Goymour Homes
5/5, 24 reviews
100% recommended
92% lettings valuation accuracy
96% lettings fee satisfaction
Goymour Homes is a family owned Residential Lettings and Property Management Company that has been providing a lettings service for properties in Norfolk & Suffolk since 1929. As the longest established letting agent in Bury St Edmunds, we pride ourselves in providing a dependable, transparent and professional service to our private landlords, ... show more Goymour Homes is a family owned Residential Lettings and Property Management Company that has been providing a lettings service for properties in Norfolk & Suffolk since 1929.

As the longest established letting agent in Bury St Edmunds, we pride ourselves in providing a dependable, transparent and professional service to our private landlords, corporate clients and tenants.

From town centre offices in Bury St Edmunds, our highly experienced and professional staff manage an extensive, varied portfolio of properties, and are extremely proud of our local reputation for providing honest reliable advice.

We have been providing homes to members of the United States Air Force for over 50 years so therefore have considerable experience with the housing office at both the Lakenheath and Mildenhall bases in fact many new clients have been recommended to us by their colleagues and contact us before they even arrive in the UK

We offer a range of bespoke services to assist our landlords from to simply sourcing a suitable tenant to providing a full property management service

Our aim is to ensure that our landlords feel confident about their investment and to deliver a flexible service that is tailored to match each individual’s requirements with clear fees and NO hidden costs.

Each of our tenants are equally important to us so we will ensure that they are all fully aware of their obligations and responsibilities, provide them with a full inventory of their new home along with colour photographs , ensure that their deposit is held in accordance with legislation and will be on hand to answer any concerns they may have.

Branch Manager, Karen Firth, Member of both the National Association of Estate Agents and The Association of Residential Letting Agents states ‘We consistently achieve high levels of rental income and occupancy and take care to ensure that we source the right tenant for each of the properties we manage. Our primary commitment is to build long term relationships with both our landlords and tenants by providing the very best possible service”

If you are considering letting a property or searching for a new home please contact us or pop in for a chat and we would be pleased to help.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 96% £595 £1,260
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 12 0 0 0 0 0 0 0
Areas covered
  • Bury St Edmunds
  • Bury, Mildenhall, Beckenham
  • Thetford
  • Thetford, Diss, Banham
  • Newmarket
  • Newmarket
  • Mildenhall
Address

10 Hatter Street
Bury St Edmunds
Suffolk
IP33 1LZ
01284 766884

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Lettings TPOS DPS SAGEagent Property Redress Scheme
Latest Properties

No Properties

“End of tenancy review...”

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Jan 08,2021
Minithumbup
Karen
Tamzin
By: 'Matt'
Jan 08,2021
0 people found
this helpful
I was very happy with the way my tenancy was managed throughout. Karen, Tamzin and the team were always on hand to assist. I had a couple of out of hours maintenance issues that were resolved swiftly and very efficiently. I've never had a bad ...
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“Excellent Service...”

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Dec 04,2020
Minithumbup
Karen
Kathryn
By: 'Carol'
Dec 04,2020
0 people found
this helpful
For my first time renting on my own, the team at Goymour could not have been more helpful and supportive. The whole process went so smoothly and efficiently. The friendly voice at the end of the phone was much appreciated and they were always very ...
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“5* would recommend...”

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Oct 18,2020
Minithumbup
Karen
Tamzin
By: 'Ashliegh'
Oct 18,2020
0 people found
this helpful
We rented through Goymour Homes for almost three years and were always happy with the service provided. Any issues were quickly rectified and would not hesitate to use them to rent/manage our own rental properties in the future....
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“Goymour Homes have been my rental agent for m......”

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Jun 17,2020
Minithumbup
Karen
Kathryn
By: 'hilary'
Jun 17,2020
0 people found
this helpful
Goymour Homes have been my rental agent for my property for about 9 years. I cannot fault them. I had a few agents prior to Goymours and always issues with all of them. Goymours are professional, up to date with all legislation, only contact me with ...
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“Karen and her team and Goymour Homes are doin......”

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May 11,2020
Minithumbup
Karen
Kathryn
By: 'Sigi'
May 11,2020
0 people found
this helpful
Karen and her team and Goymour Homes are doing a fantastic job looking after our rental property for the past 16 years or so. They always have sound advice should problems arise and will go the extra mile and do it with a smile! I couldn’...
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“We contacted Goymour Homes to see if we could......”

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Mar 24,2020
Minithumbup
Karen
By: 'Ian'
Mar 24,2020
0 people found
this helpful
We contacted Goymour Homes to see if we could re-locate our daughter from London as the impact of the Corona Virus started to hit home. Having spotted a suitable property on a Friday night the staff at Goymour Homes not only maintained contact whilst closed ...
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“Kathryn, Karen and Tamzin - THANK YOU THANK Y......”

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Mar 03,2020
Minithumbup
Karen
Kathryn
By: 'Marco'
Mar 03,2020
0 people found
this helpful
Kathryn, Karen and Tamzin - THANK YOU THANK YOU THANK YOU We managed to turn around from viewing to moving in with 36 hours which could not have been done without the dedication of a team that understand the needs of a customer. They both went ...
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By: Karen Firth
Mar 03, 2020
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Thank you for your kind words Marco, it was a pleasure to deal with you and we hope that your and your family are happy in you new home. ...

“Very friendly, efficient competent team....”

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Feb 26,2020
Minithumbup
Karen
Tamzin
By: 'Paul'
Feb 26,2020
0 people found
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Very friendly, efficient competent team who did a great job in quickly finding me new tenants. The new tenants also commented how good their experience with Goymours had also been. This is the second time they have quickly found new tenants and have provided lots ...
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“We have owned 3 properties and have let them ......”

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Dec 19,2019
Minithumbup
Karen
Tamzin
By: 'Hazel'
Dec 19,2019
0 people found
this helpful
We have owned 3 properties and have let them over the past 10 years. We had several bad experience cues with agents before finding Goymour Homes who was recommended to us by our decorator who had worked for them. Karen, Kathryn and Tamsin have been fantastic. We ...
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“Brilliant Agent to work with...”

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Dec 17,2019
Minithumbup
Tamzin
Karen
By: 'Joel'
Dec 17,2019
0 people found
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Brilliant Agent to work with, Katherine, Tamzin and Karen have all made my life so much easier! Would 1000000% Recommend!...
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“Very through and helpful...”

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Jun 19,2019
Minithumbup
Kathryn
By: 'Mason'
Jun 19,2019
0 people found
this helpful
Kathryn is a very friendly, smiley and enthusiastic person. She made us feel very welcome and was easy to talk to. Not only did she have great knowledge on the property but also a professional outlook on the deal we were looking to pursue....
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Comment on agent fees
Good
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“Amazing...”

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May 28,2019
Minithumbup
By: 'Hazel'
May 28,2019
0 people found
this helpful
Amazing service for over 3 years now. We were recommended to them by our decorator as she works for them in some of their rental properties. The staff at Goymour Homes are professional, friendly and efficient. We completely trust their judgement and decisions due to their ...
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Comment on agent fees
Fees are lower than 3 previous agents we had been with and had left due to bad experiences.
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“Lovely people who will do thier up most to help....”

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Feb 12,2019
Minithumbup
Karen
Tamzin
By: 'Mel'
Feb 12,2019
0 people found
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Lovely friendly staff. Nothing is too much trouble. Answered every question. Had time for each question or concern. Very satisfied ....
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Comment on agent fees
Good
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“Karen and Tamzin were excellent throughout my tenancy. I found Goymour yo be professional, responsive and with a genuine emphasis on great service....”

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Apr 10,2018
Minithumbup
Karen
Tamzin
By: 'Scott'
Apr 10,2018
0 people found
this helpful
Karen and Tamzin were excellent in every respect, and I have never dealt with such professional and polite agents. They made my tenancy run completely smoothly and I would not hesitate to recommend Goymour. Outstanding service levels....
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Comment on agent fees
The agents fees were fine, in line with market rate.
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By: Karen
Apr 10, 2018
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Thank you Scott for your review. We wish you every success in your new location. ...

“Karen and the team have been fantastic over the last 5 ......”

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Dec 08,2017
Minithumbup
Karen
Tamzin
By: 'RJ'
Dec 08,2017
0 people found
this helpful
Karen and the team have been fantastic over the last 5 years. As a first time landlord, they helped me get everything set-up with ease and found me the best tenants which is testament that they are still in the property 5 years on. They're quick to ...
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“Fantastic local letting agency, who continually strive for perfection. Competitive ......”

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Dec 06,2017
Minithumbup
By: 'Mr'
Dec 06,2017
0 people found
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Fantastic local letting agency, who continually strive for perfection. Competitive fees with outstanding customer service. Correspondence is regular and punctual along with payments. Their expertise means there is minimal input from the customer required, along with the knowledge that your property is being well looked ...
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Comment on agent fees
Competitive fees -
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“I have used their service for over 10 years now through ......”

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Nov 10,2017
Minithumbup
By: 'Mr'
Nov 10,2017
0 people found
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I have used their service for over 10 years now through several tenants. The overall service is excellent from the friendly staff at the office through to knowing if any maintenance issues occur they can have one of their selection of tradesmen attend within hours/days ...
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Comment on agent fees
Good
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“The service we have received over the years from Goymour ......”

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Nov 05,2017
Minithumbup
Karen
Tamzin
By: 'Mrs'
Nov 05,2017
0 people found
this helpful
The service we have received over the years from Goymour Homes in Bury St Edmunds has been second to none. They have a professional yet friendly approach which made our renting very straight forward and if we ever have any problems they are quick to ...
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Comment on agent fees
Good
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“I let 3 of my properties with Goymour Homes, My life ......”

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Nov 03,2017
Minithumbup
Karen
By: 'James'
Nov 03,2017
0 people found
this helpful
I let 3 of my properties with Goymour Homes, My life became too busy and hectic to manage these houses myself so I chose the fully managed option. Well all I can say is my houses were never empty for long, rent was always paid and ...
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Comment on agent fees
Very reasonable and if you have a few properties they may negotiate?
Was this helpful? Yes

“Staff in branch are always friendl, helpful and willing to ......”

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Nov 03,2017
Minithumbup
By: 'Susanne'
Nov 03,2017
0 people found
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Staff in branch are always friendl, helpful and willing to go the extra mile. Have had problems with emergency number....
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“Both Karen and Tamzin have been exceptionally professional as well ......”

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Nov 02,2017
Minithumbup
Karen
Tamzin
By: 'Steve'
Nov 02,2017
0 people found
this helpful
Both Karen and Tamzin have been exceptionally professional as well as really friendly and helpful whilst managing my property. I am impressed by the in depth audit and then the written inspection report I receive 6 monthly. I also appreciate the fact that when there is ...
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Comment on agent fees
I believe for the service the fees are good.
Was this helpful? Yes

“Goymer Homes has managed our rental property for 16 months now ......”

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Nov 02,2017
Minithumbup
Karen
Kathryn
By: 'Hazel'
Nov 02,2017
0 people found
this helpful
Goymer Homes has managed our rental property for 16 months now and they have been extremely professional. They found us tenants very quickly and has managed the property ever since. They check the property on a 6 monthly basis and report back with any problems. We have ...
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Comment on agent fees
Excellent rates
Was this helpful? Yes
By: karen
Nov 02, 2017
View all comments (1)
Thank you for your kind words. It is always a pleasure to deal with you. ...

“I can highly recommend Goymours. They look after our properties ......”

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Nov 02,2017
Minithumbup
Karen
Kathryn
By: 'LAC'
Nov 02,2017
0 people found
this helpful
I can highly recommend Goymours. They look after our properties as if they were their own. Their attention to detail and knowledge of the local market and in particular military tenancy requirements is excellent....
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Comment on agent fees
Very competitive
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“AMAZING!! Struggled to find a place with every other outlet ......”

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Oct 14,2016
Minithumbup
By: 'Perfect!'
Oct 14,2016
0 people found
this helpful
AMAZING!! Struggled to find a place with every other outlet and Goymour came to rescue! Friendly and massively helpful when helping us through the paperwork which can be confusing for a first timer, but they made it simple. And for where we live and the ...
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Comment on agent fees
Perfectly priced for the area
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No image available Karen
(18)
No image available Tamzin
(10)
No image available Kathryn
(7)

Tenant Fees

Overall Fees

Tenant Fees
You will not be asked to pay any fees or charges in connection with your application for a tenancy. However under the terms of our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request.
During the tenancy (payable to the Agent)

Payment of up to £50 inc vat if you want to change the tenancy agreement

Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base rate

Payment of the reasonably incurred costs for the loss of keys\\\\\\\/security devices . If the loss results in the locks needing to be changed , the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there wil be a chatge of £15 per hour ( I

Last updated on 04/06/2019, 5:30 PM by Karen Firth , Branch Manager

Overall Fees

Tenant Fees
You will not be asked to pay any fees or charges in connection with your application for a tenancy. However under the terms of our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request.
During the tenancy (payable to the Agent)

Payment of up to £50 inc vat if you want to change the tenancy agreement

Payment of interest for the late payment of rent at a rate of 3% over the Bank of England Base rate

Payment of the reasonably incurred costs for the loss of keys/security devices . If the loss results in the locks needing to be changed , the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there wil be a chatge of £15 per hour ( I

Last updated on 04/06/2019, 5:32 PM by Karen Firth , Branch Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:19 PM 08/03/2019 by karen Firth

Awards won by Goymour Homes

Individual Branch Awards

Bury St Edmunds, IP33


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