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    Lucy Ford
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    Phil Kendal
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    ellen batten
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    Dave
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    MARIE BUCKLEY
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    Naomi bottomley
Gatekeeper is a dynamic, sales driven business with a priority put on customer service.

We have a dedicated shareholder driven team that support all our clients no matter what their requirements ar
Read full description...Gatekeeper is a dynamic, sales driven business with a priority put on customer service.

We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.

We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in our business development process.

We actively request feedback from our clients and evolve our business processes to ensure their voice is not just heard but the point of view is understood and requests for change implemented through the business.
 
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Properties for rent
Oct 20,2017
Minithumbup
Naomi bottomley
By: 'Stephanie'
Oct 20,2017
0 people found
this helpful
From showing us around to giving us information she was lovely for first time renting she explained everything to us and made it all easy to understand. Even when sending emails to arrange a viewing. I can't fault her or the company as they have kept in touch all the way...
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Oct 19,2017
Minithumbup
Naomi bottomley
By: 'Joanna'
Oct 19,2017
0 people found
this helpful
Excellent service, with fantastic communication throughout the whole process. Both Naomi & Phil made it a stress free experience! Highly recommend to anyone....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Oct 17,2017
Minithumbup
Lucy Forde
By: 'R B'
Oct 17,2017
0 people found
this helpful
We've been landlords for several years with Gatekeeper and are very satisfied. It's impossible to have a 9 year relationship and not have some issues. Any we've had have been resolved quickly and to our total satisfaction. I found some of the tenant's reviews strange as we've had 1 set of tenant's for 9 years 1 set for 6 years and another for 5 years so Gatekeeper must be doing something right from that perspective or they would move on. Lucy is my preferred point o...
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Comment on agent fees
good ie below average
Was this helpful? Yes
Oct 08,2017
Minithumbup
By: 'James'
Oct 08,2017
0 people found
this helpful
My house has just been sold after only a couple of weeks. My offer on a new place has been accepted too. I know the team at Gatekeeper worked hard to get a buyer and the price I needed to make my move happen. Thanks to all...
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Ben Townsend
By: 'Philip'
Oct 06,2017
0 people found
this helpful
Fantastic service throughout the process and would highly recommend to any of our friends or family if they are renting in the area....
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Was this helpful? Yes
Oct 05,2017
Minithumbup
By: 'Natbedd'
Oct 05,2017
1 people found
this helpful
As an investor buying my first property it was great to have someone to walk me through the whole process and answer my (many) questions. Ben and the team did exactly that. From helping me understand the finances to steering me to buy the right property, then finding me a tenant. The Landlord portal lets me see all my account details easily and keeps me informed. One down and I'm already thinking of a second property. Thanks, Guys, good job....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2017
Minithumbup
Ben
By: 'Gillian'
Oct 03,2017
0 people found
this helpful
As a first time landlord Ben explained the process to me with great patience what I needed to do and when was best. He has reassured me and helped to find a client. The company are quick to get back to you and text you as routine for viewings etc. annabel was the lovely lady who showed clients around....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 02,2017
Minithumbdown
Mat Symons
By: 'mickfisher60'
Oct 02,2017
1 people found
this helpful
When renting my home Gatekeeper gave great advice from start to finish, Cant speak highly enough of the support they gave me. Would definitely recommend to anyone....
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Mat Symons
By: 'Greenwoodj1'
Oct 01,2017
1 people found
this helpful
Gatekeeper found me some great tenants really quickly at a good rental price! My tenants seem happy too which is a bonus!...
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Was this helpful? Yes
Sep 27,2017
Minithumbup
MARIE BUCKLEY
By: 'GEORGE ROBERTSON'
Sep 27,2017
0 people found
this helpful
Marie Buckley is proving to be very efficient in her communication skills and shows a level of empathy with the Landlord that I rarely experience from a Property Manager. A joy to work with, which is a welcome change !...
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Sep 27,2017
Minithumbdown
By: 'AVOID LIKE THE PLAGUE'
Sep 27,2017
3 people found
this helpful
AVOID GATEKEEPER LIKE THE PLAGUE. They are the WORSE letting agency and all the negative reviews posted over the years are telling the truth. Clearly nothing has changed. There should be zero stars. Most of the 'positive' reviews on here lack details and are fake, which should tell you everything you need to know. They: *Try to rent you a property on the pretext it is long term when it isn't *Force you to use an expensive information line number to call them the moment you sign ...
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Comment on agent fees
Extortionate. Charging for everything they can possibly think of.
Was this helpful? Yes
By: Lucy Forde
Oct 05, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you are unhappy with the service you have received from us. Our customer service is really important to me and I would like to review what has taken place to see if I can help. Please feel free to contact me on pct@gatekeeper.co.uk. ...
Sep 26,2017
Minithumbup
By: 'Linasy7'
Sep 26,2017
0 people found
this helpful
'Having been a Landlord for many years I have seen and heard most things before. Gatekeeper has lived up to their billing and I am very happy. My search for a good agent has hopefully finished. Well done to the whole team'....
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Sep 26,2017
Minithumbup
Mat Symons
Ben Townsend
By: 'Anne'
Sep 26,2017
0 people found
this helpful
I recently sold my property with Gatekeeper and cannot recommend them highly enough. From the onset the team kept me up to date with all developments, organised viewings to suit my work commitments and gave me honest and accurate feedback from the vendors. All of which enabled me to sell my house in an area where the market is relatively slow within a period of 6 weeks. I found the service given to me by Gatekeeper was exceptional resulting in a stress free smooth transaction. I would highly ...
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Comment on agent fees
Excellent
Was this helpful? Yes
Sep 26,2017
Minithumbup
By: 'fizzypan'
Sep 26,2017
0 people found
this helpful
As a Landlord I have used Gatekeeper for a number of years. I have always been extremely impressed with their service. They deal with any issues promptly and accurately, offering first rate communication. They are also proactive in making me aware of tenancy end dates etc. I would not hesitate to continue to use Gatekeeper as I build my portfolio or to recommend them to other landlords....
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Comment on agent fees
I believe the fees charged for the service we receive are more than fair
Was this helpful? Yes
Sep 10,2017
Minithumbup
By: 'Charles Martin'
Sep 10,2017
0 people found
this helpful
Phil is the ideal person to promote a property for rent or for sale. I had tenants moving in within a week of Phil taking it on. And all hassle free. He is totally non- pushy which I like too. His articulate positive marketing did the job. Because of Phil I would recommend Gatekeeper to anyone wanting to let a property..or indeed sell. Many thanks Phil for a job superbly well done...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbdown
By: 'Hones Reviews.'
Jul 07,2017
2 people found
this helpful
These are the worst agents ever. As an investor I have dealt with many agents over the years. First of all they do not take their under offer or even sold properties off Rightmove. So you ring them up and all properties have been sold or are under offer. No communication after an offer was make and they play prospective buyers off against each other. Very rude telephone manners when they know that you are of no use to you they do not even say good by over the phone. Especially Naomi Bottomley. Y...
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Comment on agent fees
NA
Was this helpful? Yes
By: Phil Kendall
Jul 10, 2017
View all comments (1)
Thank you for taking the time to leave feedback for us. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to me and I am keen to look into this but will need to take a few details from you, please get in touch via enquiries@gatekeeper.co.uk and can I can review what has taken place. Many thanks. ...
Jun 08,2017
Minithumbdown
By: 'Sukpahl sing'
Jun 08,2017
2 people found
this helpful
Woefull just woefull. They say you have a property and take your money then they move the goal posts and want something else in an attempt to keep hold of your money . Steer clear at all costs ....
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Was this helpful? Yes
Jun 08,2017
Minithumbup
By: 'LandlordBC'
Jun 08,2017
0 people found
this helpful
Team always responds promptly and with great care. I really appreciate all the efforts in finding a tenant and setting up all very quickly. Keep me informed at all stages but also allow me to get on with my life...
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Comment on agent fees
Excellent, very competitive management fee
Was this helpful? Yes
May 28,2017
Minithumbdown
By: 'J&L'
May 28,2017
1 people found
this helpful
I will not give this agent one star we employed them to find a tenant for our property only they then took it up on themselves to do the tenancy agreement and take the deposit just to get extra fees from the tenant then they said they would not release the deposit to me until the tenant moved in. I asked for a meeting with the new tenant they refused and said it would cause a problem with the let and that they have to by law get the tenant to sign a tenancy agreement before they could do a credi...
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By: Lucy Forde
Jun 21, 2017
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Thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to me and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues by calling 0871 2000 155 and asking for Lucy. ...
May 14,2017
Minithumbup
By: 'Never touch gatekeeper'
May 14,2017
2 people found
this helpful
Worst agency ever! Lived in a flat with them for a year and a half,once moved in we found out there was no hot water or even water pressure! Told them and contacted landlord and it took 6 months for them to look at it! Then to find out needs a water pump which we finally got 2 months later and the boiler in that flat was ment for a 2nd floor in a house!!!! Even that was fitted still ongoing problems. Boiler always went out every 2/3 months. Once moved they charged us 6 pounds per bedroom for a f...
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Comment on agent fees
Agencies fees are ridiculous!
Was this helpful? Yes
By: Lucy Forde
May 25, 2017
View all comments (1)
Thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues by calling 0871 2000 155. ...
May 02,2017
Minithumbdown
Alex Abbott
By: 'Claire'
May 02,2017
2 people found
this helpful
Sadly I had to give 1 star...Terrible customer service. Alex Abbot is never available for a phone call (which the tenant is charged for.) He says messages are never received and emails are also never received decpite him dealing with emails before phone calls. The only time I have ever got hold of Alex Abbott was calling continuously throughout the day until he took my call for a broken/leaking washing machine. When you do speak to him he is rude and non caring. If you have a dog in the house an...
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Comment on agent fees
Fees are ridiculous...but just see other reviews and the news...
Was this helpful? Yes
By: Lucy Forde
May 25, 2017
View all comments (1)
Hello Claire, thank you for your feedback. I am disappointed to hear that you have received less than fantastic service from us. Our customer service is really important to us and I would like to review what has taken place to see if I can help. Please feel free to contact me to discuss your issues either on my email lucy@gatekeeper.co.uk or call 0871 2000 155. ...
Nov 30,2016
Minithumbup
By: 'Happy seller'
Nov 30,2016
1 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to Phil coming and telling me about the service Gatekeeper could offer, all the way through to completion Phil was available to help me. I would highly recommend Gatekeeper as a company to transact with and would recommend them to...
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Comment on agent fees
Excellent fees
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By: 'Adam'
Nov 21,2016
3 people found
this helpful
Can I even give 0 stars? This is the company you report to Watchdog. So scummy with their hidden fees and 'IT errors' which mean nothing gets fixed. Ever. Smoke alarms? Nah, don't need those! Tenant's permission before entering the property? Screw that! Oh and if you MUST use them, always get written confirmation of everything!...
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Comment on agent fees
Hidden and exorbitant. When i challenged them they lowered it and claimed IT was at fault.
Was this helpful? Yes
Oct 12,2016
Minithumbdown
Mat Symons
By: 'Angry tenant'
Oct 12,2016
5 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed the text message and email that they send me. Mat was not apologetic and did not show any sympathy with how upsetting the situation was. He claimed their computerised system was flawless. He trusts his faulty system so much that he does not even wait for...
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Comment on agent fees
No comment
Was this helpful? Yes
Sep 12,2016
Minithumbdown
By: 'NataliaBanach'
Sep 12,2016
8 people found
this helpful
Appalling company to deal with. Over the past ten years I have had dealings with 8 lettings agencies and Gatekeepers were by far the worst. They were incompetent, dishonest and greedy. I would advise anyone reading this to avoid them.......
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Was this helpful? Yes
Sep 12,2016
Minithumbdown
By: 'Angry landlord'
Sep 12,2016
8 people found
this helpful
I was a land lord, gatekeeper are the most shambolic and money grabbing firm I have ever encountered. 1. Their business model: charge low standing fee, then charge a grotesque about for every job they do. They write in their contract that they can automatically fix an issue if the value is less than £250. Guess what, everything comes to £250. Spot of glue, £250, change a lightning, £250 etc. 2. Their standard of the workman ship of their tradesmen (for whom they won't gua...
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Comment on agent fees
Low opening fees, huge maintenance fees
Was this helpful? Yes
Aug 31,2016
Minithumbdown
By: 'Dominic Clifford'
Aug 31,2016
4 people found
this helpful
I agreed to let a flat from Gatekeepers just over six months ago. When we went to see the flat it was in an awful condition with black mould on all 4 bedroom walls as well as on the ceiling. The bathroom, kitchen and living rooms walls and ceilings were similarly in an awful condition. On the viewing it was made clear to us that the flat was going to be extensively renovated. A few days before moving in, weeks after paying Gatekeepers hundred of pounds in fees and passing all of the checks ...
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What agent could do to change your mind?
Extortion
Attached Files
Comment on agent fees
Extortion
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By: 'Elle'
Aug 24,2016
9 people found
this helpful
DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not an honest agency. I had the worst experience ever trying to rent a flat. There were lots of inconsistencies during the whole process. I ended up paying 500 pounds and doing everything they asked for. They decided not to go ahead with my application for no reason, it really seemed like they were trying to find excuses. to not give me the flat ( I guess this is their way to make money). It was such a waste of time and money. They are not clear abo...
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Was this helpful? Yes
May 21,2016
Minithumbdown
By: 'Stay away from Gatekeepers'
May 21,2016
5 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
Feb 06,2016
Minithumbdown
Lucy Ford
Phil Kendal
By: 'pregnant and extra stressed.'
Feb 06,2016
6 people found
this helpful
During our time with gatekeeper we have realised they make their own rules. After renting our first property for 3 months and being evicted we complied and moved out, we could have picked up a fuss but we moved on to another property. In this property we were made to wait 7 weeks for an oven because they let the landlord but an electric oven when we have gas. We have always paid the rent on time. Then we got our eviction notice 3 weeks before my due date. We asked to stay in the property a l...
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Was this helpful? Yes



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Office 1
7 Midshires Business Park, Smeaton Close, Aylesbury HP19 8HL
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Office 2
165 Victoria Road, Swindon SN1 3BU
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Office 3
Property Care Dept 6 South Bar Street, Banbury OX16 9AA
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