• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Christopher Dias
    Christopher Dias
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 


Properties for sale
Properties for rent
Feb 24,2017
Minithumbup
By:
Feb 24,2017
1 people found
this helpful
Professional, helpful and friendly. We would like to thanks Louise for her help throughout the renting process. Superb communions from the beginning of the process to the move in day. She was always happy to help with our queries and we were informed regularly. We found a perfect place....
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Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
Extremely friendly service and help with our move. Really took our requirements into consideration and only contacted us with relevant properties...
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Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
Great staff --on top of the ball in getting us moved as quickly as possible. Besides a few hick-ups on my part, everything went well. Great reception from start to finish. Quite efficient in getting things done. Keep up the good work ladies....
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Comment on agent fees
All fees are gonna be too much......however needs must.
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
I found Maria to be helpful and informative throughout the process of letting my property and would have no hesitation in recommending her and the staff I delt with at the Cheam Village office to others....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Have dealt with quite a few letting agencies and agents, and can say that Tracy Bowler was a pleasure to deal with. Personable, efficient and confident in what she does - the whole process made us feel that we were in good hands. The Raynes Park office felt friendly and had a happy atmosphere, as though everyone enjoyed working with each other. Thanks Tracy!!...
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Comment on agent fees
Agent's fees much better than other agencies we've dealt with.
Was this helpful? Yes
By: Mia Robinson
Feb 20, 2017
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Thank you for the kind feedback ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Tracey was very professional throughout the whole process of renting a flat, from the viewing to the signing of the contract. Very helpful with getting things arranged quickly between myself, the tenant and the landlord....
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Comment on agent fees
The agent's fees, are agents fee's. Seemed to in the same region as other fees I have paid in the past.
Was this helpful? Yes
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
With Tracy's help i have recently managed to find my ideal house. Her expert advice in negotiations helped us to conclude a deal which is fair to all parties. She is very attentive and always happy to help even out of the business hours. In my case she kindly secured my deal on a Sunday as i was under pressure to due to my deadlines. I would definitely recommend her if you needed any help/advise with finding your next home....
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Comment on agent fees
Fairly reasonable
Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thank you for the kind review! ...
Feb 18,2017
Minithumbup
By:
Feb 18,2017
0 people found
this helpful
I have rented my property out with Goodfellows since they purchased it for us 4 years ago. Never had a problem with tenants and Marion resolves all issues professionally and fairly for all sides. Maria has found our new tenants, only second in 4 years and all has been straight forward. No hassle at all!...
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Comment on agent fees
Fair and negotiable
Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thank you for the feedback! ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Selling my house with Goodfellows was stressfree! It was under offer within one week of being on the market and completion was less than 8 weeks later. Ann was always available to follow up enquiries and any issues were sorted out immediately....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Feb 17, 2017
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Thank you for the great feedback ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Easy and great service, with immediate response. Very helpful and answered all questions asked. Would highly recommend their service to prospective customers. Look forward to future dealings with Goodfellows....
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Comment on agent fees
Fee's are always bad, however the service provided makes them more acceptable.
Was this helpful? Yes
By: Tom
Feb 20, 2017
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Thanks for the kind feedback! ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
A big thank you to Maria and Lucy for their brilliant service, as i first walked in the door they were so helpful, i explained what i was looking for and they booked me a viewing right away and that was all it took, one viewing and i had exactly the flat i wanted, no stress, no hassle, and only one viewing and job done. I didnt have to worry about anything, most of the job was done by maria and lucy, I am very happy with my flat and totally recommend goodfellows to anyone looking to buy or rent...
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Comment on agent fees
Its a good fee, i was happy to pay it because they were very quick to find the place i wanted and showed it to me within a couple of days, so i think the fees are very fair.
Was this helpful? Yes
By: Tom
Feb 20, 2017
View all comments (1)
Thank you, we aim to make the process as stress free as possible for you! ...
Feb 17,2017
Minithumbup
By:
Feb 17,2017
0 people found
this helpful
Given the task of finding new tenants at short notice they found excellent tenants and delivered on a seamless swap over between tenancy periods....
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By: Tom
Feb 20, 2017
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Thank you for the feedback! ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Michael was very helpful in our search for somewhere to rent. He was able to do two evening viewings for us, and provide quick responses to any queries we had. The process of moving in once our offer was accepted was seamless. Thank you....
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Comment on agent fees
They are OK, similar to fees at other agents
Was this helpful? Yes
By: Tom
Feb 16, 2017
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Thank you for the review! ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
0 people found
this helpful
Michael was relaxed, cordial and helpful throughout. He was was easy to contact and made the process of letting run smoothly. He even helped out with vacuum cleaning, when we moved in. Thank you very much....
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Was this helpful? Yes
By: Tom
Feb 20, 2017
View all comments (1)
We're happy Michael could help! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
I cannot recommend Hannah and the team at Morden highly enough and if I could give more than 5 stars I would! We had been looking for a house to rent for a while and was astounded at the terrible customer service we received from other estate agents (apart from a couple of others) i.e. not calling me back ever to the point where I had to literally turn up to the branch in person, showing us properties way out of our price range etc. etc. Hannah was a breath of fresh air, so professional, friendl...
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Comment on agent fees
I felt that the charge for referencing was a bit steep...
Was this helpful? Yes
By: Tom
Feb 15, 2017
View all comments (1)
Thank you for your very kind review, it is much appreciated! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Very good agency, great service, efficient and effective! Response quickly every time. Thanks Grant for helping my house purchase! I am going to definitely recommend you to my friends who are looking for the property in this area....
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Was this helpful? Yes
By: Tom
Feb 15, 2017
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Thanks for the feedback! ...
Feb 15,2017
Minithumbup
By:
Feb 15,2017
0 people found
this helpful
Hannah has been very helpful throught the process of renting our flat. When Hannah received our application she was quick to offer us a viewing and to follow us with us and keep us in the loop with every detail along with everything that we had to do through the renting process. Hannah was very professional when dealing with our application and was very fast with when it came to processing details. I was very pleased with the service that Hannah Provided us with....
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Was this helpful? Yes
By: Tom
Feb 15, 2017
View all comments (1)
Thanks for the review, we love great feedback! ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Best ever customer service so lovely really helpful would highly recommend her very efficient dealt with all paperwork on time, thank you Tony...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the feedback, we're happy we could provide a good service for you! ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
just recently sold my 3rd property through Good fellows in Mitcham , as before sold my house in 2 weeks for above asking price with no stress or worries. Couldn't believe the footfall of prospective buyers, Thought about using an internet agent before booking them but so glad I used them again. All the guys on the ball from the word go, Helpful professional, and reliable. Cant recommend them enough ....
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Comment on agent fees
ok
Was this helpful? Yes
By: Tom
Feb 13, 2017
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Thank you for your kind feedback ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
Very helpful service and was regularly kept up to date from viewing stage right through to completion of the purchase....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the feedback! ...
Feb 10,2017
Minithumbup
By:
Feb 10,2017
0 people found
this helpful
I found the whole experience with Goodfellows very good both Mandy and Louise where very helpful and always professional, I would highly recommend them...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thank you, we're glad we could provide you with such a professional service ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
Tracy has been immensely helpful during the rental application process, answering our queries promptly and professionally, keeping us informed every step of the way. This is invaluable in what is often a very stressful time in life. I am sure we will have a smooth move from start to finish, so many thanks to Tracy for everything....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Feb 13, 2017
View all comments (1)
Thanks for the review! We're glad Tracy was so helpful! ...
Feb 08,2017
Minithumbup
By:
Feb 08,2017
0 people found
this helpful
staff is very good flexible and friendly.Took a property and I said I need on 10th fab and later we change a date....
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Comment on agent fees
He is very friendly.
Was this helpful? Yes
By: Tom
Feb 13, 2017
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Thanks for the feedback! ...
Feb 06,2017
Minithumbup
By:
Feb 06,2017
0 people found
this helpful
Maria has been so helpful throughout the whole process from start to finish and has made what can be a stressful process very easy and straightforward. She has been in contact continually throughout and whenever I have had a query she has responded quickly and efficiently. We have not once felt in the dark or that we weren't sure what was going on. Very happy with the service Maria has provided and it has made the whole process pleasant....
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Comment on agent fees
I thought it was a little expensive to what I have paid previously but it wasn't extortionate and the service was fantastic.
Was this helpful? Yes
By: Tom
Feb 06, 2017
View all comments (1)
Thanks for the great feedback! We're glad our staff could provide such a great service for you ...
Feb 05,2017
Minithumbup
By:
Feb 05,2017
0 people found
this helpful
I first viewed a property that I didn't really like and straight away Hannah could tell that she had the perfect property for me. When viewing the 2nd property I fell in love and 2 weeks later I became the tenant of a very cosy property. Hannah is very approachable and explained each of the processes very clearly, she is very friendly and ensured that everything progressed quickly. Debbie was also helful with dealing with my queries, and stepping in when Hannah was not working....
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Comment on agent fees
It was more than I expected
Was this helpful? Yes
By: Tom
Feb 06, 2017
View all comments (1)
Thank you, our staff greatly appreciate your feedback! ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I found Tracy very friend and helpful. She was extremely efficient and answered all my questions. Any e mails I sent to her with queries she promptly replied....
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Comment on agent fees
Pretty Standard
Was this helpful? Yes
By: Tom
Feb 03, 2017
View all comments (1)
Thank you, a very kind review ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I found Louise to be extremely helpful during the whole process of finding a suitable tenant for my property. I would not hesitate in recommending Louise in the future....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Feb 03, 2017
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Thank you for the great feedback ...
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
I am a new tenant , i am so satisfied with what good fellows have done till now . Specially Lucy Hewlette . She Is a really a hardworker and helped till i got the keys of the apartment i liked ....
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By: Tom
Feb 03, 2017
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Thank you for your feedback! ...
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
Russell Barling provided a very efficient service. He was prompt to all appointments,paid attention to detail and secured suitable tenants very quickly. I would certainly recommend this agent and will continue to use them in the future....
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Comment on agent fees
Goodfellow's fees are in line with the market.
Was this helpful? Yes
By: Tom
Feb 03, 2017
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Thank you for your feedback! ...
Feb 02,2017
Minithumbup
By:
Feb 02,2017
0 people found
this helpful
I didnt say its very good Agent but i didnt say its bad agent, because based in my relatives and friends experienced in Agencies, your policy and documents needed is quit stricked compare to them....
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Comment on agent fees
In terms of fees i dont want yo say anything because its your policy and i understood.
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
140 3 287 16 28 2 30 2 19 3

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Agent Fees

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Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Firm rankings



Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(126)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(103)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(2)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(41)
Morden
99-103 London Road, Morden SM4 5HP
(157)
Raynes Park
44 Coombe Lane, London SW20 0AL
(78)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(21)

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