• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
Properties for sale
Properties for rent
Jun 22,2017
Minithumbup
Louise Jobson
By:
Jun 22,2017
0 people found
this helpful
Very good service from Louise. Responsive, reliable and informative. Look forward to continued support for the duration of the tenancy agreement....
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Comment on agent fees
Good
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Jun 21,2017
Minithumbup
Sharmila Vythilingum
By:
Jun 21,2017
0 people found
this helpful
sharmilla has always been extremely helpful with any issues that have arisen with my property.always polite and very professional....
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Comment on agent fees
Very much in line with other agents
Was this helpful? Yes
Jun 21,2017
Minithumbup
Michael Taiwo
Sharmila Vythilingum
By:
Jun 21,2017
0 people found
this helpful
They were very helpful throughout the process. Very happy with the property location and agency. Highly recommended if you want a smooth process and quality home....
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Comment on agent fees
good
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Jun 21,2017
Minithumbup
Tracy Bowler
By:
Jun 21,2017
0 people found
this helpful
Tracy was responsive and certainly on point, by recommending a rental that exceeded expectations. This saved lots of time looking a places on line. Great fun through the process with a great deal of honesty showing up, in the way that she operates. Big thumb up.. Would highly recommend and revisit in the future, with Good fellows and Tracy....
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Comment on agent fees
good
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Jun 21,2017
Minithumbup
Rebecca Grimes
By:
Jun 21,2017
0 people found
this helpful
Rebecca was amazing and so helpful throughout a very distressing time we had with some previous tenants! All the way through she always was happy to speak to us, and went above and beyond any expectations we had! I enjoyed our chats catching up and making sure we both knew where we were at with everything, and am so thankful that she helped us to the end! I'll be sure to keep in touch Γ°ΕΈβ„’β€š...
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Comment on agent fees
Good
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Jun 15,2017
Minithumbup
Stephen Munroe
By:
Jun 15,2017
0 people found
this helpful
I'm very grateful for the shared ownership scheme and absolutely love our new home ! Stephen Munroe was Very efficient and hands on chasing sellers solicitors to push our completion through. Very happy with the service we received . Would highly recommend thankyou ....
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By: Tracey-Anne Green
Jun 15, 2017
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thank you for your review - we appreciate you taking the time. ...
Jun 15,2017
Minithumbup
Sharmila Vythilingum
By:
Jun 15,2017
0 people found
this helpful
Sharmila has assisted me very well anytime I have had a query, or needed any assistance. I would be happy to recommend her to anyone....
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Jun 14,2017
Minithumbup
Tracy Bowler
By:
Jun 14,2017
0 people found
this helpful
Excellent service: speedy, informative, efficient. Tracy has been helpful and friendly throughout, and always available to deal with queries. Thoroughly professional....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Sharmila Vythilingum
Nelson Samuel-Onyugo
By:
Jun 13,2017
2 people found
this helpful
Goodfellows have been letting our properties for a number of years and we have received excellent service from the Morden office . They have found the type of tenants we require for our properties and provided the referencing we need. Special thanks to Sharmila and to Nelson who have looked after my account and provided a very efficient service....
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Comment on agent fees
Happy with the fees.
Was this helpful? Yes
Jun 13,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Jun 13,2017
0 people found
this helpful
Great staff, easy process, excellent communication at all times which is really what you need when doing something like moving house. The team has been spot on with everything. Zero complaints, very happy....
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Comment on agent fees
Normal I presume, no different to anywhere else so I'd say fair.
Was this helpful? Yes
Jun 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Jun 11,2017
0 people found
this helpful
Great service from the team at Carshalton Beeches Very efficient and quick to respond, would definitely recommend if you are looking to let your property.....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By:
Jun 09,2017
0 people found
this helpful
In my search for a property to let, I came across Louise as the agent I was dealing with directly. From our first conversation, Louise understood what type and style of property I was after. The first property I viewed was exactly what I was looking for, so much so I made an offer for the property on the spot. Given there was a slight issue on referencing, Louise persisted with negotiations with the landlord as she understood the situation with my reference. Although I ended up securing another ...
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Comment on agent fees
Reasonable compared to others
Was this helpful? Yes
Jun 09,2017
Minithumbup
Louise Jobson
By:
Jun 09,2017
0 people found
this helpful
Louise has been absolutely fantastic in helping us secure our new home. From the initial enquiry we were in viewing the house within a matter of hours, had completed all reference checks and completed contracts within 3 days. From viewing the house on Monday we are moving in 5 days later. Louise made the process seem seamless although it was a really stressful for us! She was patient with all my questions and well versed on the process enabling me to keep (relatively) calm through it all. This m...
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Comment on agent fees
Goodfellows agency fees are slightly higher than those of its competitors I had dealt with during my search but it's clear that you get what you pay for. The service was prompt, clear and concise. Well worth it.
Was this helpful? Yes
Jun 08,2017
Minithumbup
Michael Taiwo
By:
Jun 08,2017
1 people found
this helpful
Thanks Michael your the best. He is organised and friendly. He had all the answers and all solutions to help us . Thanks...
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Jun 08,2017
Minithumbup
Louise Jobson
By:
Jun 08,2017
0 people found
this helpful
Louise Jobson is nice, warm, professional and very friendly. She took her time to explain all the details about the property I rented. She also offered me all the necessary assistance that was required....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 07,2017
Minithumbup
Marion Gardner
By:
Jun 07,2017
1 people found
this helpful
Thank you, Marion, for the amazing support you have given me as a first time landlord. Nothing was ever too much for you and you were always available on the other end of the phone or by email. It gave me a lot of confidence knowing that you were managing my property!...
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 07,2017
Minithumbup
Gareth Vaughan
By:
Jun 07,2017
0 people found
this helpful
We rented a flat at the CR4 3RE. The agent who start to deal with our application to rent the flat was Gareth. He is just excellent in everything! Excellent communication skills, prompt replies to all queries, detailed information, good listener cares about the customer. I see a lot of potential in his career. very bright person....
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Comment on agent fees
I would say a bit high. We paid £500.
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By:
Jun 07,2017
0 people found
this helpful
Sharmilla gave a set off my spare keys to the ex tenants and didn't get it back in time for eviction. I had to get a locksmith. Now she is demanding I pay for the locksmith rather than accepting if she had not been negligent in her job by collecting the key I wouldn't have needed to pay a locksmith. I have explained this, and she is still not accepting it's her fault. She had 3 months in order to collect the keys. She keeps telling me I would still have needed a locksmith, even though I h...
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Comment on agent fees
Based on this it's really bad
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By: Darshna
Jun 09, 2017
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I was not made aware of the keys not being with the affected agent's. On the day of the eviction my father was going to change the locks by entering the property with the keys the agents had. As they didn't have the key I had no option but to request for a locksmith. To this date, they have not agreed to bear the cost of the locksmith knowing that it was their responsibility to collect the key back. I don't believe they did everything. ...
Jun 05,2017
Minithumbup
Tracy Bowler
By:
Jun 05,2017
0 people found
this helpful
I had the great pleasure of meeting Tracy and having her find me an amazing tenant for my property. Tracy made the process extremely easy and was very helpful and for which I am grateful....
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Comment on agent fees
well worth it.
Was this helpful? Yes
Jun 02,2017
Minithumbup
Tracy Bowler
David Mitchel
By:
Jun 02,2017
0 people found
this helpful
Tracy was exceptional. I just moved to the Uk and not only was I looking for a property, I was also highly in demand of advice and suggestions. Tracy provided both with dedication, smile and energy. She intuitively understood what type of property I was after and helped me getting the landlord agreement which was not easy as I just arrived in the Uk and had no previous reference. David was tremendously helpful to get me through all papers that I no clue they existed before having to sign them. T...
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Jun 01,2017
Minithumbup
Louise Jobson
By:
Jun 01,2017
0 people found
this helpful
Louise has been brilliant throughout the whole process of renting our new home. Always at the end of a phone line or email she's always kept us up to date with how things were going. She was also really accommodating when we wanted to view the house for a second time even after we'd put an offer to the landlord. Compared to the agents we've been used to in inner London over the past 10 years, the service from Louise and Goodfellows has been fantastic and we've felt really looked after throughout...
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Comment on agent fees
Good
Was this helpful? Yes
May 31,2017
Minithumbup
Katie Jenkins
By:
May 31,2017
0 people found
this helpful
Katie was very helpful and helped us find a place under very tight timescales. Accommodated me outside of work hours to hand over documents. Would deffo recommend!...
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May 31,2017
Minithumbup
Carlene Burton
By:
May 31,2017
0 people found
this helpful
Great customer service very professional with a good telephone manner Would recommend Dave Malone 37 Lavender Rd Surrey Croydon CRO...
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May 30,2017
Minithumbdown
Louise Jobson
By:
May 30,2017
0 people found
this helpful
Initial viewings were friendly, professional and helpful. Subsequent interactions following an offer were not to hoped standard. There were numerous errors in documentation, though none were material. I assume that the staff member was under time pressures. Also, too many email reminders, text messages etc. Not enough time taken to explain certain things. Overall impression was quite pushy....
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By: Mrs Mandysue Frape
May 31, 2017
View all comments (1)
Thank you for your review and I hope that you have begun to settle, in response to your comments I would like to apologies for the amendments to the contract, regrettably the Landlords inclusions came at a later date hence the re-issue, as the contracts were sent via DocuSign there is an automated reminder set so naturally it will keep sending requests for signature until complete. We are extremely busy however this should not impact on our service that we pride ourselves on, again I would like ...
May 30,2017
Minithumbup
Carlene Burton
By:
May 30,2017
0 people found
this helpful
Carlene was a great help throughout the process of renting our new home and made every effort to accomodate our needs. She made sure we viewed the property as many times as we wanted and put the offer in to the landlord as soon as we made the decision to rent the property. We encountered some potentially disastrous delays during vetting from the Landlords referencing company because of the tight deadline but Carlene stepped in and sorted everything out for us. Even after moving in she still emai...
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Comment on agent fees
The agency fees were expensive but considering the high standard of service we receieved, it was a fair amount to pay.
Was this helpful? Yes
May 30,2017
Minithumbup
Michael Taiwo
By:
May 30,2017
1 people found
this helpful
Michael is very friendly and approachable person,he always do his best to pleased you in a professional way.He knows what property to recommend that is suitable for us.Were very satisfied and contended in his job we cant thank him enough for helping us to get our place.Many thanks Michael for all your help,keep it up ,your so good at it all the best....
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May 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By:
May 28,2017
0 people found
this helpful
What wonderful service we received from Goodfellows Stonecot Hill . Ann Dickman was superb and would always take the time to explain the procedure we were working through in order to sell the house. In the end it was a fairly difficult sale but Ann persevered and won through eventually. We must also comment on the service we received from the team in the office. Always happy and cheerful and phone calls always returned when necessary. Would recommend whole heartedly....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
May 27,2017
Minithumbup
John Quick
By:
May 27,2017
0 people found
this helpful
His calming voice had is relaxed through the whole process! He always gave good advice. Got the job done. Goodfellows on the whole were accurate with the valuation....
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Comment on agent fees
They were competitive.
Was this helpful? Yes
May 26,2017
Minithumbup
Damian Wolowski
By:
May 26,2017
0 people found
this helpful
Damien Wolowski at Goodfellows Mitcham has been such a great help with our house move. He played a key part in enabling us to complete on the day we wanted by liaising with all the parties involved. He is friendly proactive, understands what is required and helpful and he's gets stuff done. At no point did we feel harassed or pressured. We are very grateful to Goodfellows Mitcham for their good honest attitude and for making their side of our house move as stressfree as possible....
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Comment on agent fees
We were a buyer so no fees
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May 25,2017
Minithumbup
Louise Jobson
By:
May 25,2017
0 people found
this helpful
Pleasant and helpful. Louise made sure I was kept updated with information at every stage of the process. She coordinated well with the landlord and me in streamlining the references process and key handover....
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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(168)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(122)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(4)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(58)
Morden
99-103 London Road, Morden SM4 5HP
(193)
Raynes Park
44 Coombe Lane, London SW20 0LA
(101)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(26)

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