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Properties for rent
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Claire'
Dec 15,2017
0 people found
this helpful
I can relax knowing Stephanie will competently deal with anything related to my property. She is considerate to both the landlords and the tenants needs and is always prompt to communicate. I have used Grants for over ten years and I am very happy to have Stephanie managing my property....
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Was this helpful? Yes
Dec 15,2017
Minithumbup
Jane Dennis
By: 'MrsLMK'
Dec 15,2017
0 people found
this helpful
I have been with Grants Letting, for over 3 years. I have always received very good service, any issues resolved swiftly & always communicated to me. Jane is great to deal with, friendly & organised....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 15,2017
Minithumbup
Emma Harris
By: 'Alison'
Dec 15,2017
0 people found
this helpful
Very professional and quick to respond to queries, Both Emma and Steph are friendly, approachable and eager to help. Paperwork on my rental property was processed quickly and efficiently....
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Comment on agent fees
The agent's fee of £400 to tenants is not acceptable. It's been debated in the House of Commons, and agreed to be unreasonable and unfair. Many other agencies are now waiving this fee, as I understand it will be illegal to insist on it in the future.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Stephanie Hazley
By: 'Brian Ingham'
Dec 15,2017
0 people found
this helpful
On the ball all of the time......Stef responds and actions matters quickly and efficiently.....no issue is to minor.....understands the issue and gets the right person on the scene.....in no time at all......
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Comment on agent fees
Fees are good market rates
Was this helpful? Yes
Dec 14,2017
Minithumbup
By: 'Samantha'
Dec 14,2017
0 people found
this helpful
Steph has been extremely helpful and on the ball from the beginning. She has always replied to my (many) emails promptly and sorted out any problems we have had quickly. I would not hesitate to recommend Grants and especially Steph to anyone who is looking to rent property. Samantha & Matthew...
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Umesh'
Dec 14,2017
0 people found
this helpful
Stephanie is brilliant in her job of property management. She is very attentive to any issues, is a good listener and provides solutions that solves the issue. She has a great attitude towards her job and offers customer service that is second to none....
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Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Liz Taylor'
Dec 14,2017
0 people found
this helpful
Steph is that very unique face of an absolute professional and practical human being. She fully understands the frustration of the tenant with property issues and always aims to reach speedy, practical, cost effective solutions within the parameters of peoples lives. Those of us who commute have very little flexibility in being present when trades people need access but Steph always manages to make things work with little inconvenience to the tenant. I have rented properties across the UK and go...
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Comment on agent fees
n/a
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Alastair Hall'
Dec 14,2017
0 people found
this helpful
We use Grants Lettings for property management and finding new tenants when necessary. Stephanie is very efficient and does not have a problem, if we want to order something rather than using their own supplier. Emma is a good judge of the suitability of prospective new tenants. We have had one tenant since 2010 so obviously they are doing something right!...
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Comment on agent fees
All in all the fee we pay for full management is reasonable.
Was this helpful? Yes
Dec 14,2017
Minithumbup
Stephanie Hazley
By: 'Chet'
Dec 14,2017
0 people found
this helpful
Steff has been brilliant all year for us. We have 3 flats rented and she manages them perfectly. Thanks Chet...
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Was this helpful? Yes
Nov 08,2017
Minithumbup
Stephanie Hazley
By: 'Ruth'
Nov 08,2017
0 people found
this helpful
Steph is great and very personable, she is very quick to respond and resolves any problems or queries very efficiently. Steph is very experienced and it is always a pleasure to deal with her....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
Jessica Taylor
By: 'Harvey'
Oct 11,2017
0 people found
this helpful
Stuart and Jess were very efficient and helpful and never seemed to mind answering all our queries. Our property was valued and quickly put on the internet and they produced a very attractive leaflet, We thought that our house would sell fairly fast but we weren't expecting a positive result within a week ! Well done team. Regards Maureen...
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Comment on agent fees
I was told beforehand what their charges would be, so I was expecting the final billing but it is a lot of money to be taken off the selling price !
Was this helpful? Yes
Sep 22,2017
Minithumbup
Jane Dennis
By: 'Theone Miller'
Sep 22,2017
0 people found
this helpful
Jane communicates in an extremely prompt and professional manner. She deals with all my queries in a timely, friendly way and I feel my property is well looked after....
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Comment on agent fees
This agents'fees are very competitive and represent excellent value for money
Was this helpful? Yes
Sep 21,2017
Minithumbup
Jane Dennis
By: 'SanchoPanza'
Sep 21,2017
0 people found
this helpful
We have found the team at Grants to be professional, responsive and courteous in all their communications with us as Landlords and in our view with our tenants. Grants provide a good, experienced perspective of the management of issues as they arise and the appropriate action or response to address it....
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Comment on agent fees
The fees for the Agency are very good.
Was this helpful? Yes
Sep 13,2017
Minithumbup
Stephanie Hazley
By: 'Julia'
Sep 13,2017
0 people found
this helpful
Stef is responsive and helpful. She goes the extra mile so I am left feeing pleasantly surprised or impressed. She's been the best I've worked with in 7 years of letting out property....
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Comment on agent fees
I'm paying more than with my previous agent, but its a case of "you get what you pay for'!
Was this helpful? Yes
Sep 12,2017
Minithumbup
Stephanie Hazley
By: 'Kelly Richards'
Sep 12,2017
0 people found
this helpful
Stef has been so supportive and efficient! Communicates very well and responds quickly when an urgent matter arises. Stef is very pleasant and a great asset to your team!...
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Sep 07,2017
Minithumbup
Stephanie Hazley
Emma Harris
By: 'Sophie'
Sep 07,2017
0 people found
this helpful
I would just like to say that I'm so grateful to Emma to find me & my son a new home. I believe Emma was the most enthusiastic & helpful out of all agents that were helping me find a new home with our dog. I spoke to so many agents however Emma was the best. I met Stephanie on the day we collected the keys, throughout she had been most helpful and efficient; I only have to mention something and she's already on the case immediately getting it fixed to me. So quick and the maintenance tea...
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Y. So'
Aug 14,2017
0 people found
this helpful
Stuart and Jess are a great professional team. They did their utmost to ensure my sale and purchase was successful and we did have some hiccups along the way! Friendly, very approachable and always helpful I would definitely recommend....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Stephanie Hazley
By: 'Brian ingham'
Aug 01,2017
0 people found
this helpful
It is great to have someone so responsive to emails and phone calls. Stef keeps me updated with current status and makes sure that everything is done PDQ.....highly recommended nothing is tomorrow everything is done today....
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Comment on agent fees
Ok good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Stuart Beauchamp
By: 'Happy Addlestone home owners'
Jul 25,2017
0 people found
this helpful
Stuart was a huge help when buying our first home. The property was a repossession so it was not going to be as straight forward as we hoped. He made the process so much easier for us. Along side us he joined in the fight for the house (another couple were also interested) which we then happily bought. He communicated with us every step of the way and kept us up to date with the whole process. Thanks again for all your hard work. From Marsha and Deon....
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Stephanie Hazley
By: 'Katy'
Jul 24,2017
0 people found
this helpful
Steph has been great at responding to queries promptly, as well as providing help and support whenever required. I feel reassured that if I ever have a concern, Steph will be quick to sort it for me....
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Was this helpful? Yes
Jul 19,2017
Minithumbup
Stephanie Hazley
By: 'Shaun'
Jul 19,2017
0 people found
this helpful
I have been renting through Grants in this 1 particular property for almost 4 years. Every encounter or issue we have had Steph has been fantastic to deal with. Everything we have requested we have got, Steph has always got back to me by phone or email pretty much straight away. Pleasure to deal with....
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Stuart Beauchamp
Jessica Taylor
By: 'Artur'
Jul 13,2017
0 people found
this helpful
We have just exchanged contracts on our sale as part of a challenging, long chain. We were very lucky to have been led and advised along the way by Stuart and Jessica who went the extra mile and tirelessly beyond to help co-ordinate the solicitors' work across the chain to ensure that we arrive to this point to all parties satisfaction. Stuart's approach has been very professional yet very friendly and approachable and we valued his expert advice during every step of the journey. I would recomme...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2017
Minithumbup
Stuart Beauchamp
By: 'Becky Pell'
Jul 13,2017
0 people found
this helpful
I highly recommend using Grants. Stuart and Jess were helpful, professional, friendly and a pleasure to deal with. I felt that Stuart had my back and was determined to get the best possible deal on my behalf throughout the process....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jul 08,2017
Minithumbup
Stuart Beauchamp
By: 'Debbie'
Jul 08,2017
0 people found
this helpful
I would highly recommend Grants Independent Stuart with the assistance of Jess has made selling a house a pain free process. Stuart's sound advice and guidance from valuation through to completion was invaluable. I would not hesitate to use them again....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 08,2017
Minithumbup
Stuart Beauchamp
By: 'Marcus W'
Jul 08,2017
0 people found
this helpful
Stuart and Jess at Grants were fantastic, working on a tight time frame they pulled out all the stops to market and sell the property quickly and efficiently. During the exchange process they were great at chasing up the various parties, their communication and customer focus was great. Would certainly recommend them to sell your home....
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Comment on agent fees
Standard 1% of sale price.
Was this helpful? Yes
Jul 07,2017
Minithumbup
By: 'Ripley client.'
Jul 07,2017
0 people found
this helpful
I was recommended Grants by a friend in the business. They were superb from day one. So professional and organised. The valuation was spot on and achieved the price they suggested. Excellent communication throughout the whole process. So glad I appointed them and will recommend to everybody. Many thanks for your services so far. Ripley....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Jul 07,2017
Minithumbup
Jessica Taylor
Stuart Beauchamp
By: 'Kmacleod02'
Jul 07,2017
1 people found
this helpful
Jess showed us around 101 Oak House, and this was one of many properties we viewed over a few weeks. Before we decided to purchase the house we both said how great she was showing us around (The best of any we saw). She was engaging, friendly, punctual and had all the answers to the questions we asked. When it came to going through the process of purchasing the property - she was utterly fantastic. We had a few delays along the way and she handled them professionally, whilst maintaining a frien...
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Comment on agent fees
N/A
Was this helpful? Yes
Jun 29,2017
Minithumbup
By: 'Rooney Family's'
Jun 29,2017
0 people found
this helpful
We found Natalie and Megan to be highly professional and helpful, coordinating our move to a lovely new home in Ripley. They kept us informed every step of the way and also reccomended a very good professional cleaner for our property we were leaving. They helped alleviate some of the stress involved in a house move . We have a very nice bond with the whole team . Jane Dennis is the property manager and is very efficient at her job ...clearly has considerable experience. Would highly recommen...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'George'
Jun 29,2017
0 people found
this helpful
Stefanie is very experienced, efficient and always very helpful. She comes accross very professionally and sorts out any problems quickly....
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Jun 29,2017
Minithumbup
Stephanie Hazley
By: 'Victoria'
Jun 29,2017
0 people found
this helpful
Stephanie has a wealth of experience and is very reliable and capable. She acts quickly and I feel I can trust her, which is very important as she manages two properties for us. She's really easy to deal with and we get on well....
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Review statistics

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Job vacancies

Please see a list of jobs available

Agent Fees

Our fees are extremely competitive, we can act on a percentage fee, but can also act on fixed fee if preferred. Fees vary according to the type of property, market conditions and the work involved. for more information and please contact us.
Last updated at 2:45 PM 14/12/2017 by Gstyles

Complaints Procedure

Grants Independent Complaints Procedure.

We take complaints very seriously and will endeavour to resolve and rectify a situation quickly and efficiently.

Please submit your complaint in the first instance to

The Branch Manager
You will receive a written acknowledgement in three workings days confirming that the matter is being investigated and a written reply will sent to you within 15 working days.

In The Event You Remain Unsatisfied

Please submit your complaint to:

The Managing Director, at 175 Station Road, Addlestone, Surrey KT15 2BE

The final review by the Managing Director and his conclusions will be sent to you in writing, in the rare event that the matter remains unresolved the letter will also include information of how the matter can be referred to the Ombudsman.
Last updated at 10:41 AM 21/05/2012 by Gareth Styles

Awards won by Grants Independent Estate Agents

Individual Branch Awards

Addlestone, KT15 2AT

Weybridge, KT13 8DL

Woking, GU21 6HN


Firm Widgets

My widgets

Addlestone
155 Station Road, Addlestone KT15 2AT
(118)
Weybridge
60 Church Street, Weybridge KT13 8DL
(260)
Woking
67 Commercial Way, Woking GU21 6HN
(105)


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