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    Louise
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    Sharmila
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    Nelson
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    Martin
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    Laura
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    Ann
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    Angela
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    Russell
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    Sarah
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    John
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    Stefan
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    Sharon
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    Jason
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    jordan
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    Lucy
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    Elizabeth
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    Mandy-Sue
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    Maria
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    Vince
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    Lorraine
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    Damian
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    Mark
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    Jamie
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    Michael
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    Julie
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“ Great service and really helped manage my move... ”

Jul 15,2018
Minithumbup
Jamie
By: 'Martin'
Jul 15,2018
0 people found
this helpful
Goodfellows helped me sell my property at a really competitive price during some challenging local market conditions. Manager Jamie was really well versed in the local market and helped us set a marketing strategy that got us what we needed to move. All the agents ...
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Comment on agent fees
Good - very competitive
Was this helpful? Yes

“ 14 Farmstead Court... ”

Jul 13,2018
Minithumbup
Louise
By: 'Nathan Dewars'
Jul 13,2018
0 people found
this helpful
Very efficient and effective speedy at addressing and resolving any questions that I had polite and courteous at all times a pleasure to meet....
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“ Always there to help...great customer service!... ”

Jul 13,2018
Minithumbup
Gareth
Nelson
By: 'Rachel'
Jul 13,2018
0 people found
this helpful
I have always received a great service from Goodfellows they are always very helpful and at hand to give you whatever support you need. Whether it be renting a property or having a property rented. Both Gareth and Nelson have been top class and I ...
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Comment on agent fees
Reasonable..
Was this helpful? Yes

“ Securired a letting in South Wimbledon... ”

Jul 13,2018
Minithumbup
Tracy
By: 'Sophie'
Jul 13,2018
0 people found
this helpful
Tracy was very helpful and knowledgeable about the property. Any queries that we had that she couldn't answer she came back to us about once she had checked. Since agreeing the let, Tracy has been very prompt in responding to any queries from us ...
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Comment on agent fees
The agent fees were fairly expensive in comparison to experiences that friends have had. However, process has been very quick and smooth.
Was this helpful? Yes

“ Tracy Bowler... ”

Jul 11,2018
Minithumbup
Tracy
Lesley
By: 'Maksim Shimov'
Jul 11,2018
0 people found
this helpful
3 Hi, I would like to say big thank you to Tracy Bowler to help us to be pass all process to get the property. She is talk to us very clearly and understanding. Very polite and reliable person....
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Comment on agent fees
good
Was this helpful? Yes

“ Nice people... ”

Jul 10,2018
Minithumbup
By: 'Marina'
Jul 10,2018
0 people found
this helpful
They was very nice with as and helpull persons! I hope will be a long term colaborotion! Goodfellows is the best!...
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Comment on agent fees
Verry good
Was this helpful? Yes

“ House sale... ”

Jul 06,2018
Minithumbup
Vince
Sarah
By: 'ian'
Jul 06,2018
0 people found
this helpful
Having used Goodfellows when renting the property I then used them when it was time to sell. They did an excellent job in marketing and organising the sale. I would recommend this company to anyone....
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“ Excellent... ”

Jul 04,2018
Minithumbup
Tracy
By: 'AVP'
Jul 04,2018
0 people found
this helpful
Tracy was brilliant from start to finish. Her down to earth and friendly manner was reassuring. It's obvious Tracy works really hard and is very busy but despite this she made me feel like she had lots of time for me and my many ...
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Comment on agent fees
No one ever really wants to add another £500/600 to an already expensive move and deposit so for this reason bad.
Was this helpful? Yes

“ Great Service... ”

Jul 03,2018
Minithumbup
Tracy
By: 'Anastasia'
Jul 03,2018
0 people found
this helpful
Our family is very new to the country, we just moved in and we were not familiar with the process. Tracy provided us with the great support and help, answering any questions and concerns we had. She was easily reachable via phone and e mail, ...
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Comment on agent fees
i dont know the market practice on the fees. i found it reasonable
Was this helpful? Yes

“ Very good service!... ”

Jul 03,2018
Minithumbup
Gareth
Nelson
By: '16F'
Jul 03,2018
0 people found
this helpful
I have received excellent service from both Gareth and Nelson. They are very helpful and efficient. I would Definitely recommended !...
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“ Thank you!... ”

Jul 02,2018
Minithumbup
Hannah
By: 'Sarah'
Jul 02,2018
0 people found
this helpful
Hannah has been absolutely brilliant-so efficient, helpful and professional. Her communication and updates have been excellent throughout. I am very grateful to Hannah for the high quality service that I have received....
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“ Great stuff... ”

Jul 02,2018
Minithumbup
Louise
By: 'Dan Wilson'
Jul 02,2018
0 people found
this helpful
Louise and team were great. I needed someone to run the whole process of finding and vetting tenants. Louise was always on hand, responding quickly to emails and getting on with the job. Fantastic service. Thank you....
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Comment on agent fees
The fees were ok. A few optional extras which I needed to opt out of. But the process was clear and I knew where I stood.
Was this helpful? Yes

“ GREAT service & was totally put at ease with my first home purchase.... ”

Jun 29,2018
Minithumbup
James
Kieran
By: 'cheekysaffa'
Jun 29,2018
0 people found
this helpful
I had heard some horror stories about estate agents & solicitors from friends. Thankfully, I didn't experience these horror stories with Goodfellows & their service. Friendly & professional... didn't feel hounded at all by James when he sent through prospective viewings & he ...
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Was this helpful? Yes

“ Tenancy Agreement for my ft.... ”

Jun 28,2018
Minithumbup
Maria
Hayley
By: 'Deb'
Jun 28,2018
0 people found
this helpful
I have been dealing with Maria Morgan for the last three years and of late, with Ms Haley Price in connection with finding suitable tenants for my flat in Sutton. I received excellent service from these two ladies. They are truly professionals and I can ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Good services... ”

Jun 28,2018
Minithumbup
Maria
By: 'Brooks'
Jun 28,2018
0 people found
this helpful
Very helpful and friendly, keeping me updated information and answer all queries promptly. Handing everything accurate and details. Good services....
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Comment on agent fees
Not bad
Was this helpful? Yes

“ Nice people... ”

Jun 28,2018
Minithumbup
By: 'Rob'
Jun 28,2018
0 people found
this helpful
They treath us very well,very helpfull persons I hope it will be a long term colaboration. Good fellows is the best!...
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Comment on agent fees
Very nice man
Was this helpful? Yes

“ quick communication... ”

Jun 27,2018
Minithumbup
Louise
Mandy-Sue
By: 'YC'
Jun 27,2018
0 people found
this helpful
Throughout the process, they have been good and quick in communications, keep us posted with update on our property. Take the responsibilities for the follow ups....
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“ fantastic service... ”

Jun 27,2018
Minithumbup
jordan
By: 'joeseph don'
Jun 27,2018
0 people found
this helpful
It was amazing service he done within one week sortout everything I want.Very friendly and kind pleasant guy to trust....
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Comment on agent fees
resonable -not the cheapest nor most expensive
Was this helpful? Yes

“ excellent job... ”

Jun 26,2018
Minithumbup
Louise
By: 'Charlotte and Guillaume'
Jun 26,2018
0 people found
this helpful
Louise has done an amazing work for us. She is very professional and efficient. She provides everything you need and she is all the time friendly. We definitely recommend this agent....
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“ Tenancy change... ”

Jun 19,2018
Minithumbup
Tracy
David
By: 'Christine'
Jun 19,2018
0 people found
this helpful
Once again Tracy provided excellent advice and care throughout a change of tenancy. Thank you too to David for his support with the paperwork. I would highly recommend Goodfellows for their professionalism and customer service....
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Was this helpful? Yes

“ Our experience... ”

Jun 18,2018
Minithumbup
Carlene
By: 'Karol'
Jun 18,2018
0 people found
this helpful
Carlene has been fantastic helping us out to find our new home. She's been patient trying her best to meet our criteria. Highly recommended branch. If you looking to meet professional team with very high customer service this is the place to go....
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Was this helpful? Yes

“ Hanna and Hayley... ”

Jun 14,2018
Minithumbup
Hannah
Hayley
By: 'Maria'
Jun 14,2018
0 people found
this helpful
what I have to talk about hayley and hanna is sums up great competent professionals who are in the right profession goodfelow is very lucky to have those two ladys with them, thank you for having helped with patience and care...
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Was this helpful? Yes

“ Feedback Louise Jobson... ”

Jun 09,2018
Minithumbup
Louise
By: 'Camelia'
Jun 09,2018
0 people found
this helpful
Great service,very professional and very quick.We are very happy with the property Louise found for as..I would highly recommended her for overall help....
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Comment on agent fees
Very good,thank you
Was this helpful? Yes

“ Excellent customer service from Louise Jobson... ”

Jun 09,2018
Minithumbup
Louise
By: 'Samir'
Jun 09,2018
0 people found
this helpful
I was looking for a house in a hurry as we had just been let down on one and need to move quickly.Louise found is a nice house in a perfect location and very quick.Thank you for your help....
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Comment on agent fees
All good and well earned
Was this helpful? Yes

“ selling house... ”

May 30,2018
Minithumbup
Ann
Jodie
By: 'Richard & Gill'
May 30,2018
0 people found
this helpful
Goodfellows done a great job selling my property in Kingbridge rd - all the staff were fantastic & sold my house within a week ....
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Comment on agent fees
Excellent
Was this helpful? Yes

“ Highly recommend... ”

May 24,2018
Minithumbup
Marion
By: 'Laura'
May 24,2018
0 people found
this helpful
Marion was really helpful and took time out to personally come and see us which we were very thankful for...
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“ Pleasant and Professional... ”

May 18,2018
Minithumbup
Tracy
By: 'MM'
May 18,2018
0 people found
this helpful
Tracy assisted me earlier this year find a small flat in SW20. Throughout the process she was very pleasant, efficient and very professional. She responded to all my inquires in a timely manner and followed-up throughout the entire process. I do not hesitate to recommend ...
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Comment on agent fees
Standard
Was this helpful? Yes

“ Hannah's service to myself and my parents Surpassed expectations during a very difficult and stressful time and we can't thank her enough !... ”

May 17,2018
Minithumbup
Hannah
By: 'Helen Watson'
May 17,2018
0 people found
this helpful
Hannah's service was over and above to myself and my elderly parents. She made a very stressful time far easier to cope with for which we are extremely grateful . Thankyou so very much...
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“ Amazing lad... ”

May 15,2018
Minithumbup
By: 'L'
May 15,2018
0 people found
this helpful
I encountered this chap at a stage when did not have any trust in any agency due to so many rumors about how they work. However, when I met Lewis he changed my mind and heart about this industry. Thank you Lewis...
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Comment on agent fees
Very Polite
Was this helpful? Yes

“ Louise has been very helpful reliable, organised and sympathetic to my situation which recquires me to move to a rented property. The company are fort... ”

May 14,2018
Minithumbup
Louise
By: 'Anita'
May 14,2018
0 people found
this helpful
Good fellows are happy to have her as a member of their team Please see review above kind, considerate and organised...
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Comment on agent fees
I am not liable to pay, insurance claim
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
224 5 516 20 63 2 56 3 28 3

Agent Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:13 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

London, SW20

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(241)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(145)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(102)
Morden
99-103 London Road, Morden SM4 5HP
(237)
Raynes Park
44 Coombe Lane, London SW20 0LA
(148)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(34)


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