• Gareth Styles
    Gareth Styles
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    Neal Aldridge
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    Stuart Beauchamp
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    Emma Harris
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    Michael Smart
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    Michelle Trimming
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    Stephanie Hazley
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    Jane Dennis
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    Jessica Taylor
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    Gareth Styles
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    Casey Gerhartz
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Properties for Sale
Properties to Rent

Feb 17,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Alex & Vicky'
Feb 17,2018
0 people found
this helpful
Unbelievably service from Stuart & Jess, kept us updated regularly throughout the process. They both went above and beyond to ensure the sale kept momentum from start to finish. We would both highly recommend....
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Comment on agent fees
Standard for the market today.
Was this helpful? Yes
Jan 29,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Jen Dark'
Jan 29,2018
0 people found
this helpful
Both Stuart and Jess were fantastic. They were always in regular contact throughout the whole buying process. We were given regular, honest updates on the purchase of the property and they were always positive and happy to help....
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Comment on agent fees
As expected
Was this helpful? Yes
Jan 25,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Pete& Ann'
Jan 25,2018
0 people found
this helpful
During a frustrating sale process both Stuart and Jess were always polite, professional a and supportive. We have now exchanged after many delays from solicitors further along the chain which we were guided through even when our frustrations were voiced to either Stuart or Jess. In Stuart's words they soak up all the hassle when things look uncertain....
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Comment on agent fees
We feel the fees are reasonable for this process given the support and knowledge supplied
Was this helpful? Yes
Jan 10,2018
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Gemma B'
Jan 10,2018
0 people found
this helpful
Such a refreshing estate agent to deal with. Whenever you call they always have time to talk to you and are usually able to address your queries without "just going to check the file" - they are really on the ball and know their caseload inside out. Would not hesitate to use them again....
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Comment on agent fees
Competitive. They knew I was going to use them pretty much regardless of fee, but they still quoted a very competitive fee which I very much appreciated given that they had basically already got my business anyway.
Was this helpful? Yes
Jan 09,2018
Minithumbup
By: 'Ian Watson'
Jan 09,2018
0 people found
this helpful
Grants have looked after renting our property in a very efficient and professional way. They have always informed us promptly of any situation and acted exactly as required. Everyone we have dealt with has been friendly, pleasant and trustworthy. Excellent!...
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Comment on agent fees
The fees are perfectly reasonable
Was this helpful? Yes
Jan 09,2018
Minithumbup
Jane Dennis
By: 'Alex'
Jan 09,2018
0 people found
this helpful
Jane provides a responsive and efficient property management service and is very pleasant to deal with. I'd certainly recommend Grants....
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Comment on agent fees
Fees are competitive.
Was this helpful? Yes
Dec 23,2017
Minithumbup
Stephanie Hazley
By: 'Gill and Geoff Finch'
Dec 23,2017
0 people found
this helpful
Stephanie has been property managing our property for the last four months. She has dealt with our concerns professionally and looked to resolve them as soon as they were raised. We feel confident that Stephanie will continue to look after our property as if it were her own....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Wendy'
Dec 21,2017
0 people found
this helpful
From day one the service provided by Stuart and Jess was second to none. We were fully supported throughout the process especially when things got stressful, kept us calm and fully informed throughout. We would recommend Grants to anyone....
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Comment on agent fees
Very satisfied with the fees charged
Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'V Scott'
Dec 21,2017
1 people found
this helpful
Stephanie is great. She's the reason we have kept our business with Grants for so long - great communication, and she really goes the extra mile....
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Stephanie Hazley
By: 'Neil & Eniko'
Dec 21,2017
1 people found
this helpful
As Landlords, we have been with Grants just over 2 years. They are very professional in the letting, property management and accountancy areas. Stephanie Hazley is our property manager and she is very proactive every time something needs to be repaired in the apartment or when certification is required to comply with legislation. She carries out regular visits in the property and notifies us of any issues immediately. She has built a good relationship with our tenant, which is a key element...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'Steve'
Dec 20,2017
1 people found
this helpful
Stef is fantastic. Always incredibly responsive and keeps me updated despite the fact I'm 3,000 miles away! Happy Christmas all Steve...
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Was this helpful? Yes
Dec 20,2017
Minithumbup
Stephanie Hazley
By: 'eq23'
Dec 20,2017
1 people found
this helpful
Stef took over managing my property recently and has always been very quick to deal with response to emails sent and having had a few teething problems in the property, has dealt with them promptly and professionally....
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Comment on agent fees
Better than I have had before
Was this helpful? Yes
Dec 19,2017
Minithumbup
Stephanie Hazley
By: 'Alan Palmer'
Dec 19,2017
1 people found
this helpful
Stef is affable and highly efficient always immediately on the case sorting the few minor issues I have had when moving into a flat....
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Comment on agent fees
Letting fee and rental cost are reasonable
Was this helpful? Yes
Dec 19,2017
Minithumbup
Jane Dennis
By: 'Peter'
Dec 19,2017
0 people found
this helpful
Jane, is always approachable and is easy and very pleasant to deal with. All problems are dealt efficiently and resolved smoothly....
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Was this helpful? Yes
Dec 19,2017
Minithumbup
Stephanie Hazley
By: 'Couple'
Dec 19,2017
0 people found
this helpful
Stef has been looking after us for 2 years now and across 2 properties. We can only commend her on her thoroughness and helpfulness, both to us as tenants and to our landlord....
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Comment on agent fees
Fees a little higher than most other agents, but can be seen in service offered with 6 monthly property inspections.
Was this helpful? Yes
Dec 19,2017
Minithumbup
Casey Gerhartz
By: 'GSM'
Dec 19,2017
0 people found
this helpful
Casey has been professional, helpful, honest, and kept in regular contact by phone and email throughout the process of finding tenants for our flat....
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Comment on agent fees
Seem to compare favourably with other agents in the area
Was this helpful? Yes
Dec 18,2017
Minithumbup
Stephanie Hazley
By: 'Robyn'
Dec 18,2017
0 people found
this helpful
Steph is always helpful and nothing is too much trouble. Always understanding and easy to get hold of when their is an issue. Brilliant service as a tenant....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Claire'
Dec 15,2017
0 people found
this helpful
I can relax knowing Stephanie will competently deal with anything related to my property. She is considerate to both the landlords and the tenants needs and is always prompt to communicate. I have used Grants for over ten years and I am very happy to have Stephanie managing my property....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Jane Dennis
By: 'MrsLMK'
Dec 15,2017
0 people found
this helpful
I have been with Grants Letting, for over 3 years. I have always received very good service, any issues resolved swiftly & always communicated to me. Jane is great to deal with, friendly & organised....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 15,2017
Minithumbup
Emma Harris
By: 'Alison'
Dec 15,2017
0 people found
this helpful
Very professional and quick to respond to queries, Both Emma and Steph are friendly, approachable and eager to help. Paperwork on my rental property was processed quickly and efficiently....
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Comment on agent fees
The agent's fee of £400 to tenants is not acceptable. It's been debated in the House of Commons, and agreed to be unreasonable and unfair. Many other agencies are now waiving this fee, as I understand it will be illegal to insist on it in the future.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Brian Ingham'
Dec 15,2017
0 people found
this helpful
On the ball all of the time......Stef responds and actions matters quickly and efficiently.....no issue is to minor.....understands the issue and gets the right person on the scene.....in no time at all......
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Comment on agent fees
Fees are good market rates
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Samantha'
Dec 14,2017
0 people found
this helpful
Steph has been extremely helpful and on the ball from the beginning. She has always replied to my (many) emails promptly and sorted out any problems we have had quickly. I would not hesitate to recommend Grants and especially Steph to anyone who is looking to rent property. Samantha & Matthew...
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Umesh'
Dec 14,2017
0 people found
this helpful
Stephanie is brilliant in her job of property management. She is very attentive to any issues, is a good listener and provides solutions that solves the issue. She has a great attitude towards her job and offers customer service that is second to none....
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Liz Taylor'
Dec 14,2017
0 people found
this helpful
Steph is that very unique face of an absolute professional and practical human being. She fully understands the frustration of the tenant with property issues and always aims to reach speedy, practical, cost effective solutions within the parameters of peoples lives. Those of us who commute have very little flexibility in being present when trades people need access but Steph always manages to make things work with little inconvenience to the tenant. I have rented properties across the UK and go...
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Alastair Hall'
Dec 14,2017
0 people found
this helpful
We use Grants Lettings for property management and finding new tenants when necessary. Stephanie is very efficient and does not have a problem, if we want to order something rather than using their own supplier. Emma is a good judge of the suitability of prospective new tenants. We have had one tenant since 2010 so obviously they are doing something right!...
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Comment on agent fees
All in all the fee we pay for full management is reasonable.
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Chet'
Dec 14,2017
0 people found
this helpful
Steff has been brilliant all year for us. We have 3 flats rented and she manages them perfectly. Thanks Chet...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Stephanie Hazley
By: 'Ruth'
Nov 08,2017
0 people found
this helpful
Steph is great and very personable, she is very quick to respond and resolves any problems or queries very efficiently. Steph is very experienced and it is always a pleasure to deal with her....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
Jessica Taylor
By: 'Harvey'
Oct 11,2017
0 people found
this helpful
Stuart and Jess were very efficient and helpful and never seemed to mind answering all our queries. Our property was valued and quickly put on the internet and they produced a very attractive leaflet, We thought that our house would sell fairly fast but we weren't expecting a positive result within a week ! Well done team. Regards Maureen...
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Comment on agent fees
I was told beforehand what their charges would be, so I was expecting the final billing but it is a lot of money to be taken off the selling price !
Was this helpful? Yes
Sep 22,2017
Minithumbup
Jane Dennis
By: 'Theone Miller'
Sep 22,2017
0 people found
this helpful
Jane communicates in an extremely prompt and professional manner. She deals with all my queries in a timely, friendly way and I feel my property is well looked after....
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Comment on agent fees
This agents'fees are very competitive and represent excellent value for money
Was this helpful? Yes
Sep 21,2017
Minithumbup
Jane Dennis
By: 'SanchoPanza'
Sep 21,2017
0 people found
this helpful
We have found the team at Grants to be professional, responsive and courteous in all their communications with us as Landlords and in our view with our tenants. Grants provide a good, experienced perspective of the management of issues as they arise and the appropriate action or response to address it....
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Comment on agent fees
The fees for the Agency are very good.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
108 4 141 2 150 0 83 1 17 0

Job vacancies

Please see a list of jobs available

Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15 2AT

Weybridge, KT13 8DL

Woking, GU21 6HN

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