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    Amy Moore
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    Laura The manager
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    Sasha Price
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    Gary Jones
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    Martin
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    Robert Ward
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    Charlene
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    Bethany Marchant
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    Lorraine Hill
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    Fiona
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    Martin
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    Nancy Robinson
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    Louise Rankin, manager
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    Callum Mackenzie
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    Hannah
The Goadsby Group has specialist teams covering all aspects of residential and commercial business, including Sales, Lettings, New Homes, Homes of Distinction, Land, Mortgage Services, Business Space, Read full description...The Goadsby Group has specialist teams covering all aspects of residential and commercial business, including Sales, Lettings, New Homes, Homes of Distinction, Land, Mortgage Services, Business Space, Retail, Hotels and Leisure, Investment Consultancy, Special Projects, Survey and Valuation, Building Consultancy, Town Planning, Property Management, Corporate Consultancy, and Public Sector.
 
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Properties for rent
Jul 14,2017
Minithumbdown
Laura The manager
By:
Jul 14,2017
1 people found
this helpful
I recently travelled a three hour return trip down to Southampton with my daughter to view a flat listed with this agent. My daughter will be 20 in September and is a student at Southampton University. When she made the appointment to view the flat, she specified that she would be a student when asked why she was moving. About twenty minutes after the viewing, we rang the agent's office to confirm that she would like to let the flat. My daughter then spent the past two days completing the paperw...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 11,2017
Minithumbdown
By:
Jul 11,2017
0 people found
this helpful
It seems there is no smoke without fire!! First and last time I will deal with this unprofessional outfit!! The Schoolboy comments are a fair assessment of the level of service they offer. I was strictly told they follow a process and its never first come first serve (rental),expressed my keenness on the property and had asked for an application form with out seeing the said property, 12 hours later it has gone to what appears to be, a first come first served basis...Atrocious and unprofessio...
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Comment on agent fees
One of the most expensive fee structures I have come across
Was this helpful? Yes
Jun 29,2017
Minithumbup
James
Hannah
By:
Jun 29,2017
0 people found
this helpful
Incredibly helpful office! Helped with all our needs selling the property and helping us find our forever home! Efficient and friendly - wouldn't go to another agent after the service received from all the staff here...
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Comment on agent fees
Reasonable
Was this helpful? Yes
May 19,2017
Minithumbup
By:
May 19,2017
0 people found
this helpful
Thank you Goadsby for the professional service, attitude and commitment in selling our house. We were delighted with the way they worked at keeping the selling move forward, enabling us to move in the time frame we needed....
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Comment on agent fees
We looked at 4 other estate agents and Goadsby offered us the comprehensive package we were looking for reaching a wider audience at a comprehensive rate, good value.
Was this helpful? Yes
Mar 03,2017
Minithumbdown
By:
Mar 03,2017
0 people found
this helpful
It's quite clear from all reviews for Goadsby that something is wrong with the way they operate, it is because they are all fresh out of school and don't have a clue? If so, maybe that's not their fault but lack of training but ALL estate agents in my opinion seem to think they are something there not and are all think they are better than anyone else. Anyway, after making two offers on a property and being told without them even contacting the client (I know this as I was told without them putt...
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Comment on agent fees
Awful
Was this helpful? Yes
Jan 20,2017
Minithumbdown
Callum Mackenzie
By:
Jan 20,2017
1 people found
this helpful
I am looking to buy a property in Bournemouth, so looked at your website on 14th January. I submitted an enquiry on 15th Jan and got a response from Callum Mackenzie to say he would contact me.... I have followed up several times to say I'd like to view the property, however no response.. I called and emailed today, no response... If my money, enquiry and interest are not good enough, I'll go elsewhere. Very poor...
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Comment on agent fees
Awful.
Was this helpful? Yes
Jun 08,2016
Minithumbdown
By:
Jun 08,2016
1 people found
this helpful
Never dealt with such a poor unprofessional, disorganised, school boy outfit. Staff do not know what is required, I suggest that serious training is given or a rethink if the uninterested staff actually want to work in the industry at all! Poor customer service and poor communication at best AVOID....
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Comment on agent fees
Horrendous ‚£540 for me to do all of the leg work.
Was this helpful? Yes
Apr 28,2016
Minithumbdown
Louise Rankin, manager
By:
Apr 28,2016
5 people found
this helpful
Appalling unfair treatment of tenants. For one tenant, the total fees charged will be more than £700!!!!! Never honest or upfront about this. Steer well clear. I was charged Referencing fees £180 + Inventory £100 + Contract fee of £78 + Deposit registration £30 (=£388) plus first months rent plus six weeks deposit. Now that I wish to move out after 15 months living at the property. They demand £120 arrangement fee + £110 inventory fee + £5...
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What agent could do to change your mind?
Ridiculously high. I was charged Referencing fees ‚£180 + Inventory ‚£100 + Contract fee of ‚£78 + Deposit registration ‚£30 (=‚£388) plus first months rent plus six weeks deposit. Now that I wish to move out after 15 months living at the property. They demand ‚£120 arrangement fee + ‚£110 inventory fee + ‚£50 deposit administration fee (all plus VAT) so ‚£337 to move out. Despicable.
Attached Files
Comment on agent fees
Ridiculously high. I was charged Referencing fees ‚£180 + Inventory ‚£100 + Contract fee of ‚£78 + Deposit registration ‚£30 (=‚£388) plus first months rent plus six weeks deposit. Now that I wish to move out after 15 months living at the property. They demand ‚£120 arrangement fee + ‚£110 inventory fee + ‚£50 deposit administration fee (all plus VAT) so ‚£337 to move out. Despicable.
Was this helpful? Yes
Mar 26,2016
Minithumbdown
By:
Mar 26,2016
1 people found
this helpful
Absolute terrible customer service. From walking into the store months ago till this day it has only been dissapointment after dissapointment and rudeness. I just can't believe how unorganised and rude they are. If I never paid my deposite I would be straight out....
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Mar 21,2016
Minithumbdown
Bethany Marchant
By:
Mar 21,2016
1 people found
this helpful
I have requested a refund since October and she doesn't ever reply on time, taking her own sweet time to reply me ONCE every month. It's now the 20th of March and she can completely ignore my messages and I STILL HAVE NO REFUND. I would give zero stars if possible...
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Was this helpful? Yes
Feb 05,2016
Minithumbdown
Nancy Robinson
By:
Feb 05,2016
0 people found
this helpful
Very unreliable, made the whole situation very difficult. Lied about next of kin when it's a further contact they want....
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What agent could do to change your mind?
To be honest the house I fell in love with was lovely but the fees I think are over priced.
Attached Files
Comment on agent fees
To be honest the house I fell in love with was lovely but the fees I think are over priced.
Was this helpful? Yes
Jan 15,2016
Minithumbdown
By:
Jan 15,2016
0 people found
this helpful
Goadsby lack and and ownership, simple. I have raised the issue of my bedroom window being ajar 4 times now by means of 1 management visit, 1 phone call and 2 emails..... I have not even had a response! Goadsbys staff are incredibly incompetent and I would not employ any of them! I am a good tennent with a secure professional job, I am also looking for my first mortgage in the very near future, there is NO chance I will be buying through Goadsby. If i cannot trust them to fix a window ho...
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Was this helpful? Yes
Dec 18,2015
Minithumbup
Fiona
Martin
By:
Dec 18,2015
0 people found
this helpful
Brilliant could not rate them higher. I had the worst house sale in the world, in the whole history of it! Fiona worked really hard to get everything done as, solicitors on all sides (as usual) made a chocolate fireguard seem indispensable! Fiona bent over backwards to help me, alongside her colleague martin. they both earned their wages that year. Thank you very much, have been recommending you to anyone and everyone xx P.s, only down fall - DO NOT USE THEIR RECOMMENDED SOLICITORS...
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Was this helpful? Yes
Dec 03,2015
Minithumbdown
Lorraine Hill
By:
Dec 03,2015
1 people found
this helpful
I had a 12 month contract (on 13th of april 2015) with the written clause to give a 2 month notice in case I need to leave; never before you dispute this clause. Now I need since my company send me in another town and gGoadsbydoes nkt want to comply with the contract asking me to stay until the end of the year. Since I will have a lot of expenses and discomfort goi go to work from wWeymouthto Poole every day, I ask you to observe the contract and leave me free to leave on 13th of january as I...
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Was this helpful? Yes
By: Big_k_mac
Nov 23, 2016
View all comments (1)
To be fair you signed a 12 month agreement, with a two month notice clause meaning that if you want to leave the property at the end of your contract you need to give 2 moths notice, it doesn't mean that you can leave the contract early! The initial term (12 months in your case) is the MINIMUM term so they were perfectly within their rights to refuse to allow you to leave the tenancy early and/or without costs. Suggest you understand what you are signing before you slate the agent!! ...
Oct 05,2015
Minithumbdown
By:
Oct 05,2015
3 people found
this helpful
Awfull company, agents rude and definitely had delusions of grandeur, had terrible problems with damp which were never dealt with, when we finally moved out Goadby tried to deduct £750 from our deposit, we ended up going through TDS, they ended up deducting only £15, says it all really. Make sure you check all the fees and get it written down, whenever the tenancy is up they will try to charge you hundreds of pounds to renew it. Goadsby really have no clue how to run there busines...
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What agent could do to change your mind?
Nothing, terrible customer service, extortionate fees, can't wait for the Internet agents to kick them into touch.
Attached Files
Comment on agent fees
Overpriced, not clear and always felt an undertone of dishonesty
Was this helpful? Yes
Aug 25,2015
Minithumbdown
By:
Aug 25,2015
1 people found
this helpful
This agency is an absolute nightmare! They try to cheat you and take money from you whenever they can! They change terms of your rental agreements without notifying you, then they inform you that you owe them money! 46 negative reviews on this website alone - I wish I had seen that before I associated myself as a tenant with those thieves! Do yourself a favour and stay away from them as far as you can!!...
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Was this helpful? Yes
By: Georgia
Jan 27, 2016
View all comments (1)
Disgusted with the way we have been treated by this company as tenants of a property that they manage. . Rude, onoxious staff who can't even be bothered to respond to emails advising of repair issues etc and can't manage to arrange repairs on propertys that they are supposedly managing. Staff in the bournemouth and sputhampton offices speak to you like you are dirt on their shoe. Can't say I have had one positive experience with this company. Due to their incompetence we have damage to our pe ...
Apr 10,2015
Minithumbdown
Charlene
By:
Apr 10,2015
3 people found
this helpful
I have never been treated or spoken to so badly by a company as goadsby. Unforgivably rude staff, dismissive and repugnant attitude. Even if you love the property they are letting, do not do it. Ridiculously high fees. Ridiculously low standard of care. The worst company I have ever had dealings with by a long mile. Even their contract staff when coming to deal with a problem say the same!...
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Was this helpful? Yes
Apr 09,2015
Minithumbup
Gary Jones
By:
Apr 09,2015
0 people found
this helpful
I contacted Goadsby 2 weeks ago when I spotted a studio flat I liked that they were letting. Gary @ Goadsby took me to visit it and was brilliant, he offered some excellent advice on bill costs and planning (I've only ever rented bills included properties) and took me to view another 1 bedroom flat that I wasn't aware they were letting but was well within my budget. I fell in love with the property. Moving house is very stressful but Goadsby have been brilliant, they rushed through the refere...
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Was this helpful? Yes
Mar 27,2015
Minithumbdown
By:
Mar 27,2015
1 people found
this helpful
Having been a tenant for the last few years paying rent on time every month, paying all their exorbitant fees every time the lease rolled over and maintaining the place as my own - ‚£1250 worth of improvements -I was staggered when I was treated so appalling when I had to move out when it became uninhabitable. Goadsby are 100% in favour of the landlord and will not ever help the tenant. Once the situation fell in to the too hard basket they totally and completely ignore me hoping I would...
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What agent could do to change your mind?
They should have just done their job for which they are paid to do and also treated everyone equally. Employing people with knowledge would also help!
Attached Files
Comment on agent fees
‚£78.00 every time the lease renewed and then a further ‚£310 to cover the costs of a new tenant in order for me to leave early.
Was this helpful? Yes
Mar 10,2015
Minithumbdown
By:
Mar 10,2015
3 people found
this helpful
Do not deal with Goadsby letting agents. they are rubbish. we went for a property which they recommended. Complete references which completed honestly. We were declined and they would give us a reason for it. They are totally unprofessional....
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Was this helpful? Yes
Jan 05,2015
Minithumbdown
Robert Ward
By:
Jan 05,2015
4 people found
this helpful
In March 2014 I instructed Goadsby to market the sale of my flat as I thought the company to be professional and reputable. However, it is clear from the following issues I experienced this was not the case. On 19 March I completed and scanned marketing documents to Mr Ward. On 2 April I received an email attaching somebody else's property sale particulars for my signature and return. I contacted the branch and received an apology but was then sent a validation certificate for my signature a...
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What agent could do to change your mind?
Original letter of complaint dismissed by Director of Goadsby. Complaint should have been investigated through the correct channels instead of a reply being sent to us within 30 mins denying any bad service or unprofessional behavour. Also included in the reply was a reminder that if the agreed commission was not paid by the deadline date interest would be then be charged on a daily basis.
Attached Files
Comment on agent fees
Fees did not reflect the standard of customer service received.
Was this helpful? Yes
Sep 30,2014
Minithumbdown
By:
Sep 30,2014
1 people found
this helpful
I am writing on behalf of a friend. She was interested in a property and the owners were very happy to have her as a tenant. For some reason, most probably a language barrier, there was an argument between my friend and a goadsby agent, which could have been sorted easily. I spoke to an agent on the phone and she explained they were waiting for the reply from the landlord. We contacted the landlord and they seemed to be happy to have my friend as a tenant. So I called the agent again and a male ...
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What agent could do to change your mind?
Just show professional attitude and not use words such as \"disgusting\" to describe my friends behaviour.
Attached Files
Comment on agent fees
Too high for poor job
Was this helpful? Yes
Apr 29,2014
Minithumbdown
By:
Apr 29,2014
3 people found
this helpful
I had been told in the past by several people to avoid Goadsby, however they seemed to be the only letting agents that had property\'s in the exact area I wanted. So, reluctantly I arranged a viewing and agreed to rent a property. On the day of paying reference fees and handing in the paperwork the members of staff were friendly and all seemed to be OK. However after 4 weeks I still had not heard from them regarding progress on referencing etc I contacted then to be told that they didn\'t have a...
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Was this helpful? Yes
Apr 22,2014
Minithumbup
Martin
By:
Apr 22,2014
0 people found
this helpful
Fantastic ,personal ,understanding and genuine . Martin and his team have been superb from start to finish and really treat you as the customer . They appreciate that it is your home and your family even when you hit difficult situations . Thank you for going the extra mile and appreciating that it is a difficult journey . Thank you for respecting our wishes and guiding and being tenacious when needed with other legal . parties . If you want a genuine caring team led by a person that ca...
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Was this helpful? Yes
Mar 14,2014
Minithumbdown
By:
Mar 14,2014
7 people found
this helpful
Please avoid this agency, at all cost!! I am trying to escalate a formal complaint about "how they treat their tenants fairly." They are all for the landlords. Please, please avoid!!!! Don't not use them, I have being renting for years and they are by far the worst and most expensive agency that I have ever used. You have been warned!...
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Was this helpful? Yes
Nov 02,2013
Minithumbdown
By:
Nov 02,2013
3 people found
this helpful
I was offered a local authority home but had been locked into a 12 month tenancy. I went back to Goadsby as the landlord used the originally as a tenant find. I approached them after seeking the landlord permission to re advertise the property. The fees charged where expensive but I paid them to enable the landlord to find a new tenant. The property was not managed by goadsby nor where they involved in the deposit scheme. I discovered that on one occasion a letting staff member entered the prope...
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Was this helpful? Yes
Oct 06,2013
Minithumbdown
By:
Oct 06,2013
4 people found
this helpful
There are many reasons to stay away from Goadsby, but I will start with the most troubling: My housemate was repeatedly told that she had not paid her rent for that month. She explained that she had paid but still the calls, which verged on threatening, persisted. She was being ordered to cough up money that she had ALREADY paid. On the day her dissertation was due, she was further bombarded with the accusations and had to make a rushed trip into town to collect the receipt from Royal Bank of...
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What agent could do to change your mind?
I don\'t even know where to begin. There is absolutely nothing that Goadsby will do to help you. You will be left severely out of pocket.
Attached Files
Was this helpful? Yes
Aug 19,2013
Minithumbdown
By:
Aug 19,2013
5 people found
this helpful
From personal experience with this letting agent, my friend and I would not recommend this service to anyone. To begin with, after viewing the property, we decided the same day we would like to pay our fees and go through referencing. It went smoothly as they were taking our money, but soon after, all communication stopped. We were not updated about the progress of our application, and when we did call in to the office to get an update, we were often told that the person we wanted to speak to wa...
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Was this helpful? Yes
Aug 08,2013
Minithumbdown
By:
Aug 08,2013
1 people found
this helpful
Think carefully about the letting agent you use, if you have the choice as a Tenant. Goadsby made it clear from the outset that they act for the landlord but was not until well into the process of drawing up an agreement that I would realize how difficult this statement would make it for me, the Tenant. In the end Goadsby just steam rolled forward not addressing my questions, concerns or getting the most basic aspects of what was agreed with the landlord included in the agreement. E.g. they si...
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What agent could do to change your mind?
The agent needs to balance the needs of the Tenant and the Landlord. It takes 2 to reach an agreement.
Attached Files
Was this helpful? Yes
Jul 23,2013
Minithumbdown
By:
Jul 23,2013
7 people found
this helpful
Where to start??!!! When we moved in, the property was filthy in places such as the conservatory (we did not notice this until after we had moved in). Throughout our tenancy, we had trouble getting problems fixed. We kept getting given the wrong phone numbers for the correct people to deal with issues. We often found we had to keep complaining. Upon moving out we had a very unfair checkout report, which criticised areas that we had specifically cleaned thoroughly. We actually left the property i...
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What agent could do to change your mind?
See above review
Attached Files
Was this helpful? Yes



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