• Sophia Lee
    Sophia Lee
  • Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • Antony Cope
    Antony Cope
  • David Bailey
    David Bailey
  • Philip Dockerill
    Philip Dockerill
  • Jamie Hutton
    Jamie Hutton
  • Joanna Socko
    Joanna Socko
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
  • Stephanie Dang
    Stephanie Dang
  • Kate Barton
    Kate Barton
  • claim your profile
    Kate Barton
  • claim your profile
    Nicholas Randall
  • claim your profile
    Brian Patterson
  • claim your profile
    Talal Qassem
  • Dovile Tamulyte
    Dovile Tamulyte
  • claim your profile
    Nicole FInch
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polit
Read full description...We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
 
Properties for sale
Properties for rent
Jun 27,2017
Minithumbup
Dovile Tamulyte
By:
Jun 27,2017
0 people found
this helpful
Excellent service from Dovile. We only had a weekend in London to find an appartment for my new job and Dovile took us around about 8 on the Saturday at short notice. All appartments were relevant/appropriate and we found an ideal one that same day. Efficient, professional and pleasant to deal with....
read full review
Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Tristan Hickman
Gary Atkins
By:
Jun 26,2017
0 people found
this helpful
I can't speak highly enough for Tristan and Franklyn James, they made the whole moving house nightmare somewhat of a dream. From the viewings to the keys handling, Tristan was always welcoming and polite, when it came to the paperwork and the nitty-gritty aspects of the lease, he was always on point, putting down every question to ease. Keep up the good work Tristan!...
read full review
Comment on agent fees
Good, you get what you pay for.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Stephanie Dang
By:
Jun 19,2017
0 people found
this helpful
We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly....
read full review
Was this helpful? Yes
Jun 12,2017
Minithumbup
Gary Atkins
Nicole Kennedy
By:
Jun 12,2017
0 people found
this helpful
I rented an apartment, with two friends, in North Greenwich (Rent PCM: £2600) Moving in, the agency was incredibly accommodating with our situation and made the whole process of moving in so smooth. We had the opportunity to move in one day early at short notice. Throughout the tenancy, they have been respectful of our space and understanding. When we first moved in, the extractor hob wasn't working and Nicole was very quick to respond to emails and sort the situation out! (Not easy wi...
read full review
Comment on agent fees
Standard (Think we paid £177ish each)
Was this helpful? Yes
Jun 07,2017
Minithumbup
Kate Barton
By:
Jun 07,2017
0 people found
this helpful
Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional....
read full review
Was this helpful? Yes
Jun 07,2017
Minithumbup
Mark Kimber
Philip Dockerill
By:
Jun 07,2017
0 people found
this helpful
We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement....
read full review
Was this helpful? Yes
Jun 06,2017
Minithumbup
David Bailey
By:
Jun 06,2017
0 people found
this helpful
David is hands down the most professional agent I've ever dealt with. I've had the pleasure of working with him on quite a few transactions over the years. Most recently David helped us complete a sale in a fairly complicated chain and in a challenging market and I am certain that it would have broken down if it weren't for his involvement. Thanks again David...
read full review
Comment on agent fees
Fair level of fees for the service provided
Was this helpful? Yes
May 24,2017
Minithumbup
Mark Kimber
Philip Dockerill
By:
May 24,2017
0 people found
this helpful
Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found a buyer for my property sale really quickly and helped chase all relevant parties throughout the whole process. I have now successfully exchanged contracts and could not have done it without his hard work. If I ever purchase or sell prop...
read full review
Comment on agent fees
Superb value
Was this helpful? Yes
May 10,2017
Minithumbup
Tristan Hickman
Gary Atkins
By:
May 10,2017
0 people found
this helpful
Tristan and Lee on the letting side were brilliant. Knowledgeable, responsive and going above and beyond what I expected to get my property listed and let in a rapid timeframe, for the asking price. I have confidence in the on-going management of my property under the direction of Gary given my experience with the firm so far....
read full review
Comment on agent fees
Happy with fees given the service
Was this helpful? Yes
Apr 29,2017
Minithumbup
Stephanie Dang
By:
Apr 29,2017
0 people found
this helpful
Stephanie helped us on our flat purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent....
read full review
Was this helpful? Yes
Apr 28,2017
Minithumbup
Mark Kimber
By:
Apr 28,2017
0 people found
this helpful
Mark was very helpful since the beginning. He showed good will and was always available when we had doubts. He was also helpful with the reference process....
read full review
Was this helpful? Yes
Mar 24,2017
Minithumbup
David Bailey
By:
Mar 24,2017
0 people found
this helpful
David was proactive and found us a great buyer within 2 days. I would highly recommend. Testament to this he also sold us the property originally!...
read full review
Was this helpful? Yes
Mar 24,2017
Minithumbup
Philip Dockerill
Stephanie Dang
By:
Mar 24,2017
0 people found
this helpful
We used Franklyn James for our house sale. As an estate shdnts they were so helpful, reliable, professional. Nothing was too much trouble.pictures of our home were fabulous. We dealt with Phil Dockerill & Stephanie Dang. Both were fabulous. We were kept updated throughout the whole process. Would slwYs recommend the estate agents & Phil & Stephanie. Though I would not recommend or ever use the recommended Solicitors....
read full review
Comment on agent fees
Fee was good
Was this helpful? Yes
Mar 14,2017
Minithumbup
Stephanie Dang
By:
Mar 14,2017
0 people found
this helpful
We used Franklyn James to sell our house. We dealt with Phil Dockerill & Stephanie Dang. Both polite helpful , and Nothing was ever too much bother . They kept us updated regularly through the sales process . Communication was excellent....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Stephanie Dang
Jamie Hutton
By:
Mar 13,2017
0 people found
this helpful
Stephanie was very helpful, professional and honest during the purchasing process. There was no pretence. She was always available to assist and answer my queries. The move process was relatively quick and smooth and this was helped along by Stephanie. Jamie was also very friendly and helpful, answering any questions or queries. I would recommend this agent from my experience....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Mar 07,2017
Minithumbup
Philip Dockerill
Sophia Lee
By:
Mar 07,2017
1 people found
this helpful
I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs to the flat, and he was unfailingly good natured and adaptable when my timings for the valuation visit went awry. Sophia and Stephanie were patient and supportive throughout. This is a rare thing – an estate agency wi...
read full review
Comment on agent fees
Their quoted fees are very reasonable
Was this helpful? Yes
Feb 21,2017
Minithumbup
Mark Kimber
Philip Dockerill
By:
Feb 21,2017
0 people found
this helpful
Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn&james....
read full review
Comment on agent fees
Superb value!
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
As a purchaser, dealing with Mark as a vendor's agent, I found him to be efficient, courteous and straightforward. A pleasure to have had dealings with him....
read full review
Was this helpful? Yes
Feb 14,2017
Minithumbup
Lee Alter
By:
Feb 14,2017
0 people found
this helpful
we instructed Frankyn James to handle the letting and management of our flat following my meeting with Lee Alter. He arrived on time in order to view the flat and gave an honest opinion as to what to expect. His enthusiasm, knowledge and good communications are the reason why he was able to achieve a let within days. Very professional...
read full review
Was this helpful? Yes
Feb 01,2017
Minithumbup
Philip Dockerill
Kate Barton
By:
Feb 01,2017
0 people found
this helpful
Kate Barton did a fantastic job at helping me to find the right tenants for my home. She gave me great confidence in her ability and expertise, and had a good idea of the family I was ideally looking to rent to. Both Kate and Phil Dockerill, as well as Linda Cable, were a true pleasure to deal with and did everything they could to ensure the process went as smoothly and as quickly as possible. They are all genuinely nice people and I cannot recommend them highly enough....
read full review
Comment on agent fees
The fees were originally quite a bit higher than the other agencies I was looking into, but they thankfully reduced them to the same as their competitors and were thereafter a very reasonable rate.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Jason Taylor
David Bailey
By:
Jan 27,2017
0 people found
this helpful
We retained Franklyn James to sell our flat after arranging a few valuations as we found them to be proactive and enthusiastic and they didn't disappoint. Our buyer ended up in a more complex situation than anticipated which put the chain at risk but their professionalism and thoroughness kept everything calm and all eventually went through as planned. David and Jason were both lovely chaps to work with and kept us up-to-date with everything that was going on. Wouldn't hesitate to recommend them...
read full review
Was this helpful? Yes
Jan 20,2017
Minithumbup
Antony Cope
By:
Jan 20,2017
2 people found
this helpful
Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional....
read full review
Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes
Jan 11,2017
Minithumbup
David Bailey
By:
Jan 11,2017
0 people found
this helpful
It was a pleasure working with David throughout my transaction - this was my first purchase and he was fantastic in walking me through the process and made it all very simple to understand. He was always very responsive and kept me up to date regularly. David was never pushy and was careful not to influence my decision but was able to guide me through answering any questions I had. Would definitely recommend....
read full review
Was this helpful? Yes
Dec 20,2016
Minithumbup
Kate Barton
By:
Dec 20,2016
0 people found
this helpful
Kate was fantastic, found us the perfect property for our location/budget/requirements. She very clearly (and honestly) explained all of the fees we would be paying, and when we need to pay them as well as how the process was going. She was extremely friendly and approachable throughout the entire process :)...
read full review
Comment on agent fees
The fees were what we expected, on par with normal London rates.
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
Excellent service, always kept me in the loop with progress on the purchase and very friendly and open. I had heard many estate agent horror stories so was surprised at how helpful he was!...
read full review
Was this helpful? Yes
Dec 16,2016
Minithumbup
Antony Cope
By:
Dec 16,2016
1 people found
this helpful
Antony has been responsive and communicative throughout the process. When viewing the chosen property, Antony also arranged a viewing of a similar property within our budget that was a short walk away, which was really helpful in providing some perspective. Antony was quickly in contact with the landlord and secured our offer successfully....
read full review
Comment on agent fees
Appropriate
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
David has been fantastic throughout the purchase. He has accommodated multiple viewings as well as kept me updated on a regular basis. Very professional service and will be looking to use them for rental services as well. Highly recommended...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By:
Dec 16,2016
0 people found
this helpful
Excellent service and help from David during a long and challenging sale. David chased it all down and kept our onward chain happy. Many thanks!...
read full review
Was this helpful? Yes
Dec 15,2016
Minithumbup
David Bailey
By:
Dec 15,2016
0 people found
this helpful
David has been an absolute star in helping us with selling our flat and coordinating solicitors/buyers/ourselves to ensure this process has been as smooth and stress free as possible! Which it has been!...
read full review
Was this helpful? Yes
Dec 14,2016
Minithumbup
David Bailey
By:
Dec 14,2016
0 people found
this helpful
Having had my property listed with another agent with no success David and his team took over the listing and the first thing I noticed was the increased communication coming from them regarding, viewings, etc... Thanks to their fluid network of clients the property sold relatively quickly at a price I was happy to achieve. Again, if you're looking for a quick sale at a good price, but more importantly open communication from your agents then I cannot recommend David and his team enough....
read full review
Was this helpful? Yes

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 3 89 11 86 1 87 1 15 4

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:37 AM 27/10/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:37 AM 27/10/2015 by allAgents

Blackheath
4-6 Blackheath Hill, London SE10 8DE
(33)
Docklands
60 Westferry Road, London E14 8JE
(122)
Limehouse
29 Narrow Street, London E14 8DP
(131)

Make an Enquiry