• Staff picture
    Jodie
  • Staff picture
    Louise
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    Sharmila
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    Lee
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    Nelson
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    Martin
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    Laura
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    Ann
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    Angela
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    R
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    Sarah
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    J
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    Stefan
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    Sharon
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    Jason
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    Jordan
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    L
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    Elizabeth
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    Mandy-Sue
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    Maria
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    Vince
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    Lorraine
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    Damian
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    Mark
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    Jamie
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows

www.goodfellows.co.uk

Properties for Sale
Properties to Rent

“An amazing agency to deal with!...”

Nov 07,2018
Minithumbup
Tracy
Fugen
By: 'Yassine & Sylwia'
Nov 07,2018
0 people found
this helpful
Tracy Bowler assisted with our search for an apartment and I have to say she genuinely cared about what we were looking for and made the whole process seamless and effortless....
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Comment on agent fees
The fees are in line compared to other agencies.
Was this helpful? Yes

“12 damson way...”

Nov 07,2018
Minithumbup
Louise
By: 'Yuriy'
Nov 07,2018
0 people found
this helpful
Great to deal with , Louise where efficient and quick , overall very pleased of the service, will definitely recommending their services !...
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Was this helpful? Yes

“helpful...”

Nov 07,2018
Minithumbup
Louise
By: 'philip andrews'
Nov 07,2018
0 people found
this helpful
Louise took on the role with us as our agent and drove the whole process through to a tenant taking residence in our property and was also there for resolving issues when i was abroad and needing her help....
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Comment on agent fees
ok
Was this helpful? Yes

“Excellent - extra mile...”

Nov 07,2018
Minithumbup
Jamie
By: 'Aleesia'
Nov 07,2018
0 people found
this helpful
I cannot recommend enough Jamie Ford to anyone looking to buy their own home. Efficient, professional and goes the extra mile each time you need him. An exemplary agent by miles and a key asset to Goodfellows!! We had some issues with the vendor and ...
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Comment on agent fees
We did not have to pay any fees as we were buying
Was this helpful? Yes

“SALE OF PROPERTY...”

Nov 06,2018
Minithumbup
Damian
By: 'Suren Rajasooriar'
Nov 06,2018
0 people found
this helpful
Goodfellows recently sold our property in Mitcham. From start to completion was only 3 months which is excellent under the current market conditions. Damian Wolowski was my contact and he was excellent in all awys from agreeing a price and making sure everything went through smoothly....
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Comment on agent fees
No complains on this front
Was this helpful? Yes

“Sale...”

Nov 06,2018
Minithumbdown
Mark
By: 'Manfred'
Nov 06,2018
0 people found
this helpful
Overvalued to get business. Did not update when buyers chain collapsed. Could have been far more pro active to keep up to date with chain...
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Comment on agent fees
Normal
Was this helpful? Yes
By: Stephen Offield
Nov 08, 2018
View all comments (1)
Dear Manfred, I am sorry that you felt the service we provided was not up to standard, we pride ourselves on our customer service that we offer. If possible, could you please email me direct at Stephen.Offield@goodfellows.co.uk with the property address so I can investigate further? Kind Regards Stephen Offield. ...

“LOUISE JOBSON...”

Nov 05,2018
Minithumbup
Louise
By: 'THOMAS'
Nov 05,2018
0 people found
this helpful
The property we viewed we did not really have a chance of getting then we had a viewing and met Louise. from that day to this Louise done all she could and pulled out all the stops' to give us a chance of getting our ...
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Comment on agent fees
reasonable
Was this helpful? Yes

“Saved from the flood...”

Oct 31,2018
Minithumbup
Louise
By: 'William'
Oct 31,2018
0 people found
this helpful
Louise came to the rescue when our house was flooded finding us a very nice house at short notice Our saviour...
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Comment on agent fees
No comment insurance paid
Was this helpful? Yes

“Very good service...”

Oct 30,2018
Minithumbup
Tracy
David
By: 'Bilal Ferkous'
Oct 30,2018
0 people found
this helpful
Very good experience, very polite staff and very helpful as well. Can recommend this agency to family and friends too....
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Comment on agent fees
Good
Was this helpful? Yes

“Louise was Great!...”

Oct 24,2018
Minithumbup
Louise
By: 'Darren'
Oct 24,2018
0 people found
this helpful
I really enjoyed the interactions I had with Louise. She was very accommodating and constantly kept me updated on the progress of my rental application. My wife and I are over the moon that we have secured our new property. Well done Louise and thank ...
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Was this helpful? Yes

“Excellent Service...”

Oct 24,2018
Minithumbup
Louise
By: 'Sam C'
Oct 24,2018
0 people found
this helpful
Excellent service from Louise and the team at Goodfellows. They are very helpful and Louise has made the process of renting a property simply, quick and straightforward....
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“1st class service...”

Oct 24,2018
Minithumbup
Louise
By: 'Sally'
Oct 24,2018
0 people found
this helpful
Louise has been professional, helpful and kept me informed through the whole process, I have been looking for some time to find the right property and have dealt with many different agents but Louise has been 5star + and I would highly recommend her....
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Was this helpful? Yes

“Professional and friendly...”

Oct 23,2018
Minithumbup
Tracy
By: 'E REDDING'
Oct 23,2018
0 people found
this helpful
I feel very lucky to have Tracy as my Letting Agent especially as I am a new Landlord. She has worked tirelessly to secure my new tenant and taken time to explain all the legal aspects and procedures. When I have visited the office all ...
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Was this helpful? Yes

“A pillar of strength...”

Oct 18,2018
Minithumbup
Lorraine
By: 'Wojciech and Ludmila'
Oct 18,2018
0 people found
this helpful
Our sell took longer than expected which was caused by the buyer's side. We were extremely stressed and anxious for a while. Lorraine was always there for us, gave us some professional advice, calmed us down, cheered us up. We highly appreciate her help ...
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Was this helpful? Yes

“Exceptional...”

Oct 12,2018
Minithumbup
Louise
Mandy-Sue
By: 'Steve H'
Oct 12,2018
0 people found
this helpful
the process from start to finish was very professional. The team at Goodfellows Carshalton Beeches are efficient and keen to complete the task....
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Comment on agent fees
Good, very competitive.
Was this helpful? Yes

“Charming & Efficient...”

Oct 10,2018
Minithumbup
By: 'Jason Snowdon'
Oct 10,2018
0 people found
this helpful
Louise is engaging, efficient and a good communicator. She managed our process well and I would highly recommend her. Due to a major house refurb we were looking to rent a flat for a year and Louise found us the perfect place....
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Comment on agent fees
In keeping with other agencies
Was this helpful? Yes

“Excellent service...”

Oct 05,2018
Minithumbup
Louise
By: 'Max'
Oct 05,2018
0 people found
this helpful
We received a very goood service from this agent She was always helpful and very prompt in responding to enquiries....
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Comment on agent fees
To be expected
Was this helpful? Yes

“Professional and very helpful...”

Oct 04,2018
Minithumbup
Damian
By: 'Kris'
Oct 04,2018
0 people found
this helpful
As a buyer our experience with Goodfellows, and Damian in particular, has been fantastic. Having them help us to find a new home - service was really efficient and found them easy to deal with. Damian and Goodfellows helped us through the whole process more ...
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Was this helpful? Yes

“51 Langham Court...”

Oct 01,2018
Minithumbup
Tracy
Fugen
By: 'Ivan'
Oct 01,2018
0 people found
this helpful
Good, quick and professional service! Polite and helpful staff. Good experience so far, and I hope It will be a smooth tenancy agreement....
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Comment on agent fees
Good
Was this helpful? Yes

“Patient, Friendly and approachable...”

Sep 27,2018
Minithumbup
Sarah
By: 'Ashwani'
Sep 27,2018
0 people found
this helpful
I had very good experience with Sarah pine. She was always approachable, very helpful and very patient thorughout the whole Purchase processes. Due to our unique scenarios there were many ups and downs but Sarah has remained very supportive and helpful. We are very pleased....
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Was this helpful? Yes

“I could not have received a better service....”

Sep 27,2018
Minithumbup
Damian
Kieran
By: 'Fj'
Sep 27,2018
0 people found
this helpful
Dami¡n you are amazing. Thank you so much!l for your help all the time. Kieran, thank you for your help. I could not be happier with my house....
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Comment on agent fees
Good.
Was this helpful? Yes

“Good...”

Sep 26,2018
Minithumbup
Mark
By: 'Leonora'
Sep 26,2018
0 people found
this helpful
Thanks Mark for the sale of 147 Wide Way and the purchase of 55 Castleton Road. You're very supportive and understanding also very professional....
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Comment on agent fees
Good
Was this helpful? Yes

“Letting renewal...”

Sep 25,2018
Minithumbup
Tracy
By: 'Chris'
Sep 25,2018
0 people found
this helpful
Really positive experience re-letting my property through Goodfellows with Tracy keeping me well informed of how the visits were going and negotiating brilliantly for me. Great job, thanks for getting things done so quickly...
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Was this helpful? Yes

“Good fellows experience...”

Sep 21,2018
Minithumbup
Damian
By: 'Mr and Mrs De Oliveira.'
Sep 21,2018
0 people found
this helpful
Damian is a very professional, friendly and responsive fellow. He was helpful and attentive to our needs.Thank you very much for all your hard work and always looking out for our best interest....
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Was this helpful? Yes

“Always Helpful...”

Sep 21,2018
Minithumbup
Cathi
By: 'Mrs J'
Sep 21,2018
0 people found
this helpful
Cathi from the time we asked her to do an initial valuation was helpful, kept in contact but was non-pushy although we didn't put the property on the market until a year later. It took longer than anticipated to find a buyer and although ...
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Comment on agent fees
I think all estate agents fees are expensive but the fees for this agent were OK
Was this helpful? Yes

“Great service...”

Sep 19,2018
Minithumbup
Lucy
By: 'Jane K'
Sep 19,2018
2 people found
this helpful
Lucy and all staff at Cheam dealt with selling my late Father's Property for me. They made a painful and difficult time easier for me. Always professional, friendly and keeping me up to date with all developments along the way. I am now in ...
read full review
Comment on agent fees
Agent’s fees very reasonable.
Was this helpful? Yes

“Very happy with the service we received...”

Sep 17,2018
Minithumbup
Louise
By: 'Donna'
Sep 17,2018
0 people found
this helpful
Louise was very helpful and prompt. Everything moved forward smoothly and any questions we had Louise dealt with very quickly....
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Was this helpful? Yes

“David took the stress out of a daunting and challenging house move...”

Sep 13,2018
Minithumbup
David
By: 'Jane Nicholson'
Sep 13,2018
0 people found
this helpful
Throughout our communications, we have Goodfellows to be very professional. Specifically, David has helped and guided us through the lettings process. We have found him to be very approachable, true to his word, very patient and professional in his manner. David is very thorough and ...
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Comment on agent fees
Very reasonable. It was worth every penny for the exceptional customer service
Was this helpful? Yes

“Helpful from start to finish...”

Sep 13,2018
Minithumbup
David
By: 'Juana'
Sep 13,2018
0 people found
this helpful
David has provided amazing from start to finish. When organising viewings for the potential properties, David was prompt and efficient in setting up viewings for several suitable properties, which was particularly helpful as we were not based locally. David continued to provide professional advice during ...
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Comment on agent fees
I feel that the agent fees are excessive. The admin fee was extremely expensive in comparison to other agencies, moreover there were also other fees we had not initially been aware of, such as the check out fee. On top of the admin fee, check out fee there is also a contract renewal fee if we want to renew at the end of the year. While the renewal fee is common, the amount starts becoming excessive in total. I do not agree with the agent fees.
Was this helpful? Yes

“Thorough speedy...”

Sep 11,2018
Minithumbup
Louise
By: 'Camelia'
Sep 11,2018
0 people found
this helpful
Louise was very thorough efficient and helpful. Nothing was too much trouble and she was very fast at answering any queries we had and updated us regularly....
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Comment on agent fees
A little more expensive than other agents but the property dictated in our circumstances.?
Was this helpful? Yes

NAEA ARLA TPOS TDS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
234 5 549 20 74 3 64 3 31 4

Fees

Tenant fees - https://www.goodfellows.co.uk/renting-property-in-surrey-and-london/tenants-fees

Landlord fees - https://www.goodfellows.co.uk/landlord/letting-fees
Last updated at 08/11/2017, 4:13 PM by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

London, SW20

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Sutton, SM3

Mitcham, CR4

Leatherhead, KT22


Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(265)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(146)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(11)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(122)
Morden
99-103 London Road, Morden SM4 5HP
(242)
Raynes Park
44 Coombe Lane, London SW20 0LA
(164)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(35)


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