• claim your profile
    Lucy Hewlett
  • Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • claim your profile
    Kelly Kemp
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Jarvis Akenteng
    Jarvis Akenteng
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 


Properties for sale
Properties for rent
Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
If you want to buy a property l would thoroughly recommend agent Damian,he has been brilliant.He was available 24 hours a day,always kept us up to date.Damian was extremely supportive during the contract stage. Also Kieran was very,very helpful with his professional advice....
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By: Mia Robinson
Jan 18, 2017
Thank you very much for the kind comments
Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
Goodfellows stepped in when an online agent failed to generate enough interest within the timeframe required. We rapidly had new viewings and sold for a little above the asking price, so you can't ask for much really!...
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Comment on agent fees
Seems like a pretty standard fee
Was this helpful? Yes
By: Mia Robinson
Jan 18, 2017
Thank you very much for the feedback
Jan 18,2017
Minithumbup
By:
Jan 18,2017
Featured Review
0 people found
this helpful
I had a very good collaboration with Tilly during my tenancy ,but I would like your policy as agencie to look more after your tenancies rights not only the landlords. Tilly help me a lot but I feel like the landlord was always in charge and don't let me forget I was the one who paid the rent and my right ended there...
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Jan 17,2017
Minithumbup
By:
Jan 17,2017
Featured Review
0 people found
this helpful
We found Goodfellows as a very friendly yet highly professional estate agency. Damian and Kieran were very helpful and patient never shown as we would ask too much or take too much time of theirs. Always there for guidance and explanation clearly with the good level of experience. We are extremely pleased we have had privilege of Goodfellows taking us through the journey of buying our home. They are one of the best estate agents we came across. Definitely one to recommend....
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Comment on agent fees
Good. Just as expected.
Was this helpful? Yes
By: Mia Robinson
Jan 17, 2017
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Thank you very much for the great feedback....
Jan 17,2017
Minithumbup
By:
Jan 17,2017
Featured Review
0 people found
this helpful
Mark was very friendly and honest from our first meeting, and quickly narrowed in on what we were looking for. He was always quick to let us know about new properties that fit our requirement and to arrange viewings for us. In the end, he found a place that was perfect for us, and helped us to get our offer accepted and the sale finalised quickly. We would definitely go back to Mark and Goodfellows if we were buying again...
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Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Goodfellows supported me through some challenging market conditions to achieve a very good sale. I was impressed by both the marketing of the property and the way they helped achieve the best possible offers from committed buyers. I would certainly recommend Goddfellows to friends....
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Comment on agent fees
Good value for money
Was this helpful? Yes
By: Mia Robinson
Jan 17, 2017
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We really appreciate your great feedback....
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Found Goodfellows team very helpful, polite, professional and understanding of my sale. The house was sold within 3 days of handing the keys over to them...
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Comment on agent fees
good
Was this helpful? Yes
By: Mia Robinson
Jan 17, 2017
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Thank you for the comments....
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
We found the team at the Mitcham branch very helpful and open when we used them to sell our property. They kept us in touch all the time and managed the majority of the viewings and two open house sessions effectively and without too much disruption to us which was really appreciated. They also managed the price negotiations very well and advised and assisted us so that we achieved a good price. Their local knowledge (many of the staff are from the local area) together with good connectio...
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Comment on agent fees
The fees were competitive and fully transparent.
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
I sold my house very quickly with Goodfellows as my sole agents. They were with me every step of the way and always on hand when I called (I called often) but they were always patient and courteous. Jamie Ford & Mark Coghlan were particularly outstanding, I felt like I was their only client even though I knew they were extremely busy. They always got back to me with answers quickly and efficiently. The letting team were just as helpful and Gareth worked very hard to find me a suitable proper...
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Comment on agent fees
The agents fees were reasonable and well deserved
Was this helpful? Yes
Jan 17,2017
Minithumbup
By:
Jan 17,2017
0 people found
this helpful
Hello, We have been offered the same property with different agencies and the reason we chose goodfellows was because of their honesty with their initial contract opposed to other agencies, and David's politeness and helpfulness. Everything went smooth and explained with details. Kind Regards, Dogus...
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Comment on agent fees
Fair feeds, full refund if landlord withdraw.
Was this helpful? Yes
By: Mia Robinson
Jan 18, 2017
Thank you for the feedback, we are very glad everything ran smoothly for you.
Jan 16,2017
Minithumbdown
By:
Jan 16,2017
0 people found
this helpful
Louise was very helpful and efficient throughout the whole process. She was very friendly but professional, and ensured we got the property we wanted without any hassle. We would highly recommend Goodfellows and Louise....
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By: Mia Robinson
Jan 17, 2017
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We appreciate the feedback, thank you very much....
Jan 12,2017
Minithumbup
By:
Jan 12,2017
0 people found
this helpful
Louise has been very friendly, helpful and approachable throughout the whole process. She has been able to deal with any questions/queries we have had straight away. Thank you...
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By: Mia Robinson
Jan 17, 2017
View all comments (1)
Thank you for the great feedback....
Jan 11,2017
Minithumbup
By:
Jan 11,2017
1 people found
this helpful
Thank you so much for everything. Michael is so kids and friendly person. He helps to us for all. He organised everything so quickly and we are so happy with our new property. Thank you so much...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Jan 11, 2017
View all comments (1)
Thank you for those comments, we are glad you are happy in your new property....
Jan 10,2017
Minithumbup
By:
Jan 10,2017
0 people found
this helpful
Louise was really helpful, helped me find a property really quickly and everything was sorted super efficiently. Couldnt have asked for a better service....
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Comment on agent fees
standard fees
Was this helpful? Yes
By: Mia Robinson
Jan 12, 2017
View all comments (1)
Thaank you for the great feedback....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Tracy has sorted out a tenancy for us when the old tenants moved out. We tried several agencies and were impressed by the professionalism of the Goodfellows team. Tracy was the lead for Goodfellows. How was the service? Professional Efficient Effective Excellent We have received regular updates and Tracy has been quick to resolve issues and been proactive in stopping issues occurring. Tracy comes across as firm but fair, not only to the tenants but also to the landlord. Tracy's efficiency ...
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Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
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Thank you for taking the time to leave us great feedback....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Lucy was most helpful from beginning to end. She was friendly and keen to help, ensuring that the process was smooth and problem free. I would be most willing to deal with her again and she is a great representative for Goodfellows....
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Comment on agent fees
Fees were comparable with other Letting Agencies.
Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
View all comments (1)
Thank you very much for the comments....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Goodfellows came across as honest, professional and proactive right from the start and we were very pleased with their advice and support whilst selling our property. Mark was extremely helpful in keeping us informed, providing feedback and was happy to pop by the property to check on it once we had moved away from the area. Highly recommended....
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Comment on agent fees
Fees were in line with others in the area and T&Cs very clear.
Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
View all comments (1)
Thank you very much for the great feedback, we appreciate you taking the time to leave us a comment....
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From the start, Louise worked promptly in securing a tenant for the property. Louise is a true professional, polite and it's been a pleasure working toward a successful outcome....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
1 people found
this helpful
It's the first time I'm using such an agent and although I had to chase the agency early on...It all came Together when I engaged with David and Kelly. Since they took over my account, I received excellent communication, timely feedback and ultimately a positive result. In particular, Kelly was extremely professional and was able to assist me in a manor, conduct and style that I can only summarize as being excellent!...
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Comment on agent fees
The fees are not cheap but from my service delivery experience, it soothes the blow.
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
From beginning to end the team were extremely professional and friendly. Particulary John Quick who I had the most communication with. Always available and always willing to help with any worry or query that we had. I cannot praise this team enough and recommend them to help with the sale or purchase of your property . Above and beyond the call of duty, John was always on hand to help with the smooth transition , he actually made the whole experience very pleasant and not nearly as stressful...
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Comment on agent fees
Not the cheapest of the agents who valued the property but definitely the best choice, worth the extra.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Louise has been brilliant through the let of our new property. Very happy with communication through out and her assistance when we have needed it, All round great service thank you...
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Comment on agent fees
Fee slightly higher than some agents we have seen or delt with previously.
Was this helpful? Yes
By: Mia Robinson
Jan 09, 2017
View all comments (1)
Thank you very much for the great feedback....
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Amazing customer service, absolutely helpful. We needed to move within short time and this was made possible with great assistance and efforts of Louise and Lucy. I would certainly recommend again....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
View all comments (1)
Thank you for the great feedback....
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
We have just let a property through Louise at Goodfellows and we have been so pleased with how helpful Louise and her co workers have been. I would totally recommend Louise and her team....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
The Raynes Park letting team have been extremely helpful and professional. Their prompt responses have resulted in finding a new tenant quickly....
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Was this helpful? Yes
Dec 13,2016
Minithumbup
By:
Dec 13,2016
0 people found
this helpful
Both Mandy and Louise have been excellent throughout the process of letting out our flat. They are reliable, on the ball and have continuously kept us informed of developments. We have been very pleased with their service....
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Comment on agent fees
Their fees were competitive and fair.
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
View all comments (1)
Thank you for the feedback....
Dec 12,2016
Minithumbup
By:
Dec 12,2016
0 people found
this helpful
Gareth was with us since the begining of the process. Always helping us with everything, really friendly and looking for the best for us. Always in touch and flexible with our work shifts....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mia Robinson
Dec 14, 2016
View all comments (1)
Thank you very much for taking the time to leave us feedback....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Louise and Mandy-Sue were very proactive, friendly and very helpful in letting our property. They kept us very well informed at all stags of the process....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
An uncomplicated, fast and efficient service. Louise seemed invested in everything going smoothly, and from start to finish the whole deal was hassle free....
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Comment on agent fees
Fees seemed reasonable, I've encountered much higher elsewhere.
Was this helpful? Yes
Dec 08,2016
Minithumbup
By:
Dec 08,2016
0 people found
this helpful
Tracy was very friendly, courteous and accommodating. She made sure that I had all the necessary information about the flat. The whole lettings process went seamlessly and I would definitely recommend her to everyone looking for a reliable estate agent....
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Comment on agent fees
Agency fees were very reasonable and much lower than what I've paid in the past.
Was this helpful? Yes
Dec 07,2016
Minithumbup
By:
Dec 07,2016
0 people found
this helpful
We let our flat through Goodfellows and Mandy-sue and Louise worked hard to find us suitable tenants. They were both extremely friendly, direct and helpful. We found them to be easily contactable and they kept us informed of progress throughout the process. They are easy to work with and professional in their manner. Most helpful....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
Purchased a flat through these guys, really down to earth and provided a very good service. Were never difficult to deal with, were always helpful, good communication and generally nice team Dealt with an agent named Stefan who was really good!...
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Comment on agent fees
N/A as i was purchasing
Was this helpful? Yes
Dec 05,2016
Minithumbup
By:
Dec 05,2016
0 people found
this helpful
We recently sold our property with Goodfellows in Stonecot Hill and generally the Team were good but Jodie stood out, she was always so efficient and speedy to respond and chase. Thank you! Michelle & Luke...
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
1 people found
this helpful
Tilly has been a great help getting thinks shorted out with my flat tenants request. Tilly has been the go to person for all my question and requests. Tilly always follow up with a email after she has the answer I need. Very helpfully and professional a pleasure to deal with....
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Was this helpful? Yes
By: Mia
Dec 02, 2016
View all comments (1)
Thank you for the feedback, we really appreciate it....
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
We needed to rent a property for c 6-8 months whilst our house is completely refurbished. Louise Jobson greeted us and conducted our viewing. We were highly impressed with her, she was most pleasant, well experienced, gave sound advice and above all professional. She handled negotiations with the landlord slickly and in good time....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
Good service in general. Nelson especially was very accommodating in waiving extra fees in regards to our quick move, and Sharmila kindly stayed behind until after 7 so that we could meet with our landlord after work. Would give them both 5 stars as individuals. The loss of one star has to do with the agency fees...
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Comment on agent fees
Only reason I do not give 5 stars is because the agency fee amounted to a whopping £500 pounds, though this shouldn't worry future tenants as, according to the Chancellor's last statement, the fees will become outlawed in January 2017. I was also asked to pay roughly the equivalent of 10 month's rent because I have only been working at my job for 2 months and have not passed my probation period.
Was this helpful? Yes
By: Mia
Dec 05, 2016
View all comments (1)
Thank you for your comments, I am sorry to hear that you were disappointed when you had to pay rent in advance. We do make clear on our tenant information sheet that is given to all applicants prior to deposits being paid and references stating that if you are employed for less than 12 months this may affect the references. As you were still in your probation period the references passed subject to rent being paid in advance....

NAEA ARLA TPOS TDS


Review statistics

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132 3 262 16 24 2 26 2 18 3

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Agent Fees

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Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

Complaints Procedure

All complaints are recorded at the time they are made and must be made to the member of the staff concerned.
If the complaint cannot be satisfied at this point the complaint should be made in writing to the Branch Manager or Director, a list can be made available by contacting the Company PA, Tracey-Anne Green by email: tracey-anne.green@goodfellows.co.uk or by telephone to 01372 738173 or in writing to the address stated below;
Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, Surrey, KT22 7RD.
All written complaints will be acknowledged in writing either by postal letter or email within 3 working days and a proper investigation promptly undertaken.
A formal written outcome of this investigation will be sent to the Complainant within 15 working days.
If the complainant remains dissatisfied they can then pursue the complaint via the Managing Director, Mr Christopher Lines email: Christopher.lines@goodfellows.co.uk รขย€ย“ at the same address as above. This should provide the opportunity for a speedy, separate and detached review of the complaint by someone not directly involved in the transaction. Such a review will be sent to the Complainant within 15 working days.
Following the conclusion of the investigation a written statement expressing final views and including any offer made will be sent to the complainant. This will also explain how the matter can be referred to the Ombudsman, pointing out that any such referral must be made within 6 months.
If we do not hear from you further following our findings having been communicated either via email or by letter within a 28 day period, we will consider the complaint closed.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 3:44 PM 07/09/2016 by Denisha Gayle

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