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Fraser & Co

24 reviews
  • 3.1 /5 rating
  • 54% recommend
  • 76% fee satisfaction
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    Victoria Pendlebury
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    Louise Norris
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    Maryam Al-Awal
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    Hayley Stanborough
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    Alex Wharton
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    rumina akter
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    Tom Moore
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    Daniel Green
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    Hayley Stanbourough
We offer a different approach for marketing new and modern homes, prestigious houses and newly refurbished properties in Central London for purchase and letting.
 
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Properties for sale
Properties for rent
Not a transparent agent

Sep 17,2016
Minithumbdown
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Sep 17,2016
0 people found
this helpful
Completely frustrated with the attitude of the letting agent, the day I move to the property I had issues as the lift won't work and despite repeated calls and emails there was no response. I was left to deal with the situation all by myself....
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Comment on agent fees
What's the fees for if you can't be providing
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Sep 02,2016
Minithumbup
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Sep 02,2016
0 people found
this helpful
I bought a flat through them and Hayley was the agent. I can only recommend her. Very responsive and friendly. She helped chasing when needed and always answered all my questions, no matter how stupid they were. She's done an outstanding job and made me feel very comfortable with my first buy....
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Comment on agent fees
No fee for the buyer, but there was a refundable holding deposit which only concerns the buyer. Basically if the buyer withdraws they loose 2k. This does not apply to the seller, they can withdraw with no charge. Which is not a fair concept. Also according to the write up the deposit will be refunded after exchange, but it's upon completion in reality. Anyway I got it back in the end which is all that mattered to me really.
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Jul 16,2016
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Jul 16,2016
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I was thoroughly pleased with Daniel's prompt and patient services regarding the letting of my flat in Camden. In addition, he displayed excellent negotiating skills in achieving the rent amount that I sought. I would recommend him....
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Jun 02,2016
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Jun 02,2016
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Very good service provided overall. The branch was very responsive and helpful whenever assistance was required (e.g. fixing loose racks, fixing sealing in bathroom). Daniel was always available to help and provided professional service throughout the tenancy....
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Mar 10,2016
Minithumbup
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Mar 10,2016
0 people found
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I highly recommend you use Fraser and ask for Daniel by name as he is the best agent in London! He is the sole reason that we were able to move into the flat we wanted, and several times he went out of his way to make us feel welcome. I won't be using anyone else from now on....
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May 27,2015
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May 27,2015
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Good negotiation skill on the property sold, accurately provide market evaluation on property valuation, and proper handling of administrative matters....
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May 27,2015
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May 27,2015
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We are very pleased with our agent, Tom Moore, for his excellent services rendered to foreign clients. He assisted us to conclude the sales at our expected price within a short time frame. He called and emailed us frequently to update us on the market information. We strongly recommend him to owners who are considering to sell their flats....
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May 25,2015
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May 25,2015
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Tom was very prompt and organized and super accommodating in setting up viewings on short notice. He made the whole process very smooth from start to finish. We dealt with a lot of estate agents in trying to find the perfect property and Tom's succinct and efficient communication stood out. He was very professional yet friendly and always on time. A great experience all around!...
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May 13,2015
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May 13,2015
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Tom is very professional and excellent service, he updated progress with me frequently, answered all my questions, I'm very happy with this purchasing process....
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May 12,2015
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May 12,2015
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Tom Moore knew the area well, and offered to show me other properties within the same area although my focus was the one property due to time constraints. He kept me well informed along the purchasing process and helped ensure the purchase was expedient as possible. He has also kept in touch since updating me of future investments which is appreciated....
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Apr 21,2015
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Apr 21,2015
1 people found
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Tom was excellent keeping us very well informed all the way through the process. he gave us a lot of confidence that we were being dealt with with integrity and felt like we were clients even though we were the buyer....
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Apr 14,2015
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Apr 14,2015
2 people found
this helpful
Excellent work from Tom. The whole journey of buying the property was made very easy. Regular updates. He gave us very good advice and would definitely buy from him again....
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Feb 24,2015
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Feb 24,2015
0 people found
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Extremely bad experience. Property had an external balcony door that didn't close. This was already mentioned at the viewings, upon letting the appartment nothing was done. It took the agency 3 weeks to send someone to fix an external entrance door (repairing is at the discretion of the owner was the first response). Obviously Mrs Louise Norris is never available and always usy she can never pick up the phone, you can leave a phone number she will never call you back. If a property is managed b...
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By: Toni Gregort
Feb 24, 2015
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Dear Sir, Thank you for your review. We do appreciate your feedback and value our customer service to all tenants. If possible, I would like to discuss further with you and would appreciate if you could contact me directly on 0207 487 8232. Please do let me know how I can help further. Kind regards, Toni Gregory Head of Property Management....
Nov 05,2014
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Nov 05,2014
0 people found
this helpful
When I moved in I reported quite a few things broken, most of them haven't been fixed. I have reported some problems more than three times and nothing has been done about it. Now my washing machine is broken since over 1 week and it will be for at least another week. Last time I couldn't use washing machine for over 3 weeks. Terrible property management, unprofessional staff. I am pretty sure they will charge me for stuff I haven't broken at the end of the tenancy. Avoid this agency....
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What agent could do to change your mind?
They should fix reported problems!
Comment on agent fees
why did I pay those fees? They are not fixing things anyway!!!
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Sep 21,2014
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Sep 21,2014
0 people found
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Vary Rude, fake! worst experience ever! this agent promised to do lots of things and then she disappeared and didn't care about what i wanted, no customer management....
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What agent could do to change your mind?
please be more truthful and stop trying so hard to be fak.
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Jul 31,2014
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Jul 31,2014
0 people found
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Terrible company to deal with, started arranging viewing for our property after we'd only been there for 4 months and continued to view with very little notice at least once a week until the end of our tenancy. Any issues raised with the property were completely ignored, and email responses all took at least a week. At the end of the tenancy they charged an extortionate amount for the end-of-tenancy inventory check, and then attempted to make false deductions from our deposit. Avoid at all co...
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Jun 19,2014
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Jun 19,2014
0 people found
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Focused purely on collecting monies and refusing any responsibility for communal areas. I withheld rent after they ignored most of my complaints over three months, all of which were fair and were in the interest of the Landlord to have remedied. Terrible attitude and only offered threats....
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Apr 18,2014
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Apr 18,2014
0 people found
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Fraser & Co gave minimal notice when wanting to view the property, took on average at least one week to reply to emails, and had a complete lack of internal communication (in three days we had emails from five different employees saying the same thing). It took nearly two months to get our bond returned (they tried to charge us for missing items that weren't missing also). In the last year of our tenancy the agent who was dealing with us changed three times, and the handover of information a...
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What agent could do to change your mind?
Given a damn.
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Apr 04,2014
Minithumbdown
By:
Apr 04,2014
1 people found
this helpful
Before Renting : maximum attention to the customer until the contract was signed. During the tenancy : We reported some problems (a sofa broken, a bulb lamp not working ,mould in the bathroom, which were never fixed. We also spoke to the management who kindly answered that the landlord didn\'t want to fix the sofa and we had to keep it as it was! In general, when you need help for something and you call them, they never get back to you. Forget answers to emails. After the tenancy : They w...
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Jan 03,2014
Minithumbup
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Jan 03,2014
0 people found
this helpful
My experience renting through this estate agents has been great. I am very pleased with the service they provided. The gentlemen I dealt with was Mr Alex Wharton...... Throughout the process of finding my flat he was very helpful, friendly and polite. We are new to London so needed quite a few questions answered along with some advise. Having had bad experiences in the past with other agencies it was nice to be pleasantly surprised and I would recommend Fraser & Co and Alex to anybody lookin...
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Dec 30,2013
Minithumbup
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Dec 30,2013
0 people found
this helpful
I just rented a property through Fraser & Co (Baker Street) in a new building next to Warren Street station. I love the place as it is brand new, clean and very close to my university. Whilst dealing with them they were very helpful, friendly and professional throughout the whole experience and respond quickly to any questions or problems I have. I would definitely recommend them....
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Jul 30,2013
Minithumbdown
By:
Jul 30,2013
4 people found
this helpful
We were using Abode until we discovered without notice they were brought out including the staff into Frasers I assume they were about to go bust. We are not having to spend hundreds of pounds putting out flat right after terrible advice not to fight the tenants for the deposit after our flat was trashed. We now found out they handle a lot of IT contracts and have been told keeping the contract happy is far more important that a individual landlord....
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Mar 16,2013
Minithumbdown
By:
Mar 16,2013
8 people found
this helpful
This agent is absolutely appalling. Like the reviewer above, I\'ve been having problems with the windows in my apartment. I moved in about 6 months ago. Upon moving in I\'ve discovered that the windows in the kitchen and bathroom did not close properly (rendering the flat too chilly for basic activities). There are cracks in every single window in the flat. I reported this problem right away and so far nothing has been done aside from individuals coming in to get "quotes." I suppose th...
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Mar 08,2012
Minithumbdown
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Mar 08,2012
3 people found
this helpful
Never ever deal with Fraser & Co OR Their subsidiary Abode Estate Ltd in Feltham It's been more than 2 months now; they have not fixed Blinds in my Bed room. As per the Inventory Report the blinds are not working in one of the Bed room. I requested them to fix the problem, but it is still not fixed after more than two months. The response from Fraser & Co is very poor and unprofessional, below time explains why I am saying so. - Abode was seating on my complain email for 3 week...
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What agent could do to change your mind?
They should fix such a small and basic problem in 2-3 weeks’ time. They should be more courteous and understanding the pain of their customer.
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Agent Fees

No fees set.

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Awards won by Fraser & Co

Individual Branch Awards

London, NW1 6UY

Firm rankings


Overall

View All 4 Branches


Fraser & Co - St Johns Wood, London, NW8
Office 1
118 Boundary Road, London NW8 0RH
(0)
Fraser & Co - Marylebone, London, NW1
Office 2
189 Baker Street, London NW1 6UY
(16)
Fraser & Co - Paddington, London, W2
Office 3
11A Westcliffe Apartments 1 South Wharf Road, London W2 1JB
(2)
show all branches (4)
Fraser & Co - Paddington, London, W2
Office 4
11 Westcliffe Appts 1 South Wharf Road, London W2 1JB
(4)

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