• Frances Warriner
    Frances Warriner
  • Karen Arnold
    Karen Arnold
  • David Coyde
    David Coyde
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    Jack Maddison
  • upload your photo
    Sarah McCulley
  • upload your photo
    Alex Galinski
  • upload your photo
    Karen Malpass
Set up in 2009 during the recession, FranKeys friendly and professional manner has seen the business go from strength to strength.

As an independent estate agent, FranKeys prides itself on offering excellent customer service and is free to use its ingenuity to go the extra mile and come up with just the right solution for you.

A free valuation service, full sales service with no lengthy sole agency agreement, all viewings accompanied when required, Energy Performance Certificates and floor p
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10-12 Clasketgate
Lincoln
Lincolnshire
LN2 1JS
01522 842730

 
Website not available

Properties for sale
Properties for rent
Jun 21,2016
Minithumbup
By:
Jun 21,2016
0 people found
this helpful
We were first time buyers when we contacted Frankeys. They were helpful, patient and very kind from start to finish. We now have a very beautiful home of own. And that is thanks to all those involved, including Frankeys!! Thank you very much indeed. °Å¸Ëœâ‚¬ °Å¸â€˜Â We appreciate all your hardwork and kindness. Kind regards Mr and Mrs Gray....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 02,2015
Minithumbup
By:
Nov 02,2015
0 people found
this helpful
We live far away from our properties so we rely completely on our management companies and Frankeys did it right. I wish we hadn't got so much proof of that: our series of properties in the region were problematic. But Frankeys was our second firm and with the previous one it was just so hard to get them on the phone. With Frankleys, they always were on top of everything and kept us informed. They advised us on maintanance issues, they arranged work we wanted. And the real benefit to us, the rea...
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Comment on agent fees
You'd always want to pay less but FranKeys was pretty much on a par with a firm we'd previously used in the region and the service was gigantically better.
Was this helpful? Yes
Oct 13,2015
Minithumbup
By:
Oct 13,2015
0 people found
this helpful
Property was added to the market very quickly & sold. Was kept up up to date on progress on a regular basis. Staff were very friendly & helpful and made sure I got the price I wanted. Would highly recommend them....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Aug 07,2015
Minithumbdown
By:
Aug 07,2015
1 people found
this helpful
I visited Frankeys with a colleague who was in the process of renewing their tenancy agreement. Having spent 5 minutes in the lettings department, I can categorically say that I will never put my business through this company and strongly advise any landlords to re-consider having the lettings department communicate with their tenants. My colleague assured me that their usual contact was on leave, but that they have been professional and helpful throughout, its a shame that all of their good wor...
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What agent could do to change your mind?
Please see what the review is about.
Comment on agent fees
Please see what the review is about.
Was this helpful? Yes
By: Kate
Sep 07, 2016
View all comments (1)
I agree completely, I have a friend who a while back was letting from them and they were nothing but awful to her the whole time. Unhelpful, unavailable, uninformative and damn right greedy. As for the renewal fees. Those are actually illegal. If you check your rights online you will see that unless you actually need to renew for the 6 extra months for some strange reason, they are not allowed to make you renew for that whole amount of time. It should turn into a month by month type of situa....
Mar 23,2015
Minithumbdown
By:
Mar 23,2015
1 people found
this helpful
The company on the whole have been fine, expensive but fine. House inspections have been irritating and not very flexible which is difficult as everyone in the property works a lot to pay their ridiculous rent. I'll put this in perspective, we have lived in the property for over 18 months and paid rent early every month with the exception of one which was paid the day later after not realising what date it was at the time. Every house inspection has been fine and nothing to worry about. However...
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What agent could do to change your mind?
Deal with requests in a polite manner and actually call back when they say they will. Don't belittle people when we pay your salary.
Comment on agent fees
The deposit was scandalous along with a stupidly high charge before even getting told whether or not we could rent the property.
Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
Tenants are given advanced notice of inspections that are carried out in accordance with their contracts. We are concerned about this review of Janette as she is very professional and has always attracted good comments. The only occasions she has had to speak disparagingly to anyone has been when a property has been kept or left in an unsatisfactory state. As "Irritated Tenant" has chosen to post anonymously with no indication of the specific property rented it is difficult to res....
May 22,2014
Minithumbup
By:
May 22,2014
0 people found
this helpful
Remarkable Service, Not your typical agent, Provided professional up to date service without the jargon, would definitely recommend them without a doubt....
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Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
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Thank you Brian - we believe that being an independent agency gives us the ability to offer an individual service.....
Apr 17,2014
Minithumbdown
By:
Apr 17,2014
2 people found
this helpful
Frankeys were unprofessional and rude when we dealt with them. When we asked questions about fees they kept adding on, they were rude and then said we could not rent the property, after we had paid a deposit and application fees. No one knew what was going on with the property and we were told we could move in relatively soon, then they told us that the house was currently being sold to the new land lord and couldn't in fact be rented yet. Very upsetting and unprofessional from this little compa...
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Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
We apologise that you had a bad experience which we feel is unusual as we strive to offer a high level of customer service. Our fees are published on our website and only change if the nature of the application changes. As the post is anonymous and does not state which property was being applied for we cannot respond to the individual case.....
Feb 07,2014
Minithumbdown
By:
Feb 07,2014
5 people found
this helpful
General lack lustre approach to managing the property as confirmed by the tenant. Extremely agressive to deal with and only concerned with getting her money even before she has completed her part of her own tenancy agreement. Relationship has totally broken down and i am finding it difficult to get the property keys returned after one week of the house being empty and the final handover being completed. I WILLNEVER DEAL WITH THIS WOMAN AGAIN!...
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Was this helpful? Yes
By: FranKeys Independent Estate Agents
May 06, 2015
View all comments (1)
We place great importance on managing all the properties entrusted to us and maintain good relationships with the landlords we represent. As the poster has chosen to be anonymous and has not stated which property they are referring to we cannot respond to this individual case.....
Areas covered
  • LN1
  • LN2
  • LN3
  • LN4
  • LN5
  • LN6
  • DN21
  • NG24
  • NG31
  • LN8

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 1 0 2 1 0 1 0 1 1

Job vacancies

Please see a list of jobs available

Agent Fees

FranKeys offer some of the most competitive fee structures possible from a city centre estate agent. We have packages to suite all of our clients. These include fixed price upfront services starting from £695 + VAT (FranKeys Savvy Seller.) We also offer more traditional services for clients that include the options for No Sale No Fee, included EPC and Floor plans and other optional extras to suit your needs. Contact us at any point to discuss the options further.

Our residential lettings department is a highly respected hand on lettings department renting homes throughout Lincolnshire including Lincoln, Grantham, Gainsborough, Wragby, Horncastle and many villages. Our services range from tenant find only products to suit and include rent collection services and fully managed. All our fees have a set-up fee that is taken from the first month’s rental income and our ongoing services charge a monthly percentage that is tailored to the products included. For a quotation on your property please give us a call or pop in to see us.
Last updated at 3:56 PM 28/10/2015 by Phillip Johnson

Complaints Procedure

In the unlikely event that you are not happy with the service or products we offer we would like to hear about it.

Firstly we would as you to put in an email or in written letter your concerns and issues. Ideally with as much detail as possible so that we can fully investigate your complaint. We will come back to you within 14 Days from receipt of your complaint in writing.

If you are still not happy and wish to complain further you can appeal our findings internally. You will need to put this in writting and we will again respond within 14 days from receipt of your second letter.

Should you still be unhappy and feel that you have grounds to continue with your complaint your complaint will be forwarded to the The Property Ombudsman for arbitration.
Last updated at 3:56 PM 28/10/2015 by Phillip Johnson

Awards won by Frankeys Independent Estate Agents

Individual Branch Awards

Frances Warriner Frances Warriner
Director
2 reviews

About Frances Having worked in the industry for more than 15 years, including as a Director in Winkworths, Frances has an unrivalled wealth of knowledge about property sales and lettings. Now the owner of FranKeys, View full profile
Karen Arnold Karen Arnold
Senior Sales Negotiator
1 reviews

About Karen Karens background is within new homes as she has worked for the last twenty years with some of the most successful national and local new homes builders. She is based in the office making sure all our View full profile
David Coyde David Coyde
Sales Manager
0 reviews

About David David joined FranKeys following his years at another high profile local estate agent and, whilst highly motivated and competitive, he still maintains a relaxed and caring approach. View full profile
Jack Maddison - no image available Jack Maddison
Sales Negotiator
0 reviews

About Jack A University of Lincoln graduate, Jack worked in retail until deciding estate agency was his true calling. His favourite building in Lincoln is Sincil Bank Stadium. An avid supporter of Lincoln City, View full profile
Sarah McCulley - no image available Sarah McCulley
Lettings Negotiator
0 reviews

About Sarah Sarah has worked in estate agency for approximately 11 years in residential sales and she has recently moved to Lincoln from Grantham. Her dream house would probably be somewhere along Rodeo Drive so View full profile
Alex Galinski - no image available Alex Galinski
Lettings Negotiator
0 reviews

About Alex Alex has previously worked in sales in the motor industry, menswear and for Derby County Football Club. Currently on a gap year from a Public Relations degree at the University of Lincoln, he enjoys w View full profile
Karen Malpass - no image available Karen Malpass
Marketing Manager
0 reviews

About Karen Karen is a former journalist with several years experience working in marketing in a range of industries. A mum of two, she used to dream of a house with a library and swimming pool but would now glad View full profile


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