Frank Innes

1.42/5 rating 105 reviews
  • 40% valuation accuracy
  • 10% recommend
  • 30% fee satisfaction
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No description available.
 
Website not available Properties for sale
Properties for rent
Aug 11,2017
Minithumbup
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Pauline Guthrie
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tom yates
By: 'Diane Lacey'
Aug 11,2017
0 people found
this helpful
As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They have dealt with the inevitable minor repairs quickly and efficiently and tried to keep our costs to a minimum. They have provided reasonable quotes and the bills and income invoices have always been clear and easily understood. When th...
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Comment on agent fees
Fair
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Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
1 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available in a 6 bedded house and she said presumably not I'll look for you. When I said you have a property..... she said, well, I don't it's the landlords property not mine I told her you are very rude Olivia and hung up. Being a landlord of several properties I kn...
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Jul 14,2017
Minithumbdown
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Sonia peers
By: 'Unhappybuyer'
Jul 14,2017
0 people found
this helpful
This woman is rude and annoying! Puts the phone down on you and then when she wants something saying it's ergent rings 11 times in what 2 hours you tell her the answer she wants when your not at work and she sad we could of just put anything for now any way ?? ... jobs worth...
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May 24,2017
Minithumbdown
By: 'Jay'
May 24,2017
2 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined, they still went ahead and informed my annoyed tenants. Now they've sent a plumber round to do annual gas safety inspection and been informed by tenant he has left without replacing a valve and now have a...
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Comment on agent fees
Rip Off, paying for what???
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May 23,2017
Minithumbdown
By: 'Christopher Mills'
May 23,2017
0 people found
this helpful
KEEP AWAY. Dreadful service, phone is always on voice mail, do not return calls, do not respond to e mails. I am contracted for 12 weeks, do not adhere to instructions. Be seriously advised use these agents at your peril. Can't wait for 6th June when the contract will be up....
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Comment on agent fees
Fixed fee of £2200 including VAT. Was not told of other options.
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May 10,2017
Minithumbdown
By: 'Dreadful service'
May 10,2017
2 people found
this helpful
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and completely messed about as did not turn up when said were going to,no calls back as promised constantly chasing them. The property had damp coming through and mould but never listened or did anything about this...
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Comment on agent fees
Bad very expensive with extremely poor servicre
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Apr 23,2017
Minithumbdown
By: 'Hate rip off agents'
Apr 23,2017
3 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all the fees! (Which is actually worse than what I was advised via a telephone conversation). How they justify the astronomical range of fees is astonishing! You get billed for daring to move in!!! http://www.frankinnes.co.uk/media/432266/2016-tenants-f...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
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Mar 03,2017
Minithumbdown
By: 'Chris.'
Mar 03,2017
0 people found
this helpful
Do not use, they do not call you back, I wanted to buy a property they were selling, I waited three days for a call back, I did not get one and in the meantime another agent sold the property. The only good thing is the other agent will receive the fee and poor old Frank will get nothing....
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N/A
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Feb 08,2017
Minithumbdown
By: 'Star'
Feb 08,2017
5 people found
this helpful
I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about the potential buyers getting gazumped if I kept the property on the market. Shocking considering I was the paying customer ! In addition when I was abroad they entered my property without my consent or permission and nor did they inform ...
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Comment on agent fees
Given they only conducted 1 viewing the fees are not justified
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Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would still request payments from flat owners as the flat owners had done a terrible mistake signing the lease. They would at first charge an admin fee of £29.38 for not paying them. Then the admin ch...
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Comment on agent fees
Very bad
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Nov 17,2016
Minithumbdown
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zehra osman
By: 'sheila'
Nov 17,2016
1 people found
this helpful
Hello, I put my flat for sale in Hamilton Leicester a lady called zehra Osman came to visit me I did not want to sign the contract but she informed me I can cancel it later she did not give me copy of contract despite my request I had a photocopier at the flat but she said she will post the contract. Despite several requests I did not get a copy as they had all this small print to hide. I had a terrible service from them I cancelled my contract and after 6 months sold my flat through gumtree ...
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Comment on agent fees
Robbing thriving prats
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Oct 26,2016
Minithumbdown
By: 'Diabolical service!'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call me back the same day to arrange. He didn't, when I then complained the branch said they had no record of my inquiry! I explained the situation that they had already contacted me, apologies were made and a call was promised again. I then received an email stating the number ...
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Sep 27,2016
Minithumbdown
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Sharon Walker
By: 'Unknown'
Sep 27,2016
5 people found
this helpful
Utterly astonishing fees!!! That were not made clear at all. £750 application fee!!! For a £700 pm house. What do they do print the tenancy agreement in gold? Landlords be aware I will not be renting the property I really wanted and as a great tenant the fees they charge come at the cost of the landlord....
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Comment on agent fees
£750 application fee form £700 pm house
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Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
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AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
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Aug 26,2016
Minithumbdown
By: 'Feline'
Aug 26,2016
0 people found
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Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never did. I had to call back each time. Finally spoke to the right person at Loughborough who knew nothing about my enquiry but then promised she would call back to confirm an appointment to view! What a ...
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N/A
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Aug 14,2016
Minithumbdown
By: 'Unhappy customer'
Aug 14,2016
0 people found
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DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull out early. We were told yes but would have to pay to re asvertise and to pay for every month property was empty. We explained that we were getting death threats from our neighbour but she said that what ...
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What agent could do to change your mind?
Absolutely atrotious
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Comment on agent fees
Absolutely atrotious
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Jun 29,2016
Minithumbdown
By: 'lauren lonsdale'
Jun 29,2016
0 people found
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I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay £90 for a service I did not ask for, I did not pay it as I did not agree wi...
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What agent could do to change your mind?
BAD
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Comment on agent fees
BAD
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Jun 09,2016
Minithumbdown
By: 'Local Family Man'
Jun 09,2016
2 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy to find out the real facts rather than those given and it is disappointing to realise how unprofessional in my opinion the service was. You can see from other reviews left, that there is a cultural pro...
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N/A to me
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Jun 06,2016
Minithumbdown
By: 'AA'
Jun 06,2016
1 people found
this helpful
Bought our flat through Frank Innes only because it was the flat we wanted - received much better service from Knightsbridge Estate Agents. They never seemed to know what they were doing or communicate to one another. On completion we called in advance and arranged to collect the keys. We drove over 3 hours to collect them and on arrival were told they had gone missing!? We managed to get a spare key from the porter in order to get in. 2 weeks after completion the previous owner tried to let her...
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Mar 31,2016
Minithumbdown
By: 'Unprofessional, cheating, lying money grabbers.'
Mar 31,2016
2 people found
this helpful
I have never in the 9 years of renting experienced Such unprofessional agents and money grabbers. We moved to Derby from Milton Keynes. I was told to bring the deposit and rent etc to the office and sign the tenancy before going to the house, Which we did. When we went to the house, it was disgusting and filthy. Nothing had been cleaned, the garage was full of somebody's belongings, and we were never told. the rooms were a mess, and so was the whole house. Anyway, they agreed to get it cleaned....
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What agent could do to change your mind?
Very bad, they cheated us all through.
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Comment on agent fees
Very bad, they cheated us all through.
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Feb 19,2016
Minithumbdown
By: 'Sarabo'
Feb 19,2016
2 people found
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont care. Just want money. Now I've moved out they saying I.owe rent and have taken kitchen cuoboards out????!!! Just making it up... Won't get back to me about my deposit. Sent numerous emails.. Calls et...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
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Jan 22,2016
Minithumbup
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Jack Chambers
By: 'Mr & Mrs B'
Jan 22,2016
0 people found
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Couldn't have had a better selling experience with Frank Innes, West Bridgford, though I must say that nearly all our dealings were with Jack Chambers, after initial negotiation with Charlene who was excellent. After a poor experience with Purplebricks, we switched to Frank Innes, had 3 viewings on the first day with three offers, one 5k over asking price. The process through to exchange has been made extremely difficult with numerous mistakes being made by solicitors acting for clients furt...
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Comment on agent fees
Good - Fee less than other local agents.
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Jan 05,2016
Minithumbdown
By: 'Archie1990'
Jan 05,2016
0 people found
this helpful
I highly recommend that people stay away from this estate agents when renting they don't help when there are problems with the properties until threaded with legal action and are more than happy to leave a pregnant woman in unliveable conditions...
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Dec 11,2015
Minithumbdown
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Jessica Ryder
By: 'unhappy tenant'
Dec 11,2015
1 people found
this helpful
The agent is so terrible it is unbelievable. They even admitted they don't chase the landlords unless I chase them (i.e. an issue doesn't get solved unless you chase them). Half a year and we've still not got access to all the property. What a joke....
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What agent could do to change your mind?
‚£450 just for applying?! Ridiculous
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Comment on agent fees
‚£450 just for applying?! Ridiculous
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Oct 28,2015
Minithumbdown
By: 'mickel'
Oct 28,2015
2 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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Oct 10,2015
Minithumbdown
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Lara Davies
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Phil Carter
By: 'jm'
Oct 10,2015
1 people found
this helpful
Absolute disgraceful agents,if they worked for me i would sack the lot of them,incompetant,arrogant,rude,disrespectful,not answering calls,when they did answer,they interrupted your conversation,talking over you,and,the mortgage advisor is just a person who states he can get you...
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Oct 09,2015
Minithumbup
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Lisa Kemp
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Ian Davies
By: 'Don'
Oct 09,2015
0 people found
this helpful
We approached the branch to value our home a year before we were ready to put it on the market. Lisa's advice and estimate was clear, fair and professional. When we were ready to sell, she stood by the deal that had been initially offered to us and conducted the sale, together with Ian, in a swift, efficient and friendly manner. The sale was concluded with the least possible lncovenience to us, and we are entirely satisfied with a job well done...
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Oct 01,2015
Minithumbdown
By: 'Katie'
Oct 01,2015
1 people found
this helpful
The service at Frank Innes in Burton is absolutely disgraceful. Lara and Luke both need to watch their tone of voice and their aggressive, rude manner in which they speak to customers!! I would never in a million years use this company in future to rent my house out with or to sell / buy through them again and I wouldn't recommend them either. They need to remember that it's us paying their wages before they gob off all the time. Disgusting!!!...
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What agent could do to change your mind?
*
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Sep 28,2015
Minithumbdown
By: 'AB'
Sep 28,2015
0 people found
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If you would like to have constant problems let house from this company. I guarantee that you will live in hell. I have enough them constant harassment and sent my complain to Ombudsmen. You feel like you leave in prison with highly controlled guards. Making photos from outside house without my knowledge, sending people to check if grass was cutted without any announcement. I really had enough I'm working very had to pay my rental and keep everything in place. Ibut when I need help because still...
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What agent could do to change your mind?
They will never change my mind!
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Comment on agent fees
Fees are even higher than in London
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Aug 24,2015
Minithumbdown
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tom yates
By: 'jodee'
Aug 24,2015
0 people found
this helpful
The whole process was so slow and managed very unprofessionally. They would give a moving in date and then have to push it back another week and I would only be informed of this change at the last minute. Very stressful experience. Would not recommend renting with them! They were unable to do their job probably....
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View All 23 Branches


Frank Innes - Branch, Burton-on-Trent, DE14
Branch
184 High Street, Burton-on-Trent DE14 1HN
(4)
Frank Innes - Branch, Chesterfield, S40
Branch
10 Glumangate, Chesterfield S40 1TP
(8)
Frank Innes - Branch, Coalville, LE67
Branch
13 Belvoir Road, Coalville LE67 3PD
(6)
show all branches (23)
Frank Innes - Branch, Derby, DE1
Branch
22 St. James Street, Derby DE1 1RN
(13)
Frank Innes - Branch, Leicester, LE1
Branch
48 Granby Street, Leicester LE1 1DH
(6)
Frank Innes - Branch, Loughborough, LE11
Branch
3 Swan Street, Loughborough LE11 5BJ
(6)
Frank Innes - Branch, Mansfield, NG18
Branch
4 Market Street, Mansfield NG18 1JQ
(9)
Frank Innes - Branch, Nottingham, NG1
Branch
33 Wheeler Gate, Nottingham NG1 2NA
(11)
Frank Innes - Branch, Nottingham, NG1
Branch
36 Friar Lane, Nottingham NG1 6DQ
(1)
Frank Innes - Branch, Nottingham, NG3
Branch
968 Woodborough Road, Nottingham NG3 5QS
(6)
Frank Innes - Branch, Sutton-in-Ashfield, NG17
Branch
44 Low Street, Sutton-in-Ashfield NG17 1DG
(0)
Frank Innes - Arnold Branch, Arnold, NG5
Arnold Branch
96 Front Street, Arnold NG5 7EJ
(2)
Frank Innes - Beeston Branch, Beeston, NG9
Beeston Branch
24 High Road, Beeston NG9 2JP
(0)
Frank Innes - Bingham Branch, Bingham, NG13
Bingham Branch
23 Market Place, Bingham NG13 8AP
(3)
Frank Innes - Clarendon Clark, Leicester, LE2
Clarendon Clark
108 Queens Road, Leicester LE2 3FL
(4)
Frank Innes - Long Eaton, Nottingham, NG10
Long Eaton
54 Market Place, Nottingham NG10 1LT
(0)
Frank Innes - Long Eaton Branch, Nottingham, NG10
Long Eaton Branch
61 Market Place, Nottingham NG10 1JQ
(0)
Frank Innes - Derby, DE1
Office 1
18 St James Street, Derby DE1 1RN
(15)
Frank Innes - Leicester, LE1
Office 1
5 Halford Street, Leicester LE1 1JA
(1)
Frank Innes - Lincoln, LN5
Office 8
391-392 High Street, Lincoln LN5 7SS
(0)
Frank Innes - Radcliffe-on-Trent Branch, Radcliffe-on-Trent, NG12
Radcliffe-on-Trent Branch
1 Cropwell Road, Radcliffe-on-Trent NG12 2FJ
(1)
Frank Innes - Uttoxeter, , ST14
Uttoxeter
3 Carters Square, Uttoxeter ST14 7FN
(0)
Frank Innes - West Bridgford Branch, Nottingham, NG2
West Bridgford Branch
10 Central Avenue, Nottingham NG2 5GR
(7)


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