GB Property Management and Lettings
4.7/5, 97 reviews
92% recommended
92% lettings valuation accuracy
95% lettings fee satisfaction
We at GB Property Management & Lettings are a family run business specialising in letting residential properties across the West Devon and East Cornwall area. Glenda Bassett established the company in 1991, with her daughter Nancy Williams joining her as a partner in 2004.The Company has gone from strength to strength and ... show more We at GB Property Management & Lettings are a family run business specialising in letting residential properties across the West Devon and East Cornwall area. Glenda Bassett established the company in 1991, with her daughter Nancy Williams joining her as a partner in 2004.
The Company has gone from strength to strength and has just won for 2021 Silver for Best Lettings Branch of the Year in Devon and Gold for Best Lettings Branch of the Year in Tavistock under the AllAgents Award. They also won in 2019-2020 Gold in the British Property Awards and Silver 2019 Property Lettings AllAgents Award.
Our team have an excellent knowledge of Landlords and Tenants expectations, ensuring that each property is matched to individual requirements. Our aim is to achieve a successful and stress free let for both Landlord and Tenant.
Based in Tavistock, GB Property Management & Lettings covers an area spanning West Devon and East Cornwall, including Dartmoor, the surrounding villages, and extending to the Northern outskirts of Plymouth. All our properties are presented to a high standard and comprehensive emergency support is provided when required.
In addition to offering a bespoke service, we have a daily updated website that showcases all our properties in easy to understand, uncomplicated categories, providing a wide selection of styles and sizes encompassing studio flats, family homes, townhouses and rural retreats. Detailed photographs give a comprehensive view of aspect, interior and location. Our online registration form is easy and straightforward to use, and we are always happy to arrange an informal chat without any obligation. We look forward to being able to assist you.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 95% £325 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 0 46 7 0 0 0 0 5 1
Areas covered
  • PL19
  • PL20
Address

16a Plymouth Road
Tavistock
Devon
PL19 8AY
01822 615951

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Lettings DPS
Latest Properties

No Properties

“Experienced, thorough, professional and carin......”

Share on :
May 09,2024
Minithumbup
Glenda
By: 'Caroline'
May 09,2024
0 people found
this helpful
Experienced, thorough, professional and caring team. First time being I rented accommodation and this team have made it a very very positive experience....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 09, 2024
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“The GB team are very quick to respond to any ......”

Share on :
Apr 30,2024
Minithumbup
Glenda
By: 'Jayne Griffiths'
Apr 30,2024
0 people found
this helpful
The GB team are very quick to respond to any issues you may have and very easy to talk to. Everything is carried out with professionalism and thoughts for there tenants in mind....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 01, 2024
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Good service, well advertised....”

Share on :
Apr 30,2024
Minithumbup
Nancy
By: 'Kevin'
Apr 30,2024
0 people found
this helpful
Good service - Property was well advertised locally with nearly a full page feature and a new suitable tenant was found quickly. Good advice given concerning cosmetic improvements needed to be made to property prior to advertising property....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 01, 2024
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“GB are winners...”

Share on :
Apr 30,2024
Minithumbup
By: 'Victor Gardner'
Apr 30,2024
0 people found
this helpful
We have been landlords with GB Properties in Tavistock and have found them to be an excellent firm. If there there are any accolades to be won then they deserve to win them....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 01, 2024
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“GB lettings Tavistock. GB have been my letti......”

Share on :
Apr 30,2024
Minithumbup
By: 'Jill'
Apr 30,2024
0 people found
this helpful
GB lettings Tavistock. GB have been my letting agent for about 12 years. They are very professional and helpful. They have handled some difficult situations and I highly recommemd them They have a very difficult job mediating between landlord and tennant. The staff are very ecperienced ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 01, 2024
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“A great company to work with who were very he......”

Share on :
Apr 30,2024
Minithumbup
By: 'Andrew'
Apr 30,2024
0 people found
this helpful
A great company to work with who were very helpful and communicated better than every other company we spoke to her and helped us through a new and sometimes stressful process. I cannot speak highly enough and would recommend them....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 01, 2024
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Very efficient handling and good knowledge of......”

Share on :
Mar 07,2024
Minithumbup
Nancy
By: 'Wlliam Andrew Nevin'
Mar 07,2024
0 people found
this helpful
Very efficient handling and good knowledge of all aspects of the letting process. Clear explanations were provided. Excellent advice and suggestions on preparing and improving the property for letting. The agent communicated very well, and gave a fast response to questions and requested actions....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Mar 07, 2024
View all comments (1)
Thank you for your review, best wishes Nancy ...

“I have rented a property with GB lettings for......”

Share on :
Oct 25,2023
Minithumbup
By: 'Helen Chapman'
Oct 25,2023
0 people found
this helpful
I have rented a property with GB lettings for the last 5 years. I have always found the staff approachable and friendly. Always willing to sort anything out efficiently....
read full review
Was this helpful? Yes
By: Nancy Williams
Oct 25, 2023
View all comments (1)
Thank you for your review, best wishes Nancy ...

“Well supported house move....”

Share on :
Oct 24,2023
Minithumbup
Glenda
By: 'JUDITH RAWSON'
Oct 24,2023
0 people found
this helpful
We've been with GB for about two years. We've always found all of the staff to be very helpful. We've recently moved and are still with GB. Their support has been excellent. They couldn't have done more to help us....
read full review
Was this helpful? Yes
By: Nancy Williams
Oct 25, 2023
View all comments (1)
Thank you for your review, best wishes Nancy ...

“We have always found Glenda and staff very ef......”

Share on :
May 07,2023
Minithumbdown
Glenda
By: 'CLIVE'
May 07,2023
0 people found
this helpful
We have always found Glenda and staff very efficient and welcoming of our enquiries. Each one of our needs has been dealt with speedily and satisfactorily. We very rarely give endorsements but have no hesitation here....
read full review
Attachments

Was this helpful? Yes
By: Miss Nancy Williams
May 09, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Greedy liars. Do not use at any costs. They a......”

Share on :
May 04,2023
Minithumbdown
By: 'Matthew Kavanagh'
May 04,2023
0 people found
this helpful
Greedy liars. Do not use at any costs. They are incompetent from the top down. Rude people that treat good honest people appallingly....
read full review
Was this helpful? Yes

“Do not use GB Property Management and Letting......”

Share on :
May 04,2023
Minithumbdown
Glenda
By: 'Matthew Kavanagh'
May 04,2023
0 people found
this helpful
Do not use GB Property Management and Lettings. Complete unprofessional, greedy and incompetent staff from Glenda Bassett to her daughter Nancy right down to Marcus. Trust me they are awful!...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Jun 19, 2023
View all comments (1)
Dear Matthew and Nicola, Glenda and I were very disappointed to read your reviews and that you felt so badly let down by us as a company, however we thank you very much for providing the funds from your deposit for the cleaning works which were required and hope that we are all able now to move on from this matter. Wishing you well for the future. Best wishes Nancy Williams ...

“GB lettings are a excellent agent to be with ......”

Share on :
Apr 30,2023
Minithumbup
Nancy
By: 'Jayne'
Apr 30,2023
0 people found
this helpful
GB lettings are a excellent agent to be with and very friendly and professional, we always have anything we need doing sorted out quickly and the management of the building is kept to a high standard....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 02, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Glenda, Nancy and the team are always friendl......”

Share on :
Apr 30,2023
Minithumbup
Glenda
By: 'Laurie'
Apr 30,2023
0 people found
this helpful
Glenda, Nancy and the team are always friendly and ready to help if needed. I feel they have gone above and beyond to help us when we have experienced a problem. 100% I would recommend these guys to anyone looking to rent a property....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 02, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“We cannot praise GB Lettings highly enough! T......”

Share on :
Apr 28,2023
Minithumbup
Glenda
By: 'Jacqueline Loveridge'
Apr 28,2023
0 people found
this helpful
We cannot praise GB Lettings highly enough! They are wonderful and go above and beyond to make sure they do all they can to look after us. Thank you so much for everything, we truly appreciate you and all your team. Such a warm, genuine ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
May 02, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“GB have been managing my property for the pas......”

Share on :
Apr 26,2023
Minithumbup
By: 'Simon L'
Apr 26,2023
0 people found
this helpful
GB have been managing my property for the past 6 months. They found me a good tenant within a short period of time and have dealt with any issues arising e.g. minor repairs, swiftly and reasonably. I would definitely recommend them....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 27, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Great service and excellent support throughou......”

Share on :
Apr 26,2023
Minithumbup
Glenda
By: 'Nigel Cowley'
Apr 26,2023
0 people found
this helpful
Great service and excellent support throughout our tenancy. Prompt response to any queries and work carried out in a timely fashion....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 27, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Glenda, Nancy and the team are always happy t......”

Share on :
Apr 24,2023
Minithumbup
Glenda
By: 'Adrian Towl'
Apr 24,2023
0 people found
this helpful
Glenda, Nancy and the team are always happy to help, doesn't matter how small or large the issue. There local knowledge is outstanding and a fantastic asset to the town....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for the review, Best wishes Nancy Williams ...

“Happy Tenant & Ex-employee...”

Share on :
Apr 24,2023
Minithumbup
By: 'Alison'
Apr 24,2023
0 people found
this helpful
Having been an Employee and Tenant with GB properties for many years now (over 20), I have no hesitation in recommending them for an reward which I feel would be greatly deserved. Putting the needs and wishes of Tenants and Landlords first is a priority for ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Long term landlord...”

Share on :
Apr 24,2023
Minithumbup
By: 'NC'
Apr 24,2023
0 people found
this helpful
GB were our landlords until very recently. We were with them for 17 years and while we had our doubts about being in a rented house, they made it easy. They are a pleasure to deal with. We didn't intend to stay so long and looking ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

“Great team, always our go to agents for letti......”

Share on :
Apr 23,2023
Minithumbup
Glenda
By: 'Joanne pearce'
Apr 23,2023
0 people found
this helpful
Great team, always our go to agents for letting properties Can’t fault them, they find good tenants and really look after all aspects of the letting process...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Brilliant team, always helpful and quick to a......”

Share on :
Apr 23,2023
Minithumbup
Glenda
By: 'Mark Pearce'
Apr 23,2023
0 people found
this helpful
Brilliant team, always helpful and quick to assist Staff knowledgeable and friendly Really professional in all they do Couldn’t recommend them enough...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Fantastic management when theres ever been an......”

Share on :
Apr 23,2023
Minithumbup
Glenda
By: 'Dominic'
Apr 23,2023
0 people found
this helpful
Fantastic management when theres ever been an issue with anything at the property it’s been sorted without any question, and GB have have been there at the end of the phone at all times, also seeing how not only that they look after there ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Great service...”

Share on :
Apr 22,2023
Minithumbup
Glenda
By: 'Keith Hall'
Apr 22,2023
0 people found
this helpful
I have been renting out my 2 flats with GB property finding tenants and managing them in the 20 years plus I have had great tenants with no problems...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Glenda Bassett and team cooperative and respo......”

Share on :
Apr 22,2023
Minithumbup
Glenda
By: 'Gail'
Apr 22,2023
0 people found
this helpful
Glenda Bassett and team cooperative and responsive. Was a difficult move initially but have been trying to help and support with all the parties involved....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Fantastic, fair and thorough family run local......”

Share on :
Apr 22,2023
Minithumbup
By: 'Michele'
Apr 22,2023
0 people found
this helpful
Fantastic, fair and thorough family run local business. Used them for years and wouldn’t go anywhere else. They always go above and beyond....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“They go way beyond what officially they are h......”

Share on :
Apr 21,2023
Minithumbup
Glenda
By: 'Mrs'
Apr 21,2023
0 people found
this helpful
They go way beyond what officially they are hired to do -and do it so pleasantly, so quickly, so efficiently and correctly. I trust them implicitly. I have been a client of theirs for many years and we have been through some challenging times together (!) ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“On the ball, polite, efficient and very thoro......”

Share on :
Apr 21,2023
Minithumbup
Glenda
By: 'Colette Hooper'
Apr 21,2023
0 people found
this helpful
On the ball, polite, efficient and very thorough. The whole team are highly skilled, and always give the best service possible. Have nothing but praise for GB Property Management and Lettings....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“Very Efficient...”

Share on :
Apr 21,2023
Minithumbup
Glenda
By: 'JR'
Apr 21,2023
0 people found
this helpful
Very efficient and easy to deal with. Problems dealt with right away. Dealt with GB for many years with no regrets....
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 24, 2023
View all comments (1)
Thank you for your review. Best wishes Nancy Williams ...

“GB Properties, are the most efficient letting......”

Share on :
Apr 20,2023
Minithumbup
By: 'Elizabeth'
Apr 20,2023
0 people found
this helpful
GB Properties, are the most efficient letting agents I have known. Very thorough and quick to sort out problems,of all kinds.Kind and friendly,especially being a family business. I am very grateful that many friends recommended GB property's to me.Renting a lovely ...
read full review
Was this helpful? Yes
By: Miss Nancy Williams
Apr 21, 2023
View all comments (1)
Thank you for your review, best wishes Nancy Williams ...

Vendor Fees

No fees set.

Landlord Fees

COMPREHENSIVE FULL PROPERTY MANAGEMENT 15% commission Inc of VAT (£650.00pcm rental - fee equals £97.50 Inc of VAT) • Letting fee of 2 weeks rental (£650.00pcm rental - fee equals £360.00 Inc VAT) with a minimum fee of £450.00 Inc of VAT • Tenanc

Tenant Fees

Relevant letting fees and tenant protection informationAs well as paying the rent, you may also be required to make the following permitted payments Permitted paymentsBefore the tenancy starts (payable to GB Property Management & Lettings 'The
Last updated at 21/05/2024, 5:14 PM by Miss Nancy Williams
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we
need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the
timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able
to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it,
enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your
file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent
to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to
take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on
the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter,
including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before
being submitted for an independent review.
Last updated at 4:14 PM 21/05/2024 by Miss Nancy Williams

Awards won by GB Property Management and Lettings

Regional Awards won by GB Property Management and Lettings

Individual Branch Awards

Tavistock, PL19



Find the Best Agent to
Sell or Rent Your Home