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Grants Independent Estate Agents

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Properties for Sale
Properties to Rent

“ Amazing service... ”

Aug 30,2018
Minithumbup
By: 'Georgia'
Aug 30,2018
0 people found
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Abby was always there to help whenever we needed her and made moving into our first home together as easy and stress free as possible. Thank you!...
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Good
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“ 5 Star Service Very Good... ”

Jun 27,2018
Minithumbup
By: 'Kevin'
Jun 27,2018
0 people found
this helpful
Stuart was a godsend.My flat was marketed very well and sold very quickly.I felt Stuart was always going the extra mile.There were a couple of hold ups with the sale and Stuart did so much work communicating with everybody. Without him I ...
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The Fees were very competitive and the service was worth every penny.
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“ Highly recommend Grants... ”

Jun 21,2018
Minithumbup
By: 'Annie'
Jun 21,2018
1 people found
this helpful
Stuart was absolutely fantastic, what a refreshing service. I dealt with a number of agents before going with Stuart at Grants. Suddenly I found the process of remarkably less stressful owing to his approachable and friendly manner. He was honest, supportive and patient. Stuart really ...
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Comment on agent fees
Good, as expected and in line with the market.
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“ Competitive personal service... ”

Jun 14,2018
Minithumbup
By: 'Graham Steadman'
Jun 14,2018
1 people found
this helpful
I can wholeheartedly recommend Grants to sell your home. I started looking at the plethora of online agencies, and they were very pushy on the phone, trying to get me to commit to them immediately. I decided to visit Grants in Woking and was very ...
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Comment on agent fees
Fees were very competitive. I chose to pay in advance.
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“ Brilliant and professional service... ”

Jun 06,2018
Minithumbup
By: 'Salim'
Jun 06,2018
2 people found
this helpful
Grant's are great. It's a stressful process buying and selling a property, but they were open, attentive, responsive and not afraid to offer their advice or opinion when required. It made the whole process completely stress free which is remarkable. Particular shout out ...
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Comment on agent fees
Very good and competitive.
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“ Goes the extra mile... ”

May 23,2018
Minithumbup
By: 'KatB'
May 23,2018
0 people found
this helpful
As a tenant I am so grateful to have Stef managing the property. I cannot rate her highly enough. Not only is she unbelievably professional, friendly and deals with issues in a super fast time, she really understands and supports you. All issues are followed ...
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“ Best letting agents to date... ”

May 21,2018
Minithumbup
By: 'Jason H'
May 21,2018
0 people found
this helpful
Stef and Casey have been absolutely amazing before and since we moved in. Whilst we were looking for a place they were one of the few agents where you didn't feel like you were talking to a sales person trying to get you into ...
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Comment on agent fees
Good. Not overly expensive compared to where we moved from and the service we got made it feel like we got our moneys worth, rather than paying a high amount just for a letter to be sent to you!
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“ Fantastic... ”

May 21,2018
Minithumbup
By: 'Emma'
May 21,2018
0 people found
this helpful
My experience with Grants and in particular Emma has been first class. She has been helpful and professional providing the best service I have received from a Letting Agent to date. I would not hesitate to recommend Emma to any body looking to rent n ...
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Comment on agent fees
There was a one off fee which was fair and representative of the reference checks and service I received.
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“ Attentive, and genuinely cared about our move.... ”

May 17,2018
Minithumbup
By: 'Liam'
May 17,2018
0 people found
this helpful
We just exchanged contracts at the end of what has been roughly 3 and half months dealing with grants and particularly with Stuart, and the whole time we have been kept updated in a friendly and helpful manner, to the point that even bumping into Stuart ...
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“ Very helpful... ”

May 04,2018
Minithumbup
By: 'Hasan'
May 04,2018
0 people found
this helpful
Emma was very helpful & professional , Weybridge grants is the right place if u r looking for a rent house or flat ! Thanks Emma 😊...
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Good
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“ Easy to deal with... ”

May 04,2018
Minithumbup
By: 'Terrie'
May 04,2018
0 people found
this helpful
Casey has been very helpful, kept in touch all the way through the let, nothing seems too much trouble a very efficient and approachable person. Made the let go very smoothly. This was a short let, very different for me an I hope it works ...
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Average
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“ Professional, Smooth and a Pleasure to Deal With!... ”

May 03,2018
Minithumbup
By: 'AM'
May 03,2018
0 people found
this helpful
Emma and Sarah at Grants have been an absolute pleasure to deal with from start to Finish. I had encountered a couple of issues with my previous Letting Agent which made me weary of future rentals however a brief chat with Grants ended up in ...
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“ A Real Bonafide Hard Graft Agent... ”

Apr 23,2018
Minithumbup
By: 'Mr Schonning'
Apr 23,2018
0 people found
this helpful
Coming from an estate agency background myself i am only too aware of the trials and tribulations of selling and the high fall through rate. Neal stuck with us through some very hard emotional and stressful times. We had several fall throughs from the buyers ...
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Comment on agent fees
GOOD
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“ Efficient, professional, and friendly service... ”

Apr 14,2018
Minithumbup
By: 'DG'
Apr 14,2018
0 people found
this helpful
We have just sold a property using Grants . They were very straightforward and friendly to deal with, extremely helpful with any queries, and were always efficient in keeping us in the loop regarding viewings . In summary, a good company to do business with....
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“ Great service... ”

Apr 04,2018
Minithumbup
By: 'Chet'
Apr 04,2018
0 people found
this helpful
Casey has handled our tenant search excellently and we are v happy to have found a great couple to move in....
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“ Poor experience... ”

Apr 02,2018
Minithumbdown
By: 'anon'
Apr 02,2018
0 people found
this helpful
Our experience was poor. As prospective tenants we were lied to about the property (although we didn't realise this until later), were repeatedly treated as though we were an inconvenience, and were even given the wrong account details for the payment of our rent (...
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Comment on agent fees
I have no idea why were charged fees. In the end we were forced to do much of the agent's work ourselves and correct their mistakes for them. I therefore consider the fact that we were charged anything all to be extremely unfair.
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By: Sarah King
Apr 03, 2018
View all comments (1)
Dear Anon, please can you contact me on 01932 841020 or sking@grantshomes.co.uk to discuss the above including the fees you have paid. Your review is listed as anonymous and I would like to understand exactly what you have experienced and resolve any issues for you. ...

“ Prompt responses and service with a smile... ”

Mar 24,2018
Minithumbup
By: 'Leo'
Mar 24,2018
0 people found
this helpful
I dealt with Emma when viewing the property and she was very approachable and helpful throughout the process. She even brokered an arrangement to get a bed into the property to help me out, which was very thoughtful. Upon becoming a tenant, Stef has looked ...
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Comment on agent fees
The fees seemed a touch on the high side.
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“ Long process, but felt Stuart had our best interests at heart... ”

Mar 23,2018
Minithumbup
By: 'Elated owners of a new property'
Mar 23,2018
0 people found
this helpful
Our purchase was by no means smooth, but Stuart was always available and kept us up to date as best he could. It was refreshing to have open and honest conversations with your Estate Agent and feel he had our best interests at heart, with ...
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N/A
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“ Professional, helpful and reliable... ”

Mar 21,2018
Minithumbup
By: 'James and Sophie'
Mar 21,2018
0 people found
this helpful
Jane is very helpful, if something is broken, damaged she will arrange for it to get repaired straight away. She keeps us informed at every stage when the contractors have been advised of the situation to the landlord agreeing the quotes. Always willing to help. ...
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Comment on agent fees
Good, if there's every a problem they will get it repaired worth the fee.
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“ Lettings Manager... ”

Mar 21,2018
Minithumbup
By: 'Liz Taylor'
Mar 21,2018
0 people found
this helpful
Steph continues to maintain the really high professional standard through swift resolution and always with a smile. My last review said it all, it hasn't changed, still the best!...
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n/a
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“ Excellent service so far... ”

Mar 20,2018
Minithumbup
By: 'Mara'
Mar 20,2018
0 people found
this helpful
My experience in renting my property through Grants is a positive one. Emma Harris worked hard to find the right tenants for my property. I am pleased....
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Good
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“ 5 Stars Property Manager... ”

Mar 20,2018
Minithumbup
By: 'Umesh'
Mar 20,2018
0 people found
this helpful
Stephanie gets 5 stars for doing her job of property management brilliantly well. She has a great attitude towards her customers and her responsibilities. She is very attentive to any issues, is a good listener and provides solutions that really work. I am running out of ...
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“ Very Professional... ”

Mar 19,2018
Minithumbup
By: 'Norma'
Mar 19,2018
0 people found
this helpful
We have used Grants for several years for Renting out our properties. They have a very professional approach always keep us informed and finds another tenant before the previous tenant moves out We always have a excellent service from all the staff in Lettings...
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Average
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“ Excellent Service... ”

Mar 19,2018
Minithumbup
By: 'A. Lamari'
Mar 19,2018
0 people found
this helpful
Having used Grants Independent for several years I would happily recommend their services to landlords. They have let all 8 of our properties on a continuing basis and always found suitable tenants. The staff at the office are friendly and helpful, in particular Emma who I ...
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Good
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“ Very helpful lady... ”

Mar 19,2018
Minithumbup
By: 'Fantastic service.'
Mar 19,2018
0 people found
this helpful
Very helpful.. and polite nothing was too much trouble all my questions answered and transactions went well.. had 2 viewings as wanted to show my other half. Emma said i would love it and she was right... big thanks to Emma.....
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Good
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Mar 16,2018
Minithumbup
By: 'Kasra'
Mar 16,2018
0 people found
this helpful
Thanks very much to all Grants Woking branch staff. I have been working with them for 2 years and very happy with the professional and efficient way they work. And especial thanks to Jane Dennis for all her good works. Kasra...
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Comment on agent fees
very happy
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“ Recent Letting... ”

Mar 16,2018
Minithumbup
By: 'Happy renter'
Mar 16,2018
0 people found
this helpful
Casey was very helpful and extremely polite. He was also very happy to arranging viewings to suit us including the end of a day and at weekends. We really could not find fault in the service...
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N/A
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Mar 15,2018
Minithumbup
By: 'Martyn'
Mar 15,2018
0 people found
this helpful
Casey was helpful and efficient in introducing my new tenants, Grants always seem to be able to let my property very quickly....
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Feb 21,2018
Minithumbup
By: 'Steve'
Feb 21,2018
0 people found
this helpful
Had a very smooth buying experience with Grants. Neal and his colleagues met all the basic requirements i.e. all stood by their appointments (put up with my repeat visits), answered email promptly and always answered the phone. The negotiating phase was not arduos, and ...
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Comment on agent fees
I was a buyer, so don't have a view on fees.
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Feb 21,2018
Minithumbup
By: 'Greig'
Feb 21,2018
0 people found
this helpful
I have been using Grants to manage my property while overseas for the past 12 years. Their service has been excellent in managing the property and Grants have kept me well informed on the status of the property. Over the past few months, the property has ...
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Comment on agent fees
Good value
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
117 4 150 3 156 0 86 1 18 0

Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15

Weybridge, KT13

Woking, GU21


Addlestone
155 Station Road, Addlestone KT15 2AT
(127)
Weybridge
60 Church Street, Weybridge KT13 8DL
(292)
Woking
67 Commercial Way, Woking GU21 6HN
(110)


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