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Goodfellows
4.8/5, 1462 Reviews
97% Recommended
93% sales valuation accuracy
93% letting valuation accuracy
92% sales fee satisfaction
92% letting fee satisfaction
Goodfellows has grown, since 1990, from a single office estate agency into a network of closely linked branches established as one of Surrey's premier estate agency and financial services groups.
Latest Reviews
Egbert Imomoh
Tishana Mckay
Narcis Georgian Coman
Katie Rosenberger
Jeanette Bryant
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93.00% | 92% | £24,000 | £52,500,000 |
| Lettings | 93% | 92% | £650 | £3,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 342 | 11 | 696 | 28 | 196 | 6 | 118 | 7 | 49 | 9 |
Address
Goodfellows
3 Beeches Avenue, Sutton, Greater London
SM5 3LB
020 8773 2424
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Goodfellows Branches (View All 5)
Images and Videos
Sam, Ellie and the team kept ...
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5 Star Review
By : 'Julie'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Vendor)
Sold price : £642000
Would you recommend ? : Yes
Postcode : SM3
21 Jan 2022
People found this helpful0
Sam, Ellie and the team kept me updated throughout the sales process which was great. They chased solicitors when needed to keep everything ticking along. All in all, a great service from start to finish and with their help it was a very smooth ... Read Full Review
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Goodfellows… an ...
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5 Star Review
By : 'Claudia'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SM3
19 Jan 2022
People found this helpful0
Amazing Team! Sam is wonderful. Ellie and Omar very good too. The Conveyancing team was efficient, as well. We received great communication and support all along the way, specially from Sam and Martin who made the sell of our property possible. Thank you so much ... Read Full Review
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I was very pleased with the ...
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5 Star Review
By : 'Laurence'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Vendor)
Sold price : £282000
Would you recommend ? : Yes
Postcode : SM5
10 Jan 2022
People found this helpful0
I was very pleased with the service that I received from Lee and his team at Goodfellows. They were very helpful and ... Read Full Review
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Couldn't ask for more! ...
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5 Star Review
By : 'Thomas'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Vendor)
Sold price : £320000
Would you recommend ? : Yes
Postcode : SM4
21 Dec 2021
People found this helpful0
Couldn't ask for more! Great team and professional service in selling our home! Rosie and the team selling our home were excellent. Super supportive and kept us in the loop throughout the entire ... Read Full Review
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I sold my late mother's ...
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5 Star Review
By : 'Paul'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Owner)
Rent PCM : £250000
Would you recommend ? : No
Postcode : SM4
17 Dec 2021
People found this helpful0
I sold my late mother's property through Goodfellows Merton this year. Jack Jenkins A senior negotiator of the team was more than happy to help with any of our needs.It wasn't an easy sale but he kept us in the loop every step of the way and nothing was too much trouble. I ... Read Full Review
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Brilliant service from Lee ...
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5 Star Review
By : 'Ben'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM5
8 Dec 2021
People found this helpful0
Without the help of Lee and team our move would not have taken place. They provided brilliant communication and went above and beyond to ensure exchange and completion were achieved! Highly ... Read Full Review
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Louise and Emily acted ...
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5 Star Review
By : 'MARY(do'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SM6
2 Dec 2021
People found this helpful0
Louise and Emily acted professionally at all times. Their approach was excellent. They provided good customer services at all times and responded to queries ... Read Full Review
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Excellent local knowledge and ...
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5 Star Review
By : 'Gavin'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Vendor)
Sold price : £318000
Would you recommend ? : Yes
Postcode : SM5
1 Dec 2021
People found this helpful0
Excellent local knowledge and great hands-on service. Thanks to Lee and the team for all your help and support with the sales ... Read Full Review
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Good service and ...
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5 Star Review
By : 'Hong'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Letting (As a Owner)
Rent PCM : £600000
Would you recommend ? : Yes
Postcode : SM1
30 Nov 2021
People found this helpful0
Good service and communication. Staff are helpful and professional and keep their customers update and informed on time. I would like to recommend to buy a property from Goodfellow as they are ... Read Full Review
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Emily was lovely, showing my ...
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5 Star Review
By : 'Laura'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SM6
2 Nov 2021
People found this helpful0
Emily was lovely, showing my husband a couple of flats. Not much to say, just a very easy and smooth process considering how stressful looking for a flat to rent ... Read Full Review
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Very ...
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5 Star Review
By : 'Ishbel'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Owner)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SM6
2 Nov 2021
People found this helpful0
The letting process was competed very professionally. Was kept informed at every stage. The Goodfellows team were knowledgeable and ... Read Full Review
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Nice & accommodating ...
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4 Star Review
By : 'AD'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM
30 Oct 2021
People found this helpful0
Nice & accommodating during especially the initial stages. Reliable & replies on time. Communicate all our concerns to the seller. Was able to keep us in the ... Read Full Review
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Goodfellows are managing our ...
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4 Star Review
By : 'Hina'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SM6
22 Oct 2021
People found this helpful0
Goodfellows are managing our rented property in the UK. They have been helpful in coordinating with the tenants and the various property maintenance companies. They were able to find tenants quite quickly after our previous tenants moved out. Thank ... Read Full Review
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Quick responses to all ...
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5 Star Review
By : 'J'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SM2
22 Oct 2021
People found this helpful0
Quick responses to all queries. Fast runaround times. Easy to reach and communicate with. No pushing sales person attitude as seen with other ... Read Full Review
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Great service, helped us to ...
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5 Star Review
By : 'NE'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SM6
22 Oct 2021
People found this helpful0
Great service, helped us to rent swiftly and without issues. Rented without stress as we were kept in the loop the entire ... Read Full Review
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Sarah and Lee at Goodfellows ...
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5 Star Review
By : 'Mark'
Branch : Carshalton Beeches, 3 Beeches Avenue
Services : Sales (As a Vendor)
Sold price : £380000
Would you recommend ? : Yes
Postcode : SM5
19 Oct 2021
People found this helpful0
Sarah and Lee at Goodfellows Carshalton Beeches have been fantastic from start to finish. Nothing was ever to difficult for them and they were always on hand to discuss any concerns which they then dealt with effectively and promptly which my wife and I both really appreciated. If you want top ... Read Full Review
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Rosie at Goodfellows in ...
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5 Star Review
By : 'Paola'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Vendor)
Sold price : £385000
Would you recommend ? : Yes
Postcode : KT4
18 Oct 2021
People found this helpful0
Rosie at Goodfellows in Stonecot Hill provided us with excellent service throughout the sale process of our property. Rosie kept us informed and was very responsive to emails and calls. I’m very happy we selected Goodfellows for the sale. It exceeded our expectations and can highly ... Read Full Review
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Great service and ...
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5 Star Review
By : 'Pete'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Vendor)
Sold price : £250000
Would you recommend ? : Yes
Postcode : SM1
18 Oct 2021
People found this helpful0
Samantha came round and made us feel at ease, wore appropriate ppe without having to request. Gave a realistic valuation and we liked the fact once sold, the process was kept in branch rather than a call centre who didn't know the property. We quickly accepted an offer following a number of ... Read Full Review
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Great service provided for ...
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5 Star Review
By : 'Lucie'
Branch : Stonecot Hill, 30 Stonecot Hill
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : SM1
18 Oct 2021
People found this helpful0
Goodfellows have been a pleasure to deal with for the purchase of our next property. Having dealt with other estate agents for our previous property purchase and sale, they have really shown how the process should be conducted. Particular thanks to Omar Shosanya who helped us secure the property ... Read Full Review
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Reviewed by ...
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5 Star Review
By : 'Victor'
Branch : Morden, 101 - 103 London Road
Services : Letting (As a Owner)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : SM4
10 Oct 2021
People found this helpful0
I am 100% happy with the services received from Goodfellows. Many thanks to Sharmila and Rossie who have been very thoughtful, knowledgeable and quick to respond to my email queries. It took them almost immediately to procure a good number of viewings leading to swift completion of the tenancy ... Read Full Review
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1 - 20 of 1462 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place. The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level. Stage One - Branch Manager Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification. Stage Two - Director Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. Stage Three - Managing Director If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter. The address to write to is: Tracey-Anne Green, c/o Goodfellows Estate Agents Limited, 10, The Axis Centre, Cleeve Road, Leatherhead, SURREY, KT22 7RD Or email: tracey-anne.green@goodfellows.co.uk Stage Four - The Property Ombudsman If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman. The Property Ombudsman Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP Tel: 01722 333 306 Email: admin@tpos.co.uk Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk. - You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter. - The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter. - The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action. Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 11/8/2017, 10:40:04 AM by allAgents
