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1 Winnall Valley Road
Winchester
Hampshire
SO23 0LD
8453080988

 
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May 04,2015
Minithumbdown
By:
May 04,2015
0 people found
this helpful
Over the past 2 years the standard of service received from GH Property Management has not been of the standard it should be. Works and decoration are far behind schedule and some serious issues and repairs that required immediate attention were only undertaken after months of phone calls and e-mails and interventions by third parties. In addition, the agents rarely respond to calls or e-mails in a timely manner. It is not usual for emails to be ignored for 6-8 weeks....
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What agent could do to change your mind?
Reply to e-mails and phone calls in a timely manner and perform their duties as laid out in their contract
Was this helpful? Yes
Feb 25,2015
Minithumbdown
By:
Feb 25,2015
2 people found
this helpful
The team are polite yet ineffective. Complaints are not responded to (other than the confirm a response will follow, but after 3 months nothing came). Repairs that are reported - poor lighting levels and fire door failures are promised a resolution yet no action taken. I became worried about how my personal data was being used so requested my information through a legal process, yet these have been ignored. The use of 'FSA' logo useless, as this body no longer exists. The property is no longer ...
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What agent could do to change your mind?
The agent could have delivered the service they tendered for. The agent could have responded to complaints (11 months in total) The agent could have responded to a legal request for personal data
Was this helpful? Yes
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