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    Steve Boone
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    Pauline Buck
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    Johanna Ferguson
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    Stephanie Long
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    Andy Read
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    Edward Macfarlane
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Properties for sale
Properties for rent
Oct 18,2016
Minithumbdown
By:
Oct 18,2016
0 people found
this helpful
The house buyer process is stressful at best, and Greenfield's honestly made it worse. Poor communication, unfriendly service, incorrect information supplied, no urgency. No awareness of the whole chain, and no initiative to chase buyer / sellers up the chain to speed things up. Very defensive sales progressor, constantly blaming everyone. Inability to maintain successful relations with solicitors, buyer, seller and other estate agents and received numerous comments on how poor and difficu...
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Oct 23,2015
Minithumbup
By:
Oct 23,2015
0 people found
this helpful
I had Greenfield come round and value my home, as we are going abroad for a while. To be honest they knocked spots of the competition and wanted to make sure they knew this and praised the people concerned . They were knowledgeable professional and reassuring and he has had great service so far and couldn't be happier ....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
1 people found
this helpful
My experience of Greenfield is they have always been very professional and provided sound advice to me at all times, and Joanna Ferguson has a wealth of knowledge and experience of the lettings market within the area which really helped when letting my property. Joanna has fully managed my property for me during the last year and has always resolved any minor problems that arise in a prompt manner, and therefore stopped these minor problems from escalating. I would recommend Greenfield and Joa...
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Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
Excellent market knowledge by Sam Brown. Marketed the property at the right level to attract buyers and secured a sale in no time at all. Lucas was very personable and dealt with all the admin behind the sale....
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Comment on agent fees
Very competitive and prepared to negotiate.
Was this helpful? Yes
Mar 04,2015
Minithumbup
By:
Mar 04,2015
1 people found
this helpful
Excellent Market knowledge from Sam Brown. Marketed property at right level and secured us a buyer extremely quickly. Lucas was very personable and handled all the admin quickly and efficiently....
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Comment on agent fees
Very competitive. Were prepared to negotiate.
Was this helpful? Yes
Nov 04,2014
Minithumbup
By:
Nov 04,2014
0 people found
this helpful
When Greenfields came to do the valuation on the house, they said that they would look after us and they did. The property was sold quickly after they arranged dozens of viewings. We were regularly kept upto date with feedback from viewings and informed on the progress of the sale. The staff were friendly and professional. Thank you Greenfields. Kingston branch....
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Oct 20,2014
Minithumbdown
By:
Oct 20,2014
4 people found
this helpful
This agency is a total joke. Noted the number of 5 star reviews submitted in late July. Also, I tried to submit a review via http://www.referenceline.com/trackrecord/CustomerLogin.asp?firmnumber=58800 But was unable to as it said online reviews not accepted. So the agent chooses what reviews go on? I've warned, whether a tenants, landlord, buyer or seller, this agency is to be avoided. Staff.reach new levels of incompetence , are dishonest and lied to me. A property I own is listed as...
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By: Ahmed
Oct 21, 2014
View all comments (1)
'Peter' your grammar is shocking!!!!....
Oct 05,2014
Minithumbup
By:
Oct 05,2014
1 people found
this helpful
Greenfields Kingston were really helpful , friendly and approachable. I would recommend them as estate agents . They were always available and full of good advice....
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Oct 03,2014
Minithumbup
By:
Oct 03,2014
1 people found
this helpful
I used Greenfield to sell a lock up Garage in Kingston. Out of all the agents I approached they offered me the most competitive quote and were very enthusiastic even though a stand alone garage is not typical of what the sell. I have nothing but praise for Andy and his team. They worked hard for me, and went much much beyond the call of duty to not only sell the property, but to nudge both solicitors into moving faster. He responds to e-mails and calls at lightening speeds and is genuinel...
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Comment on agent fees
Very reasonable fee
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Sep 16,2014
Minithumbup
By:
Sep 16,2014
2 people found
this helpful
Professional, knowledgeable, friendly agency. Whilst the sales market was scorchingly hot - an unmodernised rabbit hutch would have a queue of buyers, Ed handled the purchase transaction carefully. Concerning letting the property, the Greenfield letting ladies were very efficient, quickly securing a tenant. However their accounts dept leaves a lot to be desired. Overall a good, supportive team. Can thoroughly recommend....
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Sep 11,2014
Minithumbdown
By:
Sep 11,2014
2 people found
this helpful
4 Bed house. 3 doubles, 1 single. My room £495/Month. Good communication and cooperative when issues with rent arose from one of the tenants. Unjustified use of deposit money to fix minor problems with cosmetic wear that were present at start of tenancy and to replace items that were of poor (£1 shop) quality or not originally provided. Everything fell apart within 8 weeks. Charged £80 to remove bed wall marks that were already there per room. Expensive rent for what the pro...
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What agent could do to change your mind?
To be a bit less greedy with the deposit.
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Aug 27,2014
Minithumbup
By:
Aug 27,2014
2 people found
this helpful
Andy & the team at Greenfield went above and beyond all my expectations when they sold our flat. My husband & I were involved in a particularly complex, stressful & difficult chain and Andy was critical in ensuring that the sale & our purchase went through. His calm, professional approach and sound advice was invaluable & I would have no hesitation in using & recommending Greenfield....
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Aug 13,2014
Minithumbup
By:
Aug 13,2014
2 people found
this helpful
Having contacted greenfields estate agents to sell our property in kt2 our first contact with a member of there staff was MR ANDY READ ( THE MANAGER ) as we had lived in this property for 45 YEARS , all though we had considered selling this property we discussed with MR READ, that if the right property for us did not come our way we probably would have stayed in our own property. MR READ fully understood how we felt and to put our minds at rest he assured us that there would be no pressure f...
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Aug 11,2014
Minithumbup
By:
Aug 11,2014
2 people found
this helpful
Having already used Greenfield to manage the letting of my property and having experienced their excellent customer service, I had no doubts in using them again when I decided to sell my flat. The entire process was very well managed and hassle free. Andy Read came to evaluate the flat at a time that was convenient for my family and myself and in a couple of days he had taken photos and set up the information on the web page. Andy suggested an open house and kept us informed each time a prospec...
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Jul 29,2014
Minithumbup
By:
Jul 29,2014
1 people found
this helpful
During my experience with Greenfields at Kingston I dealt with Edward Macfarlane and Andy Read who were extremely helpful and freindly. Andy was extremely procative and constantly updated me. Now that I have completed I just wanted to say a very big thank you to you both for your assistance with my purchase. I have been really pleased with your professional approach and I did feel that you went the extra mile to get this through smoothly. I would definitely recommend you to friends and f...
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Jul 29,2014
Minithumbup
By:
Jul 29,2014
1 people found
this helpful
I was delighted with the service I received from Greenfield. Everything that was promised at the sales stage was delivered; they handled the whole process from advertising to completion with the least amount of inconvenience to me. This included handling all the viewings, managing the offer / acceptance stage, visits from surveyors etc., and then helping to push all the parties over the 'finishing line'. Buying and selling houses is a stressful experience, but Andy and his team were always frien...
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Jul 24,2014
Minithumbup
By:
Jul 24,2014
1 people found
this helpful
I purchased a property through Greenfield's that was a repossession. I found my negotiator Ed to be very professional ,enthusiastic and pro active that really helped the transaction run very smoothly. Andy the sales manager has since valued the property and has great knowledge of the Kingston market. I would not hesitate to recommend Greenfield Estate Agents....
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Jul 21,2014
Minithumbup
By:
Jul 21,2014
1 people found
this helpful
I have been associated with Greenfield, both their letting and sales teams, over the passed 4 years. Personal service has always been high on their agenda with frequent feedback and key person availability when circumstances required more urgent assistance. Greenfield has a very professional and honest approach for which I have been most grateful and now rely. I would never hesitate to recommend them....
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Comment on agent fees
Historically I always felt the \'finders fee\' very high - but my association with Elizabeth at Greenfield\'s changed my view. Her efficiency of finding, vetting and placing the tenant was so fast and seemed hassle free, though I expect that was far from reality. Subsequently, taking control and managing my own let, Elizabeth was always available for help and advise me. She never pushed me down a path I was not wanting to tread and always listened and answered silly questions without making me feel totally stupid. When I queried how much this next question would cost me, she smiled and cheerily said \'Its all part of our service.\' A service well worth every penny.
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Jul 21,2014
Minithumbup
By:
Jul 21,2014
1 people found
this helpful
I couldn't recommend Greenfield enough, they were professional, efficient and approachable. Nothing was too much trouble. Andy and his team in Kingston always kept us informed of any updates and I felt very confident that they had our best interests at heart. I would not hesitate to use them again and recommend them to anyone buying or selling a property....
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Jul 20,2014
Minithumbup
By:
Jul 20,2014
1 people found
this helpful
Excellent. So helpful, really helped push our sale through. Andy took a lot of pressure away and when I contacted him he was very efficient and if not in office always returned my call. Thank you Andy. I would use you again....
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Jul 17,2014
Minithumbdown
By:
Jul 17,2014
7 people found
this helpful
"*". After months and months of looking in a very competitive market, we finally found our dream house that was unfortunately being marketed by Greenfields. We made an initial offer and were told that we were coming it at around the same the same price as another buyer. We were asked to have our best and final bids in on the Monday, so we increased our offer by 10k and received the phone call the next day to say that our offer had been accepted. We were ecstatic. Then two hours later w...
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Jul 15,2014
Minithumbdown
By:
Jul 15,2014
2 people found
this helpful
This company are complete amateurs and an absolute disgrace. My daughter and a group of friends rented a property through them whilst they were studying at Kingston University. The property was run-down and throughout the winter it was freezing cold (even with the heating on). The worst thing was the smell of damp which got worse during the year. In my opinion, this house was not fit for human habitation. The group of students were promised that all problems would be sorted out before they m...
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Jul 10,2014
Minithumbup
By:
Jul 10,2014
1 people found
this helpful
Yes we were very happy with the service from Greenfield estate agents. The service was professional right through from the valuation to viewings and then on to exchange and finally completion. Even though there were challenges along the way the whole team were always on our side. We would definitely recommend the Kingston branch to friends and family....
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Jun 30,2014
Minithumbdown
By:
Jun 30,2014
2 people found
this helpful
This estate agent is terrible, the Costner service is on another level to anything I've experienced before. We had out move in date changed without any reasonable notice, moving vans etc had been booked and paid for - no apologises. Part of our offer agreement was to have the house given a fresh coat of paint throughout and a professional clean. When we came to move in we were told that these things had been delayed but would be sorted out. They weren't. Other issues have arisen since then in...
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Apr 23,2014
Minithumbdown
By:
Apr 23,2014
6 people found
this helpful
Stay away at all costs... The lettings agents in the Greenfields Surbiton branch are the most incompetent, dishonest team of individuals I have ever had the displeasure of dealing with. I will not be stopping my complaint at this review... I warned the team after constantly letting me down with viewings (taking time off work only to be told 5 mins before the viewing they didn\'t have the keys, twice on the same property), being told a property was off the market when in fact it was available,...
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What agent could do to change your mind?
An apology, any form of honesty, but now, nothing can be done!
Was this helpful? Yes
Jan 30,2014
Minithumbdown
By:
Jan 30,2014
2 people found
this helpful
Use this agent by all means if you want to just give your house away! We obtained 3 valuations prior to putting our house on the market and Greenfield valued it well under market value, despite the house being very well located, updated and in pristine condition. Needless to say, we marketed with another Epsom agent, the sale completed within 3 months of putting it on the market and we achieved a sale price of £100k more than the valuation given by Greenfield! I can appreciate that som...
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What agent could do to change your mind?
Provide a more accurate and honest valuation, as a result I became very suspicious of the motivation behind the very low valuation in comparison to the other agents who valued my property. Improve website and marketing - very poor.
Was this helpful? Yes
Jan 27,2014
Minithumbdown
By:
Jan 27,2014
3 people found
this helpful
This agent has terrible customer service and no concept of the stress and frustration that their incompetent causes. We were supposed to be moving into a property but the landlord pulled out, and changed letting agents (I can only assume this is because he/she was equally fed up). I accepted this - these things happen. However I'm still waiting for my holding deposit to be refunded! Every time I call they are either in a meeting or \'checking with accounts\' - either way, getting them to exp...
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What agent could do to change your mind?
Refunded my deposit in a timely fashion and a genuine apology.
Was this helpful? Yes
Jul 29,2013
Minithumbdown
By:
Jul 29,2013
4 people found
this helpful
Absolute amateurs! They obsess in making you sign the paper work and then once they have taken money off you, they do not want to know! All the staff sing off different hymn sheets and contradict each other. They ignore emails and then deny that you have tried to make contact. None of the appliances work that are supplied with the properties. AVOID AT ALL COSTS!...
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What agent could do to change your mind?
Answer emails. Do not seem \'unbothered\' on the phone! Get properties cleaned. Ensure property is in good working order. Don\'t charge fees for things that do not exist. Don\'t leave private documents laying around for anyone to look at!
Was this helpful? Yes
Oct 31,2012
Minithumbdown
By:
Oct 31,2012
4 people found
this helpful
This particular employee of Greenfield told us that our council tax would be paid for by the landlord. We queried some ambiguous wording in the contract and were again told that the landlord takes care of the council tax so we didn\'t have to worry about it. I have just received a bill for £1400 and Greenfield are denying ever saying that. Cannot be trusted - will tell you anything to get you to sign....
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Oct 31,2012
Minithumbdown
By:
Oct 31,2012
5 people found
this helpful
Continually lied to us before and during our tenancy. Complete lack of communication. Moved in to find a mouldy washing machine which did not work. Ignored all my emails when I asked for it to be fixed/replaced. Eventually got in touch after I complained to our landlord. Told me everyone I\'d sent emails to had left the company (even though I was also emailing the main address). Sent someone to look at it while we were out and apparently it worked fine. Called me a liar when I said it doesn\'t w...
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Awards won by Greenfield Estate Agents

Individual Branch Awards

Kingston upon Thames, KT1 1SF

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Kingston upon Thames
61 Fife Road, Kingston upon Thames KT1 1SF
(16)
Office 1
442 Hook Road, Chessington KT9 1NA
(2)
Office 2
13 Claremont Road, Surbiton KT6 4QR
(14)
show all branches (5)
Office 3
55 High Street Ewell, Epsom KT17 1RX
(1)
Office 4
383 Ewell Road, Surbiton KT6 7DE
(2)

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