• Sophia Lee
    Sophia Lee
  • Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • Antony Cope
    Antony Cope
  • David Bailey
    David Bailey
  • Philip Dockerill
    Philip Dockerill
  • Jamie Hutton
    Jamie Hutton
  • Joanna Socko
    Joanna Socko
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
  • Stephanie Dang
    Stephanie Dang
  • Kate Barton
    Kate Barton
  • claim your profile
    Kate Barton
  • claim your profile
    Nicholas Randall
  • claim your profile
    Brian Patterson
  • Dovile Tamulyte
    Dovile Tamulyte
  • claim your profile
    Nicole FInch
We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polit
Read full description...We believe in being Frank.
That means straight-talking, honesty, and doing ordinary things extraordinarily well.

Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly.

And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated.

It's not fancy. It's just frank.
Sep 11,2017
Minithumbup
Lee Alter
By: 'Ben'
Sep 11,2017
0 people found
this helpful
Franklyn James did an excellent job letting out my flat in Limehouse. I had previously used Foxtons but I feel their standard have dropped recently and think this is likely because they do not have an office which focuses exclusively on the Limehouse area. Franklyn James do and it shows as they really seem to understand the area and the value proposition of my property. It is also worth noting that the level of service they provide is very high, both from the Sales team but also Property Manag...
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Sep 10,2017
Minithumbup
Tristan Hickman
Gary Atkins
By: 'LInda'
Sep 10,2017
0 people found
this helpful
We had an amazing experience with Franklyn James, and especially with Tristan and Gary, who supported us from the flat searching to the handover of the keys to our new flat. Tristan was amazingly helpful with us, we had tons of questions about our prospective flat and he patiently answered all of our queries. He also followed our referencing process closely, so that this went through as quickly as possible. We couldn't have had a better experience! Gary helped us through the signing of the contr...
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Comment on agent fees
Normal
Was this helpful? Yes
Sep 08,2017
Minithumbup
Tristan Hickman
By: 'JC & SY'
Sep 08,2017
1 people found
this helpful
We were glad we made the enquiry to Franklyn James and was passed directly to Tristan. Tristan is the epiphany of professionalism and courtesy. He was happy to hear our requirements, discuss our options and make valuable proposals. He had never refused to revert and respond to even the most difficult of questions, almost seven days a weeks! He is an asset to the Organisation. I highly recommend Tristan and indeed Frankly James!...
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Comment on agent fees
Fees were reasonable and straightforward.
Was this helpful? Yes
Sep 05,2017
Minithumbup
Philip Dockerill
By: 'Rachel'
Sep 05,2017
0 people found
this helpful
We were very impressed with Franklyn James, in particular Philip Dockerill. We felt Philip genuinely cared, and that practically he could handle the high stress of certain elements of our move. He managed complicated negotiations, questions and problems throughout the sale with calm, professionalism and proved the depth of his knowledge around all elements of a property sale and the market at the time. We also found that we could always reach Philip, or if we couldn't he would return the misse...
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Comment on agent fees
Very reasonable, fairly and competitively priced.
Was this helpful? Yes
Sep 04,2017
Minithumbup
David Bailey
By: 'Marcus'
Sep 04,2017
1 people found
this helpful
David provided an excellent service from viewing to completion on our recent purchase of a flat in Bow. David was very knowledgeable and answered all our questions thoroughly. He also went out of his way to be useful and we are very grateful for his help....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Jamie Hutton
By: 'Alex S'
Aug 31,2017
0 people found
this helpful
Very helpful throughout the process. Special mention to Jamie who went the extra mile in terms of effort and communications to get the transaction over the line....
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Comment on agent fees
Fees were appropriate and fair for the transaction.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Stephanie Dang
By: 'SA'
Aug 30,2017
2 people found
this helpful
Service of a lifetime ;-) I was amazed to find out that service of this top level still exists. Professional, helpful, caring, serviceminded and extremely effective -I felt like I had a helping soldier by my side around the clock until everything was taken care of. I have never done a review in my life, but this one I just couldn't turn my back to. Thumps up! I can strongly recommend Stephanie Dang she is just amazing....
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Comment on agent fees
Very fair and
Was this helpful? Yes
Aug 23,2017
Minithumbup
David Bailey
By: 'LO'
Aug 23,2017
1 people found
this helpful
From the outset David has been a pleasure to work with. I highly recommend David for his professionalism and dedication to providing the best possible service for his clients....
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Aug 23,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Sheila'
Aug 23,2017
0 people found
this helpful
Mark and his colleagues are excellent. My husband and I bought our property through Mark and he helped us find the tenants within a week! We have dealt with different estate agencies previously, and I have to say Frankly James are the best! They proactively understand our exact needs and execute the plan effectively. We highly recommend to anyone!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2017
Minithumbup
Mark Kimber
By: 'J Jibb'
Aug 23,2017
0 people found
this helpful
I have been completely thrilled with the service that Mark has provided. He handled all negotiations with such professionalism and was able to secure a fantastic price in a very uneasy market. Mark's ability to read people meant that all appropriate leads were followed up and he didn't waste time where it was clear people were not interested. Once the offer was in Mark continued to work tirelessly to ensure both parties were moving forward and remained positive and friendly throughout. I wou...
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Comment on agent fees
Excellent fees for an excellent service
Was this helpful? Yes
Aug 22,2017
Minithumbup
Mark Kimber
By: 'Dealdigger'
Aug 22,2017
1 people found
this helpful
Mark was very helpful and prompt with helping me on renting a flat. He was very proactive and performed a very professional liasion between myself and the landlord. The process was very straight forward, professional and hassle free....
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Aug 18,2017
Minithumbup
Philip Dockerill
By: 'Robert Russell'
Aug 18,2017
0 people found
this helpful
It was a pleasant surprise to find Philip after the poor treatment that I'd had from my first estate agents. Phillip's interest in the house, experience and knowledge of the area led to a sale agreement after only a few weeks of asking him to become joint agent. It was brilliant to be able to do business with such an amiable and efficient agency....
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Comment on agent fees
Joint agency agreement fees were fair.
Was this helpful? Yes
Aug 18,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'TSmith'
Aug 18,2017
0 people found
this helpful
Phil and Mark did a good job of selling my flat in difficult market conditions. I spent some time researching estate agents in the Greenwich area and interviewed half a dozen different agents before deciding who to go with. Franklyn James stood out because of their straight-talking honest approach, good value, and flexibility. They managed to sell my flat within 6 weeks in tepid market conditions. We initially put the flat on the market for offers in excess of £375k, but interest w...
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Comment on agent fees
Good value compared with other local estate agents. FJ charged 1% + VAT, which compared favourably with all other local estate agents I interviewed. The end charge was higher than the online only estate agents (PurpleBricks etc), but unlike those sights you only pay if the property is sold, so the initial risk is with the Estate Agent.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Brian Patterson
David Bailey
By: 'PV'
Aug 17,2017
1 people found
this helpful
We were very pleased that Brian was able to secure an offer for our property in only 4 weeks considering the difficult market situation. Brian was also very efficient in liaising with us, the buyers and the solicitors. We are also very grateful to David for all his help during the initial stages of the sale....
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Comment on agent fees
The fees are very reasonable
Was this helpful? Yes
Jul 27,2017
Minithumbup
Nicholas Randall
By: 'Joo'
Jul 27,2017
1 people found
this helpful
Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve....
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Comment on agent fees
Pretty reasonable
Was this helpful? Yes
Jul 06,2017
Minithumbup
Gary Atkins
Nicole Kennedy
By: 'Amit P.'
Jul 06,2017
1 people found
this helpful
The experience with Franklyn James was pretty impressive. I was new to London and had to move to some property in a very tight schedule. Antony Cope was very kind in extending his help even over weekend that made my move possible. Nicole was allocated by agency to manage this property, and I do not remember any instance when I dropped her an email, and it went unattended. The property was well maintained, hence did not face any issue during my tenancy. Gary was involved towards the end of tenanc...
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Lee Alter
By: 'Natalia Kalenova'
Jul 05,2017
1 people found
this helpful
I would like to express a note of thanks for Lee Alter. I am very pleased with all the work he has done. I highly recommend working with Lee, as he always answers emails on time, offers the best possible solutions, very kind and lovely person (which is very important quality for the time of job he does), knows well what is going on the market, very professional and has advanced knowledge in the time of work he does. Many thanks!...
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Gary Atkins
Gary Atkins
By: 'Peter D'
Jul 04,2017
1 people found
this helpful
I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them...
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Comment on agent fees
Vey reasonable
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'buyer'
Jun 29,2017
0 people found
this helpful
- Jamie was great before the offer was accepted, however, I feel that the attitude changed once the offer was accepted. His communication was always professional and polite but I did not feel that he had my interest in mind. - Overall, he did get the job done in a timely manner but there were a number of small things which ruined the working relationship for me. - There were things that needed fixing so I asked Jamie to ask the vendor. He replied saying that the vendor will get someone ...
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Comment on agent fees
I did not pay any fees.
Was this helpful? Yes
Jun 27,2017
Minithumbup
Dovile Tamulyte
By: 'Paul'
Jun 27,2017
1 people found
this helpful
Excellent service from Dovile. We only had a weekend in London to find an appartment for my new job and Dovile took us around about 8 on the Saturday at short notice. All appartments were relevant/appropriate and we found an ideal one that same day. Efficient, professional and pleasant to deal with....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Tristan Hickman
Gary Atkins
By: 'Gerardo Corona Sorchini'
Jun 26,2017
1 people found
this helpful
I can't speak highly enough for Tristan and Franklyn James, they made the whole moving house nightmare somewhat of a dream. From the viewings to the keys handling, Tristan was always welcoming and polite, when it came to the paperwork and the nitty-gritty aspects of the lease, he was always on point, putting down every question to ease. Keep up the good work Tristan!...
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Comment on agent fees
Good, you get what you pay for.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Stephanie Dang
By: 'Sara'
Jun 19,2017
0 people found
this helpful
We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly....
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Was this helpful? Yes
Jun 12,2017
Minithumbup
Gary Atkins
Nicole Kennedy
By: 'Gwsmith22'
Jun 12,2017
1 people found
this helpful
I rented an apartment, with two friends, in North Greenwich (Rent PCM: £2600) Moving in, the agency was incredibly accommodating with our situation and made the whole process of moving in so smooth. We had the opportunity to move in one day early at short notice. Throughout the tenancy, they have been respectful of our space and understanding. When we first moved in, the extractor hob wasn't working and Nicole was very quick to respond to emails and sort the situation out! (Not easy wi...
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Comment on agent fees
Standard (Think we paid £177ish each)
Was this helpful? Yes
Jun 07,2017
Minithumbup
Kate Barton
By: 'The Fédias'
Jun 07,2017
0 people found
this helpful
Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Dr Sasha Mitrofanov'
Jun 07,2017
0 people found
this helpful
We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement....
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Was this helpful? Yes
Jun 06,2017
Minithumbup
David Bailey
By: 'Greg'
Jun 06,2017
1 people found
this helpful
David is hands down the most professional agent I've ever dealt with. I've had the pleasure of working with him on quite a few transactions over the years. Most recently David helped us complete a sale in a fairly complicated chain and in a challenging market and I am certain that it would have broken down if it weren't for his involvement. Thanks again David...
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Comment on agent fees
Fair level of fees for the service provided
Was this helpful? Yes
May 24,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Ms Guo'
May 24,2017
0 people found
this helpful
Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found a buyer for my property sale really quickly and helped chase all relevant parties throughout the whole process. I have now successfully exchanged contracts and could not have done it without his hard work. If I ever purchase or sell prop...
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Comment on agent fees
Superb value
Was this helpful? Yes
May 10,2017
Minithumbup
Tristan Hickman
Gary Atkins
By: 'Nick Deakin'
May 10,2017
1 people found
this helpful
Tristan and Lee on the letting side were brilliant. Knowledgeable, responsive and going above and beyond what I expected to get my property listed and let in a rapid timeframe, for the asking price. I have confidence in the on-going management of my property under the direction of Gary given my experience with the firm so far....
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Comment on agent fees
Happy with fees given the service
Was this helpful? Yes
Apr 29,2017
Minithumbup
Stephanie Dang
By: 'Aaron'
Apr 29,2017
0 people found
this helpful
Stephanie helped us on our flat purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent....
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Was this helpful? Yes
Apr 28,2017
Minithumbup
Mark Kimber
By: 'Luciana'
Apr 28,2017
0 people found
this helpful
Mark was very helpful since the beginning. He showed good will and was always available when we had doubts. He was also helpful with the reference process....
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Was this helpful? Yes

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