Freeman Forman
2/5, 24 reviews
33% recommended
80% sales valuation accuracy
88% sales fee satisfaction
No company information

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 80% 88% £335,000 £615,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 3 6 5 0 0 1 8
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Freeman Forman has shocking customer service. They never get back to you. Always late to appointments and rude. I wouldn't recommend this company at a...”

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May 14,2019
Minithumbdown
By: 'Greg'
May 14,2019
2 people found
this helpful
Freeman Forman has shocking customer service. They never get back to you. Always late to appointments and rude. I wouldn't recommend this company at all as they are useless....
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Comment on agent fees
Na
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By: Marie
Jun 28, 2019
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I strongly agree ! Unfortunately I had to deal with their Heatfield branch and it’s just as bad. Unreliable, rude and very unprofessional ! ...

“Very poor...”

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Jan 29,2019
Minithumbdown
By: 'Jonesy'
Jan 29,2019
1 people found
this helpful
My experiance with Freeman Forman is very poor they tried to blame myself and my partner for mould issue where they said the tennant before us didn't have the issue but according to the neighbours the remnants before did have the issue and we are ...
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Comment on agent fees
Bad to expensive
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“Shambolic Service...”

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Nov 13,2018
Minithumbdown
By: 'Mr & Mrs Smith'
Nov 13,2018
1 people found
this helpful
After five appraisals of our property, we appointed FF to sell it. Photographs were dreadful. Communication between agents at the branch is appalling. This led to various 'mix-ups' which delayed the sale. Things would have run more smoothly, had we dealt directly with surveyors, agents ...
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“Highly recommended...”

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Sep 27,2018
Minithumbup
By: 'Peter'
Sep 27,2018
0 people found
this helpful
Excellent service from Helen, Stuart, Ebony, Emma and colleagues in selling my flat - from preparing the sale to navigating the selling process. Very professional - 5 stars....
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Comment on agent fees
Reasonable fees - happy to pay for the quality of service.
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“Shambles...”

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Sep 07,2018
Minithumbdown
By: 'Mrs cole'
Sep 07,2018
1 people found
this helpful
I would not rent from this company, our Flat wasn't ready, it was dirty, broken fixtures the list will go on!!! Very un professional and a complete shambles of a company!!!!...
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Comment on agent fees
Bad
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“Awful...”

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Sep 07,2018
Minithumbup
By: 'Millie cole'
Sep 07,2018
1 people found
this helpful
Awful! Moved into a place with my partner, our first place together. When we moved in it wasn't ready, dirty, things broken, was a nightmare! When we were told it would be all ready!!!! Still on going problems now and have been in here over 2 ...
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Comment on agent fees
Bad
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“We appointed Freeman Forman having had our property on the ......”

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Aug 25,2017
Minithumbup
By: 'Mr & Mrs B of Barcombe'
Aug 25,2017
0 people found
this helpful
We appointed Freeman Forman having had our property on the market for several months with another Agent without success. We were very happy with the service from Freeman Forman, particularly as they had a change of manager during our negotiations. The new manager John Crump ...
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Comment on agent fees
We negotiated a reasonable fee at the outset and there were no problems on this aspect
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“We have been trying to buy a house since september ......”

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Jan 15,2017
Minithumbdown
By: 'doovay'
Jan 15,2017
2 people found
this helpful
We have been trying to buy a house since september from them but were not told the property was not for sale until 4 months later, when we smelt a rat and managed to ring the vendors directly. The lies were extrodianry ranging from "they know ...
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“Calls not returned. Rude and time wasters. I always ask ......”

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Sep 23,2016
Minithumbdown
By: 'John Smith'
Sep 23,2016
2 people found
this helpful
Calls not returned. Rude and time wasters. I always ask myself how can these people hate their job so much?...
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“Very rude took ages too arange a viewing said she ......”

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Sep 28,2015
Minithumbdown
By: 'Mr C Ashmore-Short'
Sep 28,2015
3 people found
this helpful
Very rude took ages too arange a viewing said she was going to be late we had other viewings so had to cancel after driving all the way there then had voice mail saying had made it on time and expected us to be there. ...
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“I contacted and left an enquiry with Freeman Forman via ......”

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Aug 17,2015
Minithumbdown
By: 'Christopher from London'
Aug 17,2015
1 people found
this helpful
I contacted and left an enquiry with Freeman Forman via Rightmove about a 4 bed maisonette on De Cham Road, St Leonards. Having not heard the agent I telephoned them and eventually spoke to Julie Greenhow about the property. I was impressed with Julie's knowledge and ...
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“I felt very offended and put out when I was ......”

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Apr 22,2015
Minithumbdown
By: 'Josephine Evans'
Apr 22,2015
2 people found
this helpful
I felt very offended and put out when I was told I could not view a property as I did not have my own house up or sale. Total discrimination. I was genuinely interested in the property with the hope of putting my own property ...
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“I had an absolutely delightful experience with Freeman Forman Battle. ......”

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Feb 10,2015
Minithumbup
By: 'Jim Holden'
Feb 10,2015
3 people found
this helpful
I had an absolutely delightful experience with Freeman Forman Battle. Kevin and the team were fantastic, they pushed and fighted for me and got my property under offer and sold within 5 weeks of putting my property on the market. I couldnt speak higher of them. ...
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Comment on agent fees
Had said that fees were a little higher than others but assured me he could get the best price possible. They got me ‚£20,000 more than any other agent even suggested putting it on the market for. DEFINITELY worth the extra in fees !!!
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“We had previously tried to sell our property through Freeman ......”

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Jul 25,2014
Minithumbdown
By: 'Charles'
Jul 25,2014
1 people found
this helpful
We had previously tried to sell our property through Freeman Forman but this was a terrible experience. They agreed we could terminate our sales agreement with them in view of all the mistakes and problems they had put us through. We vowed never to do ...
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“Freeman Forman's Battle office's service can only be summarized as ......”

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Mar 04,2014
Minithumbdown
By: 'hastings1066'
Mar 04,2014
1 people found
this helpful
Freeman Forman's Battle office's service can only be summarized as inefficient, incompetent and ineffective. We have sold six or seven properties in the last 30 years, both in the UK and abroad, and we have never experienced such a disaster as Freeman Forman's "attempt" to sell ...
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“I don't usually write reviews but I was so incensed ......”

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Feb 13,2014
Minithumbdown
By: 'Oliver'
Feb 13,2014
0 people found
this helpful
I don't usually write reviews but I was so incensed by the lack of service I recieved from freeman foreman, eastbourne branch. I asked to view a property, with a promise to ring me back, two days later I phoned them again, and another promise ...
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“We put in numerous offers, all above asking price for ......”

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Nov 30,2013
Minithumbdown
By: 'disgrunted customer'
Nov 30,2013
4 people found
this helpful
We put in numerous offers, all above asking price for a property. They failed to call us back on each and every occasion to keep us up to date on what's happening and we had to keep chasing them. Numerous promises of call backs never ...
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What agent could do to change your mind?
Call back when you promise Be truthful with advice, the dodgy saleman tactics are clear they're just that Put offers forward to your client when you receive them.... in this instance it was clear there was a lesser offer competing, but the other buyers could complete marginally faster so they got their commission quicker.... it seemed to be all about when they got their commission which drove their behaviour.
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“DISCUSTING, Freeman Forman dishonest, rude. He came round and talked ......”

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Aug 05,2013
Minithumbdown
By: 'unhappy customer'
Aug 05,2013
8 people found
this helpful
DISCUSTING, Freeman Forman dishonest, rude. He came round and talked my mum into giving him £500 cash upfront to get her all set up with no receipt in which I have now found he has also charged her 2% for selling her house. Much to my annoyance ...
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“After our house sale fell through with a large tonbridge ......”

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Jul 10,2013
Minithumbup
By: 'Shelley'
Jul 10,2013
0 people found
this helpful
After our house sale fell through with a large tonbridge estate agent we switched to freeman foreman. I was nervous after reading mixed reviews however the office manager Ben Siggins was great. He was very approachable efficient and friendlly. The house is under offer in ...
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“Appalling staff member using insulting language when he believed telephone ......”

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May 10,2013
Minithumbup
By: 'Tony Woodruffe'
May 10,2013
2 people found
this helpful
Appalling staff member using insulting language when he believed telephone call had ended. Would suggest they ensure phone has been hung up before insulting potential customers. Disgusting behaviour. I would never use or indeed recommend using this branch again....
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“The agents at Freeman Foreman:* Tried to strongarm us into ......”

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Jan 21,2013
Minithumbdown
By: 'Disgruntled of Tonbridge'
Jan 21,2013
5 people found
this helpful
The agents at Freeman Foreman: * Tried to strongarm us into buying a mortgage with their 'financial adviser' even though we already had a mortgage - by insisting we meet with him before we could make an offer on the property * Failed to pass on our ...
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What agent could do to change your mind?
Told the truth
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“I sold my property very quickly and for more money ......”

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Oct 01,2012
Minithumbup
By: 'richardandJo'
Oct 01,2012
1 people found
this helpful
I sold my property very quickly and for more money than I expected, all the staff were very helpful but we were most impressed with Ben Morris, He originally valued my property and followed through on every promise he gave me when we agreed terms, ...
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“AVOID AVOID AVOID, Freeman & Foreman are terrbible, they inflated my ......”

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Sep 11,2012
Minithumbdown
By: 'Battle 1066'
Sep 11,2012
10 people found
this helpful
AVOID AVOID AVOID, Freeman & Foreman are terrbible, they inflated my valuation to get the business then they constantly tried to get me to drop the price. the staff are useless too, no feedback and rude. I complained to the manager but nothing happened. i should ...
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“Dreadful, failed to ensure that the property details they used ......”

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May 18,2010
Minithumbup
By: 'julestog'
May 18,2010
3 people found
this helpful
Dreadful, failed to ensure that the property details they used signed off by us, there was actually an error on the details and we are waiting to see what the buyers will do....
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By: Ron Branch Manager
Jul 17, 2012
View all comments (1)
We are not aware of this complaint and have had no complaints about any property misdescriptions. The management and staff of the branch have changed since 2010 and have recently won a prestigious award at the Estate Agency of The Year Awards for outstanding customer service 2012. If this person has a genuine complaint we would be graetful if the client could contact us and we will be happy to investigate. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Freeman Forman

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