• Shelley  Fox
    Shelley Fox
  • Dannielle McGowan
    Dannielle McGowan
  • Sarah Flynn
    Sarah Flynn
  • Pauline Howes
    Pauline Howes
  • Kieran Downey
    Kieran Downey
  • Rabia Habib
    Rabia Habib
  • Natalie Cotton
    Natalie Cotton
  • Carly Deane
    Carly Deane
Established for over 10 years, we are specialist property managers acting for landlords and letting agents seeking a professional property management service.

We give letting agents the time to focus on letting property while we take care of chasing rents and issuing rent statements whilst dealing with repairs, check outs, inventory updates, deposit returns, helping and advising on compliance with gas, electric and furniture safety legislation, as well as tenancy deposit protection and property
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Glenmead House, 102 Beehive Lane,
Ilford
Essex
IG4 5EG
020 8709 7730

 


Properties for sale
Properties for rent
Apr 26,2016
Minithumbup
By:
Apr 26,2016
Featured Review
0 people found
this helpful
Glenmead have managed my property for a number of years. I have never had a single issue and they've always been prompt in highlighting issues relating to the property/tenants. They have recently helped me through a lengthy eviction process and have been great, especially with advice. Many thanks!...
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Comment on agent fees
Standard fees
Was this helpful? Yes
Apr 20,2016
Minithumbup
By:
Apr 20,2016
Featured Review
0 people found
this helpful
Both Dannielle and Kieran are fantastic. Nothings to much trouble and so helpful I have had a couple of issues which both had helped me to resolve great team....
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Feb 16,2016
Minithumbup
By:
Feb 16,2016
Featured Review
0 people found
this helpful
All staff and in particular Shelley Fox and Pauline Howard have both been of excellent service throughout, i would happily recommend to my friends your company....
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Comment on agent fees
good
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Feb 12,2016
Minithumbup
By:
Feb 12,2016
Featured Review
0 people found
this helpful
Had a nice time renting the property(24A wellesley road) with Glenmead and the response time for repairs and other formalities are Good and very professional. I get a proper response for all my mails. My queries or concerns are addressed properly. On the improvement note(based on my experience) - Reaching them over phone is very difficult. Some queries/concerns can be resolved quickly over discussion rather than through number of mail exchanges....
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Comment on agent fees
Inventory/Check-out fees are charged to tenant which can be avoided. Apart from that, rest of the fees are nominal compared to the market charges.
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Feb 04,2016
Minithumbup
By:
Feb 04,2016
Featured Review
0 people found
this helpful
Pauline is a LEGEND ! I have a few properties and the one that glenmead/Pauline manages for me in bethnal green has been made as hassle free as is possible really. there are issues, as always, but how pauline handles them is class, really feels like she is on my side and trying to help while still being very fair to all involved. As i said, as far as im concerned, shes a LEGEND. keep up the good work, thanks, david...
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Comment on agent fees
i think fair enough, havent shopped about but if it aint broke.....
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
I have dealt with several property managers and none have been as efficient and professional as the people I dealt with a Glenmead. They understand your problems, can offer good advice, and are always friendly. A pleasure to do business with....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
I took the services of Glenmead during my stay in an Apartment in Ilford. Dannielle helped me through many stages such as request for replacement of stove, dishwasher issue etc. A big thank you to Glenmead and Dannielle to make my stay pleasant. I have now checked out of the house and the advance rental settlement was sorted in appropriate manner. Completely satisfied....
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Oct 28,2015
Minithumbup
By:
Oct 28,2015
0 people found
this helpful
Both of these staff members have been excellent at managing my property. As an overseas landlord it is very important that I feel the property is in good hands and i definitely feel like that with Danielle and Kieran. They respond very quickly to all my emails and questions and are always very helpful and informative. I have used glenmead for a few years and have definitely noticed a huge positive change in the quality of the staff-great job! Thanks guys!...
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Oct 19,2015
Minithumbup
By:
Oct 19,2015
0 people found
this helpful
We have generally been happy with Glenmead's management of our property since 2013, and with Pauline Howes personal assistance in particular. She has always been professional, responsive and efficient. However, it is only when something goes seriously wrong with a property that the true value of a management agent is tested. Unfortunately we have had a major electrical problem requiring remedial work over several months that has been complicated by the need to access a neighbours' property on se...
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
0 people found
this helpful
I had to renew the contract to rent my flat recently. The entire job was handled by Ms Natalie Cotton. She was so helpful organizing signing of the contract . She was a great help and I was very impressed with her performance, therefore I believe she is a great asset to Glenmead....
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Comment on agent fees
reasonable.
Was this helpful? Yes
Oct 01,2015
Minithumbup
By:
Oct 01,2015
0 people found
this helpful
I had a very positive interaction with Dannielle McGowan who was courteous and efficient, and dealt with my queries promptly. She handled the renewal of my lease with existing tenants, and sorted out a hiccup with great attention to detail....
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Sep 18,2015
Minithumbup
By:
Sep 18,2015
0 people found
this helpful
I have been a tenant for three years. Support and help from Glenmeade was always outstanding including crisis management after a collapsed living ceiling!...
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
1 people found
this helpful
Glenmead Property Management agent Dannielle McGowan has been very helpful in all my transactions for last one year. The terms and fees were fair/reasonable. I have already refered the agency to many of my friends/colleagues and would continue to recommend....
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Jul 15,2015
Minithumbup
By:
Jul 15,2015
0 people found
this helpful
Had been a tenant for about 6 years in the named property managed by Glenmead. Due to lack of repairs on the part of my landlord I decided to move out of the property. When I expressed my concerns Harvir sympathise with me and explain things to me. When I submitted my notice to move Shelley was very helpful and when I needed extra days to help me with the move she acted promptly. I also received all my deposit in full. Though I had bad experience with my landlord the team at Glenmead are very pr...
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Was this helpful? Yes
Jul 02,2015
Minithumbup
By:
Jul 02,2015
0 people found
this helpful
The lettings process was very straightforward, and I was found tenants very quickly. I am a new landlord, and my newly refurbished property had a fair few snagging issues after the tenants moved in. Pauline has dealt with resolving them very promptly and courteously, keeping me well informed and managing my angst ! Everyone now very happy....
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Jul 01,2015
Minithumbup
By:
Jul 01,2015
0 people found
this helpful
Definitely, the best service I have ever received from any agency in the past 5 years of renting property in London. Look forward to being a client in future, with such quality service. I recommend 100 percent....
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Comment on agent fees
The agent fees are very fair.
Was this helpful? Yes
Jun 18,2015
Minithumbup
By:
Jun 18,2015
0 people found
this helpful
We had a very difficult tenant who we eventually had to evict. It was a very stressful upsetting time for my partner and I as landlord / landlady. The problems then resulted in us having take the issues to court. Again a very stressful time (although my partner and I did not have to appear). Natalie was always at the end of the phone, and was always very helpful and knowledgeable, and was always able to deal with the situations which arose. She was always able to reassure me and advise me of wha...
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Comment on agent fees
I have since spoken to Tracey at Spencers in Woodford, and she has been able to negotiate a better rate for us.
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
Now in my 3rd year with this agent and the team especially Martina are always very quick to reply to emails and solve any issues quickly. Rent collected and passed on time. Very happy...
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May 15,2015
Minithumbup
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May 15,2015
0 people found
this helpful
Martina is polite, efficient, professional and has looked after my best interests beyond her duty,in a particular issue concerning a Tennant. Thank you Martina Isobel North...
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May 08,2015
Minithumbup
By:
May 08,2015
0 people found
this helpful
Rabia and Pauline were excellent in their assistance during our tenancy at 31 Theydon Grove. They were both very responsive and helpful and should be commended for their service....
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Was this helpful? Yes
May 08,2015
Minithumbup
By:
May 08,2015
0 people found
this helpful
Martina has been my property manager for a couple of years now and has always been extremely helpful and efficient, providing professional advice and helping to quickly resolve any issues....
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Apr 29,2015
Minithumbup
By:
Apr 29,2015
0 people found
this helpful
We re currently in the process of vacating our property. Dannielle McGowan has been our property manager from the get go, we have always found her to be polite and incredibly helpful. Moving in and out of a property can be quite stressful but thanks to her it is being smooth sailing all the way through....
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Was this helpful? Yes
Apr 29,2015
Minithumbup
By:
Apr 29,2015
0 people found
this helpful
Martina has been amazingly helpful recently with some excellent advice and super fast responses. She certainly went out of her way to make sure any issues were solved or any information i needed back was with me in a matter of minutes. Extremely professional all round....
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Apr 16,2015
Minithumbup
By:
Apr 16,2015
0 people found
this helpful
Shelley and Harvir respond quickly to any questions that I have and assist where they ever can. They always go the extra mile and it is a pleasure to work with them....
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Apr 16,2015
Minithumbup
By:
Apr 16,2015
0 people found
this helpful
I have just vacated a property which was managed by Dannielle (Glenmead) for the past year and have to say that she has been very polite, helpful and professional at all times. The whole experience was stress free and ran very smoothly....
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Was this helpful? Yes
Apr 13,2015
Minithumbup
By:
Apr 13,2015
0 people found
this helpful
Glenmead Property Management is a company I really can work with. I feel confident that I will get personal attention on what ever issues arise regarding any of my properties. I would like to especially mention assistant manager Natalie Cotton who works hard to put you at ease and deal with your problems.Great Company! Great staff!...
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Comment on agent fees
This company works hard for my company at the agreed fee.
Was this helpful? Yes
Apr 07,2015
Minithumbup
By:
Apr 07,2015
0 people found
this helpful
Rabia has been my main point of contact since I moved in during December 2014 and has helped me enormously in resolving my numerous problems. Firstly I had no access to the Sky tv feed from the block Sky equipment and Rabia arranged with the landlord to have 2 tv engineer visits which resolved the problem. Secondly the external gate buzzer was not connected to my phone so that I could not receive visitors and again Rabia successfully liaised with the security company to finally resolve these pro...
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Was this helpful? Yes
Mar 25,2015
Minithumbup
By:
Mar 25,2015
0 people found
this helpful
My experience dealing with Pauline has been fantastic - she has managed to sort out for us a huge number of jobs needed for the house, including a huge project to fit double glazing and central heating in. She is always extremely friendly and personable to deal with too....
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Was this helpful? Yes
Mar 24,2015
Minithumbup
By:
Mar 24,2015
0 people found
this helpful
Dannielle was very effective and efficient in coordinating and cooperating with my Solicitor & ourselves. She supplied the documents required for getting a 'Possession Order' very promptly and answered all queries very swiftly. She provided a truly professional and responsive service. Dannielle also resolved our query regarding payment of rent & management fees very smoothly and quickly to our satisfaction. I fully commend her for her good work....
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Was this helpful? Yes
Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
Glenmead has managed to help sort out issues with my rented property quickly. Kieran has been on hand to ensure the issue is addressed in time....
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Mar 18,2015
Minithumbup
By:
Mar 18,2015
0 people found
this helpful
Harvir has been superb to deal with. He responds to queries immediately, follows up on necessary actions, and I truly feel that he has my interests at heart. He goes above and beyond the call of duty!...
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Was this helpful? Yes
Mar 12,2015
Minithumbup
By:
Mar 12,2015
0 people found
this helpful
Harvir has always been excellent in dealing with the number of issues that we have had with our property. He responds very quickly to emails and it is clear he has a lot of experience in dealing with property maintenance. His knowledge on subjects like damp, windows that need replacing, electrics etc is very good. On top of that he has always been very friendly and approachable via phone and email. I would recommend Harvir to anyone! 10/10...
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Was this helpful? Yes
Mar 11,2015
Minithumbup
By:
Mar 11,2015
0 people found
this helpful
Danielle has a really good attitude. She has a sunny disposition and comes over well when I speak to her. She always does what I have asked....
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Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
I wish to express my sincere thanks for the service I received from both Harvir in your office and James the boiler engineer who repaired my boiler this morning. My request was dealt with so quickly, efficiently and courteously that I had to contact you to pass on my thanks to those concerned. 5 Star service! Many thanks again, John O'Leary...
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Mar 06,2015
Minithumbup
By:
Mar 06,2015
0 people found
this helpful
Excellent estate agents - gave a great personal touch and catered to our needs and you kept me well informed at every stage and were extremely helpful when I had queries. You will be highly recommended to my friends and family should they require the services of an estate agent....
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Was this helpful? Yes
Areas covered
  • The City of London
  • East London
  • Essex

ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
87 2 104 4 0 0 0 0 16 0

Job vacancies

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Agent Fees

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Last updated at 11:01 AM 05/01/2016 by allAgents

Complaints Procedure

Customer Service:

We value your business. If you are unhappy with our service, please speak to the manager of the office with whom you are dealing.

If you are still dissatisfied please contact:
Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or
020 7729 5222.
Last updated at 11:01 AM 05/01/2016 by allAgents
Shelley  Fox Shelley Fox
Property Manager
12 reviews

About Shelley No description set View full profile
Dannielle McGowan Dannielle McGowan
Property Manager
36 reviews

About Dannielle No description set View full profile
Sarah Flynn Sarah Flynn
Manager
5 reviews

About Sarah No description set View full profile
Pauline Howes Pauline Howes
Repairs
31 reviews

About Pauline No description set View full profile
Kieran Downey Kieran Downey
Repairs
21 reviews

About Kieran No description set View full profile
Rabia Habib Rabia Habib
Team Leader
21 reviews

About Rabia No description set View full profile
Natalie Cotton Natalie Cotton
Assistant Manager
4 reviews

About Natalie No description set View full profile
Carly Deane Carly Deane
Administrator
0 reviews

About Carly No description set View full profile

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