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    debbie ellis
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    Tim Wade
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    Debbie Wade
Gallant Richardson is an independent, partner-led estate agency, specialising in both residential lettings and sales in the Colchester and North Essex area. We're not part of a large corporate chain. We opened our town-centre office in 1993. Since then, we've established our reputation by providing expert, personal advice on the local sales and lettings market and by following the very best working practices.

5 Culver Street West
Colchester
Essex
CO1 1JG
01206 548222

 
Properties for sale
Properties for rent
Jul 22,2017
Minithumbup
Debbie Wade
Tim Wade
By:
Jul 22,2017
0 people found
this helpful
Gallant Richardson were chosen as my letting agents because they showed an excellent understanding of the law as applied to overseas landlords, and took plenty of time to explain the whole procedure of letting to me. As a first-time landlord who is keen to treat my tenants properly and offer a quality property, I really appreciated this....
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Comment on agent fees
At 11% of my income per month - negotiated down from 12%, these are not the cheapest (others quoted 10%) but for this they contact me first regarding any repairs, go with my decision regarding using their people or mine, and ensure all goes smoothly.
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Jun 05,2017
Minithumbup
Andy Wade
By:
Jun 05,2017
0 people found
this helpful
I have had excellent service from all the team, over 16 years of buying the property, then later letting it out and finally selling it. They have been polite and helpful but more importantly know the local area in depth, in relation to buying, selling and renting. I have no hesitation in recommending them to any prospective clients....
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By: Tim Wade
Jun 05, 2017
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Thank you for your kind review and your business over the last 16 years. All the best. ...
Jun 03,2017
Minithumbup
By:
Jun 03,2017
0 people found
this helpful
Having used this agent to source our Tenants for the past 15 years and finally selling the property for us with an outstanding result ,we have been very impressed with the service Andy Wade and his team provided...
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Comment on agent fees
Very satisfied
Was this helpful? Yes
By: Tim Wade
Jun 05, 2017
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Thank you for your kind review. We will miss you as a landlord but thank you for choosing us to sell your property. All the best. ...
May 18,2017
Minithumbup
By:
May 18,2017
0 people found
this helpful
Excellent service from Gallant Richardson, they have communicated with us every step of the way and because of that we have been able to drive the process to a swift completion. Makes such a difference when you work with genuinely lovely and efficient people. Thanks!...
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Comment on agent fees
Very fair and competitive - certainly earn their money due to the extra mile they go for you.
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By: Tim Wade
May 18, 2017
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Thank you for your kind review. The sales team do work very hard to make sure sales progress and reach completion. All the best in your new home. ...
May 18,2017
Minithumbup
Tim Wade
Tim Wade
By:
May 18,2017
0 people found
this helpful
Absolutely amazing service 5**** + highly recommended!!! All staff really care about you and make sure you receive excellent service, they helped to make selling as stress free as possible!!!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim Wade
May 19, 2017
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Thank you for you kind review which is appreciated by the sales team. All the best in your new home. ...
May 16,2017
Minithumbup
debbie ellis
Tim Wade
By:
May 16,2017
0 people found
this helpful
I have found Debbie to be very professional and responsive to any issues arising from letting my property. Her communication is excellent and everything has been actioned as she arranged. I have found Tim to be very professional and his advised on letting my property and purchasing a new one to let has been second to none....
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Comment on agent fees
I feel you get value for money for the agents fees.
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By: Tim Wade
May 16, 2017
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Thank you for your kind review which is appreciated by the whole team. ...
May 11,2017
Minithumbup
By:
May 11,2017
0 people found
this helpful
GR have been dealing with both our purchase and sale over the last two months. Unfortunately we are no longer proceeding but this is no way any fault of GR. Throughout the process Craig has been highly professional and kept us informed of matters in a very timely manner. Having had a very negative experience with another agent GR have been a refreshing experience in an industry that commonly has a poor perceived reputation. When I do attempt to move again GR will be the company I use and I woul...
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Comment on agent fees
Fees were very reasonable as a fixed fee was set for both buying and selling.
Was this helpful? Yes
By: Tim Wade
May 11, 2017
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Thank you for your kind review. I will pass on your comments to Craig. If ever we can help in the future please do not hesitate to contact us. All the best. ...
May 06,2017
Minithumbup
Andy Wade
By:
May 06,2017
0 people found
this helpful
I have rented from GR for 5 and a half years, and I have just recently purchased the property through them. I could not be happier with them as my agent, and want to say a huge thank you to Andy for helping and supporting me through the purchase. If I was to ever rent the property out I would definitely use GR. Thank you so much....
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Apr 24,2017
Minithumbup
By:
Apr 24,2017
0 people found
this helpful
We have used Gallants for many years. They find prospective tenants, arrange credit checks, produce tenancy agreements and inventories of our furnished properties, check in the tenants, administer the TDS scheme and check out the tenants. Without exception, all staff are excellent in their various ways. In addition, they are prepared to go the extra mile giving advice when problems arise...
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Comment on agent fees
Good
Was this helpful? Yes
By: Tim Wade
Apr 24, 2017
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Thank you for your kind review Brian. I will pass on to the whole team. ...
Apr 22,2017
Minithumbup
By:
Apr 22,2017
0 people found
this helpful
GR has looked after our properties very well. It runs very smoothly. The personal touch is very important. Well done. Robin Greatorex...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Tim Wade
Apr 24, 2017
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Thank you for your kind review Robin. I will pass it on to the team. ...
Apr 20,2017
Minithumbup
By:
Apr 20,2017
0 people found
this helpful
I have been a landlord client with Gallant Richardson for many years and have never considered moving to another agent. Not only have the team given great service, but I have also received valuable financial advice. I am away abroad some of the time, but can always trust Gallant to look after my and my tenants' interests. Nothing is too much trouble for them....
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Comment on agent fees
The fees are fare and in line with the efficiency of the firm.
Was this helpful? Yes
By: Tim Wade
Apr 20, 2017
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Many thanks for your kind review and your support. ...
Apr 20,2017
Minithumbup
Andy Wade
debbie ellis
By:
Apr 20,2017
0 people found
this helpful
Great team. Guided me through every aspect of buy to let in a professional manor. Property management team have both extensive knowledge and experience, to offer me full confidence in their service...
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Comment on agent fees
Fees are good in comparison with local agents
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By: Tim Wade
Apr 21, 2017
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Many thanks for you kind review. ...
Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
Absolutely brilliant, all staff at GR are so helpful and friendly! Rented a couple of properties from them now and wouldn't honestly use anyone else! All the staff are knowledgeable and get your problems sorted very quickly! Would 100% recommend them to everyone!...
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Comment on agent fees
Good! Very reasonable!
Was this helpful? Yes
Nov 24,2016
Minithumbup
Andy Wade
Tim Wade
By:
Nov 24,2016
0 people found
this helpful
Gallant Richardson is the only Estate Agent I would use in Colchester, we have been a customer for many years, both selling and renting properties. We unfortunately once used one of the chains, what a disaster. You certainly get a professional and personal touch with this Agency....
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Comment on agent fees
The fees are spot on.
Was this helpful? Yes
Nov 18,2016
Minithumbup
Tim Wade
Andy Wade
By:
Nov 18,2016
0 people found
this helpful
I have had the pleasure to work with Gallant Richardson as both letting agents as well as sales agents and have nothing but praise. They are a small but personal agency and have always been very helpful. Enquiries have always been handled promptly and their staff is knowledgeable in both the rental as well as the sales markets...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
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Its approaching 11 years since my property was placed in the hands of the Gallant Richardson Team. I could not have chosen a more efficent, honest and friendly agent to handle my letting. For all of this time I have lived abroad and needed an agent that was prepared to fully live up to our agreement terms. I am happy to report that Gallant Richardson and all their staff have by far exceeded the expectations I originally had all those years ago. Gallant staff are only ever an email or a phone cal...
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Nov 11,2016
Minithumbup
Tim Wade
By:
Nov 11,2016
0 people found
this helpful
All the team is very sufficient and professional. Quick response on check out and all other enquiries I had through my tenancy. All staff very helpful and friendly. Well done to all of you. Overall a very nice experience with Gallants and Richardson. The best by far, the best estate agency in Colchester, definitely recommended....
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Comment on agent fees
Fees are acceptable for the property I've rented
Was this helpful? Yes
Aug 20,2016
Minithumbup
By:
Aug 20,2016
0 people found
this helpful
In the past four years we have let our property with Gallant & Richardson and we have recently sold it with them. The service, help and advice that we have always received during these years and the final sale has been excellent ....
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Was this helpful? Yes
Jul 08,2016
Minithumbup
Tim Wade
Andy Wade
By:
Jul 08,2016
0 people found
this helpful
Tim and Andy were real helpful,They answered to my request very fast and clear. I was more than satisfied with their services....
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Was this helpful? Yes
Jul 05,2016
Minithumbup
Tim Wade
By:
Jul 05,2016
0 people found
this helpful
I would like to give Gallant & Richardson a positive review as all my needs were taken care of I had no worries regarding my property or payments and all staff I found to be very professional...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
Andy Wade
By:
May 09,2016
0 people found
this helpful
As an existing customer I would like to wholeheartedly recommend Andy and the team for their Professional Property Management Services. Andy demonstrates an in depth knowledge of the Property Management Sector and ensures the fullest support when managing my Property Investment Interests. I would fully recommend Andy and the Gallant Richardson team to anyone considering using his Property Management Services for their own property needs....
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Comment on agent fees
The fees are commensurate to a class - leading Professional Property Management Company and provide the necessary legal protection which can often be overlooked by landlords.
Was this helpful? Yes
May 03,2016
Minithumbup
Andy Wade
By:
May 03,2016
0 people found
this helpful
Having previously used Gallant Richardson in my capacity as a Landlord, and being impressed with their service, I appointed them as sole selling agents for my house. I was provided with an accurate market appraisal and a buyer was quickly found once the property was put on the market. I found all staff to be extremely helpful and they kept me fully updated as the sale process progressed. I cannot fault their service and would be happy to recommend them to others....
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Was this helpful? Yes
May 03,2016
Minithumbup
debbie ellis
Tim Wade
By:
May 03,2016
0 people found
this helpful
We have been letting through Gallant Richardsons for 9 years and they have always provided and very friendly and professional service. Would definitely recommend to anyone....
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Comment on agent fees
All reasonable
Was this helpful? Yes
Apr 01,2016
Minithumbup
Andy Wade
By:
Apr 01,2016
0 people found
this helpful
Very helpful and immensely patient with our protracted, but ultimately successful sale. Down to the wire for the deadline of April 1st....
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Was this helpful? Yes
Mar 09,2016
Minithumbdown
By:
Mar 09,2016
0 people found
this helpful
I have recently had dealings with this agency, when looking at a property with a guy called R* I was treated with total respect and good humour. I was allowed time to look around and although I didn't take the property Ray dealt with my custom with total professionalism. I contacted Gallant Richardson again because I was so happy with the service I received from Ray to view another property. Unfortunately R* was not in the office and I was dealt with by A* G*. This man is a disgrace to his o...
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What agent could do to change your mind?
I didn't get that far!!
Attached Files
Comment on agent fees
I didn't get that far!!
Was this helpful? Yes
By: Tim Wade
Mar 24, 2016
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Gallant Richardson, as an agent, work very hard to promote fairness between our landlords and our tenants, as well as encouraging landlords to value the importance of good tenants. We answered this gentleman's complaint immediately and the telephone conversation he is referring to was witnessed by other members of staff as well as customers in the office. At no stage so was our member of staff rude or dismissive. In fact, to the contrary, our staff member was very calm and polite, they apolog ...
Nov 21,2015
Minithumbup
Andy Wade
By:
Nov 21,2015
0 people found
this helpful
I've used Gallant Richardson as management and letting agents on my property for 12 years and used them as sales agents when I sold it recently. All the staff I've dealt with at GR have always been excellent. They are friendly, helpful and professional. They always kept me informed and they always responded to queries quickly. And they were just as good when I came to sell it, Andy Wade was always helpful and always got back to me promptly to let me know what was going on. I couldn't fault them ...
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Was this helpful? Yes
Nov 05,2015
Minithumbup
Andy Wade
By:
Nov 05,2015
0 people found
this helpful
I had fantastic service from Gallant when I rented my property and sold my property through them. They were always willing to help and go beyond what I expected from a management team. I moved to South Africa and could not be around to handle certain things and they would take it one, sort it and let me keep me informed. I would highly recommend them. Andy's service was amazing! He really went out of his way!! Thank you so much...
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Was this helpful? Yes
Aug 23,2015
Minithumbdown
debbie ellis
By:
Aug 23,2015
1 people found
this helpful
We rented a property from Gallant and Richardson for two years, in this time all my dealings with Debbie Ellis were not pleasant. She is rude, condescending, patronising, and does not care about the tenants at all, only the landlords, ( that is when she isn't calling the landlord behind their back to the tenant!). She treats tenants like second class citizens, as if we can't afford to buy, when anybody knows it costs the same, or even more to rent nowadays! When I challenged her in saying she ha...
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What agent could do to change your mind?
Paying pet fees for a home that smelt of animals when we moved in, we had to pay to have our pets, but were expected to live in a home that smelt of somebody else's pets!
Attached Files
Comment on agent fees
Paying pet fees for a home that smelt of animals when we moved in, we had to pay to have our pets, but were expected to live in a home that smelt of somebody else's pets!
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Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
I have rented from Gallant for approx 4 years in the same property. The staff conduct regular visits to the property ensuring it is kept in good order. Any issues you may have are logged. The boiler broke down and the emergency number was called and a speedy call out was organised. We had some issues not relating to the property and although Gallant couldn't do anything they were supportive in their responses. The staff are friendly and professional. I have used other companies where up k...
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Was this helpful? Yes
Nov 17,2014
Minithumbdown
debbie ellis
By:
Nov 17,2014
1 people found
this helpful
I am an experienced tenant so was fairly stunned by the rudeness of Debbie Ellis on most interactions. She carries out her mid term inspections as if they are end of tenancy inspections which is contrary to ARLAs Code of Conduct, indeed I do believe there is another member of staff who is similar in this respect. She is hostile and argumentative towards tenants at every opportunity. I have had a number of issues with the property which the agency tend to be slack in arranging repairs/maintenance...
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What agent could do to change your mind?
To be friendlier, apologetic when mistakes occur, to follow the ARLA Codes of Conduct when carrying out mid term inspections.
Attached Files
Comment on agent fees
Fees seem high, no agency before has charged as much.
Was this helpful? Yes
Areas covered
  • CO1
  • Colchester
  • CO2
  • North Essex
  • CO3
  • CO4
  • CO5
  • CO6
  • CO7
  • CO8
  • CO9
  • CO11

NAEA ARLA NALS TPOS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 5 6 10 0 1 0 2 2

Job vacancies

Please see a list of jobs available

Agent Fees

Tenant Fees:
£150 inc vat. Admin for each adult.
£60 inc vat. for guarantor if applicable.
£70 pet fee of applicable.
Last updated at 10:59 AM 08/12/2016 by Tim

Complaints Procedure

In order to maintain a high level of service to customers, to ensure compliance with certain legal requirements, and to comply with the conditions of membership of NAEA (National Association of Estate Agents), ARLA (Association of Residential Letting Agents) and TPO (The Property Ombudsman)
Gallant Richardson adopt an In-House Complaints procedure
Last updated at 10:59 AM 08/12/2016 by Tim
debbie ellis - upload your photo debbie ellis
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