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Gordon & Co, established in 1948 are specialists in Block Property Management.
 
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Properties for sale
Properties for rent
Sep 23,2016
Minithumbdown
By:
Sep 23,2016
0 people found
this helpful
Poor service for four years as a management agent. Problems ignored. No communication as to difficulties encountered. Simply uncaring and not good enough. Notice has been served....
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Was this helpful? Yes
Jul 31,2016
Minithumbdown
By:
Jul 31,2016
2 people found
this helpful
Gordan & Co. appear to have received a number of positive reviews on their estate agent / sales performance. However, it is on my experience with them as letting agents that I would like to leave a review, as my experience with them as a tenant has been overwhelmingly negative. I would go so far as to say that they are the number one reason I have since done almost everything I can to avoid dealing with letting agents in the London real estate market. In short, Go. & Co. demanded huge f...
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What agent could do to change your mind?
The enormous fees for negligible service were my primary cause for complaint.
Comment on agent fees
The enormous fees for negligible service were my primary cause for complaint.
Was this helpful? Yes
By: Cobi van den Beg
Aug 01, 2016
View all comments (1)
Dear Robert, We are sorry to hear you have been unsatisfied with our service. We take complaints extremely seriously so we will investigate this further, discuss internally and respond to you shortly. Thank you for your patience in this matter. Kind regards, Gordon & Co.....
Jul 19,2016
Minithumbdown
By:
Jul 19,2016
1 people found
this helpful
I've dealt with Anscombe & Ringland and a few other reputable letting agencies before. So I can make my review based on a number of instances. Terrible agents. I'm very happy I walked away before I actually paid them six months in advance. Apparently the letting agent told me that there had been a contract in place before I approached them so it speaks volumes that consecutive prospective tenants walked away. Very unprofessional. It seems the agent I was assigned with did not have ...
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Comment on agent fees
Outrageous for what they were.
Was this helpful? Yes
By: Gordon & Co.
Aug 01, 2016
View all comments (3)
Thank you for letting us know. We always appreciate customer feedback, good and bad so please be rest assured that this will be thoroughly investigated as this is not the standard of service we pride ourselves on. If you would like to provide us with any more information in regards to your complaint, please email us on enquiries@goandco.co.uk. We again, sincerely apologise that you have been dissatisfied the service you received. Kind regards, Gordon & Co.....
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
Working with Jacob and Adnan on the sale of our flat has been second to none. We were under pressure to have our flat sold quickly to secure our next property. The flat was marketed really well, with good prospective buyers through and we were able to have the property under offer in less than one week. Our chain has since been complicated and Adnan has done an exceptional job of keeping it all under control and managing expectations. It has been a really positive experience overall and we w...
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What agent could do to change your mind?
The fee's have been what we would expect and competitive with other agents in the area.
Comment on agent fees
The fee's have been what we would expect and competitive with other agents in the area.
Was this helpful? Yes
Feb 17,2016
Minithumbup
By:
Feb 17,2016
5 people found
this helpful
Nice service, friendly, always available. They are flexible, understand your needs and timings and really helpful. I would totally recommend it....
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Was this helpful? Yes
Feb 15,2016
Minithumbup
By:
Feb 15,2016
0 people found
this helpful
Adnan, We just want to say that it was an absolute pleasure to work with you. Your persistence and resolve to help us find a buyer and help us through all the hiccups along the way has been most commendable. We are new to buying and selling property in the UK and you really kept a very close watch on us from the initial marketing of our property right down to the completion of sale. Your attentiveness was very much appreciated for newbies like us. We will definitely refer you to our friends ...
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What agent could do to change your mind?
Agent fees were standard market rate. Services rendered were above what was expected.
Comment on agent fees
Agent fees were standard market rate. Services rendered were above what was expected.
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
0 people found
this helpful
Jacob is simply fantastic! his valuation of my property was spot on and his level of customer service is superb. Jacob went the extra mile in staying in touch and providing additional helpful information. He cultivates a really supportive, friendly and helpful team- thank you Jacob!...
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What agent could do to change your mind?
Good= very fair
Comment on agent fees
Good= very fair
Was this helpful? Yes
Jan 29,2016
Minithumbup
By:
Jan 29,2016
12 people found
this helpful
Great and dedicated communicator. Faced a significant number of issues as tenant . I had to deal with a pretty unresponsive landlord in the first week and Shay managed to solve these issues even if the property was not a managed. His commitment is outstanding. I moved around the world 25 times and I was very pleased to deal with this gentlemena. Highly recommended...
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What agent could do to change your mind?
Standard
Comment on agent fees
Standard
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
17 people found
this helpful
After a very disappointing experience with another agent I spoke with Shay at Gordon and Co. What can I say - he has really helped my girlfriend and I in finding our ideal first place together. Nothing was too much, always available and answering any questions we had. The landlord was taking his time in deciding the outcome however Shay was always in contact making us aware of what and where the deal was. Its not often you receive such great customer service and I would definitely recommend Sha...
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What agent could do to change your mind?
Fine.
Comment on agent fees
Fine.
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
19 people found
this helpful
Very helpful, and very responsive. Everything was concluded quickly and professionally. We had an issue, and it was resolved straight away....
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What agent could do to change your mind?
Okay
Comment on agent fees
Okay
Was this helpful? Yes
Jan 16,2016
Minithumbup
By:
Jan 16,2016
0 people found
this helpful
The team at Gordons of Norbury were excellent in dealing with the sale of our Mother's house. The house had been in our family for over 60 years and when our Mother had to move into a nursing home the house regrettably had to be sold. From my first valuation meeting with Peter Hieatt at the house his professionalism, empathy and helpfulness made a very difficult and upsetting situation less streddful. The team dealt with the sale of the house in a very professional way handling everything for...
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What agent could do to change your mind?
acceptable fee
Comment on agent fees
acceptable fee
Was this helpful? Yes
Jan 11,2016
Minithumbup
By:
Jan 11,2016
22 people found
this helpful
Shay has been very helpful in securing a new tenant for my rental property. He has kept me updated thought the process and his work has resulted in achieving a good tenant at the suggested monthly rental figure. Shay has responded to my phone messages and emails quickly and has dealt with the whole process in a friendly and professional manner. I would not hesitate to recommend his services....
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What agent could do to change your mind?
Reasonable for the excellent service provided.
Comment on agent fees
Reasonable for the excellent service provided.
Was this helpful? Yes
Dec 31,2015
Minithumbup
By:
Dec 31,2015
0 people found
this helpful
This was a new build property still under development. There were several delays due to the developer, amounting to more than 6 months in total. Despite this difficult situation Will kept me informed of progress at all times and was helpful and apologetic throughout. In the end I managed to get sale and purchse perfectly timed together....
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Was this helpful? Yes
Dec 17,2015
Minithumbup
By:
Dec 17,2015
30 people found
this helpful
Every person who has rented in London knows that finding a good property is tedious at the best of times. Having then found my 'perfect' property the challenge is then to work with a lettings agent which having heard stories from my friends, I was frankly dreading. I have been wonderfully surprised by the level of professionalism and speed at which Shay has worked to secure this property for me. He has been an excellent advocate for me with the landlord and I felt well represented by him. We g...
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What agent could do to change your mind?
Could always be cheaper :)
Comment on agent fees
Could always be cheaper :)
Was this helpful? Yes
Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
Excellent all round service, extremely professional and great communication I would happily recommend Jacob and the Gordon's team to anyone looking to buy or sell a property. Close to full asking price achieved in under 2 days of being on the market. the turn around time from our first meeting to completion was very prompt and stress free....
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What agent could do to change your mind?
very happy
Comment on agent fees
very happy
Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
I was really happy with the service provided by Jacob Marsh from Gordon & Co throughout all the process. I definitely recommend Jacob....
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Was this helpful? Yes
Oct 27,2015
Minithumbup
By:
Oct 27,2015
1 people found
this helpful
We were very pleased with Gordon & Co., and George Beale was friendly and helpful. He got us into our first choice apartment, and we couldn't be happier. We highly recommend Gordon & Co. and George....
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Was this helpful? Yes
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
I had the pleasure of using Gordon & Co in the selling of my apartment in Little London Court. Jacob the branch manager was extremely helpful throughout the whole process and was very prompt in returning any calls or queries. I have used Gordon & Co previously in the sale of a property and both times I was impressed with the service provided. I would recommend their company based on my experience....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I use Gordon & Co in a letting capacity, in which they have done a good job over the past two years. Communication from Jacob has been good and he has quickly found me tenants both times....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
0 people found
this helpful
I had an extremely positive experience with Gordon & Co, and of course with Jacob Marsh - Branch Manager - who assisted me in the purchase of my flat. Being a foreigner with relatively small experience of the real estate market in London (this was my second purchase), Jacob was very resourceful in addressing my questions. Moreover, I really appreciated his availability. Jacob answers promptly to emails and his always available on the phone until late. He showed me the place 4 times befor...
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What agent could do to change your mind?
Competitive.
Comment on agent fees
Competitive.
Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
1 people found
this helpful
I am a student tenant who was really desperate to move into a flat as I was staying in a hotel for 8 nights already. My move in date was initially for the 26th but Jacob really helped me to move in by the 24th, and for that I really did appreciate his help to make sure I could settle in faster. The whole process of moving in was very easy and smooth and I am very grateful for that....
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Was this helpful? Yes
Sep 20,2015
Minithumbup
By:
Sep 20,2015
0 people found
this helpful
I used Gordon & Co (Tower Bridge branch) to buy a property, my first property, in the summer. I found the service that I received to be very good. They were extremely responsive to my phone calls and emails and usually always got back to me the same day. Once the offer had been accepted Gordon & Co were good at liaising between the seller and myself to move the process along as quick as possible. All the staff I spoke to at the firm are friendly and helpful providing information on the n...
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Was this helpful? Yes
Sep 16,2015
Minithumbup
By:
Sep 16,2015
1 people found
this helpful
I was selling a property in London and I am from MAlaysia. Due to the distance I often had difficulties in dealing with the property, especially the delay of documents. Luckily Mr. Jacob was there for us. Despite there were some hiccups before the exchange of the contract but Mr. Jacob was there for me and help me to liase with the purchaser and secured the purchase for me. Strongly recommended....
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Was this helpful? Yes
Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
I bought my studio via Gordon and Co 2012. All the staff at the Paddington branch were so very, very helpful, efficient and professional.I felt as though I was their only client, they paid attention to every detail and did their utmost to make the sale a smooth transaction and a positive experience. I have been letting my property with Gordon and Co. since the purchase was complete. I have experienced non stop lets with good quality tenants, I could not ask for better service than I receive. ...
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What agent could do to change your mind?
Very fair and worth the amount I pay.
Comment on agent fees
Very fair and worth the amount I pay.
Was this helpful? Yes
Jul 07,2015
Minithumbdown
By:
Jul 07,2015
5 people found
this helpful
An absolutely shockingly bad company - email below sent and marked as urgent. Funnily enough not responded to. A previous email went unanswered for three weeks and was only eventually answered when it was resent three times since that date! If ever I call the office, the member of staff i need is always in a meeting, is this because he knows he might actually have to answer some difficult questions?! This company are a shambles - I have escalated my email to a manager but surprisingly, no ...
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Comment on agent fees
management fees are an absolute joke
Was this helpful? Yes
By: Gordon & Co.
Jul 07, 2015
View all comments (1)
Hello, I am very sorry to hear that you are not satisfied with the service you have received. In order to address the issues that you have raised, I will need to know a little more about your property as we manage a lot of properties around the UK. Would you mind letting me know the name of the building you are living in and the office that you are usually in contact with and I will get to the bottom of this as soon as I can. I sincerely apologise for the lack of response and I will do....
Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
As the landlord of an apartment on Westbourne Terrace, I had been letting my property through a rival agency for several years but became dissatisfied with the service. As a result, I contacted Gordon & Co who were considerably more professional and proactive in their search for a new tenant. Gordon & Co's search yielded quick results and a high quality tenant. Stephen was flexible in negotiations and efficient in proposing and executing minor refurbishments to the property....
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Was this helpful? Yes
Mar 12,2015
Minithumbup
By:
Mar 12,2015
0 people found
this helpful
I had only just moved to London and was I'm urgent need of a property to lease in the Paddington/Bayswater area. Gordon & Co were the first agency I walked into and they were extremely helpful. Communication was great, it made the whole process very easy while I was quite stressed ....which I was not used to in the past. I am very thankful for their services there and would highly recommend to anyone....
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Comment on agent fees
I was new to London and desperately needed a property in Paddington. Gordon & Go was a delight and were very efficient and helpful throughout. I would highly recommend using them as their communication was excellent and they were very easy to use.
Was this helpful? Yes
Feb 21,2015
Minithumbdown
By:
Feb 21,2015
5 people found
this helpful
My experience with this agency went from bad to worse. When I originally called into the office to book into see a property in Shad Thames the person who picked the phone us was extremely rude to me as soon as he realised that I wanted to speak to someone in the lettings side as he was in sales, I was promised that I would be called back by someone in lettings. I never received that call so against my better judgment I called again as I really wanted to see this apartment. The guy who showed us...
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Was this helpful? Yes
By: Gordon & Co.
Feb 27, 2015
View all comments (1)
Hello Sarah, We are very to sorry that you have not had a satisfactory experience with us. We would like to investigate further into your situation in order to address the issues you came across. Please could you provide us with more information about your original enquiry e.g. property you were interested in, who conducted the viewing etc. Please could you send this to enquiries@goandco.co.uk Thank you, we appreciate your time.....
Feb 01,2015
Minithumbup
By:
Feb 01,2015
1 people found
this helpful
I had only just moved to London and was I'm urgent need of a property to lease in the Paddington/Bayswater area. Gordon & Co were the first agency I walked into and they were extremely helpful. Communication was great, it made the whole process very easy while I was quite stressed ....which I was not used to in the past. I am very thankful for their services there and would highly recommend to anyone....
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Was this helpful? Yes
Jan 22,2015
Minithumbup
By:
Jan 22,2015
2 people found
this helpful
Stephen understood our situation and enabled us to secure this property. He was prompt, thorough and very professional. The service thereafter was slick and efficient. My only concern is the referencing agency that is used. This nearly lost us the property - and it almost lost the landlord his tenant when he was on a very tight schedule. As a landlord myself, I would be very concerned to discover how this referencing agency works. Their admin is crude, cheap and certainly the checks are conducte...
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Was this helpful? Yes
By: Rianna
Jan 22, 2015
View all comments (1)
Hi there, thank you for your comment. It is much appreciated and always lovely to hear that clients have received a good service with us! We just wanted to let you know that we are currently in the process of changing our referencing company and therefore this will not be an issue for much longer. Please feel free to get in touch with Stephen or any of our offices if you need any property advice or search help in the future.....



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 12 9 6 1 5 0 1 8

Job vacancies

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Agent Fees

No fees set.
Last updated at 10:56 AM 05/05/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:56 AM 05/05/2015 by allAgents

Awards won by Gordon & Co

Individual Branch Awards

London, W2 1HR

Firm rankings



Office 1
200 Lavender Hill, Battersea SW11 1JA
(7)
Office 1
1354 London Road, London SW16 4DA
(2)
Office 1
6 London Street Paddington, London W2 1HR
(15)
show all branches (6)
Office 1
22 Long Acre, London WC2E 9LY
(0)
Strata Pavillion Branch
The Pavillion, 4 Walworth Road,, London SE1 6EB
(6)
Tower Bridge London
212 Tower Bridge Road, London SE1 2UP
(21)

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