• Linda Cable
    Linda Cable
  • Sophia Lee
    Sophia Lee
  • Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • Antony Cope
    Antony Cope
  • David Bailey
    David Bailey
  • Philip Dockerill
    Philip Dockerill
  • James Bickford
    James Bickford
  • Jamie Hutton
    Jamie Hutton
  • Joanna Socko
    Joanna Socko
  • Zara Soobhan
    Zara Soobhan
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Aaron Morris
    Aaron Morris
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
  • Stephanie Dang
    Stephanie Dang
  • Kate Barton
    Kate Barton
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polit
Read full description...We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Jul 08,2016
Minithumbup
By:
Jul 08,2016
Featured Review
0 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
I needed a valuation from both a selling and rental aspect. I called the office and spoke to such a pleasant man which was very refreshing and he answered all my queries. The agents that visited my property, Jason Taylor and Lee Alter were also so pleasant and honest, a rare find in some Estate agents. Although both very professional they had a friendly approach and were very helpful indeed. All of my questions were answered and I found the information they gave to me invaluable. So a big thank ...
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Comment on agent fees
N/A at present
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Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
David was in touch every few days to check for updates on my side and to let me know how the purchaser's side was getting on. The sale wasn't straightforward and so it was really important to have David letting the buyer know that I was always providing answers to my solicitor as promptly as I could. Jason would also regularly check with me that I was getting plenty of updates on the progress of the sale. The service provided was very professional and reliable and the sales team clearly know the...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 13,2016
Minithumbup
By:
Sep 13,2016
0 people found
this helpful
I sold my flat through Frankly James. As usual the whole process was not easy and I must say David, Gary and the whole team are very professional and helpful....
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Comment on agent fees
The fee was very reasonable.
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Jamie was very helpful throughout the course of the purchase, following up with a the necessary parties to ensure a smooth transaction. He acted with transparency at every step of the process....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Jamie handed the purchase of our house well especially during this difficult time in the market, He was quick at getting back to us on queries we had and helped move things along smoothly and complete on a timely basis....
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Sep 01,2016
Minithumbup
By:
Sep 01,2016
0 people found
this helpful
Jason and Jamie worked hard on our sale in unusual and challenging circumstances. They were both always willing and able to help us and the sale progressed to a timely conclusion....
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Comment on agent fees
About right for the area.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
0 people found
this helpful
David helped me buy my first property and I found him to be helpful, reliable and extremely responsive. He really helped to ease the process and I had an extremely positive experience using Franklyn James as a result of the service he provided....
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Aug 23,2016
Minithumbdown
By:
Aug 23,2016
0 people found
this helpful
Rented a house with FJ. First there have been lot of issues with this property as such(nothing to do with agent) and I have exchanged close to 80 emails now with my property manager at FJ and the issue is still unresolved and I am still suffering. The agent is probably right when she says the landlord is not responding - but then who is a property manager if they have to check with the landlord on each item? Pretty disappointed with the service from FJ and I am carrying an impression that they a...
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Was this helpful? Yes
By: Gary Atkins
Aug 23, 2016
View all comments (1)
We would firstly like to thank the reviewer for their comments and can confirm that Franklyn James are aware of the property and instance being referred to in the review. It is important to note that whilst Franklyn James remain as point of contact for occupants of our managed properties we, as with all Managing Agents, are not able to undertake maintenance items without express agreement of the landlord. As rightfully advised by the reviewer a large number of communications have taken place bet....
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
0 people found
this helpful
Aaron was genuinely very professional and welcoming person was great to have him as our agent to find our new home. He was dedicated to the task, knew exactly what we were looking for and very honest too. Aaron found a few properties for us very quickly and was spot on with what we were looking for. He explained everything to us in full details and was 100% helpful from start to finish. Aaron in my eyes has very good potential and we wish him great success as we know he will get very far in this...
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Comment on agent fees
The fees were very reasonable indeed.
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
Mark goes above and beyond the call of duty - time and time again. He is thoroughly professional, exceptionally loyal and hard working, always replies to emails and is readily available for any calls or questions - no matter how small they may be. He's friendly and accommodating and I could not recommend him highly enough and will be using him for all sales in future....
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Comment on agent fees
Very good and really competitive. Together with the service aspect - it's excellent value for money.
Was this helpful? Yes
Jun 25,2016
Minithumbup
By:
Jun 25,2016
1 people found
this helpful
Martin was polite, pleasant and straightforward throughout the process. He answered our enquiries quickly and clearly. We especially appreciated his efforts to gain us access to the property for refurbishment quotes at convenient times....
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Jun 20,2016
Minithumbup
By:
Jun 20,2016
0 people found
this helpful
I would thoroughly recommend Stephanie after her sterling service when selling my flat in the OneSE8 development. She was always professional, regular in her follow-ups and wonderful in sorting out last-minute logistical problems. She even did a Sunday viewing because a potential buyer could not other times....
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Comment on agent fees
In line with others.
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
FJ offer a great value service. As a remote landlord, I need to have a team that I can rely on to assist with issues professionally and courteously at short notice, and FJ do just that!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 15,2016
Minithumbup
By:
Jun 15,2016
1 people found
this helpful
One Saturday I sent various messages to various Estate Agents telling them that I was about to put my father's house on the market. The very next day, Sunday, I received a phone call from Mark Kimber and within a few minutes I knew I was in safe hands. Throughout the negotiations with potential buyers and solicitors Mark made my every request a reality. At no point did I have any trouble in getting to speak with him. In my experience, rarely are the words Estate Agent and Satisfied Customer appe...
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Comment on agent fees
Excellent value for money. Worth every penny.
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
1 people found
this helpful
Very pleased with Aaron's service. I genuinely have only positive notes... Clear and honest approach. Came across as fully professional, timely and efficient on a tight deadline. Top level of customer service. Looking for a new home can be stressful but I always felt in safe hands when dealing with Aaron. As a previous reviewer mentioned Aaron was very approachable/easy to communicate with and I never felt under pressure - definitely very refreshing. Very happy client. I wish him a successful ca...
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Jun 14,2016
Minithumbup
By:
Jun 14,2016
0 people found
this helpful
Stephanie's help was invaluable during the recent purchase of our property. We encountered a few issues during the conveyancing (not to do with Franklyn James) and the process was quite lengthy but Stephanie was always very proactive in chasing things up and keeping us up-to-date. I would definitely recommend Stephanie....
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Comment on agent fees
N/A
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
1 people found
this helpful
Tarkan was in every way a breath of fresh air. I did meet one or two very good agents (including David Bailey from the same agency) but Tarkan was the one agent I would trust implicitly and always be pleased to recommend. Highly professional and efficient, he always gave good gave sound advice, never made me feel rushed and was extremely good at communication. Thank you and hope to engage your services in the future....
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Was this helpful? Yes
May 26,2016
Minithumbup
By:
May 26,2016
0 people found
this helpful
Tarkan has been the best estate agent I have dealth thus far, I have purchased a few properties and the experience of seeing this through to completion has been the smooth sailing. Tarkan did not try to sell us a house, rather he took personal interest in our circumstances and what we would like and where we would feel home. We would recommend him highly. Super A++++++++++++++++++...
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May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Fantastic experience. Mark + team were extremely professional, timely, responsive and very helpful. We asked the see the property several times and Mark communicated fantastically between ourself and the vendor....
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Comment on agent fees
Good
Was this helpful? Yes
May 13,2016
Minithumbup
By:
May 13,2016
0 people found
this helpful
Tarkan recently helped us to buy a flat in Limehouse. From the very start of our search he was helpful, efficient, and always went out his way to answer our questions quickly. Moving house is always stressful but it helped massively to have a nice and normal person guiding us through it. Tarkan is really good at his job and gives the impression that he really enjoys what he does and cares about it. That's such a rare thing these days!...
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Comment on agent fees
N/A
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
1 people found
this helpful
Our first contact with Franklin James recently introduced us to Tristan who we feel is really professional and good at communication. Really appreciated Tristan who came on his way out on his day off to hand us the key for our new tenanted property. Overall great customer experience and wouldn't mind recommending Tristan and Franklin James to all our immediate network of people. Thanks again...
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Comment on agent fees
Fair and Upfront about the cost breakdown right from the start in black and white no hidden charges like others.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
I found Martin very helpful. Prompt replies to my inquiries.Very pleasant agent to deal with. I highly recommend him....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
I would like to thank Jamie Hutton for the swift and professional sale of my property. Both Jamie and Joseph Solomons and Mark Kimber from the Bow branch worked efficiently and kept me informed about the sake every step of the way. I rate all three members of staff as excellent....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 15,2016
Minithumbup
By:
Apr 15,2016
0 people found
this helpful
Stephanie was excellent in keeping me updated and staying in touch with all parties to ensure the sale went through as quickly and easily as possible. A pleasure to deal with....
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Comment on agent fees
I was less keen on the retainer deposit that has to be paid when an offer is accepted as this isn't normal practice. I understand the logic that it helps ensure both parties are committed to the transaction, but feel in that vein, if one party pulls out of the sale then some or all of the deposit should go to the party that lost out.
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
1 people found
this helpful
Extremely helpful throughout whole process, including key handover once completed. Would recommend to anyone brenting a property. Landlord also very complimentary....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
1 people found
this helpful
Kate has been kind and helpful. She has been responsive when we have messaged her. Thank you for your help....
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Comment on agent fees
We did find that the agency fees at Franklyn James were high but there was a correspondingly large amount of paperwork and admin involved in securing the tenancy.
Was this helpful? Yes
Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Mark has been very helpful throughout our purchase and I would absolutely recommend him to others. Thanks Mark for all your hard work on pushing our sale through as efficiently as possible!...
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Apr 05,2016
Minithumbup
By:
Apr 05,2016
2 people found
this helpful
The service I received from Adrian Burch at Franklyn James has been excellent. He has always been prompt in his responses and kept me up to date with all stages of the sale. I have felt comfortable to seek his advice which I have found to be very supportive. His professional approach meant the sale went through in time for the deadline and made the whole experience less stressful for me....
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Comment on agent fees
I negotiated fees with the Agent, which I felt was fair
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Such a pleasure to finally meet the one estate agent that is professional, responsive and extremely swift in delivering on his promise. Flat went up in January. And this is us today with a property completed on. Martin you have been outstanding throughout, thank you!...
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Comment on agent fees
Great value for money, he certainly earned it!
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
28 2 73 10 69 1 66 1 13 3

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Agent Fees

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Last updated at 11:37 AM 27/10/2015 by allAgents

Complaints Procedure

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Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James

Individual Branch Awards

London, E14 8DP

Firm rankings



Blackheath
4-6 Blackheath Hill, London SE10 8DE
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Bow Road
53 Bow Road, London E3 2AD
(54)
Docklands
60 Westferry Road, London E14 8JE
(92)
show all branches (4)
Limehouse
29 Narrow Street, London E14 8DP
(103)

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