• Gareth Styles
    Gareth Styles
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    Neal Aldridge
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    Stuart Beauchamp
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    Mark Jordan
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    Chertsey Surrey
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    Josie Needs
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    Adnam
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    Emma Harris
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    Kevin Sprangle
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    grant
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    Michael Smart
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    Natalie Willson
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    Courtenay Scarlett
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Oct 01,2016
Minithumbup
By:
Oct 01,2016
0 people found
this helpful
Stephanie is our property manager (we are the tenants) and she is easily the best we have had. Her experience is obvious and she knows her industry really well. She is super responsive (pretty much the main trait a tenant wants), and seems to have good way of getting contractors to jobs quickly. She also checks up to see if jobs are done or not, and follows up if they haven't been done. Never makes us feel as if we are burden. She's been a great addition to the Grants team....
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Comment on agent fees
N/A
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
0 people found
this helpful
Estate Agents are sometimes given a hard time by the general public which is why it's especially important to be very vocal about a positive experience. Look no further for a perfect house buying process than Neal Aldridge and the team at Grants in Weybridge. We honestly cannot speak highly enough of this firm. This may sound like some kind of contrived sponsored review, it's not- they're really that good. From the moment of arranging a first viewing for what has since become our first family ho...
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Comment on agent fees
Competitive
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Sep 27,2016
Minithumbup
By:
Sep 27,2016
0 people found
this helpful
We have just exchanged contracts for sale on our property in Knaphill, Surrey. Grants offered us an extremely competitive fee, They completely understood the market and provided a fantastic service and guided on a correct valuation and marketing price. Manager Kevin Sprangle took personal care of the sale and orchestrated all communications in a highly professional manner. We had been let down by two other Estate Agents with aborted sales prior to our instructing Grants. Best move we made and we...
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Comment on agent fees
Very good. Sole agency fee.
Was this helpful? Yes
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
I recently sold a property through Grants. James and Neil provided an excellent service throughout the process. They were professional and communication was exemplary. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
We have just purchased our beautiful new home through James and couldn't fault the service throughout. Their communication was thorough and consistant and nothing was too much trouble. Neal was also extremely helpful when James took a well earned holiday for a few days. I would definitely recommend them as agents....
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Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Grants are fantastic, you will not regret choosing them for your sale or purchase. We have done both, albeit 7 years apart, and dealt with Stuart on both occasions. He is very approachable and friendly but professional and knows what he is doing. He guided us through the process very well and kept it moving forward when there were some times of 'stalemate'. He was in touch regularly and always answered calls and emails promptly and our questions were answered. He was calm throughout, unlike one ...
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Comment on agent fees
Very Good. Competitive in the current climate.
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Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
With this being my first time finding a place Courtenay was a great help right from the off, getting in touch with as soon as something suitable became available. She always been a massive help and has answered all my questions quickly and positively (no matter how silly the question). Thanks for all your help!...
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Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
We have recently sold and purchased through Grants. James and Neil provided an excellent service throughout the process. We found them to be professional and friendly -always readily available for updates and advice and easy to get hold of. A very professional service throughout, thank you!...
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Comment on agent fees
Reasonable fees
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
I have been so pleased with the professional and helpful service that Neil has given us, during our recent sale. He has been consistent and quick to respond to any of our enquiries. I would definitely recommend Grant Estate Agents to friends and family- thank you very much!! - Pat....
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Comment on agent fees
Good and fair
Was this helpful? Yes
Aug 01,2016
Minithumbup
By:
Aug 01,2016
0 people found
this helpful
Michelle has been great - very efficient, super helpful and very friendly. They found me a lovely new tenant straight away. Thanks so much!...
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Jul 31,2016
Minithumbup
By:
Jul 31,2016
0 people found
this helpful
Michelle was extremely helpful in my search for a new flat. She took the time to understand my specific needs and what I liked and ensured that I found out about properties coming onto the market as soon as she was aware of them. She was also extremely helpful in getting me to and from properties and was very courteous throughout....
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Michelle was very helpful and made the whole process pain free and as simple as possible. She was quick responding to any enquires....
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Jul 27,2016
Minithumbup
By:
Jul 27,2016
0 people found
this helpful
Courteous, efficient and thorough, from the valuation right through to the sale. Mad ethe whole process very easy and wouldn't hesitate to use them again....
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Comment on agent fees
Very reasonable; in line with the local market
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Jul 23,2016
Minithumbup
By:
Jul 23,2016
0 people found
this helpful
Michelle was fantastic at helping me rent out my home. She gad a tenant over within a couple of hours of us meeting and my flat was let immediately with minimal hassle. She has been an absolute pleasure to deal with....
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Jul 23,2016
Minithumbup
By:
Jul 23,2016
0 people found
this helpful
Michelle has been very helpful and the whole process has been very smooth and stress free. Thank you very much!...
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Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Michelle was incredibly helpful and made the process of finding a new home an enjoyable one. I would definitely use Grants again based on her high level of service....
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Comment on agent fees
Seemed very fair
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Great service from Michelle - had a very short time frame to complete the rental but everything went through very smoothly. Attention to detail was 100%....
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Comment on agent fees
good
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Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
Natalie & Courtenay were both professional and efficient and found us a great tennant for our home. They are always prompt with communication and information. Would recommend....
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Comment on agent fees
Offered us the best fees
Was this helpful? Yes
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
We were delighted with the service we received. We bought our house from Grants 4years previous in what was a very smooth and well communicated process. We have just sold the same house with them. We had several viewings within days of going to the market and it was sold, at asking price, within a week. Its worth noting that the asking price was at the top of our expectations and as such we were in the best possible position to look for our next dream house. James and Neil are two very personabl...
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Comment on agent fees
Absolutely fine, very competitive and easily agreed.
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
1 people found
this helpful
Kevin worked extremely hard to keep a complicated chain together and enable the sale to proceed. He is a great communicator and was in regular contact with all parties involved....
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Jun 27,2016
Minithumbup
By:
Jun 27,2016
0 people found
this helpful
From start to finish Michelle has changed my view on using an agent to help me rent and then manage my property, from skeptical to highly positive. Open, efficient and always available, Michelle has now enabled me to finally relax about my Cedar Road property and concentrate on other things such as a new born baby :-)...
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Comment on agent fees
Competitive and good value for money
Was this helpful? Yes
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Michelle was a delight to work with. She was always attentive, proactive and quickly established my requirements. Once I'd found a suitable home she was extremely efficient in securing the property for me within one day. I would use her services again and again. Thank you Michelle....
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Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
We chose to use Grants as I wanted to support an independent firm. We found them to be very pleasant to deal with and proactive rather than reactive in dealing with problems as they arose. Kevin took the lead in sorting out a significant hurdle even though it should probably have been sorted by another agency. They always knew exactly what stage things were at and worked hard on our behalf. Thank you Grants....
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Comment on agent fees
I think the fee was good value.
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
0 people found
this helpful
Stuart was awesome from start to finish and it's refreshing to work with a real person, not an agent. Always called me back, went over and above by taking readings and forwarding post, and had a difficult exchange process he managed really well due to leasehold dynamics etc, especially after first buer had to pull out due to personal cuircumstance he found me a better one at a higher price. I've already recommended him to others in Surrey...All round, a top bloke and it helps he knows what he is...
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Comment on agent fees
Fair
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Have just brought our first home through Grants Estate Agents, and for a first time purchase they certainly made every effort to keep us informed throughout the whole process and explained things in detail. Great service and would definately use again. Many thanks...
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
0 people found
this helpful
How to find a good letting agent ...Look no further than Courtenay from Grants, they came highly recommended and totally delivered, From initial first contact to tenant check in, was such a smooth hassle free experience, very professional, extremely helpful, couldn't rate them higher am not normally someone who writes reviews but am doing so as feel Courtenay should be commended on her attitude and approach nothing was too much trouble, thank you for all your help, advice and for finding us a te...
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Comment on agent fees
Very Good
Was this helpful? Yes
May 24,2016
Minithumbup
By:
May 24,2016
0 people found
this helpful
I've only discovered Grants but so far they've been exemplary. They've been easy, polite, friendly, fair and profesional to deal with. They have let a flat for us and we have just asked them to take on another....
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Comment on agent fees
I think this agents fees are fair and good.
Was this helpful? Yes
May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
Absolutely amazing! Michelle exceeded every expectation from start to finish. She has made the entire process smooth and easy whilst being very accommodating with our personal work commitments. Michelle is an asset to the grants company and I would strongly recommend her to family and friends. Many thanks Michelle!...
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May 20,2016
Minithumbup
By:
May 20,2016
0 people found
this helpful
Service great from start to finish. Communicated honestly and kept in touch throughout which helped in keeping stress levels down! A big thank you to Ross for this! You made a big difference in the whole process of selling! I would use Grants again, definitely. Think they have a good knowledge of the local area too....
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Comment on agent fees
Who likes paying estate agents! However, they offered a good service throughout with an honest approach, advertising was good, photos were good, found a buyer quickly, did all the work so far as viewings etc. so am happy with the service I received for the fees paid.
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May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
I was particularly impressed by the speed with which Ross and Kevin set up viewings and identified a high quality buyer. I had exemplary service from the Grants Team throughout and would highly recommend their services....
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Comment on agent fees
The fees are mid-range
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Job vacancies

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Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 11:02 AM 20/04/2015 by Michael Smart

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Firm rankings



Office 1
175 Station Road, Addlestone KT15 2BA
(101)
Weybridge
60 Church Street, Weybridge KT13 8DL
(189)
Woking
67 Commercial Way, Woking GU21 6hn
(72)

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