• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
www.goodfellows.co.uk Properties for sale
Properties for rent
Dec 08,2017
Minithumbup
Louise Jobson
By: 'Arul'
Dec 08,2017
0 people found
this helpful
I have rented a property through Goodfellows.Excellent support throughout. No issues at all at any point from viewing the house till getting the key handover. Good job done!!...
read full review
Comment on agent fees
Fee is bit high.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Stephen Munroe
By: 'Leonie'
Dec 08,2017
0 people found
this helpful
I have recently sold a 2 bedroom flat under the shared-ownership scheme. Throughout the process, Stephen Monroe was incredibly helpful. He kept me up to date on any updates, sometimes on a daily basis, or even several times in a day! He was always kind and reassuring in his manner, even when I was very stressed out by the process. In addition to this, every member of staff I spoke to in the office had a caring, yet professional approach. The office very much has the feel of a family organisation...
read full review
Was this helpful? Yes
Dec 07,2017
Minithumbup
Louise Jobson
By: 'Kirsty K'
Dec 07,2017
0 people found
this helpful
Louise has been great so helpful and has made the process really quick and simple. Thank you for all your help and for getting us the house!...
read full review
Comment on agent fees
i think they could be slightly cheaper as the whole process of renting is expensive in itself, however compared to other agents I dont think they are too bad
Was this helpful? Yes
Dec 07,2017
Minithumbup
James Girvan
Kieran Watt
By: 'Arbi'
Dec 07,2017
0 people found
this helpful
Hi I have used the service of James Girvan at the Mitcham branch and he assisted greatly on the purchase of a property he viewed. Prompt response and follow-up from buyer solicitor but also great knowledge of the area when initially booked viewings. I highly recommend using then in the future. Also a thank you to their in house moortgage broker kieran for arranging my moortgage....
read full review
Comment on agent fees
Excellent
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Akin'
Dec 05,2017
0 people found
this helpful
They were very quick in getting the details of the property posted and the staff were helpful and pleasant to work with. We had a number of issues that delayed our sale but Damian was prepared to invest much time talking to both parties and their solicitors to ensure the sale did not fall through. Thank you for all your hard work in this regard....
read full review
Comment on agent fees
We paid 1.5% commission + VAT, which I think is about average. I do however like the no sale no fee policy that they have.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Damian Wolowski
By: 'Tyfun'
Dec 05,2017
0 people found
this helpful
What turned out to be a long drawn out sale of our late fathers property due to the complication of joint freehold of the upstairs flat and with the fear that the buyers would pull out, Damian from Goodfellows Mitcham branch held it altogether until the sale went though. he constantly kept us informed, kept the buyers from losing faith and interest and kept chasing the solicitors which was needed as they seemed to lack urgency....
read full review
Comment on agent fees
Expected in this day and age.
Was this helpful? Yes
Dec 04,2017
Minithumbup
Shane Barclay
By: 'L Edwards'
Dec 04,2017
0 people found
this helpful
I recently purchased a 2 bed flat (new build) from Goodfellows and I must say the service from Jason Kates was exceptional from the moment I contacted him about the property. The process was quite lengthy, and at times, extremely stressful however Jason always kept in touch, provided regular updates and chased solicitors on both sides where necessary. He was great at sharing information about the purchase, "checking in" during quiet periods and also letting me know if he was on leave...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Dec 04,2017
Minithumbup
Sharmila Vythilingum
Michael Taiwo
By: 'mattman193'
Dec 04,2017
0 people found
this helpful
Really quick, professional service. very knowledgeable and courteous staff, all questions answered quickly and efficiently. Not pushy in the slightest...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 01,2017
Minithumbup
Carlene Burton
By: 'Martin'
Dec 01,2017
0 people found
this helpful
Carlene was exceptional, forthcoming and professional with all aspects, she made my moving home easy, not stressful and fast! She put all her effort in from the beginning, Also thanks to her associate Nelson who made this deal easy. I truly will recommend her to any of my friends in future! Well done Carlene! Much appreciated. Martin...
read full review
Comment on agent fees
Very professional at what sheÒ€ℒs doing! Kind and helpful, really recommend this agent.
Was this helpful? Yes
Nov 30,2017
Minithumbup
Lewis Frimpong
By: 'Rosie'
Nov 30,2017
0 people found
this helpful
Lewis has been fantastic. No waffle or hard sell, just friendly, helpful and very accommodating. As well as a smile that puts you at ease....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Tracy Bowler
Fugen Gokcol
By: 'birdobserver'
Nov 29,2017
0 people found
this helpful
very helpful and friendly people! taking care of every step for when you are renting flat. they also give full support after you rented the flat for anything....
read full review
Was this helpful? Yes
Nov 29,2017
Minithumbup
Tracy Bowler
By: 'David'
Nov 29,2017
0 people found
this helpful
Excellent service from Tracy! We were looking for a place in the Merton Park area. We told her our requirements and she showed us the perfect place at the first time of asking and wasn't pushy at all....
read full review
Was this helpful? Yes
Nov 28,2017
Minithumbup
Carlene Burton
By: 'Lyton'
Nov 28,2017
0 people found
this helpful
Goodfellows provided a Very efficient service, follow up and feedback was excellent. Thanks for letting our property. Would recommend to friends and family...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
Nov 23,2017
Minithumbup
Michael Taiwo
By: 'Mrs K Coyne'
Nov 23,2017
0 people found
this helpful
Michael Taiwo has provided me with an excellent service in my mission to find a property to rent and found me the perfect property. I would recommend Goodfellows to anyone that is looking to rent or buy. Definitely a five star service...
read full review
Comment on agent fees
The fees are on par with all agents
Was this helpful? Yes
Nov 21,2017
Minithumbup
Laura Lindsay
By: 'Graham'
Nov 21,2017
0 people found
this helpful
Throughout my dealings with Laura Lindsay (1 year), she has been the absolute epitomy of what great customer service is. She is ALWAYS pleasant and nothing was ever too much trouble. She never said 'No I cannot do it,' she always said 'What can I do for you and how can I help you.' I wish everyone had her attitude, the world would be better for it. I say 'Well done Laura and thank you for all your help.' Graham Johnson 26 Dahlia Gardens CR4 1LA...
read full review
Comment on agent fees
Same as everyone else
Was this helpful? Yes
Nov 17,2017
Minithumbup
Louise Jobson
By: 'Vish'
Nov 17,2017
0 people found
this helpful
Louise had been absolutely brilliant in progressing with my rental search! She arranged several viewings for me very quickly. Upon selection of the property, Louise actively helped throughout the entire process up to completion and hand over. The complete process took just 1 week! I am sure that's a new record set up by Louise! Many thanks once again for everything....
read full review
Was this helpful? Yes
Nov 16,2017
Minithumbup
Damian Wolowski
By: 'Judith'
Nov 16,2017
0 people found
this helpful
We were appointed executors for my step-mother and appointed Goodfellows to sell her house. To say it wasn't the easiest of sales, is probably an under statement, but throughout the whole process, Damian remained professional, courteous and reassuring. He kept us updated and as everyone knows, selling a house is quite stressful, but throughout he remained positive and gave good advice. He helped to manage some very problematic developments and certainly had to work extremely hard on this ...
read full review
Comment on agent fees
Fine
Was this helpful? Yes
Nov 16,2017
Minithumbup
Louise Jobson
By: 'Anonymous'
Nov 16,2017
0 people found
this helpful
Louise was very helpful with finding us the right house that suited our taste and specification. She didn't send us properties for the sake of it only ones she felt we would truely like....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2017
Minithumbup
Jodie Chamberlain
Jodie Chamberlain
By: 'Neda saeedi'
Nov 15,2017
0 people found
this helpful
jodie was such a lovely person to be contact with. She was very efficient and helpful at all times. She made me feel very welcome and that she was on top of things....
read full review
Was this helpful? Yes
Nov 13,2017
Minithumbup
Stephen Munroe
Kismet Singh
By: 'VitoD'
Nov 13,2017
0 people found
this helpful
I would like to highlight the fantastic work these members of your staff have done during the process of my purchasing. Always very responsive and tried to go the extra mile to make sure things could be resolved as quick as possible. Thanks for your effort and professionalism!...
read full review
Was this helpful? Yes
Nov 07,2017
Minithumbup
Louise Jobson
By: 'Mark'
Nov 07,2017
0 people found
this helpful
Louise has been fantastic from start to finish throughout this process. Her honesty and frankness regarding the potential applicants was extremely professional and much appreciated. Many thanks.....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
Nov 06,2017
Minithumbup
By: 'Bryan'
Nov 06,2017
0 people found
this helpful
we are using Goodfellows Morden to help us project manage a flat renovation and then to rent out and manage the flat. The staff are excellent - very friendly, professional and 100% committed to helping us get the flat renovated, back on the market and then rented out to good tenants in the shortest possible time Thanks all...
read full review
Comment on agent fees
Agents fees are in line with market
Was this helpful? Yes
Nov 04,2017
Minithumbup
Laura Lindsay
Sharmila Vythilingum
By: 'Douha'
Nov 04,2017
0 people found
this helpful
We use Goodfellows Morden to rent and manage a property and they have always taken care of any repairs and any other needs of the tenants. The staff are friendly and very helpful. We would recommend Goodfellows Morden without hesitation....
read full review
Was this helpful? Yes
Oct 29,2017
Minithumbup
Michael Taiwo
By: 'isaac andrews'
Oct 29,2017
0 people found
this helpful
we have been trying to get a house for almost six month. Thanks to Mr Michael Taiwo we got a 3 bed in morden without any stress....
read full review
Comment on agent fees
agent fee was moderate and good
Was this helpful? Yes
Oct 26,2017
Minithumbup
Tracy Bowler
By: 'Raquel'
Oct 26,2017
0 people found
this helpful
Tracy is very professional, friendly, honest and welcoming. All the process to rent the property was very smooth and so far we don't have any complaints and nothing to worry about. She was leading us in the whole process and kept us informed of everything. I definitely recommend Goodfellows and specially Tracy Bowler. Thanks very much for your help...
read full review
Was this helpful? Yes
Oct 26,2017
Minithumbup
Sharmila Vythilingum
By: 'Gigi'
Oct 26,2017
0 people found
this helpful
We have been using Goodfellows for 5 years now for a rental property and have always found them to be courteous and professional. They respond quickly to emails or calls and have been very helpful in the past ....
read full review
Was this helpful? Yes
Oct 26,2017
Minithumbup
Hannah Thompson
Michael Taiwo
By: 'Dee and Damir'
Oct 26,2017
0 people found
this helpful
Our experience with Hannah Thompsom was incredible from start the viewing to the preparation of the paperwork. When I called Goodfeller in Morden to book a viewing Hannah answered and from the moment we got to talking we just hit off like two people who have knew each before as the conversation kept following and to top that when I met her in the house for the viewing she was even nicer and approachable in person. Hannah not only she is professional, intelligent, organised, people person but als...
read full review
Comment on agent fees
The fee slightly pricey but I am sure there is reason for it and was alright.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Sharmila Vythilingum
By: 'homefields'
Oct 26,2017
0 people found
this helpful
A big thank you to Sharmila and the Morden Goodfellows Team for their continued prompt, efficient and professional service over many years. Very much appreciated...
read full review
Comment on agent fees
good
Was this helpful? Yes
Oct 25,2017
Minithumbup
Lewis Frimpong
By: 'Christelle'
Oct 25,2017
0 people found
this helpful
Had an amazing service with Lewis. He is really hardworking and will go above and beyond to assist you. He fought really hard to get us a place last minute after the first landlord changed his mind. What I really appreciated was that he was very caring, friendly and professional at the same time and made sure put the customers first....
read full review
Comment on agent fees
good
Was this helpful? Yes
Oct 24,2017
Minithumbup
Damian Wolowski
By: 'Terry'
Oct 24,2017
0 people found
this helpful
I completed sale of a three-bedroomed house in Fernlea Road Mitcham on 9th October. Damian and all the staff members I dealt with were friendly, positive, upbeat and professional. I was updated regularly and they all gave the impression that I was their only client, though I sure they were very busy. Everything went so smoothly I certainly would recommend them....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
196 4 453 19 46 2 47 3 23 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 4:13 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5 3LB

London, SW20 0LA

Morden, SM4 5HP

Cheam Village, SM3 8BU

Sutton, SM3 9HE

Mitcham, CR4 3NA

Leatherhead, KT22 7RD


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(200)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(137)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(10)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(78)
Morden
99-103 London Road, Morden SM4 5HP
(223)
Raynes Park
44 Coombe Lane, London SW20 0LA
(119)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(27)


Make an Enquiry