Greenstone Estates

113 reviews 4.7 /5 rating
  • % valuation accuracy
  • 96% recommend
  • 83% fee satisfaction
  • Lewis Green
    Lewis Green
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    Irma Kliucininkaite
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    Lews Green
  • Semra M-Ali
    Semra M-Ali
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    Pedro Felner Da Costa
Established in 1995 Greenstone are leading estate agents based in St John's Wood, London and specialise in the sales, lettings and acquisitions of high caliber, residential properties, in the middle to the top end of the market.

Covering Central & North West London we always have a good selection of properties in St John's Wood, Regents Park, Primrose Hill, Hampstead, West Hampstead, Belsize Park, Little Venice and Maida Vale.

Greenstone have a dedicated Lettings Department and a dedicated Sal Read full description...

83 Boundary Road
St Johns Wood,London
Greater London
NW8 0RG
0203 468 4182

 
Properties for sale
Properties for rent
Dec 22,2015
Minithumbup
Lewis Green
Lewis Green
Semra M-Ali
Semra M-Ali
By:
Dec 22,2015
0 people found
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Lewis and Semra are excellent members of staff weve been their tenants for 2 years and they are always quick to help when we have a problem...
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Dec 02,2015
Minithumbdown
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Dec 02,2015
3 people found
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Unfortunately we had anything but a pleasant experience with Greenstone. I have been a tenant in a lovely flat that was "managed" by Greenstone for about 3 years. So my interraction with them has not been short. They have been the worst real estate agent that I have thus far come across in my 10 years living / renting in London. The flat has been lovely but the only reason every year we were considering to move out was directly as a consequence of negative interractions with...
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Sep 17,2015
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Irma Kliucininkaite
Lewis Green
Lewis Green
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Sep 17,2015
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I bought a property through Greenstone (engaging with Irma & Lewis) over the summer of 2015. Overall I was very happy with the service I received, both Irma and Lewis were helpful and responsive, engaged with the Seller actively on my behalf and helped to smooth the process out where there were delays or bottlenecks. They were also flexible with timings and availabilities when I requested to visit the property at the weekend. The one point that could potentially be improved was organisatio...
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Sep 17,2015
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Irma Kliucininkaite
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Sep 17,2015
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Excellent and professional service. Always quick to reply, very engaging and bright. A real joy to work with this letting agent after previous bad experiences at other firms....
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Apr 14,2015
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Lewis Green
Lewis Green
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Apr 14,2015
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Zain and Lewis went out of their way to help us out. Zain contacted us when we were still in South Africa to set up viewings. He fetched us from a convenient place and took us to view properties based on our preferences. The property that we ended up taking was with another agent and Lewis and Zain made sure that we were treated fairly as well as assisted us with some administrative issues that we experienced with the payment of the deposit. Thank you Lewis and Zain for all of your help. It is...
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Mar 04,2015
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Lewis Green
Lewis Green
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Mar 04,2015
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After renting the property for almost eight years, I decided it is time to buy. Luckily the landlord was willing to sell. Lewis helped in every aspect of the purchase, from agreeing sale price to completion. He made my life and my solicitor job much easier. The sale was completed in seven weeks and I cannot be happier....
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Mar 04,2015
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Mar 04,2015
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Provided comprehensive information about all property details I requested was past onto applicants. Enabled prompt negotiations to take place but only with the heist calibre tenants, as requested by me....
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Mar 03,2015
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Semra M-Ali
Semra M-Ali
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Mar 03,2015
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Letting my flat through Greenstone couldn't have been easier. Semra was very professional and informed about the whole rental process. I was abroad at the time, the team kept me informed of all the developments via email and phone during Christmas period and made sure the process was as smooth as possible. Very happy about the end result too. They managed to find me a tenant securing a two year tenancy for the asking price. Many thanks and highly recommended!...
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Mar 03,2015
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Lewis Green
Lewis Green
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Mar 03,2015
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Lewis has been extremely useful in overseeing and ensuring the smooth running of the conveyancing process for me. He works on a principle of transparency and effective communication, making sure that any misunderstandings are addressed promptly and with care. It has helped overcome a few deadlocks, which enabled a transaction to exchange which would otherwise have gone abortive. He is professional, polite and an expert in his field....
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Mar 03,2015
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Lewis Green
Lewis Green
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Mar 03,2015
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I have dealt with Greenstone on a number of occasions. I have also felt 'looked after' and that Lewis Green always had my best interests at heart. There are times when he will say it's 'not for you' as he has taken the time to find out my detailed requirements... Therefore not wasting my time, whereas other agents sometimes show me properties for the sake of it. Throughout the whole process of selling my flat I was always kept informed as to the status. There should be more local 'honest' agents...
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Mar 03,2015
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Lewis Green
Lewis Green
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Mar 03,2015
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Lewis acted on a proposed letting of a site in St John's Wood for a client and was thorough, well-informed, trust-worthy and reliable....
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Mar 03,2015
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Lewis Green
Lewis Green
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Mar 03,2015
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VERY HELPFUL, WILLING TO HELP AT ANY PROBLEM WE FACED DURING THE PROCEDURE. HE REPLIED CONSISTENTLY WITH ALL THE INFORMATION WE NEEDED ANYTIME. EXCELLENT PERFORMANCE...
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Mar 02,2015
Minithumbup
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Mar 02,2015
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I have dealt with Zein at Greenstones in relation to renting a property in St Johns Wood. Zein proved to be very efficient in locating the right property for us and during the negotiation process established smooth communication with the landlord. He discretely yet very effectively assisted us in securing the property for the price we were happy to pay. Thanks to Zein our moving in was hassle free....
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I have dealt with Zein at Greenstones in relation to renting a property in St Johns Wood. Zein proved to be very efficient in locating the right property for us and during the negotiation process established smooth communication with the landlord. He discretely yet very effectively assisted us in securing the property for the price we were happy to pay. Thanks to Zein our moving in was hassle free.
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Feb 16,2015
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Semra M-Ali
Semra M-Ali
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Feb 16,2015
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Semra has been a pleasure to deal with. She is responsive and professional. Semra is able to provide helpful suggestions on how to approach different situations, and does so in an open and constructive manner. I have been pleased with the service that she delivers....
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Feb 16,2015
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Semra M-Ali
Semra M-Ali
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Feb 16,2015
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Semra negotiated a rent increase on my behalf. It was a good increase and I don't think I could have done it myself. It takes the stress out of relating with tenants if you have an agent who genuinely does the best for you....
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Feb 13,2015
Minithumbup
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Feb 13,2015
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Greenstone Estates have been one of my managing agents for a number of years and their efficient service is excellent. I have never had cause for any complaints whatsoever and also find them courteous and friendly to deal with and talk to. Management issues are always accompanied by sound advice and dealt with speedily and efficiently. Their accounting system is first class and rent is usually paid into my account before the due date. I would not hesitate to recommend Greenstone Estates....
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Good value for the service received
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Feb 12,2015
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Semra M-Ali
Semra M-Ali
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Feb 12,2015
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I have been extremely impressed in all my dealings with Semra and Greenstone. What has really stood out is: - Professionalism - Timely response and clear communication - Always makes herself accessible - Speed of resolving any issues - Friendly and warm service - Semra is a pleasure to deal with and exemplary member of the team - By far the best letting agency I have dealt with, just wish there were more letting agencies that followed this example. Great work keep it up!...
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Feb 11,2015
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Semra M-Ali
Semra M-Ali
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Feb 11,2015
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I have been renting a furnished one bedroom flat via GreenStone for almost eight years. In the last couple of years I had a fridge replaced, a wardrobe repaired and a leaking washing machine fixed. All were done within a day or two of me reporting the problem (within four hours for the leak) and all thanks to Semra. Also whenever the agency needed access to the flat for inspection, etc Semra always accommodated my desired time slots. I have not dealt with many agencies but I am sure I got lu...
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Feb 11,2015
Minithumbup
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Feb 11,2015
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I found Zain to be courteous, responsible and true to his commitment. He was available to take any queries and always returned with solutions and answers if he was not able to respond immediately. His behaviour upheld my trust in Greenstones a managing agents for my property. This was important as I had recently come out of a bad experience with a London Agents. He brought trust and integrity back to the business by his conduct....
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Feb 11,2015
Minithumbup
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Feb 11,2015
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The agents were very engaged and fothcoming. Thay made sure that the parties are treated with respect and really contributed to the deal....
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Feb 10,2015
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Semra M-Ali
Semra M-Ali
Lewis Green
Lewis Green
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Feb 10,2015
0 people found
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For about 7 years I am Greentosne's client and since then Lewis and Semra are looking after all the issues related to the property as best as possible. They keep all services, inspections and certificates up to dated. As well as any others issues or problems that had been risen during all those years had been dealt efficiently almost immediately. I guess that relationship between tenant and agent (landlord) must be based on trust, respect, loyalty and at certain extend friendship, and certainly ...
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Comment on agent fees
Depend of the fees, how much and what they are related to.
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Feb 09,2015
Minithumbup
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Feb 09,2015
0 people found
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He was very professional, honest and reliable. Have good advice, made himself available at a short notice. Xxxx xxxxx xcxcc xxxx...
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Feb 09,2015
Minithumbup
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Feb 09,2015
0 people found
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I found Nima excellent to deal with and would highly recommend him to anyone else. He was helpful, productive and understood my requirements and made the process for me seamless. Thanks for your help Nima....
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Feb 08,2015
Minithumbup
Semra M-Ali
Semra M-Ali
By:
Feb 08,2015
0 people found
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Semra is very professional and shows care in managing my property. Very good in communicating with me on what is happening. I am totally hands-off as I have confidence with the service I am getting....
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Feb 06,2015
Minithumbup
Semra M-Ali
Semra M-Ali
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Feb 06,2015
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I have been supplied with tenants by Greenstones for over ten years. The tenants have all been good, sensible, reliable people and I have no hesitation in recommending Greenstones. Miss Semra M-Ali has been my person to contact and I have always found her a capable person....
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Comment on agent fees
I feel it would be reasonable for agents to progressively reduce the annual fee where the existing tenant remains in place.
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Feb 06,2015
Minithumbup
Semra M-Ali
Semra M-Ali
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Feb 06,2015
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Semra has been in charge of our flats for over two and a half years we are very happy with the way she deals with the tenants and anything that needs doing she will get in touch with us straight away and then gets on with sorting out the problem. Whenever we go away we know that she can deal with anything that crops up and she will email us if need be. She is very professional and we are happy with her....
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Feb 06,2015
Minithumbup
Semra M-Ali
Semra M-Ali
By:
Feb 06,2015
0 people found
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Semra has responded in a timely way to help resolve issues with the property. She has showed great empathy and provided good customer service throughout the process. The rating given is not the highest as there are still a number of outstanding problems with the property that needs to be attended to. Overall, our experience with Greenstone and Semra has been good. I would recommend them to others....
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Comment on agent fees
fees should be charged to the landlord who is profiting from the monthly rental. We believe rental rates should have been lower due to the poor condition of the flat. Further, some of the furniture provided was missing from when it was first viewed and the quality of the ones remaining are poor.
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Feb 04,2015
Minithumbup
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Feb 04,2015
0 people found
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Nima showed us a few properties while we were searching for an apartment in St John's Wood. Although we ultimately chose a property offered by another agent, we were impressed by his professionalism. From the beginning, Nima had responded quickly and professionally (and on the weekend) to our emailed inquiry. In his emails and on the 'phone he asked fairly astute questions directed to understanding what kind of flat we were looking for and he was available to do a showing on very short noti...
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Feb 04,2015
Minithumbup
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Feb 04,2015
0 people found
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We rent 3 and 4 bed flats around W9, NW6 & NW8. Zain puts in extra effort in finding us suitable properties and appears both professional & friendly in his presentations & negotiations....
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Feb 04,2015
Minithumbup
Semra M-Ali
Semra M-Ali
By:
Feb 04,2015
0 people found
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I have been very impressed with the way Semra conducts herself with reference to managing my property. She is very professional but yet adds that personal touch that I require, and always greets me with a smile. In the past I have dealt with Agents who were not helpful (at all) when dealing with issues, but Semra will deal with them all of the time and will resolve them. I am very pleased and will continue to feel at ease as I know Semra will always take care of my management needs. Thank you...
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Areas covered
  • NW8
  • NW1
  • NW3
  • NW6
  • W9
  • W1
  • W2

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26 0 58 4 2 0 10 0 13 0
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Agent Fees

Greenstone do not charge administration fees to tenants.
Last updated at 3:53 PM 05/02/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 3:53 PM 05/02/2015 by allAgents
Lewis Green Lewis Green
Director 23 reviews

About Lewis No description set View full profile
Irma Kliucininkaite - no image available Irma Kliucininkaite
Sales Consultant 2 reviews

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Lews Green - upload your photo Lews Green
 0 reviews

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Semra M-Ali Semra M-Ali
Property Manager 24 reviews

About Semra No description set View full profile
Pedro Felner Da Costa - no image available Pedro Felner Da Costa
Property Consultant 0 reviews

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Estate agents

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Opening hours


  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed

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