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www.grantproperty.com Properties for sale
Properties for rent
Sep 21,2017
Minithumbdown
By: 'Teresa'
Sep 21,2017
3 people found
this helpful
I didn't realize Grant had such an awful reputation until I moved into the flat. Unfortunately, for us they lived up to their bad reputation. Here are some of the issues that arose: They gave our intinary with our names and addresses to another tenant at the start of the tenancy. There were ongoing maintenance issues that never got addressed despite numerous emails. I send an email 10 times for a light to be fixed in the hall as this was a fire hazard, they said the council had been contact...
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Was this helpful? Yes
Sep 14,2017
Minithumbdown
By: 'Sarah'
Sep 14,2017
4 people found
this helpful
When I first became a tenant under grant property's care it was as a tenant swap. No inspection was carried out before I moved into he property and I was only provided with an inventory after asking via email multiple times. I reported a number of issues including a broken step ladder when I first entered the property. This wasn't dealt with or replaced for four months. And then six months after they had resolved the broken step ladder they emailed me saying someone was coming out to replace...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
May 17,2017
Minithumbdown
By: 'Bitsy'
May 17,2017
4 people found
this helpful
I was considering changing agents. I have a portfolio of eight student properties so I popped in. Never have I been met with less experienced individuals in my life. "I'm on lunch", "can you see to this woman. Kels", does your company not welcome new business? Narrow escape....
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Was this helpful? Yes
May 04,2017
Minithumbup
Maja Merko-Kurtz
By: 'Nathalie'
May 04,2017
0 people found
this helpful
These lovely ladies were so willing to help, easy to contact, and generally quick on their toes. Maja helped me find my flat, and was very kind towards three very eager girls. The application process was very swift; no other comments on that. An issue which they had never seen before came up regarding my contract, and Dawn handled it so quickly and so patiently. She goes the extra mile to give a good customer experience. I had a great overall experience with Grant Property, and am sad that I wil...
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Comment on agent fees
Great
Was this helpful? Yes
Apr 26,2017
Minithumbup
By: 'Amy Collins'
Apr 26,2017
0 people found
this helpful
Just got our new property for rent through grant property, found the process fairly straight forward and effortless. Staff were very friendly and helpful in regards to questions and flat viewings and sorting all the paperwork. Overall a positive experience....
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Comment on agent fees
Good
Was this helpful? Yes
By: Georgia Flanagan
May 02, 2017
View all comments (1)
Hi Amy, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Apr 25,2017
Minithumbup
By: 'Gemma McArthur and Diane Miller'
Apr 25,2017
0 people found
this helpful
Dawn was very helpful throughout our whole experience. As first time letting tenants she reassured us and explained everything to us.We had a very positive experience with Grant Properties and would highly recommend the agency....
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Was this helpful? Yes
By: Georgia Flanagan
May 02, 2017
View all comments (1)
Hello Gemma and Diane, the Stirling team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Apr 25,2017
Minithumbup
By: 'Erin'
Apr 25,2017
1 people found
this helpful
Dawn was incredibly helpful when we went to view the flat. She showed us around quickly and efficiently, explaining everything to us clearly, making sure we understood it all. She was very helpful in answering all our questions after the flat viewing and that therefore meant we were able to secure the flat....
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Was this helpful? Yes
By: Georgia Flanagan
May 02, 2017
View all comments (1)
Hello Erin, the Stirling team were delighted you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management ...
Apr 11,2017
Minithumbdown
Sharon Murray
Sarah Gordon
By: 'Bob'
Apr 11,2017
2 people found
this helpful
Would not recommend this letting agent. Damp mouldy flat and very unhelpful staff. Keep well clear!!! Need to inspect flats more often....
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Was this helpful? Yes
By: Grant Property
Apr 17, 2017
View all comments (1)
Hello Bob, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management. ...
Mar 18,2017
Minithumbdown
By: 'Bad service'
Mar 18,2017
3 people found
this helpful
Really can't wait to move out in May. Our tenancy has been terrible, damp, mould and no help from the horrible staff....
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Comment on agent fees
Awful, had to pay deposit 9 months in advance
Was this helpful? Yes
By: Grant Property
Mar 29, 2017
View all comments (1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management ...
Mar 16,2017
Minithumbup
By: 'Michael.M'
Mar 16,2017
0 people found
this helpful
Top class like the barber. Rate 10/10 would visit again! Even Ainsley could find it great location. All staff were very helpful ty m9...
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Comment on agent fees
Good
Was this helpful? Yes
By: Grant Property
Mar 29, 2017
View all comments (1)
Hello Michael, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Mar 09,2017
Minithumbup
Kelly Dermidy
Maja Merko-Kurtz
By: 'BethR'
Mar 09,2017
0 people found
this helpful
Grant property has been a great team to work with! Nothing is was bother, if there was any issue they were happy to solve it as soon as they could. They are have been helpful and have been happy to give advice when we were having any issues. From the application process til moving out grant have been a pleasure to rent from!...
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Comment on agent fees
Fees are reasonable and good for a price
Was this helpful? Yes
By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Beth, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Mar 06,2017
Minithumbdown
Maja Merko-Kurtz
By: 'Winniebago'
Mar 06,2017
3 people found
this helpful
I was asked to give a review by the office, and was surprised because my experience of this rental agency has been diabolical. Because I was polite does not mean I was not displeased and dissatisfied. I am polite to everyone. The lady in the office is rude and we will not renew my contract....
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Was this helpful? Yes
By: Grant Property
Mar 13, 2017
View all comments (2)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management. ...
Mar 01,2017
Minithumbup
Kelly Dermidy
By: 'Alliance Preservation'
Mar 01,2017
0 people found
this helpful
We work along side Grant Property in Stirling having been approached by Dawn to investigate problems with properties prior to and during lease and ensure that required works are carried out to a high and acceptable standard. We have always received a very good service when working with Grants and find Dawn, Kelly and the staff in Stirling to be professional, approachable and very pleasant to work with....
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Was this helpful? Yes
By: Grant Property
Mar 13, 2017
View all comments (1)
Hello, the team were delighted to receive your feedback. If you ever need any assistance in the future, it's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Mar 01,2017
Minithumbup
By: 'Jake Stauber'
Mar 01,2017
1 people found
this helpful
They always respond to our every concern within a reasonable amount of time. We've had issues with them in the past but they've improved a lot since the change of staff. Now, we couldn't ask for more!...
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Was this helpful? Yes
By: Grant Property
Mar 13, 2017
View all comments (1)
Hello Jake, the team were delighted to receive your feedback and we are happy you have enjoyed your experience as a valued customer of Grant Property. If you ever need any assistance in the future. It's easy to contact me on Andrew.hutton@Grantproperty.com and I look forward to hearing from you. Andrew Hutton Associate Director of Property Management. ...
Feb 27,2017
Minithumbup
Maja Merko-Kurtz
By: 'Hannah, Hayley, Zara and Kerrie'
Feb 27,2017
1 people found
this helpful
The newly renovated flat has proved to be an enjoyable space for living. Although we have had some issues i.e mould in the bathroom and one bedroom and a broken shower these issues were eventually fixed although there was a slight delay. The staff have always been friendly and respectful. Overall, we have had a nice time in our property and have had recently renewed our lease for another year....
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Comment on agent fees
For the standard of our property the fees are reasonable
Was this helpful? Yes
Feb 27,2017
Minithumbdown
By: 'Benedetti'
Feb 27,2017
5 people found
this helpful
Never using these guys again. Last year was better but the manager Mrs Cook left and it all went to crap....
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Was this helpful? Yes
Feb 13,2017
Minithumbdown
By: 'Joe bloggs'
Feb 13,2017
6 people found
this helpful
Worst landlords I've ever had. Shower began leaking into my bedroom in September. It is now the 13th of *February and I've still had nothing fixed....
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Was this helpful? Yes
Jan 21,2017
Minithumbdown
By: 'Rebmarjel1997'
Jan 21,2017
3 people found
this helpful
I would never recommend this company. First of all, my flat mates and I booked in to view a property and were told we had a set date. When we turned up to the flat on that date nobody from Grant Property showed up. We called them to then be told they were unable to get the keys off the current occupiers and hadn't informed us, they then tried to put us at the back of the 3 week waiting list to see this property even though we had been the first people to book this viewing! It took a lot of p...
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Was this helpful? Yes
By: Andrew Hutton
Jan 23, 2017
View all comments (1)
Hello, I am Andrew Hutton and I head up Property Management at Grant Property. I am sorry your time with Grant Property has been unsatisfactory. I would welcome the opportunity to discuss your experience in more detail and endeavour to help find a resolution. Please contact me at Andrew.hutton@Grantproperty.com Andrew Hutton Associate Director of Property Management. ...
Jul 16,2016
Minithumbdown
By: 'Tajana'
Jul 16,2016
3 people found
this helpful
I would not advise this agency to anyone as they are only interested in ripping you off! We rented a flat through the Glasgow agency branch and had an extremely poor experience. The staff is incompetent and also very rude, a nightmare to deal with. In order to get something fixed in the flat you will need to call them at least 5 times and wait a few weeks to get it fixed (if you are lucky enough it ever gets fixed). They will charge you random amounts every now and then under the excuse it was a...
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What agent could do to change your mind?
Rent increasing by 10% every tenancy year
Attached Files
Comment on agent fees
Rent increasing by 10% every tenancy year
Was this helpful? Yes
May 23,2016
Minithumbup
By: 'Simba'
May 23,2016
2 people found
this helpful
Deborah is such a great help when we go in or call. Nothing is too much trouble and she's always smiling. Very professional and lovely. My parents were more relaxed after meeting Deborah at Grants as they were nervous about me moving to Stirling....
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Comment on agent fees
Didn't pay fees
Was this helpful? Yes
Apr 29,2016
Minithumbup
By: 'Chloe'
Apr 29,2016
2 people found
this helpful
Dawn is always really friendly and helpful when I go to Grant Property and will go above and beyond for tenants! She's really good at her job and ensures to keep in good contact with the tenants to make sure everything is ok with the property....
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Was this helpful? Yes
Apr 21,2016
Minithumbup
By: 'miriam'
Apr 21,2016
1 people found
this helpful
Dawn is very helpful and reliable in the work she does. Always understanding towards all her clients. Never any issue....
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Was this helpful? Yes
Mar 15,2016
Minithumbup
By: 'Sophiecrooks'
Mar 15,2016
0 people found
this helpful
So I wasn't exactly excited to go through grant property due to previous reviews. However I am very glad I did, they were extremely helpful, and it was a quick and swift process. During the booking of viewings, it was hard to book a time that suited myself due to the high volume and pre let season however the staff were very easy going and it was great customer service (very apologetic for a in demand company). I would highly recommend. The staff were highly trained and extremely helpful !...
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Comment on agent fees
Fairly reasonable fees. The application process was easy to use and straight forward
Was this helpful? Yes
Dec 04,2015
Minithumbup
By: 'kfm'
Dec 04,2015
4 people found
this helpful
Grant property were very helpful when I asked to move in really quickly, they did all they could to ensure a swift move was possible. There were the little touches too that I assumed all agents did, but have since discovered they don't, E.G. Grant's provided a new shower curtain and toilet brush, they were very quick to respond to any issue I had with the property and even sent someone out to change the battery in my smoke alarms as I couldn't reach them. After my lease ended the property was ch...
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Was this helpful? Yes
Nov 09,2015
Minithumbup
By: 'Jenna'
Nov 09,2015
3 people found
this helpful
Myself and my flatmate fell in love with the flat when we first seen it, so we decided to go for it, not much information was given back in march. We got a dreaded phone call stating there were a few problems with the flat. Move in day still went ahead (thanks to the handymen working hard). Dawn has been brilliant (especially dealing with parents). We couldn't be dealing with a better person, when we request something she is always on top of it getting it sorted within days. Dawn is always fri...
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Comment on agent fees
I do feel way pay a little to much rent, compared to other people living in the area.
Was this helpful? Yes
Aug 28,2015
Minithumbup
By: 'craigboi'
Aug 28,2015
0 people found
this helpful
I used them as tenant and was really happy with the service as a whole. My queries and complaints were answered in a timely manner and a repair was carried out in good time by a friendly chap. The girls there were all really helpful and I would definitely recommend them. Sad to leave my flat....
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Was this helpful? Yes
Jul 07,2015
Minithumbup
Robyn Mcleod
By: 'Danny'
Jul 07,2015
0 people found
this helpful
I thought that finding a property was going to be a nightmare. But Grants helped me to fund the perfect property after I met them on the way to another property viewing. Robyn was my main point of contact and she regularly kept me up to date with new properties and understood just what I was looking for....
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Was this helpful? Yes
Jun 30,2015
Minithumbup
By: 'Dario C'
Jun 30,2015
0 people found
this helpful
I've been happy with Grants over the past year and the staff were helpful when we were applying and doing paperwork to move in and out. Flat was nicely decorated and comfortable and repairs were sorted out quickly. I would be happy to use them again....
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Comment on agent fees
fair
Was this helpful? Yes
Jun 25,2015
Minithumbup
By: 'Ivanhoe62'
Jun 25,2015
5 people found
this helpful
Cant believe the reviews I have just seen. My son is going into his third year with Grants and we have never been more pleased with how relaxed we can feel knowing he is well taken care of by the staff here. They are so happy to help, know their tenants (my son on first name terms with all staff and always saying how brilliant they are). Its a load off our minds knowing he is in safe hands. I give them top marks for customer service and taking the time to be so friendly when they are so busy....
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Was this helpful? Yes
May 13,2015
Minithumbdown
By: 'Lucy R'
May 13,2015
3 people found
this helpful
Absolutely awful customer service and tenant treatment - things will break in the house and they will not be fixed at all. - unhabitable conditions and a hefty charge at the end of tenancy for items which were not even there to begin with. DO NOT RENT WITH GRANT PROPERTY!...
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What agent could do to change your mind?
needs better customer service needs to treat people like humans!
Attached Files
Comment on agent fees
Cheap but not even worth ‚£200!!
Was this helpful? Yes

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