• Sophia Lee
    Sophia Lee
  • Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • Antony Cope
    Antony Cope
  • David Bailey
    David Bailey
  • Philip Dockerill
    Philip Dockerill
  • Jamie Hutton
    Jamie Hutton
  • Joanna Socko
    Joanna Socko
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
  • Stephanie Dang
    Stephanie Dang
  • Kate Barton
    Kate Barton
  • claim your profile
    Kate Barton
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polit
Read full description...We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Properties for sale
Properties for rent
Mar 07,2017
Minithumbup
Philip Dockerill
Sophia Lee
By:
Mar 07,2017
Featured Review
1 people found
this helpful
I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs to the flat, and he was unfailingly good natured and adaptable when my timings for the valuation visit went awry. Sophia and Stephanie were patient and supportive throughout. This is a rare thing – an estate agency wi...
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Comment on agent fees
Their quoted fees are very reasonable
Was this helpful? Yes
Feb 01,2017
Minithumbup
Philip Dockerill
Kate Barton
By:
Feb 01,2017
Featured Review
0 people found
this helpful
Kate Barton did a fantastic job at helping me to find the right tenants for my home. She gave me great confidence in her ability and expertise, and had a good idea of the family I was ideally looking to rent to. Both Kate and Phil Dockerill, as well as Linda Cable, were a true pleasure to deal with and did everything they could to ensure the process went as smoothly and as quickly as possible. They are all genuinely nice people and I cannot recommend them highly enough....
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Comment on agent fees
The fees were originally quite a bit higher than the other agencies I was looking into, but they thankfully reduced them to the same as their competitors and were thereafter a very reasonable rate.
Was this helpful? Yes
Sep 20,2016
Minithumbup
David Bailey
Jason Taylor
By:
Sep 20,2016
Featured Review
16 people found
this helpful
David was in touch every few days to check for updates on my side and to let me know how the purchaser's side was getting on. The sale wasn't straightforward and so it was really important to have David letting the buyer know that I was always providing answers to my solicitor as promptly as I could. Jason would also regularly check with me that I was getting plenty of updates on the progress of the sale. The service provided was very professional and reliable and the sales team clearly know the...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 13,2016
Minithumbup
David Bailey
Jason Taylor
By:
Sep 13,2016
Featured Review
16 people found
this helpful
I sold my flat through Frankly James. As usual the whole process was not easy and I must say David, Gary and the whole team are very professional and helpful....
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Comment on agent fees
The fee was very reasonable.
Was this helpful? Yes
Jul 08,2016
Minithumbup
Jason Taylor
Jamie Hutton
By:
Jul 08,2016
Featured Review
16 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Mar 24,2017
Minithumbup
David Bailey
By:
Mar 24,2017
0 people found
this helpful
David was proactive and found us a great buyer within 2 days. I would highly recommend. Testament to this he also sold us the property originally!...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Philip Dockerill
Stephanie Dang
By:
Mar 24,2017
0 people found
this helpful
We used Franklyn James for our house sale. As an estate shdnts they were so helpful, reliable, professional. Nothing was too much trouble.pictures of our home were fabulous. We dealt with Phil Dockerill & Stephanie Dang. Both were fabulous. We were kept updated throughout the whole process. Would slwYs recommend the estate agents & Phil & Stephanie. Though I would not recommend or ever use the recommended Solicitors....
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Comment on agent fees
Fee was good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Stephanie Dang
By:
Mar 14,2017
0 people found
this helpful
We used Franklyn James to sell our house. We dealt with Phil Dockerill & Stephanie Dang. Both polite helpful , and Nothing was ever too much bother . They kept us updated regularly through the sales process . Communication was excellent....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Stephanie Dang
Jamie Hutton
By:
Mar 13,2017
0 people found
this helpful
Stephanie was very helpful, professional and honest during the purchasing process. There was no pretence. She was always available to assist and answer my queries. The move process was relatively quick and smooth and this was helped along by Stephanie. Jamie was also very friendly and helpful, answering any questions or queries. I would recommend this agent from my experience....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 21,2017
Minithumbup
Mark Kimber
Philip Dockerill
By:
Feb 21,2017
0 people found
this helpful
Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn&james....
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Comment on agent fees
Superb value!
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
As a purchaser, dealing with Mark as a vendor's agent, I found him to be efficient, courteous and straightforward. A pleasure to have had dealings with him....
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Lee Alter
By:
Feb 14,2017
0 people found
this helpful
we instructed Frankyn James to handle the letting and management of our flat following my meeting with Lee Alter. He arrived on time in order to view the flat and gave an honest opinion as to what to expect. His enthusiasm, knowledge and good communications are the reason why he was able to achieve a let within days. Very professional...
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Was this helpful? Yes
Jan 27,2017
Minithumbup
Jason Taylor
David Bailey
By:
Jan 27,2017
0 people found
this helpful
We retained Franklyn James to sell our flat after arranging a few valuations as we found them to be proactive and enthusiastic and they didn't disappoint. Our buyer ended up in a more complex situation than anticipated which put the chain at risk but their professionalism and thoroughness kept everything calm and all eventually went through as planned. David and Jason were both lovely chaps to work with and kept us up-to-date with everything that was going on. Wouldn't hesitate to recommend them...
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Was this helpful? Yes
Jan 20,2017
Minithumbup
Antony Cope
By:
Jan 20,2017
2 people found
this helpful
Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional....
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes
Jan 11,2017
Minithumbup
David Bailey
By:
Jan 11,2017
0 people found
this helpful
It was a pleasure working with David throughout my transaction - this was my first purchase and he was fantastic in walking me through the process and made it all very simple to understand. He was always very responsive and kept me up to date regularly. David was never pushy and was careful not to influence my decision but was able to guide me through answering any questions I had. Would definitely recommend....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
Kate Barton
By:
Dec 20,2016
0 people found
this helpful
Kate was fantastic, found us the perfect property for our location/budget/requirements. She very clearly (and honestly) explained all of the fees we would be paying, and when we need to pay them as well as how the process was going. She was extremely friendly and approachable throughout the entire process :)...
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Comment on agent fees
The fees were what we expected, on par with normal London rates.
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
Excellent service, always kept me in the loop with progress on the purchase and very friendly and open. I had heard many estate agent horror stories so was surprised at how helpful he was!...
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Was this helpful? Yes
Dec 16,2016
Minithumbup
Antony Cope
By:
Dec 16,2016
1 people found
this helpful
Antony has been responsive and communicative throughout the process. When viewing the chosen property, Antony also arranged a viewing of a similar property within our budget that was a short walk away, which was really helpful in providing some perspective. Antony was quickly in contact with the landlord and secured our offer successfully....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
David has been fantastic throughout the purchase. He has accommodated multiple viewings as well as kept me updated on a regular basis. Very professional service and will be looking to use them for rental services as well. Highly recommended...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
Excellent service and help from David during a long and challenging sale. David chased it all down and kept our onward chain happy. Many thanks!...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
David Bailey
By:
Dec 15,2016
0 people found
this helpful
David has been an absolute star in helping us with selling our flat and coordinating solicitors/buyers/ourselves to ensure this process has been as smooth and stress free as possible! Which it has been!...
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Was this helpful? Yes
Dec 14,2016
Minithumbup
David Bailey
By:
Dec 14,2016
0 people found
this helpful
Having had my property listed with another agent with no success David and his team took over the listing and the first thing I noticed was the increased communication coming from them regarding, viewings, etc... Thanks to their fluid network of clients the property sold relatively quickly at a price I was happy to achieve. Again, if you're looking for a quick sale at a good price, but more importantly open communication from your agents then I cannot recommend David and his team enough....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
Jason Taylor
By:
Dec 14,2016
1 people found
this helpful
I am retained by a client to purchase properties in Docklands on their behalf. I have now bought a number of properties through Franklyn James and have dealt with Jason on all of them. Jason provides a first class service from a professional who knows exactly what I expect and effectively manages my expectations while always ensuring that I am kept fully abreast of any developing issues. Can't fault him....
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Comment on agent fees
Not applicable. I am a buyer
Was this helpful? Yes
Dec 14,2016
Minithumbup
David Bailey
By:
Dec 14,2016
0 people found
this helpful
First agent I used in central London that once he understood my brief, he waited until the right moment and showed me the place I actually wanted. So many try to sell you something, this is not the case. With a bit of luck, we might have a deal! Good guy....
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Was this helpful? Yes
Dec 13,2016
Minithumbup
Stephanie Dang
Jason Taylor
By:
Dec 13,2016
1 people found
this helpful
Stephanie was very helpful from the very beginning of the process of buying property from arranging multiple viewing for us and our family to helping us with regular advise and updates throughout the process. We are thankful to Stephanie and her agency for helping us buy our first home. AND There were times when things weren't proceeding the way we expected from the solicitor's end and that is when Jason assisted us to get the things moving quicker and to reach the completion. he was very ...
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Stephanie Dang
By:
Dec 07,2016
1 people found
this helpful
I bought a property with Franklyn James, and was assisted by Stephanie Dang. Stephanie was extremely helpful and from day one, and always professional. As a first-time buyer, she made the process as easy as possible - flexible with viewings, very quick with responses and knowledgable. I would highly recommend Stephanie and Franklyn James....
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Comment on agent fees
Agent fees were very acceptable, given the great standard of services provided.
Was this helpful? Yes
Dec 06,2016
Minithumbup
David Bailey
By:
Dec 06,2016
0 people found
this helpful
David was extremely professional and helpful during the purchase process. He helped make the process seamless despite a number of complications associated with a chain purchase. He communicated regularly to provide sufficient updates and was a knowledgeable adviser....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
Jamie Hutton
Stephanie Dang
By:
Dec 06,2016
1 people found
this helpful
We bought a property through Franklyn James, and we were assisted thoughout the sale by Jamie Hutton and Stephanie Dang. Both were outstanding professionals, incredibly helpful, supportive and patient with our queries. Jamie supported us every step of the way, during what was a fairly complicated transaction, assisting us in anything we needed. He explained to us the correct procedure to end the tenancy of the flat we were renting, checked frequently with our solitors the progress of the tra...
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Comment on agent fees
As buyers we did not pay any fees
Was this helpful? Yes
Dec 01,2016
Minithumbup
Lee Alter
By:
Dec 01,2016
0 people found
this helpful
Having had a tenancy end early, leaving our apartment empty post-Brexit vote, we were concerned at how long it might take to re-let. FJ didn't take long to put in place a new three year tenancy, and kept us informed through the process to enable a constructive dialogue on rent and agent fee levels....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Nov 30,2016
Minithumbup
Stephanie Dang
By:
Nov 30,2016
1 people found
this helpful
Stephanie was proffessional , polite , helpful and efficient throughout the selling process . She was always available to advise and support , also proactive in dealing with any issues/challenges that arose . Franklyn James as an Agent i would highly recommend as all members of staff worked to a high standard ensuring that the sale of my property concluded in a quick and effective manor ....
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Comment on agent fees
in line with area market
Was this helpful? Yes
Nov 30,2016
Minithumbup
David Bailey
Jason Taylor
By:
Nov 30,2016
0 people found
this helpful
I must say, both Jason and David have been superb to meet, supportive throughout a difficult process in purchasing our home, and always professional. They stand out amongst the crowd! Welldone guys and Thankyou for your professionalism and support throughout....
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Comment on agent fees
Good compared to the competition and service received.
Was this helpful? Yes
Nov 28,2016
Minithumbup
David Bailey
By:
Nov 28,2016
0 people found
this helpful
David provided excellent service to us throughout our completed transaction and previously in helping us to reach earlier agreements on our property. His patience and professionalism were extremely commendable and David is truly a safe pair of hands, who is reliable and happy to help. We would highly recommend David to anyone looking to use the services of Franklyn James....
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Comment on agent fees
Fees were reasonable compared with those of other agents.
Was this helpful? Yes
Nov 21,2016
Minithumbup
Stephanie Dang
By:
Nov 21,2016
1 people found
this helpful
Stephanie was very professional from start to finish in buying me flat. She was very efficient, honest and straight talking. She told me clearly what should be done, tell you when and how it will be done. I can't find any fault in her. She also helped me in contacting letting team which I am currently working with. Full credit to Stephanie!!...
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Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
1 people found
this helpful
I chose Franklyn James for full management of my property. I found Rob to be very competent, professional and knowledgeable. Excellent service. Easily contactable and kept me informed each step of the way....
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Was this helpful? Yes
Nov 19,2016
Minithumbdown
By:
Nov 19,2016
0 people found
this helpful
Robert and James were excellent in the re-letting of the property. Nothing seemed to much for them and they provided accurate and timely updates as to progress. They were also very helpful to the tenants....
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Comment on agent fees
Fees were in line with my expectations and very fair, particularly given all the work they put in.
Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
The service was excellent and very supportive given i was new to letting in central London. The letting was very efficient and was let within days. Overall the team were professional, friendly and I would strongly recommend the team to a friend....
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Comment on agent fees
Competitive fee.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Mark Kimber
By:
Nov 15,2016
0 people found
this helpful
We just rented the property in fingal street, Greenwich,London and Mark Kimber was really helpful with everything, really capable in showing us the house properly and when we decided to take the flat, always available at any time for all our queries ! Also a nice and polite person capable in his job! In my mind I am really happy with the service he gave us and I will racomand Franklin James in the future for sure!...
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Was this helpful? Yes
Nov 14,2016
Minithumbup
By:
Nov 14,2016
1 people found
this helpful
I am foreign landlords who bought a buy to let. James is exactly who I was looking for. He solves every issue and often he anticipates them without bothering me - I am very happy with them....
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Comment on agent fees
fees are mkt std
Was this helpful? Yes
Nov 12,2016
Minithumbup
Stephanie Dang
By:
Nov 12,2016
1 people found
this helpful
Stephanie was very easy to reach, responsive and proactive in finding solutions during the house buying process. She ensured the process was completed just in time for us to move in!...
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Lee Alter
Antony Cope
By:
Nov 09,2016
2 people found
this helpful
We came to Franklyn James - following a recommendation from friends - after a very painful (and expensive) mess with another local agent. Our contacts at Franklyn James were Lee and Antony, both of whom were very professional to deal with. They found tenants for our property quickly, and all the admin details were dealt with quickly and efficiently....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Jason Taylor
By:
Nov 09,2016
1 people found
this helpful
Received excellent professional service from Franklyn James. They have been really helpful and attentive can't fault them! Very smooth transaction,...
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Comment on agent fees
Thought the fees were responsible.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Lee Alter
By:
Nov 04,2016
0 people found
this helpful
Lee recently helped us purchase an investment property and then found us good Tenants without a void period. All calls and emails were answered quickly and efficiently. Communication with both the Vendors and Tenants was good. Everything was carried out in a business like manner, with a common sense approach. Resulting in a quick and smooth purchase and let.... thank you Lee...
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Comment on agent fees
The Let / Managment fees are fair
Was this helpful? Yes
Nov 03,2016
Minithumbup
Gary Atkins
Tristan Hickman
By:
Nov 03,2016
1 people found
this helpful
Franklyn James manage a residential property in Limehouse for me. The property was damaged by a serious water leak and repairs were undertaken by the estate management company under an insurance claim. These works were particularly badly managed and Gary Atkins had to deal with numerous problems as they arose even though he could have justifiably claimed that was not his responsibility. His efficient input prevented a problem becoming a disaster. We were also trying to let the premises during t...
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Comment on agent fees
Fees are reasonable and competitive.
Was this helpful? Yes
Nov 02,2016
Minithumbup
Stephanie Dang
By:
Nov 02,2016
0 people found
this helpful
The service Stephanie had provided has been prompt, courteous, friendly and professional. I was selling and buying at the same time. Stephanie was always on top of things from chasing my buyer and my buyers' buyer....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
Antony Cope
By:
Nov 02,2016
3 people found
this helpful
It was first apartment I saw at Franklyn James. Very liked it and decided to make an offer. Anthony helped a lot in communicating with the lanlord and was very responsive and the whole process did not take long. I can definitely recommend Anthony!...
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Stephanie Dang
By:
Nov 01,2016
0 people found
this helpful
Stephanie was a true professional when helping me sell a property. Never too busy to answer questions communication was perfect would always call on Stephanie whether buying or selling again....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 01,2016
Minithumbup
Stephanie Dang
By:
Nov 01,2016
0 people found
this helpful
Amazing fast service, my apartment was let out within 24 hrs of it being on the market. The agent kept me updated with every progress of the letting. I am very pleased with the professional service I was given by Stephanie Dang....
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Comment on agent fees
The agent fee was the cheapest I found for the area.
Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By:
Oct 31,2016
0 people found
this helpful
There was hardly any break between the first tenancy and the second one. Really efficient work by Antony. Franklyn James and Antony have been serving us well for many years now....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By:
Oct 31,2016
1 people found
this helpful
The service with Anthony Cope was fast, easy and very professional. I am so happy with my new flat and I can really recommend Anthony Cope and Franklyn James....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By:
Oct 31,2016
1 people found
this helpful
After having poor service from another agent, we turned to Franklyn James and since then, we have had very good service. Antony has ensured that we have lost very little down time between lets and he has always been very efficient and pleasant. It is a pleasure to deal with him and other Franklyn James employees....
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Comment on agent fees
Average fees for London
Was this helpful? Yes
Oct 30,2016
Minithumbup
Antony Cope
By:
Oct 30,2016
0 people found
this helpful
I wanted to move quite quickly and Franklyn James made everything so easy. The additional requests I had made were met without dispute. Would definately recommend....
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Comment on agent fees
Fees seemed to be in line with other nearby estate agents.
Was this helpful? Yes
Oct 28,2016
Minithumbup
David Bailey
By:
Oct 28,2016
1 people found
this helpful
David was at all times professional and courteous to all parties involved in our transaction despite the added complications of it being part of a chain. i would recommend his services to family and friends...
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Was this helpful? Yes
Oct 28,2016
Minithumbup
Tristan Hickman
By:
Oct 28,2016
2 people found
this helpful
I would recommend Tristan and Franklyn James to anyone. Tristan was very helpful, communicating when needed promptly and efficiently. Advised me about various things that were new to me in a clear and precise manner. In a word - helpful!...
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Was this helpful? Yes
Oct 27,2016
Minithumbup
Jason Taylor
By:
Oct 27,2016
1 people found
this helpful
Wanted a quick sell at the best possible price. Jason had a very quick turnaround and did the photography the next day and buyers viewing the day after. We had an offer after 1 week. Completed in 7 weeks. The only headache i had is deciding two competing offers. Fanastic job, thank you....
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Was this helpful? Yes
Oct 26,2016
Minithumbup
Lee Alter
Tristan Hickman
By:
Oct 26,2016
2 people found
this helpful
I chose Franklyn James to rent my newly purchased property. My requirements were simple but difficult to accomplish - I needed a good return and a responsible tenant who will respect my brand new property. I worked directly with Lee Alter who was very professional and quickly pointed out the best price I can achieve which was even more than I hoped for. The property was let quickly without any problems....
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Comment on agent fees
Very reasonable for the service they provided
Was this helpful? Yes
Oct 26,2016
Minithumbup
Tristan Hickman
By:
Oct 26,2016
2 people found
this helpful
Tristan, and all the team at Franklyn James that we encountered, were extremely professional, kind, efficient and friendly. We didn't ever have to chase them for information or updates - they emailed promptly and rang us just to keep us updated with the progress. We at Relocation Workforce felt confident in the process the whole time and look forward to working with them again....
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Was this helpful? Yes
Oct 23,2016
Minithumbup
Tristan Hickman
By:
Oct 23,2016
4 people found
this helpful
Tristan is very professionnal. It was a pleasure dealing with him, the answers were quick and clear.He really helped during the different processes and found a solution that matches my needs. I highly recommend Franklyn James for their responsiveness, efficiency, and kind assistance....
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Was this helpful? Yes
Oct 18,2016
Minithumbup
Philip Dockerill
Kate Barton
By:
Oct 18,2016
17 people found
this helpful
As someone who was letting out their property to tenants for the first time, I was looking for an agent that would make the entire process as smooth as possible. I can confidently say that from the first meeting with Franklyn James, they stood out as the agent which understood this better than anyone else. In particular, the communication, care and attentiveness from Philip and Kate have been outstanding, all the way from providing the rental valuation, marketing the property, finding a suitabl...
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Was this helpful? Yes
Oct 18,2016
Minithumbup
Stephanie Dang
By:
Oct 18,2016
15 people found
this helpful
I first met Stephanie last November 2015 when she viewed my house as part of the "selling" team from Frankly Jones Blackheath/Deptford. There were some changes of staff soon after and Stephanie became the constant and reassuring person in pursuing and seeing through the sale of my house after the first sale fell through. She was always very friendly and helpful and very supportive in everything I needed to do in order to complete a successful sale. She showed great empathy for my situa...
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Comment on agent fees
I feel that Franklyn James should only charge 1% when they are sole agents especially when sellers show loyalty by staynig with them for a lengthy & complicated sale
Was this helpful? Yes
Oct 18,2016
Minithumbup
Tristan Hickman
By:
Oct 18,2016
16 people found
this helpful
Tristan is honest and candid in providing feedback on properties. Overall he has offered a good professional service and I would work with him again...
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Comment on agent fees
As expected
Was this helpful? Yes
Oct 14,2016
Minithumbdown
Mark Kimber
By:
Oct 14,2016
14 people found
this helpful
He's been very kind since the beginning and helped us out in the communication and negotiation with the landlord....
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Was this helpful? Yes
Oct 14,2016
Minithumbup
Jason Taylor
By:
Oct 14,2016
16 people found
this helpful
Swift from beginning to end- attentive and on the ball. We ran into some troubles in the beginning and Jason helped us through these and relayed every conversation to all parties involved when appropriate. Would definitely recommend....
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Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
15 people found
this helpful
Having been a landlord for fifteen years I have experience of many letting agents from several estate agencies. I found Aaron particularly straight forward to deal with. Aaron provided realistic expectations of achievable rent and gave an honest appraisal of the suitability of tenants given the criteria I had provided. Aaron was at all times responsive, timely in providing updates and feedback on viewings and professional in his approach....
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Was this helpful? Yes
Oct 13,2016
Minithumbup
Mark Kimber
By:
Oct 13,2016
16 people found
this helpful
We were in an hurry looking for an house to rent and even if we got back to him after a week from the first call, he's always been very helpful and helped us out with the negotiation....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Stephanie Dang
Philip Dockerill
By:
Oct 10,2016
15 people found
this helpful
It has been a pleasure to work with Stephanie in the last few months. I'm about to complete and get my property in a few days, despite the challenges with both sides solicitors, Stephanie was always there providing updates and facilitating the process as much as she could. Big thank you to her and Philip...
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Was this helpful? Yes
Oct 04,2016
Minithumbdown
Jason Taylor
By:
Oct 04,2016
13 people found
this helpful
* - we placed an offer accepted by vendor and paid a reservation fee to be told that vendor was proceeding with another buyer. Criticised by estate agent for not keeping in almost daily contact when in fact there was nothing for us to do and we have no control over lender's process and timescales. Disappointing and unprofessional. Won't be using to let any of our flats....
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Comment on agent fees
Na
Was this helpful? Yes
Oct 03,2016
Minithumbup
Lee Alter
By:
Oct 03,2016
15 people found
this helpful
I used Franklyn James to find a property to rent. In general, I have been happy with their service so far. In my opinion, their fees are a little higher than other estate agents, but they are professional and efficient. I have dealt with Lee, who has assisted me with several aspects of the lettings process and answered any questions I have had. He is enthusiastic and responsive....
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Was this helpful? Yes
Oct 01,2016
Minithumbup
Jason Taylor
By:
Oct 01,2016
16 people found
this helpful
I would certainly recommend Franklyn James for selling or letting your property. I have used Franklyn James for both, and their service has been outstanding, even in challenging market conditions. I value the honest and timely feedback, and the professional manner in which they operate....
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Was this helpful? Yes
Sep 30,2016
Minithumbup
Kate Barton
By:
Sep 30,2016
16 people found
this helpful
I recently dealt with Franklyn James estate agents regarding a property I did want to move into. I can fairly say I am Delighted with the help I received and exceptionally happy with the outcome. I was in need of their help on daily basis and fair to say they never let me down. The agent I had direct experience with was amazingly helpful. Informing me on daily basis about my progress and helping me get my referncing done in record time. I have worked with 4 different agencies and I can definitel...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
Kate Barton
By:
Sep 30,2016
15 people found
this helpful
Very helpful and reliable agency. Everything done on time. Kate has helped all of us a lot with all the stuff and paperwork. Highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 22,2016
Minithumbup
Jason Taylor
Lee Alter
By:
Sep 22,2016
16 people found
this helpful
I needed a valuation from both a selling and rental aspect. I called the office and spoke to such a pleasant man which was very refreshing and he answered all my queries. The agents that visited my property, Jason Taylor and Lee Alter were also so pleasant and honest, a rare find in some Estate agents. Although both very professional they had a friendly approach and were very helpful indeed. All of my questions were answered and I found the information they gave to me invaluable. So a big thank ...
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Comment on agent fees
N/A at present
Was this helpful? Yes
Sep 09,2016
Minithumbup
Jamie Hutton
By:
Sep 09,2016
15 people found
this helpful
Jamie was very helpful throughout the course of the purchase, following up with a the necessary parties to ensure a smooth transaction. He acted with transparency at every step of the process....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 07,2016
Minithumbup
Jamie Hutton
By:
Sep 07,2016
15 people found
this helpful
Jamie handed the purchase of our house well especially during this difficult time in the market, He was quick at getting back to us on queries we had and helped move things along smoothly and complete on a timely basis....
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Was this helpful? Yes
Sep 01,2016
Minithumbup
Jason Taylor
Jamie Hutton
By:
Sep 01,2016
16 people found
this helpful
Jason and Jamie worked hard on our sale in unusual and challenging circumstances. They were both always willing and able to help us and the sale progressed to a timely conclusion....
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Comment on agent fees
About right for the area.
Was this helpful? Yes
Aug 25,2016
Minithumbup
David Bailey
By:
Aug 25,2016
14 people found
this helpful
David helped me buy my first property and I found him to be helpful, reliable and extremely responsive. He really helped to ease the process and I had an extremely positive experience using Franklyn James as a result of the service he provided....
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Was this helpful? Yes
Aug 23,2016
Minithumbdown
By:
Aug 23,2016
11 people found
this helpful
Rented a house with FJ. First there have been lot of issues with this property as such(nothing to do with agent) and I have exchanged close to 80 emails now with my property manager at FJ and the issue is still unresolved and I am still suffering. The agent is probably right when she says the landlord is not responding - but then who is a property manager if they have to check with the landlord on each item? Pretty disappointed with the service from FJ and I am carrying an impression that they a...
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Was this helpful? Yes
By: Gary Atkins
Aug 23, 2016
View all comments (1)
We would firstly like to thank the reviewer for their comments and can confirm that Franklyn James are aware of the property and instance being referred to in the review. It is important to note that whilst Franklyn James remain as point of contact for occupants of our managed properties we, as with all Managing Agents, are not able to undertake maintenance items without express agreement of the landlord. As rightfully advised by the reviewer a large number of communications have taken place bet ...
Jul 08,2016
Minithumbup
By:
Jul 08,2016
15 people found
this helpful
Aaron was genuinely very professional and welcoming person was great to have him as our agent to find our new home. He was dedicated to the task, knew exactly what we were looking for and very honest too. Aaron found a few properties for us very quickly and was spot on with what we were looking for. He explained everything to us in full details and was 100% helpful from start to finish. Aaron in my eyes has very good potential and we wish him great success as we know he will get very far in this...
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Comment on agent fees
The fees were very reasonable indeed.
Was this helpful? Yes
Jun 28,2016
Minithumbup
Mark Kimber
By:
Jun 28,2016
16 people found
this helpful
Mark goes above and beyond the call of duty - time and time again. He is thoroughly professional, exceptionally loyal and hard working, always replies to emails and is readily available for any calls or questions - no matter how small they may be. He's friendly and accommodating and I could not recommend him highly enough and will be using him for all sales in future....
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Comment on agent fees
Very good and really competitive. Together with the service aspect - it's excellent value for money.
Was this helpful? Yes
Jun 25,2016
Minithumbup
By:
Jun 25,2016
16 people found
this helpful
Martin was polite, pleasant and straightforward throughout the process. He answered our enquiries quickly and clearly. We especially appreciated his efforts to gain us access to the property for refurbishment quotes at convenient times....
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Was this helpful? Yes
Jun 20,2016
Minithumbup
Stephanie Dang
By:
Jun 20,2016
15 people found
this helpful
I would thoroughly recommend Stephanie after her sterling service when selling my flat in the OneSE8 development. She was always professional, regular in her follow-ups and wonderful in sorting out last-minute logistical problems. She even did a Sunday viewing because a potential buyer could not other times....
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Comment on agent fees
In line with others.
Was this helpful? Yes
Jun 16,2016
Minithumbup
Kate Barton
Philip Dockerill
By:
Jun 16,2016
14 people found
this helpful
FJ offer a great value service. As a remote landlord, I need to have a team that I can rely on to assist with issues professionally and courteously at short notice, and FJ do just that!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 15,2016
Minithumbup
Mark Kimber
By:
Jun 15,2016
15 people found
this helpful
One Saturday I sent various messages to various Estate Agents telling them that I was about to put my father's house on the market. The very next day, Sunday, I received a phone call from Mark Kimber and within a few minutes I knew I was in safe hands. Throughout the negotiations with potential buyers and solicitors Mark made my every request a reality. At no point did I have any trouble in getting to speak with him. In my experience, rarely are the words Estate Agent and Satisfied Customer appe...
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Comment on agent fees
Excellent value for money. Worth every penny.
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
15 people found
this helpful
Very pleased with Aaron's service. I genuinely have only positive notes... Clear and honest approach. Came across as fully professional, timely and efficient on a tight deadline. Top level of customer service. Looking for a new home can be stressful but I always felt in safe hands when dealing with Aaron. As a previous reviewer mentioned Aaron was very approachable/easy to communicate with and I never felt under pressure - definitely very refreshing. Very happy client. I wish him a successful ca...
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Was this helpful? Yes
Jun 14,2016
Minithumbup
Stephanie Dang
By:
Jun 14,2016
14 people found
this helpful
Stephanie's help was invaluable during the recent purchase of our property. We encountered a few issues during the conveyancing (not to do with Franklyn James) and the process was quite lengthy but Stephanie was always very proactive in chasing things up and keeping us up-to-date. I would definitely recommend Stephanie....
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Comment on agent fees
N/A
Was this helpful? Yes
May 30,2016
Minithumbup
David Bailey
By:
May 30,2016
16 people found
this helpful
Tarkan was in every way a breath of fresh air. I did meet one or two very good agents (including David Bailey from the same agency) but Tarkan was the one agent I would trust implicitly and always be pleased to recommend. Highly professional and efficient, he always gave good gave sound advice, never made me feel rushed and was extremely good at communication. Thank you and hope to engage your services in the future....
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Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
14 people found
this helpful
Tarkan has been the best estate agent I have dealth thus far, I have purchased a few properties and the experience of seeing this through to completion has been the smooth sailing. Tarkan did not try to sell us a house, rather he took personal interest in our circumstances and what we would like and where we would feel home. We would recommend him highly. Super A++++++++++++++++++...
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Was this helpful? Yes
May 19,2016
Minithumbup
Mark Kimber
By:
May 19,2016
14 people found
this helpful
Fantastic experience. Mark + team were extremely professional, timely, responsive and very helpful. We asked the see the property several times and Mark communicated fantastically between ourself and the vendor....
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
14 people found
this helpful
Tarkan recently helped us to buy a flat in Limehouse. From the very start of our search he was helpful, efficient, and always went out his way to answer our questions quickly. Moving house is always stressful but it helped massively to have a nice and normal person guiding us through it. Tarkan is really good at his job and gives the impression that he really enjoys what he does and cares about it. That's such a rare thing these days!...
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Comment on agent fees
N/A
Was this helpful? Yes
May 06,2016
Minithumbup
Tristan Hickman
By:
May 06,2016
15 people found
this helpful
Our first contact with Franklin James recently introduced us to Tristan who we feel is really professional and good at communication. Really appreciated Tristan who came on his way out on his day off to hand us the key for our new tenanted property. Overall great customer experience and wouldn't mind recommending Tristan and Franklin James to all our immediate network of people. Thanks again...
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Comment on agent fees
Fair and Upfront about the cost breakdown right from the start in black and white no hidden charges like others.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
14 people found
this helpful
I found Martin very helpful. Prompt replies to my inquiries.Very pleasant agent to deal with. I highly recommend him....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 22,2016
Minithumbup
Jamie Hutton
Mark Kimber
By:
Apr 22,2016
14 people found
this helpful
I would like to thank Jamie Hutton for the swift and professional sale of my property. Both Jamie and Joseph Solomons and Mark Kimber from the Bow branch worked efficiently and kept me informed about the sake every step of the way. I rate all three members of staff as excellent....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 15,2016
Minithumbup
Stephanie Dang
By:
Apr 15,2016
14 people found
this helpful
Stephanie was excellent in keeping me updated and staying in touch with all parties to ensure the sale went through as quickly and easily as possible. A pleasure to deal with....
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Comment on agent fees
I was less keen on the retainer deposit that has to be paid when an offer is accepted as this isn't normal practice. I understand the logic that it helps ensure both parties are committed to the transaction, but feel in that vein, if one party pulls out of the sale then some or all of the deposit should go to the party that lost out.
Was this helpful? Yes
Apr 08,2016
Minithumbup
Kate Barton
By:
Apr 08,2016
15 people found
this helpful
Extremely helpful throughout whole process, including key handover once completed. Would recommend to anyone brenting a property. Landlord also very complimentary....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 08,2016
Minithumbup
Kate Barton
By:
Apr 08,2016
15 people found
this helpful
Kate has been kind and helpful. She has been responsive when we have messaged her. Thank you for your help....
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Comment on agent fees
We did find that the agency fees at Franklyn James were high but there was a correspondingly large amount of paperwork and admin involved in securing the tenancy.
Was this helpful? Yes
Apr 06,2016
Minithumbup
Mark Kimber
By:
Apr 06,2016
13 people found
this helpful
Mark has been very helpful throughout our purchase and I would absolutely recommend him to others. Thanks Mark for all your hard work on pushing our sale through as efficiently as possible!...
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Was this helpful? Yes
Apr 05,2016
Minithumbup
By:
Apr 05,2016
16 people found
this helpful
The service I received from Adrian Burch at Franklyn James has been excellent. He has always been prompt in his responses and kept me up to date with all stages of the sale. I have felt comfortable to seek his advice which I have found to be very supportive. His professional approach meant the sale went through in time for the deadline and made the whole experience less stressful for me....
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Comment on agent fees
I negotiated fees with the Agent, which I felt was fair
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
14 people found
this helpful
Such a pleasure to finally meet the one estate agent that is professional, responsive and extremely swift in delivering on his promise. Flat went up in January. And this is us today with a property completed on. Martin you have been outstanding throughout, thank you!...
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Comment on agent fees
Great value for money, he certainly earned it!
Was this helpful? Yes
Apr 04,2016
Minithumbup
Kate Barton
By:
Apr 04,2016
17 people found
this helpful
exelente service with great dedication and patience . dedicated and practical employees. I was very well attended and most of the time with quick solutions to speed the process....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
16 people found
this helpful
Aaron did a professional and courteous job representing Franklin James. I was always comfortable contacting himand confident that hewould respond promptly and work hard to answer my questions about the lettings. No complaints and I'd be happy to use them again....
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Was this helpful? Yes
Mar 24,2016
Minithumbdown
By:
Mar 24,2016
11 people found
this helpful
Gary Atkins is the worse Estate Agent I have never seen. He could be very threatening, just one advice avoid him. His only and unique goal is to take money from both Landlord and tenant. Once you will be in the property he will try to find any reasons to increase the rent that you have to pay, If you have any issue with appliance in the property he will be a nightmare to get it repaired or changed or he could say that it is your fault and you have to pay for it. I advise you to read be ver...
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Was this helpful? Yes
By: Gary Atkins
Mar 24, 2016
View all comments (1)
Thank you for your review I am sorry to hear that you feel any aspect of the service which you have received has been below the standard which you would have expected. I would be more than happy to look into this matter further if you can provide an address with which your review has been made. It is important to note that, as an agency, we act upon instructions received from our clients in respect of any rent increase proposals, these decisions are not made by Franklyn James Estate Agents. With ...
Mar 18,2016
Minithumbup
Stephanie Dang
By:
Mar 18,2016
34 people found
this helpful
Stephanie and Chris Dunphy worked hard to sell my property which reached an agreed offer just before Christmas after Chris spent an hour with buyers walking around Deptford (as the buyers were new to the area). Stephanie then worked hard with the buyers solicitors, which were not easy to work with for anyone involved, but she did, and the sale completed in March. Franklyn James is a good trusted & professional new agent in Blackheath/Deptford area....
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Comment on agent fees
I hope they retain their pragmatic approach that works for seller and agent.
Was this helpful? Yes
Mar 18,2016
Minithumbup
Jamie Hutton
By:
Mar 18,2016
34 people found
this helpful
Excellent, professional service from Franklyn James. Jamie Hutton was particularly outstanding. He is very knowledgeable and gave us sound advice. He kept us well informed and answered all our questions and took great care in all the negotiations. First Class service Thank you very much....
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Was this helpful? Yes
Mar 17,2016
Minithumbup
Jamie Hutton
Jason Taylor
By:
Mar 17,2016
35 people found
this helpful
Jamie and Jason were both very helpful and knowledgable. Great experience from start to finish. I'm confident they fought hard for me every step of the way and they certainly got stuff done as quickly as possible....
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Comment on agent fees
Perfectly resonable, was happy with the situation.
Was this helpful? Yes
Mar 03,2016
Minithumbup
By:
Mar 03,2016
33 people found
this helpful
Tom helped us with everything right from the beginning. Even though we had a bit of an issue with the past tenant, Tom helped us sort that out by always being there to help us sort it out and updated us with how the issue was being resolved. He even dropped off keys on a weekend which he didn't have to do for us! Overall, our experience with Tom and Franklyn James has been excellent....
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Comment on agent fees
A bit expensive.
Was this helpful? Yes
Feb 27,2016
Minithumbup
By:
Feb 27,2016
34 people found
this helpful
Paul did a very good job in looking for a new tenant, bringing us together with excellent Elite plumbing and taking care of the renovation of our appartm. When we came over to London all the Franklyn James Staff were very helpful and competent ....
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Comment on agent fees
It is worth it
Was this helpful? Yes
Feb 26,2016
Minithumbup
By:
Feb 26,2016
35 people found
this helpful
Aaron was very nice and helpful. He provided me with several options that matched exactly what I was looking for. He kept all appointments for viewings and was very reliable and easy to communicate with. In addition he made thoughtful suggestions on how to arrange the furniture in the flat and even helped me with my internet provider. He was very supportive in the negotiations with the landlord and achieved a very good deal for a fantastic flat. All in all I'm a very happy customer....
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Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
33 people found
this helpful
I am very grateful to have met Tom, without him I wouldn't be able to get the property I wanted. Very helpful, friendly, professional and quick to respond to my endless queries. Thank you, Tom!...
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Was this helpful? Yes
Feb 24,2016
Minithumbup
David Bailey
By:
Feb 24,2016
34 people found
this helpful
David Bailey demonstrated to us that estate agents can provide a really excellent service: extremely professional, friendly, effective and efficient. David has been very proactive, always responded quickly and clearly and gave realistic and helpful advice throughout the process. His calm demeanour has very much helped to keep the process moving. Easily the best estate agent we ever dealt with. Thanks again!...
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Comment on agent fees
Very competitive and excellent value for money.
Was this helpful? Yes
Feb 18,2016
Minithumbup
Stephanie Dang
By:
Feb 18,2016
33 people found
this helpful
Excellent professional and personable service. Sales completed within 8 weeks (including Christmas and New Year) from offer. Stephanie has been very helpful throughout the entire sales transaction. She ensured all prospective buyers were clear about all relevant information during marketing, so viewings had maximum impact. Offer was made within a couple of weeks from marketing. Her thorough knowledge of the mortgage process was critical in helping the first-time buyer proceed swiftly. Stephanie ...
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Comment on agent fees
Excellent - very competitive
Was this helpful? Yes
Feb 16,2016
Minithumbup
Kate Barton
By:
Feb 16,2016
33 people found
this helpful
I agree with Franklyn James mission statement Frank, straight and honest talk. They are great dedicated team working excellently together to fulfil their business ambition. They mean business, flexible and professional in their approach to me. There were definitely no half measures and no cut corners. Everything was done to book and in good time....
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Comment on agent fees
Good.
Was this helpful? Yes
Feb 16,2016
Minithumbup
David Bailey
By:
Feb 16,2016
32 people found
this helpful
David was reliable, professional and approachable right the way through the transaction. He responded very quickly to emails and provided regular updates. He chased the other side and solicitors whenever necessary and did everything that I could have asked of him. I am a real estate solicitor myself and I could not recommend him enough....
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Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
33 people found
this helpful
Tarkan was knowledgeable and helpful - continues to be. After coming across awful city agents, he was a breath of fresh air! No question was too much and he was extremely approachable. I would continue to work with your agency because of the fantastic service we have received from him....
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Was this helpful? Yes
Feb 15,2016
Minithumbup
Antony Cope
By:
Feb 15,2016
34 people found
this helpful
Antony couldn't have been more helpful. We wanted to move as quickly as possible, and the whole process was completed in entirety in under a week. All of our additional requirements were met without any questions or delay. All in all a pleasant experience....
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Comment on agent fees
Fees were reasonable and fair, and there were no hidden surprises.
Was this helpful? Yes
Feb 13,2016
Minithumbup
Antony Cope
By:
Feb 13,2016
34 people found
this helpful
After our previous experience, we had become rather disillusioned with letting agents. We decided it was time for a fresh start, so glad we did. Working with Franklyn James has been a completely new experience, far exceeding our expectations. Nothing has been too much trouble; promises of actions have been fulfilled and levels of communication have been superb. The property was re-let within days of the previous tenant leaving, with full diligence checks having been undertaken on the new client...
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Comment on agent fees
The fees are in line with other agents but I feel we have received a far better service from Franklyn James for the amount paid than from our previous letting agent. We were pleased to note the fee percentage reduces if the tenant decides to stay on for subsequent years; the opposite was true in our previous experience, which considering the level of service had been dire was rather galling!
Was this helpful? Yes
Feb 13,2016
Minithumbup
By:
Feb 13,2016
31 people found
this helpful
I found Martin to be very professional, competent and certainly went the extra mile to deliver a high level of service....
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Was this helpful? Yes
Feb 13,2016
Minithumbup
Mark Kimber
By:
Feb 13,2016
31 people found
this helpful
I found Mark and David to be highly professional and easy to deal with throughout the sales process. Despite some unavoidable legal difficulties with the process, I found that they made every effort to answer my questions as best they could, and try to get things moving as quickly as possible given some difficult circumstances. I would definitely recommend them to others....
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Was this helpful? Yes
Feb 12,2016
Minithumbup
Antony Cope
By:
Feb 12,2016
32 people found
this helpful
We moved to London last month and needed to find the appartment very quickly. Franklyn James represented by Antony provided excellent service and help with all the documentation. Antony was very flexible, willing to help and explain all the neccessary steps in the process of renting a property. Had a very good overall experience. I would definitely recommend....
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Was this helpful? Yes
Feb 12,2016
Minithumbup
Jamie Hutton
By:
Feb 12,2016
32 people found
this helpful
Jamie made a difficult transaction complete without many difficulties. His honest communication of facts on both ends of the transaction made me comfortable dealing with him and I therefore recommended Jamie (Franklyn James) to my landlady when she decided to put her property on the market. I would not hesitate to do so again. Well done Jamie!...
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Comment on agent fees
I was a buyer so there was no fee charged to me.
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
33 people found
this helpful
Tom Price is a friendly, warm and professional agent. He did a wonderful job in finding and securing our rental home in Victoria park. Finding our dream home had proven to be too difficult for other agencies. However, Franklyn James found us the perfect home. Tom made the process run so smoothly for us. He displayed exceptional skills in communication and responsiveness He was always approachable, helpful and reliable. He did an excellent job and we can not thank him enough. Cheers to you Tom...
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Was this helpful? Yes
Feb 12,2016
Minithumbup
Antony Cope
By:
Feb 12,2016
31 people found
this helpful
Paul helped move our paperwork so that we were able to move-in to our flat within 5 days of putting in our offer! He worked very long hours to ensure we had a smooth move. I would absolutely recommend Paul & the team at Franklyn James to anyone looking to move house. Antony was an all-star agent from our first call through taking our deposit. He was sure to answer all questions and reach out to our new landlord on several occasions before we made an offer. He helped all parties reach a reas...
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Was this helpful? Yes
Feb 12,2016
Minithumbup
Jason Taylor
Jamie Hutton
By:
Feb 12,2016
33 people found
this helpful
I've recently sold my property through Franklyn James and i was both impressed and delighted with the service they provided, in particular Jason Taylor, Martin Champe and Jamie Hutton. I first contacted Jason to discuss the possibility of FJ marketing the property and found him to be friendly, honest and knowledgeable. He also managed to get me an above asking price offer on the property on only the second or third viewing so is obviously a talented sales negotiator as well. Circumstances dictat...
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Comment on agent fees
Their fee was neither the cheapest or most expensive of all the agents i contacted so i was happy to take it for what it was.
Was this helpful? Yes
Feb 12,2016
Minithumbup
By:
Feb 12,2016
32 people found
this helpful
I would like to say a big thank you to Tarkan and the team at Franklyn James I found Tarkan easy to talk to and very patient with all my questions . He worked so hard with viewings comments made and informing me every step of the way. I would recommend Tarken an the team there very enthusiastic an caring an will be 100% there for you. Thank you again Tarken I couldn't have got through this without you....
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Comment on agent fees
good
Was this helpful? Yes
Feb 08,2016
Minithumbup
Nicole Kennedy
By:
Feb 08,2016
31 people found
this helpful
Nicole is always courtesy, friendly and professional who went that extra mile to make my lettings process easy. I enjoy working with her....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jan 27,2016
Minithumbup
Stephanie Dang
By:
Jan 27,2016
33 people found
this helpful
Stephanie is very professional in her approach. She has kept us informed through out the selling process and provided sound advice when needed....
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Was this helpful? Yes
Jan 19,2016
Minithumbup
Mark Kimber
By:
Jan 19,2016
31 people found
this helpful
My experience in buying a flat in London has been quite stressful and difficult, but I wish to thank Mark Kimber for his support and assistance. He has been precise and supportive. Particularly appreciated the way he dealt with my solicitor. Many thanks also to Tarkan Ahmet for his kindness and availability....
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Was this helpful? Yes
Jan 19,2016
Minithumbup
Jamie Hutton
By:
Jan 19,2016
31 people found
this helpful
Jamie is just brilliant! He is always there and very responsive to all your enquries and good at keep balls rolling....
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Was this helpful? Yes
Jan 14,2016
Minithumbup
Mark Kimber
By:
Jan 14,2016
32 people found
this helpful
Excellent professionals. Excellent sellers/negotiaters. Got me a buyer within a week of property in the market with the asking price achieved. Will not hesitate to use Franklin James. Many thanks to Mark and Joseph....
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Comment on agent fees
Slightly on the upper side
Was this helpful? Yes
Jan 12,2016
Minithumbup
By:
Jan 12,2016
30 people found
this helpful
Excellent service all round. I would not hesitate using this estate agency and its smiling staff again. Tarkan and Jo were very professional, friendly and helpful - nothing was too much trouble. Thank you guys!...
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Comment on agent fees
No complains
Was this helpful? Yes
Jan 12,2016
Minithumbup
Jamie Hutton
By:
Jan 12,2016
31 people found
this helpful
Professional, helpful and prompt in dealing with queries willing to go the extra mile. Happy dealing with Jamie and will definitely recommend to others....
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Was this helpful? Yes
Jan 08,2016
Minithumbup
Jamie Hutton
By:
Jan 08,2016
32 people found
this helpful
Quick and professional respond to all queries. Will definitely introduce to others and hopefully will be dealing with Jamie again when future opportunities arise....
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Jan 04,2016
Minithumbup
Mark Kimber
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Jan 04,2016
30 people found
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Mark is a consummate professional - polite, thorough, responsive, straight-talking, knowledgeable and unflappable. Under Mark's leadership, Franklyn James got me an offer that two other agents in the area could not achieve and at the most competitive commission rate. I dealt with 3 other leading agents in the area and Mark and his team easily ranked 1st for efficiency and effectiveness. What more can I say? Thanks Mark!...
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Comment on agent fees
FJ were the most competitive out of the three leading agents I got quotes from.
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Dec 22,2015
Minithumbup
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Dec 22,2015
29 people found
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Through the staff of Franklyn James, Blackheath, my wife and I were able to sell our property in a relatively short space of time. The service was excellent from start to finish. Their valuation was spot on which showed how good their knowledge of the local market was. Offers were received very quickly and communication was good. We would like to thank Chris, who spent many hours diligently showing prospective buyers around and answering the many questions we were asking. Not forgetting Graham...
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Dec 21,2015
Minithumbup
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Dec 21,2015
31 people found
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Aaron was extremely professional in booking appointments. He was not only considerate but understanding if it was not convenient. All of his applicants were appropriate for the property. His approach was excellent. He made sure he knew the details of the property without over selling. He had a good rapport with his candidates and without being too indiscreet was by far the better lettings agent than his competitor for the property, which was one of the larger more well known agents in the area. ...
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Dec 17,2015
Minithumbup
David Bailey
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Dec 17,2015
29 people found
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David Bailey's ‘hands on' approach to my flat sale has been absolutely outstanding! The examples are plentiful. He was always on the other end of the phone or email. He communicated progress with the flat sale throughout. He liaised directly with the buyer regarding timescales as well as the in-house solicitor. David even ordered and changed the oven light bulbs (long story!!). Need I say more? Many thanks for all your help David. It is very much appreciated!!...
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Dec 14,2015
Minithumbup
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Dec 14,2015
30 people found
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We purchased our property through Franklyn James and worked with Graham and Chris. They were fantastic. Helpful, calm and understanding. They made the process not only easy and painless but actually enjoyable. We would absolutely use them again for both buying and selling and feel a very strong sense of loyalty towards both them and their company....
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Dec 11,2015
Minithumbup
Stephanie Dang
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Dec 11,2015
30 people found
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I am in the process of buying a property as a first time buyer. Stephanie has been extremely helpful, professional and friendly since first speaking on the phone to arrange a viewing right through to my current situation of finalising legal details of the sale. She helped me put in a suitable offer, recommended a mortgage advisor who has proved to be very good and has been quick to answer my queries, as well as proactively providing updates. I have also been impressed with her colleagues when St...
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Dec 08,2015
Minithumbup
Mark Kimber
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Dec 08,2015
32 people found
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We asked Franklyn James for a valuation nearly a year ago. Mark came to look at the flat. He arrived promptly, gave us advice as to our options and gave a realistic valuation. He was obviously familiar with the area and what could be achieved. We were acting for a friend under a Court of Protection Order so the process was considerably drawn out and we were not able to put the property on the market until many months later. Mark kept in touch in a helpful and friendly way, without making us feel...
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Comment on agent fees
I found the fees very reasonable especially considering the amount of work Mark put into this to overcome the problems we encountered.
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Dec 05,2015
Minithumbup
Antony Cope
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Dec 05,2015
32 people found
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I am very new to London. So I feel it is very difficult to find the property for rent. But after checking in the Right Move I selected the my property through Franklin James agent (Antony Copes). He is very good in providing all the required information about the property and help me lot to get enter in to the property quickly. I would like to say BIG thanks to Franklin James letting agency. I strongly recommend to my friends to get any property through franklin James....
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Comment on agent fees
I think agency has collected reasonable fees.
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Nov 30,2015
Minithumbup
Jason Taylor
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Nov 30,2015
36 people found
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We sold our house through Frankly James recently. We would like to thank Jason and his team for providing us with excellent service and great customer service....
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Nov 27,2015
Minithumbup
Mark Kimber
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Nov 27,2015
33 people found
this helpful
Very impressed with Mark's approach and Franklyn James altogether. He was enthusiastic, gave an honest and realistic valuation of our property and communicated extremely well at all stages to date. After our initial approach we went with a cheaper agent but they failed to market the property (over six weeks) to our satisfaction and so we went to Mark at Franklyn James and within a week our property was sold! Mark made every effort to make our experience smooth, he kept us very well informed and...
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Comment on agent fees
We felt the fees charged were very reasonable.
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Nov 27,2015
Minithumbup
Mark Kimber
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Nov 27,2015
33 people found
this helpful
Both Mark Kimber And Joseph Solomons form a great team of the Franklyn James letting department. Highly professional service, I found them to be friendly, with a very good personal touch when things need to be completed whilst always remaining very communicative and full of good advice. There charges are reasonable and you get great service whilst managing to rent the flat out very quickly....
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Comment on agent fees
Most Competitive
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Nov 26,2015
Minithumbup
Mark Kimber
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Nov 26,2015
33 people found
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Mark provided an excellent service on behalf of Franklyn James. He was punctual, enthusiastic, knowledgeable about the area and provided good feedback on viewings....
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Nov 24,2015
Minithumbup
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Nov 24,2015
32 people found
this helpful
I bought a flat with Franklyn James, they recommend me a mortgage broker and a solicitor, they all did a great job. It took me five months to move so it was long, due to building company. They also helped me with paperwork, good advice and service. I would definitely recommend to work with them....
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Nov 23,2015
Minithumbup
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Nov 23,2015
32 people found
this helpful
After moving several times in the past few years I have a lot of experience in dealing with letting agents and unfortunately due to poor past experiences I am hesitant and have formulated a negative opinion on letting agents. However, Dalan breaks the mould he showed more professionalism and decency than any agents I have dealt with in the past . He was concerned more about the right tenant for the landlady and was not your stereotypical sales man . He displayed honesty and decency when deciding...
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Nov 21,2015
Minithumbup
Antony Cope
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Nov 21,2015