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    Neil Dowsett
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    Stuart Dutton
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Properties for sale
Properties for rent
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
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Frosts were so on the ball selling my late fathers property which proved to be a very trying testing time. I can't speak highly enough of Stuart Dutton , he was constantly giving me updates and his professionalism and thoughness was second to none leaving no stones unturned. This is my second time using Frosts and will most definitely use them in the future. One final note, thanks again Stuart....
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Sep 04,2016
Minithumbdown
By:
Sep 04,2016
0 people found
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They were the most awful sales agent that I had experience in. Once the 'sales' guy get you to sign the contract, they don't bother to assist you with anything. Brochure photos? I can do better. House showings? The staff who appeared did not do anything to promote, didn't arrive beforehand to understand the property, in fact we as owners took the potential buyers through the house in the end. Talk about doing their job. So somehow we agreed to buy a property also sold by Frost and that is when...
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Comment on agent fees
Most expensive with the worst customer service
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Jul 21,2016
Minithumbup
By:
Jul 21,2016
0 people found
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In mid-February this year, we decided to sell our family home, along with my mother's home and make a joint purchase for the whole family. We contacted Frosts estate agent and John Sullivan arranged to do an evaluation on mums property in St Albans. He reassured us of Frost's abilities and professionalism and as such, we requested that John also evaluated our property in Markyate. Our houses were put on the market mid-April (the delay was only due to us being sure that we wanted to go ahead an...
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Comment on agent fees
very reasonable - negotiated a good deal as we were selling 2 houses through Frosts
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Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
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From day one, David was brilliant and gave us the confidence that we needed , entering this stressful process. Trudie , as our point of contact was perfect in every way. At all times we felt up to date and informed. Trudie is a star...
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Comment on agent fees
Acceptable, but well earned
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Apr 21,2016
Minithumbup
By:
Apr 21,2016
1 people found
this helpful
Daniela has been fantastic. I really appreciated that she listened and took the time to communicate often. I always knew she would reply quickly and honestly...
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Apr 14,2016
Minithumbup
By:
Apr 14,2016
1 people found
this helpful
Bought a property through Frosts last year excellent advise and communication. I would however like to thank you all at Frost for your assistance and professionalism. In particular Neil Dowsett was incredibly helpful and went the extra mile in my dealings with them. Would recommend and use again.Thank You...
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Comment on agent fees
Good
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Apr 21,2015
Minithumbdown
By:
Apr 21,2015
0 people found
this helpful
One of the worst agents I've dealt with. Having made an appointment view a property and driven 45 minutes I found out the property had already been let and we had not been told. Complete lack of disrespect, shameful service. Please avoid if you can. I would give them 0 zero stars if that was possible....
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Sep 12,2014
Minithumbdown
By:
Sep 12,2014
1 people found
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If I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made a viewing and were told en-route that they would be rearranging the viewing for a Saturday 'as its more convenient' for them. Of the 3 properties we did view, one woman was nice and polite, another turned up late then didn't have a clue what she wa...
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What agent could do to change your mind?
Useless. Better off closing down and restarting.
Comment on agent fees
Insanely high.
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May 02,2013
Minithumbdown
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May 02,2013
0 people found
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Awful Customer Service, I have move alot and have rented many properts before and have never been treated like this, they clearly dont care about there customers! When my shower broke property management were apauling, not to mention the crazy amount they charged for checking out of the property, something fishy going on there!! I Will not use Frosts again, and will not be recommending to friends....
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What agent could do to change your mind?
Customer Service in property Management needs vastly improving, rude and unhelpful. To be honest I was very upset by the whole experience.
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Jun 06,2012
Minithumbdown
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Jun 06,2012
0 people found
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Rented through Frosts a while ago. Paperwork was fine but staff very unhelpful and one in particular was very very rude and argumentative. Also we specifically advised them when we had served notice to vacate that they were to do NO viewings whilst we were on a 1 week holiday as we wanted NO access at all if we weren\'t present. We came back from our holiday to find they had let it!!!!!!!!!. DO NOT USE....
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Sep 27,2011
Minithumbup
By:
Sep 27,2011
1 people found
this helpful
Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who I also sometimes had to deal with. If I were ever to consider renting my flat out, Frosts would be my first choice agent....
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Aug 29,2011
Minithumbup
By:
Aug 29,2011
0 people found
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Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who I also sometimes had to deal with. If I were ever to consider renting my flat out, Frosts would be my first choice agent. ...
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Jun 06,2011
Minithumbdown
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Jun 06,2011
0 people found
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Positives: Marketing was good. When they finally did find a buyer, they managed to get me the asking price, which I was very pleased with. Good with handling liason between myself and buyer/chain during the sale. Negatives: Communication was poor at times. Viewings were few and far between. Didn't seem to do much until I was about to switch to a different agent. Expensive....
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Feb 28,2011
Minithumbup
By:
Feb 28,2011
1 people found
this helpful
I recently purchased my house through Frosts. I found their agents to be extremely professional, in particular Lucy who maintained regular contact during our search (the only one of the estate agents to do so) and then provided regular communications and progress updates through to completion. This greatly facilitated the process and avoided unexpected delays. Overall, a great performance. ...
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Jan 24,2011
Minithumbup
By:
Jan 24,2011
1 people found
this helpful
Excellent Service from start to finish. They sold our house for a good price within a week while we were on holiday. We have been kept informed of the progress of the sale throughout, and on the rare occasion we have needed to call the office for anything, we received a full response quickly if not immediately. I would highly recommend Frosts based on my experiences in dealing with them....
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Jan 09,2011
Minithumbup
By:
Jan 09,2011
1 people found
this helpful
We recently bought and sold through Frosts using the Marshalswick and St Albans offices. Frosts were great, in particular Justin, who had to deal with some tricky last minute negotiations. I wouldn't hesitate to recommend Frosts....
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Dec 17,2010
Minithumbup
By:
Dec 17,2010
1 people found
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Dealing with my Cousin's estate in St Albans from Taunton wasn't ideal. However, Frost's managed to achieve a better price for the property than I anticipated and kept me informed as the sale progressed. Rapidly identifying cash buyers, the sale proceeded to a satisfactory conclusion. I was impressed with Frost's willingness to carry out regular checks of the empty property on my behalf. ...
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By: Sales Manager
Dec 18, 2010
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Thank you very much for your feedback, we are delighted you had a good experience dealing with our company and greatly appreciate your taking the trouble to comment on the website.....
Nov 22,2010
Minithumbup
By:
Nov 22,2010
4 people found
this helpful
After 2 years of trying to sell and having previously used several other Harpenden agents I came across Frost's. The manager there personally came to value my property in Caddington and offered useful advice. Within 4 weeks of marketing they managed to achieve within ...
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Sep 20,2010
Minithumbdown
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Sep 20,2010
0 people found
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Appalling customer service. We've been fighting with our Landlord for the last two months over a deposit and it could all have been avoided hadn't their property management staff been so incompetent, not to mention rude over the phone and the most unhelpful I've ever seen in customer-facing jobs. And 10 days after vacating the property their rental agents still called us to arrange viewings. Other people may have had a good experience but to me a total disaster....
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Sep 15,2010
Minithumbup
By:
Sep 15,2010
0 people found
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Average. Well-drafted (clear) tenancy agreement. Charge over the top for references, but not as bad as some. No 24 hour contact, meaning that they aren't available when emergencies happen, and won't refund you if you take your own action. When they are in, though, they get things done (although they could be quicker). If I were the landlord, I would want a 24 hour emergency contact number for my tenants - ours have suffered damage as a result of one not being available....
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Jul 18,2010
Minithumbdown
By:
Jul 18,2010
0 people found
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Truely terrible! Put property on Market in Oct 09. Sold within a week to someone who Frosts told me was a cash buyer. Turned out the buyer needed a mortgage and couldn't get one. Only found this out in Dec! Put property back on Market having already moved out! Property left vacant but still Frosts call to ask if we can be out for viewings! After 2 months I returned to property to find that door had been left unlocked and halogen spots left turned on! Then in Jan, Frosts introduce another cash...
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Apr 17,2010
Minithumbdown
By:
Apr 17,2010
0 people found
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We have been renting through frosts for about 9 months now and not only is the house not living up to the standard the details said we have had numerous problems, trying to get them fixed is a real pain which takes far too long, we have been waiting 2 months for them to fix a broken garage door and it is always us which has to contact them. The final straw being this morning which they had booked viewings as they are trying to sell and after getting up early to clean the house we had to call th...
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Jan 10,2010
Minithumbup
By:
Jan 10,2010
0 people found
this helpful
Frost's were prompt with taking the photographs and putting the sales details on the website. Within 2 weeks we had over 10 viewings and accepted an offer. We would be happy to recommend Frost's and would use them again....
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Jan 04,2010
Minithumbup
By:
Jan 04,2010
0 people found
this helpful
Actually, I've bought, sold and let through Frosts and I wouldn't use anyone else!!! They are fast and efficient and go the extra mile to make sure you are looked after. I haven't the foggiest idea why anyone would use any other agent in St Albans. Other agents come and go, and they dangle the odd the carrot, but when you've already found the best you don't even consider them!...
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By: David S
Jan 13, 2010
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I suspect you may work for Frosts or maybe you just got lucky. I have had nothing but bad experiences in dealing with them. Unprofessional, uncoordinated and uninterested. It's astonishing they have survived the housing slump. ....
Jan 04,2010
Minithumbup
By:
Jan 04,2010
0 people found
this helpful
My wife and I recently bought a flat in the conservation area and were most impressed with the efficient and friendly service we recieved from this Estate Agency. they always returned my calls and kept us up todate with the progress regularly....
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Dec 31,2009
Minithumbup
By:
Dec 31,2009
0 people found
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Frosts advised me that I could get a higher price than the other agents quoted, by having an open day. After 9 viewings in one day I had 3 offers, and sold for higher than the asking price. Their fee's are higher than the other agents who quoted me, but you get what you pay for, and in the end I was happy to pay....
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Dec 24,2009
Minithumbup
By:
Dec 24,2009
0 people found
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They were very good at achieving the final sale despite a challenging buyer's solicitor. John Lawrence in particular was very helpful and I would have no hesitation in recommending....
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Dec 15,2009
Minithumbup
By:
Dec 15,2009
0 people found
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I recently purchased a property in central St.Albans via another estate agent but i chose Frosts to let it, which they did within 2 days! I now have this and one other managed by Frosts and i find them to be professional and efficient. I may consider further additions to my portfolio in 2010 and i can not see any reason not to stay with frosts - a good job, well done! ...
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Dec 11,2009
Minithumbup
By:
Dec 11,2009
0 people found
this helpful
My partner and I have recently moved house, with Frost's being the agent to sell our last property. The past reviews seem a little strange, as we recieved a very good service. Our property was with 2 different estate agents prior to being with Frosts. They brought round very few people claiming there were few people who wanted to view! It felt as though they weren't pushing for a sale. When we went with Frost's it was a breathe of fresh air! A couple of open days were organised straight a...
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Mar 16,2009
Minithumbdown
By:
Mar 16,2009
0 people found
this helpful
An agent from Frosts took us round a few properties; we liked one of them, so phoned back to put in an offer. The agent wasn't in, so we left a message 'that we'd like to put in an offer'. We weren't called back, so phoned again the following day. The same thing happened. We took the hint: if they can't be bothered with basic customer service when you want to put in an offer, what chance that they will be reactive when you're a tenant and the boiler breaks down? ...
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Last updated at 9:03 AM 22/04/2016 by Matthew Brand

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Last updated at 9:03 AM 22/04/2016 by Matthew Brand

Awards won by Frost's Estate Agents

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Firm rankings



Harpenden
6A Leyton Rd, Harpenden AL5 2TL
(1)
Marshalswick
61 The Quadrant, St Albans AL4 9RF
(2)
St Albans
4 Chequer St, St Albans AL1 3XZ
(29)
show all branches (4)
Wheathampstead
4 High Street, Wheathampstead AL4 8AA
(0)

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