• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Christopher Dias
    Christopher Dias
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 


Properties for sale
Properties for rent
Mar 30,2017
Minithumbup
Hannah Thomspon
By:
Mar 30,2017
0 people found
this helpful
This was my first time dealing with Goodfellows. Upon meeting Hannah for the viewing, she was extremely friendly, informative and professional. I appreciated especially the fact that she was personable and accommodating to our needs. We were informed that Goodfellows has a requirement for customers to have employment insurance which actually turned us off and we were going to look elsewhere however their advisor confirmed this was not required. This insurance along with the administration fees ...
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The fees were high with Goodfellows however we were able to negotiate this directly with them and this was appreciated hence us going with Goodfellows.
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Mar 29,2017
Minithumbup
Louise Jobson
By:
Mar 29,2017
0 people found
this helpful
Louise was very helpful and transparent and worked very professionally throughout the entire process. I would definitely use the service again, whether it is to rent or purchase in the future. Many Thanks...
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Comment on agent fees
The fees were reasonable and competitive compared to other agents I spoke to.
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Mar 28,2017
Minithumbup
Lucy Hewlett
By:
Mar 28,2017
0 people found
this helpful
Lucy is an extremely efficient and helpful member of staff. In my dealings with Goodfellows, she was always very cheerful and kept in touch with me regularly to keep me up-to-date. I would thoroughly recommend Lucy to others and although we didn't proceed on this occasion I would not hesitate to call her again in the future should our situation change....
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Comment on agent fees
N/A
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By: Tom
Mar 28, 2017
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Mar 28,2017
Minithumbup
Rebecca Grimes
By:
Mar 28,2017
0 people found
this helpful
On my time of tenants Rebecca was always there Happy to help me with any question or problem very professional and polite. All morder team it is perfect to deal with ....
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Mar 28,2017
Minithumbup
Ann Dickman
Olivia Blackstock
By:
Mar 28,2017
0 people found
this helpful
After being let down by another agent who made me feel that I wasn't even involved in the process, I went to Goodfellows who were the complete opposite. Within 2 weeks I had offers and accepted one that was about what I had hoped for. Throughout, ALL staff at Stonecot Hill were very helpful and guided me through the process as well as answering ALL my questions in a manner that I could understand. I also used two of their recommended tradespeople and had no issues there either. This was the ...
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Comment on agent fees
Fees were agreed up front and were adhered to
Was this helpful? Yes
Mar 27,2017
Minithumbup
Lucy Hewlett
By:
Mar 27,2017
0 people found
this helpful
Lucy is very personable and professional. She took the stress out of our rental search by being patient and positive in her attitude even though I kept asking a lot of questions! Would highly recommend Goodfellows....
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Comment on agent fees
Rather expensive financial checks.
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By: Tom
Mar 28, 2017
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Mar 24,2017
Minithumbup
Tracy Bowler
By:
Mar 24,2017
0 people found
this helpful
Fantastic, very nice and helpfull, always answers any questions promptly when messaged and gets things done straight away. Best agent Iv ever dealt with by far!...
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Comment on agent fees
Fair because of high service.
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By: Mia Robinson
Mar 24, 2017
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Mar 24,2017
Minithumbdown
By:
Mar 24,2017
0 people found
this helpful
Worst moving experience we've ever had. Been told 3 different stories about our Landlord, misled about having a driveway which we cannot use, poor handwriting of our agent led to them getting our move in date wrong (luckily we were able to rectify that though), house was not clean when we moved in...the list goes on......
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Comment on agent fees
In line with other agents.
Was this helpful? Yes
By: Mrs Mandysue Frape
Mar 29, 2017
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Thank you for your comments, I would like to respond by confirming that you were informed that there was no driveway as there is no dropped curb, the property was domestically cleaned and at no point did we advise that the landlord was happy to professional clean the property, we do take full responsibility for the changes re your moving in date however as you have stated we did manage to meet your required date, we do feel that we offered you the best service, much time was given to ensure that ...
Mar 23,2017
Minithumbup
Lucy Hewlett
Maria Morgan
By:
Mar 23,2017
0 people found
this helpful
Both Lucy and Maria were very kind and helpful. It was nice to have people who were pleasant over the phone....
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By: Mia Robinson
Mar 24, 2017
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Thank you for the kind comments ...
Mar 22,2017
Minithumbup
Mandy-Sue Frape
Louise Jobson
By:
Mar 22,2017
0 people found
this helpful
I found Goodfellows to be very helpful and informative throughout the process of finding a tenant and becoming a first time landlord. Both Mandy and Louise were great and worked hard to find the right tenant which was done in approx 6 weeks from going live to the tenant moving in, as estimated. I am pleased with the service and would recommend Goodfellows....
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Comment on agent fees
Good
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By: Tom
Mar 28, 2017
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Mar 22,2017
Minithumbup
Tracy Bowler
By:
Mar 22,2017
0 people found
this helpful
I have very positive experience from choosing a Goodfellos Estate agents as I have only been greeted with very pleasant manner and warm welcoming staff. A helpful service specially from Tracy. I would recommend the agency to my friends....
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Comment on agent fees
very good service
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By: Tom
Mar 28, 2017
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Mar 22,2017
Minithumbup
Jodie Chamberlain
By:
Mar 22,2017
0 people found
this helpful
Many thanks Jodie for all the lovely effort in showing houses . I am pleased to say i found a house and would like to thank you for trying best in arranging viewings and doing follow ups....
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By: Mia Robinson
Mar 24, 2017
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Thank you for he great feedback ...
Mar 22,2017
Minithumbdown
By:
Mar 22,2017
1 people found
this helpful
Working with goodfellows was mixture of satisfaction and frustration.They treat you well when you call or go to their office but simply ignore written communication. They are very passionate to sell and In order to protect seller's interest sometime they resort to negotiating techniques in which they hit buyer personally e.g asking questions like Do you know more than me in housing industry? Do you know more than Mortgage lender? Why do you think seller will do this for you? Issue tracking...
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Comment on agent fees
We were in buyer's capacity
Was this helpful? Yes
Mar 21,2017
Minithumbup
Lucy Hewlett
By:
Mar 21,2017
0 people found
this helpful
Lucy has dealt with steering me through the letting process well. I have always been kept in the loop, with regular updates on all phases of the procedure. Any problems have been dealt with promptly and with the minimum of fuss. Nothing has been too much trouble. Very good service....
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Comment on agent fees
Good
Was this helpful? Yes
By: Tom
Mar 21, 2017
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Thank you for the kind feedback! ...
Mar 21,2017
Minithumbup
Lucy Hewlett
Mary Macleod
By:
Mar 21,2017
1 people found
this helpful
Hassle-free from start to finish. By far the least stressful experience of renting. Lucy was polite, efficient and provided excellent communication....
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Comment on agent fees
Fees were reasonable
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By: Tom
Mar 21, 2017
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Mar 20,2017
Minithumbup
Tracy Bowler
By:
Mar 20,2017
0 people found
this helpful
Tracy was punctual to the viewing and very helpful and was very clear with the fees and how things would proceed. Thanks to Tracy, the turnaround was speedy and efficient and allowed us to move in good time....
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Comment on agent fees
I think in general that fees are high but that's not a reflection on the agent, just the market in general
Was this helpful? Yes
By: Tom
Mar 21, 2017
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Mar 20,2017
Minithumbup
Tracy Bowler
By:
Mar 20,2017
0 people found
this helpful
Tracy was really helpful throughout the process. She answered all my questions promptly and concisely which ensured everything went to plan....
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By: Tom
Mar 21, 2017
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Mar 17,2017
Minithumbup
Gareth Vaughan
By:
Mar 17,2017
0 people found
this helpful
Happy with the service, and would rent through us again. Communication was excellent throughout the entire process. Would happily recommend,...
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Comment on agent fees
good
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By: Tom
Mar 21, 2017
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Mar 17,2017
Minithumbup
Tracy Bowler
By:
Mar 17,2017
0 people found
this helpful
Tracy has been a great help finding a new tenant for my property, always updating me with how viewing when and feed back. I found Tracy very helpful and a pleasure to deal with, making the transaction very easy from old tenant to new. the service Tracy gives is first class and very professional would recommend to Friend and other people looking to rent they property....
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Comment on agent fees
the service was first class and very professional would recommend to Friend and other people looking to rent they property
Was this helpful? Yes
By: Tom
Mar 21, 2017
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Thank you for the kind review! ...
Mar 16,2017
Minithumbup
Rebecca Grimes
By:
Mar 16,2017
0 people found
this helpful
During the initial set up all the staff are pleasant and helpful. Rebecca has recently been very helpful with a washing machine issue. She s liaising with myself, landlord and my tenants and insurance company and property company. thank you Rebecca Grimes....
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Comment on agent fees
1st year seems good
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By: Mia Robinson
Mar 16, 2017
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Thank you for the feedback ...
Mar 15,2017
Minithumbup
Tracy Bowler
By:
Mar 15,2017
0 people found
this helpful
Tracey handled my viewing and the whole application process in a very professional & positive manner. She is friendly and articulate and very knowledgeable about what she sells. She is passionate about customer service and puts the clients needs first. Tracy has excellent communication skills and I really appreciated how she kept me updated with the progress of my application throughout the process. Well done Goodfellows you have a great member of staff whom you should be proud of....
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Comment on agent fees
Bit steep but i guess it covers everything
Was this helpful? Yes
Mar 10,2017
Minithumbup
Marion Gardner
By:
Mar 10,2017
0 people found
this helpful
Marion has been fantastic throughout our 2.5 yr spell in Raynes Park. She was excellent when we were moving in, took care of all our needs professionally and efficiently. Throughout our stay nothing was too much trouble, was always very helpful. We have just vacated the property and moved to Australia, the move has been stressful, but Marion has been excellent in dealing with any loose ends at the property. Would highly recommend Goodfellows. Thank you. Jack & Maia...
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Was this helpful? Yes
By: Tom
Mar 10, 2017
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Thank you for your very kind review, it is greatly appreciated! ...
Mar 10,2017
Minithumbup
Maria Morgan
By:
Mar 10,2017
0 people found
this helpful
Very friendly and informative service, spot on mix for first time movers like my brother and I. Maria was a great girl, always available via phone and email, adding a real personal approach that is hard to teach. 100% recommend....
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Comment on agent fees
Fair.
Was this helpful? Yes
By: Tom
Mar 10, 2017
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Mar 10,2017
Minithumbup
Michael Taiwo
Debbie Hawes
By:
Mar 10,2017
0 people found
this helpful
Michael and Debbie were able to help us set up and confirm our contract in a very short space of time....
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Comment on agent fees
Good
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By: Tom
Mar 15, 2017
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Mar 10,2017
Minithumbup
Marion Gardner
By:
Mar 10,2017
0 people found
this helpful
Communication was excellent from Marion. She fully owned the difficult end of tenancy issues in a fair and balanced way. She understood all views, and acted accordingly. Everything was dealt with very quickly....
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Comment on agent fees
Level of fees very fair for service received.
Was this helpful? Yes
Mar 09,2017
Minithumbup
Louise Jobson
By:
Mar 09,2017
0 people found
this helpful
In finding suitable tenants has been in constant contact for updating me. Always gives prompt response to my enquiry. Doing her best to find suitable tenants. All these and other qualities, I think make her suitable for the job she is in charge....
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Comment on agent fees
good
Attachments
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By: Tom
Mar 10, 2017
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Mar 08,2017
Minithumbup
Louise Jobson
Sarah Pine
By:
Mar 08,2017
0 people found
this helpful
Louise has been pro-active all the way through - she even came into the office on her day off to speed things along when I was let down by another agent and practically left homeless! Very professional throughout. Sarah has been very quick and efficient providing all the contracts to sign in good time to get me into the flat quickly....
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Comment on agent fees
About what I expected
Was this helpful? Yes
By: Tom
Mar 10, 2017
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Mar 08,2017
Minithumbup
Louise Jobson
By:
Mar 08,2017
0 people found
this helpful
I found Louise to be a professional in her field, providing regular feedback and advice on all aspects and stages of the lettings process. All instructions taken on board and followed through. Definitely would recommend this agent....
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes
By: Tom
Mar 10, 2017
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Thank you, we appreciate this greatly! ...
Mar 08,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
Mar 08,2017
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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By: Tom
Mar 10, 2017
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Thank you for your kind review ...
Mar 08,2017
Minithumbup
Maria Morgan
Mary Macleod
By:
Mar 08,2017
0 people found
this helpful
Professional, helpful and friendly. We would like to thanks Maria M for her help. She was always happy to help with our queries and we were informed regularly. We are very recommended Goodfellows agency....
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
150 3 311 17 29 2 31 3 23 3

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Agent Fees

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

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