“From christian first comin out to see us.We felt very comforable leaving the sale of our property in the hands of the mansfield branch staff....”
5 Star Review
Feb 02,2019
By: 'Elaine ford'
Feb 02,2019
Branch: Mansfield, 4 Market Street
Services: Sales (as a Vendor)
Sold price: £92000 Would you recommend?: Yes
Postcode: Ng18
Branch: Mansfield, 4 Market Street
Sales (as a Vendor)
Sold price: £92000 Postcode: Ng18
0people found this helpful
Excellant service from the moment Christain, first came out to see us. We were kept up to speed with viewings and feedback by both Becky and Daniel. 10 out of 10... read full review
Branch: Arnold, 96 Front Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NG14
Branch: Arnold, 96 Front Street
Sales (as a Buyer)
Postcode: NG14
0people found this helpful
My daughter and I have recently bought a house sold to us by Frank Innes in Arnold, Nottingham. Tayla Wyatt, the agent dealing with us was extremely efficient and very helpful. The purchase of the property went smoothly but if there had been problems we ... read full review
Branch: Nottingham, 33 Wheeler Gate
Services: Sales (as a Vendor)
Sold price: £190000 Would you recommend?: Yes
Postcode: NG1
Branch: Nottingham, 33 Wheeler Gate
Sales (as a Vendor)
Sold price: £190000 Postcode: NG1
0people found this helpful
The staff at the Wheeler Gate office have been unfailingly friendly, helpful and efficient: Nicole, Penelope, Frankie and Louise. Always a pleasure to pop in to check on progress. No complaints whatsoever. The same is true of their lettings team. This is the second property ... read full review
Branch: Bingham, 23 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG12
Branch: Bingham, 23 Market Place
Lettings (as a Tenant)
Postcode: NG12
0people found this helpful
The staff at the Bingham branch were swift to arrange a contract, but slow to provide any type of customer service whatsoever. Never replied to several queries and their property maintenance departments is nothing short of patronising. I made sure the staff knew that we ... read full review
Comment on agent fees
Very high, Would definitely not return to this agent. As a Landlord, I with other properties, I would not consider them a viable proposition for managing my properties.
Branch: Coalville, 13 Belvoir Road
Services: Sales (as a Buyer)
Sold price: £140 Would you recommend?: Yes
Postcode: LE67
Branch: Coalville, 13 Belvoir Road
Sales (as a Buyer)
Sold price: £140 Postcode: LE67
0people found this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ... read full review
Branch: Coalville, 13 Belvoir Road
Services: Sales (as a Buyer)
Sold price: £140 Would you recommend?: Yes
Postcode: LE67
Branch: Coalville, 13 Belvoir Road
Sales (as a Buyer)
Sold price: £140 Postcode: LE67
0people found this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ... read full review
Branch: Coalville, 13 Belvoir Road
Services: Sales (as a Buyer)
Sold price: £140 Would you recommend?: Yes
Postcode: LE67
Branch: Coalville, 13 Belvoir Road
Sales (as a Buyer)
Sold price: £140 Postcode: LE67
0people found this helpful
I must say if you are looking for a property in the coalville area you don't need to speak to anyone other than Ania. She is fantastic. She gets to understand what you are looking for then proactively finds it for you. She keeps you ... read full review
I could not ask for a better person to deal with so relaxed with Kelly much better than I have ever felt when visiting an Estate Agent.... read full review
Branch: Leicester, 48 Granby Street
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: LE4
Branch: Leicester, 48 Granby Street
Sales (as a Buyer)
Postcode: LE4
0people found this helpful
We have to say how helpful and understanding Chloe and Gemma were through out our purchase. It was really hard at time and it took forever but they were amazing at understanding and stuck with us all the way through. Amazing girls and made us ... read full review
Branch: Beeston, 24 High Road
Services: Sales (as a Buyer)
Sold price: £134000 Would you recommend?: Yes
Postcode: NG9
Branch: Beeston, 24 High Road
Sales (as a Buyer)
Sold price: £134000 Postcode: NG9
0people found this helpful
Both Aidan, and in his unfortunate absence Vanessa provided excellent service, helping us purchase our new property. They could not have been more helpful... read full review
Branch: Derby, 22 St. James Street
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: DE2
Branch: Derby, 22 St. James Street
Sales (as a Buyer)
Postcode: DE2
1people found this helpful
I try purchase property at 5 Liffey House in Derby they took my deposit £400 pound for searches and they cheating on me from day one.They didn't told me is outstanding balance to pay on that property.I was trying purchase that property from last 3 month ... read full review
Comment on agent fees
After charge me £400 pound after 3 month show me extra nearly 3 years outstanding balance to pay plus for floor.I never live there.So I pulled out from transaction.
i decided to rent out my flat and chose frank innes, Jessica came round and was so friendly , helpful and put my mind at ease for doing my first ever rental agreement. a tenant was found in the first two weeks. and a number of ... read full review
Branch: Leicester, 5 Halford Street
Services: Sales (Prospective customer)
Sold price: £120000 Would you recommend?: No
Postcode: LE1
Branch: Leicester, 5 Halford Street
Sales (Prospective customer)
Sold price: £120000 Postcode: LE1
0people found this helpful
The agent withheld information regarding a property I was purchasing being difficult to get a mortgage on hence they advertised it as a cash buy only! upon realising that I had not been told that the property had previous sales fall through as mortgage companies ... read full review
Branch: Loughborough, 3 Swan Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: Le12
Branch: Loughborough, 3 Swan Street
Lettings (as a Tenant)
Postcode: Le12
1people found this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is ... read full review
Branch: Nottingham, 10 Central Avenue
Services: Sales (Prospective customer)
Sold price: £260 Would you recommend?: No
Postcode: NG
Branch: Nottingham, 10 Central Avenue
Sales (Prospective customer)
Sold price: £260 Postcode: NG
3people found this helpful
We have recently had a shocking experience with Frank Innes Estate Agents. We viewed and fell in love with a property that had recently been bought to the market by Frank Innes.
The day after viewing the property, a Frank Innes agent contacted us and ... read full review
I went to view a property with Frank innes last week. After viewingnit and fallingjn love with the property I was told by the agent that I didn't fall jntobtheir affordability range. I earn 14,000 per annum and the house is 600pm. How i can't afford ... read full review
The team at Coalville are not trustworthy. I was proactively invited to view a property that had yet to come on the market - they were apparently at the property taking photos on a particular day so potential buyers could come and have a 'sneaky ... read full review
“Terrible Experience Letting my property through them...”
1 Star Review
May 29,2018
By: 'Miss P.'
May 29,2018
Branch: Derby, 18 St James Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: DE22
Branch: Derby, 18 St James Street
Lettings (as a Landlord)
Postcode: DE22
1people found this helpful
Rating 0
I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left ... read full review
Branch: Nottingham, 10 Central Avenue
Services: Lettings (as a Tenant)
Rent PCM: £650 Would you recommend?: No
Postcode: Ng2
Branch: Nottingham, 10 Central Avenue
Lettings (as a Tenant)
Rent PCM: £650 Postcode: Ng2
3people found this helpful
Avoid!!!
The property got took off the market as let agreed only for us to be told we needed a guarentor, we managed to get one and we all did our reference checks which to our surprise out the 3 of us only 1 actually went through ... read full review
Comment on agent fees
The agent fees were ridiculous, its a big loss when they dont accept you but thats now money in there pocket so no wonder why they pretend you have the property when theu know you dont.
“We used Frank Innes to sell a house we had ......”
5 Star Review
Mar 10,2018
By: 'Mark'
Mar 10,2018
Branch: Derby, 22 St. James Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: De22
Branch: Derby, 22 St. James Street
Sales (as a Vendor)
Postcode: De22
1people found this helpful
We used Frank Innes to sell a house we had struggled to find a buyer for for a year , from our first meeting with Scott Cutbush we were put at ease , they found us viewings straightaway and coupled this up with offers which we had ... read full review
“The worse experience I've ever had with renting, moved in ......”
1 Star Review
Feb 22,2018
By: 'Mr truman'
Feb 22,2018
Branch: Nottingham, 10 Central Avenue
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: No
Postcode: Ng12
Branch: Nottingham, 10 Central Avenue
Lettings (as a Tenant)
Rent PCM: £600 Postcode: Ng12
1people found this helpful
The worse experience I've ever had with renting, moved in and wasn't even paint on the kitchen ceiling mouldy all over the staircase wall, had to redecorate half the house just to make it liveable, when I phoned up to get something repaired I was ... read full review
“Awful, awful service. My Estate agents, Frank Innes use countrywide ......”
1 Star Review
Jan 29,2018
By: 'ElJaz'
Jan 29,2018
Branch: Nottingham, 10 Central Avenue
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG1
Branch: Nottingham, 10 Central Avenue
Lettings (as a Tenant)
Postcode: NG1
4people found this helpful
Awful, awful service. My Estate agents, Frank Innes use countrywide as their maintenance service.
My boiler broke on the 8th January- Just the heating.
It is now the 26th January. To begin, a contracted maintenance company that countrywide use came to look at the boiler (... read full review
View all comments
(1)
I'm in exactly the same boat with them! I have children under 5 and have been waiting since 5th January for maintenance to come and replace my leaking radiator! They left me for around 1 week without a boiler over Christmas with my children, we had to stay with family. There excuse it was the festive season" I last heard something 3 weeks ago from countrywide to say that it is due to be replaced the following week. Had to chase them up at the end of that week only to find out the landlord didn' ...
“Service can be described in one word. Abysmal, run by ......”
1 Star Review
Jan 08,2018
By: 'Ollie'
Jan 08,2018
Branch: Nottingham, 33 Wheeler Gate
Services: Sales (Prospective customer)
Sold price: £200000 Would you recommend?: No
Postcode: NG8
Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look elsewhere!... read full review
“I recently purchased a house via Frank Innes in Clarendon ......”
1 Star Review
Nov 18,2017
By: 'Lee'
Nov 18,2017
Branch: Leicester, 108 Queens Road
Services: Sales (as a Buyer)
Sold price: £237500 Would you recommend?: No
Postcode: LE2
Branch: Leicester, 108 Queens Road
Sales (as a Buyer)
Sold price: £237500 Postcode: LE2
3people found this helpful
I recently purchased a house via Frank Innes in Clarendon Park, I have to say how disappointed I was with the overall service,
The publicity for the house we were buying gave only very limited photos and only in black and white.
And limited information ... read full review
“Do not use this company!!! I had staff enter my ......”
1 Star Review
Nov 16,2017
By: 'Ben'
Nov 16,2017
Branch: Loughborough, 3 Swan Street
Services: Lettings (as a Tenant)
Rent PCM: £550 Would you recommend?: No
Postcode: Le12
Branch: Loughborough, 3 Swan Street
Lettings (as a Tenant)
Rent PCM: £550 Postcode: Le12
2people found this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ... read full review
“Mark at Frank Innes Uttoxeter was absolutely brilliant during our ......”
5 Star Review
Oct 25,2017
By: 'Debbie'
Oct 25,2017
Branch: Uttoxeter, 3 Carters Square
Services: Sales (as a Buyer)
Sold price: £215000 Would you recommend?: Yes
Postcode: ST14
Branch: Uttoxeter, 3 Carters Square
Sales (as a Buyer)
Sold price: £215000 Postcode: ST14
3people found this helpful
Mark at Frank Innes Uttoxeter was absolutely brilliant during our purchase and sale.
It is a stressful time when you are buying and selling a home and communication is key.
We purchased via Frank Innes (sold through a different estate agent) and throughout the whole ... read full review
Comment on agent fees
Cannot comment on fees as we only purchased through them.
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff.
Impossible for any repairs to be made to the property and terribly, terribly managed. ... read full review
Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
“AVOID! Ridiculously high agency fees for renting (almost 1000 for a ......”
1 Star Review
Oct 12,2017
By: 'Sophie'
Oct 12,2017
Branch: Nottingham, 10 Central Avenue
Services: Lettings (as a Tenant)
Rent PCM: £600 Would you recommend?: No
Postcode: NG11
Branch: Nottingham, 10 Central Avenue
Lettings (as a Tenant)
Rent PCM: £600 Postcode: NG11
3people found this helpful
AVOID! Ridiculously high agency fees for renting (almost 1000 for a couple). Wouldn't mind if the service was good. Service is terrible and very slow! Took them 4 months to quote us the deposit and still not sorted 6 months later. Trying to charge us for things that ... read full review
“My boyfriend and I enquiried about renting a property within ......”
1 Star Review
Sep 25,2017
By: 'Elizabeth'
Sep 25,2017
Branch: Leicester, 48 Granby Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: Le1
Branch: Leicester, 48 Granby Street
Lettings (Prospective customer)
Postcode: Le1
0people found this helpful
My boyfriend and I enquiried about renting a property within an apartment complex, and booked on the Thursday for a viewing on the Saturday. As this was our first home together, we were very excited about looking at the property. We were told by the ... read full review