Goodfellows
4.8/5, 1129 reviews
96% recommended
91% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
90% lettings fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 99% £24,000 £830,000
Lettings 91% 90% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
266 6 603 22 104 3 83 3 33 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
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“Extremely professional service from Joel...”

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Feb 17,2020
Minithumbup
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Joel
By: 'Anar Nasirov'
Feb 17,2020
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Joel has been extremely helpful throughout the process and has shown real professionalism when dealing with our numerous queries. I'd like to thank Joel for his outstanding service and have no doubts when recommend him to friends and family....
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“Good at communication....”

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Feb 08,2020
Minithumbup
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Joel
By: 'Louise Champion'
Feb 08,2020
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Joel was always contactable and was very helpful finding answers out for me. He would always call me back. Due to my profession, Joel was accommodating with viewing times and contacting me by email....
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“Selling with Goodfellows....”

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Feb 06,2020
Minithumbup
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Joel
By: 'Amy Gill'
Feb 06,2020
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We were beginning to loose hope that our house would sell but then Joel took on the sale and was very proactive arranging lots of viewings in a short space of time and then negotiated a sale for us. He worked above what was expected, ...
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“We received excellent service and advice give......”

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Feb 03,2020
Minithumbup
By: 'Susan Jane Gavin'
Feb 03,2020
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We received excellent service and advice given would highly recommend .have used Goodfellows before and would do so again in the future...
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“Good service and focused on helping landlord......”

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Jan 31,2020
Minithumbup
Gareth
By: 'richard'
Jan 31,2020
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Good service and focused on helping landlords and tenants. Only area for improvement , I would have appreciated the occasional phone call rather than email....
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“Thank you...”

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Jan 31,2020
Minithumbup
Stefan
By: 'Anna Hernes'
Jan 31,2020
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We would like to thank Stefan for keeping us sane during a very stressful move, he remained upbeat, helpful beyond what was is expected from an estate agent & professional....
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“Joel at Goodfellows provided an excellent ser......”

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Jan 26,2020
Minithumbup
By: 'Phil Reed'
Jan 26,2020
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Joel at Goodfellows provided an excellent service during our purchase in Carshalton. He was polite, efficient and kept us informed throughout on all developments. Joel was also able to recommend other professionals and tradespeople that made our move to the area as smooth as possible. ...
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“Excellent customer service! Emily put a lot o......”

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Jan 24,2020
Minithumbup
By: 'Joseph'
Jan 24,2020
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Excellent customer service! Emily put a lot of effort in order to find our desired property match. Thanks again!...
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“Delighted with the service we received from a......”

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Jan 21,2020
Minithumbup
Lee
Sarah
By: 'Emily Ruiz'
Jan 21,2020
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Delighted with the service we received from all at Goodfellows in Carshalton Beeches, especially Lee and Sarah. They were professional and friendly at all points during our move and readily available on the phone and email. We would highly recommend them to anyone thinking of ...
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“very professional and lovely staff, David hel......”

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Jan 20,2020
Minithumbup
David
By: 'Emily Hawkins'
Jan 20,2020
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very professional and lovely staff, David helped through a difficult and different situation and assisted me where he could. Would definitely recommend this agent....
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“All the staff are very good, but Sarah is exc......”

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Jan 13,2020
Minithumbup
Sarah
By: 'Sirtaz Nazarali'
Jan 13,2020
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All the staff are very good, but Sarah is exceptional. She is always willing to go the extra mile. She concluded my purchase very professionally and kindly saw to all my needs. Thank you very much, I hope to do business with you again....
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“Sale of my property...”

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Jan 12,2020
Minithumbup
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Joel
By: 'Andrea McQueen'
Jan 12,2020
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It was a pleasure working with Joel on the sale of my property. It wasn't all smooth sailing, but he was so calm and professional throughout it all! I certainly could not have done this without him! Thanks so much Joel!...
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“We have dealt with many poor letting agents before but ......”

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Dec 16,2019
Minithumbdown
By: 'A P'
Dec 16,2019
0 people found
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We have dealt with many poor letting agents before but Goodfellows is one of the worst agencies ever. Since the beginning, the red lights have started to flash. First, they called us the day before arranged viewing to confirm whether the viewing for that day ...
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“I have been using Goodfellows for years and h......”

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Dec 13,2019
Minithumbup
By: 'Emily Muns'
Dec 13,2019
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I have been using Goodfellows for years and have found them consistently reliable. Kanika and the team offer great support to both myself and my tenant....
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“Very Helpful...”

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Dec 07,2019
Minithumbup
By: 'Pauline Payne'
Dec 07,2019
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Gareth was most helpful in securing new tenants for my property with great speed. He was always available if I needed him to answer questions. Most helpful....
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“The best agent...”

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Nov 13,2019
Minithumbup
Lee
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Joel
By: 'Angela Reilly'
Nov 13,2019
0 people found
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The relief of a successful exchange is immense after a very difficult few weeks. None of this, would I have got through, without the help of Lee Hunt. Lee has been absolutely fantastic. His communication has been second to none. He has kept everyone informed ...
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“Would like to say a massive thank you to Joel......”

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Nov 11,2019
Minithumbup
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Joel
By: 'Kelly Barkwill'
Nov 11,2019
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Would like to say a massive thank you to Joel on helping me buy my first property. He was a great help and always there to answer any questions i had. Very Professional...
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“I had been trying to sell my flat without muc......”

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Nov 10,2019
Minithumbup
By: 'Tina Kelberman'
Nov 10,2019
0 people found
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I had been trying to sell my flat without much luck and thought about using Goodfellows. Their fees are a bit higher than other agents but I decided to give them a go. After a long couple of months my flat was finally completed much ...
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“Good communication, found everyone friendly a......”

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Nov 02,2019
Minithumbup
Louise
By: 'Rachael Hayward'
Nov 02,2019
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Good communication, found everyone friendly and efficient and quick to respond to my queries and to market the property. property was let within our required timescale....
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“We cannot thank the team at Goodfellows enoug......”

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Oct 24,2019
Minithumbup
Stefan
Sabrina
By: 'Sandra jnellar'
Oct 24,2019
0 people found
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We cannot thank the team at Goodfellows enough. They were all so very helpful, professional, respectful, always on hand to answer any questions. They made the whole process a stress free process. We would highly recommend Goodfellows to anyone thinking if moving....
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“Very pleased with the service provided in the......”

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Oct 23,2019
Minithumbup
Lee
Sarah
By: 'Charles Holdaway'
Oct 23,2019
0 people found
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Very pleased with the service provided in the sale of our home. Lee and his team worked hard on our behalf....
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“Excellent service, Louise is very helpful and......”

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Oct 22,2019
Minithumbup
Louise
By: 'Darek'
Oct 22,2019
0 people found
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Excellent service, Louise is very helpful and professional. She keeps you updated on every step. Very good communication, quick and easy process of renting through Goodfellows. I saw many positive comments before choosing this agency and it is clear to see that they deserved them ...
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“highly recommend...”

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Oct 17,2019
Minithumbup
Jamie
By: 'Mrs E'
Oct 17,2019
0 people found
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Jamie and his team dealt with our sale quickly, efficiently and professionally. Their communication was good and they definitely worked hard to achieve our sale...
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“They understand their customers......”

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Oct 13,2019
Minithumbup
By: 'P & A Lutz'
Oct 13,2019
0 people found
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We've just moved into our new home having bought and sold with Goodfellows and we couldn't be happier. Lee, Sarah and the team really live up to the Goodfellows name, and provide a level of service and that personal touch that I have never encountered ...
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“Emily is the best she find us the ideal prope......”

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Oct 10,2019
Minithumbup
By: 'P Dennis'
Oct 10,2019
0 people found
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Emily is the best she find us the ideal property. And keep contact with us throughout the process. Thanks Emily my wife is happy...
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“Very efficient staff and excellent communicat......”

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Oct 09,2019
Minithumbup
Louise
By: 'BJ Mitha'
Oct 09,2019
0 people found
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Very efficient staff and excellent communication throughout the whole process from start to completion. Friendly staff who are always available for advice on the letting....
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“Good Fellows...”

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Oct 08,2019
Minithumbup
Lee
By: 'Beverley Winter'
Oct 08,2019
0 people found
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Goodfellows have certainly lived up to their name. Everyone we have dealt with at Carshalton Beeches have been consistently polite and helpful. Special thanks to Lee who has gone far above and beyond the level of excellent in helping us through a sometimes very frustrating ...
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“I’m absolutely satisfied, quick and professio......”

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Oct 08,2019
Minithumbup
Louise
By: 'Szvetlana Holinka'
Oct 08,2019
0 people found
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I’m absolutely satisfied, quick and professional job from Goodfellows. Clear communication. Very easy to deal with. Would recommend 100% !...
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“Very happy...”

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Sep 30,2019
Minithumbup
By: 'Kerry Catling'
Sep 30,2019
1 people found
this helpful
We found ourselves unexpectedly having to move from our rented property after some years and it’s been quite a shock as we were told the week before to renew for another year no problems - Louise reader at Cheam branch has been fantastic and ...
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“Louise and Emily were very helpful. They were......”

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Sep 26,2019
Minithumbup
Louise
By: 'Anne Chernin'
Sep 26,2019
0 people found
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Louise and Emily were very helpful. They were both friendly and professional and as a consequence made the whole process of reletting my property much easier. Having had previous experience of letting through other agents I would rate them very highly and have no hesitation ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Mitcham, CR4

London, SW20

Sutton, SM3

Leatherhead, KT22


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