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Grainger PLC



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“David was great in getting us moved into our new home, whenever we needed something sorting out he made sure it was done as soon as possible!...”

Jan 19,2019
Minithumbup
By: 'Jack and Lucy'
Jan 19,2019
0 people found
this helpful
David was great in getting us moved into our new home, whenever we needed something sorting out he made sure it was done as soon as possible! Great service and would recommend. Thanks David...
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By: Customer service team
Feb 18, 2019
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Dear Amir, Grainger has owned the building for three years and is therefore not responsible for rental agreements signed previously. As with most markets, rental rates in Kew vary based on demand, condition and layout, in addition to square footage. It isn't Grainger's policy to force a renewal on a tenant. As per the terms of the rental agreement, residents always have the option to renew, or to leave the property, giving notice in line with their rental agreement. As part of your renewa ...

“Lovely houses but VERY slow solve problems...”

Jan 18,2019
Minithumbdown
By: 'LAScott'
Jan 18,2019
0 people found
this helpful
We rent an apartment in Berewood, Hampshire and have been here just under a year. In that time, we've met one site manager, and aside from that have had little contact. The house is lovely, but the rent is overpriced, and the service from Grainger ...
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By: Boaly
Jan 26, 2019
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Grainger's PLC is terrible!!! We have waited for weeks on end for a reply as to whether we are eligible whilst also putting other options to move into aside. I would strongly recommend anybody who wants to rent a property from this company gets out while they still can, they WILL take your money and they WILL NOT show any form of sympathy towards doing so. Cold hearted mufugas ...

“I have had Shupria as my property manager for just under a year and I have only very positive things to say about her. Shupria always delivers....”

Jan 11,2019
Minithumbup
By: 'Richard'
Jan 11,2019
0 people found
this helpful
Shupria always delivers on her promises and is caring and courteous no matter what the pressure. Shupria is a credit to her profession and to Grainger...
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By: Customer Service team
Jan 21, 2019
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Thanks so much for sharing your feedback Richard, we're delighted to hear you've had a positive experience. We'll share your comments with Shupria. ...

“Kew Bridge Court...”

Jan 11,2019
Minithumbup
By: 'Karen'
Jan 11,2019
0 people found
this helpful
Loved living in Kew Bridge Court, service amazing and Younis was outstanding, Lisa was so helpful when I moved out...
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By: Customer service team
Jan 21, 2019
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We're delighted you had such a positive experience, thanks for sharing! ...

“Worst company ever...”

Nov 01,2018
Minithumbdown
By: 'ddppppp'
Nov 01,2018
2 people found
this helpful
By far the worst company I ever rented from. Extremely rude, incompetent, unprofessional. The lift did not work for months, had moth and pest issues that just would not be fixed. Would not even give one star....
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“Mr...”

Aug 31,2018
Minithumbdown
By: 'Disappointed tenant'
Aug 31,2018
2 people found
this helpful
Very difficult to manage problems, several issues never solved or long time after. The worst experience for me. They are only interested in your money , shameful !!...
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“Never Rent From Graingers...”

Aug 06,2018
Minithumbdown
By: 'Disgusted Tennant'
Aug 06,2018
6 people found
this helpful
Well what is there to say about Grainger's, they are an utter and total bunch of "and I hate to use this word but sorry I am going to" -UNTS. That's the only word that can describe them. The list of issues I have had ...
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Comment on agent fees
An absolute RIP OFF
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“AVOID at all costs!!!!!...”

May 16,2018
Minithumbdown
By: 'Grscem23'
May 16,2018
2 people found
this helpful
We were due to move into our flat on friday.nothing but problems from start to finish,at the start of the process everything went smoothly a couple of days later we were told all the checks and everything they needed was all great so ...
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Comment on agent fees
Absolute rip off
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“I rented a room through Grainger lettings and now I ......”

Mar 02,2018
Minithumbdown
By: 'Irene'
Mar 02,2018
5 people found
this helpful
I rented a room through Grainger lettings and now I am trying to move out, I provided 3 different potential tenants to replace me and 2 of them gave up because this agency is so slow and the customer service is awful. They are still processing the ...
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“I reported several times issue regarding my flat and the ......”

Oct 02,2017
Minithumbdown
By: 'Poor service'
Oct 02,2017
5 people found
this helpful
I reported several times issue regarding my flat and the building too but without success, I have sent email, made a call but nobody answered me or just without sorting out the problem. It's incredible the poor service that this company provide of your clients. ...
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Comment on agent fees
Bad
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By: Jade
Apr 27, 2018
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Absolute piss poor company, no response for days on end they avoid phone calls and emails. Most of the staff have no sense of urgency and do not respond when they say they will. Absolutley disgusting service, no one seems to take reports seriously. Poorly worded emails, embarassing. Money grabbing cunts particularly the london office ...

“Never ever move into a property owned by Grainger. They ......”

Nov 11,2016
Minithumbdown
By: 'Claire'
Nov 11,2016
9 people found
this helpful
Never ever move into a property owned by Grainger. They bought the house my Nan rents a few years ago. It is nearly impossible to get repairs done, I've been waiting 2 years for the roof to be repaired as tiles have fallen off. There is ...
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“I have had recent dealings with these people. Goodness, they ......”

Jun 13,2016
Minithumbdown
By: 'Don't do it!'
Jun 13,2016
3 people found
this helpful
I have had recent dealings with these people. Goodness, they really don't want to talk to you! No matter how many times you call them, it's always we'll call you back, and they never do! My mother passed away recently, and her house now has ...
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What agent could do to change your mind?
More expensive than a mortgage
Attached Files
Comment on agent fees
More expensive than a mortgage
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“Grainger is possibly the most incompetent company I have ever ......”

Feb 06,2015
Minithumbdown
By: 'Annoyed tenant'
Feb 06,2015
7 people found
this helpful
Grainger is possibly the most incompetent company I have ever dealt with. They attempt to have little to no communication with you, unless you threaten to withhold rent. They are the masters of fobbing you off and constantly seem to be "on leave" so unable ...
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What agent could do to change your mind?
Communicate with us, be responsive, be apologetic when things go wrong, treat us fairly in terms of reimbursement for days when the property was unliveable...
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“This company let us live in a mouldy premises and ......”

Nov 27,2014
Minithumbdown
By: 'Tenant1991'
Nov 27,2014
4 people found
this helpful
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged ...
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What agent could do to change your mind?
This company let us live in a mouldy premises and refused to acknowledge the problem. Also failed to put an extractor fan in, and would not give me any discount of my rent despite the fact a huge amount of my belongings had been damaged by mould.
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“Both tenancy I have been in were taken over by ......”

Jan 18,2014
Minithumbdown
By: 'Sarah'
Jan 18,2014
9 people found
this helpful
Both tenancy I have been in were taken over by grainger. They buy propertys then auction them giving little information to the tenant. They lost the paper work and bank details for all 6 student tenants multiple times. You never speak to the same person twice ...
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What agent could do to change your mind?
There\'s too much they have to fix. They need to stop acquiring properties, making excuses and fix their entire internal system.
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“Difficult to deal with, never accommodating. After I left I ......”

Nov 06,2013
Minithumbdown
By: 'Tim'
Nov 06,2013
8 people found
this helpful
Difficult to deal with, never accommodating. After I left I had rent removed from my account after I left. Staff dont know anything about you or the property. Disorganised with a high staff turnover - about 10 different people in 2 years I dealt with....
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What agent could do to change your mind?
No steal my money, give me compensation for bank charges and time sorting it out. They could just be nice instead of constantly quoting from the tenancy agreement. This is from a tenant who carried out their own maintenance, painting & put up with rather substandard equipment but continued to pay \'market rate\' for the property - I think it\'s really bad to treat people who could have been there for years the same as new tenants.
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“I do not recommend them at all. I have been ......”

Oct 30,2013
Minithumbdown
By: 'UpsertCustomer'
Oct 30,2013
5 people found
this helpful
I do not recommend them at all. I have been waiting 3 weeks to move in to the house they are managing - to this day they have failed to respond to my e-mails unless continuously chased, have not given me a contract and the keys ...
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What agent could do to change your mind?
Been more client focused and responsive. Handled my case with more integrity and transparency.
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Awards won by Grainger PLC

Individual Branch Awards


Altrincham
St John's House Barrington Road, Altrincham WA14 1TJ
(2)
Harbourne
The Circle, Birmingham B17 9DY
(0)
Head Office
Citygate, St James Boulevard, Newcastle upon Tyne NE1 4JE
(7)
show all branches (4)
London Bridge
3rd Floor East No.1 London Bridge, London SE1 9BG
(8)


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