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    Lucy Ford
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Gatekeeper is a dynamic, sales driven business with a priority put on customer service.

We have a dedicated shareholder driven team that support all our clients no matter what their requirements ar
Read full description...Gatekeeper is a dynamic, sales driven business with a priority put on customer service.

We have a dedicated shareholder driven team that support all our clients no matter what their requirements are.

We have a strong affiliation to the trade bodies that regulate the sector and actively involve them in our business development process.

We actively request feedback from our clients and evolve our business processes to ensure their voice is not just heard but the point of view is understood and requests for change implemented through the business.
 
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Properties for sale
Properties for rent
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Professionalism, attentiveness and honesty throughout. My total move time was around 5 months - whilst this was an arduous move I had abosolute faith in Gatekeeper and Phil throughout. From the start with Alicia's proactivity in seeking out my home to book a valuation, to Phil coming and telling me about the service Gatekeeper could offer, all the way through to completion Phil was available to help me. I would highly recommend Gatekeeper as a company to transact with and would recommend them to...
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Comment on agent fees
Excellent fees
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
0 people found
this helpful
Can I even give 0 stars? This is the company you report to Watchdog. So scummy with their hidden fees and 'IT errors' which mean nothing gets fixed. Ever. Smoke alarms? Nah, don't need those! Tenant's permission before entering the property? Screw that! Oh and if you MUST use them, always get written confirmation of everything!...
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Comment on agent fees
Hidden and exorbitant. When i challenged them they lowered it and claimed IT was at fault.
Was this helpful? Yes
Oct 12,2016
Minithumbdown
By:
Oct 12,2016
2 people found
this helpful
We had a terrible experience with Gatekeeper. Without our knowledge or consent they had taken images inside our flat and put them online when we were moving out. When I complained to them it was brushed away and they said that I must have missed the text message and email that they send me. Mat was not apologetic and did not show any sympathy with how upsetting the situation was. He claimed their computerised system was flawless. He trusts his faulty system so much that he does not even wait for...
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Comment on agent fees
No comment
Was this helpful? Yes
Sep 12,2016
Minithumbdown
By:
Sep 12,2016
6 people found
this helpful
Appalling company to deal with. Over the past ten years I have had dealings with 8 lettings agencies and Gatekeepers were by far the worst. They were incompetent, dishonest and greedy. I would advise anyone reading this to avoid them.......
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Was this helpful? Yes
Sep 12,2016
Minithumbdown
By:
Sep 12,2016
6 people found
this helpful
I was a land lord, gatekeeper are the most shambolic and money grabbing firm I have ever encountered. 1. Their business model: charge low standing fee, then charge a grotesque about for every job they do. They write in their contract that they can automatically fix an issue if the value is less than £250. Guess what, everything comes to £250. Spot of glue, £250, change a lightning, £250 etc. 2. Their standard of the workman ship of their tradesmen (for whom they won't gua...
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Comment on agent fees
Low opening fees, huge maintenance fees
Was this helpful? Yes
Aug 31,2016
Minithumbdown
By:
Aug 31,2016
2 people found
this helpful
I agreed to let a flat from Gatekeepers just over six months ago. When we went to see the flat it was in an awful condition with black mould on all 4 bedroom walls as well as on the ceiling. The bathroom, kitchen and living rooms walls and ceilings were similarly in an awful condition. On the viewing it was made clear to us that the flat was going to be extensively renovated. A few days before moving in, weeks after paying Gatekeepers hundred of pounds in fees and passing all of the checks ...
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What agent could do to change your mind?
Extortion
Comment on agent fees
Extortion
Was this helpful? Yes
Aug 24,2016
Minithumbdown
By:
Aug 24,2016
4 people found
this helpful
DO NOT RENT ANY PROPERTY FROM THEM!!!! This is not an honest agency. I had the worst experience ever trying to rent a flat. There were lots of inconsistencies during the whole process. I ended up paying 500 pounds and doing everything they asked for. They decided not to go ahead with my application for no reason, it really seemed like they were trying to find excuses. to not give me the flat ( I guess this is their way to make money). It was such a waste of time and money. They are not clear abo...
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Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
3 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
May 21,2016
Minithumbdown
By:
May 21,2016
2 people found
this helpful
Seems more than dubious to me. Since I am a German national living in the US and moving to UK, I cannot meet their criteria, which is first of all fine with me (keep reading!): " - Must have been a UK resident with a UK address for at least the past 12 Months. - Must be working and on a permanent employment contract. - Must Pass a basic credit check application" BUT: I have a contract, my husband had a contract, we will even be able to transfer our credit score from the US...
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Comment on agent fees
Okay - not quite impressivly low
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
1 people found
this helpful
Really fantastic service from Lucy at Gatekeeper - she has been so helpful. We've met several people from Gatekeeper now and they have all been really lovely. Kitty showed us around the house and gave us the details, then we have been speaking to Laura about our application and now Lucy is looking after us in their property management department and she is always happy to help if we have questions. Our heating broke a few days ago and she was really sympathetic and got someone out the same day t...
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Comment on agent fees
All agents charge quite a lot but Gatekeeper's fees were about the same as we have paid before, but we seemed to get more for the money with online application forms and staff who are looking after us and the house.
Was this helpful? Yes
Feb 06,2016
Minithumbdown
By:
Feb 06,2016
4 people found
this helpful
During our time with gatekeeper we have realised they make their own rules. After renting our first property for 3 months and being evicted we complied and moved out, we could have picked up a fuss but we moved on to another property. In this property we were made to wait 7 weeks for an oven because they let the landlord but an electric oven when we have gas. We have always paid the rent on time. Then we got our eviction notice 3 weeks before my due date. We asked to stay in the property a l...
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Was this helpful? Yes
Jan 14,2016
Minithumbdown
By:
Jan 14,2016
3 people found
this helpful
I tried to buy a house through Gatekeeper toward the end of 2014. It fell through, and there was a lack of communication and honesty from one of the directors. Effectively, having had my offer accepted, I was then told that I had lost the house. I had never been in this position before, and was not informed that I could up my offer, or given opportunity to do so - until a different, reputable estate agent in Witney advised me. By that time, it was too late! I used a different estate agent to buy...
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What agent could do to change your mind?
Unable to comment, as would not use again after my one bad experience.
Comment on agent fees
Unable to comment, as would not use again after my one bad experience.
Was this helpful? Yes
By: Gatekeeper
Jan 15, 2016
View all comments (1)
We always pride ourselves at offering more as standard, so when we receive a review such as this one it is always disappointing, however in this case we do not feel that we have offered poor service. We have an obligation to present all offers to a vendor. If a vendor decides that they would like to accept an offer from a different buyer, they are free to make this choice. An offer is not simply a question of price - some vendors will take a lower offer for a chain-free or cash sale, etc. ....
Dec 07,2015
Minithumbdown
By:
Dec 07,2015
1 people found
this helpful
During my time trying to rent a property from gate keeper they could have not been anymor eun helpful if they tried constant problems with getting out information and personally details correct and was always rushing us to sign a contract which was incorrect and did not hold any relevance to myself or my partner upon finally getting everything in order i contacted their director ben to complete the process he then told me he would ring me back in a hour which he never did i rang him for 4 days a...
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Comment on agent fees
the fees was ‚£350 for admin and additional ‚£150 for guarantor fee of which while scouting around are the highest fee was have be quoted and the service we received did not justifie the steepness of there fees as we have had better service for alot cheaper fee elsewhere
Was this helpful? Yes
By: Gatekeeper
Dec 07, 2015
View all comments (1)
As always, there are two sides to every story. We cannot go into detail regarding the reasons why an application was not progressed online, as inevitably this would mean sharing specific, confidential information. We are confident that we have done all that is reasonably expected of an agent here. It is our obligation to the landlord to ensure that tenants are a good match for properties and that we carry out due diligence throughout the application process to protect our clients. We are not ....
Sep 29,2015
Minithumbdown
By:
Sep 29,2015
0 people found
this helpful
There are too many issues to write them all here. Firstly if you fall for the six month up front scam, do not accept it. I found out that they keep hold of the money and it is meted out to the landlord when they decide. If they went bust what would you do? I refused to do it again and paid monthly rent after that. The worst issue is check out. Warning, warning, warning. Take heaps of photos and detail everything. My poor landlord found out to his dismay that Gatekeeper had not even taken a prope...
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What agent could do to change your mind?
Tell the truth and act like professionals and not a bunch of greedy hicks.
Was this helpful? Yes
Jul 31,2015
Minithumbdown
By:
Jul 31,2015
3 people found
this helpful
Oh dear, where to start! My advice would be to avoid this agent at all costs. On the face of it their fees look very reasonable but you will pay over the odds in the long term. Add to this the unpleasant manner of one of their staff, the fact that they will deduct money from the rent due to you without your say-so, not answer emails/queries, sit on your rent for a whole month if the timing doesn't fit their timescales (ie rent is only paid to landlords at the end of the month), deploy contrac...
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Was this helpful? Yes
By: Ziggy
Feb 19, 2016
View all comments (2)
Good to read reviews, will not be using this company ever....
Apr 23,2015
Minithumbdown
By:
Apr 23,2015
2 people found
this helpful
The worst letting agency. I have been with Gatekeeper since July and have had nothing but trouble, my boiler has been turned off for being unsafe twice, three engineers have said the boiler puts me at risk yet it has not been replaced. The staff have no clue on what they are doing, I received a ‚£750 bill for one months gas usage and one of their team said to me 'I have been working as a property manager for the last few years and I have seen higher gas bills'... Are you seriously employ...
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What agent could do to change your mind?
They need to actually employ people with common sense... As a result of their countless faults, I have now began legal proceedings. They have lost a tenant and the landlord as a result of their exceptionally bad service. Advice: Better process, better customer service and better training to understand what their requirements are by law as this is something the continue to lack.
Comment on agent fees
Charge you for moving in, charge you for leaving, charge you to get references ... They should not charge you for everything as no one will continue with them.
Was this helpful? Yes
Mar 04,2015
Minithumbdown
By:
Mar 04,2015
3 people found
this helpful
I have never dealt with a such a rip-off in my life. My advice: never-ever engage in any kind of business with that company!!!...
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Was this helpful? Yes
Feb 18,2015
Minithumbdown
By:
Feb 18,2015
6 people found
this helpful
Gatekeeper are full of totally inadequate staff that operate like their job is to make you as dissatisfied as possible. Could never get a decent answer from any queries (always being made to an 0845 number so you are charged to chase up every time). Had 3 different Property Managers equally as useless as the last, never having any communication between each other or an idea at what goes on. Also be warned, we received information from another letting agency that Gatekeeper only allow you 6 month...
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What agent could do to change your mind?
Not been full of total fuckwits!
Was this helpful? Yes
Jan 28,2015
Minithumbdown
By:
Jan 28,2015
5 people found
this helpful
This agency was quick to contact you with a problem but when you needed aid or some assistants was very slow at helping. I was let down by the staff not helping resolve issues and was told was going to be put a bad debt as they made a mistake with The amount of rent I owed upping it last minute. They didntve much privacy when looking for new tenants and just came round without stating a time only a date....
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Was this helpful? Yes
Jan 13,2015
Minithumbdown
By:
Jan 13,2015
6 people found
this helpful
We were happy to move in to a lovely house in Oxfordshire, but for the next year we were unfortunately in the hands of the most inept, unprofessional companies I have ever dealt with. Every issue we raised regarding the property (there were a lot) were handled in a poor, delayed, unprofessional and dismissive way. There were often months between a problem being identified, and the problem solved. Gatekeepers agreed to pay for a boiler serviceman to be sent out to fix the boiler, only for them t...
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Was this helpful? Yes
Jan 06,2015
Minithumbdown
By:
Jan 06,2015
2 people found
this helpful
Unfortunately I had the misfortune of renting out a property from gatekeepers in Chain Court, Old Town, Swindon. The problem started from first viewing when the gatekeeper agent lied to about damp marks on the walls. We were told they were historic issues and had been fixed however a few days after we moved in we realised that the wall had mould growing on it. Six months ahead, after countless number of visits from supposedly damp experts and a large hole in the wall to investigate the issue, no...
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What agent could do to change your mind?
Should be more mindful of tenants rather than just being a landlord\'s agent. Tenants are the ones who suffer from any problems with the property. The landlord and estate agents should appreciate that any delays in rectifying these issues have a huge impact on their standard of living especially issues that can impact tenant\'s health e.g. mould. At the end of the day tenants are your customers and you have no business if you have no tenants.
Comment on agent fees
In comparison to the service I received, I think this was the worst investment I have ever made. Highly overpriced for the level of service/ Beware of the end of tenancy fee and renewal fee
Was this helpful? Yes
By: Gatekeeper
Jan 07, 2015
View all comments (1)
The whole Gatekeeper team is focused on delivering excellent customer service to both landlords and tenants, so we are very sorry to read this review as we believe we have done everything within our power to consider the tenants in this property. Unfortunately properties are not always straightforward and despite our experience and efforts, it is sometimes hard to forecast future issues - or indeed the reoccurrance of past issues. We concede that there is an isolated condensation issue with t....
Aug 22,2014
Minithumbdown
By:
Aug 22,2014
2 people found
this helpful
gatekeeper really disappointed me at the end of my tenancy. you are suppose to receive your deposit back about 10 days after the report, I received mine a month after because gatekeeper were trying to charge me ridiculous fees-e.g. water marks on the sink. I was not happy about the amount of cleaning charges there were when me and my family had spent hours cleaning the place. Then when i argued it Lucy told me that my landlady was going to charge me £400 and that she had worked really hard...
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Comment on agent fees
I was not happy with the first check out report and the fees i was going to be charged, however thanks to my landlady\'s support I was not charged unreasonable fees in the end.
Was this helpful? Yes
By: Gatekeeper
Aug 22, 2014
View all comments (1)
We are terribly sorry to read this report as we genuinely do try to offer our customers (whether landlords or tenants) an excellent level of service. We have a very transparent feedback system on our own website, www.gatekeeper.co.uk/feedback, where we display all customer survey responses, 'warts and all'. Although it is hard for us to read negative reviews, we always take comments on board, discuss them internally to assess what we could have done differently and aim to use the experience to i....
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
Customer service not good, contact Mr Kendall and he advises that Ms Mitchell will contact you, however this the query does not get resolved either way. Apparently all landlords are sent an email each month asking to rate them (the quality of their service), even when you do not rate them, the survey is shown as "Fantastic", therefore a waste of time carrying out the monthly quality survey as it will rate them as good either way....
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Was this helpful? Yes
By: Gatekeeper
Aug 18, 2014
View all comments (1)
We do not believe this to be a real review as none of this information is true. We only publish results of reviews which have been completed - plus, we respond to every review personally. We publish all completed reviews, warts and all, which you'll find at www.gatekeeper.co.uk/feedback. We are reporting this damaging review as abuse as we believe it to be from a disgruntled competitor. We pride ourselves on having excellent relationships which our landlords and strongly believe that if anyone h....
Jul 29,2014
Minithumbdown
By:
Jul 29,2014
3 people found
this helpful
Terrible - neglected to pass on vital details to the new tenants resulting in me having to foot the bill. Very rude and were not interested in helping resolve the issue....
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Was this helpful? Yes
By: Gatekeeper
Jul 30, 2014
View all comments (1)
We do not believe this review to be genuine as we do not have a property in Banbury which fits this description and we have no problems of this nature. We would be exceptionally surprised to see any of our landlords this disgruntled as 97% of our customers rate us either 'fantastic' or 'recommended'. We have reported the feedback and are expecting it to be removed shortly.....
Jul 08,2014
Minithumbdown
By:
Jul 08,2014
5 people found
this helpful
We viewed a property in Bicester and fell in love with it. I am 6 months pregnant and we are looking for a practical property for ourselves and our baby. This place was ideal. After confirming everything with Ben and him contacting the owner, we got the go ahead. My husband got the code to complete the form and pay £250, but then information was wrong and we had to phone twice to correct information. We we're advised to go with their insurance, which I thought was cheeky, as it's more...
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What agent could do to change your mind?
Tell us the truth and help finding us a new property. That is customer service!!!!!
Was this helpful? Yes
Jul 08,2014
Minithumbdown
By:
Jul 08,2014
4 people found
this helpful
Potential tenants beware. Read your contract thoroughly, and consider how their terms will affect you in the long term. The staff are incredibly friendly and will say all you want to hear. Renewal time is interesting with Gatekeeper. Fees are extortionate at every renewal, and the time limits put upon you to make your decision to renew or decline a new contract are unfair. Meet the deadlines (which is well in advance of 2 months prior to expiry), or expect an eviction notice, stopping you f...
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Was this helpful? Yes
May 25,2014
Minithumbdown
By:
May 25,2014
6 people found
this helpful
rubbish! useless do not use! flat was mouldy, things broken, not working etc. things promised and not received stay away at all costs...
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What agent could do to change your mind?
nothing
Was this helpful? Yes
By: Gatekeeper
Aug 27, 2014
View all comments (5)
The whole team here in the Gatekeeper office are very upset to read this; we absolutely do not feel that we act in any way close to illegal, in fact we have chosen to sign up to both The Property Ombudsman and the National Federation of Property Professionals, meaning we must abide by their codes of conduct. In many cases we go above and beyond these codes to offer the best service possible. As in all businesses, and particularly when dealing with multiple parties, there will always be occasi....
Aug 30,2013
Minithumbup
By:
Aug 30,2013
1 people found
this helpful
Instructed them on the Tuesday and they had secured a tenant by the Thursday! Also thanks for managing the renovations and having it all completed in record time. I haven\'t had to worry about a thing. Well done....
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Was this helpful? Yes
Aug 29,2013
Minithumbdown
By:
Aug 29,2013
7 people found
this helpful
Oh where do I start?! This company finds as many ways as it can to get money out of you from using an 0871 phone number and refusing to give any other number, (I asked for one and was told they don\'t have one and that the staff don\'t even have mobiles. Yeah, right...) to making charges for just about everything they can e.g. £90 renewal fee, £25 to contact the landlord on your behalf and a whole bunch of other fees just too numerous to list here. I asked for the landlords conta...
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Was this helpful? Yes
By: Disgusted!
Jun 08, 2014
View all comments (2)
I finally moved out because I couldn't stand the agency any longer (even though I didn't want to move, I liked the flat and moving set me back healthwise - well done Gatekeeper!) and they tried to withhold part of my deposit for 'cleaning' and 'damage'. I sent a video to the DPS which clearly showed there was no damage and no cleaning to be done. In fact, the flat was cleaner when I moved out than it was when I moved in. The DPS found in my favour and Gatekeeper's greedy, money grabbing tacti....
Aug 10,2013
Minithumbup
By:
Aug 10,2013
3 people found
this helpful
Terri was amazing. She is so helpful and informative. Made everything happen for us! I would definitely recommend using Gatekeepers again....
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Was this helpful? Yes



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Firm rankings



Office 1
7 Midshires Business Park, Smeaton Close, Aylesbury HP19 8HL
(26)
Office 2
165 Victoria Road, Swindon SN1 3BU
(48)
Office 3
Property Care Dept 6 South Bar Street, Banbury OX16 9AA
(19)
show all branches (4)
Witney
77 High Street, Witney OX28 6JA
(11)

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