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    debbie ellis
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    Tim Wade
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    Andy Wade
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    Debbie Wade
Sales & Lettings agents.
Licensed members of ARLA & NAEA

5 Culver Street West
Colchester
Essex
CO1 1JG
01206 548222

 
Website not available

Properties for sale
Properties for rent
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Gallant Richardson is the only Estate Agent I would use in Colchester, we have been a customer for many years, both selling and renting properties. We unfortunately once used one of the chains, what a disaster. You certainly get a professional and personal touch with this Agency....
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Comment on agent fees
The fees are spot on.
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
I have had the pleasure to work with Gallant Richardson as both letting agents as well as sales agents and have nothing but praise. They are a small but personal agency and have always been very helpful. Enquiries have always been handled promptly and their staff is knowledgeable in both the rental as well as the sales markets...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
Its approaching 11 years since my property was placed in the hands of the Gallant Richardson Team. I could not have chosen a more efficent, honest and friendly agent to handle my letting. For all of this time I have lived abroad and needed an agent that was prepared to fully live up to our agreement terms. I am happy to report that Gallant Richardson and all their staff have by far exceeded the expectations I originally had all those years ago. Gallant staff are only ever an email or a phone cal...
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Nov 11,2016
Minithumbup
By:
Nov 11,2016
0 people found
this helpful
All the team is very sufficient and professional. Quick response on check out and all other enquiries I had through my tenancy. All staff very helpful and friendly. Well done to all of you. Overall a very nice experience with Gallants and Richardson. The best by far, the best estate agency in Colchester, definitely recommended....
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Comment on agent fees
Fees are acceptable for the property I've rented
Was this helpful? Yes
Aug 20,2016
Minithumbup
By:
Aug 20,2016
0 people found
this helpful
In the past four years we have let our property with Gallant & Richardson and we have recently sold it with them. The service, help and advice that we have always received during these years and the final sale has been excellent ....
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Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Tim and Andy were real helpful,They answered to my request very fast and clear. I was more than satisfied with their services....
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Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
I would like to give Gallant & Richardson a positive review as all my needs were taken care of I had no worries regarding my property or payments and all staff I found to be very professional...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
As an existing customer I would like to wholeheartedly recommend Andy and the team for their Professional Property Management Services. Andy demonstrates an in depth knowledge of the Property Management Sector and ensures the fullest support when managing my Property Investment Interests. I would fully recommend Andy and the Gallant Richardson team to anyone considering using his Property Management Services for their own property needs....
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Comment on agent fees
The fees are commensurate to a class - leading Professional Property Management Company and provide the necessary legal protection which can often be overlooked by landlords.
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Having previously used Gallant Richardson in my capacity as a Landlord, and being impressed with their service, I appointed them as sole selling agents for my house. I was provided with an accurate market appraisal and a buyer was quickly found once the property was put on the market. I found all staff to be extremely helpful and they kept me fully updated as the sale process progressed. I cannot fault their service and would be happy to recommend them to others....
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May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
We have been letting through Gallant Richardsons for 9 years and they have always provided and very friendly and professional service. Would definitely recommend to anyone....
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Comment on agent fees
All reasonable
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Very helpful and immensely patient with our protracted, but ultimately successful sale. Down to the wire for the deadline of April 1st....
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Mar 09,2016
Minithumbdown
By:
Mar 09,2016
0 people found
this helpful
I have recently had dealings with this agency, when looking at a property with a guy called R* I was treated with total respect and good humour. I was allowed time to look around and although I didn't take the property Ray dealt with my custom with total professionalism. I contacted Gallant Richardson again because I was so happy with the service I received from Ray to view another property. Unfortunately R* was not in the office and I was dealt with by A* G*. This man is a disgrace to his o...
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What agent could do to change your mind?
I didn't get that far!!
Comment on agent fees
I didn't get that far!!
Was this helpful? Yes
By: Tim Wade
Mar 24, 2016
View all comments (1)
Gallant Richardson, as an agent, work very hard to promote fairness between our landlords and our tenants, as well as encouraging landlords to value the importance of good tenants. We answered this gentleman's complaint immediately and the telephone conversation he is referring to was witnessed by other members of staff as well as customers in the office. At no stage so was our member of staff rude or dismissive. In fact, to the contrary, our staff member was very calm and polite, they apolog....
Nov 21,2015
Minithumbup
By:
Nov 21,2015
0 people found
this helpful
I've used Gallant Richardson as management and letting agents on my property for 12 years and used them as sales agents when I sold it recently. All the staff I've dealt with at GR have always been excellent. They are friendly, helpful and professional. They always kept me informed and they always responded to queries quickly. And they were just as good when I came to sell it, Andy Wade was always helpful and always got back to me promptly to let me know what was going on. I couldn't fault them ...
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Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
I had fantastic service from Gallant when I rented my property and sold my property through them. They were always willing to help and go beyond what I expected from a management team. I moved to South Africa and could not be around to handle certain things and they would take it one, sort it and let me keep me informed. I would highly recommend them. Andy's service was amazing! He really went out of his way!! Thank you so much...
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Aug 23,2015
Minithumbdown
By:
Aug 23,2015
0 people found
this helpful
We rented a property from Gallant and Richardson for two years, in this time all my dealings with Debbie Ellis were not pleasant. She is rude, condescending, patronising, and does not care about the tenants at all, only the landlords, ( that is when she isn't calling the landlord behind their back to the tenant!). She treats tenants like second class citizens, as if we can't afford to buy, when anybody knows it costs the same, or even more to rent nowadays! When I challenged her in saying she ha...
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What agent could do to change your mind?
Paying pet fees for a home that smelt of animals when we moved in, we had to pay to have our pets, but were expected to live in a home that smelt of somebody else's pets!
Comment on agent fees
Paying pet fees for a home that smelt of animals when we moved in, we had to pay to have our pets, but were expected to live in a home that smelt of somebody else's pets!
Was this helpful? Yes
Jan 19,2015
Minithumbup
By:
Jan 19,2015
0 people found
this helpful
I have rented from Gallant for approx 4 years in the same property. The staff conduct regular visits to the property ensuring it is kept in good order. Any issues you may have are logged. The boiler broke down and the emergency number was called and a speedy call out was organised. We had some issues not relating to the property and although Gallant couldn't do anything they were supportive in their responses. The staff are friendly and professional. I have used other companies where up k...
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Nov 17,2014
Minithumbdown
By:
Nov 17,2014
0 people found
this helpful
I am an experienced tenant so was fairly stunned by the rudeness of Debbie Ellis on most interactions. She carries out her mid term inspections as if they are end of tenancy inspections which is contrary to ARLAs Code of Conduct, indeed I do believe there is another member of staff who is similar in this respect. She is hostile and argumentative towards tenants at every opportunity. I have had a number of issues with the property which the agency tend to be slack in arranging repairs/maintenance...
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What agent could do to change your mind?
To be friendlier, apologetic when mistakes occur, to follow the ARLA Codes of Conduct when carrying out mid term inspections.
Comment on agent fees
Fees seem high, no agency before has charged as much.
Was this helpful? Yes
Sep 29,2014
Minithumbup
By:
Sep 29,2014
0 people found
this helpful
I first instructed Gallant Richardson for property management eight years ago, since then I have had numbers tenants and have now two other properties. Gallants have been meticulous in their advice and actions with my tenants. Gallants re-issue tenancy agreements, check the properties and have recently enabled a smooth transition for the purchase of a property with an existing tenant. They are efficient, courteous and as a result I have never had cause for complaint. My tenants are happy thi...
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Was this helpful? Yes
Apr 16,2014
Minithumbup
By:
Apr 16,2014
0 people found
this helpful
As my boyfriend and I have moved around quite a lot, we\'ve had to deal with countless letting agencies (in different cities and countries). The Gallant Richardson branch in Colchester, however, has by far been the best one every step of the way. The viewings were professional and helpful, and getting all the paperwork sorted and moving in was quick and easy. If any problems occurred in the flat (electricity, fuses, freezer, cooker etc.), Gallant Richardson were quick to sort it out. With bot...
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Was this helpful? Yes
Feb 18,2014
Minithumbdown
By:
Feb 18,2014
2 people found
this helpful
This agency is horrendous. The property manager Debbie Ellis has been rude to me on a number of occasions and I have only been renting this substandard property for 3 months and given the problems that I have had are not entirely their fault however the lack of compassion and respect shown by this woman is appauling. My, rotted fence fell down and so i pointed out that it could of fell on my 3 year old to which I got no reply at all just that she would see who\'s responsibility not is. Awfull do...
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Jul 18,2013
Minithumbdown
By:
Jul 18,2013
1 people found
this helpful
This estate agent never reply to emails I\'m surprised what they do all day.. It\'s just poor customer service I\'m sure the emails are checked more than once a day and its just ignored....
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What agent could do to change your mind?
Reply to questions and emails instead if wasting your time. You pay big fees for what
Was this helpful? Yes
Apr 23,2013
Minithumbdown
By:
Apr 23,2013
3 people found
this helpful
Have been using them for 5 years now and am fed up and looking for another agent to manage my properties. I have good tennants who are decent people, they have not been impressed with the lack of respect shown by the management company. More to the point as an expat landlord they have provided poor contactors who have carried out insubtantial work at excessive costs. One contractor even had the audacity to take a perfectly good quality mixer tap off a sink that was working perfectly and repla...
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What agent could do to change your mind?
Be more considerate to tennants and use contractors who are not cowboys!
Was this helpful? Yes
Feb 20,2013
Minithumbdown
By:
Feb 20,2013
3 people found
this helpful
Awful , Debbie Ellis is absolutely awful while visiting properties ! her behaviour is terrible, she is extremely rude and doesn\'t care at all! Don\'t go there....
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Was this helpful? Yes
Dec 28,2012
Minithumbdown
By:
Dec 28,2012
2 people found
this helpful
The staff at Gallant Richardson are rude and really could not care less, they are only interested in getting you in the property, and once there everything else is TOUGH, I wonder what they actually do all day, they really cannot be bothered with helping with anything, I don\'t think that there is anything positive to say about them, they are only after one thing YOUR MONEY!!!...
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What agent could do to change your mind?
To listen to all our worries and try at least to help.
Was this helpful? Yes
Aug 16,2012
Minithumbdown
By:
Aug 16,2012
1 people found
this helpful
Currently using Gallant Richardson as a letting agent, and they are terrible. The contract said the property had a washing machine only to find it broken and Gallant Richardson saying they won\'t replace it or reimburse. Also when arranging the deposit payment and contract signing, they needed reminding and chasing! Considering the high admin charges, it\'s just not on. If you can possibly avoid using them, do!...
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What agent could do to change your mind?
- been more reasonable with charges - upheld their contract - been more organised
Was this helpful? Yes
Jul 21,2009
Minithumbup
By:
Jul 21,2009
2 people found
this helpful
Gallant Richardson is an ARLA registered agent. They are, quite simply, outstanding. I have always found them to be very professional and to be totally trustworthy. They work to minimise any problems involved in letting, while showing the necessary attention to detail. Communications are sent regularly and promptly and I never have to 'chase' for anything. I have had a high level of occupancy and an efficient service for some years and I would highly recommend their letting and management se...
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Was this helpful? Yes
Areas covered
  • CO1
  • Colchester
  • CO2
  • North Essex
  • CO3
  • CO4
  • CO5
  • CO6
  • CO7
  • CO8
  • CO9
  • CO11

NAEA ARLA NALS DPS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 4 6 7 0 0 0 2 2

Job vacancies

Please see a list of jobs available

Agent Fees

Tenant Fees:
£150 inc vat. Admin for each adult.
£60 inc vat. for guarantor if applicable.
£70 pet fee of applicable.
Last updated at 11:45 AM 01/04/2016 by Tim Wade

Complaints Procedure

In order to maintain a high level of service to customers, to ensure compliance with certain legal requirements, and to comply with the conditions of membership of NAEA (National Association of Estate Agents), ARLA (Association of Residential Letting Agents) and TPO (The Property Ombudsman)
Gallant Richardson adopt an In-House Complaints procedure
Last updated at 11:45 AM 01/04/2016 by Tim Wade
debbie ellis - upload your photo debbie ellis
5 reviews

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Tim Wade - upload your photo Tim Wade
7 reviews

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Andy Wade - upload your photo Andy Wade
8 reviews

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Debbie Wade - upload your photo Debbie Wade
1 reviews

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