• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
www.goodfellows.co.uk

Properties for Sale
Properties to Rent

Feb 22,2018
Minithumbup
Jennifer Franks
By: 'Ugo'
Feb 22,2018
0 people found
this helpful
I'm very happy to had her as agent, she is very careful about us and ready to help and answer us at any moment. I'm glad to leave a nice review about her because she deserve it...
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Comment on agent fees
Honest, polite and always available to answer and to listen about our requests
Was this helpful? Yes
Feb 21,2018
Minithumbup
Tracy Bowler
By: 'Khaled'
Feb 21,2018
0 people found
this helpful
I am very happy to deal with goodfellows. I have been all the helpers and especially the tracy bowler. She was always helpful and smiling....
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Was this helpful? Yes
Feb 20,2018
Minithumbup
Damian Wolowski
By: 'MD'
Feb 20,2018
0 people found
this helpful
Damian kept me informed through the whole process once we had a potential buyer and then chased up both the buyer and solicitors to determine what needed to be done and to make sure the sale went through....
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Comment on agent fees
As agreed.
Was this helpful? Yes
Feb 14,2018
Minithumbup
Tracy Bowler
By: 'Gillian Moriarty'
Feb 14,2018
0 people found
this helpful
Tracy has been brilliant.. My tenants left early due to unforeseen circumstances and I needed to find new tenants as a matter of urgency. Tracy worked so hard for me - keeping me up to date with viewings, feedback etc and I now have great, new tenants moving in next week! Many thanks to all the staff at Goodfellows in Raynes Park but special thanks to Tracy for all her hard work and tenacity!!...
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Comment on agent fees
Agentโ€™s fees are reasonable compared to other estate agents.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Ella Dene
By: 'Jason Lee'
Feb 13,2018
0 people found
this helpful
She was so kindness and smiling with us to make relax able. I hope to keep in touch with this agent....
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Comment on agent fees
Thank you for your helpful.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Michael Taiwo
By: 'Tasos'
Feb 13,2018
0 people found
this helpful
The agent and the staff were very helpful in order to find the property that matches my requirements in the area of Morden...
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Was this helpful? Yes
Feb 12,2018
Minithumbup
Louise Jobson
By: 'John I'
Feb 12,2018
0 people found
this helpful
Louise has been excellent throughout! She has a great attitude and is very pleasant to talk to. She conveys the message across very clear, as well puts in 100%. We will definitely like to work with her again....
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Was this helpful? Yes
Feb 07,2018
Minithumbup
Carlene Burton
By: 'T&P'
Feb 07,2018
0 people found
this helpful
Carlene marketed our property and found new tenants within a week. She has also been very helpful to us as my husband has to go into hospital when the property changes hands. We have left everything up to her and so far she has handled all our problems very well. Carlene is always very polite, helpful and friendly on the phone. Would recommended her....
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Comment on agent fees
Not the cheapest!
Was this helpful? Yes
Feb 06,2018
Minithumbup
Louise Jobson
By: 'Alessandra'
Feb 06,2018
0 people found
this helpful
Louise was so polite and available to explain us everything about the house and answer all the question that we did. She explained every single step that we have to do to rent the house....
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Comment on agent fees
A little bit expensive if I compare with my past experiences
Was this helpful? Yes
Feb 06,2018
Minithumbup
Tracy Bowler
By: 'Sam'
Feb 06,2018
0 people found
this helpful
I found Tracy extremely professional and helpful throughout the time with dealt with her. Tracy was always available no matter what time of the day and her response was always very prompt via email. Tracy was very approachable and I felt I could ask her any question knowing I will get an honest answer....
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Comment on agent fees
There was no issues or problems with the fees
Was this helpful? Yes
Feb 03,2018
Minithumbup
Carlene Burton
By: 'Lynne Damaliti'
Feb 03,2018
0 people found
this helpful
Charlene has been fantastic from the moment go, with the same day viewing to deal arranged within 4 days moving in within the week, I'm very impressed with her approach, knowledge and negotiation skills, with that she is also very friendly and communicates professionally. I would definitely recommend Goodfellows and definitely ask for Charlene she will get the job done. Thank you Charlene....
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Comment on agent fees
A little high but worth the service from Charlene
Was this helpful? Yes
Feb 02,2018
Minithumbup
Tracy Bowler
By: 'EIRINI'
Feb 02,2018
0 people found
this helpful
Tracy is very positive and good-natured person .She helped us with rent a nice maisonette flat . Tracy did fantastic job of find out what we wanted and what was our priopity . I would highly recommend her....
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Comment on agent fees
Its normal for this area
Was this helpful? Yes
Feb 02,2018
Minithumbup
Tracy Bowler
By: 'EIRINI'
Feb 02,2018
0 people found
this helpful
Tracy is very positive and good-natured person .She helped us with rent a nice maisonette flat . Tracy did fantastic job of find out what we wanted and what was our priopity . Tracy has a great experience and I would highly recommend her ....
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Comment on agent fees
Its normal for this area
Was this helpful? Yes
Jan 27,2018
Minithumbdown
Louise Jobson
By: 'ian'
Jan 27,2018
0 people found
this helpful
Louise was always polite and helpful and willing to go over things always returned calls and made you feel at ease talking to her...
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Was this helpful? Yes
Jan 25,2018
Minithumbup
Louise Jobson
By: 'Michael Brawn'
Jan 25,2018
0 people found
this helpful
Louise was excellent in finding me a really good property in a great location. As well as keeping me informed about everything that was going on. All in all she is an excellent agent and a credit to your company. Thank you for all your help....
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Comment on agent fees
I think the fees are fair
Was this helpful? Yes
Jan 24,2018
Minithumbup
Damian Wolowski
Cathi Musgrove
By: 'Cecilia'
Jan 24,2018
0 people found
this helpful
Great understanding of the industry and the area. Damian and Cathi were very friendly and caring form the beginning until the end of the process of selling our property....
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Comment on agent fees
The Agent's fee were good.
Was this helpful? Yes
Jan 19,2018
Minithumbup
By: 'Jai'
Jan 19,2018
0 people found
this helpful
I found Tracy very professional and helpful and professional. She made the entire process of the deal easy and stream lined. I would highly recommend Tracy to anyone that needs an agent....
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Cathi Musgrove
By: 'Goneupnorth'
Jan 18,2018
0 people found
this helpful
All staff have been fantastic and helped us through the stress of our first ever sale and purchase - as pensioners!...
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Was this helpful? Yes
Jan 17,2018
Minithumbup
Tracy Bowler
By: 'two European professionals in London'
Jan 17,2018
0 people found
this helpful
We just signed up for a tenancy agreement with this agency and so far all communication and dealings were excellent. I need to caveat that a partnership really only can be tested in rocky waters and/or after some time, however pre-sales the team has been very professional, very accommodating with time sensitive communication and deliverables and very friendly! It was refreshingly different from many other agencies we worked with in the past,. The agent, Tracy, was absolutely great to work wi...
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Comment on agent fees
The fees are within market rate. The fee structure is better for a single person, than for two or more people, as at Jan'18 there was a flat fee per person, instead of a progressively decreasing step fee structure.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Hannah Thompson
By: 'Ernesta'
Jan 16,2018
0 people found
this helpful
First time that used Goodfellas and Hannah is the best estate agent I ever met. She real super star! Write from the beginning then she show us the house until we got a keys she was always in contact via phone and email. Always responds fast. She made me so much relext knowing that she is 100% in for supporting tenants in getting they dream home....
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Was this helpful? Yes
Jan 16,2018
Minithumbup
Hannah Thompson
By: 'LGea'
Jan 16,2018
0 people found
this helpful
Hannah was helpfull since the first day, also always reply very fast to all our request. She was lovley and calm even with the short time we had to resolve the moving....
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Comment on agent fees
Maybe is too much of fees cause at the end we have to deal with the owner, no with the agency.
Was this helpful? Yes
Jan 16,2018
Minithumbup
Tracy Bowler
By: 'Ellie Hudson'
Jan 16,2018
0 people found
this helpful
Tracy was a very friendly, responsive and professional estate agent. She helped us with a quick turn-around between viewing the flat and placing an offer, and kept in contact out-of-hours. She also answered all of my questions, whether big or small, and helped make the process as smooth as possible. One of the nicest estate agents I've had....
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Comment on agent fees
The fees are more expensive than I've paid before but the process was also smoother than I've had before.
Was this helpful? Yes
Jan 13,2018
Minithumbup
Tracy Bowler
By: 'Raynespark'
Jan 13,2018
0 people found
this helpful
Tracy was very warm and welcoming, she explained things thoroughly and was always helpful when i contacted her. She made the whole journey an easy one....
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Was this helpful? Yes
Jan 12,2018
Minithumbup
Tracy Bowler
David Mitchel
By: 'GL'
Jan 12,2018
0 people found
this helpful
We are very happy with the service provided by Tracy and David. They provide a knowledgable and professional service in a friendly, open manner. Highly recommended....
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Was this helpful? Yes
Jan 10,2018
Minithumbup
Nelson Samuel-Onyugo
Carlene Burton
By: 'Content Landlords'
Jan 10,2018
0 people found
this helpful
Our previous experience with Goodfellows under a fully managed package was pretty atrocious and we were not at all impressed, however, since changing to let only and dealing with Nelson and Carlene instead, all has been very easy and seamless. Thank you for restoring our faith in your and providing a decent service....
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Comment on agent fees
More expensive than some and not as expensive as others. They were also prepare to negotiate.
Was this helpful? Yes
Jan 08,2018
Minithumbup
Tracy Bowler
David Mitchel
By: 'Halit'
Jan 08,2018
0 people found
this helpful
David and Tracy are doing very professional work with friendly approach to customer.they are also working very quick to find out every paperwork and give all satisfaction for customers.i think if some bodys looking the agents for the rental position .They don't look around so much just go there and find to them .รฐยŸย˜ย‡รขย˜ยฎรฏยธย...
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Comment on agent fees
Ok
Was this helpful? Yes
Jan 08,2018
Minithumbup
Tracy Bowler
By: 'Helen'
Jan 08,2018
0 people found
this helpful
Really professional and helpful. Always available and dealt with everything quickly. Communicated easily between the landlord and ourselves. Great work....
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Was this helpful? Yes
Dec 28,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'SD'
Dec 28,2017
0 people found
this helpful
Professional, friendly and competent. I would highly recommend the lettings team. Louise and Mandy took care of every issue that came up, constantly keeping me updated, I want to thank them all for there hard work and efficientcy....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 28,2017
Minithumbup
Jodie Chamberlain
By: 'Nicola Downs'
Dec 28,2017
0 people found
this helpful
Jodie was very helpful while we were viewing different houses. As it was our first purchase she was always willing to help and answer any questions that we had. She is very apporchable and a reliable member of her team!...
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Was this helpful? Yes
Dec 27,2017
Minithumbup
Louise Jobson
By: 'ENwayor'
Dec 27,2017
1 people found
this helpful
Louise Jobson was very helpful and professional through the process. She showed empathy as necessary. Above all she provided me with timely updates. I was disappointed with the fact that I had to pay my previous letting agency (Taylor Robinson) to provide me with referencing. This is pure extortion. Good Fellows should not have insisted on obtaining references from a previous landlord who extort previous tenants....
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Comment on agent fees
Fees are extortious. Telephone couple of emails and phone calls dont cost ยฃ500. seems to me like day like robbery. My Wife who is on maternity should be charged same amount. Unfortunately most agency are doing it but a few exceptions
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
203 4 472 20 50 2 51 3 25 3

Job vacancies

Please see a list of jobs available

Agent Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 4:13 PM 08/11/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5 3LB

London, SW20 0LA

Morden, SM4 5HP

Cheam Village, SM3 8BU

Sutton, SM3 9HE

Mitcham, CR4 3NA

Leatherhead, KT22 7RD


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(207)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(137)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(84)
Morden
99-103 London Road, Morden SM4 5HP
(228)
Raynes Park
44 Coombe Lane, London SW20 0LA
(132)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(31)


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