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Website not available Properties for sale
Properties for rent
Nov 18,2017
Minithumbdown
By: 'Lee'
Nov 18,2017
0 people found
this helpful
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service, The publicity for the house we were buying gave only very limited photos and only in black and white. And limited information about the property which has resulted in issues for us. Apparently the printer had no colour ink. We were not told of valuable information regarding the gas and electric supply to the house. Both on a pre payment meter, On the day of the move w...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 16,2017
Minithumbdown
Rami harri
By: 'Ben'
Nov 16,2017
0 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another agency....
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 25,2017
Minithumbup
Mark
By: 'Debbie'
Oct 25,2017
0 people found
this helpful
Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale. It is a stressful time when you are buying and selling a home and communication is key. We purchased via Frank Innes (sold through a different estate agent) and throughout the whole process he was informative and always returned your calls. Feeling let down by our solicitor we went through Mark for almost every inquiry towards the end of the process and we feel he went above and beyond to help. We cannot fau...
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Comment on agent fees
Cannot comment on fees as we only purchased through them.
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
0 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. If you are a tenant, steer clear!...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
Was this helpful? Yes
Oct 12,2017
Minithumbdown
By: 'Sophie'
Oct 12,2017
0 people found
this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that were broken when we moved in!...
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Comment on agent fees
Very high!
Was this helpful? Yes
Sep 25,2017
Minithumbdown
By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the Agent that this was a popular area and may be reserved before our viewing, but there were lots of apartments available within the same building and she would let us know beforehand if the property we wanted to view had be let out, so we could have th...
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Was this helpful? Yes
Sep 22,2017
Minithumbdown
By: 'Kym'
Sep 22,2017
1 people found
this helpful
High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the property, terrible service from the office, lost our spare key, deposit taking a month to return, complaints department promised a refund, never paid it and then stopped replying to emails. I wish private lets were a thing in the UK bec...
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Comment on agent fees
Very high
Was this helpful? Yes
Aug 11,2017
Minithumbup
Pauline Guthrie
tom yates
By: 'Diane Lacey'
Aug 11,2017
1 people found
this helpful
As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They have dealt with the inevitable minor repairs quickly and efficiently and tried to keep our costs to a minimum. They have provided reasonable quotes and the bills and income invoices have always been clear and easily understood. When th...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
1 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available in a 6 bedded house and she said presumably not I'll look for you. When I said you have a property..... she said, well, I don't it's the landlords property not mine I told her you are very rude Olivia and hung up. Being a landlord of several properties I kn...
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Was this helpful? Yes
May 24,2017
Minithumbdown
By: 'Jay'
May 24,2017
3 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase rate, declined, they still went ahead and informed my annoyed tenants. Now they've sent a plumber round to do annual gas safety inspection and been informed by tenant he has left without replacing a valve and now have a...
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Comment on agent fees
Rip Off, paying for what???
Was this helpful? Yes
May 23,2017
Minithumbdown
By: 'Christopher Mills'
May 23,2017
0 people found
this helpful
KEEP AWAY. Dreadful service, phone is always on voice mail, do not return calls, do not respond to e mails. I am contracted for 12 weeks, do not adhere to instructions. Be seriously advised use these agents at your peril. Can't wait for 6th June when the contract will be up....
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Comment on agent fees
Fixed fee of £2200 including VAT. Was not told of other options.
Was this helpful? Yes
May 10,2017
Minithumbdown
By: 'Dreadful service'
May 10,2017
2 people found
this helpful
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould in the fridge. Repairs were required and completely messed about as did not turn up when said were going to,no calls back as promised constantly chasing them. The property had damp coming through and mould but never listened or did anything about this...
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Comment on agent fees
Bad very expensive with extremely poor servicre
Was this helpful? Yes
Apr 23,2017
Minithumbdown
By: 'Hate rip off agents'
Apr 23,2017
6 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all the fees! (Which is actually worse than what I was advised via a telephone conversation). How they justify the astronomical range of fees is astonishing! You get billed for daring to move in!!! http://www.frankinnes.co.uk/media/432266/2016-tenants-f...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'Chris.'
Mar 03,2017
1 people found
this helpful
Do not use, they do not call you back, I wanted to buy a property they were selling, I waited three days for a call back, I did not get one and in the meantime another agent sold the property. The only good thing is the other agent will receive the fee and poor old Frank will get nothing....
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By: 'Star'
Feb 08,2017
5 people found
this helpful
I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about the potential buyers getting gazumped if I kept the property on the market. Shocking considering I was the paying customer ! In addition when I was abroad they entered my property without my consent or permission and nor did they inform ...
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Comment on agent fees
Given they only conducted 1 viewing the fees are not justified
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would still request payments from flat owners as the flat owners had done a terrible mistake signing the lease. They would at first charge an admin fee of £29.38 for not paying them. Then the admin ch...
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Comment on agent fees
Very bad
Was this helpful? Yes
Nov 17,2016
Minithumbdown
zehra osman
By: 'sheila'
Nov 17,2016
2 people found
this helpful
Hello, I put my flat for sale in Hamilton Leicester a lady called zehra Osman came to visit me I did not want to sign the contract but she informed me I can cancel it later she did not give me copy of contract despite my request I had a photocopier at the flat but she said she will post the contract. Despite several requests I did not get a copy as they had all this small print to hide. I had a terrible service from them I cancelled my contract and after 6 months sold my flat through gumtree ...
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Comment on agent fees
Robbing thriving prats
Was this helpful? Yes
Oct 26,2016
Minithumbdown
By: 'Diabolical service!'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call me back the same day to arrange. He didn't, when I then complained the branch said they had no record of my inquiry! I explained the situation that they had already contacted me, apologies were made and a call was promised again. I then received an email stating the number ...
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Was this helpful? Yes
Sep 27,2016
Minithumbdown
Sharon Walker
By: 'Unknown'
Sep 27,2016
5 people found
this helpful
Utterly astonishing fees!!! That were not made clear at all. £750 application fee!!! For a £700 pm house. What do they do print the tenancy agreement in gold? Landlords be aware I will not be renting the property I really wanted and as a great tenant the fees they charge come at the cost of the landlord....
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Comment on agent fees
£750 application fee form £700 pm house
Was this helpful? Yes
Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By: 'Feline'
Aug 26,2016
0 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never did. I had to call back each time. Finally spoke to the right person at Loughborough who knew nothing about my enquiry but then promised she would call back to confirm an appointment to view! What a ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 14,2016
Minithumbdown
By: 'Unhappy customer'
Aug 14,2016
0 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull out early. We were told yes but would have to pay to re asvertise and to pay for every month property was empty. We explained that we were getting death threats from our neighbour but she said that what ...
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What agent could do to change your mind?
Absolutely atrotious
Attached Files
Comment on agent fees
Absolutely atrotious
Was this helpful? Yes
Jun 29,2016
Minithumbdown
By: 'lauren lonsdale'
Jun 29,2016
0 people found
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay £90 for a service I did not ask for, I did not pay it as I did not agree wi...
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What agent could do to change your mind?
BAD
Attached Files
Comment on agent fees
BAD
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By: 'Local Family Man'
Jun 09,2016
2 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy to find out the real facts rather than those given and it is disappointing to realise how unprofessional in my opinion the service was. You can see from other reviews left, that there is a cultural pro...
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Comment on agent fees
N/A to me
Was this helpful? Yes
Jun 06,2016
Minithumbdown
By: 'AA'
Jun 06,2016
1 people found
this helpful
Bought our flat through Frank Innes only because it was the flat we wanted - received much better service from Knightsbridge Estate Agents. They never seemed to know what they were doing or communicate to one another. On completion we called in advance and arranged to collect the keys. We drove over 3 hours to collect them and on arrival were told they had gone missing!? We managed to get a spare key from the porter in order to get in. 2 weeks after completion the previous owner tried to let her...
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Was this helpful? Yes
Mar 31,2016
Minithumbdown
By: 'Unprofessional, cheating, lying money grabbers.'
Mar 31,2016
2 people found
this helpful
I have never in the 9 years of renting experienced Such unprofessional agents and money grabbers. We moved to Derby from Milton Keynes. I was told to bring the deposit and rent etc to the office and sign the tenancy before going to the house, Which we did. When we went to the house, it was disgusting and filthy. Nothing had been cleaned, the garage was full of somebody's belongings, and we were never told. the rooms were a mess, and so was the whole house. Anyway, they agreed to get it cleaned....
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What agent could do to change your mind?
Very bad, they cheated us all through.
Attached Files
Comment on agent fees
Very bad, they cheated us all through.
Was this helpful? Yes
Feb 19,2016
Minithumbdown
By: 'Sarabo'
Feb 19,2016
2 people found
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont care. Just want money. Now I've moved out they saying I.owe rent and have taken kitchen cuoboards out????!!! Just making it up... Won't get back to me about my deposit. Sent numerous emails.. Calls et...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
Was this helpful? Yes
Jan 22,2016
Minithumbup
Jack Chambers
By: 'Mr & Mrs B'
Jan 22,2016
0 people found
this helpful
Couldn't have had a better selling experience with Frank Innes, West Bridgford, though I must say that nearly all our dealings were with Jack Chambers, after initial negotiation with Charlene who was excellent. After a poor experience with Purplebricks, we switched to Frank Innes, had 3 viewings on the first day with three offers, one 5k over asking price. The process through to exchange has been made extremely difficult with numerous mistakes being made by solicitors acting for clients furt...
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Comment on agent fees
Good - Fee less than other local agents.
Was this helpful? Yes
By: Jeannette Pellen
Nov 11, 2017
View all comments (1)
Avoid Frank Innes , Central Avenue like the plague. Continually bad service with lack of communication between team members . No updates from the branch re. viewings. All contact initiated by myself the vendor. The staff were always too busy to give a reply. The phone was more often than not on answer phone. The final straw for us was when eventually 10 months down the line when we had accepted an offer on our property they failed to submit the memorandum of sale to the solicitors. We onl ...
Jan 05,2016
Minithumbdown
By: 'Archie1990'
Jan 05,2016
0 people found
this helpful
I highly recommend that people stay away from this estate agents when renting they don't help when there are problems with the properties until threaded with legal action and are more than happy to leave a pregnant woman in unliveable conditions...
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Was this helpful? Yes
Dec 11,2015
Minithumbdown
Jessica Ryder
By: 'unhappy tenant'
Dec 11,2015
1 people found
this helpful
The agent is so terrible it is unbelievable. They even admitted they don't chase the landlords unless I chase them (i.e. an issue doesn't get solved unless you chase them). Half a year and we've still not got access to all the property. What a joke....
read full review
What agent could do to change your mind?
‚£450 just for applying?! Ridiculous
Attached Files
Comment on agent fees
‚£450 just for applying?! Ridiculous
Was this helpful? Yes



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184 High Street, Burton-on-Trent DE14 1HN
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22 St. James Street, Derby DE1 1RN
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48 Granby Street, Leicester LE1 1DH
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3 Swan Street, Loughborough LE11 5BJ
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4 Market Street, Mansfield NG18 1JQ
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33 Wheeler Gate, Nottingham NG1 2NA
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36 Friar Lane, Nottingham NG1 6DQ
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44 Low Street, Sutton-in-Ashfield NG17 1DG
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96 Front Street, Arnold NG5 7EJ
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Beeston Branch
24 High Road, Beeston NG9 2JP
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Bingham Branch
23 Market Place, Bingham NG13 8AP
(3)
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108 Queens Road, Leicester LE2 3FL
(5)
Long Eaton
54 Market Place, Nottingham NG10 1LT
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61 Market Place, Nottingham NG10 1JQ
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Office 1
18 St James Street, Derby DE1 1RN
(15)
Office 1
5 Halford Street, Leicester LE1 1JA
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Office 8
391-392 High Street, Lincoln LN5 7SS
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1 Cropwell Road, Radcliffe-on-Trent NG12 2FJ
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10 Central Avenue, Nottingham NG2 5GR
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