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No description available.
Mar 16,2017
Minithumbdown
By:
Mar 16,2017
0 people found
this helpful
Sophie was great to deal with throughout the process & always happy to help and advise. She was also quick to respond to any queries I had. Thoroughly recommended....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
By:
Mar 14,2017
0 people found
this helpful
I cannot compliment Stephanie enough! She has been so helpful and efficient on every occasion. Email or telephone call she has responded so quickly and got everything sorted in such a professional and helpful way. Nothing is too much trouble for her. I would highly recommend....
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Mar 09,2017
Minithumbup
By:
Mar 09,2017
0 people found
this helpful
Hi we found both Natalie and Megan very helpful in our search for a rental property and they were always very prompt in answering our enquiries. We would have liked a introduction of the flat when we moved in in terms of showing us how everything worked. We moved from Wales and we haf only had a quick look, when we decided to rent it a couple of months before. We did not know the electricity was a token system and was just handed a stick with the keys when we arrived with no explanation and subs...
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Comment on agent fees
OK .... the going rate
Was this helpful? Yes
Mar 08,2017
Minithumbup
By:
Mar 08,2017
0 people found
this helpful
Natalie has found tenants for 2 flats for me in Woking. They are always pro active in marketing properties combined with a professional, honest approach in all aspects of letting. Would definitely recommend ....
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
Mar 06,2017
Minithumbup
By:
Mar 06,2017
0 people found
this helpful
Sunt foarte multumit de grants independent membrii companiei mau ajutat si mau sustinut inca de la inceput cand mam mutat in noua casa si le multumesc din suflet Translation by Google Translate: Grants are very pleased with the company's independent helped and supported from the beginning when the mother moved into their new home and thank you so much...
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Mar 03,2017
Minithumbup
By:
Mar 03,2017
0 people found
this helpful
From outset polite and efficient staff who catered for viewing preferences. Very good service prior to moving in with negotiations and correspondence. Slower once fees paid I had a provisional date but limited contact between fee paying and tenancy signing (particularly as not sure what was happening) Once in property issues initially raised, polite and helpful when talking to staff but as property not managed by letting agent they have done some contact to landlord as mine not effective. Disapp...
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Comment on agent fees
Reasonable over all fees ate expensive regardless of who you use.
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
Stephanie is brilliant, she always informed me on the update regarding few issues we've had at our rented property, even though she didn't have straight answer, she would get in touch promptly inform me she is on the ball. She resolved our issues very quickly and we are very pleased with the outcome. We'd definitely recommend her services. Many thanks, Stephanie for your efficiency....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
In the short time that we have been with Grant's, Stephanie has been great to deal with. She responds to any issues promptly and see them through to the end in a timely fashion....
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Comment on agent fees
As we have relocated from Australia we find agents fees in general very high and should really be incorporated as part of the monthly management fee to the landlord. However, we find Grant's fees to be inline with other agents.
Was this helpful? Yes
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
Stephanie is always very hands on! Highly professional, understanding and caring. Always easy to get hold of and great communication....
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Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Sophie understood our needs from the start, and found us a wonderful family home. Sophie works very efficiently and fast on getting the job done, she has great communication skills in keeping you up to date throughout the process, which can be a very stressful time. Sophie totally understands the tennents emotions and just what it means to them as well as the landlords. Sophie is a great credit to Grants Independent Estate Agents....
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Comment on agent fees
Fees can always be high in the rental market. But I wouldn't say they were any higher than some other estate agents....
Was this helpful? Yes
Feb 15,2017
Minithumbup
By:
Feb 15,2017
1 people found
this helpful
Sophie has been brilliant throughout the entire process of re-letting our property. She has been positive, pro-active and efficient and everything has gone smoothly - Thank You!! K.Evans...
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Comment on agent fees
Sophie works incredibly hard and I have had several conversations after hours to finalise matters. She's worth every penny!
Was this helpful? Yes
Feb 10,2017
Minithumbup
By:
Feb 10,2017
1 people found
this helpful
Emma understood my needs and found me the perfect property for my family. She also made our move a lot less stressful, and everything went smoothly. Thank you Emma! Stephanie is very professional in dealing with the management of the property, very reliable and helpful, and will go that extra mile to help us when we need it. Thank you Stephanie!...
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Feb 07,2017
Minithumbup
By:
Feb 07,2017
0 people found
this helpful
Kevin assisted me and my partner with buying a property in Woking, we found him extremely helpful and he was always replying to emails and returning our phone calls. This was the best experience I have ever had dealining with an agent. I would definitely recommend Kevin to anyone on their sale or purchase. Thank you very much for all your help Kevin....
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Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Once again Stephanie has surpassed herself in making sure myself (Landlord) and my tenants are well looked after. I really cannot speak more highly about how Stephanie's professional approach and going above and beyond puts me totally at ease! So another BIG thank you to Stephanie and Grants for being the best letting agents I've worked with in the past 10 Years!...
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Comment on agent fees
Fair
Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I found Sophie helpful, polite and professional in manner. Sophie was quick to respond to any queries and advised me accordingly. The process seemed to run smoothly with her leading....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Jane and Stephanie have been outstanding as well as understanding. Our time with Grants has made our tenancy a positive and great experience. Many thanks Ladies. Cheers F Parry...
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Comment on agent fees
Standard market rates!
Was this helpful? Yes
Feb 01,2017
Minithumbup
By:
Feb 01,2017
0 people found
this helpful
My property let within a couple of days of my asking Grants to market it for me. Sophie handled all the negotiations in a bright and friendly manner, all paperwork was completed quickly and smoothly - and I look forward to using Grants again for my next tenants....
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Comment on agent fees
Acceptable.
Was this helpful? Yes
Jan 30,2017
Minithumbup
By:
Jan 30,2017
0 people found
this helpful
I'm very pleased with the level of service stephanie is providing to me, she's very responsive and reliable....
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Comment on agent fees
good
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
Megan provided a very good service. She was always on time for viewings and followed up promptly to give feedback from prospective tenants....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
After a disappointing episode with another estate agent, Stuart at Grants was proactive and sold our property within a week. If you want an estate agent that is experienced and serious about selling your property then Stuart should be your first choice!...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Jan 20,2017
Minithumbdown
By:
Jan 20,2017
0 people found
this helpful
Sophie did a great job letting my flat and found me a lovely tenant. I've been using Grant's for over 10 years and never had any complaints. Very good estate agency....
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Jan 18,2017
Minithumbup
By:
Jan 18,2017
0 people found
this helpful
Stuart was nothing but helpful, polite and considerate with our case. He was extremely pro-active with the many curve balls thrown our way from our very difficult buyers and made the process as efficient as possible....
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Comment on agent fees
Standard Industry Fee's. No surprise fee's at the end - 1% on sale of Purchase.
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
We sold our property through Grant's after having issues with another agent in the area. Kevin was friendly, approachable and communicative throughout the process. Not only did he proactively provide information whenever needed but also did so in a manner that meant the stress of the process was significantly reduced. Highly recommend....
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Dec 24,2016
Minithumbup
By:
Dec 24,2016
0 people found
this helpful
What a refreshing experience from start to finish. I dreaded searching for a new home but Sophie was just wonderful from start to finish. Communication was excellent, Sophie always answered any questions instantly and helped the whole process go through quickly and easily. Very very happy indeed. Thank you for all your help xx...
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Dec 19,2016
Minithumbup
By:
Dec 19,2016
1 people found
this helpful
I've been working with Stephanie for a year or so now and have been delighted with her service - responsive, proactive and professional. In particular she is always extremely efficient and communicating issues with me (important seeing as I live overseas), in suggesting a course of action when issues arise with my property and then following through on those especially when 3rd party tradesmen need engaging...
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From the initial phone conversation, through to being ready to move into a rented property, Sophie's customer service was second to none. She took the time to listen to my needs and found me the perfect place. I am so grateful to Sophie for this and her swift responses to emails, making a 70-mile relocation much smoother than I expected....
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Comment on agent fees
I cannot say as I don't know what the going rate is.
Was this helpful? Yes
Dec 09,2016
Minithumbup
By:
Dec 09,2016
0 people found
this helpful
Jane is friendly and easy to deal with . Am pleased with her prompt response to  requests as she has a network of tradesmen who provide  excellent service at competitive prices. All in all Jane's professional services  have earned my satisfaction....
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Comment on agent fees
Agent''s fees are on the high side
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
Stephanie Hazley delivered high quality service to us, she is very professional, dedicated and very kind person. I always got an answer timely to all my requirements. I highly recommend her....
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Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We bought a house through Grants. Kevin was helping out with the process. He was very friendly and easy to reach him anytime throughout the process. He helped us reaching out the sellers and solved issues swiftly for the smooth transfer.I would highly recommend Grants and Kevin....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
this helpful
Grants as an agent have been fine but the property we rented has severe damp. As soon as it was raised the agency sent a company round to fit air vents but it did not solve the problem. Ruined clothes including expensive leather boots, ugg boots, a designer coat, hand bags and several items of clothing, and a completely ruined bed (mould in the divan drawers) and not a single penny in compensation. We paid a huge amount in fees plus rent to live there and not a single penny agreed to compensate ...
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Comment on agent fees
grants have been good, but they should not be renting that property out until the damp problems are solved
Was this helpful? Yes
By: Michael Smart
Dec 07, 2016
View all comments (1)
Thank you for your review and making us aware of your concerns. All properties rented by Grants Lettings are owned by private landlords. This means that the obligation of maintenance falls in the hands of the individual landlord, however our property management team will always try to assist and ensure maintenance issues are resolved as quickly as possible. They are contactable on 01932 841020. ...



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Job vacancies

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Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15 2BA

Weybridge, KT13 8DL

Woking, GU21 6hn

Firm rankings



Office 1
175 Station Road, Addlestone KT15 2BA
(106)
Weybridge
60 Church Street, Weybridge KT13 8DL
(229)
Woking
67 Commercial Way, Woking GU21 6hn
(91)

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