Goodfellows
4.8/5, 1114 reviews
96% recommended
91% sales valuation accuracy
99% sales fee satisfaction
91% lettings valuation accuracy
90% lettings fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups. show more Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Goodfellows - Click to Visit Our Website

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 99% £24,000 £830,000
Lettings 91% 90% £650 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
261 6 601 21 101 3 79 3 33 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

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“The best agent...”

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Nov 13,2019
Minithumbup
Lee
By: 'Angela Reilly'
Nov 13,2019
0 people found
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The relief of a successful exchange is immense after a very difficult few weeks. None of this, would I have got through, without the help of Lee Hunt. Lee has been absolutely fantastic. His communication has been second to none. He has kept everyone informed ...
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“Would like to say a massive thank you to Joel......”

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Nov 11,2019
Minithumbup
By: 'Kelly Barkwill'
Nov 11,2019
0 people found
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Would like to say a massive thank you to Joel on helping me buy my first property. He was a great help and always there to answer any questions i had. Very Professional...
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“I had been trying to sell my flat without muc......”

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Nov 10,2019
Minithumbup
By: 'Tina Kelberman'
Nov 10,2019
0 people found
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I had been trying to sell my flat without much luck and thought about using Goodfellows. Their fees are a bit higher than other agents but I decided to give them a go. After a long couple of months my flat was finally completed much ...
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“Good communication, found everyone friendly a......”

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Nov 02,2019
Minithumbup
Louise
By: 'Rachael Hayward'
Nov 02,2019
0 people found
this helpful
Good communication, found everyone friendly and efficient and quick to respond to my queries and to market the property. property was let within our required timescale....
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“We cannot thank the team at Goodfellows enoug......”

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Oct 24,2019
Minithumbup
Stefan
Sabrina
By: 'Sandra jnellar'
Oct 24,2019
0 people found
this helpful
We cannot thank the team at Goodfellows enough. They were all so very helpful, professional, respectful, always on hand to answer any questions. They made the whole process a stress free process. We would highly recommend Goodfellows to anyone thinking if moving....
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“Very pleased with the service provided in the......”

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Oct 23,2019
Minithumbup
Lee
Sarah
By: 'Charles Holdaway'
Oct 23,2019
0 people found
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Very pleased with the service provided in the sale of our home. Lee and his team worked hard on our behalf....
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“Excellent service, Louise is very helpful and......”

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Oct 22,2019
Minithumbup
Louise
By: 'Darek'
Oct 22,2019
0 people found
this helpful
Excellent service, Louise is very helpful and professional. She keeps you updated on every step. Very good communication, quick and easy process of renting through Goodfellows. I saw many positive comments before choosing this agency and it is clear to see that they deserved them ...
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“highly recommend...”

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Oct 17,2019
Minithumbup
Jamie
James
By: 'Mrs E'
Oct 17,2019
0 people found
this helpful
Jamie and his team dealt with our sale quickly, efficiently and professionally. Their communication was good and they definitely worked hard to achieve our sale...
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“They understand their customers......”

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Oct 13,2019
Minithumbup
By: 'P & A Lutz'
Oct 13,2019
0 people found
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We've just moved into our new home having bought and sold with Goodfellows and we couldn't be happier. Lee, Sarah and the team really live up to the Goodfellows name, and provide a level of service and that personal touch that I have never encountered ...
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“Emily is the best she find us the ideal prope......”

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Oct 10,2019
Minithumbup
By: 'P Dennis'
Oct 10,2019
0 people found
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Emily is the best she find us the ideal property. And keep contact with us throughout the process. Thanks Emily my wife is happy...
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“Very efficient staff and excellent communicat......”

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Oct 09,2019
Minithumbup
Louise
By: 'BJ Mitha'
Oct 09,2019
0 people found
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Very efficient staff and excellent communication throughout the whole process from start to completion. Friendly staff who are always available for advice on the letting....
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“Good Fellows...”

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Oct 08,2019
Minithumbup
Lee
By: 'Beverley Winter'
Oct 08,2019
0 people found
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Goodfellows have certainly lived up to their name. Everyone we have dealt with at Carshalton Beeches have been consistently polite and helpful. Special thanks to Lee who has gone far above and beyond the level of excellent in helping us through a sometimes very frustrating ...
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“I’m absolutely satisfied, quick and professio......”

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Oct 08,2019
Minithumbup
Louise
By: 'Szvetlana Holinka'
Oct 08,2019
0 people found
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I’m absolutely satisfied, quick and professional job from Goodfellows. Clear communication. Very easy to deal with. Would recommend 100% !...
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“Very happy...”

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Sep 30,2019
Minithumbup
By: 'Kerry Catling'
Sep 30,2019
1 people found
this helpful
We found ourselves unexpectedly having to move from our rented property after some years and it’s been quite a shock as we were told the week before to renew for another year no problems - Louise reader at Cheam branch has been fantastic and ...
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“Louise and Emily were very helpful. They were......”

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Sep 26,2019
Minithumbup
Louise
By: 'Anne Chernin'
Sep 26,2019
0 people found
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Louise and Emily were very helpful. They were both friendly and professional and as a consequence made the whole process of reletting my property much easier. Having had previous experience of letting through other agents I would rate them very highly and have no hesitation ...
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“Finding a flat with Goodfellows Carshalton Beeches...”

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Sep 24,2019
Minithumbup
Louise
By: 'Sophie Jones'
Sep 24,2019
0 people found
this helpful
Finding a flat I have been so impressed with Louise Jobson at Goodfellows Carshalton Beeches. She has been so helpful from the moment I asked to view the property through to the reference process and completing the contracts. I could not recommend her highly enough! ...
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“Excellent service during difficult tenancy transfer....”

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Sep 20,2019
Minithumbup
David
By: 'Adam Tilcock'
Sep 20,2019
0 people found
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David provided dilligent support during a very difficult tenancy transfer, ensuring regular contact and updates were provided and ultimately ensuring a possitive outcome....
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“Dreadful management. Works not done for months...”

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Sep 20,2019
Minithumbdown
Nelson
By: 'Victoria Downes'
Sep 20,2019
0 people found
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Absolutely dreadful experience to date. As a landlord I signed with your move last year who were fantastic till xmas but then went totally silent for 3 months and stopped responding to my messages re works that I had approved etc until march when I was ...
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“good service...”

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Sep 19,2019
Minithumbup
By: 'andrew gobby'
Sep 19,2019
0 people found
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great service sold the house quickly staff very helpful conveyance service is ok eway app is very annoying and needs to be overhauled...
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“Louise and Emily have been fantastic from sta......”

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Sep 16,2019
Minithumbup
Louise
By: 'Victoria Arnott-Ridel'
Sep 16,2019
0 people found
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Louise and Emily have been fantastic from start to finish. Very happy with the professional service that I have received and throughly recommend them to help secure you the best tenants....
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“Fantastic Team. Especially Jamie, Jonathan an......”

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Sep 03,2019
Minithumbup
By: 'Edward Boakye'
Sep 03,2019
0 people found
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Fantastic Team. Especially Jamie, Jonathan and James. They were very swift selling my property within a shortest time. I don't know how to thank you guys for your fantastic work. Jamie and Jonathan were marvelous ....
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“Good, honest, friendly service from all three......”

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Aug 26,2019
Minithumbup
By: 'anthony brickley'
Aug 26,2019
0 people found
this helpful
Good, honest, friendly service from all three ladies I dealt with who kept on searching to find the best tenant. Mandy was the first point of contact and we set a monthly rent of £900 After that I dealt with Louise and Maria to visit the ...
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“Once I had found the property I contacted Goo......”

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Aug 19,2019
Minithumbup
Maria
By: 'Nasrin Jamal'
Aug 19,2019
0 people found
this helpful
Once I had found the property I contacted Goodfellows and spoke to Maria. I explained my situation and why I was in hurry to move. Maria was very helpful and efficient. She was constantly in contact with me and we were in the property within ...
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“9 years of great service...”

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Aug 19,2019
Minithumbup
Marion
By: 'Steven Hodgson'
Aug 19,2019
0 people found
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Excellent service over the length of my tenancy (9.5 years) any problems with the property that arose, were dealt with quickly and efficiently, great relationship with Marion Gardner...nothing was a problem for her/them....
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“Marion was nothing short of amazing when deal......”

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Aug 19,2019
Minithumbup
Marion
By: 'Lindsay Mander'
Aug 19,2019
0 people found
this helpful
Marion was nothing short of amazing when dealing with any query or issue we had with the property we were renting. She has always been extremely helpful and friendly whenever we have needed her....
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“Good service, helpful and hassle free....”

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Aug 19,2019
Minithumbup
Lee
Sarah
By: 'Kay'
Aug 19,2019
0 people found
this helpful
Good service, helpful and hassle free. The property I was selling was vacant and the estate agents had the keys, they just emailed me to let me know when someone was viewing and their feedback . The odd phone call with updates....
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“Great service...”

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Aug 17,2019
Minithumbup
Sarah
By: 'Emma Kenyon'
Aug 17,2019
0 people found
this helpful
Sarah was great, she gave us such a good service from showing us the property all the way through to completion! She made the process very easy and helped us chase for information when the vendors solicitors wasnt responding....
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“Waste of time...”

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Aug 12,2019
Minithumbdown
By: 'Kelly Harrison'
Aug 12,2019
0 people found
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Booked us in for a viewing confirmed it with 2 texts to us and a phone call the morning of the viewing and then canceled it without telling us. My partner arrived at the property and had to find out from the tenant that there were ...
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By: Marketing Team
Aug 15, 2019
View all comments (1)
Dear Kelly we are sorry to hear about your experience, we have passed on your complaint on to the manager who will do a full investigation and get back to you. We have seen you have left this review across multiple review sites. The manager said: The applicant was booked in at 2pm on Saturday. The tenant Annie of the property were made aware there were two time slots of viewings on Saturday. The applicants partner knocked on the door, Annie had left for work and Annie’s partner was not aware ...

“Good ongoing service...”

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Aug 08,2019
Minithumbup
Louise
By: 'Rachel & Jaymie'
Aug 08,2019
0 people found
this helpful
Service was efficient and they staff were friendly and made sure to make the leasing process as quick and easy as possible. Fees a bit high, but the ongoing service we’ve received has been great - agency is quick to revert maintenance issues to ...
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“First class service...”

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Aug 06,2019
Minithumbup
Jamie
By: 'Dave Gothard'
Aug 06,2019
0 people found
this helpful
We were very impressed with the professionalism of this business. Jamie had prepared a fair sales price through comparisons to other properties in the area and a strategy to sell the property quickly. He and his team arranged very quickly plenty of viewings. We were ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: admin@tpos.co.uk

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:13 PM 08/11/2017 by allAgents

Awards won by Goodfellows

Individual Branch Awards

Sutton, SM5

Morden, SM4

Cheam Village, SM3

Mitcham, CR4

London, SW20

Sutton, SM3

Leatherhead, KT22


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