Goodfellows
4.8/5, 1092 reviews
97% recommended
90% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
90% lettings fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 90% 99% £24,000 £753,000
Lettings 91% 90% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
256 5 595 21 94 3 76 3 33 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Once I had found the property I contacted Goo......”

Share on :
Aug 19,2019
Minithumbup
Maria
By: 'Nasrin Jamal'
Aug 19,2019
0 people found
this helpful
Once I had found the property I contacted Goodfellows and spoke to Maria. I explained my situation and why I was in hurry to move. Maria was very helpful and efficient. She was constantly in contact with me and we were in the property within ...
read full review
Was this helpful? Yes

“9 years of great service...”

Share on :
Aug 19,2019
Minithumbup
Marion
By: 'Steven Hodgson'
Aug 19,2019
0 people found
this helpful
Excellent service over the length of my tenancy (9.5 years) any problems with the property that arose, were dealt with quickly and efficiently, great relationship with Marion Gardner...nothing was a problem for her/them....
read full review
Was this helpful? Yes

“Marion was nothing short of amazing when deal......”

Share on :
Aug 19,2019
Minithumbup
Marion
By: 'Lindsay Mander'
Aug 19,2019
0 people found
this helpful
Marion was nothing short of amazing when dealing with any query or issue we had with the property we were renting. She has always been extremely helpful and friendly whenever we have needed her....
read full review
Was this helpful? Yes

“Good service, helpful and hassle free....”

Share on :
Aug 19,2019
Minithumbup
Lee
Sarah
By: 'Kay'
Aug 19,2019
0 people found
this helpful
Good service, helpful and hassle free. The property I was selling was vacant and the estate agents had the keys, they just emailed me to let me know when someone was viewing and their feedback . The odd phone call with updates....
read full review
Was this helpful? Yes

“Great service...”

Share on :
Aug 17,2019
Minithumbup
Sarah
By: 'Emma Kenyon'
Aug 17,2019
0 people found
this helpful
Sarah was great, she gave us such a good service from showing us the property all the way through to completion! She made the process very easy and helped us chase for information when the vendors solicitors wasnt responding....
read full review
Was this helpful? Yes

“Waste of time...”

Share on :
Aug 12,2019
Minithumbdown
By: 'Kelly Harrison'
Aug 12,2019
0 people found
this helpful
Booked us in for a viewing confirmed it with 2 texts to us and a phone call the morning of the viewing and then canceled it without telling us. My partner arrived at the property and had to find out from the tenant that there were ...
read full review
Was this helpful? Yes
By: Marketing Team
Aug 15, 2019
View all comments (1)
Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. We have seen you have left this review across multiple review sites. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware ...

“Good ongoing service...”

Share on :
Aug 08,2019
Minithumbup
Louise
By: 'Rachel & Jaymie'
Aug 08,2019
0 people found
this helpful
Service was efficient and they staff were friendly and made sure to make the leasing process as quick and easy as possible. Fees a bit high, but the ongoing service we’ve received has been great - agency is quick to revert maintenance issues to ...
read full review
Was this helpful? Yes

“First class service...”

Share on :
Aug 06,2019
Minithumbup
Jamie
By: 'Dave Gothard'
Aug 06,2019
0 people found
this helpful
We were very impressed with the professionalism of this business. Jamie had prepared a fair sales price through comparisons to other properties in the area and a strategy to sell the property quickly. He and his team arranged very quickly plenty of viewings. We were ...
read full review
Was this helpful? Yes

“Donna was extremely helpful throughout the pu......”

Share on :
Aug 01,2019
Minithumbup
By: 'Tunde'
Aug 01,2019
0 people found
this helpful
Donna was extremely helpful throughout the purchase of my first property; from initial viewing to coming back a second time with a builder and even when unexpected issues arose during conveyancing, she engaged with the seller's solicitor and mine to ensure all parties were kept ...
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Jul 24,2019
Minithumbup
Lee
By: 'Rachel'
Jul 24,2019
0 people found
this helpful
We had a very long and pretty stressful journey in completing on our transaction and I honestly don't think we would have completed without Lee. He and his team went over and above to overcome all the obstacles that were put in our way, I ...
read full review
Was this helpful? Yes

“A great service from Lee and his colleagues, ......”

Share on :
Jul 19,2019
Minithumbup
Lee
Sarah
By: 'Sally Forbes'
Jul 19,2019
0 people found
this helpful
A great service from Lee and his colleagues, it wasn’t easy at times but they done a marvellous job for us at keeping it altogether with a good outcome. We can highly recommend them. Thanks a lot Lee for your friendly and prossional way, ...
read full review
Was this helpful? Yes

“My wife and I are owners of 2 Langdon Walk Mo......”

Share on :
Jul 15,2019
Minithumbup
By: 'Ishwar Bherumal Lulla'
Jul 15,2019
0 people found
this helpful
My wife and I are owners of 2 Langdon Walk Morden, which we purchased through Goodfellows. We are both senior citizens above 70 and currently based overseas in Singapore. Our house is presently rented through Goodfellows. The agent who is the direct contact for us and the ...
read full review
Was this helpful? Yes

“Faultless...”

Share on :
Jul 11,2019
Minithumbup
James
Cathi
By: 'Lisa Lopez'
Jul 11,2019
0 people found
this helpful
Goodfellows Mitcham have been absolutely brilliant with the sale of our home. We had many ups and downs due to losing our buyers on more than one occasion and Goodfellows were able to sell our house again within a few days each time. They work ...
read full review
Was this helpful? Yes

“Best estate agent I've ever dealt with in Lon......”

Share on :
Jul 03,2019
Minithumbup
By: 'Alexander Smith'
Jul 03,2019
0 people found
this helpful
Best estate agent I've ever dealt with in London. Despite our landlord being a pain, Goodfellows, and specifically Kelly Burton at the property management team have both been very helpful!...
read full review
Was this helpful? Yes

“Marion is great!...”

Share on :
Jul 03,2019
Minithumbup
Marion
By: 'Alexandru Ciacaru'
Jul 03,2019
0 people found
this helpful
Marion is great! She will always try her best to help. Goofellows could do with a change of letting managent....
read full review
Was this helpful? Yes

“Just had an amazing experience with GoodFello......”

Share on :
Jul 02,2019
Minithumbup
Marion
By: 'Khuram Khalid'
Jul 02,2019
0 people found
this helpful
Just had an amazing experience with GoodFellows Morden. We had an issue with our boiler and it seemed like an engineer would have to visit to fix it. So in my mind I kind of guessed that it'll be a few days before this gets ...
read full review
Was this helpful? Yes

“Letting whit Goodfellows...”

Share on :
Jul 01,2019
Minithumbup
Gareth
By: 'CONSTANTIN MANOLACHE'
Jul 01,2019
0 people found
this helpful
I am happy with all services provided by Gareth from Goodfellows during the period we was looking to rent a flat....
read full review
Was this helpful? Yes

“This is one of the best agency in London. Kan......”

Share on :
Jun 27,2019
Minithumbup
By: 'Antonio Sanguella'
Jun 27,2019
0 people found
this helpful
This is one of the best agency in London. Kanika Williams is absolutely fantastic, for any problem speak with her and she will try to find a solution, polite and amazing....
read full review
Was this helpful? Yes

“Sharmila had hard boot's to fill as the lady ......”

Share on :
Jun 24,2019
Minithumbup
Sharmila
By: 'Christine Dale'
Jun 24,2019
0 people found
this helpful
Sharmila had hard boot's to fill as the lady that looked after me before, Bernie was lovely but I must say Sharmila is lovely too. She has been very helpful and although I'm sure she is very busy, she always manages to make me feel ...
read full review
Was this helpful? Yes

“Thank you...”

Share on :
Jun 24,2019
Minithumbup
Rosie
By: 'Sarah Sargent'
Jun 24,2019
0 people found
this helpful
Thank you to the Stonecot Hill team - especially to Rosie who has is an absolute asset to Goodfellows. Her friendly and professional manner with her excellent communication skills are all excellent attributes for a first class estate agent....
read full review
Was this helpful? Yes

“Goodfellows took over the sale of our propert......”

Share on :
Jun 21,2019
Minithumbup
James
By: 'Ruby Stephens'
Jun 21,2019
0 people found
this helpful
Goodfellows took over the sale of our property following the restructuring of of our previous agents. James and his colleagues dealt with the sale with unobtrusive efficiency. Thank you to the Mitcham team....
read full review
Was this helpful? Yes

“Professional service in the marketing and sale of my property...”

Share on :
Jun 05,2019
Minithumbup
Donna
By: 'Jan R'
Jun 05,2019
0 people found
this helpful
I would like to thank Donna Cohen for the professional way she has handled the marketing and sale of my property. She secured a buyer in under a month when two other estate agents couldn't in 8 months last year. I wasn't sure about putting my ...
read full review
Comment on agent fees
As expected ok
Was this helpful? Yes

“Kanika is very responsive...”

Share on :
Jun 03,2019
Minithumbup
By: 'John'
Jun 03,2019
1 people found
this helpful
I found Kanika very responsive in handing enquiries and addressing client needs. We look forward to her continued support and excellent services....
read full review
Was this helpful? Yes

“Brilliant Service all the time...”

Share on :
Jun 03,2019
Minithumbup
Louise
By: 'Vishal'
Jun 03,2019
0 people found
this helpful
Always to hand to answer and questions and always provides an update as we were progressing with the renal application. Very knowledgeable and a great service provided throughout....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service from Marion...”

Share on :
May 31,2019
Minithumbup
Marion
By: 'Anne'
May 31,2019
0 people found
this helpful
I have always received excellent service and advice from Marion. She is quick to respond and very efficient and also very approachable. I would highly recommend....
read full review
Was this helpful? Yes

“Great agents, Lee has been fantastic...”

Share on :
May 31,2019
Minithumbup
Lee
Sarah
By: 'L'
May 31,2019
0 people found
this helpful
The service received from Lee and his colleagues has been excellent for both my sale and purchase. They have communicated throughout, helped chase, kept legal teams updated and kept the chain together. I can't thank them enough for making a stressful time less stressful....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Kanika is amazing...”

Share on :
May 29,2019
Minithumbup
By: 'Satie'
May 29,2019
0 people found
this helpful
Kanika Williams is the most helpful staff member I have had the pleasure of speaking to. Kind, warm and patient, she helped me by writing a truly lovely reference. I am so grateful for all her help and hopefully will have the pleasure of speaking ...
read full review
Was this helpful? Yes

“First Class...”

Share on :
May 29,2019
Minithumbup
Lee
By: 'Allan'
May 29,2019
0 people found
this helpful
A huge thanks to the team - and Lee in particular - for getting us across the line! We also used their conveyancing team who were equally amazing!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Thank you...”

Share on :
May 26,2019
Minithumbup
By: 'Veronika & Viktor'
May 26,2019
0 people found
this helpful
I want to say a big thank you to Emily. She really helped us with renting housing. Very friendly, positive and responsive girl....
read full review
Was this helpful? Yes

“Property for rent...”

Share on :
May 21,2019
Minithumbup
By: 'Louise and Mandy'
May 21,2019
0 people found
this helpful
I would like to thankyou Cheam branch especially Louise and Mandy sue frape all staff great service and very helpful ....
read full review
Comment on agent fees
Great
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

London, SW20

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


.
As Seen On

Get in touch with

Goodfellows