very patient and kind Dennis showed us all the options available at that moment. Without hesitation I would use Greenstone Estates - Dennis Orere for any future search of property for myself or to recommend it with my friends. Andrea Tautiva...
read full review
Was this helpful? Yes
Nov 16,2012
Minithumbup
By:
Nov 16,2012
0 people found
this helpful
Mr Dennis Orerre from the the very first moment offered excellent service regarding my house search.he ame at my place and drove me around all candidate palces.He is honest and transparent.I would definiterly recomend Greenstone agency and dennis to my friends...
read full review
Was this helpful? Yes
Oct 19,2012
Minithumbup
By:
Oct 19,2012
0 people found
this helpful
Generally good service - Dennis worked very hard to get us the property and commendations to him for all his hard work - appreciated. Didn\'t like the unnecessary card fees - 1% for debit transactions gives us a £15 just for the priviledge of paying a deposit. And much worse fees for credit cards. They were very good at getting us into the property in quite a short timeframe too....
read full review
Was this helpful? Yes
Sep 24,2012
Minithumbup
By:
Sep 24,2012
0 people found
this helpful
The lettings consultant spent quite sometime with us. He managed to deepen and narrow the property search, property by property, willingly accepting our feedback, questions, complaints, sugegstions. He never questioned or abandoned us. Constant updates and discrete phone calls made the difference....
read full review
Was this helpful? Yes
Sep 11,2012
Minithumbup
By:
Sep 11,2012
Featured Review
0 people found
this helpful
Dennis went out of his way when organising times for me to visit properties (& there were a few!) as my working hours are all over the place & at times I was held up at work. He was always polite & obviously worked hard to find the property I was looking for!! Thank you Dennis!...
read full review
Was this helpful? Yes
Jul 10,2012
Minithumbup
By:
Jul 10,2012
2 people found
this helpful
I have been a tenant of Greenstone over the last year, our property manager is Verina and she is fantastic! Never to busy t o help, always happy and has assisted us through a bad period in our live. I wouldn\'t hesitate renting through Greenstone again safe in the knowledge that Verina will be there whenever I need her. Thank you Verina, and hope to see you in the future....
read full review
Was this helpful? Yes
Jul 09,2012
Minithumbup
By:
Jul 09,2012
0 people found
this helpful
I have been with Greenstone for hearly 2 years. I have been very impressed by the service proviced by Lewis, Rebecca and Kate. They are professional, efficient and feel my property is well looked after by them. I can also trust them. When my flat came to the market in Jan 2012 for rent., it was not initally my intention to put the flat with other estage agents. However, due to the poor service provided by someone called Johnthan I decided to open it up for other estate agents. He did not car...
read full review
Was this helpful? Yes
Jun 20,2012
Minithumbup
By:
Jun 20,2012
0 people found
this helpful
Dennis had a very tough task: to find a property in my price range that would accept a dog. He took me on when other agents would not, managed my expectations, efficiently showed me multiple properties, restored my faith in him when two offers fell through and listened so attentively that he was able to find a far better replacement property sight unseen when all else failed. Houraya cheerfully took me through the paperwork process and insured that everything was in order to smoothly get appr...
read full review
Was this helpful? Yes
Jun 20,2012
Minithumbup
By:
Jun 20,2012
Featured Review
0 people found
this helpful
Dennis was fantastic as a negotiating agent. He was very transparent when it came to conditions and terms and was a fantastic middle point between myself and the landlord. Denis very efficiently conveyed our terms to the landlord which resulted in a very agreeable deal. Houraya is a fantastic support but was a little unsure on some details and needed some guidance when it came to the organising of paperwork etc. That said, our experience with Greenstone Estates was very positive and one ...
read full review
Was this helpful? Yes
Jun 11,2012
Minithumbup
By:
Jun 11,2012
0 people found
this helpful
The agent took down my requirements and the visits were organized as per the specifications, the approach was very professional, organized and all viewings suited my requirements. Once the property was finalized all matters were completed properly with follow up by the agent to ensure process was completed on time....
read full review
Was this helpful? Yes
Jun 07,2012
Minithumbup
By:
Jun 07,2012
0 people found
this helpful
With a very quick turnaround, the agent was able to get everything in place, despite the landlord being on the other side of the world. But what was truly unusual was Dennis\' help with unloading a van. He realised we were in a rush, and just spent half an hour helping us. No reason under the sun why he should have done it. That\'s what I call going the extra mile!...
read full review
Was this helpful? Yes
Jun 06,2012
Minithumbup
By:
Jun 06,2012
0 people found
this helpful
EXCELLENT service!...
read full review
Was this helpful? Yes
Jun 06,2012
Minithumbup
By:
Jun 06,2012
0 people found
this helpful
Dennis was wonderful in accomodating our needs. We are 4 sharers and very particular and fussy when it comes to finding a place. It was difficult to make us all agree on something (I didn\'t think it would ever happen, but he made it happen). My only down point would be Houraya, I understand she is new to the company however I feel as though I was more organised than her. In furture when there is someone who is the main contact she should liaise with them and them only - everyone was getting ...
read full review
Was this helpful? Yes
May 25,2012
Minithumbup
By:
May 25,2012
0 people found
this helpful
Dennis - Amazing agent, very nice, very understanding/patient and listents to his clients. He was very practical in helping us with our search and provided us with options. I Would highly reccomend Dennis to anyone. Houraya - Houraya didn\'t seem to read the information we provided her with and would often call us at work for details and documents that had already been provided to the agency. Did not seem to listen as much and was quite slow in getting things sorted and making changes....
read full review
Was this helpful? Yes
Apr 25,2012
Minithumbup
By:
Apr 25,2012
0 people found
this helpful
Dennis showed us four flats on our first meeting with him all of which we would have considered taking for different reasons, and one of which we wound up renting a couple of days later. The quality and weekly rents of each were very competitive and far better than the handful we'd been shown by other agents. We were a bit disappointed that the offer Dennis told us the landlord would likely take wasn't accepted in the end - he told us it was due to us needing a short-term (6-month) lease - but...
read full review
Was this helpful? Yes
Apr 21,2012
Minithumbup
By:
Apr 21,2012
0 people found
this helpful
Dennis did a good job in finding me a flat in the area I was looking for. I contacted Dennis months before I wanted to move. He remembered my call and contacted me closer to time of my move. I liked the first property he showed me and didn't refuse when I wanted a second viewing. He put my requests in priority and negotiated accordingly. Overall, I was happy with the service that Dennis provided. The communications from the administration team, however, could have been a bit more proactive....
read full review
Was this helpful? Yes
Apr 20,2012
Minithumbup
By:
Apr 20,2012
0 people found
this helpful
The overall service was good, I felt our agent Dennis was really helpful and enthusiastic. The slight lack of finesse when trying to sort out the finalising of the contract. The level of detail and accounts having to be provided due to the fact that both myself and my partner are contractors felt uncomfortable and badly handled. However the personalities of the agents could not be faulted and I felt we were being a good level of customer service....
read full review
Was this helpful? Yes
Apr 19,2012
Minithumbup
By:
Apr 19,2012
0 people found
this helpful
Very professional and friendly overall. Dennis understood our requirements very quickly and showed us several good options that we we were able to choose from. We were able to find our property within about a week and Dennis helped us quickly secure the flat by negotiating on our behalf....
read full review
Was this helpful? Yes
Apr 16,2012
Minithumbup
By:
Apr 16,2012
0 people found
this helpful
High standard of Lettings negotiator, a bit more communication from Back office would be appreciated. Overall I would not be affraid to recommend to anybody....
read full review
Was this helpful? Yes
Apr 04,2012
Minithumbup
By:
Apr 04,2012
0 people found
this helpful
This review is for the outstanding service that Dennis provided us. He is an exception to the rule; he listens! He was extremely professional, market savvy, never pushy and always polite. I was very impressed by him-he is a huge asset to Greenstone....
read full review
Was this helpful? Yes
Mar 20,2012
Minithumbup
By:
Mar 20,2012
0 people found
this helpful
Dennis was great. he was very professional and helpful to me. He tried his best to get me a property according to my needs. he was very flexible in arranging appointments that suit my working hours. He was always available when I needed to contact him. He kept me updated by emails and phonecalls whenever a new property is in the market. I would highly recommend him to my friends and would like to deal with him again if the need arise. Greenstone is lucky to have someone like him working for it. ...
read full review
Was this helpful? Yes
Mar 18,2012
Minithumbup
By:
Mar 18,2012
0 people found
this helpful
Dennis provided excellent service. He showed us exactly the type of properties which we described as high interest. He was flexible in meeting our schedule to show us properties. His follow up with us was remarkable. He addressed all of our questions promptly and thoroughly. He was polite, professional, and friendly. If we were to rank our experience on a scale of 1 to 5 (5 being the best). Dennis would certainly receive a 5....
read full review
Was this helpful? Yes
Mar 16,2012
Minithumbup
By:
Mar 16,2012
0 people found
this helpful
Dennis Orere offered an excellent first class service. I can not commend him enough for his outstanding efforts and commitment in trying to let my property. Dennis always made me feel welcome and important, providing a much more personal approach than most agents I've dealt with. Dennis was exceptionally professional, efficient and friendly at all times, nothing seamed too much for him. With such a cheerful manner it was so easy to communicate with Dennis, he listened and ensured that my nee...
read full review
Was this helpful? Yes
Mar 15,2012
Minithumbup
By:
Mar 15,2012
0 people found
this helpful
Joel has been great in searching for the properties as per our criteria. He's very professional and I found him very helpful as we were new in the city and didn't have much knowledge about the neighborhoods. I would recommend him to everyone as he is a great agent and always delivers....
read full review
Was this helpful? Yes
Mar 14,2012
Minithumbup
By:
Mar 14,2012
0 people found
this helpful
Dennis was superb with Simona and me. For the first time I saw an Estate Agent very committed and helpful. We were very short with the time and unfortunately with a limited budget, but he managed to agree a lower prize with the landolrd for the property held at 41, Glengall Road. We could move within a week from my first viewing. I am absolutely happy with the house and the location is great. Many thanks again Dennis and Greenstone!...
read full review
Was this helpful? Yes
Mar 06,2012
Minithumbup
By:
Mar 06,2012
0 people found
this helpful
We appreciated that Dennis understood very quickly what type of flat we were looking for. We visited 2 flats and both were really nice... and now we live in one of them ! We're happy with our flat and with the service....
read full review
Was this helpful? Yes
Mar 05,2012
Minithumbup
By:
Mar 05,2012
0 people found
this helpful
I was quite happily surprised by the energy and optimist this agent traspire during the whole process of assess, identify and select a new apartment. It is not only a great professional but he gave me the impression of being a great human being and I don't need to say a big future is expecting for him. Greenston should be very proud of having such a good element as part of his team....
read full review
Was this helpful? Yes
Mar 02,2012
Minithumbup
By:
Mar 02,2012
0 people found
this helpful
Dennis was incredibly helpful in assisting my wife and I with finding and letting our new flat in St. John's Wood. After initially showing the flat to my wife on a Friday afternoon, he agreed to come back on Saturday so that I could see it as well. Dennis arrived right on time, ready to show us around the flat, and was courteous and informative during the showing. Living in the area, Dennis had a lot of additional expert advice about the neighborhood he was able to provide, which certainly he...
read full review
Was this helpful? Yes
Mar 01,2012
Minithumbup
By:
Mar 01,2012
0 people found
this helpful
Mr. Dennis Orere tried his best to find an apartment to suit my needs, over a period of one month or longer. My work did leave me with very little flexibility in terms of finding time for viewings, but My. Orere showed a remarkable sense of patience in handling a series of re-schedulings and cancellations. He was always courteous, deligent, punctual and untiring in his follow-up action. My spec was difficult to match, as I had to deal with a upper rent ceiling prescribed by ny employer as well, ...
read full review
Was this helpful? Yes
Mar 01,2012
Minithumbup
By:
Mar 01,2012
0 people found
this helpful
Dennis was responsive, understood quickly what I was looking for enabling me to find the right plce in 2 days....
read full review
Was this helpful? Yes
Feb 29,2012
Minithumbup
By:
Feb 29,2012
0 people found
this helpful
Dennis did his utmost best to locate a suitable property and negotiated well on our behalf. In fact, he changed my perception on estate agents, the rest need to be proved but Dennis was definitely a star - honest and reliable. In my experience, Dennis is one in a million and wouldn't hesitate using his services again....
read full review
Was this helpful? Yes
Feb 28,2012
Minithumbup
By:
Feb 28,2012
0 people found
this helpful
Joel was very helpful in finding me a place to rent. He kept me in the loop about new places on the market and was happy to show me around. I wouldn't hesitate to use Greenstone again....
read full review
Was this helpful? Yes
Feb 28,2012
Minithumbup
By:
Feb 28,2012
0 people found
this helpful
Very thorough agent who had access to a wide number of properties, even outside the areas he specialised in. Was always very helpful and accomodating and I could honestly tell he was trying his best to work directly for his client....
read full review
Was this helpful? Yes
Feb 28,2012
Minithumbup
By:
Feb 28,2012
0 people found
this helpful
Joel was extremely helpful in sorting out accommodation for my partner and I. We went for one property, which unfortunately we didn't get, but Joel kept me updated on new properties coming on and gave us preference for an even better flat than the one we originally viewed and helped us secure it. He was personable, friendly, and has since continued to follow up with us to make sure our needs were met. Rebecca handled all of the paperwork and communicated issues to the landlord quickly and was...
read full review
Was this helpful? Yes
Feb 27,2012
Minithumbup
By:
Feb 27,2012
0 people found
this helpful
Very good service from Dennis - quick to respond and took lots of initiative with respect to our (the tenants') requests. It was extremely helpful that he made himself available on weekends to suit our schedules, and he was able to line up a number of different viewings within a short period of time. Also a very sociable individual - pleasant to be around. Would highly recommend Dennis. Overall commentary on Greenstone (reason for "Good" as opposed to "Excellent" rating): po...
read full review
Was this helpful? Yes
Feb 27,2012
Minithumbup
By:
Feb 27,2012
0 people found
this helpful
Dennis was easy to deal with and often went out of his way to ensure that my needs as a Landlord were met and the optimum rental orice was achieved on our behalf....
read full review
Was this helpful? Yes
Feb 27,2012
Minithumbup
By:
Feb 27,2012
0 people found
this helpful
Great agent - overall process was very smooth and painless. Quality of flats shown was higher than with any other agent I have tried in the area. Specifically waited for a flat that match my requirements to become available (another tenant was moving out), and showed it as soon as it was free (this is the one I rented in the end). Overall very happy with the service and would highly recommend Dennis and Greenstone Estates to anyone looking for a flat in the area....
read full review
Was this helpful? Yes
Feb 25,2012
Minithumbup
By:
Feb 25,2012
0 people found
this helpful
I was in need of a flat as close as possible to the hospice where my wife was in care. The property was ideally suited for that purpose and the staff were extremely helpful. Dennis pointeed out the noise of the trains to me and I was thus forwarned. As it happens the sound ceased to bother me within the week. Everyone was very helpful indeed....
read full review
Was this helpful? Yes
Feb 25,2012
Minithumbup
By:
Feb 25,2012
0 people found
this helpful
Denis is a champion. He didn't take long to gauge my needs in a flat, and he didn't mess around showing me rubbish. I am happy with the flat I have....
read full review
Was this helpful? Yes
Feb 24,2012
Minithumbup
By:
Feb 24,2012
0 people found
this helpful
Dennis made a point to listen carefully to our flat needs, only show properties that fulfilled what we were looking for, spent nearly 5 hours taking me around to look at the properties, and then moving very quickly when we found the flat we were hoping for. I only wish Greenstone had been the listing agents so Dennis could have gotten more of the commission. Thanks so much!...
read full review
Was this helpful? Yes
Feb 24,2012
Minithumbup
By:
Feb 24,2012
0 people found
this helpful
Both agents were very responsive, professional and helpful during our property search. The property was in excelent stage and we were let to see it twice with the agency and again with the landlord prior signing the agreement. We had some coordinating issues with my boyfriend as he needed to travel during the process, which made it a little bit more difficut, but we were allowed some extra time and all worked well for us in the end. We are looking forward living in the new flat now and...
read full review
Was this helpful? Yes
Feb 24,2012
Minithumbup
By:
Feb 24,2012
0 people found
this helpful
Dennis provided an excellent service. He listened to our requirements and showed some great properties. Every phone call was returned promptly and Dennis was always friendly, helpful and a pleasure to deal with. Many thanks - I look forward to returning to Greenstone in the future....
read full review
Was this helpful? Yes
Areas covered
  • NW8
  • NW1
  • NW3
  • NW6
  • W9
  • W1
  • W2

NALS TPOS NLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 58 4 2 0 10 0 13 0

Job vacancies

Please see a list of jobs available

Agent Fees

Greenstone do not charge administration fees to tenants.
Last updated at 3:53 PM 05/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 3:53 PM 05/02/2015 by allAgents
Lewis Green Lewis Green
Director
23 reviews

About Lewis No description set View full profile
Irma Kliucininkaite - no image available Irma Kliucininkaite
Sales Consultant
2 reviews

About Irma No description set View full profile
Lews Green - upload your photo Lews Green
0 reviews

About Lews No description set View full profile
Semra M-Ali Semra M-Ali
Property Manager
24 reviews

About Semra No description set View full profile
Pedro Felner Da Costa - no image available Pedro Felner Da Costa
Property Consultant
0 reviews

About Pedro No description set View full profile

Firm Address

83 Boundary Road
St Johns Wood,London
Greater London
NW8 0RG
0203 468 4182



Opening hours



Make an Enquiry




.