• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Ingrid Vichova
    Ingrid Vichova
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Denisha Gayle
    Denisha Gayle
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Jarvis Akenteng
    Jarvis Akenteng
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 


Properties for sale
Properties for rent
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
Purchased a flat through these guys, really down to earth and provided a very good service. Were never difficult to deal with, were always helpful, good communication and generally nice team Dealt with an agent named Stefan who was really good!...
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Comment on agent fees
N/A as i was purchasing
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
We recently sold our property with Goodfellows in Stonecot Hill and generally the Team were good but Jodie stood out, she was always so efficient and speedy to respond and chase. Thank you! Michelle & Luke...
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Tilly has been a great help getting thinks shorted out with my flat tenants request. Tilly has been the go to person for all my question and requests. Tilly always follow up with a email after she has the answer I need. Very helpfully and professional a pleasure to deal with....
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By: Mia
Dec 02, 2016
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Thank you for the feedback, we really appreciate it....
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
We needed to rent a property for c 6-8 months whilst our house is completely refurbished. Louise Jobson greeted us and conducted our viewing. We were highly impressed with her, she was most pleasant, well experienced, gave sound advice and above all professional. She handled negotiations with the landlord slickly and in good time....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Good service in general. Nelson especially was very accommodating in waiving extra fees in regards to our quick move, and Sharmila kindly stayed behind until after 7 so that we could meet with our landlord after work. Would give them both 5 stars as individuals. The loss of one star has to do with the agency fees...
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Comment on agent fees
Only reason I do not give 5 stars is because the agency fee amounted to a whopping £500 pounds, though this shouldn't worry future tenants as, according to the Chancellor's last statement, the fees will become outlawed in January 2017. I was also asked to pay roughly the equivalent of 10 month's rent because I have only been working at my job for 2 months and have not passed my probation period.
Was this helpful? Yes
By: Mia
Dec 05, 2016
Thank you for your comments, I am sorry to hear that you were disappointed when you had to pay rent in advance. We do make clear on our tenant information sheet that is given to all applicants prior to deposits being paid and references stating that if you are employed for less than 12 months this may affect the references.
As you were still in your probation period the references passed subject to rent being paid in advance
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Simply fabulous pain free service with every tiny detail sorted...knowledgable..polite..friendly..professional service...we were kept informed every inch of the way....very confidence inspiring....a Rolls Royce service from beginning to end from these most courteous of gentlemen and their colleagues...we are so pleased and lucky to have asked this branch of Goodfellows to handle our sale..you will NOT be disappointed.....we are most obliged...thank you...
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Comment on agent fees
Very fair given the quality and coprehensiveness of the service we received....we definately got what we paid for and more
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
We rented our current property with the help of Louise, and found her to be well-informed, professional and friendly. She was easily contactable, even on her day off, and made the whole process as stress-free as possible by constantly keeping us informed of any progress....
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Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
Professional - that's the word that strikes my mind when I recollect my interactions with Lucy Hewlett. She did a great job of understand what we were looking for, helped us with what we could expect in reality and narrow down our choices. She tries to make it a win-win for all parties involved...
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Comment on agent fees
It's lower than what we paid in Worthing !
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Louise made a very stressful and difficult move that much easier for my children and I. I am very grateful for the personal service and her patience!...
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Comment on agent fees
In principle, I think paying agents fees is wrong.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Excellent service. Very welcoming and informative. Makes a pleasant change from some of the more abrasive hard-sell experiences I have had whilst looking for property in SW London and Surrey. Highly recommended....
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Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Lucy and Maria were fantastic! They were both very helpful and easy to approach to. I am very satisfied on what they've done regarding the whole process of the tenancy. They are both highly recommended as an agent. Well done ladies! Thank you very much for all the help....
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Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
She has a professional mannar .she also is very responsible ,helpful and kind.we are happy with her service.we need to say thank you to her again for all of her help....
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Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Lucy and Maria was very helpful. They both attended all our queries very quickly. They are very kind and kept us updated all throughout the transaction. Lucy and Maria provide us a very smooth moving process. They are both highly recommended. Thank you very much Lucy and Maria. Both are excellent agents. Job well done....
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Comment on agent fees
Very good.
Was this helpful? Yes
By: Mia Robinson
Nov 22, 2016
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Thank you for the great feedback....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Lucy was extremely helpful, polite and professional throughout the process of finding me a new tenant. She made the process easy and stress-free. I always felt she was on the ball and reminded me when things needed doing and when by. I would definitely recommend her to anyone looking for a tenant at their property....
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Comment on agent fees
Considering the high level of service, I felt the Agent's Fees were reasonable.
Was this helpful? Yes
By: Mia
Nov 17, 2016
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Thank you for the feedback....
Nov 17,2016
Minithumbup
By:
Nov 17,2016
0 people found
this helpful
Have interacted with Lucy while renting our current property. Very professional, punctual and clearly understood our requirements.Informed and explained the need and details of various checks to be undergone as a Tenant. Will surely recommend her....
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Comment on agent fees
Think its market rate, but then the market rate itself should be bit more reasonable.
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Offering speedy and efficient service in a very friendly and professional manner. Actively keep customers updated. A great team & highly recommended to any landlord!...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
We are really very happy to choose goodfellows for property to rent and the people like Tracy and David who makes everything better and very easy for us. A big thank to Tracy who arranged viewing and all the documents done very well and make us understand too. Thanks once agai. Excellent staff....
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Was this helpful? Yes
By: Mia
Nov 17, 2016
View all comments (1)
Thank you for leaving us great feedback, we really appreciate it....
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Louise handled the search for new tenants briskly and professionally. Her evident experience was much appreciated and she answered all my worries and questions with confidence....
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By: Mia
Nov 17, 2016
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Thank you for the great feedback....
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Despite application and referencing complications Louise and Mandy were lovely and professional. They endevoured to be helpful and made the whole process much easier....
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Comment on agent fees
£500 admin and referencing fee. Very high.
Was this helpful? Yes
By: Mia
Nov 17, 2016
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Thank you for the feedback....
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
I'd recommend Goodfellows, John and Stefan's professionalism was evident from the first meeting. They made the purchase of my new property in Wimbledon painless in part due to their genuine, honest and fun personalities. John and Stefan were patient with my questions and offered good advice so that I could confidently move through the process of buying my new home....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mia Robinson
Nov 14, 2016
View all comments (1)
Thank you for your kind words, we really appreciate the feedback....
Nov 14,2016
Minithumbup
By:
Nov 14,2016
0 people found
this helpful
We had a problem with the heating in that some of the radiators didn't work very well. It took less than 2 days from raising the concern to having a team of two showing up and sorting it all out. We were kept informed throughout, we were given the name of the person that was dealing with our case straight away. He called early in the morning, visited the flat that same day, and did an excellent job in resolving our problem in the shortest possible time...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Mia Robinson
Nov 14, 2016
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Thank you for the great feedback....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
The letting process was handled in an efficient and professional way by the agent. The advice that I received about the listing price and the desired condition of the property was realistic and well-timed. Thank you....
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Comment on agent fees
OK
Was this helpful? Yes
By: Mia
Nov 09, 2016
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Thank you for the feedback....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Tracy is the person you want to let your flat for you. My flat was let out to the right person in a very timely manner. Tracy offers professional information and is always available on email and the phone which is invaluable when you are dealing with contracts and other forms of paper work. The entire process has felt manageable and stress free which is thanks to Tracy who organises and guides you through the different stages. Thank you, Tracy!...
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Comment on agent fees
Fair rates with no small print. All costs are listed up front and you are not pressured into selecting more than you want.
Was this helpful? Yes
By: Mia
Nov 09, 2016
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Thank you for the great feedback....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
My wife and I were first time renters in London and we were looking for an agent who was helpful, friendly and could guide as in the right direction. Tracy was fantastic from our initial meeting to the signing of the contract. She was supportive and helpful in everywhere and was very patient in dealing with my questions. Next time I looking for a property, Tracy will be the first person I call...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 08, 2016
View all comments (1)
Thank you for the great feedback we really do appreciate it....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
From the initial contact to let my property, Russell and his team have been excellent in dealing with the necessary advertising and paper work and keeping me informed at each stage of the process, to eventually finding a suitable tenant at an acceptable rent. I would be happy to recommend this agent to future prospective landlords....
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Comment on agent fees
Russell was prepared to be flexible and negotiate fees and other charges to the satisfaction of both parties
Was this helpful? Yes
By: Mia
Nov 07, 2016
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Thank you for the great reviews....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
0 people found
this helpful
Gareth has sincerely helped us finding a flat according to our requirements as we have had quite a handful of criteria :). He has timely responded to every queries and confusions we had. All the renting process seemed smooth as we were always been detailed about the things prior time. So i would happy to recommend him for others....
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By: Mia
Nov 07, 2016
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Thank you for the great feedback....
Nov 03,2016
Minithumbup
By:
Nov 03,2016
0 people found
this helpful
We found Lucy to be an excellent estate agent. She was well informed, professional and listened to our requests and selected properties that were suitable. She also went the extra mile by helping provide us with further information and assistance once we had moved into our property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 03, 2016
View all comments (1)
Thank you very much for the positive feedback....
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
I want to thanks to Louise Jobson and the Sutton team, she has done a great job, and now we are moving to our the new home....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 01, 2016
View all comments (1)
Thank you for the great feedback and enjoy your new home!....
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Have seen many properties with many agencies but goodfellows hit the mark. Tracey was helpful and new exactly what kind of property i needed and did everything she could to find it for me. Very smooth experience and great team at goodfellows!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia
Nov 01, 2016
View all comments (1)
Thank you for the great feedback, we are glad you had a smooth experience....
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I've just bought my first house with Goodfellows. Everything went smoothly, the communication was great and it was pleasure to cooperate with them. All the staff was very helpful and keen solving any problems immediately. Definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Nov 01, 2016
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Thank you for the great feedback....
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Just wanted to say a great big thanks to all staff at the Mitcham Branch of Goodfellows Estate agents and in particular to James. I must say that from beginning to end he dealt with my sale with the utmost professionalism. The whole experience was really stress free as James always made himself available to answer any questions I had and ALWAYS called me back when he said he would. I would highly recommend anyone selling or buying to use Goodfellows. The service I received was second to no...
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Comment on agent fees
fair price paid for the service I received.
Was this helpful? Yes
By: Mia
Oct 25, 2016
View all comments (1)
Thank you for the fantastic feedback, we are so glad you had a easy experience!....
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
I would like to say a big big thank you to Jodie, who met us at most of our viewings, and was very accommodating. We had many requirements for the first house we were going to purchase, and she was extremely understanding. In fact she went above and beyond for all our needs, and searched the market for what we wanted. We couldn't thank her enough and would recommend Jodie to all new homebuyers....
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By: Mia
Oct 25, 2016
View all comments (1)
Thank you for the great feedback we really do appreciate it....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
I had a great experience it was my first time becoming a landlord and they have been very helpful in guiding me through the process. I couldn't have asked for a better service, Mandy was great at giving her time to me to explain everything clearly. Louise was great also with the communication between me and the tenants. Thank you...
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Comment on agent fees
Market rate
Was this helpful? Yes
By: Mia Robinson
Oct 19, 2016
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Thank you for the great feedback....
Oct 18,2016
Minithumbup
By:
Oct 18,2016
0 people found
this helpful
Rebecca was really helpful, I felt like she went the extra mile for us to help with a toilet blockage. Her communication was excellent and very professional....
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Comment on agent fees
Fees n/a for this service
Was this helpful? Yes
By: Mia
Oct 18, 2016
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Thank you for the great feedback....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
I reported a toilet leak to Rebecca who swiftly arranged for a plumber to repair the leak. Very satisfied with the service given....
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By: Mia
Oct 17, 2016
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Thank you for the feedback....

NAEA ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
127 3 249 15 18 2 23 2 16 3

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

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show all branches (7)
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