Grafton Estate Agents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing the best possible service. In the unlikely event that you have reason to complain about our service or staff please let us know. This will help us to improve our service and standards. Please put your complaint in writing including as much detail as possible and we will respond within the timeframe as set out below: We will acknowledge your complaint within three working days. We will conduct an internal investigation to establish the details of the complaint and background facts. We will then provide a formal written response detailing the outcome of the internal investigation, within 15 working days (3 weeks) from receipt of the formal complaint. If you are dissatisfied with the formal response given, you must again confirm this in writing within a reasonable timescale, explaining why this is the case. We will then conduct a second review of the complaint and internal investigation and provide you with a written statement expressing a final viewpoint. This will be completed within eight weeks from the first receipt of the formal complaint. If you remain unhappy with our response and have exhausted our complaints procedure, as we are members of the Property Redress Scheme (‘the PRS’), a government approved redress scheme who resolve complaints between members and their consumers, you can contact them and ask them to investigate your complaint in line with their published Conditions of Complaints. Before raising your complaint with the PRS you must have waited 8 weeks from the date of your written complaint to us for us to investigate and respond, and any referral to the PRS must be made within 12 months of the date of our final viewpoint. The Property Redress Scheme is free to use for those making a complaint and further information and guidance on how to resolve complaints is available on their website www.theprs.co.uk/Consumer To make a complaint, you can fill out a complaint form online on their website www.theprs.co.uk/Complain The Property Redress Scheme’s contact details are as follows: The Property Redress Scheme Premiere House, 1st Floor Elstree Way Borehamwood WD6 1JH Telephone: 0333 321 9418 Email: complaints@theprs.co.uk

Last updated at 2/22/2024, 7:10:39 AM by allAgents

Awards won by Grafton Estate Agents

Regional Awards Won by Grafton Estate Agents

Individual Branch Awards