• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
Properties for sale
Properties for rent
May 26,2017
Minithumbup
Damian Wolowski
By:
May 26,2017
0 people found
this helpful
Damien Wolowski at Goodfellows Mitcham has been such a great help with our house move. He played a key part in enabling us to complete on the day we wanted by liaising with all the parties involved. He is friendly proactive, understands what is required and helpful and he's gets stuff done. At no point did we feel harassed or pressured. We are very grateful to Goodfellows Mitcham for their good honest attitude and for making their side of our house move as stressfree as possible....
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Comment on agent fees
We were a buyer so no fees
Was this helpful? Yes
May 25,2017
Minithumbup
Louise Jobson
By:
May 25,2017
0 people found
this helpful
Pleasant and helpful. Louise made sure I was kept updated with information at every stage of the process. She coordinated well with the landlord and me in streamlining the references process and key handover....
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Was this helpful? Yes
May 25,2017
Minithumbup
Carlene Burton
By:
May 25,2017
0 people found
this helpful
Carlene from the Morden branch was a pleasure to deal with when we needed to arrange a rental property at short notice. The process was explained to me at an early stage and, thanks to Carlene's efforts, we will be living in the house of our choice for the next 6 months. Thanks to Carlene and the team for making the process pain free....
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Comment on agent fees
Fees on the high side compared to some others
Was this helpful? Yes
May 25,2017
Minithumbup
Tracy Bowler
By:
May 25,2017
0 people found
this helpful
Tracy showed me the flat and went above and beyond to assist with everything, till completion of the contract. I am very grateful for all she's done. Thanks for all the others in the agency as well....
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Comment on agent fees
The fees were reasonable.
Was this helpful? Yes
May 24,2017
Minithumbup
Louise Jobson
By:
May 24,2017
0 people found
this helpful
Louse is very efficient and polite. I am very pleased with her service. The best experience I have had so far from a letting agency....
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Comment on agent fees
Yes I will, very happy with the customer service.
Was this helpful? Yes
May 22,2017
Minithumbup
Tracy Bowler
By:
May 22,2017
0 people found
this helpful
As an international student I was worried about renting a flat since most of my international friends used to get rejected and had a trouble getting a flat. Thanks to Goodfellows agent and Tracy, from veiwing a property to payment, everything has worked so well. I'm very happy to meet Goodfellows agent and Tracy....
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Was this helpful? Yes
May 22,2017
Minithumbup
Louise Jobson
By:
May 22,2017
0 people found
this helpful
Louise has been fantastic in terms of communication and keeping us to date with regards to finding tenants for our new bought flat. She has been very helpful and responded to every occasion promptly and helped us to compelete the paperwork and ensure the tenants moved in smoothly. Great job Louise. Thank you....
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Was this helpful? Yes
May 20,2017
Minithumbup
Laura Lindsay
Laura Lindsay
By:
May 20,2017
0 people found
this helpful
Laura has been professional in all issues we have had as a tenant and made us feel so at ease when dealing with the landlord who also is very professional All we can say Laura has been a total star throughout the time we were tenants Kind regards Stephen and Jane Pini...
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Comment on agent fees
Very good
Was this helpful? Yes
May 19,2017
Minithumbup
Louise Jobson
By:
May 19,2017
0 people found
this helpful
Louise has a very professional approach to her work; assisting and answering emails/questions even during her well-deserved time off. She has helped a lot in making sure our referencing process goes smooth and is successful at the end. I would certainly recommend her and Goodfellows to anyone looking to rent a property!...
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Was this helpful? Yes
May 17,2017
Minithumbup
Louise Jobson
By:
May 17,2017
0 people found
this helpful
Prompt, positive and organised, it was a good experience and my partner and I are very happy, thanks to Louise and the team at Goodfellows....
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Comment on agent fees
Good
Was this helpful? Yes
May 16,2017
Minithumbup
Katie Jenkins
By:
May 16,2017
0 people found
this helpful
Over the moon with the help Katie provided myself and partner in our property search...gutted we didn't find a property through Katie as she is a fantastic estate agent, we were just looking in the right places at the wrong times. Highly recommend Katie to anyone letting or even but g a property from Goodfellows!! Would of give a better rating if I could :)...
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Comment on agent fees
Good
Was this helpful? Yes
May 12,2017
Minithumbup
Katie Jenkins
By:
May 12,2017
1 people found
this helpful
Katie has played a key role in getting me the property I wanted. She has been immensely supportive and helpful not only in finding the right property but also in negotiating the price with the Landlord. She has supported me out of the way by being accessible in the extended late hours.. so I am very much pleased with the overall services offered to me and I would highly recommend Katie as a property agent....
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Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you for taking the time to leave us great feedback ...
May 12,2017
Minithumbup
Gareth Vaughan
Russell Barling
By:
May 12,2017
0 people found
this helpful
Gareth is very professional and took good care of whole process of finding right property by our requirements and helped us with all documents we needed to for new property. It was pleasure to work together....
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Comment on agent fees
I think it is acceptable
Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you very much for the feedback ...
May 12,2017
Minithumbup
Michael Taiwo
By:
May 12,2017
0 people found
this helpful
I found Michael very helpful , friendly and an amazing personality! He has a professional style ,second to none and his email content was to be compared with that of author Jk Rowling. Bravo Michael , ill recommend you and your team all day long!!...
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Comment on agent fees
Like all fees a bit painful- but everyone has to get a living.
Was this helpful? Yes
May 12,2017
Minithumbup
Michael Taiwo
By:
May 12,2017
0 people found
this helpful
When we first met Michael he is very friendly and approachable kind of guy.He help us in all our needs and I noticed that he is giving he's very best all the time making sure we get the right house that we need...We are very thankful and happy that you help us,I'm 100% that anyone who's looking for a property go for Michael he's the best...Thank you very much.Hope you continue on what you are doing your good at it.God Bless...
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Was this helpful? Yes
May 11,2017
Minithumbup
Louise Jobson
By:
May 11,2017
0 people found
this helpful
Louise was very helpful throughout the whole process, there were a few problems but Louise managed to sort them out quickly. She kept in touch regularly & kept us up to date every step of the way...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you very much for the review ...
May 10,2017
Minithumbup
Jodie Chamberlain
Ann Dickman
By:
May 10,2017
0 people found
this helpful
Everyone in this office is absolutely exceptional and a pleasure to deal with.I dealt with Jodie mainly who showed us properties in the area, and alerted us to any new upcoming ones. However the other members of staff Like Ann and Olivia were just as good. No matter who you got at the other end of the phone, they were all pleasant and extremely helpful. Having spent 8 months looking for a property I can honestly they are miles superior to several other out there, and believe me I have dealt with...
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Was this helpful? Yes
By: Mia
May 15, 2017
View all comments (1)
Thank you very much for taking the time to leave us a great review ...
May 09,2017
Minithumbup
Tracy Bowler
By:
May 09,2017
0 people found
this helpful
I would like to thank Tracy so much for helping me finding the perfect flat for me. I am so happy she is an amazing lady who is thoughtful kind and extremely helpful. Tracy is so easy to communicate to and always strives to ensure her clients are happy, she is very thorough and I would defitnately use her service again. Thank you...
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Comment on agent fees
Good would of been happy with discount
Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you for the kind feedback ...
May 08,2017
Minithumbup
Hannah Thompson
By:
May 08,2017
0 people found
this helpful
Hannah was very helpful all the way through, always returning calls promptly and always kept us up to date without the need for us to chase. She was always cheerful and positive too. Really nice to be dealing with her....
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Comment on agent fees
Neutral - dont like the charges but understand they have to be paid.
Was this helpful? Yes
May 08,2017
Minithumbup
Hannah Thompson
By:
May 08,2017
0 people found
this helpful
Our first impression from the service of Goodfellows could not be better than this. Hannah has been really helpful and her proactive approach of showing us the list of properties were professional. We received more than what we have asked for on our property search....
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Comment on agent fees
Little expensive than other agencies I used before.
Was this helpful? Yes
May 04,2017
Minithumbup
Maria Morgan
By:
May 04,2017
0 people found
this helpful
I had dealt with Maria Morgan, she was helpful and always friendly. Maria was always on hand to answer any questions I may of had, both Maria and a goodfellows made the moving process easy....
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Comment on agent fees
Very reasonable agent fees compared to other estate agents out there.
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service ...
May 04,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
May 04,2017
0 people found
this helpful
Very pleasant to deal with, and managed to get my tenancy set up and have me moved into the property in a very short timeframe....
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Was this helpful? Yes
May 02,2017
Minithumbup
Louise Jobson
By:
May 02,2017
0 people found
this helpful
Louise was helpful and easy to contact. She made the process fast, straight-forward and easy to follow. I would use Goodfellows again....
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Comment on agent fees
The fees are reasonable I comparison to some other agents
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service ...
May 02,2017
Minithumbup
Hannah Thompson
By:
May 02,2017
0 people found
this helpful
We are very pleased with the quality of service we have received from Hannah, it was very friendly and professional. The team and agent was able to get us a property at short notice and made everything run smooth....
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Comment on agent fees
Good
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for your great feedback. ...
May 02,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
May 02,2017
0 people found
this helpful
Very competent staff, always eager to help and proactiv, what is very important. Thank you guys and good luck. Best regards, Maya...
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Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service. ...
Apr 30,2017
Minithumbup
Maria Morgan
Lucy Hewlett
By:
Apr 30,2017
0 people found
this helpful
Very professional service provided kept us fully in touch during marketing and all went smoothly on vetting new tenant whilst we were out of country....
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Was this helpful? Yes
By: tracey-anne green
May 04, 2017
View all comments (1)
Thank you for taking the time to review our service ...
Apr 30,2017
Minithumbup
Tracy Bowler
By:
Apr 30,2017
0 people found
this helpful
Tracy was very helpful with the process of securing our new home. She was always there when I need any support. She helped us get the deal for our money....
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Comment on agent fees
Expensive but part of the process
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
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Thank you for taking the time to review our service ...
Apr 29,2017
Minithumbup
Lucy Hewlett
By:
Apr 29,2017
0 people found
this helpful
Fantastic service from Lucy and team at Goodfellows , any queries or concernes we had with the flat we have just rented through them they have dealt with in a timely manner. All round fantastic service. A nice touch was Lucy personally came round on moving day with some flowers for my pregnant fiancée. Thank you from Derrick and Emma. All the best....
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Comment on agent fees
No one likes paying fees :) but these where very reasonable and value for money and shows with the perfect service we received.
Was this helpful? Yes
By: tracey-anne green
May 04, 2017
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Thank you ...
Apr 28,2017
Minithumbup
Louise Jobson
By:
Apr 28,2017
0 people found
this helpful
Louise was very proactive and efficient in finding me a suitable property. She was helpful, accommodating, and her communication with me during the process was very good....
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Was this helpful? Yes
By: Mia
May 15, 2017
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Thank you very much for the review ...
Apr 28,2017
Minithumbup
Michael Taiwo
By:
Apr 28,2017
0 people found
this helpful
Michael was very helpful right throughout the whole process. I couldnt have asked for a better person to assist me....
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(161)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(121)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(3)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(55)
Morden
99-103 London Road, Morden SM4 5HP
(184)
Raynes Park
44 Coombe Lane, London SW20 0LA
(95)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(25)

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