• Louise Jobson
    Louise Jobson
  • Sharmila Vythilingum
    Sharmila Vythilingum
  • Nelson Samuel-Onyugo
    Nelson Samuel-Onyugo
  • Martin Humphreys
    Martin Humphreys
  • Laura Lindsay
    Laura Lindsay
  • Ann Dickman
    Ann Dickman
  • Russell Barling
    Russell Barling
  • Sarah Pine
    Sarah Pine
  • John Quick
    John Quick
  • Stefan Rojas
    Stefan Rojas
  • Sharon Porter
    Sharon Porter
  • Jason Kates
    Jason Kates
  • Lucy Hewlett
    Lucy Hewlett
  • Elizabeth Colvin-Scott
    Elizabeth Colvin-Scott
  • Mandy-Sue Frape
    Mandy-Sue Frape
  • Maria Morgan
    Maria Morgan
  • Vince Edwards
    Vince Edwards
  • Lorraine Green
    Lorraine Green
  • Damian Wolowski
    Damian Wolowski
  • Mark Coghlan
    Mark Coghlan
  • Jamie Ford
    Jamie Ford
  • Michael Taiwo
    Michael Taiwo
  • Julie Wheatley
    Julie Wheatley
  • Marion Gardner
    Marion Gardner
  • Jodie Chamberlain
    Jodie Chamberlain
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
 
www.goodfellows.co.uk Properties for sale
Properties for rent
Sep 19,2017
Minithumbup
Hannah Thompson
By: 'ANDREA'
Sep 19,2017
0 people found
this helpful
Hannah was excellent very positive and helpful and always put me at ease. Thank you for your help and looking forward to moving into my new home...
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Comment on agent fees
GOOD
Was this helpful? Yes
Sep 18,2017
Minithumbup
Louise Jobson
By: 'Amanda H'
Sep 18,2017
0 people found
this helpful
After looking for properties for a while, we were lucky enough to have someone as friendly, efficient and professional as Louise. Her communication was always very prompt and she genuinely helped us with everything along the way. Finally we can move into our new home and this entire process was stress fee and ran smoothly due to Louise. Highly recommend Louise and Goodfellows ...
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Was this helpful? Yes
Sep 16,2017
Minithumbup
Tracy Bowler
By: 'Hazel Soin -Stanley'
Sep 16,2017
0 people found
this helpful
Tracy was and is an exceptional letting agent. She was diligent in finding a tenant but then pushed even harder to find an even better monthly rental and more suitable tenant. She is a warm person, very attentive to your needs and really supported me in getting the property ready for the tenant. I couldn't recommend her more highly she's such an asset to Goodfellows in my opinion...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Tracy Bowler
By: 'Justin'
Sep 15,2017
0 people found
this helpful
Found Tracy always available to answer all my questions. She was very helpful in guiding us through the process, this was really appreciated as a first time landlord....
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Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'PT'
Sep 12,2017
0 people found
this helpful
I'm very happy with the professional approach of both Mandy and Louise throughout this rental. I was kept well informed at every step and was well advised during the process. Thank you....
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Comment on agent fees
Fees were reasonable and good value for the level of service provided.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Darshan'
Sep 12,2017
0 people found
this helpful
Excellent service by Goodfellows - Carshalton Beeches Branch. Louise Jobson is a star. Very friendly and professional. Will always use them in future as a tenant or landlord....
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Comment on agent fees
Very standard market fees. We were told in advance for all the fees so, no surprises.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Hannah Thompson
By: 'Naomi'
Sep 12,2017
0 people found
this helpful
Hannah is simply fantastic, from the very beginning she has been friendly, professional and gained my trust quickly,. I felt completely taken care of and very happy with the whole process....
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Comment on agent fees
Most, if not all of the agents on the high street have high fees!
Was this helpful? Yes
Sep 11,2017
Minithumbup
Katie Jenkins
By: 'Ashwin Narayanan'
Sep 11,2017
0 people found
this helpful
Katie was very warm and welcoming from the first time we met at the house viewing and has been very prompt during all communications. All follow procedures were completed on time and any questions or special needs we had about the house were addressed at all times. Overall, we were very satisfied with our experience with Goodfellows and a large part of that has to do with a very good experience with Katie....
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Was this helpful? Yes
Sep 11,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Joan'
Sep 11,2017
0 people found
this helpful
Louise and Mandy Sue were very pleasant, helpful and professional throughout my contact with them. They listened to what I wanted in a tenant for my property, led me through what I needed to do step by step, and helped me to decide how to market my property. They were easily contactable and always responded promptly to my requests or messages. I would highly reccomend the branch and their services....
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Comment on agent fees
The fees were broadly in line with other agencies and I was pleased with the level of service provided for the money.
Was this helpful? Yes
Sep 10,2017
Minithumbup
Katie Jenkins
By: 'Akash'
Sep 10,2017
0 people found
this helpful
Letting agents frequently receive bad press for being unresponsive, inattentive and generally not meeting expectations of tenants and landlords. My experiences with the team at Goodfellows Cheam team - as a landlord - have been extremely positive (especially Katie). Katie are communicative, helpful, and efficient and give the impression that she genuinely want to do her best for you On that basis, I would have no hesitation in recommending their services to anyone in the Sutton area who i...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 05,2017
Minithumbup
Tracy Bowler
By: 'Nicky'
Sep 05,2017
0 people found
this helpful
I found Tracy very open and friendly. She knew a lot about the property I am about to rent and answered any queries I had straight away. Definitely would recommend her and the Estate Agents to my family and friends....
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Comment on agent fees
I think the agent's fees are fair
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maria Morgan
By: 'Jack'
Sep 02,2017
0 people found
this helpful
A very friendly and helpful experience. Despite issues with the first property beyond the agents control, the support we received in finding and signing off on a new property was outstanding....
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Comment on agent fees
Fees were reasonable in comparison to other agents.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Louise Jobson
By: 'Sophie & Dan'
Aug 31,2017
0 people found
this helpful
Firstly a huge thankyou to louise for helping us find our first rental property and family home. She was friendly, approachable, proffesional and helpful throughout the whole experience of finding a property! Louise was always at the end of the phone happy to help with any of our questions we had and made the whole experience of finding a property stress free and enjoyable. Thankyou again louise you have been so helpfull...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 30,2017
Minithumbup
Hannah Thompson
By: 'Parbad'
Aug 30,2017
0 people found
this helpful
From 1st time i talk to Hannah in phone to the 1st time when i met her in person she have been very friendly, easily approachable and very positive. So far she has helped me every step of the way explaning in easiest way posible. She never get annoyed or hesitate to answer any queries which make you feel very easy to communicate with her. Her response is quick too about any query i have. Thank you Hannah & Goodfellows...
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Comment on agent fees
Agent fee is reasonable for the effort and service she provide.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Louise Jobson
By: 'Ella'
Aug 30,2017
0 people found
this helpful
Louise and her colleagues have been very efficient and the process has gone very smoothly and quickly. Very helpful and courteous throughout and would recommend if you are looking to rent a property....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 29,2017
Minithumbup
Michael Taiwo
By: 'Kelly Melendez'
Aug 29,2017
0 people found
this helpful
When I talk with Michael he is very friendly, is all the time smiling. He explains carefully and if I don't understand he repeat without problem, very patient and understanding. Good professional, I'm very happy to feel secure to sign again contract with Goodfellows with good professionals, I just say thanks!...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 28,2017
Minithumbup
Louise Jobson
By: 'AIV'
Aug 28,2017
0 people found
this helpful
Me and my partner liked your service. Thank you for make the process easier. it was Really great. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2017
Minithumbup
Tracy Bowler
By: 'Miss Hopkins'
Aug 26,2017
0 people found
this helpful
Tracy was a fabulous help in my rather urgent search to find a new home. I was under quite a tight timeline, and Tracy was able to take the matter in hand and ensure a smooth process throughout. In stressful times, such as moving house, that kind of support is invaluable and I would recommend to work with Tracy in future....
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Was this helpful? Yes
Aug 25,2017
Minithumbup
Louise Jobson
By: 'Anu'
Aug 25,2017
0 people found
this helpful
Loiuse was very helpful during our house hunt, she would always reply to the phone calls and emails ad quickly as possible...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2017
Minithumbup
Louise Jobson
Mandy-Sue Frape
By: 'Jeannie'
Aug 24,2017
0 people found
this helpful
Very happy with the positive and enthusiastic service provided, and good attention to detail in ensuring I was reminded regularly about what I needed to do next....
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Comment on agent fees
Fair in the current market place.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Louise Jobson
By: 'MoveToSutton'
Aug 23,2017
0 people found
this helpful
Very prompt in responding, very courteous. Pleasure working with Louise from the first time we met her at the property. Even on vacation, she answered call and requests and really instrumental in us deciding this rental amongst 5 others we were considering...
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Comment on agent fees
Same as what we have paid earlier.... but definitely an expense that should be lowered as it causes the month of moving to be extremely difficult financially
Was this helpful? Yes
Aug 22,2017
Minithumbup
Louise Jobson
By: 'David'
Aug 22,2017
0 people found
this helpful
Louise has been very helpful during the whole letting process, picking up keys and documents from my house, arrange house viewing and promptly responses to our email queries, we will recommend your services to our friends....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 21,2017
Minithumbup
Sharon Porter
Stefan Rojas
By: 'Ryan and Laura'
Aug 21,2017
1 people found
this helpful
Very professional service. Sharon and Stefan were excellent, professional, and always available. They explained to me everything so my experience was very good and stress free. Will 100% be using Goodfellows once we are ready to move again. Ryan and Laura...
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Was this helpful? Yes
Aug 15,2017
Minithumbup
Lewis Frimpong
By: 'Brit'
Aug 15,2017
1 people found
this helpful
Excellent Service and client focus. Lewis is very professional and efficient, he listened to all my requirements and he was able to deliver. I was informed and assisted in all steps (letting process) his high level of commitment and support left me feeling very confident and reassured. fantastic job!!! thank you for all your hard work....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 12,2017
Minithumbup
Tracy Bowler
By: 'Marc'
Aug 12,2017
0 people found
this helpful
Hi Tracy was great and made the finding of my accomadation a very enjoyable experience. I would defined use goodfellows again based on my experience with Tracy 😊...
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Comment on agent fees
Good compared to other agents
Was this helpful? Yes
Aug 11,2017
Minithumbup
Maria Morgan
Maria Morgan
By: 'Sagar'
Aug 11,2017
0 people found
this helpful
We came to view a different property, which we didn't take but then Maria mentioned about this one, which clicked... Maria had worked through out the process very well and managed this with right communication and follow-ups. She had been very helpful and guided us through out the process to make our movement smooth....
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Comment on agent fees
Overall Agent Fee's have gone up in last few years. In this case, the agent fee is comparable to competitors in the market
Was this helpful? Yes
Aug 11,2017
Minithumbup
Carlene Burton
By: 'Poornima'
Aug 11,2017
1 people found
this helpful
I have been really happy with carlene and her genuine efforts to help us find the house that we wanted. Havent seen so much patience with anyone or with any other agency that i had to deal with in these 6 months time. I am seriously glad that carlene not only helped me find the right house but also helped me deal with all the referencing I had to go through. overall she was very helpful and very supportive throughout. Thank you carlene so much. Poornima...
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Comment on agent fees
fair
Was this helpful? Yes
Aug 10,2017
Minithumbup
Maria Morgan
By: 'M'
Aug 10,2017
0 people found
this helpful
Excellent service. I have zero complaints and only praise. Friendly, professional and I was always kept informed promptly from beginning to end....
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Was this helpful? Yes
Aug 10,2017
Minithumbup
Louise Jobson
By: 'shiraz'
Aug 10,2017
0 people found
this helpful
louise did the job very nice and made sure everything goes smoothly and updated us with every step of the whole process...
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Tracy Bowler
Fugen Gokcol
By: 'CS'
Aug 08,2017
0 people found
this helpful
A big thank you to Tracy, Fugen and the Raynes Park team in the smooth handling of finding a tenant and completing the letting paperwork....
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Was this helpful? Yes

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Last updated at 9:44 AM 02/03/2017 by allAgents

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.

The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.

STAGE ONE - BRANCH MANAGER

Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.

STAGE TWO - DIRECTOR

Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office who will respond within 7 working days from receipt.

STAGE THREE - MANAGING DIRECTOR

If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.

The address to write to is:

Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: tracey-anne.green@goodfellows.co.uk

STAGE FOUR - THE PROPERTY OMBUDSMAN

If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online atwww.tpos.co.uk.

you must make your complaint to the Property Ombudsman within 6 months of the date of our Final Viewpoint letter.
the Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
the Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Last updated at 9:44 AM 02/03/2017 by allAgents

Carshalton Beeches
3 Beeches Avenue, Sutton SM5 3LB
(192)
Cheam Village
2 Ewell Road, Cheam Village SM3 8BU
(137)
Leatherhead
10 Axis Centre, Cleeve Road, Leatherhead KT22 7RD
(7)
show all branches (7)
Mitcham
7-8 Fairgreen Parade, Mitcham CR4 3NA
(68)
Morden
99-103 London Road, Morden SM4 5HP
(209)
Raynes Park
44 Coombe Lane, London SW20 0LA
(111)
Stonecot Hill
30 Stonecot Hill, Sutton SM3 9HE
(26)


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