Garton Jones
4/5, 73 reviews
73% recommended
100% sales valuation accuracy
100% sales fee satisfaction
81% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £480,000 £990,000
Lettings 81% 80% £600 £8,108
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 3 14 13 7 0 3 0 6 4
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Please stay away. They made a right mess of m......”

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Dec 22,2023
Minithumbdown
Chris
By: 'aNON'
Dec 22,2023
0 people found
this helpful
Please stay away. They made a right mess of my property a few years back resulting in the tenants, a business based in Chelsea, not paying me rent, stealing my TV and owing thousands of pounds of damage. This could have been easily avoided had ...
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“Garton Jones is the best real state agency I ......”

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Mar 03,2023
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Kerry
By: 'Ferdinando'
Mar 03,2023
0 people found
this helpful
Garton Jones is the best real state agency I really like the treatment, Kerry Durnell she looked after me property and helped me to find a good property....
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“Olivia was a great help for my search both fo......”

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Feb 13,2023
Minithumbup
Olivia
By: 'B.'
Feb 13,2023
0 people found
this helpful
Olivia was a great help for my search both for time availability and during offer process. Thanks a lot !...
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“SHOCKER ANOTHER 1 star for Garton jones it’s ......”

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Jan 25,2023
Minithumbdown
By: 'O james'
Jan 25,2023
0 people found
this helpful
SHOCKER ANOTHER 1 star for Garton jones it’s the same…. Makes you wonder if the good reviews they have are even REAL Avoid they have really unhelpful staff, fail to do repairs, get defensive when asked why repairs not done… Seems really bad for the ...
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“LOSS OF MONEY AND TIME. DO NOT TRUST THEM AT ALL...”

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Jan 13,2021
Minithumbdown
By: 'Giulia'
Jan 13,2021
1 people found
this helpful
Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Giulia Bernasconi GB For companies Your review counts! You reviewed Garton Jones Add photo Giulia Bernasconi 1 review 1 star: Bad Just now A loss of money and time: do not trust them. Patrick ...
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“Terrible agency...”

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Dec 07,2020
Minithumbdown
By: 'BO'
Dec 07,2020
1 people found
this helpful
Keep away if you can Everything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed our clients’ expectations using our experience, local knowledge and professionalism'. Sadly, my experience was very different and annoying. Rude and arrogant staff, incompetent behavior ...
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“The worst agent in London/Westminster....”

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Jun 08,2020
Minithumbdown
By: 'M'
Jun 08,2020
0 people found
this helpful
The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At first they were okay, helped me find a suitable place and a nice apartment. From the day I moved in every went down hill. There ...
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“Garton Jones has really excelled as an estate......”

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Apr 29,2020
Minithumbup
Joe
By: 'Dr'
Apr 29,2020
0 people found
this helpful
Garton Jones has really excelled as an estate agent for me. I am a Northern girl who has lived in London for a few years now and found the London housing market difficult to smoothly navigate. My first estate agent in London was a very ...
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“I'm currently receiving abusive emails from Garton Jones...”

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Feb 06,2020
Minithumbdown
By: 'Ab'
Feb 06,2020
0 people found
this helpful
I'm currently receiving abusive emails from a member of staff at this company. She is a senior manager at one of the branches and her son is an MD at the company. I would try and complain but as per the website - I can ...
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“Very Helpful. Well organised and professional......”

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Jan 14,2020
Minithumbup
riaan
By: 'Michael'
Jan 14,2020
0 people found
this helpful
Very Helpful. Well organised and professional approach. I have dealt with Garton Jones for many years for both sales and lettings. They are the best....
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“I have to buy the apartment remotely, being i......”

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Dec 24,2019
Minithumbup
Abigail
By: 'Georgiy'
Dec 24,2019
0 people found
this helpful
I have to buy the apartment remotely, being in a different country. The Garton Jones team helped me very professionally. They advised me of a law team and communicated all information almost instantly. It is my second attempt. The first time I tried with the ...
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“Not like any other estate agent...”

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Dec 19,2019
Minithumbup
Georgina
By: 'Georgina'
Dec 19,2019
0 people found
this helpful
Garton Jones have completely changed my opinion of estate agents based on previous awful experiences. The service was friendly and professional throughout - from viewing throughout to check out of a property. Riaan showed us the property that we later went on to rent. It ...
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“The most horrible agent that I have ever work......”

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Nov 01,2019
Minithumbdown
By: 'K'
Nov 01,2019
0 people found
this helpful
The most horrible agent that I have ever worked with in general. If I would turn back time, I would rather pay a bit more for other agents, so that I do not have to deal with their horror. One's time is far too valuable ...
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By: None of your business
Feb 06, 2020
View all comments (1)
I'm not at all surprised. I have been receiving abusive emails from a "Senior" employee at Garton Jones from a company email address. She runs one of their London offices and her son is an MD. The people they employ clearly do not know the law. shambles of a company ...

“Great Team.Smooth and efficient ....”

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Jul 05,2019
Minithumbup
vanessa
By: 'Anneliese'
Jul 05,2019
0 people found
this helpful
Wonderful to work with and highly recommend. Took care of everything I needed quickly and made it easy. Communication was great and solved problems....
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“Excellent...”

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Apr 01,2019
Minithumbup
vanessa
By: 'Maggie'
Apr 01,2019
0 people found
this helpful
We originally bought our flat from Garton Jones some years ago and had really good service from Tom. We are now renting the flat through GT and have had excellent service from start to finish. Vanessa has done anything we asked. We could not have ...
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Comment on agent fees
I have nothing to compare to but they seem reasonable for the amount of work they have done for us.
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“BEST AGENCY...”

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Mar 12,2019
Minithumbdown
By: 'Juana'
Mar 12,2019
0 people found
this helpful
They are so supportive, they reply really fast and they catch up with everything as soon as they can. Everything went smooth and the flat that I got through them is amazing. I recommend 100%....
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“excellent service...”

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Mar 06,2019
Minithumbup
vanessa
By: 'A0'M'
Mar 06,2019
0 people found
this helpful
Excellent and efficient service. Our property was rented very quickly, the follow up was very professional and the rates were fair....
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Comment on agent fees
Fair
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“very professional...”

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Feb 01,2019
Minithumbup
Joe
By: 'sham'
Feb 01,2019
0 people found
this helpful
Great service, highly recommended. Very quick to find tenants, very easy to work with. Would use them for all my London properties....
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Comment on agent fees
good - reasonable fees
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“Ms...”

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Jan 29,2019
Minithumbup
Joe
By: 'SharonO'
Jan 29,2019
0 people found
this helpful
Riann and his team are great. I have utilised their services for many years now for both my family's and my own properties. This has included finding 3 sets of tenants within the last 6 months. I have recommended them to a number of people and they ...
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Comment on agent fees
Very competitive
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“A breath of fresh air...”

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Jan 28,2019
Minithumbup
Melisha
By: 'ChrisK'
Jan 28,2019
0 people found
this helpful
Proactive, client focused,people who solve problems not create them. They manage issues promptly and effectively without you having to micro manage them! Riaan the manager is outstanding with a great 'can do' attitude. If only all Managing agents were like this!...
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Comment on agent fees
Fair
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“Sale...”

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Jan 28,2019
Minithumbup
By: 'PityaboutBrexit'
Jan 28,2019
0 people found
this helpful
Great service in an otherwise difficult market place. Tom and Riaan secured the buyer and made the process seamless and as pain free as possible. Great team - many thanks....
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“Super efficient...”

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Jan 18,2019
Minithumbup
Truc
By: 'Relocation'
Jan 18,2019
0 people found
this helpful
Truc has been fantastic, the property was for a high end client and we needed an agent to be on top of their game. When she said she would call at 12 she called at 12! lots of information given which made the offering process simple and ...
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“Rental flat...”

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Oct 25,2018
Minithumbup
Truc
By: 'ipero'
Oct 25,2018
0 people found
this helpful
We found our new rental flat with Garton Jones and were very satisfied with the level of service received. Truc is very responsive and knowledgeable and we liked her straightforward approach, a rare quality in estate agents...
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“Excellent Experience as Buyer...”

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Oct 19,2018
Minithumbup
Michaela
By: 'Leon'
Oct 19,2018
2 people found
this helpful
My wife and I received great service from Truc and Michaela of Garton Jones at Marsham Street, in the purchase of a flat (now our home) in Westminster. Both took time to understand our needs. Truc was enthusiastic yet factual in how she presented the ...
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“Rude and poor communication skills...”

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Oct 10,2018
Minithumbdown
By: 'Z.'
Oct 10,2018
0 people found
this helpful
I have had the worst experience with this agency. I was subject to persistent vandalism and the agency failed to show the simplest level of sympathy. They were rude, had ill judgment and were of no help at all....
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“Weeks to solve the simplest problems...”

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Sep 20,2018
Minithumbdown
Pedro
By: 'Pedro'
Sep 20,2018
2 people found
this helpful
Very poor experience with the agency on property management. They take days to reply to every email and weeks to solve the simplest problems. We've lived without a fridge for 5 weeks, a washing machine for a month, really desperate for what's meant to be a ...
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“Excellent...”

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Sep 07,2018
Minithumbup
Truc
By: 'Mohammed'
Sep 07,2018
0 people found
this helpful
I really liked the high quality service provided by Garton Jones and Truc Trinh specifically. She is so friendly, welcoming and she is aware of the market and helped me find the property that I was looking for. Overall, I am really satisfied and would ...
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Comment on agent fees
Good
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“good service of Garton Jones....”

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Aug 31,2018
Minithumbup
Truc
By: 'Wenbo'
Aug 31,2018
0 people found
this helpful
This is a very good agent which I want to recommend to every tenant. Their services are very good and never hesitate to reply to me, especially Truc, she is a very beautiful and nice girl who helps me a lot. Apart from that, the ...
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“Great Estate Agents in London...”

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Aug 30,2018
Minithumbup
Truc
By: 'Roland'
Aug 30,2018
0 people found
this helpful
I worked with Garton Jones for the last few months, truc has being very organise and friendly . I would recommend her and the rest of the team at Garton Jones...
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“Fantastic service...”

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Aug 28,2018
Minithumbup
Truc
By: 'Q'
Aug 28,2018
0 people found
this helpful
Garton Jones has always exceeded our expectations with special mention to Truc who has always been attentive and helpful. Would definitely recommend Truc and the rest of the Garton Jones teams for any property lettings or purchasing....
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