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Mar 15,2016
Minithumbup
By:
Mar 15,2016
Featured Review
0 people found
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time that suited myself due to the high volume and pre let season however the staff were very easy going and it was great customer service (very apologetic for a in demand company). I would highly recommend. The staff were highly trained and extremely helpful !...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
Was this helpful? Yes
Apr 21,2016
Minithumbup
By:
Apr 21,2016
Featured Review
0 people found
this helpful
Dawn is very helpful and reliable in the work she does. Always understanding towards all her clients. Never any issue....
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Was this helpful? Yes
Apr 29,2016
Minithumbup
By:
Apr 29,2016
Featured Review
0 people found
this helpful
Dawn is always really friendly and helpful when I go to Grant Property and will go above and beyond for tenants! She's really good at her job and ensures to keep in good contact with the tenants to make sure everything is ok with the property....
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Was this helpful? Yes
May 23,2016
Minithumbup
By:
May 23,2016
Featured Review
0 people found
this helpful
Deborah is such a great help when we go in or call. Nothing is too much trouble and she's always smiling. Very professional and lovely. My parents were more relaxed after meeting Deborah at Grants as they were nervous about me moving to Stirling....
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Comment on agent fees
Didn't pay fees
Was this helpful? Yes
Jul 16,2016
Minithumbdown
By:
Jul 16,2016
1 people found
this helpful
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. In order to get something fixed in the flat you will need to call them at least 5 times and wait a few weeks to get it fixed (if you are lucky enough it ever gets fixed). They will charge you random amounts every now and then under the excuse it was a...
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What agent could do to change your mind?
Rent increasing by 10% every tenancy year
Comment on agent fees
Rent increasing by 10% every tenancy year
Was this helpful? Yes
Dec 04,2015
Minithumbup
By:
Dec 04,2015
2 people found
this helpful
Grant property were very helpful when I asked to move in really quickly, they did all they could to ensure a swift move was possible. There were the little touches too that I assumed all agents did, but have since discovered they don't, E.G. Grant's provided a new shower curtain and toilet brush, they were very quick to respond to any issue I had with the property and even sent someone out to change the battery in my smoke alarms as I couldn't reach them. After my lease ended the property was ch...
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Was this helpful? Yes
Nov 12,2015
Minithumbup
By:
Nov 12,2015
2 people found
this helpful
Helpful funny staff and can pop in with any problems knowing it will be fixed. When i say funny i mean i always feel happy going in as the girls are so happy and cheerful at the same time as being professional....
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Was this helpful? Yes
Nov 09,2015
Minithumbup
By:
Nov 09,2015
1 people found
this helpful
Myself and my flatmate fell in love with the flat when we first seen it, so we decided to go for it, not much information was given back in march. We got a dreaded phone call stating there were a few problems with the flat. Move in day still went ahead (thanks to the handymen working hard). Dawn has been brilliant (especially dealing with parents). We couldn't be dealing with a better person, when we request something she is always on top of it getting it sorted within days. Dawn is always fri...
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Comment on agent fees
I do feel way pay a little to much rent, compared to other people living in the area.
Was this helpful? Yes
Aug 28,2015
Minithumbup
By:
Aug 28,2015
0 people found
this helpful
I used them as tenant and was really happy with the service as a whole. My queries and complaints were answered in a timely manner and a repair was carried out in good time by a friendly chap. The girls there were all really helpful and I would definitely recommend them. Sad to leave my flat....
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Jul 07,2015
Minithumbup
By:
Jul 07,2015
0 people found
this helpful
I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up to date with new properties and understood just what I was looking for....
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By:
Jun 30,2015
0 people found
this helpful
I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them again....
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Comment on agent fees
fair
Was this helpful? Yes
Jun 25,2015
Minithumbup
By:
Jun 25,2015
4 people found
this helpful
Cant believe the reviews I have just seen. My son is going into his third year with Grants and we have never been more pleased with how relaxed we can feel knowing he is well taken care of by the staff here. They are so happy to help, know their tenants (my son on first name terms with all staff and always saying how brilliant they are). Its a load off our minds knowing he is in safe hands. I give them top marks for customer service and taking the time to be so friendly when they are so busy....
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May 13,2015
Minithumbdown
By:
May 13,2015
0 people found
this helpful
Absolutely awful customer service and tenant treatment - things will break in the house and they will not be fixed at all. - unhabitable conditions and a hefty charge at the end of tenancy for items which were not even there to begin with. DO NOT RENT WITH GRANT PROPERTY!...
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What agent could do to change your mind?
needs better customer service needs to treat people like humans!
Comment on agent fees
Cheap but not even worth ‚£200!!
Was this helpful? Yes
Dec 08,2014
Minithumbdown
By:
Dec 08,2014
1 people found
this helpful
Horrifically unhelpful, leaves you in a property unfit for living standards, gives false information, and does NOT fix any issues unless you nag consistently ever day. My flat mate and I are living in a property that we can not wait to get out of. When we viewed the place it was in a disgusting way - albeit down to the previous tenants but as we have found the tenants were most likely completely unaware of any viewings going on - we were also given false information. We asked about the gas meter...
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What agent could do to change your mind?
The best thing Grant Properties could do is get a whole new management who know what there doing
Comment on agent fees
For the issues we have it\'s not worth the price for what we have to put up with.
Was this helpful? Yes
Sep 12,2014
Minithumbdown
By:
Sep 12,2014
3 people found
this helpful
Grant prorperty agents are great at lurring people into renting flats run by them. There is no denying that the flats are tastefully furnished, however this comes with grave consequences. My flat mate and I moved out of this flat and left it sparkling clean. Before we left we had broken a glass cup and obviously knew Grant Property would take that out of our deposit. On inspection of the house after our move out, we were sent a tenant checkout e-mail that that one mattress had a stain ( pictu...
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Jul 27,2014
Minithumbdown
By:
Jul 27,2014
3 people found
this helpful
Absolutely appalling service for a full year. Whenever we approached the company to help us with things they would give us useless advice of absolutely no consequence, a good example of this would be the mould problem we had in two bedrooms and the bathroom and all we were advised to do was "to keep windows open", which in the middle of February in Central Scotland makes for very uncomfortable living. The staff are extremely rude and none more so than the agent named above. Very flipp...
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Was this helpful? Yes
Jul 08,2014
Minithumbdown
By:
Jul 08,2014
1 people found
this helpful
Do not use this company. They are very nice at getting you to rent the property however it all changes once you sign the papers. We have recently moved out of their property in which we were given stupid charges and lost our deposit. The flat was left spotless however we were given given cleaning charges for somebody to remove 'a hair from the bedroom chair' a crumb from behind the settee' 'water mark from in the sink' we also got charged for staying in the flat an extra day however it was the d...
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Was this helpful? Yes
Jan 31,2014
Minithumbdown
By:
Jan 31,2014
2 people found
this helpful
Had a year of absolute HELL with this company. I CANNOT STRESS how foolish it would be to rent a property with them, and I regret doing so hugely. We had problems literally from day 1. Myself and my flatmate arrived in Dundee with all of our belongings on our agreed move in date, only to find out the flat wasn\'t ready to be moved in to and they hadn\'t thought to tell us. When we finally did move in the flat was a state. Walls were stained, the mattresses were stained and disgusting, the carpet...
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Was this helpful? Yes
Nov 13,2013
Minithumbdown
By:
Nov 13,2013
2 people found
this helpful
Absolutely terrible property managers. We are in our second year with them and have experienced just about every landlord related problem you can imagine. In our first property we had a massive damp patch on our roof which was promised to be fixed by the time we moved in but a year later was still not repaired. We also received a huge cleaning bill upon moving out despite spending 3 full days cleaning the flat before we moved out, including polishing toasters and door handles. I think it is fa...
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What agent could do to change your mind?
Improve the customer service drastically and completely change their manner in dealing with student tenants.
Was this helpful? Yes
By: Laylz
Jan 23, 2014
View all comments (1)
I agree with everything said in this comment. I have experienced everything mentioned particularly the very poor customer service towards students. They are a disgrace.....
Sep 19,2013
Minithumbdown
By:
Sep 19,2013
2 people found
this helpful
I\'m currently at university, and find the way grant property conduct absolutely disgusting. If I could leave, I would. We spent 9 months with a leak with the only attempt at fixing it being painting over the hole? When we contacted for the umpteenth time they claimed they had fixed it and had photographs to prove it. However once we said we had contacted the environmental agency they suddenly had a change of heart and sent someone to fix it. Avoid this company, unless you want to be spoken to l...
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Was this helpful? Yes
Aug 09,2013
Minithumbdown
By:
Aug 09,2013
2 people found
this helpful
I am finally able to write this negative review, having - three months after I moved out - found most of the remainder of the deposit that Grant Property tried to withhold from me in my bank account at last. Grant Property are the most pernicious, greedy, money-grabbing and dishonest letting agency I have ever had the misfortune of dealing with in over 15 years of renting. The stories are familiar and you will find them all over the internet. When you are moving out of a Grant-managed propert...
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Was this helpful? Yes
May 09,2013
Minithumbdown
By:
May 09,2013
0 people found
this helpful
I felt completely used by grant management. They had us waiting for hours to sign forms. They would never go out of there way to help us. And when we had problems in our flat with things not working, it took us about three phone calls each time before something was actually done about it. On the first week we moved in we had fire alarms running out of battery constantly, which had clearly not been replaced before we moved in. Our front door also jammed and we could not get access until 4am due t...
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What agent could do to change your mind?
No one I delt with cared, I felt like I was constantly being lied t and when someone told me they would fix something I never assumed it was going t happen as the majority of the time it didn\'t. They could have ensured our beds were all perfectly normal before we moved in! And not taken advantage of us with holding fees and service charges wherever possible. I feel like they have taken advantage of first time tenants and that is how their company works. I feel like they just count on exploiting their tenants and then taking new ones on the following year.
Was this helpful? Yes
Mar 28,2013
Minithumbdown
By:
Mar 28,2013
3 people found
this helpful
Awful experience from day 1. Receptionist had no idea what he was doing, kept undercharging me during payment of deposit. Any problems in the flat were dealt with after 3 or 4 phone calls and still took AGES. Regular visits, sometimes unannounced. Did not receive any deposit back due to a number of reasons which were completely untrue. e.g. broken bedroom lock, even though we had monthly lock checks where nothing was said. Could not produce move in video. However after months of dispute, I did h...
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Was this helpful? Yes
Jan 17,2013
Minithumbdown
By:
Jan 17,2013
0 people found
this helpful
I have to say my experience with renting from Grant Management/ Property was a very unpleasant one, I will not rent from them ever again and I would not recommend their services to anyone. When we were initially going through the process of signing the lease, I found that the information required from us before we could sign the lease was overly excessive and it was a fairly painful ordeal getting it all together. I was also shocked by the £75 per tenant administration fee they requir...
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Was this helpful? Yes
By: Lem
Jan 20, 2013
View all comments (1)
I have had so many problems with the property that we were renting for only 5months thankfully after hearing a lot of the horror stories around the internet. to name a few of hours were a leaking roof that went on for 3/4 weeks took about 16 phone calls to have this fixed. boiler didnt work until end of October. leaks in the bathroom from ceiling, mould forming just about everythwere in the house due to leaks that they paint over instead of repairing the problem and just allow it to get worse. t....
Mar 07,2012
Minithumbdown
By:
Mar 07,2012
2 people found
this helpful
GRANT MANAGEMENT now known as grant property are the worst letting agencies going they ripp students ofand conditions of properties are awful AVOID these at every cost !!!!!...
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What agent could do to change your mind?
every thing they are a disgrace and should dont be able t rent they ripped me of with nearly 800 pound
Was this helpful? Yes
By: Debbie Rummens
Mar 28, 2012
View all comments (1)
Hello Nichola. I don't seem to have received a complaint from you, and you've made a very strong statement here. If you'd like me to look into your issues, can you contact me directly at debbie.rummens@grantproperty.com or ring me on 0131 220 6360. Thanks. Debbie Rummens. Managing Director.....
Jul 12,2010
Minithumbdown
By:
Jul 12,2010
1 people found
this helpful
I have just moved out from a house being let by Grant Management. The services provided by this letting agency are by far the worst I've ever encountered in my life (and I'm not only talking about letting agencies, but ANY commercial business). My one year experience with them already started badly: as anyone who has rented one of their properties will tell you, they ask for several documents (various references, questionnaires and whatnot) and a highly overcharged admin fee (...
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Was this helpful? Yes
Feb 25,2009
Minithumbdown
By:
Feb 25,2009
0 people found
this helpful
Was this helpful? Yes

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Last updated at 9:45 AM 24/05/2016 by Dawn McGowan

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Last updated at 9:45 AM 24/05/2016 by Dawn McGowan

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