Goodfellows
4.8/5, 1143 reviews
97% recommended
91% sales valuation accuracy
99% sales fee satisfaction
92% lettings valuation accuracy
90% lettings fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 99% £24,000 £830,000
Lettings 92% 90% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
274 6 609 22 104 3 83 3 33 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
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“Limited involvement with Goodfellows staff as......”

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May 26,2020
Minithumbup
Louise
By: 'william osborne'
May 26,2020
0 people found
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Limited involvement with Goodfellows staff as rented flat belongs to family friends. Correspondence with any member of staff has been a pleasure. Very friendly A bit too pushy with income protection insurance, having to attend a mandatory meeting which went on for far too long ...
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“From very start to moment tenants have moved ......”

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May 25,2020
Minithumbup
Louise
By: 'A.Nasirov'
May 25,2020
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From very start to moment tenants have moved in , Louise and Emma have been extremely professional and guided us through process with all relevant administrative topics as well as provision of numerous advises related to landlord matters ( insurance ,prerequisites in order to comply with the ...
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“I would like to say a few words about Ms Kani......”

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Mar 31,2020
Minithumbup
By: 'Natalia Blackmore'
Mar 31,2020
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I would like to say a few words about Ms Kanika Williams, account administrator. I have a lot of respect for people who love the job they do, people who knows the inside of their work, who are the real professionals in their area of ...
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“Excellent all round...”

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Mar 28,2020
Minithumbup
By: 'Yasmin and Mohamed Hirji'
Mar 28,2020
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We have been very pleased with the service provided by Goodfellows. Two previous letting agencies had failed to find us suitable tenants over a total of two months each, and so we were highly impressed when Louise found us tenants meeting our standards within a ...
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“It is a wonderful company to find the perfect......”

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Mar 19,2020
Minithumbup
By: 'Ciolacu Mihaela'
Mar 19,2020
0 people found
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It is a wonderful company to find the perfect place to rent. We recommend it to everyone. Values more than five stars....
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“Louise is always quick to help and sort out a......”

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Mar 17,2020
Minithumbup
Louise
By: 'Jane Lyons'
Mar 17,2020
0 people found
this helpful
Louise is always quick to help and sort out any queries for me. As for Louise´s role to find tenants, she finds them quickly and does all the right checks and I have known her for a while now, so if I do have ...
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“Goodfellows offering a highl professional ser......”

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Mar 10,2020
Minithumbup
By: 'Alban Pradeep'
Mar 10,2020
0 people found
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Goodfellows offering a highl professional service since I got through the offer in a trustworthy manner with a great care....
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“Been with Goodfellows for ~5yrs . Overall, ......”

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Mar 06,2020
Minithumbup
Louise
By: 'Niten Patel'
Mar 06,2020
0 people found
this helpful
Been with Goodfellows for ~5yrs . Overall, an excellent service received for the property purchase and subsequent tenant finds. The full management service is also very good. The only downside is that I am now tied into their contract - my tenants want to stay long ...
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“I received an excellent service from Emily Hu......”

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Mar 03,2020
Minithumbup
By: 'Chloe Macdonald'
Mar 03,2020
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I received an excellent service from Emily Hughes, found tenants very quickly. will be recommending Thank you for all your help Chloe...
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“Great experience with Emily- smooth and speed......”

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Mar 03,2020
Minithumbup
By: 'Evie cohen'
Mar 03,2020
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Great experience with Emily- smooth and speedy move to my new property. Would highly recommend to family and friend....
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“We are very happy that we find Goodfellows in......”

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Feb 24,2020
Minithumbup
Sharmila
By: 'Pawel Koszolko'
Feb 24,2020
0 people found
this helpful
We are very happy that we find Goodfellows in Morden, trying to find a good home for rent and, thanks to Barbara Courpasson and Sharmila Vythilingum it was really easy, we could count on their help not only with documents but also with other problems ...
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“Kelly Burton, professional, helpful and dilig......”

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Feb 22,2020
Minithumbup
By: 'tomasz pelc'
Feb 22,2020
0 people found
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Kelly Burton, professional, helpful and diligent, a pleasure to deal with and a benchmark in customer facing interactions. Hope the firm appreciate good people as they are worth keeping and can motivate a positive work culture in others....
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“I’m really happy with the help l get from Dav......”

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Feb 20,2020
Minithumbup
David
By: 'david.mitchel@goodfellows.co.uk'
Feb 20,2020
0 people found
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I’m really happy with the help l get from David Mitchel to rented my property .I totally recommend the agency and the stuff was very helpful...
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“Extremely professional service from Joel...”

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Feb 17,2020
Minithumbup
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Joel
By: 'Anar Nasirov'
Feb 17,2020
0 people found
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Joel has been extremely helpful throughout the process and has shown real professionalism when dealing with our numerous queries. I'd like to thank Joel for his outstanding service and have no doubts when recommend him to friends and family....
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“Good at communication....”

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Feb 08,2020
Minithumbup
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Joel
By: 'Louise Champion'
Feb 08,2020
0 people found
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Joel was always contactable and was very helpful finding answers out for me. He would always call me back. Due to my profession, Joel was accommodating with viewing times and contacting me by email....
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“Selling with Goodfellows....”

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Feb 06,2020
Minithumbup
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Joel
By: 'Amy Gill'
Feb 06,2020
0 people found
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We were beginning to loose hope that our house would sell but then Joel took on the sale and was very proactive arranging lots of viewings in a short space of time and then negotiated a sale for us. He worked above what was expected, ...
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“We received excellent service and advice give......”

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Feb 03,2020
Minithumbup
By: 'Susan Jane Gavin'
Feb 03,2020
0 people found
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We received excellent service and advice given would highly recommend .have used Goodfellows before and would do so again in the future...
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“Good service and focused on helping landlord......”

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Jan 31,2020
Minithumbup
Gareth
By: 'richard'
Jan 31,2020
0 people found
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Good service and focused on helping landlords and tenants. Only area for improvement , I would have appreciated the occasional phone call rather than email....
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“Thank you...”

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Jan 31,2020
Minithumbup
Stefan
By: 'Anna Hernes'
Jan 31,2020
0 people found
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We would like to thank Stefan for keeping us sane during a very stressful move, he remained upbeat, helpful beyond what was is expected from an estate agent & professional....
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“Joel at Goodfellows provided an excellent ser......”

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Jan 26,2020
Minithumbup
By: 'Phil Reed'
Jan 26,2020
0 people found
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Joel at Goodfellows provided an excellent service during our purchase in Carshalton. He was polite, efficient and kept us informed throughout on all developments. Joel was also able to recommend other professionals and tradespeople that made our move to the area as smooth as possible. ...
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“Excellent customer service! Emily put a lot o......”

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Jan 24,2020
Minithumbup
By: 'Joseph'
Jan 24,2020
0 people found
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Excellent customer service! Emily put a lot of effort in order to find our desired property match. Thanks again!...
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“Delighted with the service we received from a......”

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Jan 21,2020
Minithumbup
Lee
Sarah
By: 'Emily Ruiz'
Jan 21,2020
0 people found
this helpful
Delighted with the service we received from all at Goodfellows in Carshalton Beeches, especially Lee and Sarah. They were professional and friendly at all points during our move and readily available on the phone and email. We would highly recommend them to anyone thinking of ...
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“very professional and lovely staff, David hel......”

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Jan 20,2020
Minithumbup
David
By: 'Emily Hawkins'
Jan 20,2020
0 people found
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very professional and lovely staff, David helped through a difficult and different situation and assisted me where he could. Would definitely recommend this agent....
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“All the staff are very good, but Sarah is exc......”

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Jan 13,2020
Minithumbup
Sarah
By: 'Sirtaz Nazarali'
Jan 13,2020
0 people found
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All the staff are very good, but Sarah is exceptional. She is always willing to go the extra mile. She concluded my purchase very professionally and kindly saw to all my needs. Thank you very much, I hope to do business with you again....
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“Sale of my property...”

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Jan 12,2020
Minithumbup
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Joel
By: 'Andrea McQueen'
Jan 12,2020
0 people found
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It was a pleasure working with Joel on the sale of my property. It wasn't all smooth sailing, but he was so calm and professional throughout it all! I certainly could not have done this without him! Thanks so much Joel!...
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“We have dealt with many poor letting agents before but ......”

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Dec 16,2019
Minithumbdown
By: 'A P'
Dec 16,2019
0 people found
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We have dealt with many poor letting agents before but Goodfellows is one of the worst agencies ever. Since the beginning, the red lights have started to flash. First, they called us the day before arranged viewing to confirm whether the viewing for that day ...
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“I have been using Goodfellows for years and h......”

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Dec 13,2019
Minithumbup
By: 'Emily Muns'
Dec 13,2019
0 people found
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I have been using Goodfellows for years and have found them consistently reliable. Kanika and the team offer great support to both myself and my tenant....
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“Very Helpful...”

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Dec 07,2019
Minithumbup
By: 'Pauline Payne'
Dec 07,2019
0 people found
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Gareth was most helpful in securing new tenants for my property with great speed. He was always available if I needed him to answer questions. Most helpful....
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“The best agent...”

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Nov 13,2019
Minithumbup
Lee
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Joel
By: 'Angela Reilly'
Nov 13,2019
0 people found
this helpful
The relief of a successful exchange is immense after a very difficult few weeks. None of this, would I have got through, without the help of Lee Hunt. Lee has been absolutely fantastic. His communication has been second to none. He has kept everyone informed ...
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“Would like to say a massive thank you to Joel......”

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Nov 11,2019
Minithumbup
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Joel
By: 'Kelly Barkwill'
Nov 11,2019
0 people found
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Would like to say a massive thank you to Joel on helping me buy my first property. He was a great help and always there to answer any questions i had. Very Professional...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Mitcham, CR4

London, SW20

Sutton, SM3

Leatherhead, KT22


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