• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
Properties for sale
Properties for rent
Jul 21,2017
Minithumbup
Michael Taiwo
By:
Jul 21,2017
1 people found
this helpful
I met Michael last year trough the right move website, what I can say about him is he is fully committed to his work very professional feed back for any purpose or request ,i have already and I still recommend him to many peoples looking for properties around the area....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Michael Taiwo
By:
Jul 21,2017
1 people found
this helpful
Michael is a very positive person, treated us very good and explained all the information we requested. Very good man....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By:
Jul 20,2017
0 people found
this helpful
Very professional and friendly service, marketed my property very well and got an instant sale over the asking price. Stefan and Lucy both kept me informed and were constantly on top of any issues that are used through the solicitors, a fantastic team and I am very glad I chose Goodfellows....
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Comment on agent fees
More than reasonsble
Was this helpful? Yes
Jul 19,2017
Minithumbup
Katie Jenkins
By:
Jul 19,2017
0 people found
this helpful
Katie was extremely friendly and helpful, she was easy to get hold of through the whole process of renting our new family home. If we had any questions regarding the move they were answered promptly....
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Comment on agent fees
good
Was this helpful? Yes
Jul 17,2017
Minithumbup
Louise Jobson
By:
Jul 17,2017
0 people found
this helpful
Thank you so much for how you helped me find a home. Very serious and professional at work. Thanks very much...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 17,2017
Minithumbup
Michael Taiwo
By:
Jul 17,2017
1 people found
this helpful
High levels of commitment and support provided throughout the process of searching, securing and signing the contract for our home. Michael consistently provided a high level of professionalism, and went above and beyond to meet our needs and demands....
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Comment on agent fees
The agents fee was reasonable in comparison to other market competitors.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Katie Jenkins
By:
Jul 14,2017
0 people found
this helpful
Katie was very helpful in sorting out a rental property for us in a short space of time. She reassured us that we would get the property we wanted and went out of her way to make sure we had a back-up plan. Excellent negotiator and great people skills!...
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Louise Jobson
By:
Jul 13,2017
0 people found
this helpful
Good support from Louise throughout the re-letting process. Quite a bit of duplication of paperwork, most of which you had on file as we are existing customers, further complicated by the fact we are currently resident overseas....
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Comment on agent fees
Reasonable for the area.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Kismet Singh
Stephen Munroe
By:
Jul 12,2017
0 people found
this helpful
Thank you Kismet for all of your hard work on helping me buy my first home. It wasn't the easiest of journeys but, with Kismet's support it made things easier. The odd occasions there was a lack of communication, but picking up the phone is the best form of communication. Appreciate the card and the wine....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 11,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By:
Jul 11,2017
0 people found
this helpful
Very happy with the service received from Stefan, Lucy and Sharon. They were honest, hard working and responsive when we needed them to be....
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Comment on agent fees
Fees seemed consistent with other agents in the area. More than I was hoping to pay, but that's life!
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
By:
Jul 11,2017
0 people found
this helpful
Louise has been very helpful which has been very helpful. Only point is i had to come back again to present my ID and POA as when i came it was not taken first time. but generally good experience. was up to date where things are and happy to recommend....
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Comment on agent fees
Fees are quite high comparing to other agents i felt.
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
Ella Dene
By:
Jul 11,2017
0 people found
this helpful
We have appreciated the effort that Louise has gone to in order to facilitate the rental of our new flat. Ella was smooth and effective when it came to the document check in branch....
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Comment on agent fees
The fees are high but standard for the area
Was this helpful? Yes
Jul 11,2017
Minithumbup
Louise Jobson
Lucy Hewlett
By:
Jul 11,2017
0 people found
this helpful
Louise have been very helpfull in the whole process of moving in to the new property. We have exchange many emails, messages and telephone conversation, unfortunately we haven't met in person , but I am sure we can catch up :) as she seems like a nice person. Whole process have been dealt in professional and quick ( which is really helpful) way. I would definitely recommend using the service from goodefllows agency....
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Comment on agent fees
I think nobody likes to pay any fees :) but I think this is something that you cannot avoid. I would prefer they were slightly lower, so I could spend the money on other new things which got to be bought when moving into hej new place.
Was this helpful? Yes
Jul 10,2017
Minithumbup
Carlene Burton
By:
Jul 10,2017
0 people found
this helpful
I found Carlene to be very professional, polite and helpful in all my dealings with her from the first phone call to meeting her at the property for viewing and all the dealings subsequent....
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Comment on agent fees
I don`t believe I can comment on this Agent`s fee as it is not them that decide on the fee, it is given to them from the Estate Agent. The fee is what it is whether the tenants like it or not.
Was this helpful? Yes
Jul 08,2017
Minithumbup
Louise Jobson
By:
Jul 08,2017
0 people found
this helpful
We are first time landlords. Louise was extremely helpful at the start of our letting process - particularly when we needed guidance, and has been prompt and efficient throughout....
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Comment on agent fees
The fees are acceptable.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Tracy Bowler
By:
Jul 05,2017
0 people found
this helpful
Tracy has done a great job and made it very easy for me through the process. She's proved herself calm and efficient as well as very helpful and understanding. She is always positive and was a great support. I couldn't recommend her enough if you need to rent a property....
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Comment on agent fees
The fees were very fair and the process quite easy.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Stefan Rojas
Sharon Porter
By:
Jul 04,2017
0 people found
this helpful
Fantastic service they kept me updated and without them remembering me and ringing after the offer accepted failed I would not have found my dream house. I really felt they were behind me all the way....
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Cathi Musgrove
By:
Jul 04,2017
0 people found
this helpful
I couldn't be happier with how our buying experience went with Cathi Musgrove at Goodfellows. As a first time buyer, I had battle worn friends queuing up to let me know what to watch out for with a property purchase and warn of the occasional trick or tactic some agents can be guilty of. To say I was sceptical by the time it came to work with an agent is putting it lightly. My experience with Cathi was the total opposite. Cathi is a great communicator and made sure we were always kept up to d...
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Gareth Vaughan
Carlene Burton
By:
Jul 03,2017
0 people found
this helpful
Having had an absolutely terrible experience from a competitor, I can't praise Gareth and Carlene enough ( and Russell, who has since moved on, and Nelson, who came in at the tail end of the letting) for their help, efficiency and knowledge in letting my house. Whoever was available to speak to was up-to-speed with the latest situation and they were totally honest and up front regarding costs etc. Thank you....
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Comment on agent fees
Certainly competitive
Was this helpful? Yes
Jul 03,2017
Minithumbup
Tracy Bowler
By:
Jul 03,2017
0 people found
this helpful
Tracy was very helpful efficient throughout the whole process. She ensured I got the property I wanted without any hassle....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Stefan Rojas
Lucy Putnam-Smith
By:
Jul 03,2017
0 people found
this helpful
Stefan was extremly helpful and friendly and kept us fully up to date with the whole sale process. He went above and beyond to ensure that we got the house that we wanted and helped us every step of the way with any issues we came accross. Lucy was also extremly helpful and friendly and filled in when Stefan was unavailable. Both of them did everything they could to make the purchase as smooth as possible. They responded instantly to calls and emails and I would 100% recommend Goodfellows for ...
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Kismet Singh
Stephen Munroe
By:
Jul 03,2017
0 people found
this helpful
I am so thankful to Kismet and Steve and really felt they went above and beyond there role to help when they can. I was worried about selling up as Wandle are so slow most of the time but I can not fault Goodfellows at all. A massive thanks to Kismet for EVERYTHING and all the chasing and thanks to Steve for stepping in and again going above and beyond to help as best he could! I don't know what I would have done without Kismet to be honest....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 02,2017
Minithumbup
Carlene Burton
By:
Jul 02,2017
0 people found
this helpful
Carlene was very friendly, efficient and realiable. Could always get hold of her when needed and answered all questions clearly!...
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Comment on agent fees
Very expensive but so is everyone
Was this helpful? Yes
Jul 02,2017
Minithumbup
Carlene Burton
By:
Jul 02,2017
0 people found
this helpful
Carlene was extremely efficient and reliable to get back to us any time or day of the week. She knew our search criteria and when she found a property matching it she made contact, rather then showing us everything and anything that didn't fit the criteria. Thank you Carlene...
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Comment on agent fees
Very expensive but matches all other agency fees
Was this helpful? Yes
Jun 30,2017
Minithumbup
Louise Jobson
By:
Jun 30,2017
0 people found
this helpful
Very helpful from the beginning. Made sure we got all our documents delivered on time to give us best chance of getting the property we wanted. Main thing, she was very friendly and didn't push us. Highly recommend...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jun 30,2017
Minithumbup
Gareth Vaughan
Russell Barling
By:
Jun 30,2017
0 people found
this helpful
Hi. Great Team, They were professional, helpful and we would be happy to use their services again. I would definitely recommend Mitcham Goodfellows...
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Comment on agent fees
Fees - competitive
Was this helpful? Yes
Jun 29,2017
Minithumbup
Katie Jenkins
By:
Jun 29,2017
0 people found
this helpful
Katie has been a wonderful help with regards to finding a place for us to rent. Providing us ample guidance with regards to the property and with issues we have faced. Was able to triangulate a property as per our choice and within a selected time frame. She was very helpful in making time for us even at the end of the day, so that our concerns were put to rest. We are very much obliged for all the support provided by her....
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Was this helpful? Yes
Jun 28,2017
Minithumbup
By:
Jun 28,2017
0 people found
this helpful
Sharmila is a friendly and approachable person, who is always willing to help and resolve any issues in a professional manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 26,2017
Minithumbup
Louise Jobson
By:
Jun 26,2017
0 people found
this helpful
From start to end, everything was handled really efficiently and quickly. Louise especially was really good at making things happen quickly like calling the landlord and getting confirmation within about 10 minutes of me making the offer. I like the use of DocuSign to save me needing to come out to the branch too much. From comparison to other viewings, I could tell that the standards expected by the agent of the rental property is high, which is of course really important. I'm thinking of sma...
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Comment on agent fees
I don't have much to compare too, but it's seems okay and around the amount I'd expect.
Was this helpful? Yes
Jun 23,2017
Minithumbup
Michael Taiwo
By:
Jun 23,2017
2 people found
this helpful
He was very supportive and explained every think in details and he was very polite. He explain every think with patient and was always smiling. He treated me professionally....
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Was this helpful? Yes

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(176)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(129)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(6)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(64)
Morden
99-103 London Road, Morden SM4 5HP
(198)
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44 Coombe Lane, London SW20 0LA
(104)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(26)


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