• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
www.goodfellows.co.uk Properties for sale
Properties for rent
Oct 19,2017
Minithumbup
Tracy Bowler
By: 'Excellent service'
Oct 19,2017
0 people found
this helpful
I would just like to thank Tracy for finding me and my family our new rental property. We are very grateful with all the hard work she has put in and will highly recommend her for anyone looking to rent a property in the future....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Gareth Vaughan
Carlene Burton
By: 'Delia'
Oct 18,2017
0 people found
this helpful
Excellent customer service Gareth! a very warm reception from Carlene. Great team. Great Work Gareth! Gareth was very helpful. I recommend their services....
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Comment on agent fees
Good Agent Fees
Was this helpful? Yes
Oct 16,2017
Minithumbup
Tracy Bowler
By: 'A solicitor'
Oct 16,2017
0 people found
this helpful
I would highly recommend Tracy. Tracy provides an exceptionally high standard of service, providing full information on the property, facilitating a second viewing and providing support during the decision making process...
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Louise Jobson
By: 'Family Father of 1'
Oct 12,2017
0 people found
this helpful
Louise was extremely helpful and aided our search when looking for a 2 bed flat but managed to find us a House with garden within our budget!...
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Comment on agent fees
Expensive, but I suppose it is the market now.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Louise Jobson
By: 'Max'
Oct 12,2017
0 people found
this helpful
Louise was professional in terms of the viewing the property and administering of the relevant documentation. Ensured the whole process was conducted on time. Was courteous with her reminders....
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Comment on agent fees
I wish it was cheaper. It is steep compared to other agencies.
Was this helpful? Yes
Oct 12,2017
Minithumbup
Louise Jobson
By: 'MAXESS'
Oct 12,2017
0 people found
this helpful
Louise was very helpful, came out on the same day I called the office to show us the house and she did well. However, when we asked whether there was an incentive given for nurses she said no agent does that, that's not true because I did get a nurses incentive from the previous agent which reduced the agent fees. We also felt there was no explanation as to why we needed to see their financial advisor as if we were looking at buying a house. This could have helped because we were just told...
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Comment on agent fees
The agent fees is too high. It feels like the agent caters for a specific class of clients because as a nurse and lecturer we found that too steep.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Cathi Musgrove
By: 'David B'
Oct 11,2017
0 people found
this helpful
Cathi was very helpful, positive and professional throughout the selling process, guiding us through some difficult moments. I would recommend her without hesitation. It was a pleasure dealing with her....
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Comment on agent fees
The fees charged were very competitive and quality was not compromised.
Was this helpful? Yes
Oct 09,2017
Minithumbup
Louise Jobson
By: 'Lauren Mapley'
Oct 09,2017
0 people found
this helpful
Louise has been extremely helpful and very easy to contact. She has always called me back asap and helped me understand everything i wasnt sure about. It has been a stress free process with Louise and im very happy with how great she has been....
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Comment on agent fees
Good.
Was this helpful? Yes
Oct 05,2017
Minithumbup
Tracy Bowler
Fugen Gokcol
By: 'Ana & Joaquim'
Oct 05,2017
0 people found
this helpful
Tracy was incredibly helpful. I was a bit nervous with the whole process, as it's my first time renting and my brother just moved here, however, she was very reassuring and replied quickly, which made me feel in safe hands. The whole process was very quick due to the moving, however, I'm happy that it was an easy and smooth process. Would recommend to anyone who is looking to let....
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Comment on agent fees
I believe that no one likes paying these fees, however, they are always there regardless.
Was this helpful? Yes
Oct 03,2017
Minithumbup
Katie Jenkins
By: 'Dougal Melrose'
Oct 03,2017
0 people found
this helpful
Friendly cheerful and helpful. Made us feel welcome. Was happy to discuss our worries and answer questions. Helped to keep us calm at this stressful time (moving house and renting a flat)...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 01,2017
Minithumbup
Michael Taiwo
By: 'Francene'
Oct 01,2017
0 people found
this helpful
Michael is an exceptional professional. We approached the rental market after almost 10 years and was very anxious about what we would face. He made our experience of renting the property smooth and stress free. He gladly answered the many questions we had, was polite and truly brilliant. Thank you Michael for your patience and understanding....
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Comment on agent fees
The fee is high but the quality of service is also great.
Was this helpful? Yes
Sep 28,2017
Minithumbup
Sharmila Vythilingum
Hannah Thompson
By: 'Anon'
Sep 28,2017
0 people found
this helpful
I am very happy with the service received from the Goodfellows team. The team are very knowledgable of the local area, they are very friendly to talk to and also very professional. I can pick up the phone and have most of my issues dealt with in a very efficient way....
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Was this helpful? Yes
Sep 28,2017
Minithumbup
Hannah Thompson
By: 'Cristina Davidov'
Sep 28,2017
0 people found
this helpful
Hannah help me very well ,explained all procedures, was with me, show me houses until I am found what I wish. This is first house for me here in England, and can I see Hannah is ,,my Angel,, Thank you Hannah! Cristina Davidov...
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Comment on agent fees
good
Was this helpful? Yes
Sep 25,2017
Minithumbup
Damian Wolowski
By: 'Brilliant'
Sep 25,2017
0 people found
this helpful
Damian Wolowski was brilliant. I will contact Damian if I ever have to buy a property or sell another property in Mitcham. He is always willing to give advice and tries his best to move the sale quicker....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2017
Minithumbup
Michael Taiwo
By: 'Micah Mullings'
Sep 22,2017
0 people found
this helpful
Meeting Micheal has been a great experience. He has one of the best characters ever and always has a smile. He is very professional and takes the time to explain everything in detail, which made my house renting journey stress free. In this current climate, you hear stories of letting agencies being dishonest. but I must say, just coming back to the rental market after 10 years. The good fellows branch in Morden stands out from the crowd. When you have team members like Michael at front of hou...
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Comment on agent fees
It is what it is. A business is a business to make money. The fees is the going rate, and when the service is as good as it has been with Michael Taiwo, its value for money.
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracy Bowler
By: 'MG'
Sep 20,2017
0 people found
this helpful
Tracy has been great in helping me secure a tenant for my flat. From the start she has given good guidance and advice, and as a first time landlord her reassurance has been very much appreciated. I would definitely recommend using Goodfellows to let property in Raynes Park and the surrounding areas if you need a helping hand!...
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Comment on agent fees
They are reasonably priced in comparison to other high street agents.
Was this helpful? Yes
Sep 20,2017
Minithumbup
Louise Jobson
By: 'S&J Walter'
Sep 20,2017
0 people found
this helpful
Louise has been quick to respond even on her days off and delivered outstanding customer service. She found us new tenants within a matter of days. While I cannot say anything yet about the quality of the tenants at this point, I can say that Louise worked hard for us and has been willing to negotiate swiftly between tenants and landlords and agency. Goodfellow's contractor charges for maintenance work is high. But they are able to get someone dispatched quickly. For other work a second quote c...
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Comment on agent fees
Goodfellows seems to have a few extra fees in their agreement that other agents may not charge but their base rate was very competitive and along with the great customer service we have received so far we are hoping it will be worth the switch in agency in the long run. Our previous agent charged similar fees and did not deliver the quality of tenant nor of management service that we were expecting.
Was this helpful? Yes
Sep 19,2017
Minithumbup
Hannah Thompson
By: 'ANDREA'
Sep 19,2017
0 people found
this helpful
Hannah was excellent very positive and helpful and always put me at ease. Thank you for your help and looking forward to moving into my new home...
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Comment on agent fees
GOOD
Was this helpful? Yes
Sep 18,2017
Minithumbup
Louise Jobson
By: 'Amanda H'
Sep 18,2017
0 people found
this helpful
After looking for properties for a while, we were lucky enough to have someone as friendly, efficient and professional as Louise. Her communication was always very prompt and she genuinely helped us with everything along the way. Finally we can move into our new home and this entire process was stress fee and ran smoothly due to Louise. Highly recommend Louise and Goodfellows ...
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Was this helpful? Yes
Sep 16,2017
Minithumbup
Tracy Bowler
By: 'Hazel Soin -Stanley'
Sep 16,2017
0 people found
this helpful
Tracy was and is an exceptional letting agent. She was diligent in finding a tenant but then pushed even harder to find an even better monthly rental and more suitable tenant. She is a warm person, very attentive to your needs and really supported me in getting the property ready for the tenant. I couldn't recommend her more highly she's such an asset to Goodfellows in my opinion...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Tracy Bowler
By: 'Justin'
Sep 15,2017
0 people found
this helpful
Found Tracy always available to answer all my questions. She was very helpful in guiding us through the process, this was really appreciated as a first time landlord....
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Was this helpful? Yes
Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'PT'
Sep 12,2017
0 people found
this helpful
I'm very happy with the professional approach of both Mandy and Louise throughout this rental. I was kept well informed at every step and was well advised during the process. Thank you....
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Comment on agent fees
Fees were reasonable and good value for the level of service provided.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Darshan'
Sep 12,2017
0 people found
this helpful
Excellent service by Goodfellows - Carshalton Beeches Branch. Louise Jobson is a star. Very friendly and professional. Will always use them in future as a tenant or landlord....
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Comment on agent fees
Very standard market fees. We were told in advance for all the fees so, no surprises.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Hannah Thompson
By: 'Naomi'
Sep 12,2017
0 people found
this helpful
Hannah is simply fantastic, from the very beginning she has been friendly, professional and gained my trust quickly,. I felt completely taken care of and very happy with the whole process....
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Comment on agent fees
Most, if not all of the agents on the high street have high fees!
Was this helpful? Yes
Sep 11,2017
Minithumbup
Katie Jenkins
By: 'Ashwin Narayanan'
Sep 11,2017
0 people found
this helpful
Katie was very warm and welcoming from the first time we met at the house viewing and has been very prompt during all communications. All follow procedures were completed on time and any questions or special needs we had about the house were addressed at all times. Overall, we were very satisfied with our experience with Goodfellows and a large part of that has to do with a very good experience with Katie....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Joan'
Sep 11,2017
0 people found
this helpful
Louise and Mandy Sue were very pleasant, helpful and professional throughout my contact with them. They listened to what I wanted in a tenant for my property, led me through what I needed to do step by step, and helped me to decide how to market my property. They were easily contactable and always responded promptly to my requests or messages. I would highly reccomend the branch and their services....
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Comment on agent fees
The fees were broadly in line with other agencies and I was pleased with the level of service provided for the money.
Was this helpful? Yes
Sep 10,2017
Minithumbup
Katie Jenkins
By: 'Akash'
Sep 10,2017
0 people found
this helpful
Letting agents frequently receive bad press for being unresponsive, inattentive and generally not meeting expectations of tenants and landlords. My experiences with the team at Goodfellows Cheam team - as a landlord - have been extremely positive (especially Katie). Katie are communicative, helpful, and efficient and give the impression that she genuinely want to do her best for you On that basis, I would have no hesitation in recommending their services to anyone in the Sutton area who i...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2017
Minithumbup
Tracy Bowler
By: 'Nicky'
Sep 05,2017
0 people found
this helpful
I found Tracy very open and friendly. She knew a lot about the property I am about to rent and answered any queries I had straight away. Definitely would recommend her and the Estate Agents to my family and friends....
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Comment on agent fees
I think the agent's fees are fair
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maria Morgan
By: 'Jack'
Sep 02,2017
0 people found
this helpful
A very friendly and helpful experience. Despite issues with the first property beyond the agents control, the support we received in finding and signing off on a new property was outstanding....
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Comment on agent fees
Fees were reasonable in comparison to other agents.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Louise Jobson
By: 'Sophie & Dan'
Aug 31,2017
0 people found
this helpful
Firstly a huge thankyou to louise for helping us find our first rental property and family home. She was friendly, approachable, proffesional and helpful throughout the whole experience of finding a property! Louise was always at the end of the phone happy to help with any of our questions we had and made the whole experience of finding a property stress free and enjoyable. Thankyou again louise you have been so helpfull...
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Comment on agent fees
Good
Was this helpful? Yes

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(197)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(138)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(7)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(71)
Morden
99-103 London Road, Morden SM4 5HP
(214)
Raynes Park
44 Coombe Lane, London SW20 0LA
(114)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(26)


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