• Staff picture
    Jodie
  • Staff picture
    Louise
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    Sharmila
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    Lee
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    Nelson
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    Martin
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    Laura
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    Ann
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    Angela
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    R
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    Sarah
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    J
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    Stefan
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    Sharon
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    Jason
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    Jordan
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    L
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    Elizabeth
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    Mandy-Sue
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    Maria
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    Vince
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    Lorraine
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    Damian
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    Mark
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    Jamie
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“House Rent...”

Jan 18,2019
Minithumbup
Hayley
By: 'Dmytro'
Jan 18,2019
0 people found
this helpful
Positive things have started with the viewings. Hayley has provided good observation and really assist in making decision by providing reasonable pros and cons for the available options. After that I would like to thanks Barbara for initial processing of my request and corresponding offer. ...
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Comment on agent fees
Fees is ok from my point of view.
Was this helpful? Yes

“Highly recommended...”

Jan 18,2019
Minithumbup
Louise
By: 'Kare & Carl'
Jan 18,2019
0 people found
this helpful
Louise has been so helpful throughout the rental process. Always available to answer questions and advise us, we have been kept updated at every stage. I cannot fault the service we have received and would highly recommend Louise and Goodfellows....
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Comment on agent fees
The fees are pretty reasonable compared to others.
Was this helpful? Yes

“Mr Elchin Nuriyev...”

Jan 15,2019
Minithumbup
Louise
By: 'Elchin'
Jan 15,2019
0 people found
this helpful
Louise did a fantastic job assiting me to find a property and move in quickly by sorting out all the formalities as early as possible....
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Comment on agent fees
Good.
Was this helpful? Yes

“House Let...”

Jan 15,2019
Minithumbup
Louise
Mandy-Sue
By: 'A & H'
Jan 15,2019
0 people found
this helpful
From our original contact with 'Goodfellows' the approach was friendly and professional Everything was clearly explained - we were advised constantly of all proceedings. Our house was successfully let very quickly. Thanks to every one (Mandy - Louise -Helen)...
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Comment on agent fees
Very acceptable
Was this helpful? Yes

“Amazing...”

Jan 08,2019
Minithumbup
Louise
By: 'Ana'
Jan 08,2019
0 people found
this helpful
This is my first time dealing with Goodfellows and have to say I'm very happy with the service and organisation. The whole process has been smooth and easy to understand. Louise Jobson has kept me up to date with everything and have to say, great ...
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Was this helpful? Yes

“Superb Service...”

Jan 07,2019
Minithumbup
Lee
By: 'Apple'
Jan 07,2019
0 people found
this helpful
Lee provided us with an excellent service from the outset. He was very accommodating with viewings, had good communication throughout our purchase and helped us move things along when needed. He always kept us informed of what the status of the purchase was - and ...
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Was this helpful? Yes

“Helpful and efficient...”

Dec 22,2018
Minithumbup
Louise
Mandy-Sue
By: 'G'
Dec 22,2018
0 people found
this helpful
Louise and Mandy were really helpful and made the process easy and hassle free. They were speedy at finding tenants and answered any questions I had as a first time landlord. Brilliant service....
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Comment on agent fees
Excellent fees and They made it easy to understand
Was this helpful? Yes

“Very helpful...”

Dec 18,2018
Minithumbup
Louise
By: 'Jane'
Dec 18,2018
0 people found
this helpful
Louise has always been very quick to respond to any issues we have had with the house which is a godsend to us as we live overseas. Always keeping us updated when we had to find new tenants with the latest viewings and their feedback ...
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Was this helpful? Yes

“Perseverance rewarded...”

Dec 17,2018
Minithumbup
By: 'EDWARD the Confessor'
Dec 17,2018
0 people found
this helpful
I am never met a more dedicated and persevering executive in real estate determined to satisfy their customer. It took time in a terrible market but my new tenant happens to be a famous Arabic author with numerous prizes; sharing with me a love of ...
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Comment on agent fees
I wish the letting feed could be divide equally into two six monthly portions to give me more tent more quickly. Having said that Strachan achieved a pre payment of six months rent in advance so my point is hypothetical!
Was this helpful? Yes

“Excellent...”

Dec 17,2018
Minithumbup
Louise
By: 'Katherine'
Dec 17,2018
0 people found
this helpful
Louise has been brilliant in finding my partner and I a property and was very quick with responses through email....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent communication...”

Dec 14,2018
Minithumbup
Lee
By: 'Mrs Tuck, Sutton'
Dec 14,2018
0 people found
this helpful
Lee has been dealing with the sale of my late mother's house. Fortunately an offer was made on the house soon after going on the market. There have been a few hiccups further down the chain but Lee has been very helpful and proactive in ...
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Was this helpful? Yes

“Very helpful...”

Dec 14,2018
Minithumbup
Louise
By: 'Roxanne'
Dec 14,2018
0 people found
this helpful
Louise was very professional and helpful from start to finish. We have had an extremely positive experience. Highly recommended!! Many thanks:)...
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Was this helpful? Yes

“Friendly, helpful and caring....”

Nov 30,2018
Minithumbup
Donna
By: 'Jaq & Conal'
Nov 30,2018
0 people found
this helpful
Initial consultation was with Donna and she was the reason I chose Goodfellows to sell my house as she is personable and competent . Further dealings were with Jonathan who calmed my nerves , was quick to deal with any problems that arose and generally great fun ! ...
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Was this helpful? Yes

“Through and professional...”

Nov 29,2018
Minithumbup
Louise
By: 'E A Wright'
Nov 29,2018
0 people found
this helpful
Having found ourselves in the unexpected position of looking for a new rental in the winter season / run up to Christmas, we found a property listed with Goodfellows. They facilitated the earlier exit of the exiting tenants by almost two weeks, to allow us to ...
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Was this helpful? Yes

“Good Customer Experience...”

Nov 23,2018
Minithumbup
By: 'Cedric W-N'
Nov 23,2018
0 people found
this helpful
Finding the right property to rent can be a pain, considering key factors of location and monthly rate, but with the right Lettings Negotiator things can be made really easy. Chanade Patrick is very knowledgeable, patient and objective in providing her expertise to aid the ...
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Comment on agent fees
Good
Was this helpful? Yes

“Thanks to Gareth...”

Nov 23,2018
Minithumbup
Gareth
Nelson
By: 'Delyana Raykova'
Nov 23,2018
0 people found
this helpful
I would like to thank Gareth, the agent from the Goodfellows Mitcham office, for his warm and helpful attitude. He eagerly assisted with any issue or question I had and helped me prepare all relevant documents. Gareth made me feel calm and confident everything will ...
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Was this helpful? Yes

“Excellent Service...”

Nov 23,2018
Minithumbup
Tracy
By: 'Very Happy Customers'
Nov 23,2018
0 people found
this helpful
We have recently moved into our rental property. Prior to contacting Goodfellows, our search was becoming very frustrating. However Tracy restored our confidence. She was extremely helpful, listened to our requirements and ensured that we were kept informed regularly throughout the process. We are now ...
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Comment on agent fees
Reasonable. All fees were explained up front and the paperwork accompanying it was very clear. Again, Tracy took the time to go through everything with us in person.
Was this helpful? Yes

“We used Goodfellows in order to find a property to rent....”

Nov 22,2018
Minithumbup
Louise
By: 'Tamara'
Nov 22,2018
0 people found
this helpful
Louise was very helpful and very efficient in helping to get things organised with the move. She always responded in timely manner if we had any questions or concerns.she was very thorough and friendly throughout....
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Was this helpful? Yes

“Very informative...”

Nov 22,2018
Minithumbup
Louise
By: 'Bethan Gelly'
Nov 22,2018
0 people found
this helpful
Louise has been very helpful in organising our move and supplying information. She has answered all queries efficiently and professionally. We are very happy with the service....
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Was this helpful? Yes

“Happy New Home!...”

Nov 19,2018
Minithumbup
By: 'Poodle'
Nov 19,2018
0 people found
this helpful
Generally happy with the service received. Quick and easy. Everything went smoothly. Sometimes felt that the Agent was working more for the Landlord though, rather than the Tenants....
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Comment on agent fees
We found the fees very high in comparison with other local Agents
Was this helpful? Yes

“An amazing agency to deal with!...”

Nov 07,2018
Minithumbup
Tracy
Fugen
By: 'Yassine & Sylwia'
Nov 07,2018
0 people found
this helpful
Tracy Bowler assisted with our search for an apartment and I have to say she genuinely cared about what we were looking for and made the whole process seamless and effortless....
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Comment on agent fees
The fees are in line compared to other agencies.
Was this helpful? Yes

“12 damson way...”

Nov 07,2018
Minithumbup
Louise
By: 'Yuriy'
Nov 07,2018
0 people found
this helpful
Great to deal with , Louise where efficient and quick , overall very pleased of the service, will definitely recommending their services !...
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Was this helpful? Yes

“helpful...”

Nov 07,2018
Minithumbup
Louise
By: 'philip andrews'
Nov 07,2018
0 people found
this helpful
Louise took on the role with us as our agent and drove the whole process through to a tenant taking residence in our property and was also there for resolving issues when i was abroad and needing her help....
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Comment on agent fees
ok
Was this helpful? Yes

“Excellent - extra mile...”

Nov 07,2018
Minithumbup
Jamie
By: 'Aleesia'
Nov 07,2018
0 people found
this helpful
I cannot recommend enough Jamie Ford to anyone looking to buy their own home. Efficient, professional and goes the extra mile each time you need him. An exemplary agent by miles and a key asset to Goodfellows!! We had some issues with the vendor and ...
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Comment on agent fees
We did not have to pay any fees as we were buying
Was this helpful? Yes

“SALE OF PROPERTY...”

Nov 06,2018
Minithumbup
Damian
By: 'Suren Rajasooriar'
Nov 06,2018
0 people found
this helpful
Goodfellows recently sold our property in Mitcham. From start to completion was only 3 months which is excellent under the current market conditions. Damian Wolowski was my contact and he was excellent in all awys from agreeing a price and making sure everything went through smoothly....
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Comment on agent fees
No complains on this front
Was this helpful? Yes

“Sale...”

Nov 06,2018
Minithumbdown
Mark
By: 'Manfred'
Nov 06,2018
0 people found
this helpful
Overvalued to get business. Did not update when buyers chain collapsed. Could have been far more pro active to keep up to date with chain...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Stephen Offield
Nov 08, 2018
View all comments (1)
Dear Manfred, I am sorry that you felt the service we provided was not up to standard, we pride ourselves on our customer service that we offer. If possible, could you please email me direct at Stephen.Offield@goodfellows.co.uk with the property address so I can investigate further? Kind Regards Stephen Offield. ...

“LOUISE JOBSON...”

Nov 05,2018
Minithumbup
Louise
By: 'THOMAS'
Nov 05,2018
0 people found
this helpful
The property we viewed we did not really have a chance of getting then we had a viewing and met Louise. from that day to this Louise done all she could and pulled out all the stops' to give us a chance of getting our ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Saved from the flood...”

Oct 31,2018
Minithumbup
Louise
By: 'William'
Oct 31,2018
0 people found
this helpful
Louise came to the rescue when our house was flooded finding us a very nice house at short notice Our saviour...
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Comment on agent fees
No comment insurance paid
Was this helpful? Yes

“Very good service...”

Oct 30,2018
Minithumbup
Tracy
David
By: 'Bilal Ferkous'
Oct 30,2018
0 people found
this helpful
Very good experience, very polite staff and very helpful as well. Can recommend this agency to family and friends too....
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Comment on agent fees
Good
Was this helpful? Yes

“Louise was Great!...”

Oct 24,2018
Minithumbup
Louise
By: 'Darren'
Oct 24,2018
0 people found
this helpful
I really enjoyed the interactions I had with Louise. She was very accommodating and constantly kept me updated on the progress of my rental application. My wife and I are over the moon that we have secured our new property. Well done Louise and thank ...
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Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
238 5 562 20 76 3 65 3 31 4

Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 08/11/2017, 4:13 PM by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

London, SW20

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(279)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(146)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(124)
Morden
99-103 London Road, Morden SM4 5HP
(243)
Raynes Park
44 Coombe Lane, London SW20 0LA
(167)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(35)


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