• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Angela Ibrahim
    Angela Ibrahim
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“ I staty with GOODFELLOWS because of Maria... ”

Apr 19,2018
Minithumbup
Maria Morgan
By: 'lifu'
Apr 19,2018
0 people found
this helpful
I think Maria brought us good luck and we stay with GOODFELLOWS because of Maria.That is very important and enjoyable for a newcomer to the country. Maria has been so helpful throughout the whole process from start to finish and has made what can ...
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“ mrs alison cornell... ”

Apr 13,2018
Minithumbup
Louise Jobson
By: 'Alison'
Apr 13,2018
0 people found
this helpful
I experienced problems with DocuTech because the settings were inaccurate. Nevertheless we got there. We also had various mixed messages. Louise managed to find a family client we were looking for....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
By: Tracey-Anne Green
Apr 18, 2018
View all comments (1)
Thank you for your comments - apologies if DocuSign was not clear - we will look into this and endeavour to improve instructions to ensure a smooth process in future. ...

“ Excellent service... ”

Apr 13,2018
Minithumbup
Louise Jobson
By: 'M&M'
Apr 13,2018
0 people found
this helpful
Would highly recommend Goodfellows. We are very happy with the property Louise found for us. She is always friendly, profressional and efficient in answering all our queries, which made the whole process seamless. Thank you so much!...
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Comment on agent fees
Good
Was this helpful? Yes

“ Great Experience... ”

Apr 11,2018
Minithumbup
Maria Morgan
Sharon Porter
By: 'Les'
Apr 11,2018
0 people found
this helpful
Excellent experience and service. Goodfellows in Cheam were instrumental in arranging our move within a tight deadline and at short notice. Thanks to Maria and the team. Would not happened without you all....
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“ Excellent service... ”

Apr 11,2018
Minithumbup
Maria Morgan
By: 'Niamh'
Apr 11,2018
0 people found
this helpful
Maria at the Cheam branch was extremely helpful towards myself and my mum when needing to find a property so quickly! She was able to show us our property at short notice and was a great help throughout the whole process....
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“ 1st time buyer... ”

Apr 11,2018
Minithumbup
Damian Wolowski
Kieran Watt
By: 'Wajid & Tarana'
Apr 11,2018
0 people found
this helpful
Damian was very informative about the houses we viewed. He only showed us houses that were suitable for our needs and in our price range. He did not try and push any houses on us - but helped us make up our minds about the ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Laura Lindsay... ”

Apr 11,2018
Minithumbup
Laura Lindsay
By: 'Alison Cornell'
Apr 11,2018
0 people found
this helpful
I have been working working with Laura for five years & she has been magnificent to help us make things happen. Our most recent refurbishment has been mind blowing but Laura worked through it all to make the superb makeover. She is a saviour for ...
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Comment on agent fees
We were promised an agency agreement two years ago, which failed to materialise - not happy.
Was this helpful? Yes

“ Very good service!... ”

Apr 11,2018
Minithumbup
Damian Wolowski
By: 'BW'
Apr 11,2018
0 people found
this helpful
Damian is very friendly and considerate. He provided excellent service and very regular updates which is very helpful. 5 stars! Many thanks !...
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“ Selling... ”

Apr 09,2018
Minithumbup
Jodie Chamberlain
Ann Dickman
By: 'Andrea'
Apr 09,2018
0 people found
this helpful
Very pleased with the way the sale of my property was dealt with. All staff members were polite at all times. I loved the fact that I didn't have to show prospective clients around my property and was given appointment times in advance which ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tracey-Anne Green
Apr 12, 2018
View all comments (1)
Thank you for taking the time to review our service. We at Goodfellows love to receive great reviews. ...

“ Looking for a property... ”

Apr 08,2018
Minithumbup
Claire
By: 'Claire'
Apr 08,2018
0 people found
this helpful
Went to good fellows as a buyer, good email updates would definitely recommend them, good responses when booking viewings via the internet....
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Mar 29,2018
Minithumbup
James Girvan
Damian Wolowski
By: 'Ali.B'
Mar 29,2018
0 people found
this helpful
Both agents have been very helpful dealing with the property sale. Promptly answed all queries we've had. Friendly personality and easy to deal with. They will never stop until they get the job done! James has been excellent in dealing with both solicitors and ...
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Comment on agent fees
Well deserved
Was this helpful? Yes

“ Very good experience... ”

Mar 28,2018
Minithumbup
Tracy Bowler
By: 'Vasile Mihai'
Mar 28,2018
0 people found
this helpful
Tracy is a very good agent with excellent trading skills. She was very helpful and was offering lots of support. We will recommend her anytime....
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“ EXCELLENT CUSTOMER SERVICE FROM LOUISE JOBSON... ”

Mar 28,2018
Minithumbup
Louise Jobson
By: 'Harriet'
Mar 28,2018
0 people found
this helpful
I was looking for a house in a hurry as we had just been let down on one and needed to move quickly! Louise made the whole process very straightforward and found us a lovely house in a perfect location with an extremely quick turnaround ...
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Comment on agent fees
Well no one likes to pay agents fees but I would say they are on a parr with other high street agents.
Was this helpful? Yes

“ Wonderful!... ”

Mar 25,2018
Minithumbup
Louise Jobson
By: 'Tracey'
Mar 25,2018
0 people found
this helpful
Louise persuaded us to view a property that we did not think we would like and in the end we loved it! Louise has been amazing - professional, friendly and reliable....
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“ Successful Sale... ”

Mar 23,2018
Minithumbup
Jamie Ford
Kieran Watt
By: 'Jane'
Mar 23,2018
0 people found
this helpful
We have sold our home of 28 years and the whole process was managed professionally and with a personal touch that was extremely welcome. Special Thanks to Jamie, James, Mark and Kieran, without you I would not have got through. I cannot thank you enough....
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Comment on agent fees
very good
Was this helpful? Yes

“ Good customer service... ”

Mar 22,2018
Minithumbup
Sharmila Vythilingum
Ella Dene
By: 'Mr Khan'
Mar 22,2018
0 people found
this helpful
Both have been very helpful and knowledgeable in all areas. Good service provided kept us updated with information regarding tenant, viewings and other services such as contractors etc...
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Comment on agent fees
Price may have been expensive but service has been good so far
Was this helpful? Yes

“ This was our 1st time selling... ”

Mar 22,2018
Minithumbup
John Quick
By: 'Linda Miller'
Mar 22,2018
0 people found
this helpful
This was our 1st time selling a property & have lived in our home for 38 years . But John Quick & his team at Goodfellas Raynes Park have been brilliant . They have helped us at every step .Must also mention Sabrina she is so warm & ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Great work... ”

Mar 19,2018
Minithumbup
Carlene Burton
By: 'Oliver'
Mar 19,2018
0 people found
this helpful
Carlene was great, she always gave us prompt and helpful response when we needed any help. She made the whole tenants check in process much easy and smooth. Great communication, very friendly....
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“ Really Helpful... ”

Mar 18,2018
Minithumbup
Carlene Burton
Nelson Samuel-Onyugo
By: 'Shev'
Mar 18,2018
0 people found
this helpful
This is the second time we're using Goodfellows from renting. Our experience is good. They are really helpful and always there for you in terms of answering any questions and being supportive....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Goodfellows Letting Agents... ”

Mar 16,2018
Minithumbdown
Louise Jobson
Mandy-Sue Frape
By: 'Francesca'
Mar 16,2018
0 people found
this helpful
Both Louise and Mandy have given me peace of mind and great advice as a new landlord. Both are professional and friendly during the entire process of finding new tenants and managing the property. The regular updates are appreciated. I would not hesitate to recommend ...
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“ Dealing with David and Tracey had been pleasure.I have used David for 4 years. Always tries hard, provides very useful advice.... ”

Mar 16,2018
Minithumbup
Tracy Bowler
By: 'Sal'
Mar 16,2018
0 people found
this helpful
Dealing with David and his team is a pleasure. Always ready with some useful guidance to shape the rentals with market trends.. I have used David for 4 years now and he landed me two out of 3 tenancies .. so far .....
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Comment on agent fees
Competetive.. a lot reasonable than some gold plated ones ..
Was this helpful? Yes
Mar 15,2018
Minithumbup
Tracy Bowler
Lesley Hancock
By: 'Caroline'
Mar 15,2018
0 people found
this helpful
Lesley did our viewing and was really lovely. She came on time and was well informed on the property. She was able to quickly start negotiations to secure the property on the same day we viewed it. Tracy dealt with all the paperwork and processing ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2018
Minithumbup
Tracy Bowler
Lesley Hancock
By: 'Caroline'
Mar 15,2018
0 people found
this helpful
Lesley did our viewing and was really lovely. She came on time and was well informed on the property. She was able to quickly start negotiations to secure the property on the same day we viewed it. Tracy dealt with all the paperwork and processing ...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 15,2018
Minithumbup
Tracy Bowler
Lesley Hancock
By: 'Caroline'
Mar 15,2018
0 people found
this helpful
Lesley did our viewing and was really lovely. She came on time and was well informed on the property. She was able to quickly start negotiations to secure the property on the same day we viewed it. Tracy dealt with all the paperwork and processing ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Good... ”

Mar 15,2018
Minithumbup
Louise Jobson
By: 'IONUT'
Mar 15,2018
0 people found
this helpful
Great service, fast acting, I would highly recommended her, she is very experienced with a good communication, great atitude with customers....
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Comment on agent fees
Good
Was this helpful? Yes

“ Good... ”

Mar 15,2018
Minithumbup
Louise Jobson
By: 'Paul Florin Petrisor'
Mar 15,2018
0 people found
this helpful
The collaboration between us and the agency was a great one. It was easy for us to understand all things and the team helped us and understood everything....
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Comment on agent fees
Good
Was this helpful? Yes

“ New tenant... ”

Mar 15,2018
Minithumbup
Louise Jobson
By: 'NicolaT'
Mar 15,2018
0 people found
this helpful
Louise was very helpful when it came to finding a new tenant for my property. She kept me up to date at every stage of the process and answered any questions I had....
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Was this helpful? Yes
Mar 13,2018
Minithumbup
Marion Gardner
By: 'David M.'
Mar 13,2018
0 people found
this helpful
I was very happy with the service provided. I would definitely recommend to anyone. Thank you very much and wish you only the best in the future!...
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Comment on agent fees
good
Was this helpful? Yes
Mar 12,2018
Minithumbup
Louise Jobson
By: 'K & K'
Mar 12,2018
0 people found
this helpful
Overall, Louise Jobson offered us great customer service keeping us up-to-date throughout the whole process and she did come across as friendly....
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Comment on agent fees
I think the agent's fees are a bit on the pricey side but so are some of the other competitors in the market.
Was this helpful? Yes
Mar 08,2018
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Lance Sharpus-Jones'
Mar 08,2018
0 people found
this helpful
We have found all the personnel at Goodfellows to be highly efficient, polite and prompt in excruciating ones wishes to a night standard...
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Comment on agent fees
For the amount of effort put in to achieve Lettings the fees are totally justified
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
211 5 492 20 57 2 55 3 27 3

Agent Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:13 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

London, SW20

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(223)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(140)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(94)
Morden
99-103 London Road, Morden SM4 5HP
(232)
Raynes Park
44 Coombe Lane, London SW20 0LA
(140)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(33)


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