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Frank Innes

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Properties for Sale
Properties to Rent

“ Avoid is possible... ”

Jun 28,2018
Minithumbdown
By: 'Anonymous'
Jun 28,2018
2 people found
this helpful
We have recently had a shocking experience with Frank Innes Estate Agents. We viewed and fell in love with a property that had recently been bought to the market by Frank Innes. The day after viewing the property, a Frank Innes agent contacted us and ...
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Comment on agent fees
N/A
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“ Hoops... all the hoops.... ”

Jun 15,2018
Minithumbdown
By: 'Jo'
Jun 15,2018
0 people found
this helpful
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can'...
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Comment on agent fees
Beyond abhorrent fees
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“ Not to be trusted - Buyers BEWARE !... ”

Jun 09,2018
Minithumbdown
By: 'Homefire'
Jun 09,2018
1 people found
this helpful
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky ...
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“ Terrible Experience Letting my property through them... ”

May 29,2018
Minithumbdown
By: 'Miss P.'
May 29,2018
0 people found
this helpful
Rating 0 I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left ...
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“ Awful... ”

Apr 12,2018
Minithumbdown
By: 'K'
Apr 12,2018
1 people found
this helpful
Avoid!!! The property got took off the market as let agreed only for us to be told we needed a guarentor, we managed to get one and we all did our reference checks which to our surprise out the 3 of us only 1 actually went through ...
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Comment on agent fees
The agent fees were ridiculous, its a big loss when they dont accept you but thats now money in there pocket so no wonder why they pretend you have the property when theu know you dont.
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Mar 10,2018
Minithumbup
By: 'Mark'
Mar 10,2018
1 people found
this helpful
We used Frank Innes to sell a house we had struggled to find a buyer for for a year , from our first meeting with Scott Cutbush we were put at ease , they found us viewings straightaway and coupled this up with offers which we had ...
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Comment on agent fees
We used the flat 1% fee
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Feb 22,2018
Minithumbdown
By: 'Mr truman'
Feb 22,2018
1 people found
this helpful
The worse experience I've ever had with renting, moved in and wasn't even paint on the kitchen ceiling mouldy all over the staircase wall, had to redecorate half the house just to make it liveable, when I phoned up to get something repaired ...
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Jan 29,2018
Minithumbdown
By: 'ElJaz'
Jan 29,2018
3 people found
this helpful
Awful, awful service. My Estate agents, Frank Innes use countrywide as their maintenance service. My boiler broke on the 8th January- Just the heating. It is now the 26th January. To begin, a contracted maintenance company that countrywide use came to look at the boiler (...
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By: Gg
Feb 04, 2018
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I'm in exactly the same boat with them! I have children under 5 and have been waiting since 5th January for maintenance to come and replace my leaking radiator! They left me for around 1 week without a boiler over Christmas with my children, we had to stay with family. There excuse it was the festive season" I last heard something 3 weeks ago from countrywide to say that it is due to be replaced the following week. Had to chase them up at the end of that week only to find out the landlord didn' ...
Jan 08,2018
Minithumbdown
By: 'Ollie'
Jan 08,2018
0 people found
this helpful
Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look elsewhere!...
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Comment on agent fees
N/A
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By: marie patrick
May 28, 2018
View all comments (1)
I totally agree with previous comments. Young kids who haven't got a clue.... Stay away useless. ...
Dec 01,2017
Minithumbup
By: 'Frances'
Dec 01,2017
0 people found
this helpful
Jessi Pabla has been extremely helpful in my process of renting my propert our. Always ready to help and answer any questions!...
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Nov 18,2017
Minithumbdown
By: 'Lee'
Nov 18,2017
3 people found
this helpful
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service, The publicity for the house we were buying gave only very limited photos and only in black and white. And limited information ...
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Comment on agent fees
N/A
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Nov 16,2017
Minithumbdown
By: 'Ben'
Nov 16,2017
1 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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Oct 25,2017
Minithumbup
By: 'Debbie'
Oct 25,2017
3 people found
this helpful
Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale. It is a stressful time when you are buying and selling a home and communication is key. We purchased via Frank Innes (sold through a different estate agent) and throughout the whole ...
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Comment on agent fees
Cannot comment on fees as we only purchased through them.
Was this helpful? Yes
Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
1 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. ...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
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Oct 12,2017
Minithumbdown
By: 'Sophie'
Oct 12,2017
3 people found
this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things ...
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Comment on agent fees
Very high!
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Sep 25,2017
Minithumbdown
By: 'Elizabeth'
Sep 25,2017
0 people found
this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ...
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Sep 22,2017
Minithumbdown
By: 'Kym'
Sep 22,2017
1 people found
this helpful
High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the ...
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Comment on agent fees
Very high
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Aug 11,2017
Minithumbup
By: 'Diane Lacey'
Aug 11,2017
1 people found
this helpful
As landlords we have been using this branch of Frank Innes as letting agents for about five years. The staff, particularly Tom Yates, and more recently Pauline Guthrie, have always been extremely helpful and made us feel they have our best interests at heart. They ...
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
1 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available ...
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May 24,2017
Minithumbdown
By: 'Jay'
May 24,2017
5 people found
this helpful
Don't bother, dreadful service, nothing but problems with them letting my property from start. Charge me for things never done, then have to wait month for refund, charge you for things before there completed and without prior notice. Was advised to change tenancy and increase ...
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Comment on agent fees
Rip Off, paying for what???
Was this helpful? Yes
May 23,2017
Minithumbdown
By: 'Christopher Mills'
May 23,2017
0 people found
this helpful
KEEP AWAY. Dreadful service, phone is always on voice mail, do not return calls, do not respond to e mails. I am contracted for 12 weeks, do not adhere to instructions. Be seriously advised use these agents at your peril. Can't wait for 6th June when ...
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Comment on agent fees
Fixed fee of £2200 including VAT. Was not told of other options.
Was this helpful? Yes
May 10,2017
Minithumbdown
By: 'Dreadful service'
May 10,2017
2 people found
this helpful
Absolutely Dreadful Service I rented with Frank Innes and had an awful letting with them from start to finish. Never called back when they said the Bungalow was going to be decorated before moving in which was not done was not even clean and mould ...
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Comment on agent fees
Bad very expensive with extremely poor servicre
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Apr 23,2017
Minithumbdown
By: 'Hate rip off agents'
Apr 23,2017
8 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list ...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
Was this helpful? Yes
Mar 03,2017
Minithumbdown
By: 'Chris.'
Mar 03,2017
1 people found
this helpful
Do not use, they do not call you back, I wanted to buy a property they were selling, I waited three days for a call back, I did not get one and in the meantime another agent sold the property. The only good thing is ...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 08,2017
Minithumbdown
By: 'Star'
Feb 08,2017
5 people found
this helpful
I used this agent when selling my property and I was very unhappy with the their service. During the 12 week contract they only arranged 2 viewings, 1 of which I did myself and secured the sale from. When discussing with Jack Chambers he was more concerned about ...
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Comment on agent fees
Given they only conducted 1 viewing the fees are not justified
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By: 'sheika'
Nov 23,2016
2 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out ...
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Comment on agent fees
Very bad
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Nov 17,2016
Minithumbdown
By: 'sheila'
Nov 17,2016
2 people found
this helpful
Hello, I put my flat for sale in Hamilton Leicester a lady called zehra Osman came to visit me I did not want to sign the contract but she informed me I can cancel it later she did not give me copy of contract despite ...
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Comment on agent fees
Robbing thriving prats
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Oct 26,2016
Minithumbdown
By: 'Diabolical service!'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call ...
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Sep 27,2016
Minithumbdown
By: 'Unknown'
Sep 27,2016
6 people found
this helpful
Utterly astonishing fees!!! That were not made clear at all. £750 application fee!!! For a £700 pm house. What do they do print the tenancy agreement in gold? Landlords be aware I will not be renting the property I really wanted and as a great ...
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Comment on agent fees
£750 application fee form £700 pm house
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By: Alex
Jun 27, 2018
View all comments (1)
They just tried to charge me £750 fees for a £550/ month rent house. Absolutely outrageous fees! ...
Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 14 1 46 5 6 3 6 0 36

Agent Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Frank Innes

Individual Branch Awards


Firm Widgets

My widgets

Branch
184 High Street, Burton-on-Trent DE14 1HN
(4)
Branch
10 Glumangate, Chesterfield S40 1TP
(8)
Branch
13 Belvoir Road, Coalville LE67 3PD
(6)
show all branches (23)
Branch
22 St. James Street, Derby DE1 1RN
(14)
Branch
48 Granby Street, Leicester LE1 1DH
(8)
Branch
3 Swan Street, Loughborough LE11 5BJ
(7)
Branch
4 Market Street, Mansfield NG18 1JQ
(9)
Branch
33 Wheeler Gate, Nottingham NG1 2NA
(14)
Branch
36 Friar Lane, Nottingham NG1 6DQ
(1)
Branch
968 Woodborough Road, Nottingham NG3 5QS
(7)
Branch
44 Low Street, Sutton-in-Ashfield NG17 1DG
(0)
Arnold Branch
96 Front Street, Arnold NG5 7EJ
(2)
Beeston Branch
24 High Road, Beeston NG9 2JP
(0)
Bingham Branch
23 Market Place, Bingham NG13 8AP
(3)
Clarendon Clark
108 Queens Road, Leicester LE2 3FL
(5)
Long Eaton
54 Market Place, Nottingham NG10 1LT
(0)
Long Eaton Branch
61 Market Place, Nottingham NG10 1JQ
(0)
Office 1
18 St James Street, Derby DE1 1RN
(16)
Office 1
5 Halford Street, Leicester LE1 1JA
(1)
Office 8
391-392 High Street, Lincoln LN5 7SS
(0)
Radcliffe-on-Trent Branch
1 Cropwell Road, Radcliffe-on-Trent NG12 2FJ
(1)
Uttoxeter
3 Carters Square, Uttoxeter ST14 7FN
(1)
West Bridgford Branch
10 Central Avenue, Nottingham NG2 5GR
(12)


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