• Staff picture
    Jodie
  • Staff picture
    Louise
  • Staff picture
    Sharmila
  • Staff picture
    Lee
  • Staff picture
    Nelson
  • Staff picture
    Martin
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    Laura
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    Ann
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    Angela
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    Russell
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    Sarah
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    John
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    Stefan
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    Sharon
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    Jason
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    jordan
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    Lucy
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    Elizabeth
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    Mandy-Sue
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    Maria
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    Vince
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    Lorraine
  • Staff picture
    Damian
  • Staff picture
    Mark
  • Staff picture
    Jamie
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“ Letting renewal... ”

Sep 25,2018
Minithumbup
Tracy
By: 'Chris'
Sep 25,2018
0 people found
this helpful
Really positive experience re-letting my property through Goodfellows with Tracy keeping me well informed of how the visits were going and negotiating brilliantly for me. Great job, thanks for getting things done so quickly...
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Was this helpful? Yes

“ Good fellows experience... ”

Sep 21,2018
Minithumbup
Damian
By: 'Mr and Mrs De Oliveira.'
Sep 21,2018
0 people found
this helpful
Damian is a very professional, friendly and responsive fellow. He was helpful and attentive to our needs.Thank you very much for all your hard work and always looking out for our best interest....
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Was this helpful? Yes

“ Always Helpful... ”

Sep 21,2018
Minithumbup
Cathi
By: 'Mrs J'
Sep 21,2018
0 people found
this helpful
Cathi from the time we asked her to do an initial valuation was helpful, kept in contact but was non-pushy although we didn't put the property on the market until a year later. It took longer than anticipated to find a buyer and although ...
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Comment on agent fees
I think all estate agents fees are expensive but the fees for this agent were OK
Was this helpful? Yes

“ Great service... ”

Sep 19,2018
Minithumbup
Lucy
By: 'Jane K'
Sep 19,2018
1 people found
this helpful
Lucy and all staff at Cheam dealt with selling my late Father's Property for me. They made a painful and difficult time easier for me. Always professional, friendly and keeping me up to date with all developments along the way. I am now in ...
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Comment on agent fees
Agent’s fees very reasonable.
Was this helpful? Yes

“ Very happy with the service we received... ”

Sep 17,2018
Minithumbup
Louise
By: 'Donna'
Sep 17,2018
0 people found
this helpful
Louise was very helpful and prompt. Everything moved forward smoothly and any questions we had Louise dealt with very quickly....
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Was this helpful? Yes

“ David took the stress out of a daunting and challenging house move... ”

Sep 13,2018
Minithumbup
David
By: 'Jane Nicholson'
Sep 13,2018
0 people found
this helpful
Throughout our communications, we have Goodfellows to be very professional. Specifically, David has helped and guided us through the lettings process. We have found him to be very approachable, true to his word, very patient and professional in his manner. David is very thorough and ...
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Comment on agent fees
Very reasonable. It was worth every penny for the exceptional customer service
Was this helpful? Yes

“ Helpful from start to finish... ”

Sep 13,2018
Minithumbup
David
By: 'Juana'
Sep 13,2018
0 people found
this helpful
David has provided amazing from start to finish. When organising viewings for the potential properties, David was prompt and efficient in setting up viewings for several suitable properties, which was particularly helpful as we were not based locally. David continued to provide professional advice during ...
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Comment on agent fees
I feel that the agent fees are excessive. The admin fee was extremely expensive in comparison to other agencies, moreover there were also other fees we had not initially been aware of, such as the check out fee. On top of the admin fee, check out fee there is also a contract renewal fee if we want to renew at the end of the year. While the renewal fee is common, the amount starts becoming excessive in total. I do not agree with the agent fees.
Was this helpful? Yes

“ Thorough speedy... ”

Sep 11,2018
Minithumbup
Louise
By: 'Camelia'
Sep 11,2018
0 people found
this helpful
Louise was very thorough efficient and helpful. Nothing was too much trouble and she was very fast at answering any queries we had and updated us regularly....
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Comment on agent fees
A little more expensive than other agents but the property dictated in our circumstances.?
Was this helpful? Yes

“ Very good service... ”

Sep 08,2018
Minithumbup
Damian
Jamie
By: 'Mike Green'
Sep 08,2018
0 people found
this helpful
I was very satisfied with all the help and hard work put in by the sales team at the Mitcham office in particular Damian and Jamie . Well done in seeing through the sale of my property ....
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent... ”

Sep 05,2018
Minithumbup
Louise
By: 'Katsutoshi Shimizu'
Sep 05,2018
0 people found
this helpful
The staff was always polite, accurate, and kind. She always phoned me when she was late for the appointment time....
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Comment on agent fees
good
Was this helpful? Yes

“ Buying... ”

Sep 04,2018
Minithumbup
Jodie
By: 'CLWILLS'
Sep 04,2018
0 people found
this helpful
My boyfriend's parents have been with Jodie in the process of buying their new house. Jodie has given back their faith in estate agents and couldn't have gotten a better estate agent. They are so happy!!! She has been on the ball with ...
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Was this helpful? Yes

“ Trying times... ”

Sep 01,2018
Minithumbup
Jamie
Damian
By: 'Satisfied Customer'
Sep 01,2018
0 people found
this helpful
Good support from Goodfellows, always polite and courteous. They made every effort to resolve issues when they arose. Particularly when our first buyer dropped out and again at the end when we experienced a delay....
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Comment on agent fees
Good
Was this helpful? Yes

“ Park Hill - Louise... ”

Aug 31,2018
Minithumbup
Louise
By: 'Jack Downham'
Aug 31,2018
0 people found
this helpful
Louise has been really helpful throughout our search for a suitable property. She actively suggested viewing the property that we eventually decided to go for - we wouldn't have found it without her so we're very greatful. She is always available to answer ...
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Was this helpful? Yes

“ Fast and very helpful... ”

Aug 31,2018
Minithumbup
Louise
By: 'R Denovagiene'
Aug 31,2018
0 people found
this helpful
From booking in the viewing to sorting out the final paperwork, Louise has been very helpful and super efficient. Great service...
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Comment on agent fees
On the higher side but was worth it
Was this helpful? Yes

“ Amazing experience... ”

Aug 31,2018
Minithumbup
Tracy
David
By: 'Pedro'
Aug 31,2018
0 people found
this helpful
I just have good things to say about Tracy and David, they were super helpful with everything and they always kept me informed during the process. Was the best costumer service that I experienced so far and I'm planing to use goodfellows in the ...
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Was this helpful? Yes

“ Best estate agents we came across... ”

Aug 28,2018
Minithumbup
Tracy
David
By: 'Lizzie and Pedro'
Aug 28,2018
0 people found
this helpful
They were on top of everything! We came across a lot of obstacles in our search but nothing was a problem for Tracey and David, from the first viewing to handing over the keys they were honest, efficient and made our lives a lot easier. ...
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Comment on agent fees
Agent fees slightly higher than other agents but at the same time it was worth it for the service and ease
Was this helpful? Yes

“ RENTEL... ”

Aug 28,2018
Minithumbup
Louise
By: 'MR + MRS EVANS'
Aug 28,2018
0 people found
this helpful
OUR SITUATION WAS VERY SPECIFIC AND LOUISE WAS VERY UNDERSTANDING AND HELPFULL. SHE WENT OUT OF HER WAY TO MAKE SURE WE GOT THE CORRECT CRITERIA TO MEET OUR NEEDS. LOUISE ALSO MADE THE WHOLE PROCESS EASY CONSIDERING WE WHERE NOT USED TO RENTING BEFORE. ...
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Comment on agent fees
GOOD
Was this helpful? Yes

“ A breath of fresh air... ”

Aug 28,2018
Minithumbup
Damian
Jamie
By: 'Hannah'
Aug 28,2018
0 people found
this helpful
I had so many people flake on people when booking viewings, not turning up, or forgetting key information. Not with Damian, Damian was reliable and informative. As a first time buyer he supported me while I navigated the industry. When Damian wasn't available he ...
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Comment on agent fees
n/a
Was this helpful? Yes

“ Very helpful... ”

Aug 24,2018
Minithumbup
Louise
By: 'A&A'
Aug 24,2018
0 people found
this helpful
Louise was very helpful in telling us about the area. She kept us at ease throughout the process and was always in communication. Thanks Louise! Alex and Adam...
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Was this helpful? Yes

“ Good... ”

Aug 23,2018
Minithumbup
Louise
By: 'Hackbridge'
Aug 23,2018
0 people found
this helpful
Prompt response to queries and friendly feedback, Agents fees high: check-in report, cleaning, plumbing. Conduct 6 monthly routine inspections...
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Comment on agent fees
10% Management fees acceptable but fees for additional services were high i.e check in reports, professional clean, paint works etc
Was this helpful? Yes

“ Excellent Customer Service... ”

Aug 22,2018
Minithumbup
Tracy
By: 'Shah'
Aug 22,2018
0 people found
this helpful
Miss Tracy bowler has been excellent from the day one we met at property for viewing till the day we took up the tenancy. Thorough Professional,very caring and helpful....
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Comment on agent fees
Fee is relatively high as compared to other well known agents i have come across during property search.
Was this helpful? Yes

“ 8... ”

Aug 22,2018
Minithumbup
Mandy-Sue
Louise
By: 'Louise Jobson'
Aug 22,2018
0 people found
this helpful
I'm very satisfied with the Goodfellows Agency staff they very professional ,kind and helpful people. Always look after the customers....
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Comment on agent fees
Good
Was this helpful? Yes

“ Hardworking agents... ”

Aug 21,2018
Minithumbup
Sharmila
jordan
By: 'Jane'
Aug 21,2018
0 people found
this helpful
I appointed Goodfellows in late June and had tenants installed by mid August. Sharmila and Jordan worked very hard to get me my tenants. Due to being overseas at the time of appointment, I opted for the full managed service and the team was able ...
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Comment on agent fees
The fees are fairly competitive and good value for the service provided.
Was this helpful? Yes

“ Brilliant!... ”

Aug 20,2018
Minithumbup
Sarah
By: 'Lucy'
Aug 20,2018
0 people found
this helpful
Brilliant communication from the start. All staff were very helpful and friendly, particularly Sarah who was dealing with my property. Sarah was always quick to respond and help with any queries or problems. I also received a bottle of bubbly on completion day which I ...
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Was this helpful? Yes

“ I've had a great experience. They have been very honest and helpful.... ”

Aug 17,2018
Minithumbup
Carlene
Nelson
By: 'Sufia'
Aug 17,2018
0 people found
this helpful
I've recently let me property via goodfellows. Carlene has been so efficient, understanding and helpful and she was always available with feedbacks and all information I required. I was a little apprehensive with the letting as anyone would be but with Carlene's assurance ...
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Comment on agent fees
Ok
Was this helpful? Yes

“ It's like finding a friend not an agent.... ”

Aug 14,2018
Minithumbup
Carlene
By: 'The Buzzons family'
Aug 14,2018
0 people found
this helpful
We came from Italy and we needed a place to find in a short time. Carlene was the best agent we can desire for us. She was so patient and so friendly to understand our needs. We are a family of four. She found us ...
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Comment on agent fees
Good
Was this helpful? Yes

“ HAPPY WITH SERVICE... ”

Aug 13,2018
Minithumbup
Carlene
By: 'TENANTS'
Aug 13,2018
0 people found
this helpful
We are very happy working with Carlene. Best agent ever very friendly and helpful. I would highly recommend. We are very happy with our nice home and would recommend Goodfellows lettings...
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Comment on agent fees
GOOD
Was this helpful? Yes

“ The best agent ever!... ”

Aug 13,2018
Minithumbup
Jodie
By: 'Bedi&Ray'
Aug 13,2018
0 people found
this helpful
We are extremely pleased to share our excitement for becoming home owners, thanks to Jodie, who made the impossible POSSIBLE! Her professional approach, customer service and dedication in working for her clients is excellent. Jodie has been always accessible, supportive, and fast in decision making ...
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Comment on agent fees
Very Good
Was this helpful? Yes

“ Satisfied... ”

Aug 13,2018
Minithumbup
Damian
By: 'GS'
Aug 13,2018
0 people found
this helpful
This agent is so responsive and caring. Professional, attentive, supportive, focus on the sellers needs and most important, always available....
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Was this helpful? Yes

“ Great service... ”

Aug 07,2018
Minithumbup
Louise
By: 'Rachel'
Aug 07,2018
0 people found
this helpful
Very quick and easy process, great communication from the start, and Louise has been very helpful throughout. Would definitely recommend....
read full review
Comment on agent fees
Good
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
232 5 538 20 71 2 60 3 29 4

Agent Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:13 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Cheam Village, SM3

Mitcham, CR4

Morden, SM4

Sutton, SM5

Sutton, SM3

London, SW20

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(254)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(146)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(115)
Morden
99-103 London Road, Morden SM4 5HP
(241)
Raynes Park
44 Coombe Lane, London SW20 0LA
(160)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(35)


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