• Gareth Styles
    Gareth Styles
  • Neal Aldridge
    Neal Aldridge
  • Stuart Beauchamp
    Stuart Beauchamp
  • Emma Harris
    Emma Harris
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    Michael Smart
  • Michelle Trimming
    Michelle Trimming
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    Stephanie Hazley
  • Jane Dennis
    Jane Dennis
  • Jessica Taylor
    Jessica Taylor
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    Gareth Styles
  • Abby Taylor
    Abby Taylor
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    Casey Gerhartz
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Grants Independent Estate Agents

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Properties for Sale
Properties to Rent

“ A Real Bonafide Hard Graft Agent... ”

Apr 23,2018
Minithumbup
Neal Aldridge
By: 'Mr Schonning'
Apr 23,2018
0 people found
this helpful
Coming from an estate agency background myself i am only too aware of the trials and tribulations of selling and the high fall through rate. Neal stuck with us through some very hard emotional and stressful times. We had several fall throughs from the buyers ...
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Comment on agent fees
GOOD
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“ Efficient, professional, and friendly service... ”

Apr 14,2018
Minithumbup
Neal Aldridge
By: 'DG'
Apr 14,2018
0 people found
this helpful
We have just sold a property using Grants . They were very straightforward and friendly to deal with, extremely helpful with any queries, and were always efficient in keeping us in the loop regarding viewings . In summary, a good company to do business with....
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“ Great service... ”

Apr 04,2018
Minithumbup
Casey Gerhartz
By: 'Chet'
Apr 04,2018
0 people found
this helpful
Casey has handled our tenant search excellently and we are v happy to have found a great couple to move in....
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“ Poor experience... ”

Apr 02,2018
Minithumbdown
By: 'anon'
Apr 02,2018
0 people found
this helpful
Our experience was poor. As prospective tenants we were lied to about the property (although we didn't realise this until later), were repeatedly treated as though we were an inconvenience, and were even given the wrong account details for the payment of our rent (...
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Comment on agent fees
I have no idea why were charged fees. In the end we were forced to do much of the agent's work ourselves and correct their mistakes for them. I therefore consider the fact that we were charged anything all to be extremely unfair.
Was this helpful? Yes
By: Sarah King
Apr 03, 2018
View all comments (1)
Dear Anon, please can you contact me on 01932 841020 or sking@grantshomes.co.uk to discuss the above including the fees you have paid. Your review is listed as anonymous and I would like to understand exactly what you have experienced and resolve any issues for you. ...

“ Prompt responses and service with a smile... ”

Mar 24,2018
Minithumbup
Emma Harris
Stephanie Hazley
By: 'Leo'
Mar 24,2018
0 people found
this helpful
I dealt with Emma when viewing the property and she was very approachable and helpful throughout the process. She even brokered an arrangement to get a bed into the property to help me out, which was very thoughtful. Upon becoming a tenant, Stef has looked ...
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Comment on agent fees
The fees seemed a touch on the high side.
Was this helpful? Yes

“ Long process, but felt Stuart had our best interests at heart... ”

Mar 23,2018
Minithumbup
Stuart Beauchamp
By: 'Elated owners of a new property'
Mar 23,2018
0 people found
this helpful
Our purchase was by no means smooth, but Stuart was always available and kept us up to date as best he could. It was refreshing to have open and honest conversations with your Estate Agent and feel he had our best interests at heart, with ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Professional, helpful and reliable... ”

Mar 21,2018
Minithumbup
Jane Dennis
By: 'James and Sophie'
Mar 21,2018
0 people found
this helpful
Jane is very helpful, if something is broken, damaged she will arrange for it to get repaired straight away. She keeps us informed at every stage when the contractors have been advised of the situation to the landlord agreeing the quotes. Always willing to help. ...
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Comment on agent fees
Good, if there's every a problem they will get it repaired worth the fee.
Was this helpful? Yes

“ Lettings Manager... ”

Mar 21,2018
Minithumbup
Stephanie Hazley
By: 'Liz Taylor'
Mar 21,2018
0 people found
this helpful
Steph continues to maintain the really high professional standard through swift resolution and always with a smile. My last review said it all, it hasn't changed, still the best!...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Excellent service so far... ”

Mar 20,2018
Minithumbup
Emma Harris
By: 'Mara'
Mar 20,2018
0 people found
this helpful
My experience in renting my property through Grants is a positive one. Emma Harris worked hard to find the right tenants for my property. I am pleased....
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Comment on agent fees
Good
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“ 5 Stars Property Manager... ”

Mar 20,2018
Minithumbup
By: 'Umesh'
Mar 20,2018
0 people found
this helpful
Stephanie gets 5 stars for doing her job of property management brilliantly well. She has a great attitude towards her customers and her responsibilities. She is very attentive to any issues, is a good listener and provides solutions that really work. I am running out of ...
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“ Very Professional... ”

Mar 19,2018
Minithumbup
Emma Harris
By: 'Norma'
Mar 19,2018
0 people found
this helpful
We have used Grants for several years for Renting out our properties. They have a very professional approach always keep us informed and finds another tenant before the previous tenant moves out We always have a excellent service from all the staff in Lettings...
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Comment on agent fees
Average
Was this helpful? Yes

“ Excellent Service... ”

Mar 19,2018
Minithumbup
Emma Harris
By: 'A. Lamari'
Mar 19,2018
0 people found
this helpful
Having used Grants Independent for several years I would happily recommend their services to landlords. They have let all 8 of our properties on a continuing basis and always found suitable tenants. The staff at the office are friendly and helpful, in particular Emma who I ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Very helpful lady... ”

Mar 19,2018
Minithumbup
Neal Aldridge
By: 'Fantastic service.'
Mar 19,2018
0 people found
this helpful
Very helpful.. and polite nothing was too much trouble all my questions answered and transactions went well.. had 2 viewings as wanted to show my other half. Emma said i would love it and she was right... big thanks to Emma.....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 16,2018
Minithumbup
Jane Dennis
Abby Taylor
By: 'Kasra'
Mar 16,2018
0 people found
this helpful
Thanks very much to all Grants Woking branch staff. I have been working with them for 2 years and very happy with the professional and efficient way they work. And especial thanks to Jane Dennis for all her good works. Kasra...
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Comment on agent fees
very happy
Was this helpful? Yes

“ Recent Letting... ”

Mar 16,2018
Minithumbup
Casey Gerhartz
By: 'Happy renter'
Mar 16,2018
0 people found
this helpful
Casey was very helpful and extremely polite. He was also very happy to arranging viewings to suit us including the end of a day and at weekends. We really could not find fault in the service...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 15,2018
Minithumbup
Casey Gerhartz
By: 'Martyn'
Mar 15,2018
0 people found
this helpful
Casey was helpful and efficient in introducing my new tenants, Grants always seem to be able to let my property very quickly....
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Was this helpful? Yes
Feb 21,2018
Minithumbup
Neal Aldridge
By: 'Steve'
Feb 21,2018
0 people found
this helpful
Had a very smooth buying experience with Grants. Neal and his colleagues met all the basic requirements i.e. all stood by their appointments (put up with my repeat visits), answered email promptly and always answered the phone. The negotiating phase was not arduos, and ...
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Comment on agent fees
I was a buyer, so don't have a view on fees.
Was this helpful? Yes
Feb 21,2018
Minithumbup
Stephanie Hazley
By: 'Greig'
Feb 21,2018
0 people found
this helpful
I have been using Grants to manage my property while overseas for the past 12 years. Their service has been excellent in managing the property and Grants have kept me well informed on the status of the property. Over the past few months, the property has ...
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Comment on agent fees
Good value
Was this helpful? Yes
Feb 17,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Alex & Vicky'
Feb 17,2018
0 people found
this helpful
Unbelievably service from Stuart & Jess, kept us updated regularly throughout the process. They both went above and beyond to ensure the sale kept momentum from start to finish. We would both highly recommend....
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Comment on agent fees
Standard for the market today.
Was this helpful? Yes
Jan 29,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Jen Dark'
Jan 29,2018
0 people found
this helpful
Both Stuart and Jess were fantastic. They were always in regular contact throughout the whole buying process. We were given regular, honest updates on the purchase of the property and they were always positive and happy to help....
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Comment on agent fees
As expected
Was this helpful? Yes
Jan 25,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Pete& Ann'
Jan 25,2018
0 people found
this helpful
During a frustrating sale process both Stuart and Jess were always polite, professional a and supportive. We have now exchanged after many delays from solicitors further along the chain which we were guided through even when our frustrations were voiced to either Stuart or Jess. ...
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Comment on agent fees
We feel the fees are reasonable for this process given the support and knowledge supplied
Was this helpful? Yes
Jan 10,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Gemma B'
Jan 10,2018
0 people found
this helpful
Such a refreshing estate agent to deal with. Whenever you call they always have time to talk to you and are usually able to address your queries without "just going to check the file" - they are really on the ball and know ...
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Comment on agent fees
Competitive. They knew I was going to use them pretty much regardless of fee, but they still quoted a very competitive fee which I very much appreciated given that they had basically already got my business anyway.
Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Ian Watson'
Jan 09,2018
0 people found
this helpful
Grants have looked after renting our property in a very efficient and professional way. They have always informed us promptly of any situation and acted exactly as required. Everyone we have dealt with has been friendly, pleasant and trustworthy. Excellent!...
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Comment on agent fees
The fees are perfectly reasonable
Was this helpful? Yes
Jan 09,2018
Minithumbup
Jane Dennis
By: 'Alex'
Jan 09,2018
0 people found
this helpful
Jane provides a responsive and efficient property management service and is very pleasant to deal with. I'd certainly recommend Grants....
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Comment on agent fees
Fees are competitive.
Was this helpful? Yes
Dec 23,2017
Minithumbup
Stephanie Hazley
By: 'Gill and Geoff Finch'
Dec 23,2017
0 people found
this helpful
Stephanie has been property managing our property for the last four months. She has dealt with our concerns professionally and looked to resolve them as soon as they were raised. We feel confident that Stephanie will continue to look after our property as if it ...
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Wendy'
Dec 21,2017
0 people found
this helpful
From day one the service provided by Stuart and Jess was second to none. We were fully supported throughout the process especially when things got stressful, kept us calm and fully informed throughout. We would recommend Grants to anyone....
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Comment on agent fees
Very satisfied with the fees charged
Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'V Scott'
Dec 21,2017
1 people found
this helpful
Stephanie is great. She's the reason we have kept our business with Grants for so long - great communication, and she really goes the extra mile....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'Neil & Eniko'
Dec 21,2017
1 people found
this helpful
As Landlords, we have been with Grants just over 2 years. They are very professional in the letting, property management and accountancy areas. Stephanie Hazley is our property manager and she is very proactive every time something needs to be repaired in the apartment or when ...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'Steve'
Dec 20,2017
1 people found
this helpful
Stef is fantastic. Always incredibly responsive and keeps me updated despite the fact I'm 3,000 miles away! Happy Christmas all Steve...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'eq23'
Dec 20,2017
1 people found
this helpful
Stef took over managing my property recently and has always been very quick to deal with response to emails sent and having had a few teething problems in the property, has dealt with them promptly and professionally....
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Comment on agent fees
Better than I have had before
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
115 4 146 3 152 0 85 1 18 0

Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15

Weybridge, KT13

Woking, GU21


Firm Widgets

My widgets

Addlestone
155 Station Road, Addlestone KT15 2AT
(124)
Weybridge
60 Church Street, Weybridge KT13 8DL
(284)
Woking
67 Commercial Way, Woking GU21 6HN
(109)


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