Garton Jones
4.2/5, 68 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
81% lettings valuation accuracy
83% lettings fee satisfaction
No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £480,000 £990,000
Lettings 81% 83% £600 £5,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
23 3 13 11 7 0 3 0 6 2
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“LOSS OF MONEY AND TIME. DO NOT TRUST THEM AT ALL...”

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Jan 13,2021
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By: 'Giulia'
Jan 13,2021
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Trustpilot reviews Categories Blog My Reviews My Settings Help LOG OUT Alternate Text Giulia Bernasconi GB For companies Your review counts! You reviewed Garton Jones Add photo Giulia Bernasconi 1 review 1 star: Bad Just now A loss of money and time: do not trust them. Patrick ...
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“Terrible agency...”

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Dec 07,2020
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By: 'BO'
Dec 07,2020
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Keep away if you can Everything is a problem, nothing can be solved. Garton Jones Westminster claims 'it aims to exceed our clients’ expectations using our experience, local knowledge and professionalism'. Sadly, my experience was very different and annoying. Rude and arrogant staff, incompetent behavior ...
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“The worst agent in London/Westminster....”

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Jun 08,2020
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By: 'M'
Jun 08,2020
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The worst agent in London/Westminster. Rented The Courthouse on Horseferry Road for 6 months, couldn't wait to get out. At first they were okay, helped me find a suitable place and a nice apartment. From the day I moved in every went down hill. There ...
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“Garton Jones has really excelled as an estate......”

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Apr 29,2020
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By: 'Dr'
Apr 29,2020
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Garton Jones has really excelled as an estate agent for me. I am a Northern girl who has lived in London for a few years now and found the London housing market difficult to smoothly navigate. My first estate agent in London was a very ...
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“Very Helpful. Well organised and professional......”

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Jan 14,2020
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By: 'Michael'
Jan 14,2020
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Very Helpful. Well organised and professional approach. I have dealt with Garton Jones for many years for both sales and lettings. They are the best....
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“I have to buy the apartment remotely, being i......”

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Dec 24,2019
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By: 'Georgiy'
Dec 24,2019
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I have to buy the apartment remotely, being in a different country. The Garton Jones team helped me very professionally. They advised me of a law team and communicated all information almost instantly. It is my second attempt. The first time I tried with the ...
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“Not like any other estate agent...”

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Dec 19,2019
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By: 'Georgina'
Dec 19,2019
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Garton Jones have completely changed my opinion of estate agents based on previous awful experiences. The service was friendly and professional throughout - from viewing throughout to check out of a property. Riaan showed us the property that we later went on to rent. It ...
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“The most horrible agent that I have ever work......”

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Nov 01,2019
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By: 'K'
Nov 01,2019
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The most horrible agent that I have ever worked with in general. If I would turn back time, I would rather pay a bit more for other agents, so that I do not have to deal with their horror. One's time is far too valuable ...
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By: None of your business
Feb 06, 2020
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I'm not at all surprised. I have been receiving abusive emails from a "Senior" employee at Garton Jones from a company email address. She runs one of their London offices and her son is an MD. The people they employ clearly do not know the law. shambles of a company ...

“Great Team.Smooth and efficient ....”

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Jul 05,2019
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By: 'Anneliese'
Jul 05,2019
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Wonderful to work with and highly recommend. Took care of everything I needed quickly and made it easy. Communication was great and solved problems....
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“Excellent...”

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Apr 01,2019
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By: 'Maggie'
Apr 01,2019
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We originally bought our flat from Garton Jones some years ago and had really good service from Tom. We are now renting the flat through GT and have had excellent service from start to finish. Vanessa has done anything we asked. We could not have ...
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Comment on agent fees
I have nothing to compare to but they seem reasonable for the amount of work they have done for us.
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“BEST AGENCY...”

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Mar 12,2019
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By: 'Juana'
Mar 12,2019
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They are so supportive, they reply really fast and they catch up with everything as soon as they can. Everything went smooth and the flat that I got through them is amazing. I recommend 100%....
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“excellent service...”

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Mar 06,2019
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By: 'A0'M'
Mar 06,2019
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Excellent and efficient service. Our property was rented very quickly, the follow up was very professional and the rates were fair....
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Comment on agent fees
Fair
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“very professional...”

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Feb 01,2019
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By: 'sham'
Feb 01,2019
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Great service, highly recommended. Very quick to find tenants, very easy to work with. Would use them for all my London properties....
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Comment on agent fees
good - reasonable fees
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“Ms...”

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Jan 29,2019
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By: 'SharonO'
Jan 29,2019
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Riann and his team are great. I have utilised their services for many years now for both my family's and my own properties. This has included finding 3 sets of tenants within the last 6 months. I have recommended them to a number of people and they ...
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Comment on agent fees
Very competitive
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“A breath of fresh air...”

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Jan 28,2019
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By: 'ChrisK'
Jan 28,2019
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Proactive, client focused,people who solve problems not create them. They manage issues promptly and effectively without you having to micro manage them! Riaan the manager is outstanding with a great 'can do' attitude. If only all Managing agents were like this!...
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Comment on agent fees
Fair
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“Sale...”

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Jan 28,2019
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By: 'PityaboutBrexit'
Jan 28,2019
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Great service in an otherwise difficult market place. Tom and Riaan secured the buyer and made the process seamless and as pain free as possible. Great team - many thanks....
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“Super efficient...”

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Jan 18,2019
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By: 'Relocation'
Jan 18,2019
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Truc has been fantastic, the property was for a high end client and we needed an agent to be on top of their game. When she said she would call at 12 she called at 12! lots of information given which made the offering process simple and ...
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“Rental flat...”

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Oct 25,2018
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By: 'ipero'
Oct 25,2018
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We found our new rental flat with Garton Jones and were very satisfied with the level of service received. Truc is very responsive and knowledgeable and we liked her straightforward approach, a rare quality in estate agents...
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“Excellent Experience as Buyer...”

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Oct 19,2018
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By: 'Leon'
Oct 19,2018
2 people found
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My wife and I received great service from Truc and Michaela of Garton Jones at Marsham Street, in the purchase of a flat (now our home) in Westminster. Both took time to understand our needs. Truc was enthusiastic yet factual in how she presented the ...
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“Rude and poor communication skills...”

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Oct 10,2018
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By: 'Z.'
Oct 10,2018
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I have had the worst experience with this agency. I was subject to persistent vandalism and the agency failed to show the simplest level of sympathy. They were rude, had ill judgment and were of no help at all....
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“Weeks to solve the simplest problems...”

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Sep 20,2018
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By: 'Pedro'
Sep 20,2018
2 people found
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Very poor experience with the agency on property management. They take days to reply to every email and weeks to solve the simplest problems. We've lived without a fridge for 5 weeks, a washing machine for a month, really desperate for what's meant to be a ...
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“Excellent...”

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Sep 07,2018
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By: 'Mohammed'
Sep 07,2018
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I really liked the high quality service provided by Garton Jones and Truc Trinh specifically. She is so friendly, welcoming and she is aware of the market and helped me find the property that I was looking for. Overall, I am really satisfied and would ...
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Comment on agent fees
Good
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“good service of Garton Jones....”

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Aug 31,2018
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By: 'Wenbo'
Aug 31,2018
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This is a very good agent which I want to recommend to every tenant. Their services are very good and never hesitate to reply to me, especially Truc, she is a very beautiful and nice girl who helps me a lot. Apart from that, the ...
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“Great Estate Agents in London...”

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Aug 30,2018
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By: 'Roland'
Aug 30,2018
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I worked with Garton Jones for the last few months, truc has being very organise and friendly . I would recommend her and the rest of the team at Garton Jones...
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“Fantastic service...”

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Aug 28,2018
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By: 'Q'
Aug 28,2018
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Garton Jones has always exceeded our expectations with special mention to Truc who has always been attentive and helpful. Would definitely recommend Truc and the rest of the Garton Jones teams for any property lettings or purchasing....
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“High Quality Service in Garton Jones...”

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Aug 22,2018
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By: 'Lily'
Aug 22,2018
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I am going to find a suitable resident in London, so I look over the houses via some apps. There is a House is very suitable for me so I contacted the Garton Jones. Their services are very nice, especially Truc Trinh, who is a ...
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“Very Friendly and helpful!...”

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Aug 07,2018
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By: 'Sam'
Aug 07,2018
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Michaela Garton has always been helpful and efficient in her dealings with me. She is always available to talk to and would recommend her services...
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Comment on agent fees
Good
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“Friendly, helpful professional service...”

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Aug 07,2018
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By: 'Sam'
Aug 07,2018
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I have worked with Garton Jones for the last 10 years. Michaela has always been very efficient and available whenever required. Would recommend this agency to anyone in London...
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“Management...”

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Aug 02,2018
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By: 'RL'
Aug 02,2018
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I have been using Garton Jones for several years. Truc has been most helpful both in finding new tenants and in subsequent management of the property. She is very friendly and goes out of her way to help....
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“We have been using Garton Jones Agents especially Michaela for ......”

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Jul 30,2018
Minithumbup
By: 'SPasquale'
Jul 30,2018
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We have been using Garton Jones Agents especially Michaela for several years, and we are so much impressed for the amazing service we received, very loyal, committed and so amazing in solving difficult situations. Yes we highly recommend Michaela Garton Jobes 👍🏻 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻Thank you for everything...
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Comment on agent fees
Michael Garton is an AMAZING AGENT the best you can find in London
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Garton Jones

Individual Branch Awards

London, SW1P


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