Grants Independent Estate Agents
4.9/5, 639 reviews
99% recommended
98% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
93% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 99% £85,000 £910,000
Lettings 92% 93% £700 £8,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
139 4 185 3 180 0 104 1 22 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Exemplary service...”

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Feb 17,2020
Minithumbup
Agnes
Stephanie
By: 'Malith Jayawardana'
Feb 17,2020
0 people found
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I was absolutely dreading renting a flat having had horrific experiences with letting agents in the past. My impression of letting agents in general has changed for the good after dealing with Agnes and Grants Independent. Agness has been clear and prompt with her communication ...
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“Smooth service, pleasing experience...”

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Feb 16,2020
Minithumbup
Neal
By: 'Canberk Demiroluk'
Feb 16,2020
0 people found
this helpful
After years of renting in Surrey, we decided it's time to look a place for ourselves. We contacted Grants for a viewing, and Neal was very helpful with everything. He was very flexible with timing and only the second house turned out to be the ...
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“We have been very fortunate with having Steph......”

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Feb 14,2020
Minithumbup
Stephanie
By: 'Eniko Farmasi'
Feb 14,2020
0 people found
this helpful
We have been very fortunate with having Stephanie as our property manager for a number of years. She is dedicated, professional and attentive to not only our requirements but also to our tenants. We rely fully on Stephanie to look after our properties and she ...
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“10/10...”

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Feb 13,2020
Minithumbup
Abby
By: 'Ellie Cunningham'
Feb 13,2020
0 people found
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Abby Taylor at Grants Homes has been a fantastic agent. Abby has been accessible 24/7 for help during the rigorous process of moving, making it smooth and simple throughout. She has provided all of the necessary information/ documentation quickly and efficiently, especially with the short time ...
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“We have been dealing with Stephanie Hazely fo......”

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Feb 11,2020
Minithumbup
Stephanie
By: 'Garry Jordan'
Feb 11,2020
0 people found
this helpful
We have been dealing with Stephanie Hazely for 18 months now and have always found her to be enthusiastic, professional and extremely helpful. Nothing ever seems to be too much trouble and she never seems to “switch off “ from her duties. She is an absolute pleasure ...
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“Abby and Sarah at Grants let many properties ......”

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Feb 10,2020
Minithumbup
Sarah
Abby
By: 'Aleisha Merchant'
Feb 10,2020
0 people found
this helpful
Abby and Sarah at Grants let many properties for us, and are always fantastic. They are professional, smiley and always happy to help. They secured us a tenant without even marketing one of our properties. Highly recommend....
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“Neal and his team did a great job of selling ......”

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Feb 10,2020
Minithumbup
Neal
By: 'Rob Banbury'
Feb 10,2020
0 people found
this helpful
Neal and his team did a great job of selling our property. Managed the sale professionally from start to finish. Exceeded expectations....
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“Excellent service...”

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Feb 05,2020
Minithumbup
Stephanie
By: 'George'
Feb 05,2020
0 people found
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Stef is very attentive and proactive on her approach. She has an eye for detail and looks after our properties very well. We know her for over three years and we are very pleased with her day to day support....
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“We have been using Grants lettings for a long......”

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Feb 05,2020
Minithumbup
Stephanie
By: 'Giovanna Master'
Feb 05,2020
0 people found
this helpful
We have been using Grants lettings for a long time and never had a problem. The team are helpful. Last year, we decided to use the full management service and very pleased with Stephanie's management support and the builder she has recommended....
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“I rented a house via Grants for the last thre......”

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Feb 03,2020
Minithumbup
Stephanie
By: 'robert Cunningham'
Feb 03,2020
0 people found
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I rented a house via Grants for the last three years and the service was always 100% and issues were dealt with straight away and with no fuss - I would highly recommend Grants Lettings...
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“Stephaine Hazley is a 5 star property agent m......”

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Feb 03,2020
Minithumbup
Stephanie
By: 'U S'
Feb 03,2020
0 people found
this helpful
Stephaine Hazley is a 5 star property agent manager, She is brilliant at her job and is very sensitive towards her customer's property needs and is very hard working professinal. It has been pleasure working with STephanie while at Gate Court as tenant....
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“Stef Hazely...”

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Feb 03,2020
Minithumbup
Stephanie
By: 'eq23'
Feb 03,2020
0 people found
this helpful
Whenever I have needed to contact Stef, she has always responded promptly and goes the extra mile to solve any problems or answer any questions. Highly professional and a credit to Grants Weybridge....
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“Excellent, responsive, always helpful especia......”

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Feb 03,2020
Minithumbup
Stephanie
By: 'John O'Brien'
Feb 03,2020
0 people found
this helpful
Excellent, responsive, always helpful especially in dealing with new issues and problems. Good at keeping us informed about the market and trends...
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“Steph Hazley...”

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Feb 02,2020
Minithumbup
Stephanie
By: 'Jeffrey wilkinson'
Feb 02,2020
0 people found
this helpful
Steph has, as usual, proved to be an excellent employee of Grants. In all our dealings with her, she has proved herself to be very efficient, very knowledgeable and very speedy....
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“Stef has been our contact for a few years now......”

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Jan 31,2020
Minithumbup
Stephanie
By: 'Louise Jonker'
Jan 31,2020
0 people found
this helpful
Stef has been our contact for a few years now and we can honestly say, apart from being a fantastic lady she conducts her self with such professionalism and we can always count on her to resolve any issues we might have at our property. ...
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“Tenancy...”

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Jan 31,2020
Minithumbup
Stephanie
By: 'Avril Robson'
Jan 31,2020
0 people found
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Very helpful at all times , I was a new experience for me , as I had never rented before . Keep up the good work ....
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“Excellent Service...”

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Jan 31,2020
Minithumbup
Stephanie
By: 'Jo'
Jan 31,2020
0 people found
this helpful
Stef has been an excellent property manager. Its always difficult when as a landlord you do not live close by. Stef has always responded quickly and efficiently to any problems our tenants have and is a pleasure to deal with....
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“Stef is excellent. Proactive and responsive...”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Andrea gregory'
Jan 30,2020
0 people found
this helpful
Stef is excellent. Proactive, responsive and always helpful. I think she balances being empathetic with tenants and pragmatic with landlords well. She's mostly dealing with problems of all kinds but does it with a sense of humour and is calm and unflappable. I was offered ...
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By: Jeremy Dowler
Jan 30, 2020
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Stef has been an absolute gem dealing with the letting of my son Alastair's house in Addlestone. So lucky that he chose her to be the manager and since he is at work all day outside, I have had the pleasure of liaising with her on any problems that occur. Highly efficient , professional and calm. ...

“Highly Experienced Residential Property Manager...”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Alastair Hall'
Jan 30,2020
0 people found
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Stephanie has bags of property management experience, interacts well with tenants and is happy to accept input & suggestions as to how our properties are managed....
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“I've been using Grants for several Years to m......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Andrew Hogan'
Jan 30,2020
0 people found
this helpful
I've been using Grants for several Years to manage my property and they've never let me down yet. Stef in particular always goes above and beyond whenever needed, she's the ultimate professional!...
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“Fantastic property management for our flats. ......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Chet Selwood'
Jan 30,2020
0 people found
this helpful
Fantastic property management for our flats. Stef has years of experience and a great customer manner. Highly recommended by us ....
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“Great service...”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Chris A'
Jan 30,2020
0 people found
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The service received from Stef has been fantastic for the 3 years I've been renting my flat. Always really helpful & great communication. Highly Recommended!...
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“Grants (Stephanie Hazley in particular) has p......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Paul Stott'
Jan 30,2020
0 people found
this helpful
Grants (Stephanie Hazley in particular) has provided me with excellent service over the years. I really appreciate that she informs me of issues immediately, responds immediately to my queries and requests and suggests the best approach for getting those issues sorted in the quickest and ...
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“Stef is proactive and expedient in arranging ......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Lesley Leighton'
Jan 30,2020
0 people found
this helpful
Stef is proactive and expedient in arranging for issues to be resolved. There isn't anything I've asked her to do that has not been done....
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“I have used Grants for many years and have fo......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Marc Mulcahy'
Jan 30,2020
0 people found
this helpful
I have used Grants for many years and have found their service to be efficient throughout from finding a tennant to managing the property. I would be happy to reccommend...
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“Stef is great - brilliant communication, reli......”

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Jan 30,2020
Minithumbup
Stephanie
By: 'Laura Saunders'
Jan 30,2020
0 people found
this helpful
Stef is great - brilliant communication, reliability even better. A fantastic team member, quick, efficient and understanding. Has been our contact for three years and consistently understands and attends to tenant's needs....
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“Stephanie Hazley/ Grants Weybridge Has been ......”

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Jan 29,2020
Minithumbup
By: 'Capt Vivek Bhasin'
Jan 29,2020
0 people found
this helpful
Stephanie Hazley/ Grants Weybridge Has been looking after my flat on Weybridge and keeping me updated on all and more than is required from an agent; a great person , very professional. What I appreciate most is she will always try to minimise cost of any ...
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“Grants is an excellent lettings agency to dea......”

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Jan 29,2020
Minithumbup
Stephanie
By: 'Angela Gisby'
Jan 29,2020
0 people found
this helpful
Grants is an excellent lettings agency to deal with, and Stef in particular is extremely efficient and effective in her role as property manager. She sorts out any issues promptly and without fuss, and I am assured that my property is in good hands....
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“Grants - A landlords view....”

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Jan 29,2020
Minithumbup
Stephanie
By: 'David Bowman'
Jan 29,2020
0 people found
this helpful
Grants have been great agents - I have been dealing with them for a number of years and would recommend them. I opted for the fully managed service and so glad I did. Stef especially has been superb - If anything is needed... time after ...
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“Excellent Experience...”

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Dec 23,2019
Minithumbup
Stuart Beauchamp
By: 'Jonathan Turner'
Dec 23,2019
0 people found
this helpful
We cannot speak highly enough of the service and professionalism of Stuart and his team. They were absolutely first class and I would certainly recommend them and use them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Staines-upon-Thames, TW18

Addlestone, KT15

Weybridge, KT13

Woking, GU21


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