• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Ingrid Vichova
    Ingrid Vichova
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Putnam-Smith
    Lucy Putnam-Smith
  • Denisha Gayle
    Denisha Gayle
  • Lewis Frimpong
    Lewis Frimpong
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Jarvis Akenteng
    Jarvis Akenteng
  • Ivaan Nagen
    Ivaan Nagen
  • Damian Wolowski
    Damian Wolowski
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 


Properties for sale
Properties for rent
Sep 26,2016
Minithumbup
By:
Sep 26,2016
Featured Review
0 people found
this helpful
Goodfellows were seller's agent but we interacted with them on a daily basis during the buying process, mainly with Jason Kates. From the time we arranged a viewing to the day we completed purchased, the team was very good at responding to our concerns, given we were first time buyers, followed up on queries and always very transparent. They acted as a trusted bridge between the seller and us. We would highly recommend Goodfellows....
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What agent could do to change your mind?
We didn't pay any commission
Comment on agent fees
We didn't pay any commission
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
Featured Review
0 people found
this helpful
Folks at Goodfellows Raynes Park branch are hardworking and very attentive to necessary detail. Thanks to them my relocation to Raynes Park was a breeze. They'll make sure you're informed at every stage of the process. They respond to all forms of communication swiftly. There are no last minute changes, or charges in small print :-) In short, they are great to work with, and are definitely my choice of estate agent!...
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Comment on agent fees
Fees were reasonable and clearly outlined upfront.
Was this helpful? Yes
By: Mia
Sep 23, 2016
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Thank you very much for taking the time to leave the great feedback....
Sep 19,2016
Minithumbup
By:
Sep 19,2016
Featured Review
0 people found
this helpful
Very helpful setting up the initial viewing and putting in an offer. Checked how things were going even though the property was not managed by them....
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Was this helpful? Yes
By: Mia
Sep 21, 2016
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Thank you for the feedback....
Sep 16,2016
Minithumbup
By:
Sep 16,2016
Featured Review
0 people found
this helpful
Louise has been brilliant from the outset. She has helped us find the perfect home from our family, and has consistently been calm, patient and reassuring throughout the process. I would highly recommend her....
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Was this helpful? Yes
By: Mia
Sep 16, 2016
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Thank you very much for the feedback....
Sep 15,2016
Minithumbup
By:
Sep 15,2016
Featured Review
0 people found
this helpful
Marion was friendly and helpful. She responded quickly to my emails and was very supportive when I ran into problems in getting part of my deposit back. The situation was resolved fairly. I trusted her to help me with renting the property and the whole experience was a positive one. Thanks Marion - you were really helpful and now I've bought my own house, I will definitely contact you if I ever consider renting it out....
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Was this helpful? Yes
By: Mia
Sep 15, 2016
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Thank you very much for taking the time to leave us great feedback....
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
Goodfellows were seller's agent but we interacted with them on a daily basis during the buying process, mainly with Jason Kates. From the time we arranged a viewing to the day we completed purchased, the team was very good at responding to our concerns, given we were first time buyers, followed up on queries and always very transparent. They acted as a trusted bridge between the seller and us. We would highly recommend Goodfellows....
read full review
What agent could do to change your mind?
We didn't pay any commission
Comment on agent fees
We didn't pay any commission
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
Folks at Goodfellows Raynes Park branch are hardworking and very attentive to necessary detail. Thanks to them my relocation to Raynes Park was a breeze. They'll make sure you're informed at every stage of the process. They respond to all forms of communication swiftly. There are no last minute changes, or charges in small print :-) In short, they are great to work with, and are definitely my choice of estate agent!...
read full review
Comment on agent fees
Fees were reasonable and clearly outlined upfront.
Was this helpful? Yes
By: Mia
Sep 23, 2016
View all comments (1)
Thank you very much for taking the time to leave the great feedback....
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
Very helpful setting up the initial viewing and putting in an offer. Checked how things were going even though the property was not managed by them....
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Was this helpful? Yes
By: Mia
Sep 21, 2016
View all comments (2)
Thank you for the feedback....
Sep 16,2016
Minithumbup
By:
Sep 16,2016
0 people found
this helpful
Louise has been brilliant from the outset. She has helped us find the perfect home from our family, and has consistently been calm, patient and reassuring throughout the process. I would highly recommend her....
read full review
Was this helpful? Yes
By: Mia
Sep 16, 2016
View all comments (1)
Thank you very much for the feedback....
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
Marion was friendly and helpful. She responded quickly to my emails and was very supportive when I ran into problems in getting part of my deposit back. The situation was resolved fairly. I trusted her to help me with renting the property and the whole experience was a positive one. Thanks Marion - you were really helpful and now I've bought my own house, I will definitely contact you if I ever consider renting it out....
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Was this helpful? Yes
By: Mia
Sep 15, 2016
View all comments (1)
Thank you very much for taking the time to leave us great feedback....
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
From the viewing appointment at the property Denisha has been really helpfull, any questions or sugestions she was there to provide a good advice , we had issues with the first property we supposed to move in but she move quickly to found us another one, a better option,and helped us in a short period of time, I am happy to deal with denisha , calm and nice person....
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What agent could do to change your mind?
fees are almost the same in london for every agent
Comment on agent fees
fees are almost the same in london for every agent
Was this helpful? Yes
By: Mia
Sep 15, 2016
View all comments (1)
Thank you for the great feedback....
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Dinisha was so helpful from the start to the end of the process. She is always punctual, responsive and we recommend her outstanding work. Best to deal with....
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What agent could do to change your mind?
The entire transaction concluded in a week time. So we do recommend the agent to clients.
Comment on agent fees
The entire transaction concluded in a week time. So we do recommend the agent to clients.
Was this helpful? Yes
By: Mia
Sep 13, 2016
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Thank you for the feedback....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Lucy has great telephone manner - made me want to call with any problems or questions. Always explains everything well and response times to everything was super fast....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Sep 07, 2016
View all comments (1)
Thank you for for leaving us great feedback, we really appreciate it....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Rebecca dealt with a maintenance issue in a very professional manner. Her care and diligence enabled a plumbing repair to be carried out at the most effective cost for us as the Landlord whilst giving the tenant the most suitable solution. A very efficient member of staff....
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What agent could do to change your mind?
Fees are not excessive for the service provided
Comment on agent fees
Fees are not excessive for the service provided
Was this helpful? Yes
By: Mia
Sep 08, 2016
View all comments (1)
Thank you for the feedback....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
We were dealing with a lot of estate agents in the process of buying a house. From day 1 we were impressed with the professionalism of both John and Stefan. They were excellent and communicated well and followed up on outstanding matters. All credit to Goodfellows and we will consider them when selling or renting out in the future....
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Comment on agent fees
NA
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Rebecca is helpful, friendly and prompt. She (and all the other members of the team who are involved with our portfolio of properties) are always very efficient and thorough. We have complete confidence in this company and they do an excellent job for us....
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What agent could do to change your mind?
Fine and perfectly reasonable
Comment on agent fees
Fine and perfectly reasonable
Was this helpful? Yes
By: Mia
Sep 07, 2016
View all comments (1)
Thank you leaving great feedback....
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Denisha has been really helpfull. besides issues with the forst property we supposed to move in she found us another one and helped us in a short period of time....
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What agent could do to change your mind?
quiet pricy
Comment on agent fees
quiet pricy
Was this helpful? Yes
By: Mia
Sep 07, 2016
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Thank you taking the time to leave us feedback....
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Stefan and John from Goodfellows were outstanding! They were very knowledgeable about the area and the property which gave us comfort from the beginning. The level of contact from them was great - they stayed in touch but did not overwhelm us, and they were always easy reachable if needed. When we submitted our offer on the property we felt as if we were able to make a fully informed decision. The process to purchase can be complicated; we did however always feel like we could go to either Ste...
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Was this helpful? Yes
By: Mia
Sep 06, 2016
View all comments (1)
Thank you for the great feedback, we are delighted you are happy in your home....
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
0 people found
this helpful
We chose this estate agent based on the very good sales pitch provided by the Branch Manager -particularly relating to customer service and after offer follow up. We were disappointed that we did not receive the customer service we expected. We also did not feel that the Estate agent was on our side but on the side of the buyer. They did not support us to get the best price and when we provided feedback directly relating to the lack of customer service we felt that the manager was both rude a...
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Comment on agent fees
Fees were average
Was this helpful? Yes
By: Martin Humphreys
Sep 06, 2016
View all comments (1)
Dear Vendor Thank you for your comments. Goodfellows takes customer satisfaction very seriously and I would like to look in to this in more detail so we can investigate as to how things unfortunately went wrong. If you can please provide me with some more information, I will investigate personally. Many thanks. Martin.humphreys@goodfellows.co.uk....
Sep 06,2016
Minithumbup
By:
Sep 06,2016
0 people found
this helpful
Provided a very professional service. Very keen staff. Always willing to go the extra mile. I would definitely consider using Goodfellows again due to the good service received....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Christopher and Maria were both very knowledgeable, found me a good tenant very quickly and were always there to answer any questions. Very friendly....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Sep 06, 2016
View all comments (1)
Thank you for taking the time to leave us great feeback....
Sep 04,2016
Minithumbup
By:
Sep 04,2016
0 people found
this helpful
Thank you! The best settings agent I know! Top level proffesionalist and person. I will work with you again and everyone will know how great are you. Thank you one more time....
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What agent could do to change your mind?
Good.
Comment on agent fees
Good.
Was this helpful? Yes
By: Mia
Sep 05, 2016
View all comments (1)
Thank you for the positive feedback....
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Lewis's service was excellent .He helped to me and to my family to find the perfect house for us .The value of the house totally worth the money....
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What agent could do to change your mind?
Excellent
Comment on agent fees
Excellent
Was this helpful? Yes
By: Mia
Sep 05, 2016
View all comments (1)
Thank you for leaving us great feddback....
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
I can`t speak highly enough of Goodfellows lettings Morden, I have several properties in south London that Goodfellows handle. Sharlima and her team always deliver and make the process very easy. Laura and Julie provide an excellent service dealing with post move- in issues, and ensure both landlord and tenants are updated. Keep up the good work, thanks....
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What agent could do to change your mind?
Value for money
Comment on agent fees
Value for money
Was this helpful? Yes
By: Mia
Sep 05, 2016
View all comments (1)
We are very glad you had a smooth process, thank you for leaving us great feedback....
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
Thanks to both Mandy and Louise my property was let within couple of weeks. They are truly brilliant and vey professional....
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What agent could do to change your mind?
Very competitive
Comment on agent fees
Very competitive
Was this helpful? Yes
By: Mia
Sep 05, 2016
View all comments (1)
Thank you for the feedback....
Sep 02,2016
Minithumbup
By:
Sep 02,2016
0 people found
this helpful
We have just purchased our first flat through Good Fellows that we're delighted with. We received constant communication from the team and an extremely professional service. I would absolutely recommend Good Fellows and when it comes to moving on we're confident the team will be the best in the area to sell our flat....
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Was this helpful? Yes
By: Mia
Sep 05, 2016
View all comments (1)
Thank you for taking the time to leave us great feedback....
Sep 01,2016
Minithumbup
By:
Sep 01,2016
0 people found
this helpful
We got an efficient, professional and prompt service from Louise and indeed from other Goodfellows colleagues when she was not around. Given that we live abroad, Louise made life as easy as possible for us for which we are grateful. Thank you Louise and Goodfellows. Lydia and Martin Munnelly...
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What agent could do to change your mind?
The fees were not unreasonable and what we expected to pay.
Comment on agent fees
The fees were not unreasonable and what we expected to pay.
Was this helpful? Yes
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Well - what service ! A really great team. From the moment I walked in to ask them to take a look at our house, things felt right. Ann came and visited, and we were immediately so impressed with her professionalism that we cancelled the visit of another agent (whose response had been rather off-hand anyway). This was definitely not a straightforward sale, and Martin went absolutely out of his way to help both us and the buyer to achieve everything. The Stonecot Hill team don't have a weak lin...
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What agent could do to change your mind?
Very fair, and very clearly explained.
Comment on agent fees
Very fair, and very clearly explained.
Was this helpful? Yes
By: Mia
Sep 01, 2016
View all comments (1)
Thank you for your kind comments....
Aug 30,2016
Minithumbup
By:
Aug 30,2016
0 people found
this helpful
Goodfellows by name and good fellows by nature: I have nothing but praise for the Goodfellows Stonecot Hill branch whose staff provided exemplary service throughout our time with them in selling a domestic property. From our first visit with Ann Dickman to our last meeting with Martin Humphreys we always received first class, professional advice. Their advice to use Premier Property Lawyers Ltd for online conveyancing was a good choice and made the whole procedure very easy and trouble-free. At ...
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What agent could do to change your mind?
Very fair.
Comment on agent fees
Very fair.
Was this helpful? Yes
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
Marion responds to emails promptly and keeps us up to date with what she has actions and the outcome. She has been particularly helpful and proactive during a recent check out of tenants and arranging for works to be carried out in our house. Living very far away in Tokyo and with a time difference to deal with, this has been refreshing and reassuring!...
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Was this helpful? Yes
By: Mia
Sep 01, 2016
View all comments (1)
Thank you for leaving us great feedback....
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
I was looking for a flat to rent in Wallington and thanks to Louise I've found the perfect flat. I found Louise very professional and extremely helpful everything went extremely smoothly and I'm very happy with service I received and would recommend goodfellows to all my friends ....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Aug 25, 2016
View all comments (1)
Thank you leaving great feedback and we are glad you had a smooth experience....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
Ivaan and Damian helped me to buy the property in London. Negotiations weren't easy (my budget wasn't too big compare to the location I wanted to live...) but finally we have reached the point that everyone was happy. I really recommend both agents. They are truly professional, calm, patient, helpful and very useful in critical and difficult situations which you can meet on your way to get your home. I was dealing with them probably in the most difficult time since a long time on the market and ...
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Was this helpful? Yes
By: Mia
Aug 23, 2016
View all comments (1)
Thank you very much for the great feedback. We really appreciate you taking the time to leave us a comment. We are glad you had a good experience with us....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
As a new landlord, Louise was very patient and responsive to all my questions. She guided me through the very complex process of letting my flat. Without her helps, I couldn't rent my flat to the right tenants. Good services...
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Comment on agent fees
reasonable
Was this helpful? Yes
By: Mia
Aug 25, 2016
View all comments (1)
Thank you for leaving us great feedback....
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Michael has been the most patient and attentive letting agent I have met. Helping answer all my questions and making the whole process super easy. He even went the extra mile meeting me at 8am on a Saturday Morning to hand over door keys. I could not thank Michael enough restoring my faith in letting agents....
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What agent could do to change your mind?
I found the fees fair, and given the service I received I have no bad feelings about paying them.
Comment on agent fees
I found the fees fair, and given the service I received I have no bad feelings about paying them.
Was this helpful? Yes
By: Mia
Aug 22, 2016
View all comments (1)
Thank you very much for the great feedback....
Aug 22,2016
Minithumbup
By:
Aug 22,2016
0 people found
this helpful
Lewis was very friendly and responsive to my many questions. He patiently lead me through the process of letting a flat....
read full review
What agent could do to change your mind?
fees were fair
Comment on agent fees
fees were fair
Was this helpful? Yes
By: Mia
Aug 22, 2016
View all comments (1)
Thank you for the feedback....

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
115 3 218 15 9 2 16 2 14 3

Job vacancies

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Agent Fees

No fees set.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

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