• Staff picture
    Jodie
  • Staff picture
    Louise
  • Staff picture
    Sharmila
  • Staff picture
    Lee
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    Nelson
  • Staff picture
    Martin
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    Laura
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    Ann
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    Angela
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    Sarah
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    J.
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    Stefan
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    Sharon
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    J
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    Jordan
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    Mandy-Sue
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    Maria
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    Vince
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    Lorraine
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    Damian
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    Mark
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    Jamie
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    M.
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    Julie
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    Marion
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“Great service and communication...”

May 10,2019
Minithumbup
Louise
By: 'Sara Bell'
May 10,2019
0 people found
this helpful
Louise was positive and confident, making us feel she knew exactly what she was doing and that we could trust her to get a fair deal with future tenants - she kept us up to date with all viewings and prospective tenants. She found us ...
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Comment on agent fees
seemed to be a fair amount
Was this helpful? Yes

“Amazing Staff...”

May 07,2019
Minithumbup
Tracy
By: 'Una'
May 07,2019
0 people found
this helpful
Would highly recommend anyone to use this company Tracy was very efficient, courteous and extremely helpful. Also tried so hard to take the stress out of moving home....
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Was this helpful? Yes

“Soo helpful .Thank you Ryan.Extremly happy....”

May 07,2019
Minithumbup
By: 'Lalita and dilip'
May 07,2019
0 people found
this helpful
Everything is digital just so good technology saved time and Ryan was so helpful and tried to help us in every way.Definitely recommend to others ....
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Was this helpful? Yes

“Excellent Aaron!...”

May 03,2019
Minithumbup
Aaron
By: 'Andreea Nita'
May 03,2019
0 people found
this helpful
I was thrilled to have a last minute solution to some issues we had in renting a house. Now, are "at home". Aaron was so professional, so calm and patient. Since the beginning, I felt welcomed at the agency because of this amazing staff. Aaron ...
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Was this helpful? Yes

“Fantastic service...”

Apr 27,2019
Minithumbup
Sarah
By: 'Ian'
Apr 27,2019
0 people found
this helpful
The whole branch were brilliant. However Sarah was exceptional, we had an easy chain , or so it should have been , but we had quite a few struggles along the way with the legal process . Sarah listened remained professional but helped in achieving prompt and effective ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Renting...”

Apr 26,2019
Minithumbup
Louise
By: 'Danny Divina'
Apr 26,2019
0 people found
this helpful
I would say everything ran pretty smoothly with the move, the only issue I could flag up was that my details, instead of the owners, were given to maintenance companies to arrange quotes for replacing a garage door prior to us moving in. Other than ...
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“Excellent service...”

Apr 24,2019
Minithumbup
Louise
By: 'Julie'
Apr 24,2019
0 people found
this helpful
Louise was extremely helpful and knowledgeable, keeping us updated throughout the process of renting our flat. I would not hesitate to recommend Goodfellows based on the service I received....
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Was this helpful? Yes

“Staff...”

Apr 24,2019
Minithumbup
Sharmila
By: 'Egbert Imomoh'
Apr 24,2019
0 people found
this helpful
Goodfellows has managed my properties for many years and I have received excellent service. Issues are brought to my attention promptly and solutions suggested. I am very happy that Sharmila and her team have provided me and I am very comfortable to have them as ...
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Comment on agent fees
I still have problems with the deduction made when a tenant is continuing a lease giving that Goodfellows has not done any additional work to attract a new tenant.
Was this helpful? Yes

“Thank You...”

Apr 16,2019
Minithumbup
Lee
By: 'Frances F'
Apr 16,2019
0 people found
this helpful
Thank you for the excellent service you gave us through out the two years it took to finally sell our house. Your positive attitude and ongoing communication kept us sane. Once again, thank you very much....
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Comment on agent fees
They earned their money.
Was this helpful? Yes

“Moving house was a stress free experience...”

Apr 11,2019
Minithumbup
Louise
By: 'Clive Jackson'
Apr 11,2019
0 people found
this helpful
The whole experience from finding the property to moving in was so straight forward. Louise made the process effortless. Her professional, friendly and genuine concern for me and my five year old son's need to find a property we were happy with made me feel ...
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Comment on agent fees
Good
Was this helpful? Yes

“Staff rude unhelpful!!...”

Apr 02,2019
Minithumbdown
By: 'Reen 66'
Apr 02,2019
0 people found
this helpful
* and * are horrid unhelpful disgusting rude to non tenants of another housing I have been flooded out by goodfellas tenants 3 times they have damaged all my carpet walls etc and no one cares all they care about is their commission and rent !!! Not for other ...
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Comment on agent fees
Rubbish I don’t recommend anyone to go with them
Was this helpful? Yes

“Great service...”

Mar 30,2019
Minithumbup
Stefan
By: 'Tim'
Mar 30,2019
0 people found
this helpful
I would like to thank the Cheam branch, especially Stefan for great service and help throughout the sale of the property....
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Comment on agent fees
Ok
Was this helpful? Yes

“A great experience working with Gareth and Nelson. The attention to the needs and requirements of renting out the flat was taken on board througout...”

Mar 29,2019
Minithumbup
Gareth
Nelson
By: 'Miss Patel'
Mar 29,2019
0 people found
this helpful
Gareth was very helpful and communicated regularly on progress including ensuring that all requirements were addressed. He was able to secure a tenant within a day of the property being on market. It was a hassle free experience and that is down to the great ...
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Was this helpful? Yes

“One stop shop...”

Mar 27,2019
Minithumbup
Louise
By: 'Paul K'
Mar 27,2019
0 people found
this helpful
Once strategy decised upon, Louise was key in ensuring all compliance paper work was taken care of and was ultra-reaponsive. V impressed...
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Was this helpful? Yes

“Louise has been fantastic always communicating well and keeping us informed with all steps of the process....”

Mar 26,2019
Minithumbup
Louise
By: 'Nick D'
Mar 26,2019
0 people found
this helpful
Louise has been fantastic always happy and cheerful and communicating well and keeping us informed with all steps of the process....
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Was this helpful? Yes

“Property sale...”

Mar 24,2019
Minithumbup
Ann
Mark
By: 'Sarah Etchells'
Mar 24,2019
0 people found
this helpful
My thanks go to Ann Dickman and Mark Coughlan for their help and support during very difficult times during the sale of my property. They gave me the encouragement and strength not to give up. Ann also helped me with my ongoing purchase which I ...
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Was this helpful? Yes

“Excellent service. Very helpful....”

Mar 23,2019
Minithumbup
Louise
By: 'Saraharvey'
Mar 23,2019
0 people found
this helpful
Louise was so helpful throughout our search for a property and was always on call to answer my many questions....
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Comment on agent fees
Ok
Was this helpful? Yes

“Landlord...”

Mar 21,2019
Minithumbup
Maria
By: 'Kieran Watt'
Mar 21,2019
0 people found
this helpful
I have recently let my flat through the Cheam Village Goodfellows Branch. I can not speak highly enough of Maria and the team. They found me the perfect tenant, were very professional, friendly and attentive. Kept me updated the whole way through the process and ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Knowledgeable of the area and efficient....”

Mar 20,2019
Minithumbup
James
By: 'May Thet Aung'
Mar 20,2019
0 people found
this helpful
We purchased a property through Goodfellows and James did all the chasing for us. The rest of the team were also helpful and kept us informed of the situation during the waiting period. Thank you very much to James and the team for your hard ...
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Was this helpful? Yes

“79 Regent Court....”

Mar 19,2019
Minithumbup
Tracy
By: 'Luis Fernando'
Mar 19,2019
0 people found
this helpful
Thanks for all. You are a kind person and always help in solving any doubt or inconvenience in the process....
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Was this helpful? Yes

“Excellent service...”

Mar 18,2019
Minithumbup
Louise
By: 'Hameed'
Mar 18,2019
0 people found
this helpful
Louise was was very attentive to our need as landlords considering we were renting our own home. She and her team at Fine and Country swiftly got us a professional family who we feel were ideally suited to our home....
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Was this helpful? Yes

“Highly recommend Tracy Bowler...”

Mar 18,2019
Minithumbup
Tracy
By: 'Joanna T'
Mar 18,2019
0 people found
this helpful
Thanks to Tracy I now have now secured my new home! Tracy is a great estate agent because not only is she extremely knowledgable about property in the area, but she is genuinely interested in your needs as a client. She has a bright bubbly ...
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Was this helpful? Yes

“Great experience...”

Mar 17,2019
Minithumbup
J
By: 'Hadi'
Mar 17,2019
0 people found
this helpful
We have just completed our house purchase using the Goodfellows Leatherhead branch.rnThe whole team are exceptionally professional, honest and friendly. Espicially, I have to thank Jason. His skills made the whole process easy and pleasant. He kept me informed at all stages, rnI would ...
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Comment on agent fees
Good
Was this helpful? Yes

“Flat Re-Let......”

Mar 13,2019
Minithumbup
Aaron
Sharmila
By: 'Landlord (repeat service)'
Mar 13,2019
0 people found
this helpful
Absolutely fabulous...100%! Near hassle free service for re-letting a flat with GoodFellows. We hope to continue the most excellent lettings and management services that was provided in the past for us again! Great work all!...
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Was this helpful? Yes

“36 Park Hill...”

Mar 13,2019
Minithumbup
Louise
By: 'RobG'
Mar 13,2019
0 people found
this helpful
Louise was super professional and attentive from the outset for me in finding the property at 36 Park Hill. Throughout the process she's been on the ball....
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Comment on agent fees
good
Was this helpful? Yes

“Brilliant!...”

Mar 09,2019
Minithumbup
Tracy
By: 'Anne-Marie'
Mar 09,2019
0 people found
this helpful
Tracy has done an excellent job for me with letting my flat. She has combined being enthusiastic and friendly with being efficient and professional. I have observed her in the office working hard for both landlords and tenants....
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Was this helpful? Yes

“Highly recommended...”

Mar 04,2019
Minithumbup
Ann
Mark
By: 'Barry and Peggy Gunn'
Mar 04,2019
0 people found
this helpful
We used Goodfellows in Stonecot Hill when we purchased a house in the area in January this year. The staff were very very helpfull and friendly. Our thanks to Ann Dickman and Mark Coghlan....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Ann Dickman
Mar 06, 2019
View all comments (1)
Dear Mr and Mrs Gunn , thank you so much for your kind comments , you were a pleasure to deal with and we are glad that you are settled in your new home . Kindest regards Ann and Mark ...

“Very good service...”

Mar 04,2019
Minithumbup
Sarah
By: 'Mike'
Mar 04,2019
0 people found
this helpful
A recommended sales negotiator. Sarah was prompt, efficient and on the ball with the sale of the property. The work was carried out as per instructions and to the satisfaction of this seller....
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Comment on agent fees
No complains about the fees.
Was this helpful? Yes

“Selling of Property...”

Mar 02,2019
Minithumbup
Donna
By: 'Louise'
Mar 02,2019
1 people found
this helpful
I cannot praise highly enough the professionalism and genuine care that I have received so far from Donna. Her empathy and understanding to my particular situation made her extremely personable to deal with and I was very impressed with how quickly and effectively matters were ...
read full review
Comment on agent fees
Fee is reasonable in terms of the attention you receive as a vendor from the agent themselves.
Was this helpful? Yes

“Very disappointed...”

Mar 01,2019
Minithumbdown
By: 'Ana'
Mar 01,2019
1 people found
this helpful
Rosie was very kind, she was showing the flat we were interested in, but you can never reach her, never replied to messages, never called back. She doesn't have an "our of office" reply on her days off. These guys doesn't have mobile phones. You ...
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Comment on agent fees
N/A
Was this helpful? Yes

NAEA ARLA TPOS Sales TPOS Lettings TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
251 5 583 21 85 3 73 3 33 5

Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 08/11/2017, 4:13 PM by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

London, SW20

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(298)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(151)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(14)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(130)
Morden
99-103 London Road, Morden SM4 5HP
(251)
Raynes Park
44 Coombe Lane, London SW20 0LA
(177)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(39)


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