Grainger PLC
4.3/5, 134 reviews
84% recommended
100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
87% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Lettings 0% 87% £430 £2,870
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 107 17 0 0 0 0 6 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“One of the nicest companies for rental in London!...”

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Jan 13,2021
Minithumbdown
By: 'Emma'
Jan 13,2021
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this helpful
Been renting with Grainger for just over 2 years in the same flat and Mitch and the team have been fantastic the whole time. Rental increases were minimal which is soooo helpful. Really quick to respond for queries and always available. Best bit is when you ...
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“Ability Plaza -...”

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Dec 21,2020
Minithumbup
By: 'Ro'
Dec 21,2020
0 people found
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Edtya and Abdi were great at managing Ability Plaza and did their best to resolve issues in a timely manner....
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“5 Star Service!...”

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Dec 01,2020
Minithumbup
By: 'Keisha'
Dec 01,2020
0 people found
this helpful
Nadia and Chloe provided an impeccable service for the time I lived at Bishops Court. Incredibly responsive to any issue, which continued, even in the height of the Covid-19 pandemic! All maintenance issues were dealt with in a timely manner with excellent communication throughout. You ...
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“Le Roy - excellent concierge at Kimmerston Ho......”

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Nov 23,2020
Minithumbup
By: 'Alex'
Nov 23,2020
0 people found
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Le Roy - excellent concierge at Kimmerston House, London. I wanted to leave a review having rented with Grainger in central London for 3 years. Le Roy is a fantastic concierge who doesn't get the credit he deserves in my opinion. He kept the property running ...
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“Its hard for me to find fault with Grainger, ......”

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Nov 19,2020
Minithumbup
By: 'Lawrence'
Nov 19,2020
0 people found
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Its hard for me to find fault with Grainger, I've experienced good and bad landlords over the years and they were without doubt the best. Our property manager Nicolette always dealt with any property issues or questions very quickly and efficiently. Repairs were always taken ...
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“Happy Tenant...”

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Nov 11,2020
Minithumbup
By: 'Mr'
Nov 11,2020
0 people found
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I was with Grainger for over 4 years after they acquired and refurbished the building I was living in. I was dubious (and worried) about having to deal with such a large company. However, my fears were unfounded. Always professional in their communications with tenants about ...
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“I’m very pleased with renting through Grainge......”

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Nov 03,2020
Minithumbup
By: 'Elli'
Nov 03,2020
0 people found
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I’m very pleased with renting through Grainger. Jemma and Edyta from Grainger are great! Very friendly and always responding back promptly....
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“BEWARE of Grainger PLC and Luke Pollard.If I......”

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Oct 28,2020
Minithumbdown
By: 'Christian'
Oct 28,2020
0 people found
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BEWARE of Grainger PLC and Luke Pollard. If I could give negative stars I would. Luke and Grainger breached my contract numerous times in numerous ways. Having to go to court in order to simply recover my deposit because these people are nothing more than ...
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“Avoid Grainger...”

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Oct 27,2020
Minithumbdown
By: 'Sophie'
Oct 27,2020
0 people found
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I unfortunately rented a 2 bed flat via Grainger for 4 months. I had no intention of my stay being so short and having to move again, however due to unsavoury fellow residents in the block who decided to harrass myself and another couple, I had no ...
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“Loved my 5 years dealing with Grainger...”

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Oct 14,2020
Minithumbup
By: 'Leonie'
Oct 14,2020
0 people found
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I live in the Tribe New Islington building for 5 years and have honestly never dealt with a better management company then Grainger. They were always really easy to get hold of and dealt with any issues or faults straight away. If there was any building ...
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“Excellent maintenance and customer service...”

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Oct 13,2020
Minithumbup
By: 'Dmitriy'
Oct 13,2020
0 people found
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I have rented a single flat in Tribe Ancoats development for 13 months. I would describe my experience as very satisfactory. The common areas in the property were kept clean and well maintained. Excellent customer service, quick replies to emails. Never waited longer than 24 hours to ...
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“Highly recommended...”

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Sep 28,2020
Minithumbup
By: 'Jerome'
Sep 28,2020
0 people found
this helpful
I have lived in a Grainger property for the last 7 years on Vincent Square (Kimmerston house). The property was always very well managed and Grainger delivered a highly professional service. The property itself had a clerk, Le Roy, who's services and help have always great ...
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By: Grainger Customer Service
Sep 29, 2020
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Great feedback, thanks so much Jerome. ...

“Good Customer experience throughout. Mark the......”

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Sep 22,2020
Minithumbup
By: 'Tobias'
Sep 22,2020
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Good Customer experience throughout. Mark the property manager was always happy to help and solved any problems I had. An overall good experience living in a Grainger managed property....
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By: Grainger Customer Service
Sep 29, 2020
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Thanks Tobias, we're delighted to hear your feedback ...

“Tenancy review...”

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Sep 22,2020
Minithumbup
By: 'Natalie'
Sep 22,2020
0 people found
this helpful
Have lived in a Grainger property for nearly two years and it has been great! Had very few issues, but any problems (always small) were sorted out quickly and efficiently. Our property manager Shupria has been fantastic during our tenancy - great communication and always ...
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By: Grainger Customer Service
Sep 29, 2020
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Lovely feedback, thanks so much Natalie. ...

“Was a tenant with Grainger in 2 properties ov......”

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Sep 18,2020
Minithumbup
By: 'Ross'
Sep 18,2020
0 people found
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Was a tenant with Grainger in 2 properties over 6 years in London and could not fault their service. Quick to respond to any issue, fair with any rent increase and all round professional in their dealings, Mitch and Keira in particular. Would highly recommend!...
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“Our property manager Edyta was superb during ......”

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Sep 07,2020
Minithumbup
By: 'Mark'
Sep 07,2020
0 people found
this helpful
Our property manager Edyta was superb during our 4 year stay in London. She was always attentive, on-the-ball and friendly whenever we had communications with her. She was also very sympathetic and did her utmost to solve any problems we had during our stay. Thanks Edyta!...
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By: Grainger Customer Service
Sep 29, 2020
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Thanks for sharing this feedback Mark, we're pleased you have had such a good experience. ...

“Good communication, very quick to provide maintenance services. They're also ......”

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Sep 02,2020
Minithumbup
By: 'Jen'
Sep 02,2020
0 people found
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Good communication, very quick to provide maintenance services. They're also always improving the property to make it better for everyone. Our property manager Edyta provides a very high standard of service and is very helpful....
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By: Grainger Customer Service
Sep 02, 2020
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Great feedback, thanks Jennifer! ...

“My dealings with Grainger PLC have mainly bee......”

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Aug 24,2020
Minithumbup
By: 'Zara'
Aug 24,2020
0 people found
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My dealings with Grainger PLC have mainly been with Luke Pollard the property manager. What an absolute credit to the company he is may I say!!! I cannot fault him for his customer service, my every question would be answered with prompt responses and reliability. ...
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By: Grainger Customer Service
Aug 24, 2020
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Great feedback, thanks so much Zara. ...

“Mark Weeden, my property manager, provided go......”

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Aug 19,2020
Minithumbup
By: 'Sarah-Jane'
Aug 19,2020
0 people found
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Mark Weeden, my property manager, provided good customer service and prompt responses to any issue I had during my tenancy....
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By: Grainger Customer Service
Aug 24, 2020
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Thanks for sharing your feedback Sarah-Jane. ...

“This is my 3rd or 4th time to renew my contra......”

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Aug 19,2020
Minithumbup
By: 'Mohammed'
Aug 19,2020
0 people found
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This is my 3rd or 4th time to renew my contract woth Grainger properties and i would like especially to thank Mr Luke for his kindness and the fast response...
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“Fantastic Service...”

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Aug 07,2020
Minithumbup
By: 'Thea'
Aug 07,2020
0 people found
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My experience with Grainger has always been very pleasant. I've been with them over five years now. Younis, Diep and Kheira are particularly helpful and pleasant to deal with. They recently gave me a new tenancy for a lovely flat with lovely garden. Highly recommend ...
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By: Grainger Customer Service
Aug 10, 2020
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Thanks for your feedback Thea, we hope you enjoy your new home and garden! ...

“I lived at a Grainger property for 1.5 years.......”

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Aug 01,2020
Minithumbup
By: 'Alberto'
Aug 01,2020
0 people found
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I lived at a Grainger property for 1.5 years. My experience has been great. Grainger showcased great care in maintaining their building both inside and outside and they always provided prompt technical assistance without ever questioning whether the fixing had to be paid by us or ...
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By: Grainger Customer Service
Aug 03, 2020
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We're really pleased you've had such a positive experience Alberto, thanks for taking the time to leave this review. ...

“Excellent Service....”

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Jul 30,2020
Minithumbup
By: 'James'
Jul 30,2020
0 people found
this helpful
Luke was always quick to reply to any queries and solved any issues I had throughout the initial move-in period. Always polite and helpful and continues to be after moving in....
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By: Grainger Customer Service
Jul 30, 2020
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Thanks so much for sharing your experience James, we're delighted Luke has left such a positive impression. ...

“I would recommand Grainger, they are availabl......”

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Jul 29,2020
Minithumbup
By: 'Benoit'
Jul 29,2020
0 people found
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I would recommand Grainger, they are available for anything and very helpful. I never had any issues with Mark and everything went well....
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By: Grainger Customer Service
Jul 29, 2020
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Hi Benoit, Thanks very much for this great feedback! Best wishes ...

“We have lived in our Grainger property for ov......”

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Jul 29,2020
Minithumbup
By: 'Rachel'
Jul 29,2020
0 people found
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We have lived in our Grainger property for over four years now, and for a reason. The house is in a beautiful area and it is managed by Luke wonderfully. Any issue that arises is sorted out professionally and quickly, and Luke is friendly and ...
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“Exemplary service in all aspects during my mo......”

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Jul 20,2020
Minithumbup
By: 'Nick'
Jul 20,2020
0 people found
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Exemplary service in all aspects during my more-than-3-year tenancy at a property managed by Luke Pollard. Quick and clear communication. Very-well organised. Many thanks....
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“Excellent in-house management team...”

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Jul 18,2020
Minithumbup
By: 'Benjamin'
Jul 18,2020
0 people found
this helpful
We've lived in Grainger properties for over 3 years now and I would highly recommend renting with Grainger. Mitch and Kheira are dedicated to providing an excellent service, responsive, and genuinely care about making our experience enjoyable....
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By: Grainger Customer Service
Jul 20, 2020
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Thanks for taking the time to leave your feedback Benjamin, it means a lot to the team. ...

“Excellent customer service ☺️...”

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Jul 09,2020
Minithumbup
By: 'Cheri'
Jul 09,2020
0 people found
this helpful
Great tenancy at Tribe Ancoats for 2 years. Both the move in and move out were very easy and everything was taken care of by Mark who was always incredibly friendly, helpful and made sure I had all the correct paperwork which made the process really ...
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“Good Experience...”

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Jul 08,2020
Minithumbup
By: 'Lauren'
Jul 08,2020
0 people found
this helpful
I have been a Grainger customer (tenant) for five years, and have found them to be very good landlords and property managers. They are fair, clear, and responsive. They were always quick to undertake any repairs when needed in the household. The property manager we ...
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By: Grainger Customer Service
Jul 09, 2020
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Thanks for sharing your experience Lauren, we're really pleased it has been such a positive one. ...

“It's by far the best experience I've had renting a property...”

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Jun 29,2020
Minithumbup
By: 'Thomas'
Jun 29,2020
0 people found
this helpful
I've lived at a property managed by Grainger for the past 3.5 years and I've found the service really professional. Mitch and Kheira have always been easy to contact and helpful. It's by far the best experience I've had renting a property. Helpful, responsive and flexible. ...
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By: Grainger Customer Service
Jun 30, 2020
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Hi Thomas, Thanks so much for sharing your experience, we're delighted it has been such a positive one, and will ensure we share your lovely comments about Mitch and Kheira with the team. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Grainger PLC

Individual Branch Awards

Altrincham, WA14

Newcastle upon Tyne, NE1


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