• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
www.goodfellows.co.uk Properties for sale
Properties for rent
Aug 23,2017
Minithumbup
Louise Jobson
By: 'MoveToSutton'
Aug 23,2017
0 people found
this helpful
Very prompt in responding, very courteous. Pleasure working with Louise from the first time we met her at the property. Even on vacation, she answered call and requests and really instrumental in us deciding this rental amongst 5 others we were considering...
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Comment on agent fees
Same as what we have paid earlier.... but definitely an expense that should be lowered as it causes the month of moving to be extremely difficult financially
Was this helpful? Yes
Aug 22,2017
Minithumbup
Louise Jobson
By: 'David'
Aug 22,2017
0 people found
this helpful
Louise has been very helpful during the whole letting process, picking up keys and documents from my house, arrange house viewing and promptly responses to our email queries, we will recommend your services to our friends....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 21,2017
Minithumbup
Sharon Porter
Stefan Rojas
By: 'Ryan and Laura'
Aug 21,2017
0 people found
this helpful
Very professional service. Sharon and Stefan were excellent, professional, and always available. They explained to me everything so my experience was very good and stress free. Will 100% be using Goodfellows once we are ready to move again. Ryan and Laura...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Lewis Frimpong
By: 'Brit'
Aug 15,2017
1 people found
this helpful
Excellent Service and client focus. Lewis is very professional and efficient, he listened to all my requirements and he was able to deliver. I was informed and assisted in all steps (letting process) his high level of commitment and support left me feeling very confident and reassured. fantastic job!!! thank you for all your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2017
Minithumbup
Tracy Bowler
By: 'Marc'
Aug 12,2017
0 people found
this helpful
Hi Tracy was great and made the finding of my accomadation a very enjoyable experience. I would defined use goodfellows again based on my experience with Tracy 😊...
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Comment on agent fees
Good compared to other agents
Was this helpful? Yes
Aug 11,2017
Minithumbup
Maria Morgan
Maria Morgan
By: 'Sagar'
Aug 11,2017
0 people found
this helpful
We came to view a different property, which we didn't take but then Maria mentioned about this one, which clicked... Maria had worked through out the process very well and managed this with right communication and follow-ups. She had been very helpful and guided us through out the process to make our movement smooth....
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Comment on agent fees
Overall Agent Fee's have gone up in last few years. In this case, the agent fee is comparable to competitors in the market
Was this helpful? Yes
Aug 11,2017
Minithumbup
Carlene Burton
By: 'Poornima'
Aug 11,2017
1 people found
this helpful
I have been really happy with carlene and her genuine efforts to help us find the house that we wanted. Havent seen so much patience with anyone or with any other agency that i had to deal with in these 6 months time. I am seriously glad that carlene not only helped me find the right house but also helped me deal with all the referencing I had to go through. overall she was very helpful and very supportive throughout. Thank you carlene so much. Poornima...
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Comment on agent fees
fair
Was this helpful? Yes
Aug 10,2017
Minithumbup
Maria Morgan
By: 'M'
Aug 10,2017
0 people found
this helpful
Excellent service. I have zero complaints and only praise. Friendly, professional and I was always kept informed promptly from beginning to end....
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Was this helpful? Yes
Aug 10,2017
Minithumbup
Louise Jobson
By: 'shiraz'
Aug 10,2017
0 people found
this helpful
louise did the job very nice and made sure everything goes smoothly and updated us with every step of the whole process...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Tracy Bowler
Fugen Gokcol
By: 'CS'
Aug 08,2017
0 people found
this helpful
A big thank you to Tracy, Fugen and the Raynes Park team in the smooth handling of finding a tenant and completing the letting paperwork....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Gareth Vaughan
By: 'Jamila'
Aug 08,2017
1 people found
this helpful
Gareth is completely professional and friendly, assisting me all the step of the way. I felt very comfortable around him. I will definitely go back to him should I need assistance in the future....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 08,2017
Minithumbup
Louise Jobson
By: 'Jesse'
Aug 08,2017
0 people found
this helpful
Louise was professional and talked me through everything, I inquired about a property that was already taken unfortunately, she came up with the best possible apartment at the first time of trying. Helpful and even offered me a lift to the station. I would recommend her to others....
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Comment on agent fees
Agents Fees are Excellent compared to other companies.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Tracy Bowler
David Mitchel
By: 'Serena'
Aug 04,2017
0 people found
this helpful
Great help and support all the way through and look forward to our rental years with them. Thank you to Tracy who managed to get everything sorted for us well ahead of time and to David who despite was not his job still helped so much in the beginning....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 04,2017
Minithumbup
Louise Jobson
Ella Dene
By: 'Rosemarie'
Aug 04,2017
0 people found
this helpful
The customer service Louise provided was excellent. She is professional, courteous and efficient in handing the queries and paperwork associated with the letting process. I highly recommend her. Louise is ably supported by Ella who showed the property during a follow up visit....
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Was this helpful? Yes
Aug 01,2017
Minithumbup
Lewis Frimpong
Lewis Frimpong
By: 'Sasha'
Aug 01,2017
1 people found
this helpful
Very professional. From my experience he is kind of agent who care and for customers and for bussiness.From early beginning till end evrything was runing smooth. The best estate agent I ever meet....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 01,2017
Minithumbup
Lewis Frimpong
Sharmila Vythilingum
By: 'Joseph Janarthanan'
Aug 01,2017
0 people found
this helpful
Timely update from Lewis on the progress of application. Clear and Crisp updates and next action if needed. Also a clear financial working on what to expect from Month 1, 2 and so on....
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Comment on agent fees
I believe I have value for money for the service provided.
Was this helpful? Yes
Aug 01,2017
Minithumbup
Louise Jobson
By: 'Tina & Alex'
Aug 01,2017
0 people found
this helpful
Louise has been amazing from the start of our letting process right up to the end when we had the offer accepted. She kept my partner and I up updated every step of the time and that was very much appreciated as it made us more involved and aware of the process. Great customer service!!...
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Comment on agent fees
Agent's fees are high. Its more than half the monthly rent!
Was this helpful? Yes
Jul 31,2017
Minithumbup
Louise Jobson
By: 'Gareth P'
Jul 31,2017
0 people found
this helpful
Louise has been extraordinarily polite and informative throughout the process. There has been a consistently high level of communication to ensure the move went smoothly....
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Comment on agent fees
Fees were well within the range expected for the area
Was this helpful? Yes
Jul 31,2017
Minithumbup
Hannah Thompson
Michael Taiwo
By: 'Kurundu'
Jul 31,2017
0 people found
this helpful
Sharmila, Hannah and Michael have been great to work with! Very prompt with responding to queries and they found a good tenant within a week! THANK YOU!!...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Stephen Munroe
By: 'Natarrlie'
Jul 28,2017
0 people found
this helpful
We had a lot of set backs and up until Steve took over the sale we were at wits' end. Steve made things much easier for us! Being first time buyers, he advised the way the process works and what was involved, helping me to understand and able to chase the solicitors with the knowledge. He chased and pushed like you wouldn't believe and tried his hardest to get the sale to exchange. Communication was great, Steve is knowledgeable, easy to talk to and down to earth but remained professional. It fe...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Hannah Thompson
By: 'A D'
Jul 28,2017
0 people found
this helpful
Hannah is a friendly and very supportive person. She helped me through out the process from property viewing to check-in. Thank you Hannah...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 28,2017
Minithumbup
Lucy Putnam-Smith
Stefan Rojas
By: 'Ian, Cheam'
Jul 28,2017
0 people found
this helpful
I couldn't give higher praise to the staff at Goodfellows for all their work with the sale of my property,a completely professional and friendly service and most importantly prepared to go the extra mile in order to match up the right buyers to the property. 5 stars isn't enough...
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Comment on agent fees
fee's were extremely fair for the amount of work they did
Was this helpful? Yes
Jul 27,2017
Minithumbup
Nelson Samuel-Onyugo
By: 'Rob'
Jul 27,2017
1 people found
this helpful
Nelson it's a great guy and very professional estate agent. Had pleasure to rent out property in Morden through him. Even he left Morden branch was still dealing with my case. Always happy to help, straight to the point just professional all the way. Thank you for your help Nelson....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jul 27,2017
Minithumbup
Katie Jenkins
By: 'Kate'
Jul 27,2017
0 people found
this helpful
Katie has been more than helpful and goes out of her way to do anything she can to make the whole process as easy and as smooth as possible. I really can't thank her enough and I'm so happy to know our property is in great hands....
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Comment on agent fees
Average
Was this helpful? Yes
Jul 27,2017
Minithumbup
Hannah Thompson
By: 'P P'
Jul 27,2017
0 people found
this helpful
Hannah is a friendly, easily approachable, cheerful person. Great commitment, good follow-ups and support through out the process. Thanks for Michael for his commitment to view the property....
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Comment on agent fees
good
Was this helpful? Yes
Jul 27,2017
Minithumbup
Julie Wheatley
Sharmila Vythilingum
By: 'Michael Clark'
Jul 27,2017
0 people found
this helpful
I would like to extend my thanks to Goodfellows Lettings. Throughout my twenty years as a landlord they provided excellent customer service and care for both myself and my tenant. I would like to mention in particular Julie Wheatly for her professionalism and her help throughout. Nothing was ever too much trouble with every question answered and problem dealt with with ease.She is a great asset to Goodfellows. I would also like to thank Sharmila Vythilingum.I only had dealings with her recentl...
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Comment on agent fees
I found the fees very competitive and fare.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Gareth Vaughan
Nelson Samuel-Onyugo
By: 'KHR'
Jul 27,2017
1 people found
this helpful
A very good agent, Gareth, initially, then Nelson as well are very pragmatic I would certainly use them again in the future....
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Comment on agent fees
I thought the fees were excessive @ £750.00 especially as they charge the landlord around 10% and all the referencing is done by a third party for a fraction of the fee per person.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Sharmila Vythilingum
By: 'Stanislav Zhekov'
Jul 26,2017
0 people found
this helpful
Sharmilla has always been extremely helpful with any issues that have arisen with my property.always polite and very professional....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 21,2017
Minithumbup
Michael Taiwo
By: 'Abdelmadjid Dris'
Jul 21,2017
1 people found
this helpful
I met Michael last year trough the right move website, what I can say about him is he is fully committed to his work very professional feed back for any purpose or request ,i have already and I still recommend him to many peoples looking for properties around the area....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Michael Taiwo
By: 'Iurii'
Jul 21,2017
1 people found
this helpful
Michael is a very positive person, treated us very good and explained all the information we requested. Very good man....
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Was this helpful? Yes

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(183)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(134)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(7)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(68)
Morden
99-103 London Road, Morden SM4 5HP
(206)
Raynes Park
44 Coombe Lane, London SW20 0LA
(107)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(26)


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