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No description available.
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
0 people found
this helpful
Grants as an agent have been fine but the property we rented has severe damp. As soon as it was raised the agency sent a company round to fit air vents but it did not solve the problem. Ruined clothes including expensive leather boots, ugg boots, a designer coat, hand bags and several items of clothing, and a completely ruined bed (mould in the divan drawers) and not a single penny in compensation. We paid a huge amount in fees plus rent to live there and not a single penny agreed to compensate ...
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Comment on agent fees
grants have been good, but they should not be renting that property out until the damp problems are solved
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Very helpful staff. Got us out of a sticky situation (a Seymours property that was withdrawn 4 days before we were supposed to move in). All paperwork was dealt with promptly....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Sophie was extremely friendly and welcoming. She works at super speed and when she says she will get something done, she does!! Communicates all information to you easily. Thoroughly happy with the service I have received from Sophie and Grant's....
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Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
I recently purchased a property in Woking and dealt with Kevin Sprangle. I found Keven to be very professional, efficient and at the same time very approachable due to his relaxed and friendly attitude, which is always helpful as buying a house is a stressful ordeal! There were a few complications in the purchase due to a chain and issues found in the survey, but Keven chased up anything that needed chasing and always kept me informed without being prompted by me which I was very impressed wi...
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Stephanie Hazleyat at Grants Weybridge is professional ,very helpful, smiling :-) ,quickly fixes problems Pleasure to work with Steph I can thoroughly recommend :-)...
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Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Our rental process started with Michelle Trimming who was absolutely fantastic with Emma Harris completing the deal through a seamless and exceptional process. Jane Dennis, Property Manager has been excellent in resolving initial move in challenges in the most professional manner with outstanding results. Overall, the team at Grants have been exceptional....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Stef has been super helpful and efficient and has helped me as a landlord immensely. I am very grateful for the help and support Stef and Michelle have given me to let our property. They always answer the phone and are quick to deal with any emails. Thank you!!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
We had a very positive experience working with Grants and Gareth from our initial viewing through to acceptance of our offer, but we also greatly appreciated the support and follow up during the conveyancing process. As we were looking for some time for a house, and dealing with number of agents during our search, we felt there was a significant differentiation in the service offered from Grants over other agents in the area....
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Nov 06,2016
Minithumbup
By:
Nov 06,2016
0 people found
this helpful
Kevin was very approachable and easy to talk to. Immediately got in touch with me when the offer fell through on a house I'd originally seen but was unable to proceed with at the time. I'm really grateful that he did, because by then I was in a position to proceed and everything went very smoothly. Always found Kevin, and the team, positive and would return calls promptly. Would definately recommend....
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Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
We have been tenants in the same propert for nearly 7 years. In all the time we have been here, we have never had such excellent service. Steph has been available, friendly, professional and lovely to work with. We recently had some work needed to the property and she couldn't have been more helpful and reliable....
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Comment on agent fees
We think the fees to renew agreements are way over charged, considering it's a blank piece of paper with no company letter head.
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
From my first telephone interaction with Natalie she was friendly, interested and professional. She spent time to get to know our situation and asked lots of questions. I felt immediately that we would be looked after by her and treated as an individual, not just another tenant. I was also impressed that she knew our property already which showed good market knowledge. Natalie was extremely proactive with planning and helping us to get our house on the market, in fact this happened within ho...
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Comment on agent fees
Fees were very attractive.
Was this helpful? Yes
Nov 02,2016
Minithumbdown
By:
Nov 02,2016
0 people found
this helpful
Sophie found me a great tenant, communicated well with me and the tenant and overall did a great job managing the whole process for me. I highly recommend her and hope she can help me again in the future....
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Before I come to Grants. I visited most of the Agents available in Woking. Just I viewed one apartment and and took the Decision with in 10 min. Megan is given good amount of data to select the property. Thank You for the Service....
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Comment on agent fees
Need some more details about the property on Viewing Time. Fully furnished/Semi furnished is not Sufficient. Need kind of checklist with good information will help alot.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
We needed to have some repairs carried out to our rental property - Stephanie dealt with this in a very quick and efficient manner. She understood our requirements and ensured everything was carried out satisfactorily....
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Comment on agent fees
Very satisfied with fee and level of service provided
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
Natalie and Megan found us two potential tenants for our house in Chobham. They dealt with everything for us as we are based in the US making it difficult for us to communicate at times. The tenants they put forward were professionals with great references. This is the second time with have used Natalie, she keeps us posted at all times and her customer service is great....
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Comment on agent fees
Happy with the fees we pay
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Dealt with Grants for both letting my flat and for its subsequent sale. On both counts Grants have been brilliant to deal with. Stef looked after the last couple of tenants for me. She kept us informed whilst dealing with issues quickly and efficiently. She was always quick to reply to queries and looked after what could have been a challenging tenant brilliantly. Can't fault her work for us, she was great. James then handled the sale of the flat. He was brilliant in all aspects of the sa...
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Comment on agent fees
Negotiated a discount on the fees and felt for the service we received they were more than reasonable.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Grants were absolutely brilliant , very professional , efficient and just the right amount of communication . Either Kevin or Gareth were always very quick to reply if we had any questions and the best thing not too pushy !...
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Comment on agent fees
Good and fair
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Good professional, reliable and efficient service from all concerned at Woking Branch. Would be very happy to use them again....
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Comment on agent fees
competitive fees
Was this helpful? Yes
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Sophie, was extremely polite, and kept me informed and up-to-date with all aspects of my new tenancy from initial telephone discussion to completion, Sophie even adapted without fuss to my own specific communication requirements (notifying me of emails to my private email account), which I considered to be over and above her reasonable duties. Brilliant work....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
A delight to deal with, has kept me informed at all times. She is always cheerful & lovely to talk to. She got my property away & made the whole deal very easy....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Stephanie is a professional and organised lettings agent with excellent communication skills. She is calm and compassionate which makes her dealings with people run smoothly and effectively....
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Was this helpful? Yes
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Since joining I have found steff very professional and prompt dealing with all my tenants and she always makes sure any problems are quickly rectified...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
James has been fantastic throughout our property search and purchase. As first time buyers we needed someone to guide us through the buying process and James was always at the end of the phone with any questions we had, no matter how silly. It has been a pleasure dealing with him and I would highly recommend him and his team at Grants Independent....
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Comment on agent fees
N/a
Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Stephanie Hazley is a very dedicated, efficient, proactive professional. My experience is she always responds quickly and effectively, and I found her always helpful and friendly and pleasure to work with....
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Was this helpful? Yes
Oct 12,2016
Minithumbup
By:
Oct 12,2016
1 people found
this helpful
When selling my property I met with 2 estate agents, I found Kevin Sprangle from Grants very level headed, practical and helpful so I went with them. It was a good choice as they manage the whole process from viewings to completion. The process has taken a while due to various hold ups and Kevin has stayed on the case chasing solicitors and liaising between me and my buyer. Very happy to recommend them to anyone....
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Comment on agent fees
Reasonable fees for the amount of attention given to the process.
Was this helpful? Yes
Oct 11,2016
Minithumbup
By:
Oct 11,2016
0 people found
this helpful
As a Landlord, I have always had v clear communication with Natalie and Megan. They keep me updated with the status of my property on a frequent basis. They are prompt in responding to my requirements....
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Comment on agent fees
Fees are on the higher side.
Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
I would like to say how very much we appreciate the work of both Michelle Trimming and Stephanie Hazley in assuring we had a smooth change over of tenants in the summer. Both Michelle and Stef were very efficient, proactive, communicative and professional. They responded to queries quickly and effectively, and were always helpful and friendly. A real pleasure to work with!...
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Oct 10,2016
Minithumbup
By:
Oct 10,2016
0 people found
this helpful
Mr. Quinn supported us to get our first property. He was very helpful when he was dealing with the process for the first time and a foreign national buyer like us. When we took a while to complete the proof of international funding from my parents in South Korea, he was very patient and gave us some good advice. Luckily, all mandatory requirements were agreed and we were waiting for exciting moment to get a key soon. Also, recently, he was very kind to be with us to visit the flat to take the me...
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Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
0 people found
this helpful
Stephanie has been hugely helpful since taking over the management of our 3 flats a few months back. Over this time the building has undergone some major renovations. Stephanie has had quite a task dealing with the numerous issues that have arisen from these renovations, and has done so very efficiently and effectively. We can thoroughly recommend....
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Oct 05,2016
Minithumbup
By:
Oct 05,2016
0 people found
this helpful
I recently sold a property through Grants and received excellent service throughout the whole process. Both Stuart and Robert are very helpful, knowledgeable, professional and friendly. Would highly recommend them....
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Comment on agent fees
Very competitive fees
Was this helpful? Yes



Review statistics

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Job vacancies

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Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 3:22 PM 03/10/2016 by Stephanie Hazley

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15 2BA

Weybridge, KT13 8DL

Woking, GU21 6hn

Firm rankings



Office 1
175 Station Road, Addlestone KT15 2BA
(104)
Weybridge
60 Church Street, Weybridge KT13 8DL
(210)
Woking
67 Commercial Way, Woking GU21 6hn
(83)

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