Frank Innes

1.70/5 rating 136 reviews
  • 44% valuation accuracy
  • 17% recommend
  • 40% fee satisfaction
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Frank Innes



Properties for Sale
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“Friendly but useless...”

Mar 04,2019
Minithumbdown
By: 'LH'
Mar 04,2019
1 people found
this helpful
Thankfully the useless agent has now left. I given a lot of promises they didn't deliver on. Speaking to head office is a waste of time; customer services don't understand the importance of the legalities surrounding rental properties. The head office is too big so ...
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Comment on agent fees
Not the cheapest, but the fee was fair and appeared to fit my requirements
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“From christian first comin out to see us.We felt very comforable leaving the sale of our property in the hands of the mansfield branch staff....”

Feb 02,2019
Minithumbup
By: 'Elaine ford'
Feb 02,2019
0 people found
this helpful
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of 10...
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Comment on agent fees
Good
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“My experience...”

Jan 28,2019
Minithumbup
By: 'Gayle and Alex'
Jan 28,2019
0 people found
this helpful
My daughter and I have recently bought a house sold to us by Frank Innes in Arnold, Nottingham. Tayla Wyatt, the agent dealing with us was extremely efficient and very helpful. The purchase of the property went smoothly but if there had been problems we ...
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“Excellent experience...”

Jan 16,2019
Minithumbup
By: 'Bob Garland'
Jan 16,2019
0 people found
this helpful
The staff at the Wheeler Gate office have been unfailingly friendly, helpful and efficient: Nicole, Penelope, Frankie and Louise. Always a pleasure to pop in to check on progress. No complaints whatsoever. The same is true of their lettings team. This is the second property ...
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Comment on agent fees
Frank Innes fees are fair and competitive
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“Beyond Poor...”

Dec 04,2018
Minithumbdown
By: 'Unhappy Customer'
Dec 04,2018
0 people found
this helpful
The staff at the Bingham branch were swift to arrange a contract, but slow to provide any type of customer service whatsoever. Never replied to several queries and their property maintenance departments is nothing short of patronising. I made sure the staff knew that we ...
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Comment on agent fees
Very high, Would definitely not return to this agent. As a Landlord, I with other properties, I would not consider them a viable proposition for managing my properties.
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“Fantastic customer service...”

Nov 21,2018
Minithumbup
By: 'Julia fancourt'
Nov 21,2018
0 people found
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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“Fantastic customer service...”

Nov 21,2018
Minithumbup
By: 'Julia fancourt'
Nov 21,2018
0 people found
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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“Fantastic customer service...”

Nov 21,2018
Minithumbup
By: 'Julia fancourt'
Nov 21,2018
0 people found
this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ...
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Comment on agent fees
I was buying so no fees incurred
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“Service received...”

Nov 19,2018
Minithumbup
By: 'Kelly Ashurst'
Nov 19,2018
0 people found
this helpful
I could not ask for a better person to deal with so relaxed with Kelly much better than I have ever felt when visiting an Estate Agent....
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Comment on agent fees
Extremely good
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“Property purchase...”

Nov 02,2018
Minithumbup
By: 'Maria Diaz-Smith'
Nov 02,2018
0 people found
this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ...
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Comment on agent fees
N/A
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“Excelente service...”

Oct 29,2018
Minithumbup
By: 'Jeff & Maureen'
Oct 29,2018
0 people found
this helpful
Both Aidan, and in his unfortunate absence Vanessa provided excellent service, helping us purchase our new property. They could not have been more helpful...
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Comment on agent fees
Not applicable
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“Purchase Property...”

Oct 05,2018
Minithumbdown
By: 'Kamil'
Oct 05,2018
1 people found
this helpful
I try purchase property at 5 Liffey House in Derby they took my deposit £400 pound for searches and they cheating on me from day one.They didn't told me is outstanding balance to pay on that property.I was trying purchase that property from last 3 month ...
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Comment on agent fees
After charge me £400 pound after 3 month show me extra nearly 3 years outstanding balance to pay plus for floor.I never live there.So I pulled out from transaction.
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“highly recommended...”

Sep 17,2018
Minithumbup
By: 'Laura'
Sep 17,2018
0 people found
this helpful
i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of ...
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“Most dishonest agent...”

Aug 22,2018
Minithumbdown
By: 'unsatisfied buyer'
Aug 22,2018
0 people found
this helpful
The agent withheld information regarding a property I was purchasing being difficult to get a mortgage on hence they advertised it as a cash buy only! upon realising that I had not been told that the property had previous sales fall through as mortgage companies ...
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“Awful at dealing with tenants...”

Aug 06,2018
Minithumbdown
By: 'Shannon'
Aug 06,2018
2 people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is ...
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Comment on agent fees
Everything about them awful
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“Avoid is possible...”

Jun 28,2018
Minithumbdown
By: 'Anonymous'
Jun 28,2018
3 people found
this helpful
We have recently had a shocking experience with Frank Innes Estate Agents. We viewed and fell in love with a property that had recently been bought to the market by Frank Innes. The day after viewing the property, a Frank Innes agent contacted us and ...
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N/A
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“Hoops... all the hoops....”

Jun 15,2018
Minithumbdown
By: 'Jo'
Jun 15,2018
0 people found
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ...
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Comment on agent fees
Beyond abhorrent fees
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“Not to be trusted - Buyers BEWARE !...”

Jun 09,2018
Minithumbdown
By: 'Homefire'
Jun 09,2018
2 people found
this helpful
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky ...
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“Terrible Experience Letting my property through them...”

May 29,2018
Minithumbdown
By: 'Miss P.'
May 29,2018
1 people found
this helpful
Rating 0 I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left ...
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“Awful...”

Apr 12,2018
Minithumbdown
By: 'K'
Apr 12,2018
3 people found
this helpful
Avoid!!! The property got took off the market as let agreed only for us to be told we needed a guarentor, we managed to get one and we all did our reference checks which to our surprise out the 3 of us only 1 actually went through ...
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Comment on agent fees
The agent fees were ridiculous, its a big loss when they dont accept you but thats now money in there pocket so no wonder why they pretend you have the property when theu know you dont.
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“We used Frank Innes to sell a house we had ......”

Mar 10,2018
Minithumbup
By: 'Mark'
Mar 10,2018
1 people found
this helpful
We used Frank Innes to sell a house we had struggled to find a buyer for for a year , from our first meeting with Scott Cutbush we were put at ease , they found us viewings straightaway and coupled this up with offers which we had ...
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Comment on agent fees
We used the flat 1% fee
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“The worse experience I've ever had with renting, moved in ......”

Feb 22,2018
Minithumbdown
By: 'Mr truman'
Feb 22,2018
1 people found
this helpful
The worse experience I've ever had with renting, moved in and wasn't even paint on the kitchen ceiling mouldy all over the staircase wall, had to redecorate half the house just to make it liveable, when I phoned up to get something repaired I was ...
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“Awful, awful service. My Estate agents, Frank Innes use countrywide ......”

Jan 29,2018
Minithumbdown
By: 'ElJaz'
Jan 29,2018
5 people found
this helpful
Awful, awful service. My Estate agents, Frank Innes use countrywide as their maintenance service. My boiler broke on the 8th January- Just the heating. It is now the 26th January. To begin, a contracted maintenance company that countrywide use came to look at the boiler (...
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By: Gg
Feb 04, 2018
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I'm in exactly the same boat with them! I have children under 5 and have been waiting since 5th January for maintenance to come and replace my leaking radiator! They left me for around 1 week without a boiler over Christmas with my children, we had to stay with family. There excuse it was the festive season" I last heard something 3 weeks ago from countrywide to say that it is due to be replaced the following week. Had to chase them up at the end of that week only to find out the landlord didn' ...

“Service can be described in one word. Abysmal, run by ......”

Jan 08,2018
Minithumbdown
By: 'Ollie'
Jan 08,2018
0 people found
this helpful
Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look elsewhere!...
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N/A
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By: marie patrick
May 28, 2018
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I totally agree with previous comments. Young kids who haven't got a clue.... Stay away useless. ...

“Jessi Pabla has been extremely helpful in my process of ......”

Dec 01,2017
Minithumbup
By: 'Frances'
Dec 01,2017
0 people found
this helpful
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any questions!...
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“I recently purchased a house via Frank Innes in Clarendon ......”

Nov 18,2017
Minithumbdown
By: 'Lee'
Nov 18,2017
3 people found
this helpful
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service, The publicity for the house we were buying gave only very limited photos and only in black and white. And limited information ...
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N/A
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“Do not use this company!!! I had staff enter my ......”

Nov 16,2017
Minithumbdown
By: 'Ben'
Nov 16,2017
2 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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“Mark at Frank Innes Uttoxeter was absolutely brilliant during our ......”

Oct 25,2017
Minithumbup
By: 'Debbie'
Oct 25,2017
3 people found
this helpful
Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale. It is a stressful time when you are buying and selling a home and communication is key. We purchased via Frank Innes (sold through a different estate agent) and throughout the whole ...
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Comment on agent fees
Cannot comment on fees as we only purchased through them.
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“Absolutely worse than useless - and this is not an ......”

Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
3 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. ...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
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“AVOID! Ridiculously high agency fees for renting (almost 1000 for a ......”

Oct 12,2017
Minithumbdown
By: 'Sophie'
Oct 12,2017
3 people found
this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that ...
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Comment on agent fees
Very high!
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 15 1 48 7 6 9 7 0 37

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Frank Innes

Individual Branch Awards

Firm rankings


Overall

Estate agents

Letting agents

View All 23 Branches


Frank Innes - Arnold Branch, Arnold, NG5
Arnold Branch
96 Front Street, Arnold NG5 7EJ
(3)
Frank Innes - Beeston Branch, Beeston, NG9
Beeston Branch
24 High Road, Beeston NG9 2JP
(1)
Frank Innes - Bingham Branch, Bingham, NG13
Bingham Branch
23 Market Place, Bingham NG13 8AP
(4)
show all branches (23)
Frank Innes - Burton-on-trent, Burton-on-Trent, DE14
Burton-on-trent
184 High Street, Burton-on-Trent DE14 1HN
(4)
Frank Innes - Chesterfield, S40
Chesterfield
10 Glumangate, Chesterfield S40 1TP
(8)
Frank Innes - Clarendon Clark, Leicester, LE2
Clarendon Clark
108 Queens Road, Leicester LE2 3FL
(5)
Frank Innes - Coalville, LE67
Coalville
13 Belvoir Road, Coalville LE67 3PD
(9)
Frank Innes - Derby, DE1
Derby
18 St James Street, Derby DE1 1RN
(16)
Frank Innes - Derby, DE1
Derby
22 St. James Street, Derby DE1 1RN
(15)
Frank Innes - Leicester, LE1
Leicester
48 Granby Street, Leicester LE1 1DH
(9)
Frank Innes - Leicester, LE1
Leicester
5 Halford Street, Leicester LE1 1JA
(2)
Frank Innes - Lincoln, LN5
Lincoln
391-392 High Street, Lincoln LN5 7SS
(0)
Frank Innes - Long Eaton, Nottingham, NG10
Long Eaton
54 Market Place, Nottingham NG10 1LT
(1)
Frank Innes - Long Eaton Branch, Nottingham, NG10
Long Eaton Branch
61 Market Place, Nottingham NG10 1JQ
(0)
Frank Innes - Loughborough, LE11
Loughborough
3 Swan Street, Loughborough LE11 5BJ
(8)
Frank Innes - Mansfield, NG18
Mansfield
4 Market Street, Mansfield NG18 1JQ
(10)
Frank Innes - Nottingham, NG1
Nottingham
33 Wheeler Gate, Nottingham NG1 2NA
(16)
Frank Innes - Nottingham, NG1
Nottingham
36 Friar Lane, Nottingham NG1 6DQ
(1)
Frank Innes - Nottingham, NG3
Nottingham
968 Woodborough Road, Nottingham NG3 5QS
(8)
Frank Innes - Radcliffe-on-Trent Branch, Radcliffe-on-Trent, NG12
Radcliffe-on-Trent Branch
1 Cropwell Road, Radcliffe-on-Trent NG12 2FJ
(1)
Frank Innes - Sutton-in-ashfield, Sutton-in-Ashfield, NG17
Sutton-in-ashfield
44 Low Street, Sutton-in-Ashfield NG17 1DG
(0)
Frank Innes - Uttoxeter, ST14
Uttoxeter
3 Carters Square, Uttoxeter ST14 7FN
(1)
Frank Innes - West Bridgford Branch, Nottingham, NG2
West Bridgford Branch
10 Central Avenue, Nottingham NG2 5GR
(12)


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